Grosvenor Sports PLAYER REVIEWS(1297)
Lisa
14 September 2024
Comment from uk.trustpilot.com
Shocking company not one win over a pound or a bonus deposited £200 on 40p a spin all gone will be reporting this company and have logged a charge back with bank
Andy Hardy
10 September 2024
Comment from uk.trustpilot.com
Their website is very laggy and it's impossible to use the chat options due to the baggy website and as for calling them you would be better send ing a smoke signal as I called them and was on hold for about an hour luckily it was an 0800 numberUse a more reputable site like bet 365 or paddy power
Mrs Eileen Wilkie
09 September 2024
Comment from uk.trustpilot.com
My deposit was accepted no bother. After that , no service. I could not access my game ( blackjack , either Live casino or Table )). No answer to a phone call after 45 minutes on hold.
Jack
07 September 2024
Comment from uk.trustpilot.com
Grosvenor has been much better than other Casinos I have experienced over the years. To be fair, my review is limited to the Live Casino games. My experience is 100% different to a review I just read here. I have been with them for several months and although I raised some objections to payouts which did not go my way the information which made clear the decision was correct. However, I have also made numerous withdrawals without issue. This is my favourite Casino.
Sohail Askar
31 August 2024
Comment from uk.trustpilot.com
Alfie best customer service ever that I have recieved. Polite and mannered highly reccomend!
Sulliva parks
26 August 2024
Comment from uk.trustpilot.com
Be very careful about playing poker here because I have spotted a couple of dealers now, one in Huddersfield and at least one in Leeds false shuffling the cards and not following procedure, I am experienced card handler and magician and I know suspicious shuffles when I see them and ive seen enough to convince me certain dealers are dictating who is getting trash/good hands. Its kinda sad cause I literally wanted to play live poker to ensure the game was fair and they arnt particually skilled at doing it, however its quite hard to spot if you dont know what to look for, and even harder to prove. Riffles shuffles where top portion of pack isnt shuffled, deck being cut 3 times in hand rather than on the table, deck being cut sideways rather than forwards onto the cut card. I wont call out specifically who because they know who they are I just hope this filters through so they know they have been spotted. I didnt call anything at the time because I hate causing a fuss and its £50 and a bit of fun at the end of the day, but I cant justify going back knowing there are cheats dealing. Just had the most depressing night being dealt trash for a full final table until eventually forced to play trash cause of the blinds and watching the dealer what looks like strip shuffles and false riffles and cuts and very suspiciously typical bad hands all night think J4 10 2 8 3 on repeat. Like I say its not all of them and when a legit dealer doing their job properly comes back to the table its like night and day its so obvious to me.
Saul
25 August 2024
Comment from uk.trustpilot.com
Great customer support, gave me a £10 bonus because the 100 free spins from the sign up offer wasn't credited automatically. Although I managed to lose all of it on blackjack by getting 10 terrible hands in a row 😭😭
Robert Blackmore
25 August 2024
Comment from uk.trustpilot.com
Disgrace of a casino how they ain't investigated i don't know and need to be shut down absolute fix and there reviews on playstore are fake. Robbed me blind and wen tried to close account and gamestop it wouldn't let me. Scumbags whoever they are and hope they get shutdown ASAP. Be warned people there a disgrace plus bonus you get won't let you cash anything out so wats point in bonus. Get rid of them there a disgrace to the planet and low life company like this destroy peoples lives. Mental health contributes is wat they will always be the scum
Mr Adrian Gillett
24 August 2024
Comment from uk.trustpilot.com
First of all ,If your like me and enjoy using online gambling casinos this casino has to be thr worst in the "UK" ,First of all if the reviews don't hit home, you must be stupid,I've lost thousands on this site,Do not get me wrong ,If I didn't have it to lose I would not bet ,This site is above the rule,Firstly if you deposit and win or get a win or free spins or mega spins etc etc it boots you out,you log in after 10 attempts you've won pennies ,This site has to be ,One of the worst casino sites in the world ,On thd world wide Web bar none,they may own and control probably the best casinos in the "Uk" but there online experience is absolutely dreadful,The reviews say it all ,If you Gamble the law of averages say you will win once in a while,once in 10? Once in 50? Once in 100? Not with this online experience, You've more chance of winning if you threw your money on an open fire and hoping a phoenix resurrects from the flames with the winning lottery numbers,now ,I have money in my account and after leaving this review I expect to lose this ,After losing thousands to this dodgy site if it saves you from earning the unscrupulous owner and designer of this online casino money it was worth it,Do not waste your time,money,And effort trying to win here you've more chance of catching a flying pig with Peter Shiltons ex football goal goal mitts ,Look elsewhere or give ya money to ya neighbour and at least some1 wins
Joanne
19 August 2024
Comment from uk.trustpilot.com
The team at Grosvenor Casino Newcastle are exceptional. They recently hosted my 50th birthday and from the initial conversations to the full event, the attention to detail and communication was second to none.The buffet and drinks provided were of the highest quality, as well as all the dealers on hand to give my guests demonstrations on how to play the games. We had family members from age 18 to 75 years and everyone thoroughly enjoyed themselves. Some guests had never been to a casino before, and said they can’t wait to return! The customer service from all the team is outstanding. Highly recommend this venue and the whole team from the moment you walk thru the doors, everyone is helpful, pleasant, professional. It’s always so clean too! Absolutely, faultless. Completely 5 star service from everyone. Thanks so much and can’t wait to come back!
Nazim Uddin
18 August 2024
Comment from uk.trustpilot.com
Last few times played this site live and direct roulette the dealer are so scam play 3000 pounds no even win single bet .when put on bet the dealer landing ball where no money put on .when all money gone he just giving your cheesing number.i never seen like this scam site .people how enjoy playing when not even win nothing.i don’t have where come from al dealer when they speaking so annoying. They just seating here taken your money .i don’t think so they even pay out 1% money in people .government should be closed this site forever There slots game more worts game what they design there self no even win 1 pens .just avoid this scam site
John
14 August 2024
Comment from uk.trustpilot.com
Steer clear of these clowns crap offers no free bets and when I withdrew they want a selfie of me with a bank statement never asked for one whilst depositing though
Alex Marwood
12 August 2024
Comment from uk.trustpilot.com
Absolute fix, £20 on 10p spins, which is probably over 200 spins with the odd small wins and not one bonus feature, talk about fix or what. Clearly need to spend so much to get it, seriously needs reporting to the gambling commission.
Amin
11 August 2024
Comment from uk.trustpilot.com
I’ve been band from whole the casinos in UK Because I self excluded myself after a management called a player by Cword and some how Genting said you not allowed to come in in Blackpool too 😂It was a firs time I was trying to go to Genting.I’m thinking it’s the same manager works there too 😂
Anonymous
10 August 2024
Comment from uk.trustpilot.com
Went onto safergambling tab and set a 30day deposit limit of £50. I felt responsible and secure doing this. The next day it let me deposit £800 and I lost it all. I have checked it was in place and still this wasn't working. Feel let down and ashamed
DeNcH
09 August 2024
Comment from uk.trustpilot.com
feels almost impossible to win on this site, ive put so much in, even the bonuses you get are super bad, feels way more in there favour.some days you will play and no matter what slot or game you play, you will not hit a bonus or win a thing, then some days completely the opposite, wins everywhere and bonuses landing, but its always small wins and never a decent amount
Nazim Uddin
01 August 2024
Comment from uk.trustpilot.com
O % chance to win live and driet roulate. Play today 1200 pounds nothing win .the delear just landing ball where no money. Its all are fix .
Consumer
30 July 2024
Comment from uk.trustpilot.com
Hi Christopher Prince just following up on my last review well iv deposited £100 and got £30 bonus and played it all on cash connection and had £1 spin won zero pounds back this absolute complete disaster and a con iv been playing sizzling deluxe and never won 1 pound and iv never had full line of any of the fruit s deposited about 6000 thousand pounds and iv deposited the same amount of money on cash connection never won anything it’s definitely fixed please take my advice don’t join this site it’s worse than any kind of theft you could come across in your lifetime I will keep everyone informed in my next review win or lose Christopher Prince
Nazim Uddin
30 July 2024
Comment from uk.trustpilot.com
This site so scam site I ever seen .frist when I paly litte win money .After never win money all are fix played 3000 pounds not even win one single bet .today paly 1500 pounds not even win one single bet .this dealer are landing ball where no money .when don't have any money to put on bet they give nice number but when put bet the delear jumping ball put where no money .what a fix site .just avoid this site .live and driet table so scam because ithey put reflection light so you people can't see properly. So the dilear can landing ball where they want and they exutally did and lots money .they alwys said gambling fun but how people enjoying when nothing win ??? And seating here some European dealer when you lesteing they talking English so borrowing. Give some job proper delear who speaking nice
Mike wheeler
29 July 2024
Comment from uk.trustpilot.com
Scummy company with low win rates (over 200 spins, 2 teases, about 4 wins over 5x and the rest dead or under bet "wins") and even lower bonuses. Their promotions are extremely poor with next to no wins. They will tell you they comply with all regs, but fail to tell you they can set the RTP. Go to a more reputable company with better chances to win
Ryan Melville
28 July 2024
Comment from uk.trustpilot.com
Deposited and withdrawn. No problem with the site or depositing withdrawals usually take 12-24 hours if account is verified but they set a limit on my account to which I’m having trouble getting sorted other than that it’s a good enough just verify yourself make your details are Indate you’ll be fine.Would have been 5 star
Teebee
27 July 2024
Comment from uk.trustpilot.com
WHY IS THIS SITE STILL RUNNING TAKING PEOPLES MONEY THERE IS NO WINS EVER THEY ARE NOW JUST STEALING
Consumer
26 July 2024
Comment from uk.trustpilot.com
Well Christopher Prince member of grosvenor casino well just come off a break and iv already done a review so this is follow up from my last review well deposited £50 pounds and played sizzling deluxe 6 and as I mentioned in my last review this game would not give any full line of fruit well it didn’t and not only this I had 50 spins at a pound basically every iv said in my first review it confirmed everything iv already said it’s definitely not luck or random numbers generated or fair play it’s definitely consistent in playing at this and the game fixed because iv already spent thousands of pounds on this game and it was behaviour was the same as it was tonight I keep updating regularly letting the players and new members aware of the game s what iv been playing and if I win or lose it a clear facts this site games are rigged or something going on behind the scene s steer clear from this site every one be warned Christopher Prince
Caroly Green
26 July 2024
Comment from uk.trustpilot.com
This is land based not online .After going to most of this franchise over the last few years I think it's fair to say on my experience they only cater for regular seen to be OAP who are in everyday. I don't go in everyday but I've heard conversations some saying they lost day before then going through different days previously what was won on each machines. Slot hosts awful follow and watch with there iPad turning the bonuses off and again don't talk only to these regulars who always hit big wins ..I've not had a bonus on 50p £1 £2 stake that's paid over £80 for two years .
Stephen Bayless
24 July 2024
Comment from uk.trustpilot.com
Just played Lord of the Ocean for £1.50 a spin, got into the bonus,10 free spins produced £15, for them to say its all random generating spinning is correct, whats not said is that they adjust that generator and can make it pay or not make it pay, it's insulting, their answer is if, you're stupid enough to put your money we will gladly take it!
Mark
21 July 2024
Comment from uk.trustpilot.com
I have deposited some money in there,I forgot password,I send my documents they ask for,still no reply, absolutely useless,safe to say I expect I lost that money,DO NOT USE this casino,much better options available on other casino sites
Josh Walker
21 July 2024
Comment from uk.trustpilot.com
Over £700 put it and won back £20 slots will rob you blind avoide at all cost!!
Teebee
18 July 2024
Comment from uk.trustpilot.com
This casino is day light robbery over 3 years I've played over £50k not Any wins nothing whatsoever just completely scammers absolutely no wins I've withdrawal once and all it was was 100 pounds disgusting site stay clear guys absolutely shocking play all different games no bonus no wins nothing how are they getting away with this theres gambling and there's heavy taking
Mr Darren Watson
18 July 2024
Comment from uk.trustpilot.com
They will take your money with no verification . If you try to draw out even a tiny amount they will refuse . They then send a load of security demands for personal details. If they had done this before taking the money I may have agreed . They didnt. As such they will take money from anyone at all with no care for any legal considerations . They wont pay out .
Mashup
16 July 2024
Comment from uk.trustpilot.com
Grosvenor Casino Nottingham. Pleasantly surprised they had the Euro Football 2024 Final showing, A mate and I enquired and yes, it was going to be on, in a secluded area, with table service. We'd booked a 6-7 seat table (3 of us), cost of £75 (£25 each). There was half price promo on drinks/ food from 6.30pm to 10.30pm. It was brilliant! Before hand we'd gone around some of the bars and they were asking anything from £20 - £50, standing room only! That would've been standing up, squished, beer spilt all over you, and with shouting to speak to anyone. Grosvenor, wow, did an amazing job, thank you!
Consumer
15 July 2024
Comment from uk.trustpilot.com
My name Christopher Prince iv been member of Grovener casino and played on sizzling 6 and when first joined I got full line of fruit it paid 150 pounds and since then iv played the same game and never had full line of any fruit or not had 3 sevens let alone full line and spent around 5 grand this site is a con and the game are rigged absolutely disgusting iv played most sizzling deluxe game and they don’t behave the same way there games do and you win cheeky and bluntly telling the truth don’t waste your money on this site and when you email them explaining they say it luke you. Need more than luck more like a miracle because iv played every day for months never won had breaks and played again same game for months and never won and this all what happened and lost 5 grand steer clear from the slot and the site
chris malpas
14 July 2024
Comment from uk.trustpilot.com
£200 on eye of Horus and £100 fishin frenzy 1 scatter £12 win worse site I’ve used in my opinion!! Odds are very low USE ANOTHER SITE AS YOUR DEFO NOT WIN HERE
John A. Christie
11 July 2024
Comment from uk.trustpilot.com
This site has constant glitches! Today I was given 10 Golden Chips and, I deposited money too but, not one single link to any game will work?! I've wasted another 90 minutes of my life with this damned site! I'm done!
Rps
11 July 2024
Comment from uk.trustpilot.com
I see a lot of bad reviews about grosvenor but in my opinion by far the best out there Yes at times it's frustrating when we don't win what we want off every deposit but I've stuck with them at hit a few big wins and honestly the winnings paid within the hour in a few cases within 10 mins grosvenor will continue to get my custom
wali
07 July 2024
Comment from uk.trustpilot.com
Please don't sign up to any online casinos they'll cheat I have trying the last 3 years to hit anything good pay out it never happened I have lost over £100,000.00 NEVER WIN THE WAY YOU SEE THE ADD ON SOCIAL MEDIA MY EXPERIENCE OF 3 YEARS THEY ARE CHEATING THEY ARE ALL CHEATS PLEASE DON'T SIGN UP FOR PLEASE DON'T DO THAT. KEEP YOUR MONEY IS ON YOUR PACKET TRY INVESTING IN SAME WARE to make small money but it is 💯 save
Troy
06 July 2024
Comment from uk.trustpilot.com
Personally had a good experience so I thought they deserved a positive review. You got to realise you win some and lose in gambling and I personally think this site is fairer than most.
Paul Cornwell
05 July 2024
Comment from uk.trustpilot.com
Deserves less than one. Allowed me to open an account and bet in May 2024. Then suspended the account as they hadn't got ID. Whatever I produce is not good enough. I can vote. I have bank accounts, credit cards, driving licence, passport, utilities... everything. They won't release my money without a "selfie" that also shows my driving licence. Of the 16 versions I have sent, they have said one is blurry, that I haven't sent them, that they can't find them. Most of the time they have just not replied. They have admitted they confirmed my address, then keep asking me to confirm my already confirmed address. Absolutely the second worst and second least interested organisation I have ever had the misfortune to try to deal with. The worst one went bust years ago. AVOID.
Vinay
03 July 2024
Comment from uk.trustpilot.com
I withdrew £500 and my balance was 0.00 then I added £100 which took my balance to £100 I then put £5.5 on no 22 when it came through. They never paid me they then cancelled the £500 payment. I can't get through to anyone and it will take 2 days for them to reply. It's a joke
Paul Dodds
02 July 2024
Comment from uk.trustpilot.com
I am trying to close my account but they refuse to close it. It`s simply going to perpetuate my gambling problem and will possibly end up in suicide. They basically told me I`m an idiot. Please, please please don`t even consider signing up to Grosvenor Casinos.
Chrissy Kay
30 June 2024
Comment from uk.trustpilot.com
Don't waste your time and money on this casino it's a rinsing casino they will take all your money.... if you down 20£ on a game and if you hit a bonus you will win £2 back I have been a member for quite a while it used to good but not any more Don't join it stay away from it join something else but not genting casino.... I want to vomit on there name stay away from it I have warned you if you still want to try might as well give that money to homeless person than to these pesople.....Ta I hope this review helps people
Gavin
27 June 2024
Comment from uk.trustpilot.com
Worst casino app ever. Be aware they will take your deposit then block your account.They ask for verification details that are out of this world ridiculous.Then not respond to you.Your money is now trapped and you can't get it back no one is responding to the customer service request I've been on the phone five times and no response they can't do anything apparently.The chatbot isn't worth a toss I would suggest keep your money and put it into another app steer well clear of this one.
expose them
22 June 2024
Comment from uk.trustpilot.com
I feel better since I closed it down,far from an entertainment site people stay away from this ugly organisation they don't value their online customers.
Bill
21 June 2024
Comment from uk.trustpilot.com
Don't waste your money. The reviews on here do not lie. After months of playing, it is pointless playing. Terrible win percentage and really low cash wins. I honestly cannot ever remember having a decent win ever.
Linz
21 June 2024
Comment from uk.trustpilot.com
Scum, pure and simple, slots are fixed, you never win, they prey on addicts and vulnerable people. Stay well clear
Harrison Blake
18 June 2024
Comment from uk.trustpilot.com
hi im known on all casino circuits bet365 betvictor mrq videoslots ect ect and i tell people what casino to play on if there good or not rtp customer service ect ect the grosvenor casino is a good casino fast payouts and good service never had know problem money is quick withdrawals i have over 2000 views and if need my asstiance dont hesitate to leave me a message on trustpiolot best regards.
BigHitBox
17 June 2024
Comment from uk.trustpilot.com
If I could put no stars I would. When playing online casino games I frequently get server error and disconnected, especially when balance is positive. Never when balance in negative. Bonus rounds hardly ever come and when they do they often pay tiny amount. I'm talking g between £0 and £3 for a feature. Usually cost £20-£30 before the feature comes. I never seen anything like it anywhere else, every game is dead. Doesn't matter what time of day you play, or even the stack amount per spin. The only difference it makes is how fast they take your money. Promotions are bad, but that's pretty standard across all casinos. The only thing that annoys me with grosvenor is. Since opening my account years ago, the only thing I have donenon it is play casino. Why on earth offer me a free bet on sports? I never use them a day don't want them. Give casino promotion would make better sense. I had 1 decent win on grosvenor online casino. I deposit £10 and play Book of the Dead for 10p per spin. After 5 spins, feature come and payed £580 which i withdrawed with no issues. That's one in more than 5 years. I can easily deposit that in a month. I don't trust them, they are dirty 100%
bolt3
16 June 2024
Comment from uk.trustpilot.com
Played the slots and got on a feature, was winning about 60 plus and the game crashed with one winning spin remaining and lost the winnings. Contacted customer services who were useless, never again.
marcel knows best
16 June 2024
Comment from uk.trustpilot.com
Avoid this casino, worst experience ever, I was playing a poker tournament, and ran out of chips, I pressed the rebuy button, funds were taken out of my account, and I was not seated on table, I spoke with customer services online chat who refused to refund my missing funds, I'm in the process of closing my account as they basically robbed me if my funds, I am going to report casino to gaming commission and regulator, I'm not in the business of having funds disappear from my account with out using the funds, avoid this casino especially the online casino, the system is out dated, and they can not see what is happening on your account even if you provide a time line, and game reference number..
KAJETAN KOWASZ
14 June 2024
Comment from uk.trustpilot.com
I won't advise to use their betting site
Taner and karolina
15 September 2024
Comment from uk.trustpilot.com
This company owes me hundreds of pounds since 13/03/2024 from a Cheltenham 5 horse race accumulator @90/1.£5 steak. I won they only gave me £8 for 4 horses coming 1st and one horse coming 2nd. Also they keep contacting me with emails about there deposit 10 get 10 with 20x wager and I've asked them not to. Just be aware that grosvenor is a unreputable casino who will cheat you anyway they can. They owe me money and no one has contacted me about this. Horrible experience everytime. I'm considering making a claim against this company.
This company owes me hundreds of pounds since 13/03/2024 from a Cheltenham 5 horse race accumulator @90/1.£5 steak. I won they only gave me £8 for 4 horses coming 1st and one horse coming 2nd. Also they keep contacting me with emails about there deposit 10 get 10 with 20x wager and I’ve asked them not to. Just be aware that grosvenor is a unreputable casino who will cheat you anyway they can. They owe me money and no one has contacted me about this. Horrible experience everytime. I’m considering making a claim against this company.