Jeffbet PLAYER REVIEWS(122)
Anton Kubala
07 January 2025
Comment from uk.trustpilot.com
My wife opened an account, deposited money and won ~200£. Wanted to withdraw winnings but the withdrawal is pending for a week now. I have uploaded documents which are also pending review for a week now. I have not received any communication or information from them regarding this process, how long it will take or what they want from me. Upon contacting customer service I am told that my withdrawal is under review and they cannot tell me how long that will take and asked me to wait patiently. I have waited patiently for a week now and when contacting customer service again and demanding an update I am told that "there is nothing more to be offered from their end". Upon replying that I dont find this answer satisfying and demand something to happen I no longer get any response from customer "support" agent. This process is outrageously slow and opaque and the complete lack of communication from this company indicates that once you want to withdraw winnings you are no longer a valued customer but a piece of s**t that can be treated in any conceivable way. Stay away from these people.
Customer
05 January 2025
Comment from uk.trustpilot.com
AVOID scam of a site!! Winnings disappeared
Nicola majella
05 January 2025
Comment from uk.trustpilot.com
This casino is a joke paid out my 1st winnings with my documents. Now I am unable to withdraw my latest winnings as my ID is not acceptable how can they justify this . Place stay away from this site
Jordan Carr
04 January 2025
Comment from uk.trustpilot.com
Horrible dirty scammers can’t own up to there mistakes
John
03 January 2025
Comment from uk.trustpilot.com
See 21luckybet. Same parent company. DO NOT USE
Km
02 January 2025
Comment from uk.trustpilot.com
this is the worst casino ever. I'm trying to whitdraw 4000e. they said they couldn't withdraw money to the card because there a limit. I called the bank and they said there is no limit. instant bank also doesn't work and paypal can't be used. They block my account. Document accept.I've thought about taking the matter to court. what if we take this Casino and the company to court together?stay away from this place these are scammers
Safonov Andrej
01 January 2025
Comment from uk.trustpilot.com
1000£ deposit in 1 go , playing slot game 0£ won all dead spins
Crazylegs Gamer
31 December 2024
Comment from uk.trustpilot.com
DO NOT USE!!won most of my money back and everytime I spoke to someone something else was wrong!In the end they've banned me for what I can only think is because I keep spamming then and emailing complaints.Never got an update email then I get 30 from sister sites I've also been banned on terrible company
GB
30 December 2024
Comment from uk.trustpilot.com
Do not deposit do not play you will not get your money. Waiting on £250 for over two weeks now. Faceless chatbots I am pursuing a complaint with them and will continue with their regulator
Paul Phillips
22 December 2024
Comment from uk.trustpilot.com
I think any casino that charges you a % fee to withdraw money should be banned. It is absolutely outrageous and no other online casino I have played on does this. Please do not register with this company, you would be a fool too.
Jessica Bontemps
22 December 2024
Comment from uk.trustpilot.com
Worst casino ever! I’ve made 2 withdrawals since Friday 20th of December 2024 they did not asked for my id. They let me deposit multiples times then when I’ve requested for my withdrawals then they asked me to send my documents to verify. I’ve done it, I’ve deposited with my new card that I’ve won then they asked me to give send them my old card that I don’t use anymore since November this is ridiculous. They are doing this to delay my payments and trying not to pay me. The worst casino ever
carly scargill
14 December 2024
Comment from uk.trustpilot.com
Ok so I joined today, played today, withdrew today and received my money today.Was pleasantly surprised after reading some of these reviews. Not sure what has happened for other people but I honestly have had a very straightforward and good experience
simon drew
13 December 2024
Comment from uk.trustpilot.com
Withdrawal within hours...no verification needed...perhaps I was lucky
Rich Allsopp
05 December 2024
Comment from uk.trustpilot.com
AVOID JEFFBET AT ALL COSTS. Just look at their ratings & the comments about them on Trustpilot below. 84%1star reviews! That’s the lowest rating possible. Ignore the handful of 5star “don’t know what the problem is” reviews. I “withdrew” £175 on 25Nov24 and have received nothing by 05Dec24. THERE IS NO WAY TO CONTACT THEM.
LUKO
03 December 2024
Comment from uk.trustpilot.com
IT'S A SCAM 100%, The Live Black Jack tables it's a absollutely bull sh*t, who plays the Black Jack you will see what's going on on the all tables, that's disaster messy bull sh*t. About 75% of hands you receive 12, 14, 16 in the first two cards, after that, about 80% if you take the third card you will LOOOOSEEEE !!!!!! I played couple of days in the row in a lot of different tables and it's all the same crap crap crap and crap you get. Another biggest bull sh*t is possible imagine, before it's mixing the cards, it's mixing not the same cards it's on the table, but all the time BRINGING THE CARDS FROM SOMEWHERE !!!!! All the time !!!! That's a scam 1000% and I will report this scammers to the responsible institutions !!!! I'ts a ridiculous how people it's scammed every day 24/7 DON'T PLAY ANYONE ON JEFFBET SITE, KEEP YOUR MONEY, EVEN DON'T TRY FOR ANY FUN, IT'S A SCAM!!!!! 1000%
Kieran Walne
02 December 2024
Comment from uk.trustpilot.com
I don’t understand all of the negative reviews. I played over the weekend and on Sunday won a acca of £168. I withdrawed the whole balance and at around 9pm that evening. And it was processed by 10:30 pm the same night. Very quick and efficient Also I received a notification saying that I had 150 in coins to use in the store for exchange for free bets or casino bonus money.In exchange for my coins I received 1 free bet of £40 1 free bet of £30 and a £5 free bet. Best bookmaker I have ever played with
Luke Galloway
27 November 2024
Comment from uk.trustpilot.com
The usual crap everyone else is saying. Won €64. Knew I’d have to verify my account despite no mention. It’s been over 24 hours and I’ve sent in multiple documents including a bank document that I got physically printed yesterday just for this yet they won’t accept that and there’s zero communication to why. Livechat are pointless, mad that someone’s being paid to do that job.
Thomas Burdett
26 November 2024
Comment from uk.trustpilot.com
AVOID!!! 92% RTP on games other sites have at 96%... You will literally not be able to bonus.
Paul Rowan
24 November 2024
Comment from uk.trustpilot.com
Please read reviews before joining. Mate of mines told me about site. I join the site played fee games lost about £250.Though I try again won £100 so when I went to withdraw the money all they keep saying is no accept I've sent in Phone billPassportDriving licence Driver card Still refusing to pay me out I should have read the reviews and I wouldn't have joined either take you money but don't pay out when you win.
Erik Drapak
24 November 2024
Comment from uk.trustpilot.com
I will not recommend this casino because its always when i play trouble with the technical problems always and i received email about the withdrawal amount of £300 and i never received i aready contact them always say 1 working day its from 02/09/24 and i still dont received i dont recommend people to play this casino.
Baba Najafi
14 November 2024
Comment from uk.trustpilot.com
They are a problematic bet site. They always find a reason to not release winnings. I have won three different times and they failed to process the draw outs. After i found Solick Unity, I stopped betting here and became conservative about it. I have stopped using this bet site but I need to let others know whats going on with them
Adam Cairns
06 November 2024
Comment from uk.trustpilot.com
I placed a bet and the bet was accepted. I have a screenshot of the bet and bet ID. The bet won and they returned the stake. I asked how they can do this? They said sorry for the inconvenience sometimes this happens, and won't pay the winnings. Avoid like the plague.
Customer
01 November 2024
Comment from uk.trustpilot.com
I am very disappointed with my recent experience with JeffBet. I provided all necessary documents, including bank statements showing deposits from my virtual cards, as their support team requested. However, despite my efforts, my account was suspended without clear communication or fair acknowledgment of the documents I provided.The verification process felt excessively difficult and time-consuming, especially considering how easily deposits were accepted without issue. Despite multiple attempts to explain that my cards are virtual and therefore lack physical fronts and backs, I was repeatedly asked to submit documents that simply do not exist.I hope JeffBet considers refining its processes for verifying virtual card transactions and treats customers more fairly in these situations. As it stands, this experience has been highly frustrating, and I urge others to be cautious when choosing this platform.address for jeffbet100 S. Mill Ave, Suite 1600TempeArizona85281
Nguyễn Mai đinh
30 October 2024
Comment from uk.trustpilot.com
Sh casino. Play the game king of crystal. All crystal to the max. Took £500 but fkin no bonus at all £3 for the bonus green crystal is a fki no shame. You should be ban
Andrew
28 October 2024
Comment from uk.trustpilot.com
Cancelled my free bet because I withdrew separate funds AFTER my free bet was applied. They now won't reply to my emails. Save yourself the hassle and go to one of the many other betting sites.
Andrew
26 October 2024
Comment from uk.trustpilot.com
Wish I’d of reac the reviews before I joined absolute thieves please don’t waste your money
Majid Farhadi
26 October 2024
Comment from uk.trustpilot.com
I have withdrawal on 8/10 and still my withdrawal is under review. Is anyone have same problem
Daniel
24 October 2024
Comment from uk.trustpilot.com
Rubbish won money can’t withdraw to many documents I’ve uploaded more and they don’t accept keep the money DO NOT USE!!!!!!
Majid Farhadi
23 October 2024
Comment from uk.trustpilot.com
I have made withdrawal on 08/10/2024 till now I haven’t received my fund. My withdrawal is on pending over 16 days no response so far. Never experienced and I guess this website purely scam.
Daniel Mcpeake
23 October 2024
Comment from uk.trustpilot.com
Worst casino I think I have ever played at. Still waiting for a withdrawal over a week ago and costomer service is dreadful keep giving me the same response
Toma Vaisnyte
17 October 2024
Comment from uk.trustpilot.com
Shocking site all they do just take your money away and give u nothing back not even chance to get a bonus ...waist money and time need to report this one so far
Samuel
17 October 2024
Comment from uk.trustpilot.com
I summit all the relevant documents and my account is fully verified before I play and make any withdrawal, my first 2 withdrawal were smooth and quick, but my last withdrawal were 7 days ago and still not completed, don’t know what is going on, the most frustrating thing about this is the customer service is useless and I send in many emails to the security department but 0 response and juts no communication at all!Nonsense, the service is so bad!
Tom Bryce
15 October 2024
Comment from uk.trustpilot.com
Not sure what all the bad reviews are, I deposited £500 lost that, deposited another £500 and got that to £1200, decided to withdraw and received funds within a couple of hours. Can’t fault them so far.
Yordanka Nikolova
12 October 2024
Comment from uk.trustpilot.com
never register with this casino, complete absurdity, they don't ask you for documents when you register and make a deposit, but when you request a withdrawal, they start asking for your birth certificate 😂😂😄 complete 🤬
Matthew Jones
08 October 2024
Comment from uk.trustpilot.com
AWFUL BOOKIES as when you deposit money, 5 minutes later there's constant pop-ups about activating your account but after you've deposited the money. They then send you a code to put in which doesn't work.
The Punisher
03 October 2024
Comment from uk.trustpilot.com
I deposited £50 and another £50 the second deposit didn't show on my balance customer service said they would refund. I never got it back.
Denise turner
02 October 2024
Comment from uk.trustpilot.com
Wish I would have read reviews 1st, this site is terrible. They give you a bonus but you can't play on live casinos with it, you have to play slots. Unlike more repertably sites you are allowed to play your bonus 1st and then go on to real money, not on here. Won't be playing on here again
James
30 September 2024
Comment from uk.trustpilot.com
In 20 years of online gambling I've never experienced anything as bad as this site, I deposited £35 for my first ever deposit with jeff bet and they took out £115 instead and froze my account . Stay away people thieves at work here , I didn't even get to place a bet .
AGD
27 September 2024
Comment from uk.trustpilot.com
I don't suppose that there is much point in me writing this review and adding my voice to the almost universally bad ratings this casino has received, since they do not seem to engage with the reviewers on TrustPilot to try and resolve whatever issues might have led them to write their complaint in this public forum. However, I am aware that many complaints against casinos can be seen as the rantings of sore losers, unhappy that they have bet and lost more than they can afford, so I thought a more specific explanation of my issues might still be useful.Firstly, I have not had too many issues with this casino website: they have a good range of games, which are well-presented; their promotional offers are reasonable (though the playthrough requirement on any winnings is excessive); the gaming platform is stable without any significant crashes or error. So far so good.The main issue is that when something does go wrong - or even if you have a question that is not answered by their Support FAQ , or by their chatbot - your only recourse is to try to get an resolution/answer from their Live Chat support agents. "Good luck with that", I say, because they are amongst the rudest and most unknowledgeable support agents that I have come across in over 15 years of gambling online.Using the points I had accumulated through their Rewards Programme, I "bought" 2 free sports bets: one for £10 and one for £5. I then placed 2 Multi-bets/Accas, each with 2 legs on upcoming horse races. I selected the first or second favourite in each of the 2 races in each of the 2 multi-bets, and I clicked the button to place the bets "Each Way" (which is my usual practice when trying to monetise Free Bets on any gambling website). However, when I looked at the bets in my Bet Slip history, before any of the races had been run, there was nothing to indicate that the bets had been placed Each Way, although there were some unfamiliar symbols shown next to the bet details. I contacted the Support team via Live Chat to ask how they represent Each Way bets on betslips. Their opening response was: "it is the player's responsibility to thoroughly verify and confirm that the desired bet being placed is accurate" and that they would not be able to change the bet. I pointed out that I had not asked for anything to be changed, only whether the unfamiliar symbols were indicators that the bets were Each Way. Her response was "the bet was placed personally by you. Therefore, you should know what bet you placed." and I responded that, following that logic, no bet history window would be required at all, as users should remember what bet they placed.By now, 30 minutes had passed since the bets had been made and, despite my horses coming 1st and send in their respective races, the best was settled as a loss, and so was clearly not saved as an Each Way bet.I explained that I was certain that I had selected the option to place the bets Each Way and, trying to find an possible explanation, I asked that whether there were restrictions preventing Free Bets from being placed Each Way. She replied to say that she has given me all of the information required and that she would now be closing the chat, which she promptly did.I started a second chat, and was connected to a different agent. I explained the background, ending with the single question as to whether Free Bets can be placed each way. The new agent responded with a verbatim copy of the first agents initial response: "it is the player's responsibility to thoroughly verify and confirm that the desired bet being placed is accurate". I pointed out that my only question was about whether there are restrictions on Free Bets and the agent dis not respond to any further messages, even though the chat window was informing me that she was reading them.Unfortunately, this latest incident is entirely typical of this casino: whatever issue you might try to raise, or question you might try to ask, the initial response is alway a defensive flat denial and an accusation that you must be doing something wrong. The response is ALWAYS "the issue that you are trying to report did not happen". If you report that a slot game is not loading, the literal response is "well, I can load it"!A lot of money passes through casino websites and - as with any technology - it is inevitable that there are times issues/problems will be experienced. It is important for casino users to be able trust that casino operators will take reports of problems seriously and provide genuine support to help their users resolve them or at least understand where things might have gone wrong.Unfortunately, it is quite clear that Jeffbet.com cannot be trusted to do so.
Morgan
24 September 2024
Comment from uk.trustpilot.com
If there was under 0 star I would have gave it to this scammers, the free bet of new customer doesn't work, and when you asked them to fix , they quite the chat, and never let you again to chat with them. They are proper scammer, plus notices £3 fee if you want to withdraw, never seen that anywhere.STAY AWAY FROM THIS SCAMMERS
Martin Kellett
17 September 2024
Comment from uk.trustpilot.com
I wouldn't even give it 1 star only time I had a good win was with bonus money deposited a fair amount games seem rigged £2 spins an most I won was 20 out of 400 not even 1 bonus feature rolled in wish I read the reviews before I concidered this site stay clear
Sood
17 September 2024
Comment from uk.trustpilot.com
thieves. signed up to welcome offer and won £16. Tried to withdraw and they keep coming up with new ones to prevent my account from being verified. I was asked to handwrite a paragraph and send a picture of this to show proof of payment. Once I did this, they kept asking me ludicrous ideas to further verify myself. Livechat function are a bunch of liars and stop responding when you explain how fraudulent they are. This company must be reported and sued.
Barry Carson
05 September 2024
Comment from uk.trustpilot.com
Jeffbet, online casino, spinwinz etc there is lots of websites run by progress play team 100s In fact. In there terms and conditions if you have recieved a welcome offer before on any of there sites just ounce then your not entitled to other welcome offers on any different brand (site) because it is part of there network. Now this is actually illegal what they our doing writing it in the small print In there terms and conditions so you cannot do anything. There is no time limit just states if you have recieved 1 welcome offer your excluded from all other promotions on all brands within there progress play network. Jackpotjoy, virgin etc...sister accounts run by the same network I got all promotions when registering because each brand is different and has its own site but run by same people it would be discriminating not to recieve such promotion under different brand same network. This is stealing (theft) at the highest degree and on the most vulnerable. There needs to be something done because registered with at least 5 of there sites and never recieved any promotions I want to spread awareness about progress play sites ITS THEFT AND FALSE ADVERTISING UNDER DIFFERENT NAMES OF SITES!!!!LEGAL ACTION NEEDS TO BE TAKEN
Philip
04 September 2024
Comment from uk.trustpilot.com
Biggest scam going do NOT deposit on here i did won money I tried to withdraw they asked for ID I sent driving licence they blocked my account give me no reason I had over £100 in account
M. H.
30 August 2024
Comment from uk.trustpilot.com
Real money play lost far too quick.Bonus play buzzing (small stakes) with check side, wins galore.Games slow on larger bets and keep freezing or error messages to reload game.50x wagering means you are unlikely to win the bonus fund.Got to lose another £980 deposit before they will pay out because of their £20 bonus play.My maths is really crap but I know there is something not quite right here.NOT FOR ME BUDDY.Dont snidely put me on that GameStop register !!!
Julie Hudson
26 August 2024
Comment from uk.trustpilot.com
Don't play on here real review impossible to wager, slots don't pay out and bonus money kept disappearing very bad site , and customer care are rude and don't care
Anonymous Anonymous
08 August 2024
Comment from uk.trustpilot.com
Complete scam! Allow you to make deposits with a card and apple pay but can only withdraw in cryptocurrency!! This has to be fraud at its best
haaeeb ahmed
05 August 2024
Comment from uk.trustpilot.com
Disgusting service and completely unprofessional. Won £400 and opted to withdraw. They put the account under restriction and asked foe verification documents. I sent them same day and were accepted. It's almost a week now and they still haven't approved the withdrawal and keep saying it's under review. Behaving like crooks just hoping I'll go away. I will not
Toms
25 July 2024
Comment from uk.trustpilot.com
Won some money and after that i did verification. It was "succesful" as the site says but supports keeps asking for more and more documents of me.Please avoid this scam site!I believe there is no way of getting cash out.
Paula L
14 January 2025
Comment from uk.trustpilot.com
Not sure why there is so many negative reviews for this site, never had a single issue, win as much as you would on any other decent site and the withdrawals are always really fast, usually within the hour! There's a good selection of games and sports. Only thing I would like is bingo added. Would recommend.
Not sure why there is so many negative reviews for this site, never had a single issue, win as much as you would on any other decent site and the withdrawals are always really fast, usually within the hour! There’s a good selection of games and sports. Only thing I would like is bingo added. Would recommend.