Grosvenor Sports Review

When playing some of the games, the site crashes on my phone and I have to login in again. Some of the games supplied on the site error out when loading.

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One of the best casinos. Very open and honest about RTP and bonus wagering. There's a massive amount of promotions every day and "Customer Champions" are best in the industry. You can ask any reasonable question to make sure everything's under control. The website itself is clear, easy to navigate and to find what you want to play. They were first on the market with Perfect Blackjack which is blackjack played automatically with the best strategy every hand. I had had a good time every time I played, win or lose. What is almost unique about Grosvenor is that they run real casinos across UK, not betting shops littering everywhere. To me that means they are far more serious about gambling experience than companies simply trying to grab everyone's money at the lowest cost possible. I see very clearly what difference that makes. It's a difference between eating a lobster and a Big Mac.
There's a window of opportunity to polish some angles through. The blackjack selection could be wider. I miss Microgaming Classic Gold, Playtech Surrender and Blackjack Bonus as well as video Craps, Pontoon, single deck Baccarat and EZ Baccarat. I also dream of a special blackjack game checking correctness of player's decisions and producing a report upon request. Ideally with the same rules they've got in land casinos. Grosvenor is well positioned to launch it in another industry's first.

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Poor customer service, they always give general answers "copy and paste" style. The website is very slowly especially for IOS. In addition, I think they need to improve on the bonus section, they rarely reward loyal customers. Overall, it is okay, you can find all range of games and the withdrawal process has improved.

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ABSOLUTE SCAM. DO NOT USE. AVOID. £200 in won nothing. No free spins. Most I won was £5.00 do not waste your money on this company.

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Absolute joke, they put my account under review on the 3rd May and asked for bank statements. Contacted them and they said because of covid 19 they haven't got the man power. Sounds fair as the whole world is going through hard times. A month later I was told the following week my account would be with a handler. Again I contacted them and its a copy and paste which I got from the numerous live chats I've had with them. Again waited for them and last week I was finally given a date that I would be OK to play and my review would be over. Today I hear the same excuse and its still under review. Is my case been looked at one line per day?? The world is starting to open move on and you guys are still using this as an excuse ? How slow and bad is your service? When you get a good review your thanking the customer and on bad review its the same copy and paste message.
The team your asking to contact are the same a joke that don't want to help and say the same line its covid 19 so its taking time. Normal time frame for your procedure is 72 to 96 hours. I've been waiting for 2 months, your taking this a little too far. If you haven't got the man power then why take so much work on at one time?? Limit our accounts and reply accordingly to emails with proper email that's not been copy and pasted.
Seriously appalling and bad service.

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I highly suggest (Www. Cryptoarbitrage .vip) . They are best in town and they know how to satisfy their clients. On opposite end, the grosvenorcasinos.com has gone worse in terms of timely payment. They even ate my money. They have designed their invest plans for a variety of customer needs. I am sure, everyone will find something attractive in their invest plans.

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I deposited £20 to get an additional £20. I had to wager £800 which I did through many wins on starburst as part of the promotion. It was fantastic I managed to wager and still withdrew £500. The site is incredibly easy to use and when I queried my account on live chat Emily advised me that I was fully verified and will take upto 24hours to be released.(already in my account) Very efficient and happy with the site so far. Thank you

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crap!!!!! cant login account, i want to play goliath series which isnt happening now is it

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DO NOT USE THIS CASINO I HAVE BEEN A MEMBER MANY YEARS AND SPENT 1000's THEY NOW DECIDED TO SUSPEND MY ACCOUNT BECAUSE I WON … NAUGHTY NAUGHTY … BEWARE OF THIS CORRUPT ESTABLISHMENT!!!!

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Played on here as a vip for over 5yrs and they suddenly block my account. Asked for bank statements to verify me! Really! I speak to your vip team often enough and quick to accept all deposits for over 5yrs! Sent all these and took over 6 weeks of me chasing them to get a reply as said they were busy, reply was we need to do more checks! Don't think so, you are not wasting any more of my time. Now notice that reviews are stating they are going down this road with many customers and stating kyc regulations which is rubbish if you check what casinos can ask for. Another casino verified me within 48hrs and am now playing on there with more bonuses ( vip at grosvenor was abysmal) and better wins. Don't know what i ever saw in this site…better one's out there that i am now enjoying.

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After previously writing a good review how wrong I was. Not only have they since scammed me out of my money but when I complained they suspended my account. I spent £400 on the site across different days and on a number of different games, and not one payout. Maybe got free spins once which gave a £20 pay. Absolute fix. When I challenged this I was told that it is all done randomly etc, but clearly it is not. Don’t play unless you want to lose your money and be told the same rubbish- it is not random or monitored. I will be making a complaint specifically about this site and the games I played and the individual who I spoke to who cancelled my account without my consent. They have my £400 now anyways so I’m sure they don’t care, but for everyone else thinking of spending your money on this site don’t do it! Go to casumo instead! much better payouts and better customer service, this is a fix.

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Good company. Not many offers after initial welcome bonus. Decent app site.

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You than your best,but i still can't deposit that,my bank said it ok on there side and other Purchases it's working

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Great, fair casino with super fast payouts would highly recommend!

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Great lay out, great offers, great promotions, feels very now. Enjoying it so far.

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The slot machine I was playing today,Lucky Ladies Charm,was fixed to do everything to prevent me win at all…but other online casinos doing the same,.I know what I am talking about.

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Not the best. Rtp’s must be really low. Lost a lot of money there and they never reply to any emails you send.

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Thumbs up for Grosvenor

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£100 at 0.40p a spin. 1 Feature with expanding premium symbol. 4 Retriggers later(that's 50 free spins) = £20. Thanks, I'll play elsewhere. You have been warned. Just another scam casino. Avoid.

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Verify account scam?

Customer service is really testing my patience! I have been waiting well over the 72 hours for account verification – I was instructed originally it would be completed quickly having providing everything document possible to ensure account safety verification. I have a lot of my own deposited money sat in my account I am unable to access and now in a struggling position! Customer services just keep making excuses up! I need my deposited money!

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Suspended my account after only 1 day of having it open. Provided my ID & utility bill to prove and waited a week back to say that I breached the terms & conditions so my account is not going to be reactivated. No explanation why and won’t be able to get my winnings . DO NOT USE

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Did not solve my issue…..I have used grovsnor Online and regulary use there physical premises to for years,an for no reason or warning stopped me making deposit or withdraws to the account…. when contacted all I got was a useless copy and paste response. On plus side i have saved thousands of £££ as this issue has prevented me using site for a while…… Some rubbish about wanting to see my wage slips which is completely unessarry for someone who spends as little as I do

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All faked slots. Rigged, scam

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Speedy funds withdrawals, the best!

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Based on the experience I’ve had with Grosvenor Casino for the past year, it’s been nothing but great, they’ve been loyal and sometimes good with bonuses, I’ve deposited a large amount overall, but i withdrew yesterday and it went through, all was completed, money hasn’t hit the bank yet. However, I’ve gone to log on today and it’s saying technical error, I hope you haven’t tried to pull a fast one.

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I feel very good during my play with grosvenor Casinos,

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Would not even rate 1 star. I opted in for bonuses and spent £999 in 1 night. Staked +£3 on chilli can carne slots and apparently didn't reach the water required to get the £5 bonus …. what a joke ! I staked +£9k in 1 night and still not achieved a bonus..!! Scammers!! When I questioned it, Ithere was no clear reason, poor customer service!! Then they blocked my account! Am I not meant to ask questions Grosvenor Casino!??? DO NOT WASTE YOU MONEY ON THIS SH#$ty CASINO! P!$s POOR CUSTOMER SERVICE. I went on Jackpot Joy and won 3k with a £35 bonus. Do not waste your money !

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Excellent service and look after clients well

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They say they give 20£ back but they didint
Give me laiars

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Always payout with out problems like other sites

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Not happy at all been with you guys for a long time and now they restricted my limit after taking loads of money it seems it has gone downhill in the past few years

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Low stakes, still didnt hit a bonus on any slot after £50+ of play through 20p/40p stakes.

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Very good ,not enough bonuses or free stuff overall pretty good really.

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U r rubbing people…. all fixed

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Restricted my account without explanation.

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Put 100 quid on a game not even a bonus 20p 40p another game nearly £250 at 50pence or a £1.00 not even a bonus when get a win nothing much if win will take it all back even if switch to a different game found ut to expensive hence why took a break was no fun playing any more rather go to casino instead as no will get get a bonus at least

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Seems like a great casino, I've only just joined and have not won anything yet, the layout is really nice and I'll keep using it I think and hope I get some wins soon as the slots do seem a bit like they don't want to give any features or bonuses, I guess that's just gambling.

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4m 15s ) Jack: Thank you and am I speaking to the account holder?
( 4m 24s ) Kam lun Chang: Yes
( 6m 39s ) Jack: Brilliant thank you kamlun, let me take a look into this for you one moment please
( 7m 4s ) Kam lun Chang: Okay
( 12m 52s ) Jack: Thank you for waiting kamlun, I can see that account is currently suspended pending a random review. There are no updates on the case at this time unfortunately you will be contacted once the review has been completed
( 14m 41s ) Kam lun Chang: When. U are goin to keep saying this for ever
( 17m 10s ) Jack: Unfortunately due to the high volume of cases that our accounts team have to deal with there has been delays in call backs. The accounts team are working 7 days a week to ensure to ensure all customers are contacted
( 20m 14s ) Kam lun Chang: My account hasn't been looked at. It will take forever I can see. High volume as u say. It's like picking salt out of sand.
( 21m 20s ) Jack: I appreciate and understand your frustrations however at this time this is all we can advise until the review has been completed
( 22m 49s ) Kam lun Chang: I just dont quite understand u are quick enough to call when I'm winning but not when I'm losing.
( 23m 12s ) Kam lun Chang: I'll wait that's only thing I can do.
( 23m 55s ) Kam lun Chang: An hope I get my money back from my account.
( 25m 31s ) Kam lun Chang: Any big betting site companies dont even take that long. Are u thieves I'm just wondering
( 26m 37s ) Jack: I can only apologize for any delays in contact, I will make a note if this conversation on the case with the accounts team for someone to contact you. As a regulated company we do have to perform these account reviews in accordance with the rules and regulations set by the gambling commission
( 28m 43s ) Kam lun Chang: Like betfair bet365 william hill any big coming dont take so long. U say u are big casino company it is ridiculous on how this is happening to me.but ur doin ur job an u know no more
( 31m 35s ) Jack: I am unable to comment on another company's process all I ca advised is ours and unfortunately this is all the information I have regarding the status of your account

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I was winning over 6000 an lost it back then deposit another 3000 an they've suspended my account under review been on live chat for the past 4-5 days an theyve hold onto my balance of 3150 an was told once complete they will call. I think it is a total disgrace that they didnt do all check before so each person no what they are betting. I think they are thieves an didnt do anything when I was winning an now I'm losing an they have hold onto my money. Account suspended for playing regularly. It's a total mess. I call them thieves an if they dont sort out my problem I will be commenting on trust pilot every day with a copy of there live chat. An will say to gambling commission for holding my money an not giving me it back.

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Site is rubbish not a reflection of being in casino, basically most wins are half at best of what they should be for your stake. When you try and play games outside top 7 they rarely work , and usually freeze. Genting has far better platform that works.

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I have to say this is truly poor casino,really average, bonus games pay like 2 or 3 pound:), sometimes your 12 free spins just spin away winning nothing. Absolutely do not play this fellas. Proper crap. Cheers. Just read all those reviews, bad one after bad one.

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