Karamba Review

Absolute shower of poo this company. Do not open a account be warned they never reply and you simply can not withdraw any money. Absolute scam worst bookie I’ve ever used

Reply

It’s a shame you cant give them negative stars. What an absolute sh!t show this farce of a company are. I would say its a scam, but its so unprofessional it would be an offence to scammers. I only deposited £10 and placed a bet on a horse that got withdrawn. The website is that sh!t i decided id rather not risk making a profit as I doubt id ever see the money so withdrew the initial deposit. Its been 4 days now trying to withdraw my initial unused £10 deposit and nothing. Moneys just sat there pending. How on earth is this website still up and running? Surely the gambling commission should be aware of these cowboys? And shut it down? They are basically committing fraud here. Im only waiting on a tenner, but if i was waiting on winnings I would be furious. To anyone thinking of joining this farce of a site, via the lure of their non existent welcome bonus then don't. You have been warned !!!

Reply

Been trying to withdraw winnings for several weeks now, no success. Always some sort of documentation needing uploaded the first few times spoke to customer service. Then it was an issue caused as I selected bank transfer, had to cancel that and request a wire transfer. That was just sitting pending, customer service told me that it was ok tho and funds would arrive in my account by end of last week…still nothing. Went back into my account yesterday to check on the transfer, and there the wire transfer no longer pending and the money was back sitting in my gambling account! Requested wire transfer again so will see what happens this time. Waiting on over 4k so will not be letting this go, will be takin it further if no money been sent to my account ASAP

Reply

I've been betting with these guys about a year and overall they are okay, they pay out wins fairly quickly usually and they have some good offers. Their 'bonus tokens' do mess up quite a lot though, I've had a few problems trying to place the in-play tokens.

I think they might get better as time goes on.

Reply

Real shame, for the first month an enjoyable experience. Trouble always logging on ( never a problem with virgin bet) confusing bonus offers, got offered £40 free non wager sports bet but then told to bet first then didn't get bonus only to be told I should have bet on football , then no I should have bet on boxing customer chat poor , time consuming and not helpful but at first great site shame they could not keep it going

Reply

Stay away. Taken nearly 2 months to withdraw £30 despite many chats with them. Every bit of info they asked for has been sent. Awful customer service, go round in circles with riddles for answers.

Reply

Absolutely awful, deposited £300 to bet on a horse but the site kept lagging me out so I couldn't, requested a withdraw which got declined, not a single email through the company, have been on hold on the phone for over an hour uploaded both id and statement and have not heard from anyone

Reply

The website is appalling
constantly logs me out, struggle to get access to the sports section, cant even see my balance is 0 when i have a considerable amount in, its hopeless really and when it comes to withdrawing god help me

Reply

I withdrew £90 from my account on 22nd December 2019, still waiting for my funds.

I uploaded all required copies via My Account, but still waiting for my withdrawal to be processed.

Nobody answers the customer service number 020 3318 9367.
No response follows after sending requests via chat.

Reply

If i could give 0 stars I would. Awful site. Terrible service. Never had my free joining bet even though I qualified for it. Closed my account after 2 days. Just gave up on them.

Reply

Having the same problems, uploaded a bunch of documents, heard NOTHING afterwards, cant review my uploaded documents (edit/delete them for privacy reasons) and cant see the approval status! Still waiting on a 157€ cashout for weeks now without a single notification from karamba…would be great if you guys could at least state wether you are reviewing the documents!!

Reply

Left this site within a week of joining it, very poor communication, I partly used my welcome bonus and I couldn't access the remainder of the bonus. On line chat wa not working repeated queries about the bonus by email went unanswered. I was awarded some free spins, the wagering requirements on the 'winnings' from the free spins were horrendous. Also overly complicated to place a sports bet with. Steer clear of them would be my advice.

Reply

Absolutely Horrendous experience , never had to faff about like this before !, STEER WELL CLEAR is my advice

Reply

So when it comes to deposits they will accept as much ££££ as you can possibly pay in without asking for any documentation. When I have requested closure of my account and withdrawal of my outstanding balance then problems started. Live chat agent said I will be paid with no delay, then after few days of waiting for money I contacted them again just to hear they waiting for my bank statement. I sent it and waited another few days just to find out that they need proof of address. After I sent it they replied that documents are approved and I will receive my withdrawals but after another days with no money I contacted them again just to hear that they need my PayPal statement. So I sent it and still no money. I also said that I have gambling problems and need money to pay my outstanding bills but it won't help. They shouldn't even accept my deposits without verifying my identity and source of income in the first place!! Reported to Ombudsman and money fraud agency. Avoid! I played many betting sites and only this one won't still pay out even if you provide all documents. Customer service won't help at all, one will say you will receive money with no delay just to find out from other one few days later that they need to verify you again and again and again.

Reply

I am having the same problem as many people,I am owed £485 but they constantly keep refusing to pay out my withdrawal,they have had 3 sets of documentation,all with name and address and dob but still when I speak to them on chat it's like speaking to a robot,if or when I eventually get my money I shall close my account asap,like you say you can keep making deposits but when it comes to withdrawal they are terrible,stick to the big guns I say

Reply

avoid this website I am still waiting 5 days later for my withdrawal request the online chat is rubbish and they don’t reply to emails worst site I’ve ever used

Reply

Steer clear! An award in customer care? I don’t think so. After 16 days I am still waiting for my winnings. The live chat does not work along with the email address which continues to block emails. Strangely enough the only working part of the website is the part where you pay money in!

Reply

I had a win which I requested a withdrawal on 4th Dec it's now 18th Dec and still no money, after eventually managing to use live chat I was told I needed to send pics of my card for verification..the same card I used to deposit!! After which funds will be released to me the next day, the next day would of been 17th Dec!!.
Very very poor and very off-putting to use as it takes an age if at all to get your winnings, which is why we use betting sites??
My live chat was basically copy and pasted t&cs and ended abruptly.
I use various other apps and have not had a single issue like this before.

Reply

Don't choose this website. My withdrawals are still in pending 5 days
after request. I send them required documents and they said: "Dear Vlad,

Thank you for contacting us on Karamba. We are writing with regards to your current pending cash out request. We confirm we have now received documents and can proceed with your cashout request.

Cashout processing times differ according to your chosen method of deposit on the site. Please refer to our website Questions and Answers in the help section for information on how long it will take to receive the funds.

Unless you choose to change your depositing method, this should only be a single inconvenience.

We thank you again for taking the time to send us the documents and assure you of our optimum service at all times."

That means they can approve but they don't want. They want to see you lose any pence from that money. Not recommended!!!!!!

Reply

Decided to read reviews after being asked for documents to withdraw my money but never when depositing. I sent my documents and awaiting to hear back will update on progress

Reply

Karamba,

Happy to take your card details and process and deposit but when you want to withdraw they demand documentation and make you jump through hoops to get the money.

The funny thing is that no other online casino does this; Bet365, Coral, Ladbrookes, Casino.com, play.com, playuk, netbet, mr.green… This is the only website i've ever come across that does this.

I'm a veteran online gambler have been doing this a long time and can safely say that their website is bad, brakes often and is badly design, programmed and optimised.

They charge you to deposit money… No other vendor does this.

They have a rigorous "verification" process.. only when you want to withdraw.

You cannot add additional debt/credit cards without charging that given card.

Bonuses are automatically added.

Withdraws are slow and take 2 days.

Support chat agents do not pay attention to the customer question, "Jane" ended my chat early on 2 occasions, she didn't understand my question either.

Terrible experience using Karamba, I'm a gold VIP member for several other websites and can tell you that this is literally the worst online casino website I've ever used.

Reply

Put money into this and made a withdrawal of £250 then £50 the £50 was processed but £250 is saying pending when it was the first withdrawal unless this is sorted in the next 24hrs I won't play again and also I will take this further I will not let this go so you might aswell just accept my withdrawal because I will fight for what's mine as I won fair and square, my documents have been accepted so where is my money if this is sorted o will play in future but if not I'll fight for this through everything I can plus compensation for the inconvenience

Reply

Can not get on website?? have tried numerous computers/phones gone on the app and will not load up? has the website crashed or what is going on?

Reply

Do not use. Deposited 50GBP. Won 600, checked withdrawal requirements which said I had to turnover deposit 500x (£25,000) to withdraw. This was 3 years ago, can't believe this site is still running

Reply

joined . placed a bet and won on an acca . 2 weeks later i stil havnt recieved my winnings . other betting sites take 2 days for withdrawal … i sent a picture of my bank card witch they responded was fine . 1 week later . stil pending and now want another picture ? absoloute joke of a site

Reply

First and foremost dont register to karamba they do not Like to ree jou win at all.

I wagered 500 euro,s on sport betting they send you bonus tokens.

These tokens are part of a big scam when you accept them they amplify youre wagering quota.

Exemample they give jou a 5 euro bonus to wage on sportsbetting.

But by accepting the 5 euro bonus jou now need to wage 236 euro,s in casino or sportsbetting.

Its a scam from top till bottom aka illuminati mind games.

Reply

Opened my account last month, and despite losing, not even withdrawing have had my worst experience ever with this bookie. Disgusting how they treat their customers. It’s a good thing I never won money by reading the other reviews.

Reply

I have sent copy of my card and documents in twice now had payment approved then my second withdrawal a later is still pending as they say my address is wrong even tho I have updated with them on live chat have had an email asking for address tried to reply and it says you can’t absolutely terrible service go on live chat and someone called Jane just sends me a smiley face and keeps ending the chat

Reply

Just as many others have said they don't want to give you winnings and still haven't given me mine despite me providing all required details.delay tactics again and again. Never had any issues with other websites

Website is also terrible and the worst I've ever used.

AVOID AT ALL COSTS

Reply

They simply don't want to give you your winnings……

Cash outs just sit as pending even after you have send in the documents required.

Reply

The sign up was quick and easy, i got my welcome bonus no problems. the days ago I withdrew my winnings, then today 05/12/19 i received an email asking for a photo of my bank card to verify my I.D. When asked why they state that it is industry standard to do this before releasing funds to verify my I.D, however this is the only site to want this, i have accounts with a number of other bookmakers and i have never been asked to send photos of my bank card in to withdraw my winnings. I've now been on the chat for the best part of an hour and all they keep stating its in their terms and conditions. The following is an exert from their rules "9.6. All payments into your Player Account must be from a single payment source, such as a credit card, debit card or charge card, on which you are the named account holder. Should you use a credit/debit card or any other form of payment which is not in your private and personal name, we retain the right to request further information and documentation from you and from the third party to confirm that you are duly authorised to use that payment method, so if my name on the card and the account are the same then why the need for a photo of my bank card?

Reply

Awful, had an offer bet 10, get 20 free bet, didn't receive it, went through to live chat, got told they have things in place to stop fraud and suggested I opened multiply accounts to use free bets, then told me I'd used my free bet with Bet Regal which as far as I was concerned was a different bookies. Have been reported to Ibas for fraud, it's them that disguise themselves as different bookies to con people into using them, also charge you to make a deposit which no decent bookies do.

Reply

Absolutely horrendous. Quick to take peoples deposits but extremely slow to withdraw winnings back to the account. I was lucky enough to win £225 after depositing some money through PayPal. They then come back and say I need to upload a SCREENSHOT of my Paypal account! Not only is this extremely worrying but it’s completely unnecessary. You’ve managed to successfully managed to take money from the account so you should be able to send money back to the account. AVOID AVOID AVOID

Reply

I made withdrawal a month ago and I still waiting my money back!They ask for the same documents again and again!I sent picture of my credit card,driving licence also upload a screenshot of my paypal account,.Sent my wife passport and driving licence because she`s name is on our Paypal account!Today they asked for send a screenshot again???????I had enough to waiting what else they will asking for(I have cpc card,rod licence whatever they want)I don`t have a words because I`m very upset!!
NEVER USE KARAMBA AGAIN!!!!!!!!!!

Reply

Absolutely abysmal betting company. Avoid like the plague! Signed up and deposited £20, however it became quickly apparent that the site- which simply doesn’t appear to be optimised for mobile- was practically unusable. Given that there are plenty of options available to the punter nowadays, I decided to close the account and withdraw my money without proceeding further. The customer relations department instructed me to email a photograph of the card used to deposit the funds. Although reluctant to do so, I complied. A few days later and I have now received an email advising me that I need to provide further documentation from my bank before the withdrawal can proceed.

Given that I would be wary of handing over such information to a reputable operator, there is absolutely no chance I am willing to divulge it to this lot. Hilariously, the email directing me to the “members area” (where I was expected to upload this information) contained two dead links, thus making it impossible to access. I have now written off the money but am writing this to advise others to trust their instincts and heed the reviews of this atrocious operator: The scores are low for a reason! I can only surmise that this company exists purely to snare desperate users who have self-excluded elsewhere and are running out of options. Do not trust these chancers- they don’t even have a usable website.

Reply

Put a 5 match acca on, 1 match was postponed, wanted to swap ot for another game. Couldn't get on to live chat. Sent 2 emails to karamba, never even got the courtesy of a reply. Awful customer service. Will never use them again

Reply

Awful company never got my welcome bonus when I deposited. It stated I would do. Communication is awful. Live chat don't work and trying to call them is impossible nearly 2 hours on the no answer. They are a total scam company. Didn't get my welcome bonus which it stated and there refusing to give it to me

Reply

Still waiting for my £7000 winnings, have sent driving license and was told to send pic of bank card a day later, chat doesn't work online and nobody is answering phones, starting to get worried now

Reply

The betting experience I can't fault, you get great odds on sports that rival and bet most other bookmakers, cash out function works well and good bonuses paid out BUT withdrawing your winnings have started to be an issue, been with them for about 4 months now and had no issues withdrawing but suddenly they are asking for documents (completely understand why) but the issues that then arise are very stressful. I've sent over PayPal screenshot with all the correct information, passport, bank statement with issue date, all that was requested (don't have utility bills due to private accommodation which includes all bills in one payment which was explained and told bank statement would be fine) so all sent over and heard nothing, spoke to the online chat for around 30mins who just kept ignoring my genuine questions and telling me 'withdrawal £450 pending' when I asked for an update on the documentation and when my withdrawal will be processed. Tried now numerous times with two different people on the chat and over a combined hour of talking to them and I'm still no closer to finding out what status my documents are in and when my withdrawal will be processed.

Overall a great betting site that is sadly getting tainted by a very difficult withdrawal process.

Reply

Made a withdrawal on Saturday the 17th of November it is now the Friday the 22nd of November and my withdrawal is still pending never had to wait anywhere near this long with any other casino usually have my money in 2-3 days would love to know what is taking it so long. Awful website would not recommend to anyone

Reply

This casino seems quite shady with the lack of communication and transparency. I initially requested a cash out on 8-11-2012 and submitted my documents immediately thereafter, and the response I received was confirmation that my documents would suffice only to get my cashout canceled a couple of days later without any explanation, I've since tried to request a cashout again and that was on 16 of November and still not a single response, I find it almost impossible to get in contact with them as they provide no phone number, emails sent back to them are blocked and the chat function is not responding at all. This terrible service!!!other casino do not do this!!

Reply

If I could rate zero I would. I created an account and deposited, was notified of the free bet, decided to contact customer service when it wasn’t letting me use the free bet. Half an hour later and a potential virus on my phone I’m here, still not able to contact the karamba team, every time I try to use their site to contact them a pop up appears asking me to open files in one drive and has happened a few times since even off there site. If karamba can see this, please close my account and send me back my £10!

Reply

By far the worst experience of any consumer platform gambling or otherwise. Will happily take your deposit with no security, but when it comes to withdrawal they drag it out forever.

It took me 4 weeks to get a withdrawal of just under £200. The live chat is useless, you have to give them all the information everytime so they don't keep notes on customers accounts. The phone is almost always engaged and when you do get through you just get told "that's not something I can do" – and then that there is no manager or other to escalate the issue to.

I had to re upload and email documents several times. I received no updates on my withdrawal so I had to contact them just to be told it was still rejected, despite being told the night before it was all approved and processing to the bank.

I had to send my passport, utility bill, 3 different bank statements , transactions to karamba, proof of my debit card, and proof of cancellation of the card. An absolute shambles of a company

I have never written a review before, but this experience was so bad, I really want everyone to avoid this and not go through the same experience as me! STAY AWAY.

Reply

I have sent Karamba an email several times that my email is wrong and that they have to adjust my email to be able to pay my money for more than a week and I get no answer.

Reply

Words can’t describe how i feel towards this company! First it was the issue for charging ridiculous amount for depositing with cards, Secondly after you win, you going to have a tough time withdrawing. They’ll ask you to upload documents upon documents just so the withdrawal process can be delayed a little longer and u can have the urge to cancel your withdrawal and loose it again. I do understand they have to go through procedures of asking for documents which is fine, but they deliberately ask for more which is not even required or has anything to do with your winnings. Have had terrible experience with them and i had to use (RESOLVER) complaint to eventually get the ball rolling. Stay away from this fraud company if you don’t want to loose your winnings.

Reply

Started playing on karamba on the 21st October, I won and decided to withdraw £500. I then looked up karamba reviews online and noticed they had very bad reviews about the withdrawal process of things so I start to panic and instantly contact them on live chat and spoke to Mary and rest assured me that my funds will be added to my bank account as soon has they have proof of my bank card so I instantly sent that while in live chat and got it accepted straight away but she said could take 48 working hours to be verified so that was no problem for me, today I checked my withdrawal status and its been accepted but still hasn't gone in my bank account just yet but will keep you updated on the process but fingers crossed🤞 all is good at the moment.

Reply

Still waiting to get my £50 that withdrew 7 days ago. They have asked me to load a picture of my debit card, which I did (never happened before, in any other website received my money within 2 working days with no requests for any document). I also saw on my bank statement they charged me £2.5 for £100 deposit (never happened before in any other website). I 've seen some excellent reviews in here but I doubt their authenticity. Clearly these guys are fraud. Avoid them at any cost.

Reply

Let me start by saying I am up. I am not writing this because I've lost money! However, this company is unreal.

I deposited X amount of money. Had a call to check I was in control and won circa 75% additional money to what I deposited. I then withdrew it all and started again.

I deposited the same amount and won again! this time though, account frozen and responsible gaming team investigating me. It's been 13 days since I requested my withdrawal. The responsible gaming team havent call me in a week and the chat team dont have any power to do anything. All they ever say is 'it takes time to be investigated'. I proved all my income is legit and showed all proof of ID.

It wouldn't be that bad if there was only a few hundred quid on the line. I believe they are simply holding my money to gain interest on it. with no courtesy to update you. let alone if you have a hotmail email you will never receive their comms.

disgusted

Reply

Made withdrawals over a month ago. They ask for the same documents over and over again they take a week to reply to your document uploads. I have spent more time on the phone to customer service that any other number on my phone. Still not paid me out I wouldn’t recommend this site to my worst enemy

Reply

Still wondering why is only casino site that charges you to deposit your own cash !!!!? I'll never use this crap again , and how come it is that you don't need to go through all the hassle wen depositing money but you do if you want to withdraw ???? Strange hey😤😤😤😤😤

Reply