Kwiff PLAYER REVIEWS(1519)
Alan Phillips
28 May 2024
Comment from uk.trustpilot.com
I deposited £50 which I have never used. I logged in and requested the money back. My account then showed a balance of £0 so I assumed they were transferring it back, I kept checking my bank account but nothing went in. Kwiff never emailed or anything to say they needed more information. They are quick enough to take your money but to try and get it back is a nightmare. Avoid this site at all costs
C M HERRON
28 May 2024
Comment from uk.trustpilot.com
Still waiting since 14th may for a team to email me back about withdrawals that i have made,Sent 13 emails in since the date to have 0 replies. I just want the withdrawals sent and my account closed down.
Dani Wade
26 May 2024
Comment from uk.trustpilot.com
Having trouble with this site for almost 3 months now, They keep asking for proof of funds even though i deposited using a crypto wallet where there is no personal information attached, I have sent gambling winnings as proof of funds but they decline everything, every time i go to livechat they say they will get back to me by email but never get any emails from them, my account is now frozen also... great
Nicole
25 May 2024
Comment from uk.trustpilot.com
Was all going fine until I won £15 from free spins awarded to me and tried to with it. Withdrawal failed and hasn't been added back to my gaming balance. So essentially my funds won have been taken by the site with no explanation as to why. Not happy.
Lewis Thomas
24 May 2024
Comment from uk.trustpilot.com
Brilliant betting site quick deposit and withdraw money into your account in seconds.
Glen
24 May 2024
Comment from uk.trustpilot.com
Save your money and do not entertain these clowns. After topping up my account several times with little compliance once I won it back and withdrew they send you several emails wanting copies of cards and ids. Then when you do this they continue to reject them. We are in the early stages of taking them to the media. Do not put your money with these people.
Paddy Docherty
23 May 2024
Comment from uk.trustpilot.com
The worse betting company ever listen folks don't make anymore deposits they will eventually con you out of your winnings close your account immediately they robbed me an O.A.P out of 100 pounds
C M HERRON
22 May 2024
Comment from uk.trustpilot.com
Been depositing and withdrawing for a year, finally hit a win where it would exceed my NET DEPOSITS meaning they have to pay more than what ive put in over the year and this is where the problem starts. they will ask you for 1000 documents, tell you you have sent them in wrong or hey cant view when they zoom in, once thats done they will request more doucments and then tell you its edited and to resubmit as pdf they when you send edit history to them and take it as a complaint they tell you, you will get a reply in 6 weeks and every email you send in after that time they will mark as complet and you get an auto response to say how was the experience! Live chat tell you to wait for an email, emails arent responded too and currently i have £1500 sitting to be withdrawnEDIT TO THOSE WHO USE JOINT ACCOUNTS DO NOT btoher depositing if you share a bank or have a joint account as they will pull all terms to say you wont get your funds and request written agreements, ID and details from the joint account holder, OVER A YEAR WITH THIS SITE WITH PREVIOUS WITHDRAWALS TOO AND NOW IVE WON MORE THAN IVE DEPOSITED THEY ARE IGNORING ALL CONTEXT OF MY COMMUNICATIONS
Sean
22 May 2024
Comment from uk.trustpilot.com
Good craic hoping for a Kwiff. When it arrives it's superb
Brett Clevely
22 May 2024
Comment from uk.trustpilot.com
Feels bittersweet having to write this review as I quite liked this site at first, had a couple of big wins, lost a bit, but hey that’s gambling.I then received an email saying I was breaching terms and conditions by not gambling what I was staking, which I thought was weird cos who wins and then carries on gambling? I sent them an email back to clarify but had no response.Carried on for a while and won £60.50 - that’s when the nonsense began. They asked me to send I.D and explain why I wasn’t gambling my entire stake. I sent in the documents and explained I have a limit of £10 per day and withdraw if I win anything that takes me over what I’ve staked - you win some you lose some, the essence of gambling surely. Anyway, like many others, the ID was rejected and I was asked to provide more to satisfy their requirements, which they didn’t tell me and failed to respond when I asked why they weren’t valid.I am now in the limbo of emailing them to receive a generic ‘how did we do’ email back, or asking me to send my complaint to the same email I have already sent it to.I am sure they will respond to this by saying please send your complaint to such and such, which I have already done. As it stands I believe they are illegally withholding my money so would advise others to think carefully before gambling with this site. My complaint is now with Resolver so I hope to have a resolution shortly, but really could’ve done without this stress and hassle.
Jeff Sutcliffe
22 May 2024
Comment from uk.trustpilot.com
Been waiting 5 month for my £3000 withdrawal. I deposited £30 and put an acca on and won, £3034.25Since Jan 2024 they have made me send documents after documents in and last email i got was " declaring proof of income " I DEPOSITED ONLY £30 why would you need PROOF OF EARNINGS!?LIKE THE REST OF THE REVIEWS STAY AWAY FROM THIS SITE!
Sharon
21 May 2024
Comment from uk.trustpilot.com
Very disappointing I play on a few sites £90 not a decent spin not impressed at all think I’ll stick to my other sites that are fair
Mr Meredith
21 May 2024
Comment from uk.trustpilot.com
so easy to navigate each race
Computer Programmer
19 May 2024
Comment from uk.trustpilot.com
Well the same story, not going to go into it. But the 1* reviews are true and real. If you want a fair game don't bet here. I can handle losses but when they are taking the pee it is a liberty. I really don't think anyone wins on here. Just take take take. Take thousands to give you £100. Under no circumstance play in the rigged casino. I don't understand why this casino has to take loads even to get 8% back. There is something not right. I think they pay on bet on football and horses and then shaft the casino and slot players. You have no chance. I have read the reviews and then they will send a stupid generic message saying are rtp is a certain percent. It is nonsense. They will drop the addiction card on you. This company is crafty. The 5* reviews are false. You put 10,000 grand in a get 2000 back. That is a win on their books. They will have some super accountants. STAY CLEAR! IF YOU READ THE NEGATIVE REVIEWS AND PLAY YOU GET WHAT YOU DESERVE. DON'T START IT IS ONLY DOWN TAKE HEED. USE A DIFFERENT BOOKMAKERS THIS ONE IS ON MISSIONS TO FLEECE THE UK PEOPLE. CAN'T BE TRUSTED. GONE ARE THE DAYS YOU PLAY TEN QUID AND WIN 30 QUID. TRUST EVERYONE ON HERE IT IS SHOCKING. WIN FREE SPINS YOU GET 0.04 PENCE BACK.
Ivan Delemos
19 May 2024
Comment from uk.trustpilot.com
Very good. Kwiff is fun and great experience..just hope to win and enjoy. All good 👍
Finbar Healy
18 May 2024
Comment from uk.trustpilot.com
An absolute sham.I won a small amount of money on first deposit… £120 to be exact which isn’t going to move mountains in the modern times we live.They then asked me to verify my account and I sent the documents 5 times all different variations, phone bills council tax bills passport drivers liscense the full works and they are still telling me the documents are insufficient 1 month later.Avoid this bunch of crooks. I haven’t had a single problem on any other website and my Meager £120 sits in there pocket in pending withdrawals rather than mine.
Tommy
18 May 2024
Comment from uk.trustpilot.com
THE BEST BOOKMAKER FOR NOW IN UNITED KINGDOM !!!!
Daniel Whitfield
17 May 2024
Comment from uk.trustpilot.com
Great betting site with fantastic odds
Adam N
17 May 2024
Comment from uk.trustpilot.com
Great site, easy to use with lots of betting options.
The Gambler
16 May 2024
Comment from uk.trustpilot.com
I inadvertently deposited using another persons card (shared computer, auto-fill) Kwiff are more than happy to take funds from an account not in your name but good luck getting a withdrawal. They want 8 identification documents and a written letter all to get a refund back to the card that was used (I could understand it was a different card). Why are they allowing deposits from accounts not in my name? I think I'll reach out the commissioner for assistance.
Declan Johnson
14 May 2024
Comment from uk.trustpilot.com
Account DJJ1986 Coming up nearly 7 days now since I placed an accepted winning bet and was not paid out - owed £200All I have heard back after having to chase things up without a single reply. From the company is that they are waiting for the game provider to look into this! It takes time I really don’t care that’s for them and the provider to sort out! I placed a bet it was accepted it won - I want paying my money and compensated for having to wait for over a week Crazy part of it all is I never received a reply to emails only on here and have told me I may have to wait upto 8 week which what it says in there T&C Unbelievable! A whole week to check a bet when I spend 10s of thousands monthly with them Be very very carefull people as they really don’t care! Enjoyed the site up until this and quite scary really
rookie matt
13 May 2024
Comment from uk.trustpilot.com
Having problems with withdrawal, won't let me withdraw, spoke to a customer service agent, says she escalated it to payments team, no word yet. 5k just sat there because of a bug in the withdrawal system. How convenient eh? Will update once I've received withdrawal. Not a good start for a first time user kwiff....UPDATE, Customer service advised splitting the deposit into 2 and 3k increments. Worked a treat then got asked for Identification and address and proof of funds, all accepted within 5 mins, payout immediately received. Not a bad casno I just wish they told me all this from the start.
Simon Atherton
13 May 2024
Comment from uk.trustpilot.com
Very good betting experience. Fantastic boosts across the board.quick payouts.overall very good.
Dean b
13 May 2024
Comment from uk.trustpilot.com
Applied for a withdrawal this morning and was asked for documents to be sent over.Documents sent, verified and a £1100 withdrawal paid and received in less than 10 hours. Can't ask for anymore than that
Declan Johnson
12 May 2024
Comment from uk.trustpilot.com
Account - DJJ1986 Placed a bet on live casino £100 bets accepted on £100 1st dozen money leaves account ball lands on number 5 bet wins no £300 return Wait 5 minutes no return - go onto chat recieve stake money back of £100 which as acknowledged as rollover bet with no explanation Check account net history which shows bet accepted but a different number marked as the outcome which would of been a loss So robbed of £200 and a cover up done on it Wrote a complaint everyday for last 5 days even talking on chat and all heard was look into this takes time 5 days later after been beyond frustrated go back on to find out complaint hasent even been filled and could take upto 8 weeks to resolve this issue What an absolute joke and pure robbery! Don’t even have decency to reply to any emails or questions even management hence why I am on here Have wrote email also to gambling commission
Adam
11 May 2024
Comment from uk.trustpilot.com
My withdrawal has been rejected for no good reason by your payments department, and I have had my account closed without reason. I don’t even think I was asked for ID.I deposited over £700 without interruption to my account, and as soon as I want to withdraw £247 it becomes a problem for your company to pay out.I will raise this with the Gambling Commission and eCOGRA.
Mr zaro
11 May 2024
Comment from uk.trustpilot.com
Best third party money robber online casino ever. Nothing randomly in this site games guys. Dont waste your time and money here. I awarded 17 free spin in Big bass splash + e fisher man + more fish 1£ spin returned £5. All 5 stars are fake. They are paying people to write here good things.
Mr zaro
10 May 2024
Comment from uk.trustpilot.com
All 5 stars are fake, nice fishing organisation don't waste your time and money. Same game as a same time different company returned 80% looses but in here never. Go somewhere else
Craig Gary
09 May 2024
Comment from uk.trustpilot.com
Only joined a week ago, forget any bad reviews about this company, it has been nothing but great to deal with. Free bet which was a winning one, the Kwiff boost is amazing and my winnings were doubled from a bet that came in yesterday. Verification was quick and that's even after I had sent in a letter older than 3m so my fault. I made two withdrawals late last night after 11pm and another at 730am this morning and all money paid in at 11am today. I cannot believe the bad reviews and so glad I didn't listen to them. Only regret is i didn't know about this site earlier.
Nikki
08 May 2024
Comment from uk.trustpilot.com
I don't normally do reviews but feel the need on this occasion.So here goes.....Joined kwiff yesterday afternoon, made a withdrawal for 600 at 8pm.Withdrawal was stated as pending.After reading reviews on here I was really worried about receiving my money.9am this morning, spoke to George on live chat, he reassured the withdrawal would be completed soon.11am, all done, completed and in me bank 10mins later! No request for any additional documents ect...I feel I need to stick up for kwiff against the bad reviews as my experience as a new customer was very good.Great play, bit of winnings, chat service was good and withdrawal in my bank the next morning.I will definitely use kwiff again!
James McLoughlin
08 May 2024
Comment from uk.trustpilot.com
Good option for punters. I like the brand and the marketing they do too.
Claire
07 May 2024
Comment from uk.trustpilot.com
Still waiting on winnings but helpful Have been playing for just over a week I think , had no problem in withdrawing a little amount as soon as its a larger amount they want your documents (this is fine ) but what would of been helpful knowing this from the start! However Lisa is very very helpful and set my mind at ease as I wasn’t to sure I had submitted my forms properlySoon as I get my winnings this will definitely be given a 5 as very easy to use and live chat are very helpful Like all casino games you win some you lose some but definitely a really easy and excellent appUPDATE Money in my bank no issues at all even when I told them one of my cards where no longer working Good trustworthy site brilliant
robsterwood
07 May 2024
Comment from uk.trustpilot.com
Top class company!Good bonus system and good gambling controls.
Michael o driscoll
07 May 2024
Comment from uk.trustpilot.com
Why people give out about this opportunity saying they don't pay out 100% they do never had an issue top service
Steve Willis
06 May 2024
Comment from uk.trustpilot.com
When you lose they are not interested but the minute you win some money they start their KYC process and take as long as possible to process it.I would avoid using this company as withdrawing winnings will be nothing but hardwork and a headache!Also I have raised glitches with their system on two occasions when cash out was offered but the system prevented me from taking it…. Their response was “market was suspended” becareful when you try to cash out it doesn’t let you if it’s a substantial amount and they will just use the excuse “market was suspended”.
Stephen Prince
06 May 2024
Comment from uk.trustpilot.com
Where to start.....I would give zero stars but can't!! anyway,I opened an account and ended up winning £60 which I then applied to be withdrawn,2days after placing withdrawal it hadn't appeared,I questioned this via chat and got told I needed to provide verification information.....so this i did......then 2days after this I still hadn't received my withdrawal,i entered chat again to be told they need proof of my income.....I took a screenshot of a recent wage slip and sent it only to be told they needed it to be in a pdf file and they won't accept the screenshot despite it having my name and employers name on it...... again i enter chat to explain I cannot send the file as pdf as when it is clicked to be opened a password has to be inputted to allow it to be view and for obvious reasons i won't be divulging that to kwiff.....so 5 days after winning(and trying to withdraw £60)I'm still waiting for it to appear and kwiff seem intent on being as unhelpful and unresponsive as possible.i strongly recommend nobody to even think about opening an account with them as if yiu are lucky enough to win even a small anount they will make it as awkward as is ever possible for you to ever see it in your bank account.It appears I'm not the only person who's had these difficulties as other reviews show.....maybe the gaming authorities would like to take a look into their distinctly uncooperative actions.Kwiff leaves a nasty whiff and it smells abhorrent just like the company....avoid at all costs.
Darren
04 May 2024
Comment from uk.trustpilot.com
So this company told me I could opt out of providing my personal information and my money would be returned. I've tried that through live chat and apparently I must provide it as it's in their terms and conditions so have I been misinformed? The online chat tonight completely contradicts their reply to my review on 16 April where they said I could opt out by contacting them and my money would be returned. I will be sending a third complaint letter to the Gambling Commission tomorrow with screenshots of their reply to my review on 16 April as well as the chat tonight which clearly shows how obstructive they are being in paying out. I will also be copying the Minister for gambling in who I will not name here. It's unbelievable how obstructive this company is being in paying out a small amount of money...think they need to consider their strategy! The guy in the online chat also said your account has now been closed at your request but I have the whole chat saved and nowhere in that chat did I request to close my account. Beware...this company will NEVER ask for identity documents while you are depositing money but always at the point of withdrawal which is against Gambling Commission guidance. I've been gambling for 40 years both on the high street and online and I can honestly say that this company is the worst I've ever come across by a long way.
Trevor Ward
04 May 2024
Comment from uk.trustpilot.com
Who doesn't want to be Kwiffed!! Surprises all the way. Be mad not to jump on board
Scott
04 May 2024
Comment from uk.trustpilot.com
Customer service bob on with the chat when I had a query. The Kwiffed bet is an awesome feature. Odds are often more competitive elsewhere but with the kwiffed bets it makes the experience much more enjoyable.
Ile
04 May 2024
Comment from uk.trustpilot.com
Great customer service and bonus options. Withdrawals are processed faster than anywhere else
Natasha
03 May 2024
Comment from uk.trustpilot.com
HONEST REVIEW I thought the design of the website was cool and it seemed like there was lots of ways to play. Of course we all know the thing we look out for most in an online casino more than anything is withdrawal processes and time scales. I signed up last night 02/05/2024 - They took deposits from me with no issues (of course) I then went to withdraw around £1000 (I had a good streak on black jack) Straight away the KYC checks began. Now usually this only happen once you have withdrawn large sums a few times I did not expect it from my first withdrawal. None the less I began to upload the documents requested. I noticed that I had actually signed up with an old address (my parents) so my bank statement would show an incorrect address, I spoke to live chat which I must say was quick and prompt and the guy helping suggested I upload it anyway and then email Kwiff explaining the mismatch of address. I have done this and am now awaiting a response or my funds. I will update this review once I receive the funds so I can give an accurate time line of how long everything has taken. UPDATE 03/05/2024 14:33 I have had an email to say my address has been updated and that I should continue with the verification process on the app. They have asked me to resubmit my passport photo.. The picture I did send was pretty clear but nonetheless I have resent it.UPDATE 03/05/2024 15:06They have rejected my passport picture again, this time because it's a scanned copy. (Really are making this more difficult than it needs to be) UPDATE 03/05/2024 16:54 They have rejected my image again (this is crazy!)
ish
03 May 2024
Comment from uk.trustpilot.com
Honestly I will change my star rating if you complete my kyc documentation. I have sent everything to you on the documents page. I please need this resolved Asap, everything else is wonderful on your site. Thank You.
ZKel
02 May 2024
Comment from uk.trustpilot.com
A really fun and great gambling app. Placed a bet for tight odds, they "kwiffed" the bet and now I'm on for nearly double the winnings and also gave me a surprise £30 bet on a very tight game that is basically a winner.
Robert Bateman.
02 May 2024
Comment from uk.trustpilot.com
Excellent and professional site with great enhanced odds offered.
Jamie
01 May 2024
Comment from uk.trustpilot.com
First withdrawal was great … then I won big and it’s been over 48 hours and I am still awaiting …. No help on live chat and I have sent an email and no reply 😡😡As an update within 24 hours of writing this … it is all sorted :) changing my rating to 3 stars
Richard
30 April 2024
Comment from uk.trustpilot.com
Great site, totally unique which adds to the excitement
Ben
30 April 2024
Comment from uk.trustpilot.com
***Update*** In the Bank - don't know why there are son many bad reviews of KWIFF - cash is in bank less than 24 hours - and I only signed up yesterday at 20:30! UPDATE ABOVEIts only a 3 star at the moment - but this site appears to be great and will certainly be updating to a 5 star dependent on how long the first withdrawal actually takes...first bet was KWIFFED from 5/1 to 7.25/1 and won and a free 30.00 Suprise bet! I'm awaiting a withdrawal and dubious given all the bad / mixed reviews on here - however I have contacted KWIFF and they replied quite quickly to say they were making final checks before releasing and in fairness they appear to be on it - haven't been asked for any supporting documents yet despite having everything ready to submit! My fear here is that if they ask for them this will certainly slow the process down! - Withdrew yesterday evening at 21:27 - I've used other sites and they pay out within 24 hours - 48 hours. I will update - but in all honesty if KWIFF get on and process that first withdrawal and verify me for future withdrawals - I don't think I'd use another site! - Its unique in its own way and I like it!
Mr Gilloran
29 April 2024
Comment from uk.trustpilot.com
Enjoy the site and easily verified.Odds are lower on most events but love the kwiff supercharger odds which can really be fun,So far so good
Bob McKean
29 April 2024
Comment from uk.trustpilot.com
Complained when a £25 EW which started at 33/1 and won at 33/1 bet was paid out in my opinion wrongly at £470 instead of £1,050. Unfortunately the chat staff have not a clue. When i emailed and didn't recieve a reply I was informed that they were too busy to respond and I would just have to wait!! I still waiting 3 days later.They have a button which states "Accept all price changes" which was switched to ON I have closed my account with them and as they haven't bothered to offer me a resolution/explanation I will write to the Gambling Commisson.My opion "Avoid them like the plague"They have eventually replied real piti it too a trust pilot review to make them get off their a###s and do somthing about it I.e. a reply no where on their site di they mention the do not offer BOG and no where does it tell you what the accept all bet changes button is for until you query it but it has taken tvis review to get a reply do you really want to ise a company that isn't interested in their customers. Read the other negative review before you make a decision who to bet with
Ashik
30 May 2024
Comment from uk.trustpilot.com
Scammers, rigged fraud this casino only eats money. Lost £3700, never had decent return Always loose £800 n get return £200 everyday they do this and lure you to play again again. At the end loose a lot. Avoid this casino and oh they only kwiff your sports bet if the bets have 0.1% chance to win. And the surprise bet is a joke which has 0.0% chance to win. Casino promotion only lure you to play and loose more money again.Do not bother replying my review you fake company, when I complained about the RTP now decided to self exclude my account for 6 month haha just close my account. Do not want to spend more on this fake company
Scammers, rigged fraud this casino only eats money. Lost £3700, never had decent return Always loose £800 n get return £200 everyday they do this and lure you to play again again. At the end loose a lot. Avoid this casino and oh they only kwiff your sports bet if the bets have 0.1% chance to win. And the surprise bet is a joke which has 0.0% chance to win. Casino promotion only lure you to play and loose more money again.Do not bother replying my review you fake company, when I complained about the RTP now decided to self exclude my account for 6 month haha just close my account. Do not want to spend more on this fake company