Grosvenor Sports Review

Worst sports betting site they decided to suspend my account after winning 1.9k because my paypal account was under my brothers name do not recommend them scams.

Reply

Their telephone support number tells you their not available then cuts you off. Unacceptable.

Reply

Do not use! They do not let you withdraw big wins. I have been forced to continually log back on to try and withdraw again for it to say rejected 5 days later.
I conntacted support who claims it should work fine if I try again, for it to get rejected again 5 days later.
I contacted support 4 times before getting furious and accusing them of fraud and scammingz they suspended my account and took my winnings.

DO NOT USE

Reply

Complaints procedure when these clowns set up an account in your name with your address then refuse to tell you when and how set up. Can’t get through to anyone who can tell me what credit card or debit card was linked to the account. No complaints procedure online that makes sense. Was told by advisor to ring the police. What a shower of absolute jokers. I thought there were strict I’d regulations on age verification for online gambling now……..?

Reply

Our Grosvenor in Leicester is based very close to Highcross. Well sign posted so you cannit miss it. Great atmosphere. Very friend and Lovely staff. The layout is bit awkward though. Less sit and chill for the partners who are not playing or just taking a break from machine. Downstairs Machines are all over if you want to dine downstairs than there is just a couple of table and chairs which are always occupied. I suppose its tge managements choice. Overall, I have no complain about this place, well apart from the layout. Food is great and month of January been half price but than the portion also half the size.

Reply

Worst site ever! If you want to lose ur money without any enjoyment / feature plays this is the site to join.. I honestly dont know how this site is legal!

Yes it's a casino and you expect to lose but this site is the worst I have ever played..

Strongly advise to AVOID AVOID AVOID..

Reply

scamming c**ts. thought as they have real casinos they be different. same bull as the rest. STAY AWAY THERE LEGALIZED THIEVES dont be fooled by there "we own real casions so we are the best" just more crap to try get you hooked. they no better than the rest of the sammers 888 pokerstars all thos ones.

Reply

Extremely inept social responsibility gambling tools. If you are, have been, or have the possibility to become a problem gambler, avoid Grosvenor Casino llike the plague.

They allowed me to deposit, using the same card as on a Gamstop excluded account, to deposit and compulsively gamble — I had no way to ever win or withdraw, given I couldn’t have passed identity checks.

As a result, Grosvenor Casino have withheld all deposits and I am pursuing further action.

Please avoid Grosvenor Casino online — I am not the only one affected by bad Grosvenor online protection.

Reply

What a joke they are a con I have put lots of money in to the game and zero free games after spending the whole days they set the bet so high and once you play higher all it does was running round and round and give no winning at all. Be aware people all the good reviews is all scam and they try to make money from people the hard earn money! I wish them well these son…

Reply

Games are horrendous on this site constantly dead empty spins my last 200 in deposits never got by 2 pounds on any deposit every bonus feature never seems to pay by 3 pounds if you up your bet to 40p 60p a pound spin you could drop 60 70 pounds in 3 4 minutes that bad now lastly they have a promotion at the minute deposit 50 pounds open a gift box I got 80 p after depositing a 1000 pounds stay clear well clear of these sharks played 25 different sites and I've never seen so many dead spins in my life my last 12 deposits 2 20 pounds and 10 10 pounds deposits the highest my balance has been on any of those deposits mentioned was 1.60 above rigged scam STAY CLEAR

Reply

I was at Grosvenor Casino yesterday. I was made to feel most unwelcome and felt as if I was a nuisance
The male staff at the cash desk was most unhelpful and sounded angry and annoyed with me for asking him to reset my PIN number on my loyalty card

When I tried to reset it with the PIN number it requested that I see the staff

I did to the annoyance of this man
Then I asked him how to get my free plays as it showed up on the loyalty card screen, to which he replied if you got it you got it
Huh? What is this answer? To date I don’t know if I was awarded any free plays as I can’t log into my card

When I reached home, I received a text stating I need to see a staff to reset my PIN number

Dare I go back again to get such unfriendly treatment?

Reply

Never win is a con coral so much better

Reply

Terrible company.

I had an issue escalated to director level as this company fraudulently set up a subscription service on my card! When I raised this with them they advised me to contact the payment issuer to get the money back.. which I did.. opened a case and the company told lie upon lie that I had agreed to this subscription service (complete opposite to what I'm told by them directly)

Not willing to help at all and complicit in fraudulent activities.. happy to steal 100s from struggling individuals who don't even use their services! Beware people!

Reply

I have been using grosvenor casino online for years. I enjoy the games. However I did not meet a promo due not being able to open up a msg in time to qualify.
I spoke to a customer service agent by the name of BEN.
He was understanding and very concerned. He is a great listener and resolved my issue regardless of other agents who didnt.
He is an asset to this company as had he not been so caring ilI may of never played with grosvenor again.
Ben you are a great customer service agent and thank you for resolving my problem promptly.

Reply

The app is terribly glitchy…the casino it self how can I put this, you will probably win some amount in the beginning, but after it will take all your money with nothing in return! Stay away

Reply

I play same slot online grosvenor mecca masterworks da vinca over many sites a favourite the odds on pay lines values far inferior on this site and if I didn't trust in regulators would furthermore say this site is fixed
I question the legality of changing the pay lines values and without informing players in the strongest possible terms if you have money to waste then this site is very efficient at taking your precious cash your money hundreds if not thousands without You winning
The skyscraper the limit for zgrosvenor/mecca for they are the biggest in UK wonder why the achieved that . Taking our money

Reply

There's no way their poker site isn't fixed. If you're a regular depositer the river will always favour your opponent, as long as they're a new(ish player). It happens all the time on this site, but today was ridiculous. I played a quick small stakes game and got 'rivered' 3 times in 20 mins, these were like 10-1+ rivers, specific stuff. 'Only two 9's can save you turn and river? There it is!'
I've had bad beats and i'm OK with that, but this is ridiculous, The site owners need to realise that real poker players can see the 'lottery win' style odds that they give to some players, obviously the players they think will deposit again. It should be a crime, it probably is.
I've seen miraculous river cards in live games and in private games. But they're rare and it's fun and interesting when it happens, because it's a freak occurrence.
For any poker players interested this was my 3rd 'high percentage in my favour' call in 20 mins I had AhJh Flop *AsQh4h* Turn 9d, River 9s. My opponent had 2s9c. We went all in after the flop btw
Even at the turn i put myself at 1-9 to win that hand
There is no way this site plays honest poker.

Reply

Grosvenor Casino five ways.
Birthday visit and will definitely be the last
What a vile place,hardly any decent slot machines to play, and the ones we did play were terrible and not even fair our biggest win was £10.
They had the cheek to reserve a slot machine for 2 hours even when no one was playing them.
Oh and then the roulette wheel was biggest fix all night horrible cocky atendent at the wheel.
Place is just 1 big fix with horrible disgusting flat beer on draft.
(cools light)
Worst experience of a night out, if you want to lose shed loads of money and not even get a decent win, than this place will drain a month's salery in 5mins.
Our membership cards have now been cut up and destroyed.
Last time we ever come to this stinking hell hole ever again.
The biggest money grabbers on the planet.
Certainly ruined my birthday night out.
Hope the place shuts down.

Reply

Fantastic service with elly. Food was delightful. Cant wait for my next trip

Reply

Opened an account over the weekend to bet on sports.

Today sports section have problems and the customer service have no idea what is wrong.

They inform me run by third party might/might not be working later, try later.

This is the contact for the customer service section of the sports section.

I will remove my funds and stay with sportsbooks that want to allow their customers to place wagers and are able to give some information about their site.

Avoid unless you only want to play the casino as you can guess that had no problems.

Reply

Fast deposits and withdrawals, half decent odds. Stake restrict way too much and ban from promotions if you win very quickly though, their new website is slower than the original was, and the site also logs you out way too quickly

Reply

Biggest crooks in the world of online gambling.
No cash out on football bets, only if its placed in running.
Glad to shut it down.
Oh and the online gaming machines are waste of space aswell.

Reply

Pretty Crappy/

If you open an account with a bonus or with your first deposit, the game compliments you only slightly. Just to keep you entertained. Depositied after that and lost £60.00. With no wins.

Fixed games, the company must be doing bad. Dont be fooled by there bonus sign up its fake. I got bonus round on my first spin and for £0.60 from it. It would of got me excited but its all gameplan.

Dont use.

Reply

jokers shut down my account and wont return the £20 balance of mine they still have on there even though it wasn't any winnings and I had already lost. Must be desperate for the money if they keep people's balances.

Reply

Join and left same day due to needing a pin very difficult sometimes casino members and online mix up maybe. I kinda like the site it was good.

Customer service extremely good

Even though difficulties happen and i decided tonclose account the balance and pending was sent to my bank account with fuss and very well communicated by Customer service

Once i recieve my last pending i think i will try to join them again. Made it very hassle free i think its because of this i will join back

Reply

Excellent support.I had a few free promos here. One didn't work, so I queried it. Support not only read my problem, but fixed it with a better bonus. The best support I've had at an online casino. Genuine people, genuine site. I won a few hundred with my joining bonus too, so payouts are fair also. Great site.

Reply

With so much to choose out there you really don't have to do business with this company, no bonus no rewards nothing at all and if you win and want to withdraw is all complications avoid if you can.

Reply

Never give bonuses. When asked about loyalty program, told they don't give bonuses or free spins despite there being a section on promotion page ragrding random cash bonuses. Games just take take take and you'd be lucky to get the cost of a spin back in every 20 spins you do. Load of rubbish and very unhelpful chat support. Would not recommend.

Reply

Wanted to leave a review for this site and the chat service as well as the Promotions. Matthew B was my chat representative and although he made it seem that he took the time to review my account he clearly didnt and fobbed me off. I would not reccomed you use he site as the games are very strange and the promotions even worse

anyay they wont contact me personally about the issue so just take my advice

Reply

Baccarat Shuffle procedures in Georgia which is a generic feed are disgusting, cards horrendously clumped. Unpredictable Streaks of 12~15 literally occur everyday, whereas in the real world, you might see such events once every 6 months. Shoes producing 3 streaks of 8, along with streaks of 7's and 6's. Or 10~14 chops, shoes consistently mainly of 2's, shoes composition utterly bizarre. Nothing like what you'd expect in a real casino. Lazy Shuffles consist of single riffle, then cards are split 1 deck at the time back into each other. You end up seeing the same card sequences continually. Unfortunately it's all about speed instead of decent procedure. Don't blame shufflers, they are doing what they are told to do, it is up those taking the feed to get them to do something, so the Baccarat shoes resemble those of a real world casino.

Reply

most of the staff are friendly but or two are very blunt. Also the fact that , at genting casino, im not only getting reward points but free drinks and food too.

Reply

Total Con……The games on the website are a total CON. Winning doesn't exist with their games. The games are totally fixed. DO NOT USE THESE IF YOU LIKE ONLINE SLOTS OR BLACKJACK…….

Reply

I Love it. Really good app

Reply

you are the best

Reply

Great games fast withdrawals excellent all round

Reply

My best casino I love it but now and to match time I’m piling on line because no time but still in my hart

Reply

If you like to play online this is definitely the best casino to choose out of the other sites I have used in the past this is the only one I’m always coming back to. Exciting amount of games to choose from and you hardly ever leave a loser !

Reply

Love it, very generous with bonus's.

Reply

Ashjf fjfid ridif

Reply

My first visit since the refurb. What a difference! Place felt really open with a good balance of tables, slots and touch bets. Really impressed! Friendly staff too

Reply

Freezing cold venue. Burnt food. No atmosphere. All in the poker room. Complained about burnt food when it was brought to me so the waitress took it away as I said I couldn't eat it. Didn't even get an apology. I was hungry so ordered chips and when they came they were barely warm. Had to eat them as I was too hungry by then and wasn't going to risk ordering anything else.

Reply

Seriously thinking of closing my account because I never get a win. I understand that you can't win all the time,but I haven't won a pound for months

Reply

Customer service not good I’ve withdrawn my funds

Reply

Great service either on line or at the casino

Reply

Grosvenor has a superb website which users would find easy to use especially as it loads quickly so there’s no doubt that mobile users would enjoy it. They offer competitive odds, a simple-looking in-play betting interface that loads really fast, and a customer service that runs 24 hours a day – offers live chat and telephone contact. They offer good promotions as well.

Reply

only problem I had with them sometimes is they delay in withdrawals at times …

Reply

i would recommend my friends to start using it…. Grosvenor is secure site.

Reply