Karamba PLAYER REVIEWS(445)
Silewen
09 July 2020
Comment from uk.trustpilot.com
Look up all casinos owned by Aspire Global LTD and stay away from them. In my experience, they seem to be on the side of the consumer (like all casinos have to nowadays) but they're really not. They will make it as hard as possible to withdraw your winnings. Unneccessary verification, rude customer service, a lack of communication and a general money-grabbing feeling all put me off Karamba and other Aspire casinos for good. P.s. you only have to look at their cut-and-paste responses on this page to these reviews to see they don't really care. It's actually kind of sad, they used to tailor responses to the reviews (see next page), but clearly have given up. EDIT: Goes to show when I point out their copy-and-paste responses they respond to me with the same response... lol if you're thinking about starting a business just do it, if these clowns can survive anyone can
Look up all casinos owned by Aspire Global LTD and stay away from them. In my experience, they seem to be on the side of the consumer (like all casinos have to nowadays) but they're really not.
They will make it as hard as possible to withdraw your winnings. Unneccessary verification, rude customer service, a lack of communication and a general money-grabbing feeling all put me off Karamba and other Aspire casinos for good.
P.s. you only have to look at their cut-and-paste responses on this page to these reviews to see they don't really care. It's actually kind of sad, they used to tailor responses to the reviews (see next page), but clearly have given up.
EDIT:
Goes to show when I point out their copy-and-paste responses they respond to me with the same response… lol if you're thinking about starting a business just do it, if these clowns can survive anyone can
Reply
Mettal
09 July 2020
Comment from uk.trustpilot.com
I didn't see all these reviews before I signed up on Karamba. Now I regret it. If I saw them before, I would never sign up. I deposit nearly €3000 and I won up to €6600. Then I decided to withdraw everything. I had already uploaded all the needed documents, so Karamba told me my account was already verified and everything was okay. Even my Neteller account. After I put those €6600 to withdraw it took 2 days and a whole lot of chatting before they accepted the withdraw and took it to processing. I got an e-mail which told me that the withdraw would be finished within the next 24 hours. After 24 hours nothing had happen. I contacted live chat. Suddenly I was told that it was within the next 48 hours. Not 24 hours. Well, okay then. Now it has gone almost 6 days and I still havent gotten my money to my Neteller account. When I talk to them about it, they say "Hmmm, something must have happened. We must figure out what has happenend and get back to you". I mean... what!?! So it seems like they "lost my money" somehow when they were going to transfer it to my Neteller account. What kind of a joke is this!? So then they had to make a case for the finance departement to figure out what had happened and to get an answer it would take days. Many days. They say they can't call them. We just have to wait several days for an update. What is this nonsense?! If they don't fix this now, I have no choice than to report them and sue them. My lawyer in my country has connections in Malta, so we will have no choice than to sue them if they don't fix this NOW. They will not get away with this. Every time I talk to them about this they say the same thing: "We will get back to you on e-mail when we get an update". But I never hear anything. Its all lies. I guess they wait as long as possible to see if I back down and forget it, but I don't back down no matter what. I am gonna get whats mine. Now. So people, stay away from this site. I have never had so much trouble with withdrawals on any other site.
I didn't see all these reviews before I signed up on Karamba. Now I regret it. If I saw them before, I would never sign up. I deposit nearly €3000 and I won up to €6600. Then I decided to withdraw everything. I had already uploaded all the needed documents, so Karamba told me my account was already verified and everything was okay. Even my Neteller account. After I put those €6600 to withdraw it took 2 days and a whole lot of chatting before they accepted the withdraw and took it to processing. I got an e-mail which told me that the withdraw would be finished within the next 24 hours.
After 24 hours nothing had happen. I contacted live chat. Suddenly I was told that it was within the next 48 hours. Not 24 hours. Well, okay then. Now it has gone almost 6 days and I still havent gotten my money to my Neteller account. When I talk to them about it, they say "Hmmm, something must have happened. We must figure out what has happenend and get back to you". I mean… what!?! So it seems like they "lost my money" somehow when they were going to transfer it to my Neteller account. What kind of a joke is this!?
So then they had to make a case for the finance departement to figure out what had happened and to get an answer it would take days. Many days. They say they can't call them. We just have to wait several days for an update. What is this nonsense?! If they don't fix this now, I have no choice than to report them and sue them. My lawyer in my country has connections in Malta, so we will have no choice than to sue them if they don't fix this NOW. They will not get away with this. Every time I talk to them about this they say the same thing: "We will get back to you on e-mail when we get an update". But I never hear anything. Its all lies. I guess they wait as long as possible to see if I back down and forget it, but I don't back down no matter what. I am gonna get whats mine. Now.
So people, stay away from this site. I have never had so much trouble with withdrawals on any other site.
Reply
Richard
08 July 2020
Comment from uk.trustpilot.com
Awful! Registered for an account using a 'Bet £10, get £10 free bet' offer. I placed my qualifying £10 bet and asked on their live chat when the bonus would be credited. I was told that I was no longer eligible for bonuses and that it was a 'management decision'. They entice you in with offers but then remove said offers seconds after a deposit! I opened and closed my account all within about 20mins and I'm glad to say that I won't ever be dealing with them again! AVOID AT ALL COSTS!
Awful! Registered for an account using a 'Bet £10, get £10 free bet' offer. I placed my qualifying £10 bet and asked on their live chat when the bonus would be credited. I was told that I was no longer eligible for bonuses and that it was a 'management decision'. They entice you in with offers but then remove said offers seconds after a deposit! I opened and closed my account all within about 20mins and I'm glad to say that I won't ever be dealing with them again!
AVOID AT ALL COSTS!
Reply
ms law
01 July 2020
Comment from uk.trustpilot.com
Absolute charlatans. DO NOT USE THESE SCAMMERS. Never ever have I had an issue withdrawing with any other betting site, this one waits a day and a half then contacts you asking for so much ID, then they “reject” it for the most stupid incomprehensible reasons. Had an email at 8.am saying account verified, few minutes later asking me for more ID to be re-sent!!!! They certainly have no issues taking deposits but block you taking it. Customer service number no one answers, you’re left holding and holding. Live chat fob you off. I should have read the reviews before embarking on this website. If they think I’m going to leave £2360 with them They are mistaken. I will go to the ends of the earth to recover my money. MGA IS BEING INFORMED, gambling commission and also will go to mainstream media if this is not sorted today, don’t they know the damage they are causing themselves???? Karamba, this is NOT the way to keep customers can’t you just be honourable and keep your client base? So unnecessary. ***reply to karamba; I am Waiting for withdrawal of winnings and I withdrew money I erroneously deposited. What difference? So both. Makes no difference, you have completely stressed me out and reading reviews I am nervous. You are regulated by the same governing body yet you abuse this and make people jump through hoops to get money back. Why not verify new customers on application so they don’t go Through this abusive and stressful process? Been informed by withdrawal has been approved and I will update, if it’s not received by next Wednesday (that will be 8 WORKING DAYS BY THEN), the. Watch this space. I will never stop so May as well pay me my money back. You are a disgrace to the gambling industry. All live chat transcript was deleted by you so I have asked for this to be emailed. ***2nd update!!! Logged in to see status of my money withdrawals, says approved. But is asking me for additional ID, WHAT MORE ID DOES ONE HAVE? Have given; driving licence, passport, front and back of debit card, up to date utility bill. These people should be prosecuted for causing distress. Will update if and when funds received. Worst ever gambling site, ONE POSITIVE IS I WILL NEVER GAMBLE ONLINE AGAIN..., so thanks for that..,,,,
Absolute charlatans. DO NOT USE THESE SCAMMERS. Never ever have I had an issue withdrawing with any other betting site, this one waits a day and a half then contacts you asking for so much ID, then they “reject” it for the most stupid incomprehensible reasons. Had an email at 8.am saying account verified, few minutes later asking me for more ID to be re-sent!!!! They certainly have no issues taking deposits but block you taking it. Customer service number no one answers, you’re left holding and holding. Live chat fob you off. I should have read the reviews before embarking on this website. If they think I’m going to leave £2360 with them
They are mistaken. I will go to the ends of the earth to recover my money. MGA IS BEING INFORMED, gambling commission and also will go to mainstream media if this is not sorted today, don’t they know the damage they are causing themselves???? Karamba, this is NOT the way to keep customers can’t you just be honourable and keep your client base? So unnecessary.
***reply to karamba; I am
Waiting for withdrawal of winnings and I withdrew money I erroneously deposited. What difference? So both. Makes no difference, you have completely stressed me out and reading reviews I am nervous. You are regulated by the same governing body yet you abuse this and make people jump through hoops to get money back. Why not verify new customers on application so they don’t go Through this abusive and stressful process? Been informed by withdrawal has been approved and I will update, if it’s not received by next Wednesday (that will be 8 WORKING DAYS BY THEN), the. Watch this space. I will never stop so May as well pay me my money back. You are a disgrace to the gambling industry. All live chat transcript was deleted by you so I have asked for this to be emailed.
***2nd update!!! Logged in to see status of my money withdrawals, says approved. But is asking me for additional ID, WHAT MORE ID DOES ONE HAVE? Have given; driving licence, passport, front and back of debit card, up to date utility bill. These people should be prosecuted for causing distress. Will update if and when funds received. Worst ever gambling site, ONE POSITIVE IS I WILL NEVER GAMBLE ONLINE AGAIN…, so thanks for that..,,,,
Reply
James
01 July 2020
Comment from uk.trustpilot.com
When writing this review, i'm writing as a whole for sites on the Aspire Global Platform, rather than just for Karamba itself. I've been playing on their sites since December 2019, and have to say that it's been consistently the best playing experience i've had online, thanks to their consistent match bonuses, fantastic variety of games etc. Across their sites, they offer 100% new customer bonuses and free spins with a small minimum deposit of either £10 or £20 (dependant on the site). Match bonuses have a low wagering of 35x, and there's not a large number of games that are restricted when you have bonus funds. It did take me a while to get verified on a few of the sites (Standard with all casinos), but once sorted the withdrawals were getting processed very quickly into my neteller, no hassle involved. I've just had a fantastic few months on Aspire, but has come to a temporary halt as they've requested proof of wealth documentation (Due to the numerous deposits & withdrawals) and still awaiting a response, as well as an issue I encountered where I deposited on 3 of their sites, they were declined but the money did leave my Neteller and hasn't been refunded, but once sorted will remove this segment of the review. Thanks and hopefully look forward to playing with you again soon!
When writing this review, i'm writing as a whole for sites on the Aspire Global Platform, rather than just for Karamba itself.
I've been playing on their sites since December 2019, and have to say that it's been consistently the best playing experience i've had online, thanks to their consistent match bonuses, fantastic variety of games etc. Across their sites, they offer 100% new customer bonuses and free spins with a small minimum deposit of either £10 or £20 (dependant on the site). Match bonuses have a low wagering of 35x, and there's not a large number of games that are restricted when you have bonus funds.
It did take me a while to get verified on a few of the sites (Standard with all casinos), but once sorted the withdrawals were getting processed very quickly into my neteller, no hassle involved.
I've just had a fantastic few months on Aspire, but has come to a temporary halt as they've requested proof of wealth documentation (Due to the numerous deposits & withdrawals) and still awaiting a response, as well as an issue I encountered where I deposited on 3 of their sites, they were declined but the money did leave my Neteller and hasn't been refunded, but once sorted will remove this segment of the review.
Thanks and hopefully look forward to playing with you again soon!
Reply
Dan Fuller
28 June 2020
Comment from uk.trustpilot.com
Opened an account using a new customer promotion. Free bet only available upon settlement of bet, despite this not being mentioned in the free bet conditions. Website very slow, took forever to withdraw, I’m sure just a coincidence
Opened an account using a new customer promotion. Free bet only available upon settlement of bet, despite this not being mentioned in the free bet conditions.
Website very slow, took forever to withdraw, I’m sure just a coincidence
Reply
Olu of Hackney
21 June 2020
Comment from uk.trustpilot.com
I’ve put my username because I’m not just posting reviews for the sake of review Jeremiah67 . Dis organisation are out there to defraud you of your hard earning . Pls don’t place a bet with them . They charge you money to even deposit and when you make a withdrawal they declined it and hold your money for weeks . Pls stay away. I have opted for one star cuz that’s the only option available ideally I won’t give them any ratings. Also pls be aware that the organisation is linked to different or several companies trading using different company name . To conclude I have issued them a notice to proceed to the small claim court to recover my money. The sad thing is that I’ve not won a penny I’m only withdrawing my money that i deposited. Pls don’t use dis organisation or any associated company. Good luck
I’ve put my username because I’m not just posting reviews for the sake of review Jeremiah67 . Dis organisation are out there to defraud you of your hard earning . Pls don’t place a bet with them . They charge you money to even deposit and when you make a withdrawal they declined it and hold your money for weeks . Pls stay away. I have opted for one star cuz that’s the only option available ideally I won’t give them any ratings. Also pls be aware that the organisation is linked to different or several companies trading using different company name . To conclude I have issued them a notice to proceed to the small claim court to recover my money. The sad thing is that I’ve not won a penny I’m only withdrawing my money that i deposited. Pls don’t use dis organisation or any associated company. Good luck
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Nigel Chambers
14 June 2020
Comment from uk.trustpilot.com
I recently emailed the UK gambling commission to get clarification on the rules that companies like Karamba are obligated by law to follow in regards to the provision of ID. This was the reply I got. As you are more than likely aware we introduced new legislation 07 May 2019. The new rule is that all GB licensed gambling companies must fully verify a consumers age and identity before allowing them to place a bet. They can do this by using electronic checks, such as checking credit referencing agencies and the electoral roll. If the check is successfully completed electronically, consumers will be able to place bets without providing copies of their ID documents. If they are not able to verify you electronically then you will be asked to provide copies of your identity documents such as passport, driving licence and utility bills. They cannot ask for identity documents once bets have been placed, the changes in May 2019 were introduced to prevent gambling companies placing obstacles in the way of consumers withdrawing money. If you feel that an operator has not acted in line with the regulations, you are more than welcome to provide us with information of this. Information from consumers helps us to see how operators are acting and leads into our compliance work. Yours sincerely F McCann Contact Team Adviser GAMBLING COMMISSION Victoria Square House Victoria Square Birmingham B2 4BP Tel: 0121 230 6666 www.gamblingco I hope this information helps you should you be experiencing difficulties getting your withdrawals. When I contacted them It was with the suggestion that all KYC should be done before deposit and once a wager had been accepted the company is obligated by law to payout and within 24hrs which I think is a fairer way.
I recently emailed the UK gambling commission to get clarification on the rules that companies like Karamba are obligated by law to follow in regards to the provision of ID. This was the reply I got.
As you are more than likely aware we introduced new legislation 07 May 2019. The new rule is that all GB licensed gambling companies must fully verify a consumers age and identity before allowing them to place a bet.
They can do this by using electronic checks, such as checking credit referencing agencies and the electoral roll. If the check is successfully completed electronically, consumers will be able to place bets without providing copies of their ID documents. If they are not able to verify you electronically then you will be asked to provide copies of your identity documents such as passport, driving licence and utility bills.
They cannot ask for identity documents once bets have been placed, the changes in May 2019 were introduced to prevent gambling companies placing obstacles in the way of consumers withdrawing money.
If you feel that an operator has not acted in line with the regulations, you are more than welcome to provide us with information of this. Information from consumers helps us to see how operators are acting and leads into our compliance work.
Yours sincerely
F McCann
Contact Team Adviser
GAMBLING COMMISSION
Victoria Square House
Victoria Square
Birmingham B2 4BP
Tel: 0121 230 6666
http://www.gamblingco
I hope this information helps you should you be experiencing difficulties getting your withdrawals.
When I contacted them It was with the suggestion that all KYC should be done before deposit and once a wager had been accepted the company is obligated by law to payout and within 24hrs which I think is a fairer way.
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Michael Tracey
11 June 2020
Comment from uk.trustpilot.com
Should get no stars as this has to be the worse betting site ever...they take your money very quick but don't want to give you back your winnings.They will try anything to keep it asking you for this id that id then saying we need more proof who you are but no proof to take your money...joke site stay well away
Should get no stars as this has to be the worse betting site ever…they take your money very quick but don't want to give you back your winnings.They will try anything to keep it asking you for this id that id then saying we need more proof who you are but no proof to take your money…joke site stay well away
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Somewhere87
11 June 2020
Comment from uk.trustpilot.com
Doesnt reply to Mails. Waiting for over 10 Days. No answer to my question.
Doesnt reply to Mails. Waiting for over 10 Days. No answer to my question.
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lewis
07 June 2020
Comment from uk.trustpilot.com
Would give 0 if possible!!! Signed up as a new player, NEVER got ANY new player bonuses even when visiting the promotional page. After I finished playing I closed my account instantly. Would not recommend false advertising DO NOT USE!!! If I see the reviews before would not of joined this site Currently seeking advise regarding the false advertisement
Would give 0 if possible!!!
Signed up as a new player, NEVER got ANY new player bonuses even when visiting the promotional page. After I finished playing I closed my account instantly. Would not recommend false advertising DO NOT USE!!!
If I see the reviews before would not of joined this site
Currently seeking advise regarding the false advertisement
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Scott
03 June 2020
Comment from uk.trustpilot.com
Never written a review on a betting site. Here I am. I've used numerous websites who go through the same document procedures none have taken anywhere near a week to process documents. An absolute joke. Asked for standard documents provide them. Two days later ask for more documentation! Why not ask on the original email you clowns!? Worst site I've used by a country mile. STILL WAITING FOR A WITHDRAWAL AFTER PROVIDING ALL DOCUMENTATION. JOKE.
Never written a review on a betting site. Here I am. I've used numerous websites who go through the same document procedures none have taken anywhere near a week to process documents. An absolute joke.
Asked for standard documents provide them. Two days later ask for more documentation! Why not ask on the original email you clowns!?
Worst site I've used by a country mile. STILL WAITING FOR A WITHDRAWAL AFTER PROVIDING ALL DOCUMENTATION. JOKE.
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Frank
01 June 2020
Comment from uk.trustpilot.com
Account verification 2 weeks to verify account once all documents have been sent. absolute joke. Even after they say it will be completed with 48 hours, nothing! Avoid , avoid avoid!
Account verification
2 weeks to verify account once all documents have been sent. absolute joke. Even after they say it will be completed with 48 hours, nothing! Avoid , avoid avoid!
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Vitaliy Yefimenko
31 May 2020
Comment from uk.trustpilot.com
Rubbish. Should be closed down by gambling comission.
Rubbish. Should be closed down by gambling comission.
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Frank
27 May 2020
Comment from uk.trustpilot.com
All documents sent for verification over a week ago. Karamba responded asking for an email, knowing all emails to that email address bounce. They dont accept emails, what company in 21s century doesnt accept emails.. I have wasted hours on the phone speaking to call centre agents who say the matter is urgent but nothing is done. Disgrace. in response to your reply, please note my username is username is kilama90 I sent all documents Last Monday and was told a few more needed to be resent which i did a few days ago and a lady called Elaine these were fine. Thank you and please get the matter resolved asap.
All documents sent for verification over a week ago. Karamba responded asking for an email, knowing all emails to that email address bounce. They dont accept emails, what company in 21s century doesnt accept emails.. I have wasted hours on the phone speaking to call centre agents who say the matter is urgent but nothing is done. Disgrace. in response to your reply, please note my username is username is kilama90 I sent all documents Last Monday and was told a few more needed to be resent which i did a few days ago and a lady called Elaine these were fine. Thank you and please get the matter resolved asap.
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Stephen Tilling
24 May 2020
Comment from uk.trustpilot.com
LEAVE THIS SITE WELL ALONE. SCAMMERS BY TRYING TO HET YOU TO PUT IN YOUR CREDIT CARD DETAILS. Deposited played still waiting for money to be paid into PayPal account. I only use PayPal as it’s do much safer anyway got an email saying that after security checks that I used a credit card that was not registered to me and if I wanted to use it again then I would have to send in documents to prove that I can use the card with both parties hand written signatures, a copy of PayPal, not sure exactly what I’m meant to take a copy of, passport, driving license. Tried to email no reply. Tried chat all I got was the copy of the email explaining it all again but could not answer why the SECURITY checks said I used a card when I only used PayPal. I will be contacting PayPal to return my money as I think I’ll never get my withdrawal. SO PEOPLE STAY CLEAR FROM THIS SCAM SITE. If by a slim chance that I will get my withdrawal then I will certainly update.
LEAVE THIS SITE WELL ALONE. SCAMMERS BY TRYING TO HET YOU TO PUT IN YOUR CREDIT CARD DETAILS.
Deposited played still waiting for money to be paid into PayPal account. I only use PayPal as it’s do much safer anyway got an email saying that after security checks that I used a credit card that was not registered to me and if I wanted to use it again then I would have to send in documents to prove that I can use the card with both parties hand written signatures, a copy of PayPal, not sure exactly what I’m meant to take a copy of, passport, driving license. Tried to email no reply. Tried chat all I got was the copy of the email explaining it all again but could not answer why the SECURITY checks said I used a card when I only used PayPal. I will be contacting PayPal to return my money as I think I’ll never get my withdrawal. SO PEOPLE STAY CLEAR FROM THIS SCAM SITE. If by a slim chance that I will get my withdrawal then I will certainly update.
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Somewhere87
23 May 2020
Comment from uk.trustpilot.com
Doesnt answer to my Chat and Email. I received an Email to sent my Banking Account Details. Email Adresse of Karamba dont Work and Chat doesnt answer. I waited 1 Hour in Chat.
Doesnt answer to my Chat and Email.
I received an Email to sent my Banking Account Details. Email Adresse of Karamba dont Work and Chat doesnt answer. I waited 1 Hour in Chat.
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Frank
21 May 2020
Comment from uk.trustpilot.com
Absolute joke, all documents sent for verification several days ago which takes forever apparently due to 'new' regulations. Customer service just say it won't be looked at today. Very frustrating, never experienced this before and certainly wouldn't recommend to my worst enemy.
Absolute joke, all documents sent for verification several days ago which takes forever apparently due to 'new' regulations. Customer service just say it won't be looked at today. Very frustrating, never experienced this before and certainly wouldn't recommend to my worst enemy.
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Chris
17 May 2020
Comment from uk.trustpilot.com
Do not join this betting company. They are crooks. If you sign up for the welcome offer, they accept your registration and your bet. When your free bet doesn't appear, they tell you that you are already a customer of their related businesses and therefore cannot have the free bet. They don't tell you that when registering, which they must know. Complete criminals. Do not give them your money.
Do not join this betting company. They are crooks. If you sign up for the welcome offer, they accept your registration and your bet. When your free bet doesn't appear, they tell you that you are already a customer of their related businesses and therefore cannot have the free bet. They don't tell you that when registering, which they must know. Complete criminals. Do not give them your money.
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Vitaliy Yefimenko
10 May 2020
Comment from uk.trustpilot.com
After registration decided to read some reviews.. thank God .. decided simply close account. All online casino decided to drive crazy their customers... with enormous requests of all kind of documents.. delays of payments or holding money, any reason to not pay winnings..Casinos based in Malta are crooks..We need to manage live without gambling online. To not give away our money to these crooks. I dont play now since 21/04/20.. and feel absolutely good. Problem from Betsson online casino stopped me and I am very happy now..
After registration decided to read some reviews.. thank God .. decided simply close account. All online casino decided to drive crazy their customers… with enormous requests of all kind of documents.. delays of payments or holding money, any reason to not pay winnings..Casinos based in Malta are crooks..We need to manage live without gambling online. To not give away our money to these crooks. I dont play now since 21/04/20.. and feel absolutely good. Problem from Betsson online casino stopped me and I am very happy now..
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Darren Mcdevitt
27 April 2020
Comment from uk.trustpilot.com
Steer clear of this casino absolute joke, they will happily take your money but when you try to withdrawl they will drag it through the mud making sure you do not get it, I've been asked 3 times for my ID, one excuse was I cropped the corners on my photo which I find hilarious because the picture was clear as day and I didnt crop anything, do not go to this casino it's an absolute joke
Steer clear of this casino absolute joke, they will happily take your money but when you try to withdrawl they will drag it through the mud making sure you do not get it, I've been asked 3 times for my ID, one excuse was I cropped the corners on my photo which I find hilarious because the picture was clear as day and I didnt crop anything, do not go to this casino it's an absolute joke
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Ginny McLanders Lawson
20 April 2020
Comment from uk.trustpilot.com
Ive played many sites and played this one for years now, when I 1st joined I submitted my ID and have had no trouble withdrawing. I play a lot here and the choice of slots is very good, the chat is ok as long as your clear what your query is. Lately its been upgraded and the chat can time out if you don't keep moving your mouse but they are aware of this and sorting it. I get 40 free spins every sunday and I have withdrew good amounts form my free spins and also I get good bonuses. Today due to lock down I called and asked if I could be moved up a VIP level as I would get 50 Pound free and 50 free spins on a sunday and 3 days of good bonus offers, I spoke to Shaun a VIP manager as I prefer to call them now and he rang back after 10 mins and said even though I was short of 1000 points to the next level I was being moved up so yes good outcome. I just told him how fed up I was with lockdown etc. So If you join and upload your id and details etc as soon as join through the upload button you wont have any issues. I have had some bad days play but Ive also ha some great ones so yes I would recommend this site.
Ive played many sites and played this one for years now, when I 1st joined I submitted my ID and have had no trouble withdrawing. I play a lot here and the choice of slots is very good, the chat is ok as long as your clear what your query is. Lately its been upgraded and the chat can time out if you don't keep moving your mouse but they are aware of this and sorting it. I get 40 free spins every sunday and I have withdrew good amounts form my free spins and also I get good bonuses. Today due to lock down I called and asked if I could be moved up a VIP level as I would get 50 Pound free and 50 free spins on a sunday and 3 days of good bonus offers, I spoke to Shaun a VIP manager as I prefer to call them now and he rang back after 10 mins and said even though I was short of 1000 points to the next level I was being moved up so yes good outcome. I just told him how fed up I was with lockdown etc. So If you join and upload your id and details etc as soon as join through the upload button you wont have any issues. I have had some bad days play but Ive also ha some great ones so yes I would recommend this site.
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JimDH
09 April 2020
Comment from uk.trustpilot.com
Joined Karamba after lockdown - good slots - won a sum in three days. Withdrew today. Perfick! Cant understand when its fairly simple why so many troubles and fighting about these online Casinos? Have fun ya'all.
Joined Karamba after lockdown – good slots – won a sum in three days. Withdrew today. Perfick! Cant understand when its fairly simple why so many troubles and fighting about these online Casinos? Have fun ya'all.
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Matej Brkic
08 April 2020
Comment from uk.trustpilot.com
awfull Company!!! awfull betting site!! they claimed my Deposit of 50 eur and give me information that was cancelled!! No one is answering at customer support. I contact Trustly Group with Bank number and Reference number and they said from our side everything is good, Karamba have your money!! Karamba and Unibet are whorst companies ever!!
awfull Company!!! awfull betting site!! they claimed my Deposit of 50 eur and give me information that was cancelled!! No one is answering at customer support. I contact Trustly Group with Bank number and Reference number and they said from our side everything is good, Karamba have your money!!
Karamba and Unibet are whorst companies ever!!
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AntoDiamond36
02 April 2020
Comment from uk.trustpilot.com
Love this Casino ! Great fun and had a big win myself a couple of weeks back. Will choose this over others in future
Love this Casino !
Great fun and had a big win myself a couple of weeks back.
Will choose this over others in future
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Fe_arr
31 March 2020
Comment from uk.trustpilot.com
These is the wrost crap site I ever visited So software glitches Very hard to download Only take money no winnings yes don’t go for it pls pls PLS AVOID THESE WEBSITE THESE Is wrost Crap WEBSITE I EVER PLAYED .... U PEOPLE BEEN WARNED
These is the wrost crap site I ever visited
So software glitches
Very hard to download
Only take money no winnings yes don’t go for it
pls pls PLS AVOID THESE WEBSITE
THESE Is wrost Crap WEBSITE I EVER PLAYED ….
U PEOPLE BEEN WARNED
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David Rudd
22 March 2020
Comment from uk.trustpilot.com
I cant fault them myself. Deposited during Cheltenham, betting on horses and football, won a bit,lost a bit then decided to withdraw because of the lack of sport to bet on with the corona outbreak. Got my money within three days. When sport returns I will deposit and use them again.
I cant fault them myself. Deposited during Cheltenham, betting on horses and football, won a bit,lost a bit then decided to withdraw because of the lack of sport to bet on with the corona outbreak. Got my money within three days.
When sport returns I will deposit and use them again.
Reply
micky leask
12 March 2020
Comment from uk.trustpilot.com
Avoid this Company. Did not honour online oromotions. Refuse to pay my winnings. Will not communicate. Levied a Fee for using Debit Card. Customer Service Horrendous. You have been warned. Totally useless
Avoid this Company.
Did not honour online oromotions.
Refuse to pay my winnings.
Will not communicate.
Levied a Fee for using Debit Card.
Customer Service Horrendous.
You have been warned.
Totally useless
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Visar Paloja
10 March 2020
Comment from uk.trustpilot.com
another scamish website that will not give you advertised free bet
another scamish website that will not give you advertised free bet
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Col Wiblin
04 March 2020
Comment from uk.trustpilot.com
It's a scam. Avoid at all cost. I should have realised when the welcome offer wasnt honoured. And their customer service really is a joke they'll pass you from one person to another which is very annoying especially as their web site (strangely) refuses to work when most needed. I really think this is a scam that should be looked into. Gambling commission?
It's a scam. Avoid at all cost. I should have realised when the welcome offer wasnt honoured. And their customer service really is a joke they'll pass you from one person to another which is very annoying especially as their web site (strangely) refuses to work when most needed. I really think this is a scam that should be looked into. Gambling commission?
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Scott
22 February 2020
Comment from uk.trustpilot.com
Great whilst taking your money . Just try getting your winnings though - good luck with that ! As other reviewers have said - stay away !
Great whilst taking your money . Just try getting your winnings though – good luck with that ! As other reviewers have said – stay away !
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Craig Lamb
05 February 2020
Comment from uk.trustpilot.com
STAY AWAY LIKE THE PLAGUE!!!!!!!! 1 star is far to much for these fraudsters absolute JOKE of a pathetic firm . They need taking down immediately there withdrawal policy is the worst I've ever known and I hope they get reported to the govern body of gambling.
STAY AWAY LIKE THE PLAGUE!!!!!!!! 1 star is far to much for these fraudsters absolute JOKE of a pathetic firm . They need taking down immediately there withdrawal policy is the worst I've ever known and I hope they get reported to the govern body of gambling.
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LISA ARNOTT
04 February 2020
Comment from uk.trustpilot.com
Biggest joke ever want I'd for a bank card I no longer have and deposited with new card and won with new card agent stopped the chat when questioned why they can't process withdrawal with documentation they have want me to go into bank for a letter with bank heading on it
Biggest joke ever want I'd for a bank card I no longer have and deposited with new card and won with new card agent stopped the chat when questioned why they can't process withdrawal with documentation they have want me to go into bank for a letter with bank heading on it
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Brad Preston
03 February 2020
Comment from uk.trustpilot.com
One of the single worst experiences on a betting site ever. They claimed my withdrawal was cancelled because of a "new law" introduced in the UK that meant betting companies couldn't withdraw to MasterCard. When I asked what statute this was under, they closed the chat. Over 15 live chat experiences and 5 cancelled withdrawals and I still haven't received my money. On the 1st February, a live chat agent informed me they've sorted the "legal" issue and everything is okay. Then two days later, another issue. Avoid at all costs. It is very very hard to get any money back into your bank account.
One of the single worst experiences on a betting site ever. They claimed my withdrawal was cancelled because of a "new law" introduced in the UK that meant betting companies couldn't withdraw to MasterCard. When I asked what statute this was under, they closed the chat. Over 15 live chat experiences and 5 cancelled withdrawals and I still haven't received my money. On the 1st February, a live chat agent informed me they've sorted the "legal" issue and everything is okay. Then two days later, another issue.
Avoid at all costs. It is very very hard to get any money back into your bank account.
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Nicky dwyer
01 February 2020
Comment from uk.trustpilot.com
Worst online site I ever used. Continuously freezes. 7 day withdrawal process. Customer service a joke. Anyone signs up after reading reviews deserves what they get
Worst online site I ever used. Continuously freezes. 7 day withdrawal process. Customer service a joke. Anyone signs up after reading reviews deserves what they get
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George Simms
24 January 2020
Comment from uk.trustpilot.com
Happy to take your money. Will allow you to bet and use the casino as long as you keep losing. ... But as soon as you want you're fairly won money back.. They can't refund it back to you for you're security...... Even though its back to the same account it came from... They want you to prove its your account, but, if they were not sure why did they happily take out the money of it. I work in a fraud risk role for a major bank. There agents reasons to not pay out did not make sense (and it definitely was not for my security). Research first before signing up. I wish I did.
Happy to take your money. Will allow you to bet and use the casino as long as you keep losing. …
But as soon as you want you're fairly won money back.. They can't refund it back to you for you're security…… Even though its back to the same account it came from…
They want you to prove its your account, but, if they were not sure why did they happily take out the money of it.
I work in a fraud risk role for a major bank. There agents reasons to not pay out did not make sense (and it definitely was not for my security).
Research first before signing up. I wish I did.
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Chris Jones
20 January 2020
Comment from uk.trustpilot.com
Played their Karamguess predictor game, guessed correctly but didn't receive the secure in play token. Contacted live chat and got told that bonuses had been disabled on my account. Surprise surprise. Wouldn't give me a reason why. Have emailed them twice but no reply. Rubbish!
Played their Karamguess predictor game, guessed correctly but didn't receive the secure in play token. Contacted live chat and got told that bonuses had been disabled on my account. Surprise surprise. Wouldn't give me a reason why. Have emailed them twice but no reply. Rubbish!
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gary jackson
19 January 2020
Comment from uk.trustpilot.com
Do not use they are a con. They asked for all my details via a external chat company when I tried to get my data back
Do not use they are a con. They asked for all my details via a external chat company when I tried to get my data back
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Joe
19 January 2020
Comment from uk.trustpilot.com
Gangsters, hopefully you read this before setting up an account. Stay away go with one of the main book makers.
Gangsters, hopefully you read this before setting up an account. Stay away go with one of the main book makers.
Reply
Fintan Harding
17 January 2020
Comment from uk.trustpilot.com
I requested a withdrawal nearly a month ago, after them finally saying it was due to be confirmed I had no payment and nothing come through. Following this I emailed them requesting them to sort this out and they have blocked my email going to the account. Still waiting on my £42 withdrawal to come. Don’t know where I will go from here to get this sorted Complete crooks ....AVOID THIS COMPANY AT ALL COSTS!!!!! Forget the free offers and just stick to the main bookmakers you can guarantee much safer betting and peace of mind. Username: FintanH
I requested a withdrawal nearly a month ago, after them finally saying it was due to be confirmed I had no payment and nothing come through.
Following this I emailed them requesting them to sort this out and they have blocked my email going to the account.
Still waiting on my £42 withdrawal to come. Don’t know where I will go from here to get this sorted
Complete crooks ….AVOID THIS COMPANY AT ALL COSTS!!!!!
Forget the free offers and just stick to the main bookmakers you can guarantee much safer betting and peace of mind.
Username: FintanH
Reply
Aaron
17 January 2020
Comment from uk.trustpilot.com
Worst betting site online. Does not allow you to win anything. Stay clear
Worst betting site online. Does not allow you to win anything. Stay clear
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Louis Keyworth
17 January 2020
Comment from uk.trustpilot.com
Bad customer service and awful web interface Trying to withdraw money is hard and as I was trying to get the customer service assistant to tell me why there were problems, they just ended the livechat. The webpage always struggles to load and just very slow.
Bad customer service and awful web interface
Trying to withdraw money is hard and as I was trying to get the customer service assistant to tell me why there were problems, they just ended the livechat. The webpage always struggles to load and just very slow.
Reply
lotta
13 January 2020
Comment from uk.trustpilot.com
Katastrophe! Bin da schon einige Zeit und werde mich verabschieden. Die haben ein neues Chatsystem, wo man ewig wartet, herausfliegt, es wieder probiert und nach der Nachricht: Ich schaue mir Ihr Konto an wieder rausfliegt. Konkurenzloser Antiservice. Das Spiel BoD z.B. ist der reinste Geldfresser, egal wann man spielt. Da stimmt die Rate niemals! Es müssten sich echt mal Leute zusammentun und eine Megabeschwerde bei der MGA einreichen! Was immer geht und wo es nie Probleme gibt sind die Einzahlungen. Ich hätte mal eher die Bewertungen hier lesen sollen.
Katastrophe! Bin da schon einige Zeit und werde mich verabschieden. Die haben ein neues Chatsystem, wo man ewig wartet, herausfliegt, es wieder probiert und nach der Nachricht: Ich schaue mir Ihr Konto an wieder rausfliegt. Konkurenzloser Antiservice. Das Spiel BoD z.B. ist der reinste Geldfresser, egal wann man spielt. Da stimmt die Rate niemals! Es müssten sich echt mal Leute zusammentun und eine Megabeschwerde bei der MGA einreichen! Was immer geht und wo es nie Probleme gibt sind die Einzahlungen. Ich hätte mal eher die Bewertungen hier lesen sollen.
Reply
gavin brown
13 January 2020
Comment from uk.trustpilot.com
One star is too much for these monkeys. Enticed me in with a welcome offer, which I lost money on (It happens) then never gave me the free bet. Contacted live chat who said promotions are turned off on my account. WHY not tell me before I entered the promotion.
One star is too much for these monkeys. Enticed me in with a welcome offer, which I lost money on (It happens) then never gave me the free bet. Contacted live chat who said promotions are turned off on my account. WHY not tell me before I entered the promotion.
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Paul Bishop
10 January 2020
Comment from uk.trustpilot.com
Absolutely shocking. Never got 100 spins should be zero stars total garbage
Absolutely shocking. Never got 100 spins should be zero stars total garbage
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customer
09 January 2020
Comment from uk.trustpilot.com
Lots of promotions involve speaking on chat to claim free spins however you can never get through, coincidentally you get straight through the following day to be told it was a 24 hour offer only so the bonus is no longer available. Biggest fraudulent site on the net!
Lots of promotions involve speaking on chat to claim free spins however you can never get through, coincidentally you get straight through the following day to be told it was a 24 hour offer only so the bonus is no longer available. Biggest fraudulent site on the net!
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GINA SHERRATT
06 January 2020
Comment from uk.trustpilot.com
This is more to do with their sister site, one of many btw, so do your research - Atlantic Spins. Really bad. Waiting on a withdrawal since 27th December, at first - when they insisted on every bit of ID going - I could get through to them on the phone... now though, all I get is the engaged beep tone no matter what time of day it is. Emailed, no reply - ever. Just a really bad experience, I understand the Xmas period messes stuff up a bit, but I've had at least 6 withdrawals from other companies within a couple of day's since Jan 1st, so what the heck are they playing at!?
This is more to do with their sister site, one of many btw, so do your research – Atlantic Spins. Really bad. Waiting on a withdrawal since 27th December, at first – when they insisted on every bit of ID going – I could get through to them on the phone… now though, all I get is the engaged beep tone no matter what time of day it is.
Emailed, no reply – ever.
Just a really bad experience, I understand the Xmas period messes stuff up a bit, but I've had at least 6 withdrawals from other companies within a couple of day's since Jan 1st, so what the heck are they playing at!?
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Cary
06 January 2020
Comment from uk.trustpilot.com
Terrible all round experience. Bad service, terrible website, can't send emails due to a system issue apparently and have been wait over two weeks for a withdrawal. Customer service pam you off saying it's due the holidays but clearly reading other comments its just a terrible company to deal with.
Terrible all round experience. Bad service, terrible website, can't send emails due to a system issue apparently and have been wait over two weeks for a withdrawal. Customer service pam you off saying it's due the holidays but clearly reading other comments its just a terrible company to deal with.
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James Barton
06 January 2020
Comment from uk.trustpilot.com
Terrible bookies. Don't honour free bets and it was a mission to get a payout from them. Be warned you will regret using this company
Terrible bookies. Don't honour free bets and it was a mission to get a payout from them. Be warned you will regret using this company
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John Daniel Kelly
10 July 2020
Comment from uk.trustpilot.com
Absolute SCAMMERS. Signed up to sports betting and went through bet 10 get 10 offer. Deposited 10 and bet 10. Now they won't apply the bet as say because I deposited via my card on PayPal.... BTW they charge a service fee to do direct from your card. Thieves. Their T and Cs below the offer and bonus policy do not mention it can't be PayPal AT ALL. Avoid these cowboys. I have lodged a complaint with the gambling commission
Absolute SCAMMERS. Signed up to sports betting and went through bet 10 get 10 offer. Deposited 10 and bet 10. Now they won't apply the bet as say because I deposited via my card on PayPal…. BTW they charge a service fee to do direct from your card. Thieves.
Their T and Cs below the offer and bonus policy do not mention it can't be PayPal AT ALL.
Avoid these cowboys. I have lodged a complaint with the gambling commission