Grosvenor Sports Review

Proper scam…you will not win a penny. Stai away don't use this casino

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this Grosvenor company is absolute joke and totally fixed, i was on the VIP Live Roulette wheel and it has landed 18 reds in a row how is this possible when the odds of that outcome will of been 429,265/1 so are you going to pay me out at those odds, i have been in plenty of live casinos and i have never seen this before and this was a manned table where he was spinning the ball.i will be taking this matter higher and further. Do not trust this comany at all

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Joke of a company rejected a £5 bet had to be sent to their traders🤦‍♂️😂offer you free bets that don't appear and free spins on games that don't load avoid them save yourself some stress

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Very poor casino totally wouldn't recommend using them at all. Totally scam there daily draw is won it 6 times and you get nothing as actually any one ever won a prize from the daily draw prize at grosvenor casino. Totally scam of a casino

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Grosvenor Casino stole my money. Grosvenor Casino stole £1,000 of my money and blocked access to my account.
For over a month, I played on the Grosvenor casino website and as long as I made deposits everything was fine, but as soon as I tried to withdraw a few pounds – my account was blocked. I repeatedly contacted support, they first asked for photos of my documents which I sent, then they asked to make selfies which I sent them as well. Support is not available every day, online chat just fails sometimes, no one answers the phone.
A month ago, my account was blocked, I sent them all the documents that were listed. Today, my account is still blocked, my money was stolen by crooks from Grosvenor Casino.
If you don’t want your money stolen, never go to the Grosvenor Casino site.

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bastrikopot1989@outlook.com aGrosvenor Casino stole my money. Grosvenor Casino stole £1,000 of my money and blocked access to my account.
For over a month, I played on the Grosvenor casino website and as long as I made deposits everything was fine, but as soon as I tried to withdraw a few pounds – my account was blocked. I repeatedly contacted support, they first asked for photos of my documents which I sent, then they asked to make selfies which I sent them as well. Support is not available every day, online chat just fails sometimes, no one answers the phone.
A month ago, my account was blocked, I sent them all the documents that were listed. Today, my account is still blocked, my money was stolen by crooks from Grosvenor Casino.
If you don’t want your money stolen, never go to the Grosvenor Casino site.

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Grosvenor Casino stole my money. Grosvenor Casino stole £1,000 of my money and blocked access to my account.
For over a month, I played on the Grosvenor casino website and as long as I made deposits everything was fine, but as soon as I tried to withdraw a few pounds – my account was blocked. I repeatedly contacted support, they first asked for photos of my documents which I sent, then they asked to make selfies which I sent them as well. Support is not available every day, online chat just fails sometimes, no one answers the phone.
A month ago, my account was blocked, I sent them all the documents that were listed. Today, my account is still blocked, my money was stolen by crooks from Grosvenor Casino.
If you don't want your money stolen, never go to the Grosvenor Casino site.

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Poker site is not random I will be live streaming all my sessions from now on to show everyone the probability ratios that the software Grosvenor use

Jamie James YouTube

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With a variety of games to choose from, you’re sure to find entertainment that suits you, at least it was for me. I'm playing on this platform for months now and I earned a decent amount of money without exerting much effort.

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Guys please don't play at this casino they tooke all your money and don't let you win nothing and its a fake magnetic roulette with fake winners …..have some family working there and they know …….

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Been going to Grosvenor Casinos to play live poker mainly GUKPT events.
The structure and management of these games is excellent. The Poker App is also very helpful when looking for cash games and tournaments to play. Also the live feed of main events is really good.
Online poker is basically the same format as others, for me Grosvenor excels in live poker at the Casinos.

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After over twenty years a member of gala then grovsner when they took over have never had any complaints till now and as soon as i Complained they suspended me they say that for own good as if think they cheating in hall that I must have gambling problem well if my gambling out of control over those twenty odd years I used self exclude my self so I think they using that as excuse for things I seeing in casino have never seen happen in all they years that only reason I complained also if I had a problem why did they not come when was putting my money in all these years and say had problem then because all they want is yourmoney until you actually complain then they get rid of beware of grovsner casino glassford street Glasgow & grovsner riverboat watch carefully yup will see same people winning all time usually Chinese /Asian also this happens very much in Genting casino Glasgow if you watch closely you can see it find this problem got lot worse since after lockdown opening

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Verification staff have very poor maths skills. I was asked to send all sorts of documents to get past verification (funny how they didn’t want it until I finally won a bet!).

I sent several pictures of my card but e verification teams aren’t able to read the numbers 0-9 asking for several different angles and shots. If you’re reading this maybe type into YouTube how to count to 10 and this may help.

Avoid, rubbish bookie keep to your big guns. William hill etc

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I went with a friend to Grosvenor casinos London recently. My electric wheelchair wouldn't go down their portable ramp and trust me they tried really hard. Eventually we were taken around the side and used the wheelchair lift inside. Only trouble was that the lift wasn't working properly and the staff spent the next half an hour trying to free me from the lift. They were brilliant though and couldn't do enough to help. Apart from that we did have a really good time in there. It's nice to get genuine help from staff for once.

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Never informed me of blocking me out of their sportsbook promotions, stake restricting me without any notification. Disgusting customer care, if only you could reach out to your customers maybe. Avoid at all costs.

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Absolute shysters

Currently running a pretty cynical offer on their online casinos. Deposit £50 and get 150 free spins

Sounds great…until you see how they do it. You deposit your £50 and are welcomed with a 4 hour countdown for your free spins. So you log off, get on with your other stuff….log back on say 4 and a half hours later and your free spins have expired. Seems you only get 15 minutes to use them?

Soooo, they give you a 4 hour wait for spins, these spins expire after 15 minutes, so the safest way to make sure you get free spins is spend 4 hour son their site….blowing all kinds of cash which is no doubt their wish….Im sure the Gambling Commission will be happy to hear about this "offer"

Of course, when you contact them they give the usual "technical error" BS….but come on, we all know their agenda here….to keep you on their site spending. Ironic thing is the next day they will send your a "safe gambling" email telling us how they care about us not spending money we cant afford…

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Zero stars if I could! Been with Grosvenor for over 10 years. Spent tens of thousands with them but ban me when I won with the last email saying don't reply to this as you will not get a response. Email said we don't need to tell you why we're banning you. They hate you winning, crooks!

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They lie there racist and they cheat they use bots don't use them my brother killed himself because of this lot

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Scumbags they mark your card details and after you win something they not allow for you to win nothing till they get the money back …. Sooner they will be banned…. Don't spend your money in this thieves guy's…..

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In breach of money laundering regulations with regards to verifying the source of funding. This is a genuine concern that I've also raised with the Gambling Commission. They accepted my deposit initially after I had completed the account set up process but when I went to deposit a second time, my card was refused as they were claiming that they couldn't verify the name on it?? If that was the case, then how did my initial deposit get through the verification process?? Money Laundering Regulations state that funds deposited must be verified before acceptance and not after acceptance. As I asked when logging my concerns, how can Grosvenor Casinos be sure that they are not laundering money from criminal sources if their system allows unverified (allegedly) payments to pass through their system and into their financial records?? I told them to stick their requests for me to send my bank card details via an unsecure email as they should have basic system checks in place prior to accepting deposits. Rank amateurs and I wouldn't trust them as far as I could throw them. The clown I contacted in customer services for over an hour was absolutely clueless and couldn't give me any form of answer as to what had gone wrong and their attitude was one of zero interest. Not a very good experience.

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Very bad job I worked for many years to improve my financial status The company turned out to be cunning and took away my savings for a week. I turned to this company Frau drecoverya gents!!dot!!org They helped me return all my accumulation I recommend them!!!!

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3 x Managers have promised to call me. Nobody has.
5 x months I was able to gamble whilst self excluded.

Now you are refusing to respond to my emails as I have proved the gambling commission request the license holder has to get up to date information from their customers.

Taking this to the gambling commission and to a small claims.

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Self excluded myself at an aspects casino over 5 years ago, however removed self exclusion from sense 2 years ago and was able to go to any aspers casinos. The problem arised when I moved to Leicester over 2 years ago and tried gain entry in to a Grosvenor casino in which case was told I am banned due to self exclusion, I explained I have removed this and was let in and then on my next visit was told I have attempted entry twice and both times let in by the manager, after this was asked to email rank group who arranged an interview with the casino which I attended and was told by the manager Gordon and Leicester Grosvenor that all is well as it’s been such a long time, he will write a report and rank will remove the self exclusion by Monday or Tuesday latest. Today I have received an email from rank group declining this. Mind you I manage a team of over 25 and we tend to go to a casino after most nights out for drinks and a small slot/roulette spin, hold team events here and most of all are a customer of mine for all of their software requirements. Until I receive an apology I will be cancelling all of our future bookings at your casino. Thank you.

Suleman Adil

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I had a chat with one of the so called live chat champion on a disbute about when i was playing live roullete.The ball landed on black 17times in a row which is over 50-000-1 odds of ever happening.Im still in a dispute that this is a fix…..but i was told that these are RNG which stands for random,number generator,if something generating something its producing a outcome not a nautural real outcome.Shes now told me its gone to the technical team and they will be in touch(we will wait and see and i will follow up with news if any.All i can say ive been to casinos over 20yrs and never either red or black been reapeted more than 9times.Your probably gunner say im talking through my pocket ….all i want is a genuine fair chance to win.

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Where do I begin, worst casino on the UK!……my visit was to Swansea High street, machines will not take the new £20 note, stated this to them months ago – still not serviced. Cameras go off mid spin and don't come back on and the auto wheel is rarely switched on, which I had point out to them as the next table in Swansea opens at 2pm. Nothing worse than trying to put notes in and try are rejected every time. Staff should wear a mask like they portray to you, (hypocrites) and it would be nice if staff interrupted they conversation whilst working to spin the wheel, WHAT THEY ARE PAID to do. To many half witted managers and not enough staff. This place is a joke, told that family have to have a passport or driver's licence for ID to come in, then after telephoning upstairs this was reviewed to a bank card, but this was her first day……(oh yes, first day since last shift) what a joke. Grosvenor please, please send a staff member to witness these farcical goings on. This place is an absolute joke. Oh yes, by the way I won over £720, so it's a review of how bad this place is, not a bad loser syndrome.

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Promised a manager call twice now. Both times they have not bothered to call.

They also allow you to gamble when self excluded!

Terrible service.

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Absolutely horrendous gambling site, should be closed and banned from trading. They freeze your account with a cash balance then say they can’t find out, never reply to any complaints. Do not deposit a penny with these, there are plenty of honest sites with good customer service.

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Like any other gambling site. You win some and lose some. In the end you always loose. I felt like I was just giving them money in the end for little return

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Allowed me to gamble whilst on GamStop. I’ve warned them to contact me to get it sorted before I go to the gambling commission and other sources of media, but they have failed to contact me on the correct information i have sent them.

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Well, this really is not like me to write a review. Frustration is not the right word to describe how I am feeling.

Setting up the account…. no problem.

Paying money in….. no problem.

Putting more money in when losing…. no problem.

So why is it when I win I have my account suspended?

Having read other reviews, this seems to be a commonly used technique.

I have had to send photo ID and other proof but still nothing.

Why does such a wealth organisation need to be so obstructive and unhelpful.

I am sure I will get a reply saying that they will investigate it for me….. no you will not! I have 6 e mails telling me that, but 5 weeks later and I still have not got a penny and can't access my account.

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excellent is the word i found to be honest SO FAR .
i always read reviews before playing in a casino and i am a old gambler playes in dozen of online casinos and trust me i have seen terrible scamms .
so because i reviews i only play once or twice a month here and only a small deposit . until couple of days ago which i decided to trsut and have my own experience here in grosvenor online casino .
honestly i am playing for a few mdays everyday and every single day most of the slot i play i get bonus within first 30-40 spins which is brilliant score .
RTP is great . most of bonuses 100x and yesterday i hit big 1000x as well .
live roulettes also brilliant .
variety of games excellent .
the only thing i have not experienced yet is WITHDRAWAL TIME .
which i will update you people .
WHAT IS IMPORTANT I GUESS IS CHANGE OF OWNERSHIP OF THIS CASINOS . CASINOS LIKE grosvenor , mecca bingo … which all now belongs to decent company called RANK gaming if im not mistaken . by the way i also playing in mecca casino they also good and i had dozen of depsosits and WITHDRAWALS over there which takes only and only 6 hours which is acceptable to me .
i will update withdrawal here in grosvenor as well which i think its gonna be same easy and fast as they all belong rank digital gaming .
thank you
happy so far
UPDATE : WITHDRAWALS even better than i expected so easy and fast . 2 withdrawals in same days took just couple of hours .

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Mollywm5100 play on fishing frenzy £200 at £1 a spin get few bonus of crap not to mention the constant crashing when playing seems to happen before a 3rd boat is gona drop for a bonus can’t be trusted this site garbage

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Avoid using Grosvenor Casinos if you wish to receive any winnings hassle free. My account was suspended when making a withdrawal. I contacted the customer services team and was informed there was an issue with my bank details and they now require photo ID and a bank statement. No issue depositing money. No email informing me my account had been suspended after I had made a withdrawal request.

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DO NOT USE!!! Allowed me to deposit funds and place a bet. Went to withdraw and the suspended my account and said verification was needed. Asked for photo ID and proof of address. Sent docs as requested and then they asked for a selfie of me holding the ID and a photo of my payment card!!! Absolute joke, happy to take my money but won't pay out. Never had a betting site, or even a bank ask for a selfie of me holding ID and picture of payment card. Customer service was useless. Do not use if you want to actually be able to withdraw winnings. We're only talking £10 so the level of verification they're asking for is ridiculous.

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Deposited a tenner to get the £30 worth of free bets. They were credited no problem. I then played through them, deposited another £20, and received a further £10 free bet. After all my bets were settled I ended up with a few hundred quid in my balance. Withdrew it and was in my bank within 2 hours. The app is nice, easy to use, they do some decent promotions and BOG on the the horses. Will use them again in future

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I won £5000 10 days ago they said they had to verify me before paying money out they said it would take up to 72 hours I’ve rang up every day and no one is giving me any answers one lady even asked is there a reason why I’m in a rush for my money? Yeah because I won it it’s mine what a cheek. I will never use this Casino again staff are very cheeky and not helpful at all they are quick enough to take your money but won’t pay out when you win.

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Review is the land based casino .
Slots eat money and gives trash bonus one time on £1 spin after £100 in paid £6 bonus .
Then you get a guy puts in £100 plys £5 a spin get a bonus straight away pays £1500 . Seems to only pay out to the big spenders . Lots of sharks in keeping a eye what slots that are hot and in walks Asian girls jump on the ones that are hot . Far too many eastern european men in smashing the buttons . Standing watching you . And the staff on recieption moody. Also one a young boy glasses who serves drinks seems to be hard work if you want help with a machine always is busy doing something on computer not very customer friendly .

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What annoys me about this company is the lack of communication. I was locked out of my account, nothing to say why and no email received. Went on live chat and was told it’s because I need to send documents, well that’s fine but surely you could have sent an email explaining this. Sent the documents and heard nothing for days, send another email and they reply saying I needed to send another document. Are your customers meant to be mind readers?! Why not send communication? You have to wait to be asked?

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Absolute rubbish site , get a bonus and can never cash out , absolute site to avoid trust me stick with sky bet or William bill there bonuses aren’t worth nothing just a selling trick

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I have just sent this complaint to grosvenor. Sick of how they treat customer's….

Hi there

I would like to make a formal complaint about how i have been treated by grosvenor in the last 24 hours.

I participate in grosvenors Eur decision everyweek and love it. Last night, gameweek 12, i found that i was only given 5 put of 10 even though i got 6 out of 10, therefore missing out on the 10 pound free bet.

I selected yes for shots on target to be even in the belgium v italy game. It finished 3 3. You marked this as wrong even though it was right. I sent emails in this morning which has been not answered so i spoke with nora on live chat today and she said i am on the list for a 10 pound free bet.

I feel she is fobbing me off though as any free bet i get for eur decision it is usually given by lunch time the next working day. It is now 7.15pm and its still not given. I have now just took 30 minutes to contact the complaints team via live chat and ZARA answered, seen my message and she disconnected. I spent half an hour waiting to get through. This day is yet another day where grosvenor has let me down. Why do i spend my hard earned money on your website when i am mistreated like this. It is absurd. Sort your team out, i am fed up

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Sign up for an offer that you don't get without achieving ridiculous T&Cs & then you are left incapable of cashing out a bet that has hours left before running. Lovely service.

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Grosvenor online poker is in no way random, suck outs and bad beats happen far far to often.
In knockout tournaments you can have AA as i had with 13k, chip leader has 29k. I raise to 2k he raises to 5k i go all in he calls me with J7 J on flop and river comes a 7
Next tournament, had AA again, raise to 6k called and then 4 bet to 18k. I 5 bet to 60k caller goes all in for 167k other hand holds. I call, he turns Q9 flop AJ6 turn 10 river an 8. He hits a straight.
Yes, all in for 167k with Q9 Please dont tell me after playing for 4 hours theres not something strange about this. No way are the cards random, this type of things happen time and time again in Bounty tournaments.

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Registered they started saying they didn't know this offer and to get a casino(slots) bonus instead..So I said I'd rather delete my account and then they said you can have the football offer so much messing about! So I decided to not take the offer just in case I won a bet and how much hassle it would be to withdraw funds if they cant evan give a bonus first time of asking that they offered..self excluded for 5 years before a penny was uploaded…Scam!

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0 ZERO RATING in response to my complain i did sent an email to jack at crosvenor casino HAHA still waiting , do not waste your money on this corrupt company online or even step in to their front doors , thanks to their CON MAN VIP MANAGER ASAM ALI , their top manager at glosecter road casino by the name of steve was smoking outside we started talking , on the blackjack table he told me i am not allowed to cut the cards after dealers shuffle because of covid not allowed to touch the cutting card , i said how come i can touch the chips dealer touches but can not cut the cards ? he said thats the company policy , do you know what they do ? dealer shuffels the same losing hands by her cut , so all the time they do not bring rest of the cards in to play , every one stop going to this casino they are like i said corrupt and a con their management is bunch of thieves , this steve said to me the ARABS not coming on holiday and we are losing money ,
if we all stop going they will close down , LETS HELP EACH OTHER BY CLOSING THEM DOWN

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Deposited. Lost .deposited again. Won…. sweet, withdraw successful. Login to my grosvenor account later the same day, account suspended . Try live chat no champions around to help. Typical . Grosvenor casinos you are a disgrace. Back to sky bet it is .

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Still haven’t changed my mind on this shocking casino. Waited 4 months and £1200 for a bonus on gonzo megaways to finally get it and for it only to return £80! It’s laughable. There are many other casinos that are more enjoyable and not out to rob your money!! Don’t go near these clowns!

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Decent games. Poor customer service. False advertising in their emails. Not the usual spam, but actual 100% false advertising.
Which sadly I will report to trading standards and ASA.
Other than that, a reasonable casino site, fast payouts etc.

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With them for just a week, won a little money on the sportsbook and then restricted to betting a few pence.

Don't be fooled by the promotions and flashy website because this petty little company doesn't accept winners.

Spent ages trying to place a £1 free bet.

Don't go near this petty, nasty company.

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Online blackjack casino must be rigged, dealer gets 21 most of the time. I’ve been playing on here for weeks and this is the most I’ve seen a dealer win in any site. Avoid at all costs!!

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Poker live is not random cards how come when you apply a bonus game to you poker for example hit a flush with your two cards being used them miraculously all of a sudden I’m getting suited suited suited cards constantly how come
I’ve seen more AAs v KKs in the month I have played on your site than I have for the 15 years I have been playing

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