Hopa PLAYER REVIEWS(55)
John Ward
15 November 2024
Comment from uk.trustpilot.com
Joined site deposited over a £1000 I’ve withdrawn £500 and it had just been pending in my account for over a week now I’ve tried at least 30 times to contact customer support left loads of messages and not had 1 reply worst site I’ve ever dealt with stay away from here
James Laing
29 September 2024
Comment from uk.trustpilot.com
Everytime the ball landed on my highest paid numbers usually 29 20 19 ..before the ball landed my bet was not accepted ad te the ball lands on my highet paid numbers .. butmy bets are always accepted when I basically hit nothing .. robbed.. do not play with these
Richard Castles
17 July 2024
Comment from uk.trustpilot.com
Just deposited money they wouldn’t let me play the money and now closed my account so I can’t withdraw it…. What a scummy website these need to be public and shut down!!!!
Karl Smith
26 April 2024
Comment from uk.trustpilot.com
Over the last 2 months Iv deposited over £1600 on here I only play 50p sins and stuff and my deposits are like £100 or £50 at a time and not one have I received a feature we’re it pays anything if you deposit £50 and spin on 40p it will wait until you have a couple of quid left and put you on but pay you like £6 and you don’t get back on. I kept playing expecting it to be different but it never was. Complete rip of site
Iain Maclaren
06 April 2024
Comment from uk.trustpilot.com
I am still waiting for my payment of £1689 from October 2022. I keep getting emails from them but no confirmation regarding payment. I am about to take legal action against them. SCAM.
Iain Maclaren
29 March 2024
Comment from uk.trustpilot.com
I am still awaiting my £1689. October 2022. I have sent through all relevant documents over several months. Still no payment. Scam.
as cia
23 March 2024
Comment from uk.trustpilot.com
Scammers. As usual first they put big fat worm and than will pull You badly on rusty hook.Dont go there.
Sam
28 August 2023
Comment from uk.trustpilot.com
Joined ans didn't really understand the wager thing but then won 200 pounds then won 90 then won 50 then won 100 then won 50 uploaded my passport and all was paid out within minutes can't understand the bad reviews if you follow the terms and conditions even emailed for some support all this was done on a bank holiday great service
E.m.
17 August 2023
Comment from uk.trustpilot.com
To much negative feedback don't know why.. Withdrawal is a bit slow but once approved money is in your account within minutes live chat works always , had issue with bet ,problem was solved from live chat in less then 3min
Iain Maclaren
22 June 2023
Comment from uk.trustpilot.com
I have been attempting to withdraw £1689 since October 2022 from Hopa.I have confirmation from them that my account is in credit for £1689 but they will not pay into my bank account despite me sending through all relevant details several times. They are a scam and I am currently taking legal action to access my funds. Do not use this scamsion. You know who I am Hopa please pay up. Iain.
Gary
15 June 2023
Comment from uk.trustpilot.com
I didn't want to believe the other reviews but I'm now extremely worried this is a scam website. A couple of big wins and now they seem to be putting obstacles in the way of my withdrawal. I'd say keep away .
Chris Leavey
01 June 2023
Comment from uk.trustpilot.com
Very dodgy site. Played blackjack. Lost 35 hands in a row. Literally it’s millions to 1 for that to happen. Every hand they got was 19/20/21. Every hand I got was 14/15/16 so rigged. Also deposit bonus is 35 x wager with a max bet of £4 to count a wager requirement making it impossible for you to every get it back . Scam site
Donna Henry
06 May 2023
Comment from uk.trustpilot.com
I deposited £1800 in just 2 days. I like starburst therefor I played it. Never once I got any bars or any 7s in a row at any point. I thought this was very strange as I was playing GalaSpins and virgin games and I had only deposited £100 and got returns and 3 in a row stars. Never once did this happen in this hopa site. This is the worst site in all my gaming experience. I will not recommend this as no returns. It’s unbelievable. Nearly £2,000 GBP and nothing. Don’t waste u to our money as you will be sadly disappointed. Never again. Virgin games is fair and Mecca bingo games and gala spins and foxy bingo but forget this. Hopa will take your money.
DANIEL NWABUEZE
05 May 2023
Comment from uk.trustpilot.com
Live chat no longer working.Bonuses and Free bets are promised, but not fulfilled.Before you could just go on live chat and request it however now with live chat unresponsive theres literally no way. Neither do they reply to emails.To make matters worst now cashouts dont work. They dont even pay out anymore. Ridiculous.Trust me. AVOID.
Mika Zonta
01 May 2023
Comment from uk.trustpilot.com
Worst Eva gambling site u can't get on to the cashier site to withdraw it only wants u to deposit half the time it comes up in Spanish absolutely dog shot
Graham
25 April 2023
Comment from uk.trustpilot.com
Tried to place a bet on a football match (Leeds v Leicester) starting at 8pm. @ 7.25pm I tried to place a bet, rejected, queried on live chat straight away and after 25mins of deliberating with other "departments", I think the advisor made up their own story that betting for the event had closed, bearing in mind there was still 35mins before the event was due to start, but I could try placing bets other events if I wanted, the advisor Harry had the cheek to tell me.Wasted my fee of £3.75 after depositing £150 that I had to withdraw half an hour after depositing without any bets placed. Live Chat wouldn't even refund it as a free bet.STAY WELL CLEAR.Use a proper bookmaker.Another customer lost.
Graham
13 April 2023
Comment from uk.trustpilot.com
DONT BOTHER WITH THIS CASINO SITE, THEY NEVER PAY OUT YOUR JUST WASTING YOUR MONEY. to the customer service agent replying to this dont bother your all liars
shadowfear
12 April 2023
Comment from uk.trustpilot.com
Used for an offer, signed up to site as required now can't log back into account keeps saying access denied on login
Ted G
08 April 2023
Comment from uk.trustpilot.com
I won a little money using the sportsbook over an 8-day span. They banned me from the sportsbook and said I could only wager with the casino. I said the casino didn’t interest me and asked for my money. It is over a thousand dollars. They disabled my account and blocked messages from my email account and blocked me from live chat. They are thieves, no doubt about it.
carrie griffiths crafty lillys
08 April 2023
Comment from uk.trustpilot.com
So disappointed always had good games,good returns on cash but since they put in new game changes I have put in a lot of money but no returns it's since the march and April permotions going to delete app spent a lot but no returns
ST
23 February 2023
Comment from uk.trustpilot.com
dispite all the bad reviews I still register on this site all do is to deposit I can’t even get one free spin
Glow
06 February 2023
Comment from uk.trustpilot.com
Visit profile picture for a way out of this dump !
Daniel Moody
24 January 2023
Comment from uk.trustpilot.com
I today had several conversations over live chat as I was waiting for a withdrawal of £1000 since the 19th January. Having spoken to an advisor they explained I needed to upload various documents and I explained that it was affecting my mental health the stress of worrying if I was going to get the money. They then closed my account down so I can no longer access my account to upload the documents which I think is extremely dodgy. I’ve since uploaded the documents via the support email and I’m awaiting to hear back but not holding much hope. Awful customer experience and no lack of concern what could happen to people in vulnerable positions like myself.
Jonny Peers
20 January 2023
Comment from uk.trustpilot.com
Scam betting site. Take your £10 stake then refuse to give free bet for new customers. I complained, terrible customer service. Then sent messages offering more free bets for another £10 stake. Keep away worse betting site around
paul buckle
20 January 2023
Comment from uk.trustpilot.com
This company is the worst in the world you could join, if you win it is so hard to get them to transfer your winnings, after 3 weeks my winnings have still not reached my account, they are an absolute joke, really not sure if i will get paid.Punters beware.
Shane Mcnutt
06 January 2023
Comment from uk.trustpilot.com
Honestly nothing but nice things to say about Hopa until now. I am a honest 5 star review in the making. Reading the reviews slightly scares me. such a shame, So much potential in this site. You have the house edge and could great!!!!!!
MARY BATES
05 January 2023
Comment from uk.trustpilot.com
Played hopa casino from December, won't pay my winnings to me,asked for I'd passport ,pluss bank statement so did this,then they said they need Iban number,obic/swift number which should have been on statement they said ,so phoned my bank got this over phone,wrote them on bank statements, hopa said can not except this as the Iban obic need to be printed on my statement, so phoned bank again,the bank said they do not print this on top of statements, told hopa ,still won't give me the 167 pound they owe me,advise anybody not to go on this site.
A.S.
29 December 2022
Comment from uk.trustpilot.com
Do not use. Happy to take the money from my card but won’t put the winnings back on it without me sending in a statement and other details. DO NOT USE!!!
Kieran
28 December 2022
Comment from uk.trustpilot.com
Scam site. My card was used on their website and I initially spoke to my bank who asked me to try and get in touch with the company to see if I recognised it, so that is what I done. I obviously never had the details of the scammer so that complicated things and they couldn’t care less. I sent several emails to their CEO with no response. I raised a complaint with them in November 2021 I have only now just received a reply in December 2022. Luckily my bank has already refunded the money and as far as I know they are now chasing them for the money.
Peter S
29 November 2022
Comment from uk.trustpilot.com
I joined this site. Placed some small bets then tried to withdraw £30. Couldn't withdraw as hadn't verified so I uploaded a utility bill and Driving Licence. Still not enough - they then wanted a photo of my bank card, front and back. Still not enough. I then get asked to provide a selfie facial photo with my hand in it holding my bank card :-)). The next thing I expected was to be asked to do the Hokey Cokey or take a photo of my ar*e. After 5 days, I still can't get the money out because they are "verifying" my documents. This site is a COWBOY SITE, do not invest 1p into it !! There are dozens of online betting and casino sites, stick to the trustworthy ones like Grosvenor, Hills, Ladbrokes etc and avoid this bunch of cowboys at all costs!!
peter redrup
28 November 2022
Comment from uk.trustpilot.com
I have been onto chat 3 times , each time they time you out even though you ask them not to.Always get error code that timed out, how do you chat to these people or is it a ploy to just get rid of you?I have made the qualifying bet for the welcome bonus but the free bet never appears. Trying to chase this by chat is waste of my time, I would advise others to stear clear of this bookmaker
Neil King
17 November 2022
Comment from uk.trustpilot.com
Biggest pile of sxxt out there. It’s such a bad casino. Haven’t used the sport betting side and I won’t even risk it but if your playing slots, DONT!!! It took 5 days before my funds to even go through on deposit and when it did, what a total disappointment. The payouts are awful. I put £10 on the first time and money went within minutes. I tried another £10(this took 5 days) thinking maybe I just had a bad streak but I was wrong. This casino will rob you for your money, and fast!! If I had got a bonus round I might of given it 1 star but I didn’t get a single bonus round. trust me I play slots a lot and I’ve never played such an awful casino. There is no entertainment value, just frustration from being robbed. Go mr q or casushi if you want entertainment. I’m probably gonna get a reply about how it’s not fixed and your a part of the gambling commission crap. Save your lies ☺️
Fiona Macleod
16 November 2022
Comment from uk.trustpilot.com
Stay away, something not right with this site. For the past few weeks now anytime I try to login, I am taken to foreign pages, polish/spanish/Portuguese/German, and try as I might to keep refreshing the page or try to log in via another search engine, the same happens there. Then when I finally do find its gone back to the English page, I play the games and they stick and jump and lag. Something just isn't right. I made a deposit this morning and since then have not been able to get back on to play it as its coming up in foreign languages again, but if and when I do eventually get on to play it, I will use it and never deposit with it again. I have tried customer support, I tell them about the languages and jumping around, but all they say is, what is it you want help with? I have played on this site for a year or 2 now and have often wondered if there could be a chance its a scam, now I'm almost convinced after reading alot of these reviews. Look out for these foreign pages and do not use your login details on them.if I could give 0 stars I would.
David h
10 November 2022
Comment from uk.trustpilot.com
Promised withdrawal would take up to 48 hours after 5 days it’s still pending. Try to talk to someone on chat and it’s worse than useless. They just say you will be updated via email today/tomorrow then nothing! I sent the required documents which were verified months ago so it’s not that holding it up. Do not play this casino! I am starting to worry it’s a scam website :-(
Andrew Mendel
01 November 2022
Comment from uk.trustpilot.com
They don’t even deserve one star ⭐️ An unregulated casino .Letting everyone gamble all their money and then barring them and self excluding people not giving them a chance to win back anything. Keeping them wanting to be paid tooThey should not be given a licence . As they had let people gamble who had precluded themselves too . So they need to be fined big time . Don’t go near this casino on line . They are dishonourable towards clients too. Violators of a casino on line too .
Hamza Rafi
26 October 2022
Comment from uk.trustpilot.com
I will never give this online casino Hopa a single flipping star to be honest as I am been playing from 13 years and never happen anything like that , I was wining £12k and they block my account because of wining then I contact customer service some lady named Stacy , she is very rude at maybe because of my wining suddenly and I asked them why did they locked the account for she ain’t give me a answer properly and cuz of some argument on phone she took it very personal and locked my account for 5 years like what the hell , if u having a bad day u can’t just make us feel the same , first of all it’s ur right to make us help , they actually hiring for u I guess , get a life , they she refunded me £652 as I said to me the next transaction wasn’t approved and I called my bank , they said it’s been approved and this Hopa company lying to you mainly to get ur money , listen I don’t give a heck about £12k but the way you guys make me feel on my bday if my money ain’t come full in my account, I will take you guys to the police and court as it’s a day light robbery and I will not let u guys do that , atleast not with me , thank u again for making me go through this all , m really depressed because of you guys
john wain
12 October 2022
Comment from uk.trustpilot.com
I placed a bet on horseracing with Bettarget. My horse was the 5/1 favourite. When they settled the bet. They changed the odds to 10/11 !!!!! There were a couple of long shot non runners so I expected a small rule 4 deduction. It took me three months and the involvement of IBAS to get Bettarget to settle my bet correctly. What was very interesting is that they sent IBAS an email which basically states that their rule 4 calculation process is wrong. Probably anyone who has had a horse racing bet with them (or any other Aspire Global brand) is likely to have had money falsely deducted from winning betsSince they admitted that their rule 4 processing is not working, I checked my Hopa account (also run by Aspire Global). I found 68 bets where Hopa had changed the odds of my bet AFTER I bet. Some of them may be genuine rule 4 deductions but, as they have admitted that their rule 4 processing doesn't work, I have asked them to explain why they have deducted money.That was over a week ago. My previous experience with Bettarget would suggest that I will probably not get a response from Hopa within the maximum 8 weeks specified in their gambling licence so I have already registered a claim with IBAS.
MICK DOOLEY
11 October 2022
Comment from uk.trustpilot.com
Unfortunately I've found myself 1/2 pissed on a Monday night looking to place a bet?????????I have £ limits that I've hit with my normal betting sites so ... joined Hopa???ATM ... my football bet is winning (£20 placed at 7/5) 2-0 ...cash out is ... LOL... £22.46 IN THE 65th minute!I've been given my FREE £20 Bet! BUT .... From what I've read ...I'll be happy to get my £20 back???Date today is 11/10/2022!I PROMISE!! I'll let you know IF I get ANY MONEY BACK???? FINGERS AND TOE'S CROSSED!!!!!!BTW ... It's now 1 a.m 11/10/2022 ... my £20 win at 7/5WON!! I've now processed a £48 withdrawal??? LOL ... I'm not expecting to get ANYTHING????? ... Will update on this review!! LOL!!WELL it's11.15am 11/10/2022 and my bank acc. has been credited with my £48 winnings withdrawal!!!Looks like I'm one of those who had a lucky escape? I still have my FREE £20 bonus bet running ... BUT ... I will NOT be putting/risking anymore £'son this site!!!
Ellie Jamieson
07 October 2022
Comment from uk.trustpilot.com
I like a bet on sport and opened an account. I won a very small amount to add to my original deposit. About 250 pounds in total. I decided to withdraw or cashout as they call it. My withdrawal has been sitting in pending for over a week. Which means it has not been processed. They state worst case all withdrawals get processed within 48 hours. (2 working days) All my emails get ignored. I have contact customer service via live chat twice per day. Each day I am assured all is fine and payments will process my withdrawal shortly. THEY NEVER DO UKGC IF YOU HAVE ANYONE READING THESE FORUMS. INVESTIGATE THIS SPORTSBOOK. HOW ON EARTH CAN YOU GIVE THESE CHARLATANS HAVE A LICENSE TO OPERATE IN THE UK. There are literally 100s up 100s complaints and horror stories about this sportsbook on various review sites.
Hannah Terry
04 October 2022
Comment from uk.trustpilot.com
Terrible betting site, it is incredible they have a license to operate in the UK:Will not allow you to withdraw to a UK issued Debit card. (They quote antiquated mastercard policy that does not apply to UK debit cards - every other bookie/sportsbook allows withdrawal to UK Bank issued debit cards both visa &mastercard)Then when you give them bank details to for bank transfer they say they cannot send to Virgin Bank.So I have no way of getting paid - of course they took my deposit in seconds not advising of any issues when withdrawing to UK Bank Mastercards.DO NOT GO NEAR THESE SCAMMERS AND MAKE COMPLAINTS TO THE UKGC. So they have several hundered pounds of my money they tell me they are now allowed to send to me!! There are lots of reputable bookmakes - kicking myself for going near these scam merchants
adam knapczyk
27 September 2022
Comment from uk.trustpilot.com
I Joined hopa 2 weeks ago and deposited £100 I play on Big Bass and won £878 and I withdrawn the money , take 24h to receive money in my account . Couple days after deposited 200 but not luck, day after (Friday) deposited £120 and stake again on Big Bass splash stake 6£ spin and won 30k. I make withdrawal 3 x 10k because limit on one transaction is 10k.On fallowing Monday no money in account so talk to customer services, they tell me what I need to wait up to 4 working days. Next day Tuesday money was in my account. 100% recommended good helpful customer services Great casino!!! Make my life more easy now don’t understand why such bad reviews?not a scam casino
Iain Maclaren
16 September 2022
Comment from uk.trustpilot.com
Hopa are cheating, I assume illegal thieves. I have been trying to withdraw £1689 since April 2022. They cannot be contacted. They must never be trusted.
Carol Vickers
16 September 2022
Comment from uk.trustpilot.com
Joined this site yesterday and it was obvious it was a scam.... Hardly any wins and played for 4hrs so I decided to cash out what I had left.. Now I can't get back into my account with my login details despite doing a password reset.. Now it says access denied.... Rip off merchants don't touch with a bargepole people.... Shocking..
Riley
15 September 2022
Comment from uk.trustpilot.com
Withdrawal:7days still in pending (yes pending means it hasn't been processed yet to release funds). -website says 48hrs for this.Received no email even after several attempts to talk to customer services regarding this issue (genetic responses saying I will receive an email shortly).All documents sent well over a week ago now and still no verification (several documentation accepted by any other site originally after sign up it stated I'd been verified).Owed in the hundreds. -Visa deposits says max 6days for withdrawal and it's been over a week in pending.Will take to gambling comission or similar if no response in the next 24hrs after one last attempt at talking with customer services so to be continued. -Will update this review if needed.
Sarah
11 September 2022
Comment from uk.trustpilot.com
This site is terrible am still waiting on 180 pound to go in my bank ,, av tried to talk on customer service and there still not getting back all I want is my money and this site is getting deleted,,,, am waiting on game care to get back to me
Colin
27 August 2022
Comment from uk.trustpilot.com
Avoid this online casino like the plague. When you finally hit a scatter bonus it's just dead spins and not a penny won. How is that even possible? You've been warned!!
Cyp Ciprian
27 August 2022
Comment from uk.trustpilot.com
Guys don't play at this casino. The gonna ripp u off. Never seen something like this. And they f.....g changing the screens. I got the proof to. I took screenshot at the win it was close to 1000 but then after a ,,technical error,, they said the screen and the winning went to 254£ f.....g scammers. Im a foreigner idk where to go and complain about them . ?
Happy field
11 August 2022
Comment from uk.trustpilot.com
Mobile app just keeps freezing and jumping. Limited customer service hours. Take up to 48hrs to just process a withdrawal with further 3-5days for it to hit your account. Didn't get a bonus when I signed up with my £10 to try the site as thought all these bad reviews couldn't be accurate but am still waiting for my cashout to be processed...oh and they charge you for depositing as well!!!
kevin witter
10 June 2022
Comment from uk.trustpilot.com
Where do I begin? This site is a skin (a n absolute mirror image) of about 8 sites from what I've experienced SO far. Everything about it is horrible. I've never left my email address on this site. But im so disgusted by this setup it makes me want to protect prospective customers. I will update which sites are connected to this skin but so far I know it includes hopa. Karamba. Mcbookie. Betgoodwin. Zetbet. Luckster sport. Betuk. Infernobet. Betdukes. Betiton. And more to come no doubt.
Radoslaw Pawlowski
27 November 2024
Comment from uk.trustpilot.com
SCAM SCAM SCAM SCAM !!!!!!!!!!!!! MY WITHDRAW WAS PENDING FROM 3 NOVEMBER TO YESTERDAY. I TOLD THEM 10 TIMES WHY MY WIHTDRAW IS PENDING THAT LONG TIME. AGENT SAY "JUST DELAY" XDDD TODAY MY ACCOUNT IS SUSPEND AND THEY STOLE ALL MY MONEY !!!! I HAVE INFO ON MY MAIL ABOUT SUSPENED WITH NO REASON !!!!!!! SCAM SCAM SCAM SCAM SCAM
SCAM SCAM SCAM SCAM !!!!!!!!!!!!! MY WITHDRAW WAS PENDING FROM 3 NOVEMBER TO YESTERDAY. I TOLD THEM 10 TIMES WHY MY WIHTDRAW IS PENDING THAT LONG TIME. AGENT SAY “JUST DELAY” XDDD TODAY MY ACCOUNT IS SUSPEND AND THEY STOLE ALL MY MONEY !!!! I HAVE INFO ON MY MAIL ABOUT SUSPENED WITH NO REASON !!!!!!! SCAM SCAM SCAM SCAM SCAM