Kingjcasino Review

DO NOT USE!!Scam company. Was using is fine for a few days never withdrew anything cos it was almost impossible to win. Deposited £60 and it came out my bank but never went into my account on King Casino. They raised a ticket and I was waiting a few days for a response. Went to log back on one day and they had disabled my account so I couldn’t speak to the on chat. Sent several emails. They never responded. Thanks to my bank and me taking screen shots of everything before then disables my account I was able to get my money back. Horrid site! BEWARE!

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A strong warning to anyone considering this site, don’t. I deposited £1000 with King Casino. The easy part. I then had a good run at Blackjack, and tried to withdraw £2900. Alarm bells ringing at King Casino HQ.After submitting all sorts of documents multiple times, and over a week of waiting, I only received my deposit back (minus their transaction fee). Their excuse was that I was in ‘breach’ of their bonus rules. Utter nonsense, they just do not want to pay you anything above your outlay. Avoid these sharks, a completely disingenuous company. Anyone who has tried to contact one of their ‘Chat’ agents would find it hard to disagree.

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I am fairly certain this is not a legitimate site.Deposits are of course instant and require no verification at all.Once I had won and attempted to cash out, my perfectly acceptable address verification documents were rejected. My cash out requests were also declined.Customer service claimed it was my bank who had declined the funds which was a clear lie because I had requested it through Apple Pay.Next they suggested I try a different method except, their terms state that cash out must be via the same method as the deposit. So delay tactics for them to then decline the cash out again later.Still no explanation as to why my bank statement was rejected as a form of address verification despite that being the document they suggested.I am certain now that this site is a scam. Avoid!

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Refusing to answer emails.Will not answer live chat .Has left a withdrawal pending since 20th December with no way to speak to anyone.It’s not just the big amounts they are ignoring. This is only £51 .Really do not know what has changed but this is a disgraceful way to treat customers.

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Won 7500, withdrew it sent in documentation they ask me for payslip when I check account it’s no longer pending and only 150 in my account. All images of winnings balance and withdrawal screen shots available and will be contacting gaming commission

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If I could give zero stars. I would absouloutely appaling game play and does not give bonuses or wins. I Really wish I had read the reviews first .would not have ended up wasting my money or time and I have too say this has to be one of the worst sites .I have ever played.

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I honestly don’t even know where to start!I won a sum of money on the 19th of December and was told that I would need to submit my documents over… bank statement, PP info. Absolutely fine. They accepted bank statement but not PP as they advised all info had to be on the one screenshot, logo etc… fair enough.. sent a PDF and also a screenshot of it all and whenever I chased it up they said it has been declined due to information not being on the documents… I’m not sure how many times I spoke with an agent to ask them to get their team to check again as it was all there, PP logo, name, address, email and DOB. I then spoke to another agent and I advised that this was unacceptable and that I had used money in my account and now needed it (I thought there would have been no issues as I’ve been paid out before by them with none of this) the agent then took this as that I have been using ‘bill money’ to gamble and disabled my account!! So, I’m unable to get into my account to check what is happening with my wins and the chat which you can use without logging in, is now no longer letting me access it. I’ve sent 2 emails and no response. I’m not feeling very optimistic after reading some of the reviews on here. I’ve never ever had to go through anything like this to receive wins.I have had conflicting information from agents. One says one thing and another will tell you something completely different. King Casino can we please look into this and have this resolved please??

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I have been waiting since the 17/12/24 for a withdrawal. Previously any withdrawals had been done within an hour or so. Because this one is a substantial amount, I feel like it’s being delayed and delayed for no reason and all the customer service say is an automated reply. Not good enough at all.

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Absolutely shambles i won £500 and still haven’t received it still saying it’s pending iv have messaged the help that and just keep getting ignored iv also sent emails and no reply I’ll ge taken this further

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I’ve been with this casino for years now and nearly 48 hours for a withdrawal and it’s still not approved Not happy just keep getting the same email over and over again

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Says fast payouts of 0/5 days,I’ve waited about 12 days already,you can’t talk on live chat,because nobody answers,and when they do it kicks u off the page and logs u out,nobody reply to emails,it’s an absolute disgrace of a site

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Trying this gambling site for first time with a small deposit and all verification complete i am still waiting… Pending for my withdrawal.Charges you a fee for withdrawal (big negative)Takes waaaaay too long to withdraw.With all the instant quick withdrawals from other sites. Why bother with this one?..

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Would of given it 0 stars if i was allowed!!! Deposited money lost it so deposited another £100 went up abit then went back down to the £100 and went off it for the night when i tried logging into my account the next morning it kept saying declined i messaged them 3 times over the space of 48 hours with no reply to send my £100 to my bank as it was my deposit money not winnings and they have ignored it! Robbing people of their own money and not winnings is disgraceful! I will be pushing it further if i dont recieve my deposit before christmas!!!

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Returns are absolutely shocking!!Almost impossible to get a free game! Don’t bother wasting your money. Chat isn’t even on, basically leaving a message and they’ll “get back to you when they can”£500 sent not a penny back. Won’t be using this site again!

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Shite site don’t pay you out or make it impossible to download documents quick to take your money tho and the hardest site I’ve played on to bonus games avoid like the plague is my advice

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Rubbish returns, whilst I do understand that this is a game of chance the returns have been pretty much non existent. Avoid and stick to known brands.

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Sat waiting on live chat for someone to reply, after 20 mins my session was logged out due to inactivity.I am waiting on 2 withdrawals, now they want me to verify my ID which I have done, but there is no confirmation or other information. Did not accept my proof of card ownership as it is a virtual card, I do not have a physical bank card. All I want to know is that my withdrawal requests have been processed and I will receive the money in a couple of days.I’m hoping someone can help asap and I will happily edit my review score, thank you.

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Terrible customer service, impossible to speak to a human, as hardly anyone there to respond to you, then when you check back they have closed the chat. I won £300 on Friday was charged £1 to withdraw my winnings to my bank card I paid with?To still be waiting on Monday afternoon for my winnings to be processed I’ve had smaller amounts refunded back in an hour all my documents are upto date so I don’t understand what the hold up is??When you do get to speak to a human they give a generic written response and you ask to see if they can speak to processing team and they close the chat?

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I am not a customer of King Casino, never used it or signed up to it yet they send me texts every day and have ignored my requests to remove me from their contact lists and continue to ignore my complaints.

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Applied to cash out and not even approved yet once again, tried to email over 2 times as the live chat doesn’t even respond to me anymore leaving all users in the dark .

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Had a small win of £140 last on 20th was withdrew the funds via apple pay same way as I had deposited kept being told to wait received a message on Saturday to say funds had been approved. Only to then receive another email yesterday to say payout had been declined and I had to send documentation. Sent documentation which was approved and yet still waiting for them to authorise payout! Chat on the website takes them over an hour to reply so you come off it but if you don’t reply to them within 3 minutes they end the chat and you have to start the whole joke again!! Never used a site like it and certainly won’t be using again. How the gambling commission are letting them get away with this sort of carry on is ridiculous.

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Won £600 4 days ago, sent all my documents before they asked for them, to receive an email today asking for what I’ve already sent & has been approved!! Still waiting on my withdrawal. Shocking site & the chat well I’ve never experienced anything like it!

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Very badly i win 380£ and after that they blocked my account i can’t talk with anyone and costumer support didn’t answer me more that 5h waiting they are a ffs just want us to spend and lose our money 🖕

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Spoken to a lovely lady today Kate . Replied immediately to my concern and reassured me, now just waiting for my winnings.will be back to review when I receive.Thank you Kate

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Never had an issue until now. Normally quick to payout. Had a small win (£500) and they asked for documentation, which I have no problem with. Submitted everything they requested three days ago. Tried to log in to see the status today and was denied access to my account!!! Without any notice! Without asking for any more information or documents or giving any explanation. Extremely annoying! Tried to email but no luck so far.

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Nearly 48 hors ago I withdrew 600 pound cannot get anyone atall on live chat..what’s going on I’ve been with them 2 years never hadva problem up until now

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Severely delaying cashout I selected instant over 36 hours ago and they have not even yet approved it never mind started processing it. Extremely frustrating

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Absolute joke of a company trying to get your docs verified is a joke to withdraw your winning and the online chat is a load of rubbish and no help at all. STAY AWAY FROM THIS SITE

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Withdrawal process a complete a complete joke you upload documents and still pending Their chat is useless no one answers you until you have closed the chat because they take too long Will make a complaint to the gambling commission as other sites don’t ask for documents and withdrawals are normally straight forward and within 24 hours

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Will give a 3 star for now, won 300 yesterday, still sat in pending, will up to 5 stars if money received in right time frame

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I’m using this site along time now..Really enjoyed it when i started but recently Started lagging and frozen..And now I can’t say Iam enjoying my free time to play on this site..

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If there were 0 stars I would leave 0.It’s been almost 4 weeks since withdrawal. At first they closed my account and asked my to create a new one for my funds to be transfered over as the currency was incorrect. I made a new account and they instead withdrew the money and sent me an email that it will be with me in 48 hours. Its been over 3 weeks and I’ve not received this and they dint reply to my emails. The chat customer support team tell me to come back after an hourfor an update and when I ask the new support team to transfer me to the person I was speak with (Starov) they say he’s finished his shift. Very cheeky. They don’t give you any info. I put in over 50 complaints and not a single one has been acknowledged. If anyone has issues you’re from UK. CONTACT UKGC AND IBAS. IF YOURE FROM EUROPE I THINK ITS MGA MALTA BEWARE OF THIS COMPANY THEY HAVE APPROX 4 STAFF WORKING AROUND SHIFT TIMES YOU WILL ALWAUS SPEAK TO THE SAME.4 STAFF ROUND THE CLOCK. LIMITED STAFF AND THEIR WITHDRAWLS BACKLOG OS ABSOLUTE MESS!! MY GUESS IS THEYRE BEING SHAFTED FOR ALL THE COMPLAINTS AND TRYING TO CATCH UPSHOULD HAVE HIRED PROPER STAFF AND TRAINED THEM NOT ROBOTS

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Withdrawals take to long a lot better sites out there that pay in 30 mins so no reason for company’s to take so long don’t think I’ll be bothering once it’s processed

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I made my first deposit days ago. I can’t get into my account and nobody has got back to me from the emails I’ve sent loads.

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I have been trying to withdraw my winnings of £30 from this company since 28/10/24. Whenever I ask when my winnings will be paid or the reason for the the witholding of my funds i have an email which says it has been passed onto the team and then nothing. They also text you after 11pm to entice you to gamble. Finally if you win and want to withdraw your winnings you are charged a fee. Disgraceful behaviour.

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Disgusting site never won a pennie probably spent over £200 never go on this site ever

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What a total joke these are!! I put £40 deposit down with the bonus spins they where offering. I won £2100 and put in withdraw request. They wanted id proof and a copy of my wage slip, which I sent, and they are refusing to pay me now!! I won that money fairly, I am fuming and will be taking this further. Don’t waste your money they just trick you!! 🤬

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Doubled my deposit of €20 to €40 gone in an hour doing 10 cent bets getting back lowest payouts and lowest feature payouts false advertising 150 welcome offer 0 have all the RTP screenshots pennys for each euro all 4 cent 1 cent 2 cent it’s messed up casino penny RTP

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Worst experience ever have over 50 screenshots of RTP with 1 cent 2 cent and everything lower than what I’m putting on a lot lower no features 20 euro spent 20 euro wagered be going to the commissioner and gaming authority right away won’t stop untill I get through to someone

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Made a deposit and cannot play, now they are requesting documents from me to withdraw my initial deposit… Have sent them everything they requested and withdrawal is still not processed. Customer service is useless.

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Holding onto my deposit and cannot play anything… What a joke. Don’t waste your time depositing here

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I’ve been waiting nearly a week for my withdrawal its a absolute joke they verified all my id and still not done my withdrawal, keep been told the same crap day in day out, that’s why I’ve given 0 stars. Once the withdrawal is done I’ll. Be closing this account and won’t be coming back

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Finally won and cashed out 10 days ago and still haven’t received my winnings eveytime I go on live chat they keep saying it won’t be long now it’s in review. Will update if I Finally receive my winnings!

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I tried to withdraw 200 pounds,I wait 10 days and I didn’t receive any money,I asked them how long I have to wait and they said that I have to wait between 7-21 days but know when I tried to log in in my account I saw that they closed my account ( they said I ask for that but is not true). Worst experience ever

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Decided to close my account and had a balance of £55. The money has not been returned and they ignore all messages as no number to contact them.Avoid at all costs

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I have won a fair few times and withdrawals have always been in within the hour. I won £4500 yesterday and was asked to provide ID and documents which was approved very quickly. Still however waiting for my withdrawal to be approved. I shall update once withdrawal has been received!

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Made two withdrawals on the 7th October 2024 and still not received when contact them by email as I closed my account they wasn’t even no discussion about how they would look into things but closed my account

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Seems i’m not the only person now not being able to withdraw funds, been 4 days now and been in touch with customer support. Have been told its a “technical fault” which i am now believing is a massive con. Have £300 in funds sitting in my account that they will not release

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Would give negative if I could. They have had my money now for over a week, I tried to withdraw it was processing for 2 days then got declined an returned to my account, when I went to withdraw again it said withdrawals not aloud. I contacted live chat and they first said I had to remove bonuses. I went to my bonuses I had £0 of bonuses tried moving them still wouldn’t work then they told me for the past 3-4 days there’s a technical issue the relevant team will look into it. And now my account has been close so I can no longer go on live chat I have emailed 10x with no response, I asked for transcripts of chats they said they would send and I haven’t received. I have now had to report them to I.b.a.s, I have a lot of evidence to prove this too if I could upload screenshots I would show just how bad this site is. It should be shut down

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Worst Casino site I have ever encountered, Spent over £1000 And Not even One little win . Games are all glitchy and when You feel like getting a bonus the game shows an error and kicks you off .All just empty spins And trust me I’m a member of many casinos And losing it’s a part of it but this site Is a scam . Nothing but empty spins It’s literally a scam Don’t bother Replying to me I don’t need your “sorry “ am not the only one who has mentioned this and it says a lot . Gambling commission will look into this website and mark my words It won’t be good .

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