Hollywoodbets PLAYER REVIEWS(1436)
Mark
07 January 2024
Comment from uk.trustpilot.com
Awful site and customer service is non existent. Sent messages from my account inbox four time in the last month and never ever got a reply. A joke of a site. Doesn’t matter how much you stake they never give you any free bets or bonuses. AVOID AT ALL COSTS go anywhere else it would be an improvement .
edward
03 January 2024
Comment from uk.trustpilot.com
Buy far the worse betting site, signed up and they keep lieing around giving me my bonus , was very happy to take my money and bet but when ask about my bonus they say they ate having issues.. they then said woild be credited by end of the day and the. Later the same person denied saying that and avoiding the question even know showed them the screen shot of there comment.. clearly do not want to give out bonuses
Adam Kells
31 December 2023
Comment from uk.trustpilot.com
I usually wouldnt care to write a review on anything, stay far away from this website. I have had accounts with some terrible bookies before, this is by far the worst.Your bets - are capped instantly. I only opened the account and I'm capped at 90eur and less.Withdrawals - take days, even though says 24hrs. Answer is, they simply dont want to cash you out.The website - absolutely atrocious. Tech completely crap and poor markets.Customer Service - appalling. They respond with the same generic crap to every request. As they will also under this comment. (FYI I have contacted your customer service, many times actually. Still not resolved any of my issues)
Mark
29 December 2023
Comment from uk.trustpilot.com
AVOID AT ALL COSTS. Repeatedly contact them but they do nothing. Probably the worst company out there. There are loads out there so go anywhere else it will be an improvement .
Cristian Mário
28 December 2023
Comment from uk.trustpilot.com
I placed a bet for 3 teams to win their games but they canceled after everyone won saying Tottenham didn't win. I'm trying to resolve it without success and they gave false answers and don't admit the error. I tried to chat several times without success. I never want to use Hollywood bets again.16 DecID: 3689618474Bet DetailsPremier League. Special Bets Tottenham Hotspur, Newcastle United, Everton will win16 DecTotal Odds13/2Total Stake£14Possible Win£ 105 15/12 Nottingham Forest 0x2 TottenhamAbsurd response I received from Hollywood betting (Hollywoodbets UK_Ireland)Dec 16, 2023, 23:29 GMT+2Hi Cristian, Thank you for conating Hollywoodbets. Bet Id 3689618474 the bet resulted correct The game with Tottenham ended as 0:0 f you need any assistance please feel free to email us at support or speak to us on Live incompetence or fraud? I don't want to riskBest regards,Your Hollywoodbets Support TeamI got other false answers in the chat that the game took place at 0:00 and ended in a draw.incompetence or fraud? I don't want to risk
Mark
27 December 2023
Comment from uk.trustpilot.com
Worst customer services ever they never ever answer when you send a message aOr give you a decent free bet or bonus ever unlike the bigger companies.
K.Choudhury
25 December 2023
Comment from uk.trustpilot.com
Don't waste your precious time even registering an account people. Trust me.
K.Choudhury
24 December 2023
Comment from uk.trustpilot.com
From my recent experience. I do NOT trust this site. And I will be contacting the gambling commission to investigate further.
Mark
15 December 2023
Comment from uk.trustpilot.com
Not the greatest. Stake a lot never get any free bets. Send them messages and never reply also very slow at settling bets my result was known over half an hour ago and still not settled and messaged them about it and surprise surprise no answer. A lot better companies out there I would suggest staying with the more mainstream as they lack customer service and free bets. Bet 365 are the best for everything great service bet settlement and free bets. Very disappointed with Hollywood bet
Mark
12 December 2023
Comment from uk.trustpilot.com
The worst company ever with staff based in South Africa them at were truly unhelpful and rude throughout. AVOID AT ALL COSTS. Go to bet 365 they are far better and in fairness any other company would be an improvement . Not bad enough the company but staff that have no ounce of trying to help the customer I would never ever recommend them
Luke Donkin
30 November 2023
Comment from uk.trustpilot.com
Pathetic company. Were unwilling to void a £20 bet despite every other bookmaker in the UK doing it for a horse which refused to race. Awful customer service, they couldn’t care less about you. Avoid at all costs.
Liliya Trott
27 November 2023
Comment from uk.trustpilot.com
The customer service is very unhelpful. I got a letter that my account is excluded from all bonuses although I am not aware if I have done something wrong. I haven’t even started. All the person is saying it’s management decision.
Aaron Smith
19 November 2023
Comment from uk.trustpilot.com
Steer well clear. As a Brentford fan I thought I'd see what the fuss was about and suffice to say I'll me making sure everyone steers well clear and will be also making a complaint to the supporters trust for allowing such thieves and cowboys to be involved in our club.Customer service is terrible. You don't actually win anything, and if you do they'll withold the funds or take weeks to transfer them to you. I understand with the cost of living crisis it is easy for people to open up accounts and try and gamble, Hollywood Bets are not the site for this. Steer clear.
Esmith
15 November 2023
Comment from uk.trustpilot.com
If I could give this no stars I would scammers!!! Signed up today and deposited £50 has been took out of my account but not shown up in my balance! Talked to customer service they are investigating but clearly nothing they can do! Disgusting wouldn’t go back on this site if you payed me will be taking this further !!!
Chris Hollingsworth
11 November 2023
Comment from uk.trustpilot.com
Very hard work if you win money and try to withdraw it, I've managed to squeeze out most of what I won but have abandoned my final £10 that they are claiming has been paid and told me the problem is my end and to talk to my bank
Paige Wilkinson
06 November 2023
Comment from uk.trustpilot.com
Waiting for my withdrawal still to be processed! Absolutely appalling should be done instantly! I have just gone back onto my account and it’s disappeared the withdrawal it’s a good job I’ve got a screenshot of the winnings & also the withdrawal saying NEW!
DEE PARKY
01 November 2023
Comment from uk.trustpilot.com
Avoid this site just signed up and can't deposit save your time. use foxy bingo there one of the best out
Susan Kelly
01 November 2023
Comment from uk.trustpilot.com
Carnt deposit through my phonebill, even though it says you can No response from customer service. I sent a message and they didnt reply. That's not good is it.
Kevin
31 October 2023
Comment from uk.trustpilot.com
Shocking company. Withdrawals are at their own discretion and time period despite what their FAQs detail. Sums up our seedy Tory Govt to grant licenses to such cowboys.
Paul Buchanan
28 October 2023
Comment from uk.trustpilot.com
All the bad feedback about this company is correct you never hit a bonus round despite playing the same game with hundreds of pounds at £1 a spin also have you people noticed the companies replies to people leaving feedback every one for each different person is worded the same so it's obviously prepped beforehand this to me says they aren't bothered and they don't care peeps don't use this site you will lose every time
Connor Fawcus
25 October 2023
Comment from uk.trustpilot.com
Good games great layout mobile pay option doesn’t actually work and slow withdrawals I’m used to few hours this has been pending 13 hours first withdrawal to
Caitriona Boyce
10 October 2023
Comment from uk.trustpilot.com
Good service
Mark Walker
10 October 2023
Comment from uk.trustpilot.com
Very poor customer service I have played on many sites over the years and I normally test the waters at the beginning. When I deposit £10 and don't get my free spins and talk to customer service and they reply you didn't join from the link when I most definitely did sets alarm bells ringing. Basically if you're giving me problems over £10 your definitely going to give me problems over a big amount lol. They even said as a good will gesture if I deposit another £10 they will let me have the 100 free spins. I replied I should already have them. They replied your not eligible for this promotion. so I did join through the link for you to know.🤷♂️🤦♂️ this isn't my first rodeo I know how everything works and how to do everything. I could probably teach your customer care team a thing or two because they are definitely going to be losing customers from little problems like this. Bye
Pete B
05 October 2023
Comment from uk.trustpilot.com
Not great cust support response times and not convinced knowledge levels of staff that great. On balance, closed the account today as we are dealing with money here and the support team can rather suck the fun out of the game. They might just be having a bad year or two. Good luck.
Xolani Rewu
30 September 2023
Comment from uk.trustpilot.com
Actually I rate them a star and a half, the reason is they pay atleast fast sometimes.But they are scam maybe the company if falling slowly. I made a deposit they were so quickly to deduct my money but they dont wanna put it in my account and its not the first time they attempt to rob me. What I hate the most is; alway when I want my money their unprofessional service providers will fool you telling you that the matter has been escalated and you always dont come with fruitful results after all. I haven't got my money even now its a second day and I wasted a lot of airtime and data and my time, more than the money I deposited, only looking for my money back.There few things that I can tell about Hollywood that are foolish, even when we refer they dont always pay us as par promise. And they forget that their opposition have the better offers and faster aviator than theirs that gems and take our money says time out when you cashout instead of paying you.Hollywoodbets is a scam please spread the word and minus that second star they dont deserve it. 😠😠😠😠😠😠😠I think I will also have to report them to the gambling board.
Phil
28 September 2023
Comment from uk.trustpilot.com
I rarely bet with this company and I deposited £10 the other week. It didn't show up in my account, so I deposited again and this was added to my account. On checking my bank statement, it showed the money had been taken out twice. It shouldn't have done as I have a £10 limit. I contacted them via email and passed on my personal details, they then wanted me to send a screen shot of my bank statement. I photographed the transactions but they said this wasn't good enough and they wanted the full list of transactions to present day. I did have a problem with this but I relented and took photos of all the transactions. They have now said that this wasn't good enough and want a PDF of my bank statement. Why? What couldn't they see from what I have already sent? There is no way I am sending my bank account details to somebody I don't know. Surely all the transactions with their company could have been seen from their end. This has been going on for nearly a week, for £10!! I'm actually bored with it now. It's either send my bank details or lose a tenner? I think I'll take the hit.
mikey
09 September 2023
Comment from uk.trustpilot.com
Self exluded infinite and happy I did slots play bad unlike other big company's and there so rude on live chat avoid avoid avoid
Charlie Wiseman
01 September 2023
Comment from uk.trustpilot.com
Actually awful, didn't even use my account and they suspended me from offers LOL.
Chole
01 September 2023
Comment from uk.trustpilot.com
Had great interaction with Hollywood bets. My account was registered within a few minutes, and I was able to start depositing.
Matt
09 August 2023
Comment from uk.trustpilot.com
Poor customer service, still waiting a response from them after they acknowledged my email 5 days ago.
Duncan Evans
08 August 2023
Comment from uk.trustpilot.com
My first impressions of Hollywoodbets are mainly positive. Was able to open an account pretty painlessly, and depositing and withdrawing have been hassle free too. There's plenty of sports markets to bet on and it's relatively easy to navigate around the app.
George Parker
27 July 2023
Comment from uk.trustpilot.com
Highly advise to avoid this company. As you can see by the poor reviews, they're clearly doing something wrong. Another bookmaker who closes accounts for no reason. Stay well away.
Tom
24 July 2023
Comment from uk.trustpilot.com
Had great experience with Hollywood bets and has always been very reliable- definitely recommend!
Darren
21 July 2023
Comment from uk.trustpilot.com
Signed up Today Account cancelled within five minutes of sign up by Hollywood Bets fair enough shove the Account up your backsides believe all theses reviews People stay away from theses Clowns Company rating is bad choose a well known site to game with I shall be reporting this Company and would urge others to do the same
Paul
04 July 2023
Comment from uk.trustpilot.com
Absolute Joke, started off ok, support was good.Didn't credit welcome free bets after losing nor the free spins.Restricted bets after winning a few.Steer well clear people. They don't answer emails either, well they do when it suits them.Update - Closed my account. Seriously people these are the worst outfit I have ever placed a bet with. Save your self the hassle, believe the 1 star reviews they are correct.Further Update - Do not believe there response for one second. They are an absolute joke. They false advertise welcome offers and don't pay up, then when you question them they close you down and don't respond.These lot haven't just done it to me look at the 90% of 1 star reviews, very similar issues for them customers as well.These lot are being reported. I strongly stress to anyone not to use them.
Hugo Monlaw
30 June 2023
Comment from uk.trustpilot.com
At last! A site that has a customer support team who respond. I had an issue at the point of registration due to a typo in my address (my fault) and the Hollywoodbets team helped me resolve it super quick. Having used a number of online casino sites it was a refreshing change to use a product where the staff seemed to know what they were doing. Lets hope that the experience at point of withdrawal is just as slick!
Paul Howie
21 June 2023
Comment from uk.trustpilot.com
They never credit the free spins... when you ask them about it you get account restricted lol
Gareth Jones
21 June 2023
Comment from uk.trustpilot.com
Never received the free spins they advertise
fei
18 May 2023
Comment from uk.trustpilot.com
won money from their site and they dont let me withdraw, even locked my account now so i cant even rebet, saying it's wrong email address and i have no ideas what they mean, i requested to withdraw to my bank account so what email?meant to re-use the money on another bet and they took ages and been picky and now i missed a goal. meant to win £300 from this bet, this review will stand forever regardless of what
Diana&Tim
09 May 2023
Comment from uk.trustpilot.com
Don’t honour their promotions. You wager the required amount but never get the free spins. Had to ask every time, and in the end they stopped responding. Don’t bother with these guys.
E Szekely
05 May 2023
Comment from uk.trustpilot.com
I'm really impressed by their app which I recently got on my iphone. Additionally, they were extremely quick to resolve my query when I got in touch with them on live chat.
Diana D
21 April 2023
Comment from uk.trustpilot.com
Excellent customer service to help me get verified after I had a problem with my address during registration. Since then, I’ve enjoyed playing on their casino and the free spins for new players has served me well!
David Smith
20 April 2023
Comment from uk.trustpilot.com
great casino. Got all the slots i like and fair amount of chances to get free spins. Happy days
David Harlow
03 April 2023
Comment from uk.trustpilot.com
I found the site easy to navigate and smooth to use. All of the football markets that I normally bet on were there and the odds were on par with what other bookies were offering.
Kelly moore
23 March 2023
Comment from uk.trustpilot.com
Absolute disgrace deposited £110 and didn’t even get one bonus stay well clear of this casino! It’s a scam I’ve now reported you to the ombudsman
ALED GRIFFITHS
18 March 2023
Comment from uk.trustpilot.com
Had a £15 win bet on constitution hill at 7/4 they won't pay me after various email attempted, IBAS now with the case. Pathetic bookie keep away.
Ric Radbourne
18 March 2023
Comment from uk.trustpilot.com
Absolute shambles. I complied with their offer terms to bet 10 x £1 bets on Tut for 50 free spins. I never got the spins and despite sending multiple messages for support they never responded.I tried sending an email and they don't listen to what you are saying and keep saying you should go on their South African website. I have no idea what this has to do with anything, especially as I'm in the UK.They send emails saying "how was your recent experience with customer service". They will know how I feel (if they bother to read it, which I don't think they will).Another asked "how was your recent experience with the purple family?". What an absolute joke.Ultimately they have not honoured their part of the promotion and I have been SCAMMED out of £10. Not a lot I know, but it's money all the same that I could've used with a much more reputable online casino that actually honour their pay outs.Disappointed too that they are associated with Brentford FC. I feel sorry for the football club, it could end up giving them a bad name being linked to such a disgraceful company.Seriously, AVOID AVOID AVOID. Sometimes you question bad reviews when you see them, but do believe all of them, I mean, how many can you see in here more than 1 star?
Hayley Joseph
17 March 2023
Comment from uk.trustpilot.com
I like the fact that the App on IOS is complete with casino and sport on one app
Claire
12 March 2023
Comment from uk.trustpilot.com
I had some luck and drew out around £50 and they then reduced my maximum bet to £1.61!!!!Don't even bother with them... I've just tried three times to withdraw my money and it's still not gone yet.I would give them zero if I could.
Mark
08 January 2024
Comment from uk.trustpilot.com
Awful company closed my account for no reason. I have messaged them four times and got no response it seems to be the same thing in their reviews. AVOID AT ALL COSTS your better off going elsewhere and them closing my account makes no difference to me as their site is no loss to me.
Awful company closed my account for no reason. I have messaged them four times and got no response it seems to be the same thing in their reviews. AVOID AT ALL COSTS your better off going elsewhere and them closing my account makes no difference to me as their site is no loss to me.