Grosvenor Sports PLAYER REVIEWS(1297)
SJ
05 April 2023
Comment from uk.trustpilot.com
Massive scam, clearly jockeys been told when to win and lose.Have photographic evidence.All wins are based on a fixed basis, as in all bets are registered then they find best outcome for bookies.Corruption is rife in all aspects of horse racing.
mazhar ali
04 April 2023
Comment from uk.trustpilot.com
I just love grosvenor casinos. I made a terrible mistake of using a fake ID when I was barred. I was allowed after that on my real name and I told the casino truth and a very nice manager allowed me on my real name. After long time a new manager came and banned me from all grosvenors casinos. I do not like going to other casinos to play poker but just grosvenor I love grosvenor and I will forever even if they never allow me in life.
Tom
04 April 2023
Comment from uk.trustpilot.com
Great selection of games. Great customer service, sorted a bonus issue out for me quickly and hassle free. Highly recommend :)
Ian McLellan
04 April 2023
Comment from uk.trustpilot.com
Spotted an offer on their site. Played some spins and wagered around 200 quid. Got my free spins and won a bit extra from that only to find out that this needs to be wagered another 10x. No problem with casino t&cs but it was no where clear when it was encouraging me to spend that money. If you're more transparent with your customers - they will play with you more often. Would be astonished if the GC don't catch up with you at some stage. Also very interesting and notable that the only 5 star review you've had over the last few days is some guy who you let in after producing fake ID! Well done.
Mark
03 April 2023
Comment from uk.trustpilot.com
The worst customer experience ever avoid at all costs there are far better companies out there
Norris Fung
03 April 2023
Comment from uk.trustpilot.com
absolutely disgraceful. Won 50 pounds in blackjack from the online casino but was unable to withdraw it. Then decided to contact live support on chat and decided to wipe out all my winnings. They should not be opening online casinos if they are not even able to pay 50 pounds!
Williams
02 April 2023
Comment from uk.trustpilot.com
Walsall Grosvenor Casino is absolutely disgraceful. I have witnessed staff sniggering amongst each other after purposely ensuring that customers lose on the roulette table. I have witnessed this on two separate occasions. Which I find very unprofessional from a member of staff. They need need to work on their body language skills to ensure that customers do not pick up on their unprofessional behaviour while playing at those tables. I used to find this casino a pleasant experience over the years. It’s got much much worse ( staff wise ).
Neil McMaster
01 April 2023
Comment from uk.trustpilot.com
The worst slots ever £450 not one bonus about 3 time this is happened now will take my money elsewhere
Stefan Jones
31 March 2023
Comment from uk.trustpilot.com
Grosvenor Casino's used to be a good casino, this was the case a couple of years ago. But that's not the case anymore, in fact, I would strongly advise anyone who considers taking part in their promos to be careful. Grosvenor Casino's not exactly transparent with the promo's terms and conditions, and there will be a lot of dishonesty and deception involved with their promos. Just recently they sent me an email for a casino deposit offer, a deposit £50, and get a £25 bonus. On the terms and conditions, it states that all live table games, including live blackjack, contribute 100% to wagering the bonus. While wagering my cash I noticed that the progress bar was only going up by a little, I spoke to customer service who said wagering on live table games only contributes to 10% wagering. So either the customer service agent is lying, or the promotions team is lying. As bright as day, the terms mentioned all live table games contribute 100% towards wagering. It seems that Grosvenor casinos are deliberately making their promos and terms confusing and misleading, so you give up and do not bother following up. This is the last time I'll be taking part in any promotions or using Grosvenor casinos. They have lost all credibility with their shady practices.
Banana Man
28 March 2023
Comment from uk.trustpilot.com
Lizzy the chat champion is awesome wish she would have been able to receive a review from me but it didn't offer one after talking to her last night when chat ended can some please tell her for me i was the last person she spoke to last night ?
Valued Customer
27 March 2023
Comment from uk.trustpilot.com
Grosvenorcasinos is outstanding, great company, deserves every penny, It is the secret oasis that you only heard of if you have a great reference. I am a loyal customer to this company . And I will be spreading the word to my friends and loved one . If you want extraordinary people great venues, rewarding events. Great customer service and a company whom looks after thier clients GROSVENOR is the one . The game is the same everywhere, but Grosvenor have what it takes to make it fun responsible and rewarding. Highly recommend . MOURAD
Gary White
25 March 2023
Comment from uk.trustpilot.com
Avoid and don't play on this website. Besides increasing the wagering requirements, this dump also has issues with its website's functionality. The slots are lagging and the payout is small (you need to make a lot of spins to win a decent amount) and on top of that you won't see your money on a bank account even after an hour of requesting a withdrawal. Instead your gaming account will be blocked. It's clear that the Rank company is dying and their situation is only getting worse.
dgwilym
25 March 2023
Comment from uk.trustpilot.com
The best one to one customer care of all of the many many casino platforms I have used.
SJ
24 March 2023
Comment from uk.trustpilot.com
Won £25 bonus unable to withdraw it.Have to use it on fixed slots.Avoid this rubbish company absolute scam
Russco
24 March 2023
Comment from uk.trustpilot.com
As a new member I deposited £20 to get a £30 bonus, which really you could only end up using on slots or casino....worst thing is to get anything back at all you need to to wager 30 times the deposit and so called bonus, yeh £1500.So as you can tell I never got anywhere near that and as a betting man I'm predicting that a good 90% or more of newcomers don't also.Other problems with app and site also that it crashes/freezes all the time. My fault maybe in the end for not reading the small print ,(T&C's). Even still £1500??
Christine Caselton
22 March 2023
Comment from uk.trustpilot.com
My sister and I were so well treated today by the manager Darren and the waiting staff Nikki at Leicester Square in London We were made so welcome on this trip by DarrenNikki gave a a wonderful service with care, attention, smile and kindness It was a long time since we visited Grosvenor as it does not reward us with player points for playing Today, even though we don’t receive any rewards points, Darren had given us a free meal Nikki gave us a very good serviceThank you to both for making our visit so memorable even though we lost Well done
who's who
21 March 2023
Comment from uk.trustpilot.com
Grosvenor Casinos always treat like a KING…
SJ
21 March 2023
Comment from uk.trustpilot.com
Just bet on clonmol 5.25 horse 4 which won, but didn't receive my winnings.It's about time a company that scams customers they should be immediately shut down and all staff arrested for fraud.Please avoid at all costs don't pay out
Valued Customer
20 March 2023
Comment from uk.trustpilot.com
The best our there , technology of gaming is same everywhere, but rank group and specifically Grosvenor is the leader, outstanding management team , Freddie ,Gemma, Elizabeth, Nick Alissa ... the list is very long of the elite of stars and champions. My inner circle friends and associates all I refereed them to join me at Grosvenor and they thank me for this recommendation. This my second feedback . I am fully satisfied with the rewards the company give back to thier clients . It is the best and I have tried many before but Grosvenor is tip top . I swear on my head that it is worth every penny , It is transparent and customer-centric and charitable to our community. A lot project they donate to . My friends comes from all over the Middle East to Grosvenor venues and I feel proud that they leave with a great impression. It is really underrated . Because people expect wining all time. Most reviews are based on frustration of losing which part of the game . So if you want a really honest and great customer service casino. There you go Grosvenor is the one . G+ and Blackcard team are outstanding assets to this organisation, Freddie comes in top list . Thanks Grosvenor. MOURAD
Huseyin Ulas Atay
20 March 2023
Comment from uk.trustpilot.com
VERIFICATION IS AWFUL AND RACIST(NICOLE IS PURE RACIST AGENT THERE)I joined this site while ago and in February i gambled few times and i won mainly.But my daily deposit limit was £500 and i won around £7500 in few days but each time i won my daily limit increased and allowed me to deposit thousands a day.I lost all winnigs plus £3500 my own money which is nothing,i am pissed of treatment.I called and they said is loss limit if i win it increase but LOSS AND DEPOSIT limits are 2 different things.Anyway i really didnt mind and they invite me to Blackcard of the company(VIP i guess)they asked my income details i did provide everything and my business is abroad.But this RACIST NICOLE blocked my deposit and nont answering over a month at all.My winning is gone plus £3500 my own money by their weird system IBAS says provide details which i will and also GAMBLING COMMISSION i will get in touch.I dont care about money i care about their RACIST treatment.Chris is very helpful and nice person only positive person over there.Also their withdrawal is very fast i have to admit.
Evgeniya Kardasheva
20 March 2023
Comment from uk.trustpilot.com
There should be 0 star rating especialy for this scam...
Richard Aitken
18 March 2023
Comment from uk.trustpilot.com
Been with Grosvenor Sports for a year now, good sportsbook, great odds and promotions compared to many other bookmakers, never had any problems on the site until yesterday, placed one of their regular boosted odds came up the wrong bet,(twice) contacted live help and after explaining what had happened they investigated, took a few hours to check, expected that while the tech people checked the system. Result £40 back into my account, extremely pleased, specially since the horse lost, Thanks to Amanda and her team for being 100% efficient at their job .
John
18 March 2023
Comment from uk.trustpilot.com
AVOID slots....played King kong cash, 300 spins and not a single bonus round, clearly just take us for mugs, slots etc are meant to be fun with a hint a winning, but wouid get more fun throwing money down the toilet. Grosvener, please don't reply with the "it's all generated randomly" 300 spins and not a single bonus round, give me a break
Andrew Brew
16 March 2023
Comment from uk.trustpilot.com
I never review, but this can be an exception. I've been casually putting in £30 at the start of every work week. I'm happy to lose that money as expected, but I have to say their online slots are the WORST I've ever used. They will suck your money up in seconds and you won't even get close to a bonus or a pay out. Most of the slots on the site look really outdated to. I will be closing my account
Mark p Rigby
16 March 2023
Comment from uk.trustpilot.com
AwfulThey refunded me £4259 for letting me over deposit when I had 1K limit Refund sent to my bank who declined it and now they can't find the payment They don't sort and just awful
Kieran Davies
16 March 2023
Comment from uk.trustpilot.com
Please do not use at all costs! There online blackjack is a fraud! You win couple hands then that’s it they win 10 on bounce 4 against a 20 they get 20/21 please avoid complete scam!! They need to be investigated
Neil T
13 March 2023
Comment from uk.trustpilot.com
Review is for online play (desktop application) only. The app is poor and crashes often - much worse than other equivalent desktop apps I've used. The "£30 joining bonus", advertised as "Deposit £20, get £50 to play with", is a total scam - you need to spend £250 of real money (5 x (deposit + bonus value)) before it is usable. Avoid - there are so many better poker apps available with much better customer service too.
Shame
11 March 2023
Comment from uk.trustpilot.com
I would like to answer to your last answer which is as always lie...None of your slots are paying 85%None of themThats why u have 1 star in average.Thats not a coincidence.Every time any player hit any bonus that bonus doesn't pay or your system will crash.As I said you should be investigated by gambling commission but you bribe them good so that will never happen..And please don't even try to say something about your random generator where you are known by players as the WORST casino of all casino in terms of payout.You are nothing else just Disgussting Thieves.I understand players sometikes loose and sometimes winsBut on your site nobody wins..All you do is collecting money.Its shame and joke at same time
SJ
09 March 2023
Comment from uk.trustpilot.com
Deposited £10 never received in my account, took it out of my bank account.Customer services are abysmal complete crappie service
Paula Jones
09 March 2023
Comment from uk.trustpilot.com
This site could give its customers £1000 per day to play with and not one of them would still win a fiver. The sites games are the worst ive come across, you have to spend £40 to win 50p. Steer well clear
Tom
09 March 2023
Comment from uk.trustpilot.com
IGNORE THAT SITE!!! They don’t tell you in advance about maintenance, that crap app just logged me out in the middle of a poker tournament. Support don’t care what you say, they just tell you to get in touch later. Betting is the same crap, my bets section says I have no current bet, of course I have you bunch of carrots. That is why I can’t cash out my bet.Ridiculous, just don’t register as they ruin everything.
Rashid Hussain
08 March 2023
Comment from uk.trustpilot.com
I have to redress the balance here,granted you win some you lose some,however the payment system is excellent,winnings paid into my account within 30 minutes.Only reason I've given 4 stars and not 5 is because games and the web site do crash quite often.
customer
07 March 2023
Comment from uk.trustpilot.com
There's something wrong with online play no features just keeps taking and taking your money what a absolute joke of online play.
Connor James
07 March 2023
Comment from uk.trustpilot.com
Seriously just don’t even bother downloading and giving them your money. Payouts are disgusting, features pay absolutely nothing, crashes constantly, game selection is dreadful. Played lots of casino apps and this was without a doubt the worst on every single level.
Shame
06 March 2023
Comment from uk.trustpilot.com
Grosvenor casino its the only casino from all online casino when if you win a bonus game on any slots game you will win practically nothing.Its happening nowhere else but in this online casino you can, get like 50 bonuses per year.. And none of them will pay..Its not unusual to get 0.20pence for bonuses when you play 1pound spins.This is happening like 90% of time.If you want to play some online casino games Please choose some other casinos all of them paying more then this one.This is without the doubt the biggest rip off!!!
dean
05 March 2023
Comment from uk.trustpilot.com
Leicester grosvenor worst casino in the world avoid with your life.been going for a while about a year and never won. the slots just keep taking. yesterday spent 300 and never gave me anything not even a bonus. time before that was the same and time before that the same too. The service is the worst nobody at the bar serving and I was their hour and a half. The place needs shuting Down for good. F scummy tw$ts
Holly Oldfield
05 March 2023
Comment from uk.trustpilot.com
Spent a lot of money to try and get a drink before we leave yet we were stood at the bar for over 20 minutes being one of the first to arrive apart from a couple sat there already with drinks. The 2 bar staff behind the bar completely ignoring us and serving 4/5 people who came after us, then when asked about being served they was extremely rude! The woman with a shaved head was the rudest saying the bar is busy yet wasn’t at all busy from when we approached the bar, there was one other person before us. Seems as if she only likes to serve if your stood right in front of her. She managed to serve other people their drinks perfectly fine apart from us. We did not even get chance to order our drinks as she just went ahead and took everyone else’s order who arrived after us. The glass cleaner with dark hair stood there laughing saying that she wasn’t serving and it wasn’t her problem. Feel utterly disrespected by this experience from a casino. The Staff on reception extremely helpful and very polite. Dealers on the table extremely polite also. Bar staff on the other hand need to be re considered. All in all would have been a lovely experience win or loose and a great review left it wasn’t for the rude staff working on the upstairs bar.
Suzie Chambers
03 March 2023
Comment from uk.trustpilot.com
This company is so wrong let me tell ya I play 9 pots of gold probably put about 400 on now not got a dam thing I have played on loads of other sites 9pots that have been brilliant then all of a sudden the game crashed first kept spinning then crashed oh really I have never ever had that problem with any other site something really don't add up on here I really would go to another site I am absolutely gobsmacked
Andre Warren
03 March 2023
Comment from uk.trustpilot.com
Joined a couple of weeks ago and placed a handful of bets, now find I'm restricted to just a couple of pounds maximum.
Gareth mcgee
03 March 2023
Comment from uk.trustpilot.com
Absolutely brillant the first £2,000 its give and take 50/40 - 40/50 after that it went down hill. From there i have put further £840 in and thats when it stopped with the fair play. Random amounts deposited here and there, sometimes many on same day and its on the grab with no fair play. Thats the reason for my 2 stars. No longer will i be playing
Laura
01 March 2023
Comment from uk.trustpilot.com
I can’t complain about this casino and have been playing a while. Some days you win, which I have numerous times, and others you don’t but that’s part of it! My game crashes very rarely but if it does it goes back to where it was when I reload. Withdrawals are in your account within 10 mins. I recommend this site.
Abz
01 March 2023
Comment from uk.trustpilot.com
BE AWARE!!! SCAM CASINO.. 500 QUID IN 1 GO , NEVER EVEN GOT ME ABOVE MY INITIAL 500 EVEN THOUGH I GIT BONUSES OVER 12 TIMES.. SCAM SCAM SCAM.. BE WARNED, YOU WILL NOT HAVE A CHANCE.. GO ELSEWHERE.
Mac
01 March 2023
Comment from uk.trustpilot.com
I did one of their free games and was given a £2 bonus. Most reputable sites allow you to use the bonus funds first when you win them on a game like this (even if wagering is required to release the bonus funds). For example, Ladbrokes, Coral, Sky, etc. Not Grosvenor. To get the £2 bonus, you had to wager £60! When I opened the slot, it stated bonus funds were being used in the game but it doesn't make clear (nor in the brief terms on the bonus screen) that cash is used first. Luckily it only cost me £2 as I checked my funds and realised it was taking cash first, but it's really bad practice and sneaky. These type of bonus terms encourage problem gambling - campaigners have noted this. My advice is stick with reputable sites which allow you to use the bonus funds first. I won't be using Grosvenor casino or their games again.
Colin Wells
28 February 2023
Comment from uk.trustpilot.com
Have used this site for a number of years, and have deposited over £120,000 and have had some good wins, biggest being over £9,000 which I withdrew with no problems was in my account by the next morning, Now they are setting deposit limits so low, so that on the volatile games you run out of money before you can get a bonus in and everything is lost. They want so much information on where your income comes from , how much your savings are etc. next they will be asking when you last went to the loo. Shame good website (apart from crashing which it has lots recently) We had good fun on this site, pity they have spoilt it as I now have to look for another one. Colin
Dean Harris
28 February 2023
Comment from uk.trustpilot.com
Just a complete RIP OFF, that's all there is to it, takes a long time to get any bonus and when they do give a bonus the pay outs are just so poor, I won 10 free spins after playing over 100 spins, my return was 0.30p, that is just disgusting.
Charlene Taaffe
27 February 2023
Comment from uk.trustpilot.com
Hi grosvenor casino I’m still awaiting any response from you ..
Valued Customer
27 February 2023
Comment from uk.trustpilot.com
Honestly, is the best out there. Great administration, outstanding customer service, honest event winning Draw . Being a customer for years they are trustworthy and it is more them a casino . It is a lifestyle . I am a G+ player and I have been offered black card membership . I have recommended the company for my best friends we have a community. Grosvenor Plus Team is hard working elite customer centric. Games are fun everywhere. What is special about Grosvenor is the management team and customer service and report they created with us . I have no conflict of interest with Grosvenor. It is just sad that I saw bad ranking for such an amazing company only because we can loss money and it is not fair to blame a great organisation which have charitable responsibility in society and enjoyable products and blame them for lost or the risk associated with industry. we must understand that we value the company and services not luck and risk which comes hand to hand with this industry, Grosvenor is the best out there . Mourad BPS: I have other reviews to check .
Suzie Chambers
27 February 2023
Comment from uk.trustpilot.com
Terrible terrible site I can't even be botherd to write on here to be honest all I can say is once you deposit you will be for ever depositing depositing depositing I will stick with the trusted site I no that's for definite
James
26 February 2023
Comment from uk.trustpilot.com
I agree with all the bad comments on here, no bonuses, wins are pennies n iv spent a few hundred in 2 sitting. Im really shocked with Grosvenor, these are meant to be reputable. Closed my account dwn, I would advise u to do the same. Casinos are just doin wat they want now, their governing bodies seem pointless. Has anyone complained yet?
Eddie T J Naylor
05 April 2023
Comment from uk.trustpilot.com
site is actually ok for slots quick withdrawl for my payment method but the promos are a mess in todays climate the ammount you have to stake to get them is unreal in some cases for examplePlay £500 across one or multiple Live Casino games to qualify.Get a £10 Bonusnow paddy power gives you a 5 pound bonus for playing 100 a week with paddy rewards and i think that is bad so you could imagine what i think of your 500 for 10.
site is actually ok for slots quick withdrawl for my payment method but the promos are a mess in todays climate the ammount you have to stake to get them is unreal in some cases for examplePlay £500 across one or multiple Live Casino games to qualify.Get a £10 Bonusnow paddy power gives you a 5 pound bonus for playing 100 a week with paddy rewards and i think that is bad so you could imagine what i think of your 500 for 10.