Hollywoodbets Review

Firstly when the service and chat are going well you get links to leave reviews on trustpilot and when its bad they try to get off chat saying your not responding although your in the middle of a message. I left a 5 star review few days ago but quickly things have changed. The quick summary of it i have been charged double for a deposit to the website and both the bank and this company are palming off to each other. I have requested my deposit information so i could match up with my bank but they have reluctantly turned down incase they are at fault. Regardless of i have no issue losing a few pound you bet what you can afford but you dont want to be charged for something you didnt get and its currently sitting that im down money i didnt spend. I will update this review honestly as this goes on

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Great online casino no fuss pay your funds straight away no messing about like other online casinos.

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Live chat service was great. Sports betting and choice of games excellent and the withdrawal times quick. Melissa on chat sorted my sign up bonus very quickly and efficently as well.

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Advertised sign up offer, and when completed offered no rewards. Got in contact with them and they said a promo code was required, despite this not being stated anywhere in the terms or on the site, and they could also not refer me to where i could find it. Terrible.

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Siphamandla G Was very helpful and helped with numerous queries in a polite manner

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Melissa sorted my issue while explaining things simply when I was unsure how to fix the issue myself. Tops marks to her and HollywoodBets.

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so efficient and i honestly cant fault these guysthank you

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Terrible site, failed to enforce a permanent closure of my account that I requested as I have difficulties gambling and I was able to re-open my account through live chat and deposit and lose €1000. They refuse to acknowledge this despite the first support chat member saying I wouldn’t be able to reopen my account due to it being permanently closed and then the next day the live chat member opening it with no issues. They claim I should’ve self excluded myself despite not being able to log into the account until I verified my ID, which is why I contacted them on live chat and asked for a permanent closure. They don’t respond to my emails.

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A take my mind back apsulutlyi one off the casino and one apologies hollywoodbets.co.uk sorry you are one the best bet site a and people you need you this site amazing theatre is ewiriting

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Quick to reply and answered my query in plain English very polite and helpful thanks guys

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Brilliant service, great casino!

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The out of hours customer service I received was good and straightforward.

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Great bookmaker, costumer servicer always ready to help, cover all sports markets and i just made a withdraw to bank and took 26 min to be in.

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Apsulutlyi s**** casino just eating money not giving nothing hate this casino not just this casino

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Made a couple of withdrawals recently. No hassle what so ever, same day. Exactly what you want!

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Helped by mellisa at Hollywood bets took them five minutes to sort myProblem Great service

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The instructions provided only worked when logged into the App on my phone. The website isn’t working on Google but I don’t think the chat person understood.

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Had a great experience with Hollywoodbets. Customer support is amazing. Good and easy to use platform. My sign up offer was granted without any issues. I was able to withdraw funds within 2 hours using card withdrawal.

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it is a pleasure to play at this casino, they are serious and very attentive to me, thank you

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Nothing but a good experience from them! Not instant payouts but only take a few minutes usually! The best thing about them is BOG the day before! No issues and websites not bad! Live Casino would be nice but not the end of the world! 5 stars

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Opened an account which was then immediately locked without any information being provided. Contacted support who were unable to explain why. Never experienced this before with any other site.

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Swift response and very helpful

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Registered on THE APP and used exlusive offer. Had to chat to get the bonus spins day after. Person said that I didn’t register on the app when I DID and instead of 100 spins I received 50.. it’s so easy to scam people and get away with it. Obviously didn’t win anything out of the spins. How convinient

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Enjoying app just got first win money in account less than 2 hours 👍

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Quick support. Solved my issue quickly.

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Didnt pay out on the new customer offer or the free spins promotion. Made it EXTREMELY difficult to withdraw my remaining balance. avoid.

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Have been messaging CS as first withdrawal was done in just over 2 hours. I have now been waiting over 24 hours. I was told by a CS agent (I have screenshots) that my withdrawals are in the batch to be processed today. 21.11 at night and still nothing. No emails, no further information. Not helpful.Rather disappointed 😞

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Signed up to a new customer offer and bet £10. I was awarded a £10 free bet which expired 3 days later.This then disappeared from my account and when contacting customer services, they advised me of the time it expired (which hadn’t passed). Customer service could not have been less interested and offered no solution.Won’t be using again. Avoid.

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like all these sites, and i played enough spins, millions is not exagerating, so please believe me when i say these site games are very obviously adaptive/fixed/rigged.and being regulated doesn’t mean you can’t cheat.people don’t waste your money gambling,there will always be only one winner and it won’t be you.

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They made it impossible for me to withdraw had to go through resolver. They offered me a bonus because they were at fault. They proceed to not credit the bonus i had to send a message to live chat and chase them up to get it credited they then add sport bets as the bonus. horrible support they had to intention of making it right just being difficult.

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Good casinoAccount verified in 20 minutes, sometimes you win, sometimes you lose. Yesterday evening won 700£, today early morning I’ve got money on my account.

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Was a little hesitant after seeing all these reviews. But I signed up yesterday without a hitch. Bet on the Liverpool game last night and was paid out this morning instantly. Will be back!

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I got in touch to ask them to close my account on the chat I spoke to caitlin maharaj she never bothered to ask me why or anything just closed the account put money on than it says I’ve used 50% of my limit and it has said this for a while but still won’t let me put anything on ( tho I’m not really bothered as only won little bits never anything big) got cash back but only 39p never got any free spins like I was suppose to shocking site so glad I closed my account

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Deposited £1,800 but then won few bets and withdrew £1346. Account already restricted to £20 bets. As soon as I won a bit of money they triggered the KYC, I provided all the documents and my Driver’s License was rejected because it was issued in the Republic Of Ireland (other than my nationality). Absolute clown fiesta, what bookmaker rejects Driver’s license because it’s issued by other country than your nationality. Avoid this bookmaker at all costs. It’s awful.

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Lies and poor service.I deposited had a win, my payment method wasn’t withdraw-able i contacted them they ignored me. i had to contact a third party resolver to help sort the issue they promised to add a £20 bonus. they never added it i hounded support and they eventually added 2 £10 sports bets even though ive only ever played slots. stay away horrible experience they dont even make a real attempt at resolving.

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I sign up before 4 days, and from today they restricted my max bet to 22.55 on 1.55odds after little conversation with support on web chat they told me thatvis management decision and they will close my account without any reason i just won 200 pounds for 4 days amazing bookie dont waste your time.

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After reading some of the shocking reviews on here I was reluctant to join but took a chance anyway, after all, this is gambling. My sign up took less than 5 minutes, I was verified within 10 minutes after uploading documents ( I always do this before depositing) and the communication via email from customer service was prompt and appreciated. I deposited without any issues and made two withdrawals which were both processed and in my bank account within an hour. While there might not be a chat option, I was communicated with promptly via customer service agent Nomtha, who was very courteous and informative via email. I signed up just after midnight and had received communication within 15 minutes. All in all I am very impressed with the range of and performance of slots (I don’t do sports betting so can’t comment on that), the customer service and speed of verification and withdrawals. Will definitely be returning.

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Made it impossible for me to withdraw, If you deposit via a non withdraw able method you will not be able to withdraw your funds since the messaging system is not manned and you do not get a reply. also no possible way to add a payment method to withdraw from unless you deposit directly from that method. which means they should not offer deposit methods that cannot be withdrew to.

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Made a deposit then won tried to withdraw but their is no way to add a payment method and chat/messages is non responsive.

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Crap bookie, app often slow to load, never seems to offer a cash out, perhaps you can’t get cash out with free bet stakes but 4 legs of a 5 fold acca in and no cash out option before last game or during last game even when team was leading. Throughly deflated won’t be using them much going forward far better other sports books out there.

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You removed my free bet before I could even use it. I carefully read your T&C and I do qualify for the free bet.

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Seemed ok until forgot password….fine you think, just click forgotten password button.No – apparently you can only use this way to reset if you have a gmail address but i have a different domain as my registered email addressSo far about 5 messages trying to figure out how to send a reset to an email address that’s not even registeredAlso, how can you not send password resets to non Gmail accounts? Never heard the like of that in my life – painful

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Sent emails and tried and tried to get back account back. They have £90.04 of my money and will not help me to get it back or get back.in my account. Come on guys fix this or be known as fraudulent

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Garbage company, hiding in a tax heaven, avoid Hollywood bets at all costs.

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says: I am really annoyed now! I have lost 772£ and should have gotten 10% of cashback as advertised by you! And you gave me 20.98! Reached out to you the first time and after 24h been told I only lost 186£ ??!??!!?! Reached out again with proof that was not correct and requested compensation and credit of the missing amount. Been promised an update after 24h and double has passed and absolutely nothing!!!! How can you be so incompetent!????Just give lies and lies on webchat. Absolutely useless

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There are fair sites and there are edged sites. Games that advertise an RTP should be what you get.My experience with Hollywood, and I’ll take Pragmatic as a provider for the example, is that advertised RTP is approx. 96%+ (fair edge right?). I’ve played on some sites with an RTP of 94%. The reality is far from those % suggest though!Not limited to one game, 5 different games, so on average, one would play close to the 96% or at least behave as such. If you play slots, you’ll know.I’ve based this review on 3-4 visits on different dates as to avoid a specific ‘dry’ day and to obtain an average.Over the course of these visits, deposited £2100. Not large stakes, either £1.20 or £1.25 per spin. I got others to do the same but on a lesser bet just for statistical purposes and gather evidence.Withdrawal amount £241Dead spin after dead spin.Others results were the same.I’m fortunate that I could continue with the experiment and could handle the loss (I had to measure and document (video and spreadsheet), yes I’m that nerdy!)On the rare occasion a bonus popped up, it was of course a low ‘multiplier’. You don’t expect a huge win every time but the mechanics of the game especially when you play them regularly, you get a feel how they play.I digress, so the feel of the games I played suggested the RTP was wrong (over edged) and nowhere near the advertised one. Based on my return, my theory was proven, the RTP was (maths simplified) was far less. Theoretical RTP is based over many millions of spins (we get it) but on average you’d get a reasonable return (not suggesting a max win) on your deposit.90% or less is probably the real RTP on this site and I’m being generous.In short, this is on par with an unlicensed crypto type casino which advertises good RTP but is (behind the scenes) way less than the advertised rate.Avoid. I personally have given the casino an opportunity to be honest which I did via chat last night, got told they would send an email and ‘investigate’ with the provider 🙄I bet I can guess the response if I even get one!

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In less than 24 hours of depositing and not being able to place a football bet because of their faulty site, I’ve had to contact IBAS to get my money. My withdrawal was rejected. I was told that they will only withdraw to the card I deposited from. And that’s exactly what I did, MORONS. Ron Hearn from IBAS asked me to ask what their final response is? But so far I’ve been ignored. In the end IBAS will get my money. It’s not the first time I’ve had to contact them regarding the same issue with other sites holding on to my money longer than necessary. These people are so corrupted. I’m certain they will have to surrender their licence to the gambling commission in the near future.

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Really happy so far. Easy to use and loads of sports and variables available. Nice!

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Would highly recommend using Hollywoodbets!

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Easy to use and trustworthy

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