Grosvenor Sports PLAYER REVIEWS(1373)

Keirron Neal
02 April 2021
Comment from uk.trustpilot.com
250 pounds on keybet wasted then it's start coming up with errors and won't let me play. I've just about had it with this site

Cord Richard
30 March 2021
Comment from uk.trustpilot.com
Where to start. Playing slingshot roulette today. Ball landing in number 18 which I had. Nothing paid. Then automatically spun without me touching repeat bet landing in number 20. Nothing paid. Contacted live chat apparently malfunction. Yes on my best number cheats. But to top it off it happened again 3 hours later. When history of numbers appeared number 20 was missing. Sort your crap evolution rigged software out. You can keep all of these games. People you have got no chance. Spend ya hard earned money on your families and don't give to these crooks.

Lee M
30 March 2021
Comment from uk.trustpilot.com
I have to say, their casino and welcome offer is fantastic, amongst the best I've seen online. I'm quite new to online slots/casino and I really enjoyed the range of slot games. There were a couple in particular that I will definitely be back to play again. Had a great time and cannot fault them. Thank you x

Haydn Morgan
26 March 2021
Comment from uk.trustpilot.com
Don't use their poker site. It's full of bots which will call anything no matter what you do. Been noticing suspicious play for weeks now. I played for years without any problems but I wont play on there anymore until they manage to get rid of all the bots.

graham tisdale
26 March 2021
Comment from uk.trustpilot.com
Do not use this site. its rubbish. they are probably the must incompetent casino on line. you have little chance of winning anything the b j tables are a joke never seen so many low cards dealt every hand. your doing well if you can manage 19. the dealer will always 9 times out of 10 draw 20 21, while you sitting there with 12-13-14 15. stay clear of the site there are plenty of top sites out there, OJO being the best

Sean
25 March 2021
Comment from uk.trustpilot.com
Excellent site with full range of casino games slots and plus is being able to place all sports bets

Marta Sontowska
24 January 2021
Comment from uk.trustpilot.com
Big Casino but no surprising as they scam players.They log you out during the play and disturb with suddenly poping out log on page where you already loged in.Scammers as big as they are.No surprise that Mecca does that as well.Highly not recommending.

Sean
24 January 2021
Comment from uk.trustpilot.com
Saw they had a sportsbook on oddschecker and gave it a go Hadn't even placed a bet and the responsible gambling team wanted to talk with me. At least let me place a bet before you start the lectures After looking at the odds I'm not missing anything. They are truly awful. Here's a tip for you, if you want to take bets you have to give competitive prices otherwise stick to casino

Lexie G
21 January 2021
Comment from uk.trustpilot.com
Excellent technical work to now get all aspects of your sports site working in the correct fashion! Great improvement and you are to be applauded..

Lexie G
20 January 2021
Comment from uk.trustpilot.com
Sports site is dismal. Avoid.

Craig
19 January 2021
Comment from uk.trustpilot.com
Signed up for a new account when you pay £10 and get 2 £10 sports bets for free. Placed the £10 bet but never got the free bets. Went onto the online chat and they told me it was because the odds were boosted. If that was the case, it should’ve informed me of that or had a note next to say it stating that I’d lose the 2 £10 free bets, rather than being in the fine print that I didn’t see. Made even worse by the fact I was going to use one of the free £10 bets for Coufal assist v West Brom. Cost me a fair bit of money so will never use the site again.

Lexie G
19 January 2021
Comment from uk.trustpilot.com
Hi Nicole, I'm pretty clear in the issues I have highlighted.. I'll check on your site on Friday to see if they have been resolved. Otherwise, total waste of time playing on your sports site.. 32RED Sports looks a better option that has sorted it.. not that I'd be in a rush to recommend them at all.

John
17 January 2021
Comment from uk.trustpilot.com
Notice!!! My experience with this company is terrible. I lost my money to this people and no one was talking about a way out of the mess. The customer care representative I spoke to kept saying there’s nothing they could do and then they stopped picking my calls or replying my mails. It was after I involved Mrs(lisamaris 23 ąţ G Mâi!) who filed a suit against them that prompted them to return my money.

Lexie G
17 January 2021
Comment from uk.trustpilot.com
Your sports betting site is unnecessarily poor. Obviously same as 32RED Sports but with one big frustrating difference. It is very difficult to wager on 'in play' with the bulky cumbersome design of your site. 'The event has started..' message repeats and as you know timing is vital for in play betting so perhaps your design team might like to revisit?

Stevie G
14 January 2021
Comment from uk.trustpilot.com
***Another casino company playing at bookmakers. Yet again totally awful odds on EVERY sport especially golf. What's the point in using them?

ray
12 January 2021
Comment from uk.trustpilot.com
Not interested in the Casino, only do Sportsbook. Decent betting site. Fairly good offers. Free bets when I least expect them. Fairly easy to navigate relative to some betting sites. They make it obvious when your bets not been placed, which I especially like.

smoke dog
12 January 2021
Comment from uk.trustpilot.com
Don’t ever play this site you never win I have been playing here for 3 years not had a win over 1000 I stick to sky Vegas a lot fairer with there pay out ive won more on sky in 3 months than I have on g casino in 3 years

Peter Plunkett
11 January 2021
Comment from uk.trustpilot.com
So I give Grosvenor a try exactly the same as every other online casino. Let you win first few deposits, and then absolutely rinse you for every penny. I only play live roulette and the last 3 days I couldn’t get 2 spins on the row after covering 25 numbers. 10 spins on the row it went next door to one of my numbers. Dodgy site stay away

Vlad Sergiu
11 January 2021
Comment from uk.trustpilot.com
Bad time ,not enjoy at all and i will not recomand use there online slots. self exclude in 2 days after register .

Wendy Tarr
09 January 2021
Comment from uk.trustpilot.com
I recently left a poor review after waiting for 10 days for a fairly large win to be paid. Following that I was fortunate enough to have another decent win - this time it was paid into my account within hours - thank you Grosvenor - a great improvement and really appreciated.

Damian
09 January 2021
Comment from uk.trustpilot.com
I just joined these and with in am hour closed my account the whole site is bad games have to load multiple times to then play with prolonged spins 1 minute I waited for a single spin should take no longer then 3 seconds would not use these

George Bravington
07 January 2021
Comment from uk.trustpilot.com
Great offers! They always stick by their offers and their customer service is excellent. Every offer I have done has been fair nothing stupid like 35x wagering etc. I would highly recommend!

Jamal Ahmed
07 January 2021
Comment from uk.trustpilot.com
Been a customer for years. Had the luck of winning a large sum of money and my account has been mysteriously locked. My account had been fully verified since day, and even one of the staff helped me link my account. I hope they can resolve this issue pronto. Don’t want to stop using this site.

Gary Mcmillan
05 January 2021
Comment from uk.trustpilot.com
I see Grosvenor Casino Churns out the same answer to all complaints. They reckon everything is fair and random. There is only one real answer and that simply is, they are liars, thieves and ponces. Try not to be their next victim, the only real honest solutiion.

Saulite
04 January 2021
Comment from uk.trustpilot.com
All is good and fast

Wendy Tarr
31 December 2020
Comment from uk.trustpilot.com
Have been a member for many years but not played online much until recently - was extremely lucky and had a fairly large win - that’s where the luck ends as, so far the win has not been paid to me - my withdrawal has remained as “pending “ in my grosvenor account for many days. - I have contacted them on two occasions and each time have been told that they are busy and will get round to it ASAP but are unable to confirm when I will receive my money! Very poor customer service and absolutely disgusting that they advertise on their home page that withdrawals are paid within a few hours! 5 days now and still no sign of my money. Cannot recommend this casino.

G*
30 December 2020
Comment from uk.trustpilot.com
Nice first time bonuses in casino and online. Casinos are nice places IMO and the two in Glasgow each different and characterful. Nice place for a drink or a meal and a few spins. Online the live help are really polite and quick and importantly helpful especially at advising me on the small print of promos. Nice imaginative regular promos and new games keep me interested.

Gary Mcmillan
24 December 2020
Comment from uk.trustpilot.com
Absolute rigged roulette games. Seems to freeze you out when you may have a chance of winning. I feel this company has made the games so UNFAIR. I think i am a victim of a legal crime. Ive played roulette in casinos and betting shops so i am able to compare. U should refund my wagers as your app doesnt run fair and properly. Disgusting and Disgusted.

Bob
24 December 2020
Comment from uk.trustpilot.com

Jennie
24 December 2020
Comment from uk.trustpilot.com
Self excluded my self for six months in March 2020. Tried to log on in September 2020 without success. Contacted them by email on several occasions and was advised on each of these that due to COVID it was taken longer than expected. This has been going on for nearly 4 months now and it is clearly obvious they do not want to reinstate my account

Tommy
23 December 2020
Comment from uk.trustpilot.com
Rating doesn't surprise me. Graphics embarrassingly bad and RTP is truly shocking. At least dck Turpin wore a mask If they did this on their land based casinos all hell would break loose

Ms Faith
23 December 2020
Comment from uk.trustpilot.com
When all efforts seems hopeless, i finally got blessed with Mary. She kept her promises. I was really skeptical towards her at first but thanks to this great platform it worked out beautifully. She was able to reclaim my money as promised. you can reach her via (Mismary 247 atGee )

Darren Wiggins
22 December 2020
Comment from uk.trustpilot.com
Regular casino visitor and on line player, The grosvenor site is worse than their actual establishments. I signed up and made a deposit to which they are very quick to take, so now time to play!! No such luck, site won’t load properly and when it does it freezes and I time out before I can play my hand. Perfect wifi connection as proved when I moved onto Aspers on line and played with no issues at all. All in all I’m out of pocket without even playing. Grosvenor you are a joke!!!!

Mmmmm
17 December 2020
Comment from uk.trustpilot.com
Awful site awful service awful support system absolutely rigged to high heavens

Karolis Zigas
16 December 2020
Comment from uk.trustpilot.com
don't use your time here I won 800 they threw me 225 and did not pay 585 scams and now still requires all manner of trial as I give evidence they ignore me

JudyJeff
15 December 2020
Comment from uk.trustpilot.com
I am not surprised to see so many complaints about the online service at Grovesner. No real direction to the site, way too many terms and conditions for impossible bonuses, and more explanations when you take a clean win on anything. A waste of your time for a weak casino

SO
11 December 2020
Comment from uk.trustpilot.com
I have been a loyal grosvenor casino customer for many years online and in club. I had always felt very positive about them, I took part in the weekly promotions online and regular in club VIP events. I always found the customer services to be excellent. Then during lockdown restrictions they blocked my account without an explanation. There is no telephone customer services open. The only route of contact is via email. I contacted the email customer services and my account was re-reviewed with lots of new evidence and was then reinstated. Then months after I visit in club and can't enter with no note of explanation put on the system. The online system had forgot to take the restriction off. I then go back and email customer services to remind them to lift the restriction for in club who take weeks to respond and then email back that the account can't be reinstated. Even though I have confirmation it already was months ago. I can see from the many recent reviews that are on here that I am not the only one experiencing similar problems. Also that the responses from grosvenor ask people to contact the rank email. However I am not convinced the different customer services such as rank and kyc are actually communicating with each other. They then take weeks to respond. They are losing at lot of very loyal custom online. This will then affect the in club business post lockdown restrictions.

Vasile Durau
29 November 2020
Comment from uk.trustpilot.com
Do not use this website to play games they refuse to give money if you win, they come with allots of reasone to say is illegal to open a accout. I will take them to the court. Do not use they are scammers

John Smith
28 November 2020
Comment from uk.trustpilot.com
Yet another demoralizing session of roulette. The ultimate proof that this is a crooked online casino is the fact that losing patterns are found on a daily basis. Another 25 spins betting the middle line and zero and yet again only 1 winning spin. Every single day the same occurrence. The saddest thing is these inhumane individuals make their money from addiction. Without addicted gamblers they make zero profit. Alas even as we come up to the Xmas period they continue to steal customers money through immoral acts of falsehoods. They say the games are random yet they are based on a percentage payout. Just like fruit machines. Hopefully trustpilot will not ban this post and bend over in favor of the bigger fish. It’s a shame trustpilot can’t force Grosvenor to come clean and be honest. My advise, and it is only advise, if you have a gripe with Grosvenor, please do post a negative review with 1 star rating. Maybe if enough of us do it and get them below a 2 star rating they may actually start being a little more honest. Don’t hold your breath though. They refuse to answer simple questions.

George G
27 November 2020
Comment from uk.trustpilot.com
GROSVENOR CONTINUE TO REFUSE TO ANSWER… GROSVENOR CONTINUE TO REFUSE TO ANSWER WITH HONESTY AND CLARITY. Below is the request that I have made and the truth that you the players are having to battle against. A dishonest online casino that continues to rake in £millions in the belief that all players are ignorant of the true facts. I urge you all to ask the same questions; Grosvenor continue to remain silent and refuse to answer the most simplest of questions. Q: Are players ability to win on roulette dependant on other players losing. Grosvenor. Refuse to answer. Q. Is the random number generator replicating the same percentages as a ‘live’ roulette wheel Grosvenor. Refuse to answer The importance here is the random number generator effectively makes the Grosvenor roulette wheel a glorified fruit machine. Every fruit machine that has ever been played is governed by a random number generator- it is not a new concept it has been around for decades and decades. In other words if you harbour any ambition of winning on their roulette wheel you have to hope other players have played before you and lost. Grosvenor refuse point blank to answer this. A real casino can lose money on multiple days - Grosvenor will never see a losing day as their percentage is guaranteed through the replication of odds through the random number generator. The proof of this is extremely simple and they of course refuse to answer or respond. The scenario is simple. Imagine there is only ever one live roulette wheel and one online roulette wheel. Each day you have one bet on each wheel - you cover either red or black and a very small amount on zero. Let’s keep it simple and say 97p on colour and 3p on zero. In a live casino basis it is possible to win every single day it is possible to lose every single day. You can win or lose alternate days and multiple days. Any combination you can think of is possible. You win you take the casinos money you lose they take yours. Now we come to the online wheel. You will never EVER win nor lose every bet. The random number generator will ensure that you will always be behind - no matter how many consecutive winning spins you may get you will still always be losing over all - even though statistically you have the upper hand you will never ever be in front. You are absolutely guaranteed to lose the first two spins. And that my friends is why Grosvenor is so despicable - nowhere will you find the truth on their website nor through dialogue.

Bumble
24 November 2020
Comment from uk.trustpilot.com
Not sure what all of the negitive reviews are for, better bonus' than anywhere else, paid out my winnings to my bank within hours of withdrawal, I'm docking one star as the poker does not seem legit, too many bad beats, another app where I have no confidence in my hand, and on slots it keeps logging me out, but for sports betting and live casino, it's fine.

Tracey cox
24 November 2020
Comment from uk.trustpilot.com
GAMES RIGGED COMPLAIN AND GET BLOCKED FOR GOOD I WAS WITH THESE 3 YEARS WITH NO PROBLEMS TILL DURING COVID I COMPLAINED ONE MINUTE THEY SAID I HAD A PROBLEM YET WHEN ASKED DURING COVID WHY WASN'T I TOLD ABOUT TIME PLAYING AS I DID FOR HOURS AND AMOUNTS SPENDING THEY REPLIED I DID NOT FLAT UP AS HAVING A PROBLEM NOT ONCE BEEN TOLD WHY MY ACCOUNT BLOCKED FOR GOOD OR MY COMPLAINT LOOKED INTO ABOUT BEING LOGGED OUT OF ACCOUNT DURING PLAY AND MY MONEY TO GO DOWN THEY IGNORE MY EMAILS CANNOT CONTACT BY PHONE THEY RIG THERE GAMES AND IF YOU GET ON TO THEM LIKE I SAID I WOULD VIDEO THE GAME PLAY AND BEING LOGGED OUT NEXT TIME I DEPOSIT THEM BLOCKED ME I'VE GOT THE FULL ONLINE CHAT IN MY YAHOO MAIL TO PROVE THESE ARE CHEATS I SPENT OVER 6 GRAND NOT ONCE WITHDRAWING TILL I COMPLAIN.And on here every one got a reply which shows up below revive not me no a comet. As they know I am right

Wes
22 November 2020
Comment from uk.trustpilot.com
Absolutely terrible payouts avoid this website at all costs

George G
22 November 2020
Comment from uk.trustpilot.com
GROSVENOR CONTINUE TO REFUSE TO ANSWER WITH HONESTY AND CLARITY. Below is the request that I have made and the truth that you the players are having to battle against. A dishonest online casino that continues to rake in £millions in the belief that all players are ignorant of the true facts. I urge you all to ask the same questions; Grosvenor continue to remain silent and refuse to answer the most simplest of questions. Q: Are players ability to win on roulette dependant on other players losing. Grosvenor. Refuse to answer. Q. Is the random number generator replicating the same percentages as a ‘live’ roulette wheel Grosvenor. Refuse to answer The importance here is the random number generator effectively makes the Grosvenor roulette wheel a glorified fruit machine. Every fruit machine that has ever been played is governed by a random number generator- it is not a new concept it has been around for decades and decades. In other words if you harbour any ambition of winning on their roulette wheel you have to hope other players have played before you and lost. Grosvenor refuse point blank to answer this. A real casino can lose money on multiple days - Grosvenor will never see a losing day as their percentage is guaranteed through the replication of odds through the random number generator. The proof of this is extremely simple and they of course refuse to answer or respond. The scenario is simple. Imagine there is only ever one live roulette wheel and one online roulette wheel. Each day you have one bet on each wheel - you cover either red or black and a very small amount on zero. Let’s keep it simple and say 97p on colour and 3p on zero. In a live casino basis it is possible to win every single day it is possible to lose every single day. You can win or lose alternate days and multiple days. Any combination you can think of is possible. You win you take the casinos money you lose they take yours. Now we come to the online wheel. You will never EVER win nor lose every bet. The random number generator will ensure that you will always be behind - no matter how many consecutive winning spins you may get you will still always be losing over all - even though statistically you have the upper hand you will never ever be in front. You are absolutely guaranteed to lose the first two spins. And that my friends is why Grosvenor is so despicable - nowhere will you find the truth on their website nor through dialogue.

John Smith
22 November 2020
Comment from uk.trustpilot.com
AVOID THESE CHEATING THIEVES 3 consecutive days 25 spins on roulette 1 win each time. There is nothing random about this online casino. It is just pure evil and stealing from innocent members of the public to feed their own pockets. There is zero fair play, zero honesty. Please please please do not make the same mistake as me.

John Smith
21 November 2020
Comment from uk.trustpilot.com
YET ANOTHER SHOCKING ROULETTE SESSION 75% of the board covered 100 spins 57 empty spins This is now virtually a daily occurrence. Don’t play here unless you like to be conned of your money. There is no fair play here.

N. Newman
20 November 2020
Comment from uk.trustpilot.com
I was so depressed when I wasted my money at grosvenorcasinos.com I was like a dead-end. But finally, I was introduced the real professionals (BTCArbitrage .live😘) . I always suggest to everyone because it gave me so much profit that I can buy my dream car now.

Kelly Jackson
20 November 2020
Comment from uk.trustpilot.com
This is the easiest way of getting fixed matches! Message yeri_bets on Instagram, he gives free fixed matches on payment after winning basis! I believe you won’t regret it! Message me now and thank me later

john
19 November 2020
Comment from uk.trustpilot.com
I’ve played on a lot of gambling sites And yes I know you lose but I play the same slot pyramid pharaohs tiles slide down And I enjoy it this is the first time I’ve played with grosvenor and will be my last I did not take any bonuses but soon as you do £1 bets forget winning go 20pence you will win but the odds are terrible like 4 pence back Stay away from this site they just take your money there odds back are awful £400 and best win was about £70 no big wins played this on other sites you get could payouts this defo is a scam site give it a wide berth
Howard Gore
06 April 2021
Comment from uk.trustpilot.com
Crooks Don’t deal with these extorting bunch of c****s! Not willing to investigate there dodgy slots! Same as Mecca Bingo another bunch of shisters you should stay right away from! Please don’t deposit any of you’re hard earned money with this firm (The Rank Group) you may aswell just throw you’re money down the drain as you are on a loosing streak before you even start! Use Dream Vegas or Casimba instead as slots play fairly! And also emails they reply to you with are all just copied and pasted so obviously they probably just have a department that just does this all day and doubt they even read you’re complaints!
Crooks Don’t deal with these extorting bunch of c****s! Not willing to investigate there dodgy slots! Same as Mecca Bingo another bunch of shisters you should stay right away from! Please don’t deposit any of you’re hard earned money with this firm (The Rank Group) you may aswell just throw you’re money down the drain as you are on a loosing streak before you even start! Use Dream Vegas or Casimba instead as slots play fairly! And also emails they reply to you with are all just copied and pasted so obviously they probably just have a department that just does this all day and doubt they even read you’re complaints!