Kwiff Review

They don’t pay out any withdrawals or communicate with you at all. My withdrawal had been pending for just over a month now they will ignore you even though you are fully verified. Don’t play here you will not ever get your money and they don’t even do anything about complaints so you can’t go to ecorga or start legal action until they give a final response which they will avoid giving. You will not get your money at all.

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Firstly I want to say I’ve never had any issues playing here to speak of with anything, including withdrawals, untill this week. I had made one withdrawal and requested a second when suddenly from nowhere, agree around 6 months, I get a message asking for proof of ID, proof of funds, and proof of address. Now that’s no problem to give this as I did. They then rejected several address IDs, a bank letter, government letter and for various reasons.In the meantime they have, and they still are now despite now having accepted the proof of address so no outstanding docs are required, not releasing my witndrawal. I explained that the Comission have made it clear that operators cannot ask for documents at time of withdrawal if the operator could have reasonably asked before or at deposit. They cannot hold money to ransom in effect. I’ve had nothing but argumentative responses and agents kicking me from chat and now no documents are required it’s still *withdrawal pending*. I have just asked why this is and now I get live help saying they can be no help because they don’t know why my money is being kept from me and that they will send a message to payment team and they will be in touch. Could not say why or how this is happening or when the relevant team will let me know so I hope it will be before the second coming of Jesus but they can’t guarantee this either.24 hours max pending period is the statement on side. This pending period is tad over now at 75 hours pending.. I’ll keep this section updated as soon as I get the update myself.Update. 29/04/2024. Just logged in now to discover my account is now frozen with a pop up at log in stating “your acct is now frozen, we need some documents from you. Head to documents section” blah blah blah. So I knew I did not have any outstanding as supplied everything they asked for. Clicked “Verification, documents” and green message reflects “No Documents Needed.” So much acct is frozen, pending documents they already have and dont need and the verification section reflects that yet the withdrawal is still being held for ransom. They simply don’t want to pay out and are now making up reasons to freeze my account by claiming reasons that’s are self evidently not true. I asked for their ADR and the agent said he does not have access to that info. I had to go find it myself, ecorga. Now they have essentially said if I don’t like them stealing my money, make a complaint to them then ecorga which each will take up to 8 weeks. Again, I’ve screen shot them the actual statement on UKGC site that says they are not allowed to do what their doing as players have, quite “the UNRESTRICTED legal right to withdraw their cash balance at any time.” And that requests for docs cannot be used to withhold the players money and this is exactly what they are doing. If you play here, at any random moment, this brand will simply refuse to pay out, cite reasons that done exists and if they did are illegal anyway then freeze your acct. and not give you your cash balance withdraw, thus restricting an UNRESTRICTED right. If you play here, be aware they will freeze your acct, refuse to pay out and ask for verification docs that that they have already accepted .Update No.2 – 29/04/2024:As to your reply below . . . Why couldnt someone have said that when I asked instead of leaving me in total confusion? My account was frozen after supplying everything you asked me for. So are you now suggesting theres a suspicion I’m money laundering? Is that what “red flags” you refer to? That’s an extremely serious crime with same consequences. If that’s what’s your implying in order to continue to withdraw a staggering 50 quid, I would suggest thats farcical. 1600 sounds a lot, tell the readers over what period of time that is. If you dont pay that withdrawal of fifty quid today because you suspect money laundering, I’ll retain a solicitor because that is an extremely serious allegation to make.Ps. Just checked my bank and the £50 is not paid. You say of all is ok it will be before the end of the day and I’ll update later around 7pm accordingly. I cannot check the status myself because I closed the acct after being frozen after supplying the things you asked me for. 3rd & Final update. . .Thank you, Kwiff, for paying the withdrawal. A simple explanation could have avoided all of this. Anyhow, done now, acct was frozen so I closed it. Will say in general, it’s a good place to play, minus this one incident.

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Best bookmakers I’ve ever bet with absolutely brilliant with they’re boost bets

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Decent betting site and good odds on football markets. Love the kwiff odds and withdrawals are processed in 24 hours.

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having no bet builders on the football is a big draw back. having some more daily promotions would be nice. im still waiting on my initial 30 pounds free bet also

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The jobsworth replying to messages is embarrassing.You just said to someone “Threatening chargebacks is also not advised. This action is in direct breach of our terms and conditions.”Hahahaha have you any idea how pathetic you sound? Talk about taking it personally. Get over yourself. You’re a laughingstock.You’re one of the worst bookies I’ve used. The odds are truly embarrassing. I used you for a few days, even when you get kwiffed the odds are still better available elsewhere. That’s my review, Mr Jobsworth

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Great betting platform. Loving been kwiffed

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Easy site to navigate and frequent boosts to odds

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Regret I joined this casino, worst casino wish I never joined this casino….whoever check reviews before joining plz do not join this casino. You will loose only… takes £1000 and give back £100 and will slowly empty our hard working money. You can see the outcome of the game already before hitting spin really doggy casino. Most of time it kicks u out of the slot game when u were having a few decent hit but even that they do not want u to have it….

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Just be careful.Great app but….I have deposited and lost alot of money with Kwiff probably a couple thousand pounds. My own doing. However I finally won and tried to withdraw £200 and SUDDENLY they can’t pay out without further documentation despite still letting me deposit further payments. I have requested to close the account as I am gambling too much but I have been told I can’t have my withdrawal without further documentation. I do find this alarming as no further documentation was required for the previous months I have been losing money. I asked to close my account but they I will keep this review updated when they finally give me my money. At the moment, I feel like this is stealing to be honest. Really not happy as this is a good app.

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I demand the return of the £200 that you have taken from my bank account. £200 staked…winnings £440 and you have been withholding the whole amount for over 3 weeks now. I don’t care about the £220 winnings anymore but I want the £200 you withdrew from my bank account returned as you have no right to hold on to it. I’ve sent a second complaint letter to the Gambling Commission today and will continue to pursue this until it is returned. It’s worrying that you can’t find my account – how many pending withdrawals over 3 weeks old do you have?

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Haven’t used Kwiff lately until today and I’m really liking it. Must use it more often

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Just about verified 1-2 days … after ready confirmation verified.. cash go bank 10 min .Communication live chat wait 2 min .. never problem . Email next day reaply and help.

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Really hope some one can help lack of responses is a joke had pending withdrawals for a while keep asking for the same documents over again really liked the look of the app love the idea or the boosts and the surprise bets but wow how long does it take to verify someone really Update Everytime u send documents they ask for something else its like a rolling ball Update from the reply from quiff my name is not Liam and I can assure u my name was clearly visible on my pics

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Being Kwiffted is honestly keeping me here along with the suprise bet that was a great little bonus be good to see more of these pop up now and agian. Keep up the great work. Kind Regards. Kev

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The Surprise Bets are fun but should stick to match odds. The Kwiffed bets feature is also good – and almost makes up for the fact that the odds on the site are below the market rate.

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looks great, make a refeshing change

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Absolutely 💯 the best betting app around

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Easy to use but a chore having to log in all the time

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Joined yesterday and won money then today my account has been blocked for no reason been told not getting my withdrawal and no email why I been blocked. I got told my documents were verified. Shocking quick to take your money but quick to block you

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My withdrawal is still pending after a month nobody has bothered to reply to emails or reach out. I don’t understand why nobody is replying it or what checks they are doing but people will not get their withdrawals.You keep saying refer to the previous reply there is no point you keep telling me to wait but I don’t understand what im waiting for just process the withdrawal it’s a fully verified account ???

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Steer clear of these robbers people. They don’t look after loyal customers and the app is pure garbage. Slots are terrible never ever pay out more than you stake, they just strong you along to make you think you will win. They remove cash out on winning bets and blame it on technical issue but all other losing bets offer cash out 😂 very poor customer service too. Much better sites out there guys like bet365, sky bet or paddy power. PLEASE AVOID

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Awful customer service, happy to take your money but it’s been 10 days and I still have not had my withdrawal processed. You email & they take 2 days to respond. After providing all necessary documents, I get a reply asking why I am using VPN. Imagine asking this in 2024.

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Blocked me on live chat which is fine but in the email they sent me they said email communication will continue. Blocked me on that for no reason and with no way of communication incase of emergency i closed my account. I understand people have made good reviews and i liked my account here but with no way of support i had to close my account which is disappointing.

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I like the app, very interesting 👌

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I use a few betting sites and really like the Kwiff super boosts, when it happens. The odds unfortunately are a bit less than other sites generally but I’m guessing that’s how they offset the super boosts. The only downside to the site is the withdrawals, sometimes it’s in my account the next morning and another time it’s pending for a few days. Would be nice to have a bit of consistency with them. Other than that, verification was easy.

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Love being quiffed and getting extra valeu

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Great App, with the bonus of your bet being kicked adding to the excitement

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Site looks good at first. But the odds are very low compared to other sites. Also its impossible to actually withdraw any money. Easy to deposit ( obviously) I’ve sent more ID than needed to get a mortgage! Each time it’s being rejected “for my security ” yet I can still deposit. So I’m not sure how’s its helping my security exactly.

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great offers and kwiffs i would not use any other betting site

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Best betting site for last years, very positive feels with kwiffs 👌

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My withdrawal is still pending after a month is really confused on why nobody is reaching out or telling me why it’s taking so long

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Disgusting and scam casino. No response to my Kwiff complaint despite their promise to reply within 48 hrs and then one hr. Kwiff took £3000 off me despite me being a gamstop member and my whole family too. They failed to verify. Also when I was playing the games the site kept glitching and throwing me out of games and my net spend being reset.

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Im unsure what this means I didn’t realise I couldn’t use my partners card ? I’ve sent all relevant documents you’ve asked for and you still won’t give me the £1000 I’ve won? It’s nearly been a few weeks now it seems you have no intention of paying out ? I’ve sent all relevant details and you let me deposit with my partners card and then say I’m not supposed to, why would you even let people do it anyway for a few days then soon as I win my bet suspend my account, seems they have no intention of paying out seems they prey on the vulnerable .

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They don’t pay withdrawals also they don’t pay winning bets. Customer service is awful. They have responded but still stolen my roulette win.also saying my ID is not a PDF despite it clearly being a PDF

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The loyalty hasn’t got any better actually it’s got worse, obviously got something against me as a person, for loyalty DO NOT USE THIS SITE! Paddy power and Williamhill are 10 times better.

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Withdrawal Pending after 10 DaysNo update has been provided to me since requesting a withdrawal 10 days ago. I have spoken on LiveChat each day to the Customer Experience Team, who all seem helpful and friendly, but ultimately cannot answer why my withdrawal is taking so long. I feel sorry for all the requests they must get everyday but are unable to answer, and provide canned responses only.There is no escalation process, no team to contact. No response or reply from the only available email address in the terms and conditions area. No assistance or advice from Payments Team. All documents verified on my account with payment methods all my own. I am still in limbo with no further update. Sending out an SOS! 🆘

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suprise odds are fantastic!

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My withdrawal is still pending since the 27th march coming up to 4 weeks. I have not been asked for any documents and my account is fully verified. They keep saying to wait for someone to contact me but none has been in touch and I can’t get through to anyone who is apparently dealing with it. I have tried ADR 3 different times and they have refused to participate. I will get the same reply about seeing the previous replies or they won’t comment don’t think I will get my money there is no restrictions for them to send the money so I really don’t understand why they are not sending it and I’m not the only one who’s had this issue.

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I’m still waiting on the return of MY money for over two weeks now. This company is withholding my withdrawal of £440 and I’m not even worried about the money anymore… it’s the principal of it. The stake for the bets makes up almost half of the money – £200 and that’s what really annoys me. They took £200 from my bank account and have failed to return it – it’s just like buying a product online and not receiving the goods! The Gambling Commission have acknowledged my complaint but I will continue to send complaint letters to them every week for the foreseeable future until they take action against this company.

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Im unsure what this means I didn’t realise I couldn’t use my partners card ? I’ve sent all relevant documents you’ve asked for and you still won’t give me the £1000 I’ve won? It’s nearly been a few weeks now it seems you have no intention of paying out ?

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I have recently used Kwiff for a few bets and upon withdrawing £150 from my account to PayPal yesterday noticed it in pending. Having seen other user reviews I sent an email in yesterday with all my documents so that my withdrawal can be processed by Kwiff. The issue is, there is nothing in my account suggesting I need to upload documents. In the documents section it just shows everything as clear. So why is my withdrawal not being processed? During this time, they allowed me to deposit further into my account today, so it’s not like it’s locked or anything and awaiting review. The live chat hasn’t been any help, they just say that they can see the documents but can’t offer any more information.I’m happy to update my review to a more positive one if funds are received and this doesn’t happen again but at the moment it seems they have taken my deposits but are not processing any withdrawals (without any given reason, as my documents page says nothing requested.)

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One of the better, fairer sites I’ve used. The random kwiffing of bets is brilliant and alot more than you would expect to get extra. I put on a football bet that was returning 100, after it was “kwiffed” it was 416 and it came in.Quick withdrawals and the casino slot games are more enjoyable than the more mainstream sites. You can get good returns and even if its a bad visit you will at least have a few wins instead of it eating your money in minutes.

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Very good for prices when you get kwiffed, only small negative is th gaming.

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Don’t forget to cancel your account with this dodgy company they will let you deposit but if you have a decent win you have no chance

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Refusing withdrawal after four days Have repeatedly asked me for the same information then when I provide it they ask for something else , when this is provided they go back to original request which was already answered Will close my account once I receive my small pay out , which is peanuts considering what these guys make

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It s terrific very easy to use

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Update on my withdrawal that kwiff are still holding from February. Have been in touch with uk gambling commission, they have asked me to try again with kwiff to get my money back, I have emailed kwiff today will post update if they bother replying.

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No Easy to use and amazing services

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The site was ok at first however the bonuses have gone awful. I sent an email to explain my frustration of not being rewarded bonuses for using the site after a good few deposits within my means obviously and not get anything in reward back compared to most sites nowadays. The surprise bets they give you are terrible , unrealistic outcomes it is a joke and if you deposit a good few quid you don’t getting back on live casino like they used too.The response back to me was that I warrant special attention hahaha of a worker named G***ge I find this insulting as the email was to explain the poor quality of bonuses that was all and they informed me to look at the promotions they offer via there website which are rubbish tbh.Oh well don’t be fooled by them people go on ladbrokes or sky bet at least you know you get looked after for being loyal. This site won’t be my priority no more.

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