Guts Casino PLAYER REVIEWS(26)
Pultti Bois
23 June 2024
Comment from uk.trustpilot.com
Scam. I took a part to promotion. Opted in like required, made qualifying bet but they doesn´t want to give the free bet they promised. Customer service told that i haven´t opted in. Which is a big lie because in promotion page read that i have opted in. Sent screenshot from that and they still deny to give that free bet. Simply can´t trust to them or their promotions. Don´t waste your money in Guts.
Jerome Warren
10 June 2024
Comment from uk.trustpilot.com
This company accessed my bank account without authorisation
Tracy Berry
01 January 2024
Comment from uk.trustpilot.com
I used to love this casino because of the super fast payouts.... Now I rarely win also used a prepaid credit card to deposit $25 now everytime I withdrawl it makes me withdrawl $25 to this prepaid card that can not be loaded. And then they cancel the $25 withdrawl to that card and deposit back to my account. Everytime I withdrawl..... Also spend over $100 trying to get the game of guts spinsma 50 free spins on Xmas sugar rush. Finally got it first 50 free spins won $5 next day I have 30 free spins on legacy of dead, support says there having an issue with spinsma.. so 30 free spins on the worst game ever. Eon $1.15 $6.15 total and it cost me over $100. I was a dedicated player until this was my icing . I will NEVER deposit another penny.
CHT
31 October 2023
Comment from uk.trustpilot.com
You rarely win anything. Slots are staged. Go somewhere else to prove your luck.
Tracy Berry
04 October 2023
Comment from uk.trustpilot.com
There rewards system is pointless, you have to deposit alot to even fill the game of guts bar up to be lucky if you get 3 free spins on a game that never pays out. Very rarely do you win. The only thing they have going is fast payouts if you happen to win. Casino Rewards gives a bonus every deposit, with no playthrough.
Lovan Davies
15 May 2023
Comment from uk.trustpilot.com
Used to be reasonable fear casino as far as online casinos go but overtime winz got less and less. Chat staff have you waiting for nothing. Fast payouts but thats if you actually win
D D
22 April 2023
Comment from uk.trustpilot.com
Poor casino no better than the cacao ones doing the rounds. Mean features and paltry wins after your third deposit. Overall user rating speaks for itself
chris h
08 March 2023
Comment from uk.trustpilot.com
worst customer support, in online casinos , I been fully verified for 5 years , but I try to withdrawal and they want documents to prove my old bank account is really closed. They must think I'm lying or they know.people.will lose their winnings if the money stays in the casino , Guts has a stink mobile and live casino and hasn't got the good game providers , Better to go to Bitstarz , Oshi or One Casino
Etan Drake
09 February 2023
Comment from uk.trustpilot.com
Probably the worst poker software ive seen in my life ... with a not so random card generator that give constantly big hand to both player head up to induce action with plenty of 1 and 2 outter on the river ... there worst than poker stars trust me stay away from that scam poker site! at all cost!
Tim Bah
13 February 2022
Comment from uk.trustpilot.com
Actually enjoyed this casino until I ran into problems with the bonus system so after 5 deposits and 1 withdrawal in a week this casino would rather close my account than actually help. I would not recommend this casino at all. Dodgy asf.
Malcolm Bradley De Sousa
26 May 2021
Comment from uk.trustpilot.com
I have tried withdrawing my funds 4 times using sort codes, account numbers, ibans, swift’s, 2 different bank accounts. You name it I’ve tried it! Each time the funds have returned back into my gaming account, all 4 times no one informed me it had been returned I logged into my account to find out for myself. I’ve given various documents, which didn’t get verified within the 24 hours they say it will take. They make you wait 5 days to see if the funds reaches your bank account, even though the funds are already back with them. I would avoid them!
Jason Robb
28 November 2020
Comment from uk.trustpilot.com
If you like to see your money just wash away as quickly as you deposit well guys this is the casino for you!! Utter joke to call them a casino deposit after deposit no win after no win, not even a sniff of money back i got majorly conned so please TAKE THIS AS A WARNING AND BLOCK YOUR ACCOUNT ASAP
Kyle Pratts
24 November 2020
Comment from uk.trustpilot.com
Its a complete joke of a bookie. Your first deposited money will be put together with your welcome bonus balance and if you do not manage to wager (deposit money+bonus money) to around £500 you will never see your deposited money again. To make this worse it will then eating up any other money you will have in the sports section if you casino balance reaches balance 0.
Cosmin Teodor
24 August 2020
Comment from uk.trustpilot.com
They will do everything in their power to not pay you out your winnings, I have been using online sites for over a decade, and guts is the one place where every withdrawal is almost impossible to make, no matter how much you deposit, when you want it back you will face every single argument and issue under the Christmas 🎄.I have made a withdrawal to my bank that they canceled sayng It can only be withdrawn by card, then when I do the card they said that I can only withdraw to my bank acct?The customer service reps, lie and use advanced delay tactics. No phone lines.Callbacks are not working.I strongly suggest anyone having issues with them to email the UK gambling comision and file a formal complaint against them.They should not be operating in the UK with a license.I will update on my status.
customer
08 August 2020
Comment from uk.trustpilot.com
DO NOT USE. Offer welcome bonus then don’t pay it using excuse of not available for uk. Rip off. Balance withdrawn and account closed. Worst one yet. Also reported to IBAS and gaming commission.
Rois
08 August 2020
Comment from uk.trustpilot.com
Signed up to this website,my verification was easily sorted and had no issues regarding refunds/withdrawals, but they literally Rob people in their slot machines. I have never won a jackpot or bonus ever after spending hundred's of euros, there's no customer loyalty as regards free spins,bonus credit etc. Worse website ever as they clearly just Rob people if their money, you would have more luck on a scratch card, avoid at all costs!!!
Annie
12 June 2020
Comment from uk.trustpilot.com
BEWARE KEEP AWAY FROM GUTS i only won £250 and they closed my account saying it was a business decision. When i asked for a withdrawal they want me to send them a selfie but it doesn’t state this in their verification t&c. I have no problem sending them my driving license, utility bill and proof of payment method but no way will i demean myself to holding up a piece of paper with the date on it when i did not sign up for those terms. I stay away from casinos who ask for selfies as they are usually the ones who are reluctant to pay out winnings. They have even stolen my initial £100 deposit. BEWARE and keep away if your thinking of signing up as you will regret it.
John Luck
01 June 2020
Comment from uk.trustpilot.com
Faster card visa payment ever. Few times been under 12 hours. Process extremly quick. Verification done in like a hour or two. Customer service brillant.Games and roulette brillant. Increase my limit here will be using this site forever.
customer
22 December 2019
Comment from uk.trustpilot.com
Software bugs. Cashout auto cashes without warning of refreshed balance. Got ripped off first time and refunded. Issue still there today!Secondly, they block your account randomly. You cannot access your live bets for cash out and approval takes 48 hours minimum to verify accountIve verified 3 times!!Stay clear!!! Warning do not use site!!
Ivan
11 October 2019
Comment from uk.trustpilot.com
Okay site, okay software. Sometimes the table has already started but mine is still loading. Lose 1 1.5 BB before getting seated and loaded in.Withdrawals compared to other sites take too long imo (already verified) to a ewallet(much better?).To be verified it mmmmalso took them some time (1weekish).This site needs to step up to the industry standard in regards to a few things but 3 stars for the action available. Still have yet to receive a withdrawal or any confirmation. I'd recommend a few other sites before this one after my initial times playing here.
Joris Knol
28 September 2019
Comment from uk.trustpilot.com
Ik snap al die negatieve reacties niet zo goed. Ik ben alweer een tijdje lid van Guts en alles was snel geregeld wat betreft verificatie.Als ik een withdrawal aanvraag dan staat het soms al binnen 45 minuten op mijn prepaid creditcard bijgeschreven. Na Unibet is Guts mijn favoriete online casino.______I don't understand all those negative reactions. I have been a member of Guts for a while now and everything was quickly arranged for verification.When I request a withdrawal, it is sometimes credited to my prepaid credit card within 45 minutes.After Unibet, Guts is my favorite online casino.
Paul Doran
02 August 2019
Comment from uk.trustpilot.com
I received a message mid game along the lines that they are obliged to tell me that they know I've won money from another website, which shouldn't be a problem (I thought) but the so called bad luck I was getting, led me believe the website was even more fixed...so I won on another site, I don't deserve to win anything on this one??? AVOID
Kev Walsh
11 March 2019
Comment from uk.trustpilot.com
worst site ever,,,dont make a deposit ,,most countries banned from sportsbook, but ur only told that after deposit !!!..load of rubbish,,and there poker is a joke,,worst interface ever,,,and wats with the fish crap all over the place
Ryan Haley
22 February 2019
Comment from uk.trustpilot.com
False advertising welcome bonus was apparently expired on 29.1.2019 but was on the sign up page and after making my account, deposited £20 to receive no bonus, and after reading these reviews be lucky to get my money back without messing around sending ID etc to get back what I worked hard for. Absolute joke of a Business
V Vi
02 November 2017
Comment from uk.trustpilot.com
My username is vincenza55 I done few deposit even with balance of £100 slots doesn't pay ,I got session where slot don't play one single spin.More than 100 rounds no bonus slot at all.I would no recommend this site.I recommend William hill games instead win £7000 there with £100 deposit.
Pultti Bois
22 September 2024
Comment from uk.trustpilot.com
They try to scam with free bet offers. Told that i didn't opt in to campaign before i placed a bet. Which is not true and i have all the screenshots about this. They convert UTC right (3 hours behind EEST ) when i opted in but convert it the other way when checking when i placed my bet and try to act that UTC is 3 hours AHEAD of EEST. Which it is not. I placed a bet over 5 hours later than i opted in.Always problems with them, bad excuses (pure lies) about opting in/placing a bet and time zones. They simply don't know what they are doing or more likely think that customers are stupid, try to lie and hope people give up.You can't trust them at all. Avoid for all cost.
They try to scam with free bet offers. Told that i didn’t opt in to campaign before i placed a bet. Which is not true and i have all the screenshots about this. They convert UTC right (3 hours behind EEST ) when i opted in but convert it the other way when checking when i placed my bet and try to act that UTC is 3 hours AHEAD of EEST. Which it is not. I placed a bet over 5 hours later than i opted in.Always problems with them, bad excuses (pure lies) about opting in/placing a bet and time zones. They simply don’t know what they are doing or more likely think that customers are stupid, try to lie and hope people give up.You can’t trust them at all. Avoid for all cost.