Guts Sports PLAYER REVIEWS(130)
Jamie lee Whitehouse
31 October 2021
Comment from uk.trustpilot.com
Really poor pay outs compared to skybet won’t be using anymore it’s just a rip of but I suspect there are a very very few that get paid out.
Really poor pay outs compared to skybet won’t be using anymore it’s just a rip of but I suspect there are a very very few that get paid out.
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Becky
28 October 2021
Comment from uk.trustpilot.com
Horrendous company. Rob, steal and cheat their customers.Stole £200 off me claiming they forgot to turn a market in play and so voided bet. They have no contact telephone number, no email address but only a sh1tty Live Chat service staffed by foreigners who leave you waiting 30 minutes for a reply and don't understand English.Yes the company is that bad!Betfair and Paddy Power are run by the same people so stay clear of Paddy Power aswell.They are forced to advertise heavily on TV and Radio as no one has a good word to say about them, so they are looking to prey on the naive who have no idea how corrupt and unscrupulous they are.Do NOT join Betfair or Paddy Power as they will take your money and try to ruin your life. There is no proper regulation in the industry so they behave how they like, (see Football Index saga where over £100 million was stolen).
Horrendous company. Rob, steal and cheat their customers.Stole £200 off me claiming they forgot to turn a market in play and so voided bet. They have no contact telephone number, no email address but only a sh1tty Live Chat service staffed by foreigners who leave you waiting 30 minutes for a reply and don’t understand English.Yes the company is that bad!Betfair and Paddy Power are run by the same people so stay clear of Paddy Power aswell.They are forced to advertise heavily on TV and Radio as no one has a good word to say about them, so they are looking to prey on the naive who have no idea how corrupt and unscrupulous they are.Do NOT join Betfair or Paddy Power as they will take your money and try to ruin your life. There is no proper regulation in the industry so they behave how they like, (see Football Index saga where over £100 million was stolen).
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aaron bishop
27 October 2021
Comment from uk.trustpilot.com
What a great start with bonuses, then a week into the site I placed a bet and it deducted the balance said the bet was placed. I come back half hour later thinking I won and bang no trace of the bet and my stake given back. I contacted them and their response was, we are sorry have a good night and your stake was given back to you. Wow so generous and caring. Also Sportnation I hope you respond to this and I’ll throw the transcripts in for you too.
What a great start with bonuses, then a week into the site I placed a bet and it deducted the balance said the bet was placed. I come back half hour later thinking I won and bang no trace of the bet and my stake given back. I contacted them and their response was, we are sorry have a good night and your stake was given back to you. Wow so generous and caring. Also Sportnation I hope you respond to this and I’ll throw the transcripts in for you too.
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Col Stones
26 October 2021
Comment from uk.trustpilot.com
Good odds. Easy to use site.Could have more promotions.Reward points could be more generous.
Good odds. Easy to use site.Could have more promotions.Reward points could be more generous.
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Liam
26 October 2021
Comment from uk.trustpilot.com
AVOID! I've been betting with these a week, had a few winners, made a few withdrawals, account gets locked and asked to verify. I send my documents in as asked. All this time though my account is locked so I can't use it, over a day later nothing still. Asked to withdraw my funds as I had done nothing wrong, ghat request got ignored. I have money in my account but can't access it. I have some shocking reviews, the fact you have to buy or earn best price on horses is a joke. It was ok ish untill I started .among withdrawals, oh and I was told its with the safer gambling team aswell so if you like a bet on your day off do use these because if you place more than 1 bet it's makes you look like your not in control and they review your account to make sure you can afford it. I will be withdrawing funds and closing account as soon as I have access again, when ever that will be.
AVOID! I’ve been betting with these a week, had a few winners, made a few withdrawals, account gets locked and asked to verify. I send my documents in as asked. All this time though my account is locked so I can’t use it, over a day later nothing still. Asked to withdraw my funds as I had done nothing wrong, ghat request got ignored. I have money in my account but can’t access it. I have some shocking reviews, the fact you have to buy or earn best price on horses is a joke. It was ok ish untill I started .among withdrawals, oh and I was told its with the safer gambling team aswell so if you like a bet on your day off do use these because if you place more than 1 bet it’s makes you look like your not in control and they review your account to make sure you can afford it. I will be withdrawing funds and closing account as soon as I have access again, when ever that will be.
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Tyler
25 October 2021
Comment from uk.trustpilot.com
Used the app for a short while then changed over to sky bet mainly for the reason of fed up of waiting 2-3 days for withdrawals to go into my bank. Come back to place bets this weekend put money in my account and on my bets then was restricted from using my money in account and accessing my bets and now have trapped money in my account that I can’t access because it says I need 3 forms of id to verify my account which has already been done. Don’t use this app much better off using mainstream betting apps.
Used the app for a short while then changed over to sky bet mainly for the reason of fed up of waiting 2-3 days for withdrawals to go into my bank. Come back to place bets this weekend put money in my account and on my bets then was restricted from using my money in account and accessing my bets and now have trapped money in my account that I can’t access because it says I need 3 forms of id to verify my account which has already been done. Don’t use this app much better off using mainstream betting apps.
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Lewis phillips
25 October 2021
Comment from uk.trustpilot.com
Bonuses are goodPayment to bank is quick ish (few days could be speeded up)Odds can be better, the gap between for and against is to large. Eg 1/200 and 22/1 in the cricket is awful.That’s about itRegardsLewis
Bonuses are goodPayment to bank is quick ish (few days could be speeded up)Odds can be better, the gap between for and against is to large. Eg 1/200 and 22/1 in the cricket is awful.That’s about itRegardsLewis
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Andrew Jackson
25 October 2021
Comment from uk.trustpilot.com
Excellent service, good website
Excellent service, good website
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Richard Alec Gillett
25 October 2021
Comment from uk.trustpilot.com
The website is well designed and easy to navigate. Some of the offers can be a little too complicated. But overall a good company with some decent odds.
The website is well designed and easy to navigate. Some of the offers can be a little too complicated. But overall a good company with some decent odds.
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Ben Henry
25 October 2021
Comment from uk.trustpilot.com
When I first used this site I found it satisfactory but obviously far below the main sites like bet365. What I liked about it was it has a decent loyalty scheme where you earn points on every bet and these aquire over a short period of time to a decent free bet. However, this site dramatically changed when I started to do well and have a bit of luck. I managed to build my balance up to over 2500 with some very lucky football bets and after a lucky weekend I went to put on a Monday night accum only to find my max bet allowed was 1p, yes 1p. When I contacted them initially they said it was their traders and nothing to do with customer services and then after some gentle pushing they quoted some small print about basically they can do what they want. I asked for one reason why they were doing this and their response was that they were unlikely to revert any changes made. Bunch of amateurs and it was clear by my betting pattern that I simply got lucky and if they had have done the right thing they would been on the right side of me in a short space of time, STAY AWAY.
When I first used this site I found it satisfactory but obviously far below the main sites like bet365. What I liked about it was it has a decent loyalty scheme where you earn points on every bet and these aquire over a short period of time to a decent free bet. However, this site dramatically changed when I started to do well and have a bit of luck. I managed to build my balance up to over 2500 with some very lucky football bets and after a lucky weekend I went to put on a Monday night accum only to find my max bet allowed was 1p, yes 1p. When I contacted them initially they said it was their traders and nothing to do with customer services and then after some gentle pushing they quoted some small print about basically they can do what they want. I asked for one reason why they were doing this and their response was that they were unlikely to revert any changes made. Bunch of amateurs and it was clear by my betting pattern that I simply got lucky and if they had have done the right thing they would been on the right side of me in a short space of time, STAY AWAY.
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David
25 October 2021
Comment from uk.trustpilot.com
I think it’s a decent site but needs a good app
I think it’s a decent site but needs a good app
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Paul Randall
23 October 2021
Comment from uk.trustpilot.com
All you hear about is be gamble aware i tried to contact Ladbrokes support via chat because my spending was getting out of control i asked the support guy in my own words please shut my account permanently not to reopen that wasn't actioned i was then offered a £5 free bet i said no he then said £10 i said no please close and then was told before i action this i will speak to my manager he then said £50 free bet . if you asked a drug addict if he wanted drugs maybe once or twice they might say no but 3 times im absolutely disgusted as the very next day i spent close to £2000 in deposits and that should never have happened if my my request was taken care of . i get that companies don't like losing your business and want to keep you like cable tv sky virgin media or whoever but people don't commit suicide over losing a tv package they do over gambling.
All you hear about is be gamble aware i tried to contact Ladbrokes support via chat because my spending was getting out of control i asked the support guy in my own words please shut my account permanently not to reopen that wasn’t actioned i was then offered a £5 free bet i said no he then said £10 i said no please close and then was told before i action this i will speak to my manager he then said £50 free bet . if you asked a drug addict if he wanted drugs maybe once or twice they might say no but 3 times im absolutely disgusted as the very next day i spent close to £2000 in deposits and that should never have happened if my my request was taken care of . i get that companies don’t like losing your business and want to keep you like cable tv sky virgin media or whoever but people don’t commit suicide over losing a tv package they do over gambling.
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Philip Bruce
22 October 2021
Comment from uk.trustpilot.com
Without a doubt the worst tin pot excuse for a bookmakers I have ever seen, quite happy to take your money but when it comes to withdrawing it’s a completely different story, this isn’t to do with bonus’s this is a normal deposit then a win and they are making it impossible to withdraw. They’ve asked for so much documentation to withdraw a small amount of money (£200) and now that they’ve received that they’ve got another excuse not to pay me out because I can’t provide them with a picture of the debit card I used 6 months ago because silly me I lost it and forgot to take a picture of it. I doubt I will receive my money they obviously do this in the hope people give up which I’m sure I will but please please don’t use this company stick to the well known reputable sites. These are scammers and everything should be done to have their licence removed!
Without a doubt the worst tin pot excuse for a bookmakers I have ever seen, quite happy to take your money but when it comes to withdrawing it’s a completely different story, this isn’t to do with bonus’s this is a normal deposit then a win and they are making it impossible to withdraw. They’ve asked for so much documentation to withdraw a small amount of money (£200) and now that they’ve received that they’ve got another excuse not to pay me out because I can’t provide them with a picture of the debit card I used 6 months ago because silly me I lost it and forgot to take a picture of it. I doubt I will receive my money they obviously do this in the hope people give up which I’m sure I will but please please don’t use this company stick to the well known reputable sites. These are scammers and everything should be done to have their licence removed!
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Jos
21 October 2021
Comment from uk.trustpilot.com
At the moment you ask a withdrawal they come with stupid requirements and makes it very difficult for you to get your money back. That was a very BAD experience and I will NEVER play at Mr.Green again!
At the moment you ask a withdrawal they come with stupid requirements and makes it very difficult for you to get your money back. That was a very BAD experience and I will NEVER play at Mr.Green again!
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anton
19 October 2021
Comment from uk.trustpilot.com
the only good thing about ladbrokes is dont bet with them diabolicle odds, terrible troublesome staff avoid at all costs
the only good thing about ladbrokes is dont bet with them diabolicle odds, terrible troublesome staff avoid at all costs
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Alison
10 October 2021
Comment from uk.trustpilot.com
I see the rating has gone from poor to BAD! I rest my case. TERRIBLE!!!!
I see the rating has gone from poor to BAD! I rest my case. TERRIBLE!!!!
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julian ridsdill
05 October 2021
Comment from uk.trustpilot.com
They are scumbags. They froze my account from offers and would not give me the free spins. They are just like all the other bad loser bet sites. You think you are dealing with a reputable company but your NOT. Will never bet with them again. Sour losers who only want customers prepared to lose there shirt.
They are scumbags. They froze my account from offers and would not give me the free spins. They are just like all the other bad loser bet sites. You think you are dealing with a reputable company but your NOT. Will never bet with them again. Sour losers who only want customers prepared to lose there shirt.
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Rosemary Kelly
02 October 2021
Comment from uk.trustpilot.com
So poorly put lots money on site never get anytime back was good befor not anymore feeling angry bout this
So poorly put lots money on site never get anytime back was good befor not anymore feeling angry bout this
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Liam Barrett
01 October 2021
Comment from uk.trustpilot.com
The app gives you free spins that you can't ever use.
The app gives you free spins that you can’t ever use.
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Henry Nelson
26 September 2021
Comment from uk.trustpilot.com
I don’t like this channel they don’t never saw the New York Giants highlights or New York Giants anything like I literally seen one highlight today I’m pissed off
I don’t like this channel they don’t never saw the New York Giants highlights or New York Giants anything like I literally seen one highlight today I’m pissed off
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master
23 September 2021
Comment from uk.trustpilot.com
The staff clearly do not want to be there and for customers going into the shop and giving Ladbrokes business, I at least expect the staff to be friendly. Ladbrokes, you should send in mystery shoppers to test their service out and you will see my point.
The staff clearly do not want to be there and for customers going into the shop and giving Ladbrokes business, I at least expect the staff to be friendly. Ladbrokes, you should send in mystery shoppers to test their service out and you will see my point.
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Deuce Holedm
20 September 2021
Comment from uk.trustpilot.com
They froze my account, told me not to worry, went back after two years and said I never had an account and I did they would charge for not using the account
They froze my account, told me not to worry, went back after two years and said I never had an account and I did they would charge for not using the account
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Richjames
19 September 2021
Comment from uk.trustpilot.com
Absolutely shocking casino. I have been with them around a year. I made a withdrawal of £80 but then they required extra verification procedures. It’s just a sham of a company. Hopefully will get my withdrawal it’s not a lot of money but it’s the priceable they are happy to take my money and I will be closing my account for good. I now use Mr Q withdrawal is more or less instant and never an issue to withdraw up to 48 hours to withdraw to PayPal is a joke that’s not including if they ask for extra documents etc. AVOID AT ALL COSTS
Absolutely shocking casino. I have been with them around a year. I made a withdrawal of £80 but then they required extra verification procedures. It’s just a sham of a company. Hopefully will get my withdrawal it’s not a lot of money but it’s the priceable they are happy to take my money and I will be closing my account for good. I now use Mr Q withdrawal is more or less instant and never an issue to withdraw up to 48 hours to withdraw to PayPal is a joke that’s not including if they ask for extra documents etc. AVOID AT ALL COSTS
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ismet oztoprak
19 September 2021
Comment from uk.trustpilot.com
hello mr. green teamYou are not doing well, as can be seen from the customer reviews.
hello mr. green teamYou are not doing well, as can be seen from the customer reviews.
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Matt Womble
19 September 2021
Comment from uk.trustpilot.com
Not been on my account since may Logged on today 19-9 found 200 there got it up to £2000 didn’t deposit a penny for 5 months then RANDOMLY now they want enhanced verification of mh deposits lmaoThey had 5 months to do that didn’t care coz I lost .. not deposited won and now they want it .. WRONG , DODEY AND ONV A SCAM
Not been on my account since may Logged on today 19-9 found 200 there got it up to £2000 didn’t deposit a penny for 5 months then RANDOMLY now they want enhanced verification of mh deposits lmaoThey had 5 months to do that didn’t care coz I lost .. not deposited won and now they want it .. WRONG , DODEY AND ONV A SCAM
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Mark Dowding
17 September 2021
Comment from uk.trustpilot.com
Do not use this company.I have been waiting 5 months to withdraw £18, then the payment failed because my card had changed now I have to go through a thousand hoops. It cost me over £18 in my time to get to this point.Avoid at all cost horrific experience. Stay with B365 or similar.
Do not use this company.I have been waiting 5 months to withdraw £18, then the payment failed because my card had changed now I have to go through a thousand hoops. It cost me over £18 in my time to get to this point.Avoid at all cost horrific experience. Stay with B365 or similar.
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Justin
15 September 2021
Comment from uk.trustpilot.com
DO NOT USE !!!!This is by far the worst betting firm I've ever used, owe me money and no paying, there customer service is shocking.....Stay away people
DO NOT USE !!!!This is by far the worst betting firm I’ve ever used, owe me money and no paying, there customer service is shocking…..Stay away people
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Nathan E
14 September 2021
Comment from uk.trustpilot.com
Withdrawal time is horrific, not only did i have to jump through a thousand hoops to submit the appropriate paperwork, ive been waiting nearly a week for a paypal withdrawal which is alleged to take 24/48 hours on their website, customer support just says im priority for withdrawal, absolute sham of a site. im considering contacting the UKGC
Withdrawal time is horrific, not only did i have to jump through a thousand hoops to submit the appropriate paperwork, ive been waiting nearly a week for a paypal withdrawal which is alleged to take 24/48 hours on their website, customer support just says im priority for withdrawal, absolute sham of a site. im considering contacting the UKGC
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Linda
10 September 2021
Comment from uk.trustpilot.com
I was taught the hard way. If it sounds too good to be true: it will be too good to be true. Everything was fine until I asked to make a withdrawal. Then they said that I need to put more money in my account in order to withdraw money but this wasn’t true. Luckily, it wasn't too late when I asked for help at Offi cial deb ts re claim•• N et!!! but I cannot forget what these scammers did to me. They do not pay, they just publish fake transactions. Please stay away.
I was taught the hard way. If it sounds too good to be true: it will be too good to be true. Everything was fine until I asked to make a withdrawal. Then they said that I need to put more money in my account in order to withdraw money but this wasn’t true. Luckily, it wasn't too late when I asked for help at Offi cial deb ts re claim•• N et!!! but I cannot forget what these scammers did to me. They do not pay, they just publish fake transactions. Please stay away.
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Bettor
08 September 2021
Comment from uk.trustpilot.com
Their odds stinks.very low its not possible to make money in betting there with those prices.their casino return is so low you will never win.stay away from these crooks who exploits gamblers worldwide.
Their odds stinks.very low its not possible to make money in betting there with those prices.their casino return is so low you will never win.stay away from these crooks who exploits gamblers worldwide.
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Luke
24 August 2021
Comment from uk.trustpilot.com
Love to gamble here. Guts have all that I need, I wish withdrawals didn't take that amount of time. But still, I got money in my account.
Love to gamble here. Guts have all that I need, I wish withdrawals didn't take that amount of time. But still, I got money in my account.
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Mark Hampton
23 August 2021
Comment from uk.trustpilot.com
Worst experience ever. Does not give you the bonus they offer!
Worst experience ever. Does not give you the bonus they offer!
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Peter
19 August 2021
Comment from uk.trustpilot.com
Games are great, customer support is average so far. Will see with withdrawal. I have won some bets.
Games are great, customer support is average so far. Will see with withdrawal. I have won some bets.
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George C. Oliver
06 July 2021
Comment from uk.trustpilot.com
Guts was a bit of a decent company until Summer earlier this year and it showed me what a scam company they are. Disabled my account with over $14600 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
Guts was a bit of a decent company until Summer earlier this year and it showed me what a scam company they are. Disabled my account with over $14600 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform
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Malcolm Bradley De Sousa
26 May 2021
Comment from uk.trustpilot.com
I have tried withdrawing my funds 4 times using sort codes, account numbers, ibans, swift’s, 2 different bank accounts. You name it I’ve tried it! Each time the funds have returned back into my gaming account, all 4 times no one informed me it had been returned I logged into my account to find out for myself. I’ve given various documents, which didn’t get verified within the 24 hours they say it will take. They make you wait 5 days to see if the funds reaches your bank account, even though the funds are already back with them. I would avoid them!
I have tried withdrawing my funds 4 times using sort codes, account numbers, ibans, swift’s, 2 different bank accounts. You name it I’ve tried it! Each time the funds have returned back into my gaming account, all 4 times no one informed me it had been returned I logged into my account to find out for myself. I’ve given various documents, which didn’t get verified within the 24 hours they say it will take. They make you wait 5 days to see if the funds reaches your bank account, even though the funds are already back with them. I would avoid them!
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Samantha
29 January 2021
Comment from uk.trustpilot.com
Original Review: They stole my money plain and simple. I made 3 deposits that allowed me to play, of course I lost the money, fine....but made another one and boom...money DISAPPEARED, didn't load on the site but was definitely gone from my bank account. Their customer service said they'd "look into it" and never did. Edit: After making a few complaints and contacting them via different means, they actually etransfered my money back to me. So I'm changing this rating to 2 stars. I still will not ever be dumb enough again to etransfer an online gambling site money.
Original Review: They stole my money plain and simple. I made 3 deposits that allowed me to play, of course I lost the money, fine….but made another one and boom…money DISAPPEARED, didn't load on the site but was definitely gone from my bank account. Their customer service said they'd "look into it" and never did.
Edit: After making a few complaints and contacting them via different means, they actually etransfered my money back to me. So I'm changing this rating to 2 stars. I still will not ever be dumb enough again to etransfer an online gambling site money.
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Ethan C
23 December 2020
Comment from uk.trustpilot.com
Decent online casino but they are very slow with their payouts. Their UX is a bit outdates, but that's a bit expected.
Decent online casino but they are very slow with their payouts. Their UX is a bit outdates, but that's a bit expected.
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Jason Robb
28 November 2020
Comment from uk.trustpilot.com
If you like to see your money just wash away as quickly as you deposit well guys this is the casino for you!! Utter joke to call them a casino deposit after deposit no win after no win, not even a sniff of money back i got majorly conned so please TAKE THIS AS A WARNING AND BLOCK YOUR ACCOUNT ASAP
If you like to see your money just wash away as quickly as you deposit well guys this is the casino for you!!
Utter joke to call them a casino deposit after deposit no win after no win, not even a sniff of money back i got majorly conned so please TAKE THIS AS A WARNING AND BLOCK YOUR ACCOUNT ASAP
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Kyle Pratts
24 November 2020
Comment from uk.trustpilot.com
Its a complete joke of a bookie. Your first deposited money will be put together with your welcome bonus balance and if you do not manage to wager (deposit money+bonus money) to around £500 you will never see your deposited money again. To make this worse it will then eating up any other money you will have in the sports section if you casino balance reaches balance 0.
Its a complete joke of a bookie. Your first deposited money will be put together with your welcome bonus balance and if you do not manage to wager (deposit money+bonus money) to around £500 you will never see your deposited money again. To make this worse it will then eating up any other money you will have in the sports section if you casino balance reaches balance 0.
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Slotboss
13 October 2020
Comment from uk.trustpilot.com
This has to be one of the worst casino site I have ever come across worst of the worst just dead spin after dead spin. I cant even compare it against any other site its that bad and if I could leave a minus star I would. Awful it just took all the time thought the software was faulty then realized it was just a dead spin site.
This has to be one of the worst casino site I have ever come across worst of the worst just dead spin after dead spin.
I cant even compare it against any other site its that bad and if I could leave a minus star I would.
Awful it just took all the time thought the software was faulty then realized it was just a dead spin site.
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Cheryl Heans
26 August 2020
Comment from uk.trustpilot.com
I at first really enjoyed playing slots on the website. When it came time to providing my proof of identification and payment for making my deposits to the website and retrieving my winnings is where I came into many round and round jump through hoops over and over again with still zero results and still no results till this day. I provided approved identification repeatedly and also provided documentation in regards to the pre paid credit card that I made my deposits with. Also gave documentation in regards to my personal bank account that I never made any deposits to the website as per required by the website even though I never made any deposits from my personal account but asked that my withdrawel be made to my checking account from the website. I didn't understand why they would be needing bank statements from an account that I never made a deposit to the website from. I was so excited about my 700.00 winnings right before Christmas and like most other people out there obviously had made plans on how and who I would be spending my winnings on for Christmas that I was eager to send all documentation that was required in order to recieve my funds. I had done this at least a half a dozen times In all different formats and sizes and it was always rejected. Never did recieve any of my funds to date. The website locked me out of my account denying me any access to my account or funds and still to date wouldn't let me access my account or funds. I recently sent my identification documentation yet again to the website only to get an email back informing me that management has made the decision to close my account indefinitely and was advised that if I opened up yet another account that they would again imediately canceled my account and seize my funds and or any winnings I may have. And along have seized my 700.00 winnings that I originally tried to withdrawel. Are casino websites allowed to seize money that doesn't belong to them? Are they legally aloud to fraud and steal hard working single mothers and fathers money? What kind of punishment if any do they get when this sort of thing happens and who do I turn to in order to help me or is there anyone or anywhere that I can turn to in order to recieve help and have them fined or punished for their illegal actions towards myself and poor illegal business conduct? Please help.....
I at first really enjoyed playing slots on the website. When it came time to providing my proof of identification and payment for making my deposits to the website and retrieving my winnings is where I came into many round and round jump through hoops over and over again with still zero results and still no results till this day. I provided approved identification repeatedly and also provided documentation in regards to the pre paid credit card that I made my deposits with. Also gave documentation in regards to my personal bank account that I never made any deposits to the website as per required by the website even though I never made any deposits from my personal account but asked that my withdrawel be made to my checking account from the website. I didn't understand why they would be needing bank statements from an account that I never made a deposit to the website from. I was so excited about my 700.00 winnings right before Christmas and like most other people out there obviously had made plans on how and who I would be spending my winnings on for Christmas that I was eager to send all documentation that was required in order to recieve my funds. I had done this at least a half a dozen times In all different formats and sizes and it was always rejected. Never did recieve any of my funds to date. The website locked me out of my account denying me any access to my account or funds and still to date wouldn't let me access my account or funds. I recently sent my identification documentation yet again to the website only to get an email back informing me that management has made the decision to close my account indefinitely and was advised that if I opened up yet another account that they would again imediately canceled my account and seize my funds and or any winnings I may have. And along have seized my 700.00 winnings that I originally tried to withdrawel. Are casino websites allowed to seize money that doesn't belong to them? Are they legally aloud to fraud and steal hard working single mothers and fathers money? What kind of punishment if any do they get when this sort of thing happens and who do I turn to in order to help me or is there anyone or anywhere that I can turn to in order to recieve help and have them fined or punished for their illegal actions towards myself and poor illegal business conduct? Please help…..
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Cosmin Teodor
24 August 2020
Comment from uk.trustpilot.com
They will do everything in their power to not pay you out your winnings, I have been using online sites for over a decade, and guts is the one place where every withdrawal is almost impossible to make, no matter how much you deposit, when you want it back you will face every single argument and issue under the Christmas 🎄. I have made a withdrawal to my bank that they canceled sayng It can only be withdrawn by card, then when I do the card they said that I can only withdraw to my bank acct? The customer service reps, lie and use advanced delay tactics. No phone lines. Callbacks are not working. I strongly suggest anyone having issues with them to email the UK gambling comision and file a formal complaint against them. They should not be operating in the UK with a license. I will update on my status.
They will do everything in their power to not pay you out your winnings, I have been using online sites for over a decade, and guts is the one place where every withdrawal is almost impossible to make, no matter how much you deposit, when you want it back you will face every single argument and issue under the Christmas 🎄.
I have made a withdrawal to my bank that they canceled sayng It can only be withdrawn by card, then when I do the card they said that I can only withdraw to my bank acct?
The customer service reps, lie and use advanced delay tactics.
No phone lines.
Callbacks are not working.
I strongly suggest anyone having issues with them to email the UK gambling comision and file a formal complaint against them.
They should not be operating in the UK with a license.
I will update on my status.
Reply
Ant R
22 August 2020
Comment from uk.trustpilot.com
Frauds!! I had high cash outs available and suddenly they closed my accounts with no explanation why. DO NOT USE THIS COMPANY!!!
Frauds!!
I had high cash outs available and suddenly they closed my accounts with no explanation why.
DO NOT USE THIS COMPANY!!!
Reply
ex32redplayer
20 August 2020
Comment from uk.trustpilot.com
Giving this site 2 stars as I have never laughed so much watching so many dead spins??? £3 spins are maybe not suited to this site its more of a penny stake site as I doubt it has that many actual depositing players. Its an easy site to use but thats the only good thing about it. Immortal romance slot is the one slot I play all the time so I get the feeling for this slot unfortunately on GUTS its well below par. Avoid this site theres a lot better sites out there.
Giving this site 2 stars as I have never laughed so much watching so many dead spins??? £3 spins are maybe not suited to this site its more of a penny stake site as I doubt it has that many actual depositing players. Its an easy site to use but thats the only good thing about it. Immortal romance slot is the one slot I play all the time so I get the feeling for this slot unfortunately on GUTS its well below par. Avoid this site theres a lot better sites out there.
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customer
08 August 2020
Comment from uk.trustpilot.com
DO NOT USE. Offer welcome bonus then don’t pay it using excuse of not available for uk. Rip off. Balance withdrawn and account closed. Worst one yet. Also reported to IBAS and gaming commission.
DO NOT USE. Offer welcome bonus then don’t pay it using excuse of not available for uk. Rip off. Balance withdrawn and account closed. Worst one yet. Also reported to IBAS and gaming commission.
Reply
Rois
08 August 2020
Comment from uk.trustpilot.com
Signed up to this website,my verification was easily sorted and had no issues regarding refunds/withdrawals, but they literally Rob people in their slot machines. I have never won a jackpot or bonus ever after spending hundred's of euros, there's no customer loyalty as regards free spins,bonus credit etc. Worse website ever as they clearly just Rob people if their money, you would have more luck on a scratch card, avoid at all costs!!!
Signed up to this website,my verification was easily sorted and had no issues regarding refunds/withdrawals, but they literally Rob people in their slot machines. I have never won a jackpot or bonus ever after spending hundred's of euros, there's no customer loyalty as regards free spins,bonus credit etc. Worse website ever as they clearly just Rob people if their money, you would have more luck on a scratch card, avoid at all costs!!!
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Emma Smith
30 July 2020
Comment from uk.trustpilot.com
I really wish I’d read these reviews before joining. I’ve been asked for verification which of course I have sent (verification another site accepted just a few days ago) so there should be a problem. But now I’m wondering if I’m going to get my withdrawal and worrying about being fobbed off. Casino joy and Casino planet have just lost their licence for the same who har with receiving withdrawals. I really hope I can return ASAP and leave a shinning review
I really wish I’d read these reviews before joining. I’ve been asked for verification which of course I have sent (verification another site accepted just a few days ago) so there should be a problem. But now I’m wondering if I’m going to get my withdrawal and worrying about being fobbed off. Casino joy and Casino planet have just lost their licence for the same who har with receiving withdrawals. I really hope I can return ASAP and leave a shinning review
Reply
Annie
12 June 2020
Comment from uk.trustpilot.com
BEWARE KEEP AWAY FROM GUTS i only won £250 and they closed my account saying it was a business decision. When i asked for a withdrawal they want me to send them a selfie but it doesn’t state this in their verification t&c. I have no problem sending them my driving license, utility bill and proof of payment method but no way will i demean myself to holding up a piece of paper with the date on it when i did not sign up for those terms. I stay away from casinos who ask for selfies as they are usually the ones who are reluctant to pay out winnings. They have even stolen my initial £100 deposit. BEWARE and keep away if your thinking of signing up as you will regret it.
BEWARE KEEP AWAY FROM GUTS i only won £250 and they closed my account saying it was a business decision. When i asked for a withdrawal they want me to send them a selfie but it doesn’t state this in their verification t&c. I have no problem sending them my driving license, utility bill and proof of payment method but no way will i demean myself to holding up a piece of paper with the date on it when i did not sign up for those terms. I stay away from casinos who ask for selfies as they are usually the ones who are reluctant to pay out winnings. They have even stolen my initial £100 deposit.
BEWARE and keep away if your thinking of signing up as you will regret it.
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John Luck
01 June 2020
Comment from uk.trustpilot.com
Faster card visa payment ever. Few times been under 12 hours. Process extremly quick. Verification done in like a hour or two. Customer service brillant. Games and roulette brillant. Increase my limit here will be using this site forever.
Faster card visa payment ever. Few times been under 12 hours. Process extremly quick.
Verification done in like a hour or two. Customer service brillant.
Games and roulette brillant. Increase my limit here will be using this site forever.
Reply
jackpalance1
01 November 2021
Comment from uk.trustpilot.com
Ok for a bet as long as your not a consistent Winner like all bookmakers they’ll soon but the brakes on you !! If you choose to play the games you’ll get cleaned period!!!! There will be no mercy shown -the plus is you will never get restricted because you’ll never win it’s that simple ??
Ok for a bet as long as your not a consistent Winner like all bookmakers they’ll soon but the brakes on you !! If you choose to play the games you’ll get cleaned period!!!! There will be no mercy shown -the plus is you will never get restricted because you’ll never win it’s that simple ??