Karamba Review

Registered last week and won a few bets so withdrew, my withdrawl had been sitting around a week, and after reading the reviews I thought I was never getting paid out, but after speaking to an agent on live chat and sending over the correct documents, my previous ones were out dated I logged back in today to see my withdrawl processed, so should be on its way to me now. So no complaints from me will certainly keep using and would also recommend.

Reply

Live chat doesn't work, concerned about the amount of poor reviews. Can you please provide a link to live chat or a contact number I can reach you on? Have funds awaiting withdrawal but do not want the issues most seen to have faced when withdrawing my winnings.

Reply

Poor poor poor I have played on many casino sites mostly playing the slots, my regular slots is the goonies. I have never had such a poor payout off any other site. I have put hundreds in and received nothing but the odd couple of pounds and no bonuses. Played this game on other sites and it has never been that bad. This casino is all take take take save your money people I wish I had

Reply

Awful communication and request documents upon documents when withdrawing. They also find faults with your documents to delay paying you out, and again because the communication is bad it takes weeks to resolve your problem. Never had any problems like this with any other gambling site. Avoid at all costs

Reply

Won’t give you your money when it comes to withdraw!!! Keeps saying need documents yet was quick enough to take my money ! Won’t be using again! Hoping this website gets shut down seeing all reviews

Reply

Refused to give me the £10 joining bonus as I had received a joining bonus on a sister site. No mention of this in the Welcome T&Cs, had to go digging into general T&Cs for reference to it.

Reply

Been waiting over a month now for my winnings, different excuses every time why they can’t pay out.
Nonsense about e-mail addresses not up to date (Funny how their marketing emails find me though) and so many different types of paperwork which has been submitted and approved numerous times.
I never leave reviews but they are that useless I felt compelled to, just wish I had seen this page prior to joining them.
Hard to guess if they are purposely holding onto my money or if they are completely incompetent!

Reply

Only pro is that the promotion are great, used to do random £30 risk free bets but these seems to have stopped. Also there is a chance to win 2 £100 risk free bets every week so that's amazing. Not just one person wins either, answer the 4 questions correctly and everyone who does will win

Had issues with withdrawing money like people have mentioned below, got resolved eventually so editing my review to reflect this. Had to contact love chat who escalated the case as submitting documents and emails were getting me nowhere.

Website design could do with being improved. Would be a 4 if it was better. The website just looked outdated to me.

Reply

I was hoping and still am that my experience with this site would be good but at the moment it looks like it’s the same as others I withdrew my money on 29 October and waited 48 hours to have my money still pending so asked live chat why, they said I was sent email to ask for copy of bank card which I never received so I sent it there and then which they said it would take up to
another 48 hours to get it checked so I
decided to upload my driving licence and to documents with name and address on to save time incase they came back for more, I checked with live chat today to check I have not been sent anymore emails to which they couldn’t see plus they couldn’t tell me at what process my withdrawal was in as they said come back later because there was a queue due to a lot of people waiting on this information. I’m hoping that this is sorted soon I don’t mind waiting for my money I just want to know it’s been processed if it’s done soon I will change my review but up till now I have not had a good experience.

Since I wrote this this morning Karamba has emailed me which I received this time to say that they have excepted my documents and can now process my money, I have checked my cashout and it’s still says pending so I’m hoping this will change soon and if it does and I get my money by end of next week I will be satisfied and change my review to a higher score due to Karamba acting on my complaint and account in a reasonable time scale.

I can say that I was really pleased with how my case was dealt with in the end, from withdrawal to producing my documents and having them accepted and having my money in my bank was 5 days in the end which is great. The only thing I would say to people is once you withdraw check back after 24 hours with live chat to see if you have any messages about producing documents because I did not receive any emails to start with then I produced extra documents straight away to speed up process so they didnt keep asking for different things to slow process up.

Reply

The most awful awful company you will ever come across!
i cannot believe they are getting away with what they are doing.
they are just robbing people constantly – and the people on chat take forever to reply!
They must get constant abuse from customers chasing their money because this company will do anything not to pay out!
I am still waiting my withdrawal and they just ask for more and more paperwork!
it causes so much stress and frustration!
THEY MUST BE SHUT DOWN!
I will broadcast all over social media if i don't get my winnings back

Reply

SCAM SCAM SCAM
DONT EXPLAIN TO YOU HOW MUCH YOU CAN WAGER THEN TAKES YOUR WINNINGS BACK STAY AWAY NOT LIKE ANY OTHER CASINO PURE THEIVES

Won 5k last thursday night its now wedensday was told it should be pending for 48 hours max and yet its still pending and iv been told by 2 agents is all good and i should have the money by the end of the week but another agent today tild me they are still looking into it but dont understand why it is still pending iv sent passport and bank card pic and all i want is my winnings if i do recieve the money by the end of the week ill change this review to 5 stars but im very scepticle afrter reading these reviews and i was told that there is no phone number for the department that looks after payments

Reply

Awful site made up to platinum player with rapid withdrawal process supposedly but then demanding documentation again, even though there site says you only have to send this once as they keep it on file. Refuse to resend again no reply to my messages so closing my account. No withdrawal money received.

Reply

Promising 100 free spins with a deposite of 10$ after this mail quote
Get 100 spins upon deposit to play on:
Starburst™, Aloha! Cluster Pays™, The Legend Of Shangri-La™,
Min. deposit: €10.
Offer valid until 7am GMT on 05-10-2019.
Now they say you have to deposite 40
They mislead people in a very bad way and is very misleading
go gamble somewhere else

Reply

Wow . Really wish I came here before I lost money ☹️

Reply

Withdrawing your money is like getting blood from a stone. You try to withdraw; the money does not come through, is still listed as 'pending' on your account. So you use their chat function; are told you must upload various bank statements etc. Why weren't you emailed? But fine, whatever. Documents take 48 hours to approve. A week passes. Still no money, still listed as pending. Chat again – can you upload a photograph of your bank card – you should have received an email about this? No email on my end. Absurd. This for a mere £30. What is in it for them? Are they banking on my not thinking it's worth the effort? In addition, you must pay a fee for every deposit. Use any other reputable betting site before this one.

Reply

AVOID THIS COMPANY! Same experience as most on here. Will not pay out if you win. Excuse after excuse given. Their favourite is that a lot of people have won lately so it’s taking longer to check documents. They’ve had my documents over a week now and still claim they’ve had no chance to review them. Never experienced this with any other online bookmaker. Absolute con artists. Open an account with someone else

Reply

Absolutely horrendous site. Will insist on notarised documents that will often cost more than the amount you’re trying to withdraw. Avoid at all cost!

Reply

Disgrace of a company. Refuse to pay out, ask for document after document, then dont review them as they say that they have a backlog to go through due to increased customer winnings, but wont give a timescale "due to the nature of the delay". They'll basically take your money all day long, but use stalling tactics when paying out, encouraging people to reverse-withdraw their cashouts, eventually leading to them losing their money in the end. Very unfair,terrible customer service, and this type of practice encourages problem gambling and having to deposit more and more with little chance of receiving a payout. Shocking example of how you can still be conned and coerced by seemingly legit and fair sites in this day in age. Avoid like the plague!

Reply

Same experience as everyone else on here. Fight against you to pay out on money you’ve earned. Scamming company. Avoid. Will never use again once I’ve gotten my £67.

Reply

Go to karamba Betting Site is a joke and add your review there as well.

Reply

Put £180 into this site, managed to get very lucky and get that up to £2600 over the course of a week. Put through £2200 for withdrawal. It clearly states on the site that all withdrawals will be processed within 7 days. 10 days later and there was still no approval. Submitted id and proof of address online to try and speed up the process but still I got nothing back. I came on here and read all the reviews and realised I would never see this money so I decided to just play about with the money until it was gone and the close the account. This site then had the cheek to offer me a £200 free bet as long as there was a positive balance on my account. A £200 free bet out of the blue absolutely screams out scam site. It even claimed the free bet would be instantly withdrawable just to insult me even further. I suggest avoiding this site and that everyone with bad experience with Karamba report them to the gambling commission/IBAS so that more do not fall victim here. Sites that scam people like this need to be closed down!

Reply

Actually been treated well here. Prompt payouts, slots rtp seem good, so different from the usual rubbish that you get from a lot of online casinos theses days.

Reply

I can't get paid out.
They asked for ID, I provided a passport.
They said my passport was suspicious. I provided a drivers license.
They asked me for further confirmation of my identify, I provided it.

They apparently sent me e-mails, i receive none. They are aware i'm not (and others are not) receiving e-mails, yet they still send them "for their records".

Hi Team

I'm having a very difficult time withdrawing money from your Karamba Sports branch. It has been frustrating and arduous to say the least.

Online chat wasn't getting anywhere so I contacted Yoel Zuckerberg on linkedin who kindly gave me this e-mail address.

He said to provide the brand and account details, so please see below:
Brand: Karamba (sports)
My Name: XXXXXXXXX
Username: XXXXXXXX
E-mail: XXXXXXXX

The problem: Tried to cash out £XXXXX on 30/08/2019. But document after document it still stays pending. I understand you have security policies however.

The issue is my card ending 3022 was cancelled and replaced by a new card ending 3030.

I have provided a letter from the bank stating that card 3022 has been replaced by the card ending 3030, also the fact that Barlcays themselves said on the letter that they cannot provide a coloured copy.

I also added a statement of my account showing my name, address and barclays account.

A screenshot from my account showing card 3022 is linked to my bank account,.

A photo of my new card.

A statement of my account showing all transactions made from me to you AG COMMS…

A photo of the first mentioned letter.

A transaction from my old card ending 3022

I called the bank, they say there's no reason to ask for further detail, as the cards are linked to the same account. They also mentioned to contact any governing body or the police, as they see this a lot of the time. However that seems overkill, and I understand you're trying to follow procedures. But the purpose of following procedures is to make sure you're giving back money to the right person. Surely common sense and all these documents are enough of proof?

Separately i've sent:
My passport
Drivers license
Employment contract
ACCA qualification details

On top of this, one of the most unusual and frankly quite poor part of the service centre was that they are sending out e-mails knowing they do not reach me. I've been on the chat everyday for approximately 1 week. Only yesterday did someone tell me they are having issues with sending e-mails, particularly to hotmail accounts. Yet each time I go on chat, they let me know about e-mails they have sent. Isn't there some sort of system where they can follow up from previous chats rather than starting from scratch?

If the latest letter (attached) from the bank gets rejected for not being in colour even though the bank has stated on the letter they do not provide coloured copies, this is a dead end situation.

So i'm kindly asking for your assistance. I hope you understand my frustration, as I understand the Karamba team needs to follow procedures.

Look forward to your assistance. Please do not reply via the Karamba brand, as I do not receive any e-mails from them as mentioned above.

Many thanks
Anand

They ask my for a letter from the bank confirming an old card has been cancelled. I provided one.

They then asked for a coloured copy of the letter. Barclays do not issue coloured copies. I provided a letter from Barclays stating they do not provide colour copies…and the saga continues.

I can't get paid out.

Reply

I had £85 to withdraw and each time I tried to withdraw my money it was blocked I will be reporting KarambaSport to the gambling Commission

Reply

This company has got to be the worst I have ever been with. If you are losing – no problem they will not hassle you. God forbid if you win, you will need to provide document after document.

win #1 – was required to provide a copy of my bank card and drivers license (withdrawal process took over a 2 weeks)

win #2 – was required to provide a copy of my passport and paypal account (withdrawal process too over 2 weeks)

win #3 – I've just won for a 3rd time and I am now required to provide 3 months worth of banks statements & 3 months of my payslips – this process is already over a week in.

I would avoid using this site like the plague, the customer service stinks, the software and website design that needs a drastic update and they will do all they can not to pay out or delay the cashout procedure.

Once this has been resolved I will be cancelling my account immediately and using another site who welcomes my custom.

** UPDATE **

3 months of payslips and bank statements were sent to Karamba on Wednesday afternoon. Spoke to customer services on Friday afternoon. Once I had gone through around 10 "responsible gambling" questions I was assured me that the documents would be verified within the 48 hours quoted and the withdrawal would be processed once this had happened and that I would be emailed with notification – again this took around 90 minutes of my time.

48 hour withdrawal process had expired few hours later – contacted customer services again only to have to verify my account by answering a number of questions e.g. personal details, last deposit, last deposit method. The service agent then explained that due to a high volume of paperwork that my documents had not yet been processed. Asked multiple times for a time frame but was not given an answer. This took around 60 minutes.

Money still being with-held. Worst customer service I have ever experienced and I would recommend anybody who is thinking of joining to run a mile.

The nightmare continues..

Reply

BEWARE OF THIS CASINO!!
I played over £1000 on this online casino I got the bonus and and it kicked me off I have now had my account closed from them and had to take my complaint to IBAS
DO NOT TRUST THIS SCAMMING CASINO

Reply

Avoid like the plague. Opened an account for a tenner free bet, when the bet was finalised they refused to credit my account with the free bet as they said the offer had expired – despite it still being live on their website. They eventually credited the £10 when I threatened to report them to the Gambling Commission. Fraudsters.

Reply

They just wont pay you, all bad, bad, bad… Never again. Scam.

Reply

Terrible customer service, the worst I’ve ever received. Not willing to help, hang up on live chat, trying to close my account seems harder than it looks I will never ever use this site again

Reply

AVOID AVOID AVOID

Account verification an absolute nightmare when you want to withdraw funds. Mine has been ongoing for nearly three weeks and still not done.

They will accept deposits without question indefinitely of course.

Terrible e mail communication, an awful platform for betting and also charges for deposits.

Untustworthy cowboys that should not be licensed IMO.

Reply

Ok so I won a few small amounts shortly after joining up and received my funds within 2 days of requesting withdrawal. Then I won a decent amount and the problems started, I asked to withdraw my money and they refused until I could prove who I was and that my payment method could be authenticated (bearing in mind I had already made deposits and received payment into the same account).
Tried the live chat which they claim is the easiest and quickest way to contact them and suffered a lot of abuse and awkwardness in again getting them to accept my own proof of identity. Anyway to cut a long story short and after 5 separate attempts to get my requests sorted on live chat I finally gave up and sent them a formal email complaint and finally received my money 8 days after I first asked for it.
DO NOT GIVE THIS SITE ANY MONEY.
There are better more well known sites to use who treat you with respect any pay out within hours of a withdrawal request.
DO NOT USE KARAMBA SLOTS OR ANY OF THEIR ASSOCIATES.

Reply

Dreadful! The service and attitude of staff (Cecille especially) is horrendous.

No responsible gambling checks in place and even after being forwarded GamStop info this was ignored.

Escalated to IBAS, companies like this are the reason that problem gambling is leading to suicides and severe depression.

Reply

DON'T BOTHER!! joining this site its a complete con right from the start they have very enticing offers with big bright graphics. BUT ITS ALL JUST A BIG TRICK!!

Reply

You will never get your winnings or even your deposit back! Rob me blind. Never mind that apps awful and slow. Service is as bad

Reply

This is a superb bookie. They offer some serious great odds and wide markets that any punter can choose from. I have been using Karamba for a while and I must say that they do a really great job. Customer service is also very accommodating and handles whatever issues you might have.

Reply

Absolute shocking no more said, charge a fee to deposit, hard to withdraw, slow, poor connection avoid at all cost and really p''ssed with google for rating this 9.6 it just tosh and avoid at all costs

Reply

Charges transaction fees for using a DEBIT card?? First online company I have ever come across that does this. Doesn't make it clear when signing up. Simply won't use them now.

Reply

Joke of a gambling site. Make you jump through so many hoops in order to withdraw winnings. Customer service is awful. Avoid!

Reply

I have reported this site it's a total rip off everytime I won it kicked me out saying connection error.. but when loosing it played normal.. I have also started anow injection again the owners please don't use this site.. I have also started a law suit against Google who rated this site at 9.6.. I agree I should have read the reviews but if will seek the owners out and deal with them personally and anyone who works for the group..don't use

Reply

This site should be banned and taken out of service, I'm one of many people who fell for the 'Bet £10 get a £10 free bet' scam operated by this company. When no free bet was forthcoming I contacted the company and was informed 'The management have declined any bonuses for you. No reasons why were ever given. So avoid like the plague, and inform any sites that promote them, that will help get them taken down.

Reply

Karamba is another online bookmaker that is not well recognized like many other bookies but don’t let that fool you because it has existed since the year 2015. It is a well secure bookie and it can be trusted. Karamba provides serious wins when it comes to slots rather than sports as the sports aspect is somewhat new. When you join, you get a match deposit of 100% which is about £200 as well as 20 free spins. The second day you receive an additional 40 free spins and the same goes for the third day and a bonus surprise.

Reply

Deposited and had a bet, I won £120 from £10, put a withdrawal request in then there asking me for my bank card to be sent by email which I didn’t want to do as it’s unsafe, so in the end I sent it but blanked out my long card number but left the last 4 digits and blanked out the rest of the card for my own security but this is still not good enough it’s been 4 weeks and they are fighting not to pay me out, please people DONT join this website u won’t get ur money

Reply

I have won more then €1000 but i never ever received the money till now!! What a wasting time and money!! They ask for the documents even though i send them all the documents but still didn’t get the confirmation about my documents.. SCAMMERS DON’T PLAY IN THIS SHItttt KARAMBA

Reply

Good bookie. had been with them for a few years it seems … no global issues, plenty offers, decent odds…

Reply

Their customer service was very helpful and polite with me and my issues. I have never had a problem with them….

Reply