Kwiff Review

Very poor service and zero customer service follow up. I placed a bet Friday evening, 1 of the selections was postponed and all others won. This bet is still outstanding 3 days later despite 2 attempts at live chat and a few emails where it should be paid out as won with a void selection. I have had zero replies too any form of contact with them.The reply below is also a cop out as I have just been back on my kwiff account and my registered email address is exactly the same as here

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Been a 20 year old and not been able to pay for my bills because Kwiff are rejecting my documentation and not paying me out.Why is it so hard to be able to be paid out? its an absolute disgrace. i have used over 20 gambling companys and not once been treated like this. Plus its only £340…. you are are embarrassing KWiff!! i hope you get closed down. Dirty dirty people They have rejected bank statements & ID as proof of address and now want ” you can provide HMRC letters, council tax letters, NHS letter, or any government letter, as long as these have been issued within the past 3 months”everything. DO NOT USE THIS COMPANY.i have sent it my documents for the 5th time and i have contacted the gambling commission and will be contacting the police if this carries on.

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I’ve used kwiff for a few years now UK great odds good experience customer service used to great but the live chat always seems to be unreliable at this moment or we are currently unable to detect if a agent is available now … the begging of the year was great customer service but now it’s lacking unfortunately I email but they aren’t as responsive

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Absolutely disgusting service. Signed up, won over £200. My account was blocked. I sent over all documents that were asked for and never had a reply. My winnings are stuck and not one person from Kwiff has been in touch with a reason. Disgraceful behaviour and worst gambling site I have ever used

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Scam avoid It’s been nearly 8 days now and I’ve heard nothing I’ve also contacted resolve who have stepped. In and still be ignored I just don’t understand what is going on. I have supplied all documentation requested withdrawel been pending since the 26th is this actually a real company ? I think it’s a scam . Why isn’t no one paid out how can you take money and then not pay out when I have won

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Different type of betting site and getting kwiffed is a good surprise

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Been waiting over a week to verify ID details and still waiting, takes 72 hours for a response to any question or details uploaded. PDF statements or utility bills are not accepted. Says you need to download direct from bank or utilities supplier, for me to get them that’s what I have done. But they still have rejected them. 7 days letter still no joy. I understand checks need to be made but they won’t do this at the beginning of signing up, and if they did I’m sure it would be a much faster process. I have made and received withdrawals without any problems and haven’t hit any threshold. I fully understand that as a company ID details are required but after a few wins and withdrawals, check are then an important, timing must just be coincidence. Think very carefully before placing a bet and make sure to get your ID details checked before using Kwiff. A shame really because the interface is quite good.

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Quick payouts, the occasional great odds boost.

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I recently won a lot and I’m wondering when I will get my money? I’ve sent all my documents and stuff! Thank u

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Love the site, and the unique betting boosts but been trying to have my security details( ID, card, proof of address) approved for over a week. So slow to return on the info, terrible response to emails and rejecting documents for little to no good reason.Suspicious that it is because I have won some bets and am trying to withdraw money. Hoping it is not the case but will update

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Hi I did a withdrawal over 2 days ago have been asked for documents sent 2-3 times I’d really like an update as chat just says the appropriate team will get back to me still waiting

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Sites really good, live chat and communication could be better, then it would be great.

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Again this casino have you jumping through all kinds of hoops to get verifed. FYI I have read your comments and rectified also sent email with Pdf file with statement showing transactions to KWIFF

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Shocking company!! Been with them for months and now they ask for ID when I’m looking to withdraw an amount I deposited in error. (Phone screen broke). I don’t have a valid ID given I’ve broken my leg and my driving license has expired. Provided my old ID, Sent doctors evidence, bank statement etc and they have now closed the account down and have £470 sitting they refuse to refund. This is going legal soon

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My self exclusion (a friend thought it would be funny to do it himself) expired yesterday. I was told to send in a PDF email from gamstop confirming this. I then receive an email from Andrei asking me to contact them via chat to arrange a telephone call to reopen my account. I went on chat and spoke with Jaqueline. She told me she wants me to contact gamstop to confirm my exclusion has expired. I told her I already did this. And sent in what they asked for. She replied yes we have this information. But we want it again. I’ve now again contacted gamstop, and also the gambling commission. These people at kwiff are far from professional. They just want to make problems. How does asking for the same information make any sense? It’s pathetic.

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Absolute joke of a casino sent verification documents in twice still no news on my withdrawals. This will be escalated if it not sorted in the next 24hrs. AVOID AT ALL COSTS

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Still awaiting verification for withdrawals quick to take money very slow to verify and payout. looking at these reviews clearly a ploy to keep peoples money 😡😡😡

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The supercharge is a great addition. Very fun. Only down side is you don’t offer an e/w market.

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My account has been put on hold. I can’t get my money, but happy to take money straight away not happy i have also sent all the information we are now on day 3 off waiting keeping 150 pound from us

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Updated feedback – I’ve received my withdrawal of £3075.61 on 29th November 2023, that’s on 5th day (KYC, and their internal checks took time). I would say, they have to work to improve it, but glad to say that it’s genuine Company. Off course, frustrated with the level of service is received, but trust me they will give your withdrawal upon checks (requesting them to make it better to avoid frustration to Customer). I’ve updated the ratings to 5 now with assumption that they will improve in future. Feedback – Kwiff – Shocked and very bad experience!On 25th November deposited £400, played on sports and Casino, lost that. Then again deposited £300, played on sports and Casino, won £3075.61. The withdrawal of £3075.61 is requested on 25th November 2023 at around 19:00, it has gone in the pending status. Upon multiple follow-ups on their live chats, I was told relevant department will contact me via email. Finally after chatting them for 7 to 8 times on 25th and 26th November managed to get verification email out around 15:00. The requested ID proof and address proofs were provided, address proof is rejected saying document must be 3 months old, it was 3 months and 1 day old on 26th November, understandably sent them another two address proof documents, which were approved after multiple chats to their Customer Service team who always said relevant department will check, and somehow approved on 27th November 2023 around 15:15. I’ve been following them up for releasing my withdrawal but they keeps says high winning must be verified by their payment team before they can release the payment and it can take longer time depends upon volume. Now it’s wait and wait game. There is no direct contact number of their payment team to speak, only option is to talk to their Live Customer Service team who can’t do anything and can’t even escalate or call their internal department to get it resolved.This company uses their UK gambling license to legally frustrate their Customer like me by holding withdrawal for NO reason.I’ve multiple times explained their Customer Service that it should be transparent and easy to verify which should NOT take 4 days counting from 25th November to verify and release the payment.I’m planning to take this case to Action Fraud, BBC Watchdog, LBC and gambling commission that way they can stop frustrating Customers legally by holding the withdrawals. It’s really unfair and unacceptable for gambler to deposit the hard earned money, and after winning by luck, these tactics to hold the winnings.I’ve even contacted CEO of Kwiff via his LinkedIn page finding his Kwiff email, and emailed him to explain issues with Kwiff, but NO response from him.This is genuine feedback I’ve experienced. I’m totally frustrated with kwiff, looking the way they handle Customers for KYC and holding withdrawals without proper reason (high volumes can’t be acceptable reason to hold the withdrawal).The standard response from Customer Service team is copy and paste of same message which is as below.*****************************************I can confirm that we have received your withdrawal request and this is now with the relevant team.Please note that further checks would need to be carried out with higher wins, which may lead to a longer waiting time than usual.With that said, rest assured that this is nothing to worry about as these are standard checks carried out with all withdrawals, it’s just that with larger ones, these may take a bit longer to complete, that’s all.Rest assured that once we have an update for you, we will let you know accordingly.*****************************************After asking to escalate or call the relevant department, the response from Customer Service is as below.*************************************I am sorry that this has taken longer than anticipated. I am afraid our team cannot speed up the process or prioritise your case as all tickets are handled in strict accordance with company procedures. Though I can assure you our team are working hard and will action this as soon as they can for you. 🙂*****************************************They never come out with the status update. It’s wrong and really annoying.

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Great casino but be totally ignored about verification contacted via email numerous times and no response what so ever been 48 hours now and nothing

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Easy to use as a beginner to the site and betting.

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Easy website to understand-very good customer service plus best bonus bets

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Excellent value, great offer. And kwiff bets can sometimes double odds which is class.

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The site advertises instant deposits and instant withdrawals. Yet, this is wrong & misleading. in fact, withdrawals can be up to 24hrs minimum. I’ve been a loyal customer of Kwiff for a while. And assumed having seen this advertised on the site, this was a new initiative and improvement to the service. After all most other online bookmakers offer this service nowadays so Kwiff are lagging behind in that respect. Anyhow disappointed to find after attempting a withdrawal that this was not instant. Also disappointed after following this up with an agent, there was a lack of understanding and appreciation for my point of view. Also, failed to confirm whether or not this would be removed from the site. I guess now it’s just a waiting game? I will keep you all posted with timescales and final resolution14hrs later and still no resolution. Getting absolutely nowhere with customer service agents on chat/email. No help at all. Really really poor and unprofessional service.

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Great site, sports and casino .. alot to choose from Highley recommended

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Just love the slots on kwiff casino the big bass Christmas bash is my favourite at the moment I’ve had some big wins.

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I won ~1100 and I was terrified that kwiff would be like some casino sites ( I read so many posts about people struggling to get their winnings out ) that do everything they can to not pay out but I’m over the moon with the experience I had with kwiff. Soon after withdrawal, I was asked to submit ID and proof of address and also provide some employment details. I just opened my bank app to check my upcoming direct debits and what a pleasant surprise! My winnings were waiting for me 🤩This was resolved within 24 hours which is insanely fast 😳

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great experience, great prices via Kwiff boost and cash back, bet betting site ever.

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Love the way you kwiff bets,makes you stand out from other bookmakers,don’t be like the rest of them.

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The same answers all the time, is now more than frustrating because is a large amount of money, the holidays will be here in sort time and you let people without anything, money, hope life!

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Great supercharge nice and easy to use

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Supercharge bets something different to other bookmakers and adds a author element of enjoyment already recommended to others due to this

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Absolute robbery.i played 50p a spin lost £125 and all the bonuses gave was 2x,12x and slightly above I also put £700 through big bass on £2 and I got 3 bonuses and not one over 20x.every single press was a loss….if I was you then look for another online casino…I think your having a laugh with that reply…at some piont playing a game you should get a decent win but going onto 4 different games and getting spin after spin of losses is wrong and it wouldn’t surprise me if its along way from the RTP I also think your reply shows your view on customers

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The boosted odds are just on a different level to any other site. Very happy!!

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Great new company,surprise free bets and odds boosts great value compared to the big bookies , also my first withdrawal was in my bank instantly

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Site is very good. Layout could be improved for up coming bets as in finding certain sports etc. in play bets very easy to find. On the whole if comparing it’s very decent.

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Block my account every time I try to make a withdrawal. But will happily take my money from me. Been more than cooperative, provided all documentation but every other day they put restrictions on my account then make me wait 4 days to get back to me . Live Chat is useless , no one is helpful they just read from a script.

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I’m concerned that they took my money now jumping through hoops to verify my identity for withdraw.uploading identity with picture then I have uploaded 4 documents for proof of address and always a reason why it is declined. I feel they are gathering information from me to gain my identity for fraud. They have withheld my money for 48 hours now. I have been naive.

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I have been a Kwiff customer for years and seemingly have had to verify myself annually. Have previously had a good experience and the ‘Kwiffed’ bets are good, but you never know when they may happen. However, my account was suspended after winning last week (not depositing which would be the case if it were affordability checks). I immediately completed the questions they asked and the account was quickly reactivated. Nevertheless it has now been over a week and Kwiff have withheld over £3700 from me, made up of several winnings. When withdrawing they state that it will be completed within 24hrs if it was a card transaction (and 3-5 business days for bank transfer). Mine was a card withdrawal so should have been within 24hrs. I have sent many live chats and emails to Kwiff to resolve this only to be told each time that they need to complete extra checks because of the value? Then that the relevant dept will deal asap. This has clearly not been the case. Seeing the number of others having the same issue I wouldn’t be surprised if the company are experiencing financial difficulties and withholding funds!

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This company is a scam outfit.I opened an account with them the other evening and they won’t pay out.@Kwiff -Who keep replying to win some sort of PR battle.The reason that I said ‘that particular phrase is that you ask for a PDF of the bank statement of the transaction that took place as in depositing the money to you.Statements come out monthly ( I think that is fair to say for most people) which means we cannot provide that and they also don’t come in PDF format but online.This was one of numerous things you asked for but you decided to close the account and pay the £350 back so the decision was taken out of our hands and any decent company would accept clear receipts of the deposits rather than waiting on a statement.The bank also advised that these receipts are proof and are impossible to make up so you refuse to pay a measly sum of money to you which means in most peoples books,you are a scam.Why so many reviews on here complaining the same? Are we all liars?

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Over 8 weeks waiting for any sort of email or response to complaint which they state the longest time it can take is 8 weeks and UKGC RULES are the same!!! You have been allowing deposits from someone unemployed with mental health issues!!!Completely ignoring me!!!!Edit; your previous replies say I’ll be contacted. Which I haven’t been at all! You’ve broke more gambling commission rules not answering the complaint and ignoring this for over 8 weeks!!

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Been using this company for 3 years and had no problems depositing and withdrawing. Suddenly they withheld the withdrawal of £500 and asked for loads of unrelated documents. It is so sketchy to ask for documents after a random withdrawal request, by law that should be done when registering and depositing. Now they just keep ignoring all emails. Been waiting for a week. STAY AWAY, YOU HAVE BEEN WARNED. THEY WILL STEAL YOUR MONEY.

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Been a so called customer for over 2 years in which time made deposits and withdrawals, At any time during this period they could of asked for the documents that they are now asking for. Which my I add is not age verification check , its about source of income. No problem , but don’t hold my withdrawal request to ransom , which in itself, asking for a ransom is very illegal. I would advise all prospective customers , stay well clear of kwiff as I will be from here on . So on from there reply they have closed my account and still have hold of my funds , EVERYONE BEWARE STAY WELL CLEAR , NOT A SITE YOU CAN TRUST

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One of the worst betting sites. They blocked my account for 4 days whilst they reviewed my documents. This stopped me from withdrawing my winning. After a long wait they finally unblocked my account and told me that my account had been verified. That same day they blocked my account again and wanted more info from me . I hadn’t deposited any more money into the account I had only played with the winnings I already had in the account. It was the fact that I was withdrawing my winnings they blocked my account again. Its like they don’t want to pay people out, so they try to keep putting blocks in your way to hold your money. You email the support team and they don’t reply. It’s just an awful betting site.

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As fart as betting websites go this one has gotta be favorite right now

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These criminals totally took advantage of my cousin who has an extreme gambling addiction and is dying due to a brain haemorrhage.He lost £1000 odds but they refused to pay £600 quid due to documents and palava which is all a way to prevent paying out.The whole industry is a disgrace and we will expose these people!

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Below reply to my review is nothing short of laughable!! They / you know exactly who I am as you do the professional losers and especially the ones who have lost 100s of thousands of pounds and members of GAMSTOP! To pretend you don’t know who I am and there are a multitude of people on your database is just PR nonsense.You are charlatans and unsurprisingly get many poor reviews on here.I am merely stating facts and if anyone wants to see the appalling way you communicate with ‘problem gamblers’,please feel free to reply or send me a message.

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Was originally impressed with this bookmaker, initial deposits/withdrawals were fairly swift – Bets settled pretty quickly and the kwiffed odds are a great feature. Unfortunately it’s all been downhill since.I’ve had some withdrawals that have been pending for 9 days now. I submitted and had verification documents accepted 8 days ago too, plus answered the questions about my job. The customer service isn’t the best, no number to contact, slow replies to e-mails and between those and the live chat I don’t seem to be getting anywhere at the minute. It’s a shame after the initial good experience.I’m not even pestering them constantly though I feel like I should be, emailed for an update on the 16th and Joe asked for my DOB and Postcode which I sent back – Still no reply to that. It’s like I’m being ignored through every avenue whilst they withhold my money and I’ve no idea why. And despite this, if I wanted too, I can still deposit funds and use the site – So there is obviously no issue with my account, they just aren’t processing the withdrawals.At the minute I would avoid this bookmaker.

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Iam waiting for a withdrawal for about 3 weeks , they have asked me for documents which I have provided, ie driving licence a utility bill passport , what a found strange is they kept asking for a picture of me with the id next to my face , I have never heard of this before, it’s only £157 my first withdrawal, i would avoid this company , there price percentages are a joke , I have been in contact with the gambling commission. Avoid .

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