Kwiff PLAYER REVIEWS(1515)
PLid
22 August 2024
Comment from uk.trustpilot.com
Joined a week ago. Was good for depositing money said that all account was verified and no documents needed. The moment I won abracadabra please send 3 forms of identification did this the same day still waiting 3 days later. I understand that documents are required but to be told by chat that there’s no timescale for verification and reading these reviews it looks like I need to wait a little longer. Not sure why when most sites verify same day. Should ask for these before depositing and not only on withdrawals. Once I receive my winnings depending on timescale I will update stars accordingly.
Louis Higgins
22 August 2024
Comment from uk.trustpilot.com
I was having trouble withdrawing my funds and then I spoke to George from customer service and he was able to sort everything out for me in minutes , great help 😃if anyone is having troubles I recommend asking to speak to George . Amazing help !
Damian Reeves
22 August 2024
Comment from uk.trustpilot.com
Another bad run of games double loading randomly closing then starting again very bad
Luke
22 August 2024
Comment from uk.trustpilot.com
Great fun if having a gamble it’s great. If sticking to your daily horses others preferred but good fun and football good too and very friendly and different
Mr Allan Evans
21 August 2024
Comment from uk.trustpilot.com
Simple - easy to use, would like option of taking SP in racing
Ben B
20 August 2024
Comment from uk.trustpilot.com
Same as everyone else the customer service is absolutely appalling they will just end the chat on you if don't want to help you they ok taking your money but been 2 weeks now still no withdrawal
Clayton
19 August 2024
Comment from uk.trustpilot.com
Should have believes the reviews Refused to pay the welcome bonus and quoted some hidden T&Cs. Avoid at all costs they simple want you’re money; was told the only was to resolve it was to pay them more money (at which point I’d have betted the same as the offer anyway). Never use again.
Liam
19 August 2024
Comment from uk.trustpilot.com
After requesting my account to be closed. I still had £17 pending which they refused to give me as I still have one piece of identification to prove apparently. I’ve now sent this final piece of information for my pending withdrawal to go through and they still haven’t paid out. AVOID AVOID AVOID SCAMMERS
CTT
18 August 2024
Comment from uk.trustpilot.com
THEY HAVE NOW BLOCKED ME ON LIVE CHAT AND STOPPED RESPONDING TO EMAILS. IF THERE WAS EVER A SIGN OF GUILT THIS IS IT. THIS COMPANY NEED SHUTTING DOWN ASAP. ILLEGAL ACTIVITY HOLDING MONEY AND DISABLING ACCOUNTS. MASSIVE SCAM AND EYE OPENER.
Adam Ware
17 August 2024
Comment from uk.trustpilot.com
Quiff is a decent bookies and easy to use. Usually use to bet on underdogs as odds often get boosted so makes it more worth while. Had a few cheeky free bets as well. Would recomend.
PeaceandLove
17 August 2024
Comment from uk.trustpilot.com
Surprise bets and kwiffed odds. The user interface on kwiff isn't as good as other book makers but it's made up by offering surprise bets which are exciting and potentially profitable. Plus there is always the chance of getting your odds kwiffed which offers significantly better value than other bookies when it happens. Your cash-outs can also be kwiffed which again is exciting although it's not happened for me yet. Overall, the football odds are good. I don't really use Kwiff for racing or other sports at the moment. I would definitely recommend giving kwiff a try if you like betting on football.
Robert Henderson
17 August 2024
Comment from uk.trustpilot.com
Nice interface clean and quick
Teresa
17 August 2024
Comment from uk.trustpilot.com
Been waiting over 2 months for my account to be verified and money to be paid, every time I've sent an email they take over a month to respond , customer service is appalling. Last chat i had on live chat said this :(12:29:39) Tasha: I'm going to check this with the relevant team(12:33:14) Tasha: So, they've informed me that they will email you within a few days(12:33:54) Tasha: They did not provide me with a timeframe however they said that you will be receiving your funds once they've sent you the email, this was on the 8th of August 2024 , still have not received any email or any update whatsoever.Every other betting site i've used always get back within a few days , waiting over 2 months is a joke , i've sent them everything they have asked for.
Dave
17 August 2024
Comment from uk.trustpilot.com
Wow the kwiffed is amazing keep up the good work 10/10
Richard Deegan
17 August 2024
Comment from uk.trustpilot.com
I love when you place a bet and you like the odds, then Kwiff multiply it again! No other web site does this. Amazing stuff.
Benjamin St Louis
16 August 2024
Comment from uk.trustpilot.com
Best to use alternative gambling site, lost a chunk of money to this site which is fine and how betting works however, the rare first time I managed to get a bigger win (I’ve withdrawn smaller amounts in the past), the withdrawal process wants to be ridiculous. I’ve deposited and deposited for months playing at this site, the moment I’ve finally made a decent profit from a gambling session, I’ve been met with a verification prompt. (I’ve sent my bank statements which confirm my address and been refused multiple times). I think this is a tactic used to keep your rare winnings. It’s funny how this prompt has never came upon or stopped me losing money numerous times but the moment I win, this happens. My withdrawal will stay pending until this is successful. I’ve been told if I can’t complete verification in 7 days my account will be frozen. This is outrageous from a gambling site but I will continue to send every single piece of information I have in hopes of Verification. Extremely unfair and outrageous behaviour but what can I do, avoid this for your own benefit. + kwiffs response to me sending multiple bank statements is “your verification has to be from the web”. This was the words used, keep in mind I’ve sent my documents from the internet online also know as the “Web” which include my online banking statements straight from my online banking in the form of a pdf as asked but still no hope.Absolutely gutted in this service and really unfair prompt within the withdrawal process. This would never happen with depositing funds.Look forward to hearing kwiffs response.Kind Regards
Samuel
16 August 2024
Comment from uk.trustpilot.com
My account is verified, ID and address both verified in a reasonable time. Requested a withdrawal 5 days ago, it still pending today and I been ask to submit extra documents, they asking sauce of fund, which is nonsense.even my account is verified. The withdraw is going to the bank card that I made the deposit.Customer service very bad, bad attitude and helpless.Not time frame for waiting, lack of communication.When a platform take customer’s money and sensitive data, should be reply and response promptly to give customer confidence.The way they do will make everyone anxiously.
Damian Reeves
16 August 2024
Comment from uk.trustpilot.com
Yet another bad run don’t mind losing we expect that but over time you kinda expect a win of some sort on here I can’t ever see that happening very bad for a fake customer
Chris travill
15 August 2024
Comment from uk.trustpilot.com
they can sometimes double the odds.. winner winner if it wins haha
Damian Reeves
14 August 2024
Comment from uk.trustpilot.com
Another bad run on this site not once has my balance gone up all wins seem to be half or your bet never more
Lee Mandry
14 August 2024
Comment from uk.trustpilot.com
Been waiting since Monday to have document verified and all I get told is there is a delay and will not give a time frame and waiting for a withdrawal also they are usually great but failing me this time Will update if sorted
Gena
14 August 2024
Comment from uk.trustpilot.com
Used this site for a while… always pay in and as soon as it comes to a withdrawal it says failed for no reason as I’m fully verified. Then they make you wait days till they pay you. They will hold your money as long as they can. Quick to take money but do not want to release funds. Even worse you have to spend as much as you take out as each payment method you use it gives you a cap on how much you are allowed to withdraw. This site will lose customers rapidly if it continues like this. I have spent far to much as a fully verified customer to be messed around with my withdrawal every time I try to withdraw. So disappointing.Not to mention customer services tell you the same thing over and over again with absolutely no help! Edit : my withdrawal still not processed by the “relevant team” despite me being fully verified with no problems with bank But my that pilot negative review has been responded to within hours. I think priorities are all wrong! Once I receive my withdrawal I will edit or delete this review. Edit. Received a email saying it could take 8 weeks to resolve. That’s how they treat loyal customers guys beware.
PAUL WEBSTER
13 August 2024
Comment from uk.trustpilot.com
Awful site to navigate through, happy to take your money but when you win they want a million questions from you before paying you, the customer service is run by kids, you tell them to stop emailing you, remove me from the mailing list and even unsubscribe yet they still email!! Morons!! hope they go bankrupt! avoid avoid avoid! far better betting sites out there with brilliant customer service.
Leks Adams
13 August 2024
Comment from uk.trustpilot.com
Good opportunities with the souped up bets with the promise of substantial payouts
Arthur Murphy
12 August 2024
Comment from uk.trustpilot.com
Like a lot of the reviews on here, withdrawals take ages. Customer service agents are useless and unhelpful. I have an account that is already registered, yet still can't issue a withdrawal to a card I have both deposited and withdrawn before with. Odds are inadequate compared to other online sports, hence why they offer Kwiffs. There are plenty of better bookmakers out there. Avoid
Liam
11 August 2024
Comment from uk.trustpilot.com
DO NOT USE THEY ARE SCAMMERS.Upon an initial £10 deposit and another £13 deposit I ended up withdrawing £17. This was weeks ago, since the initial £17 request I’ve had to provide so much information it’s like I’m trying to get a mortgage. I’ve had to sent pdf files of bank statements; I’ve had to send pictures of my id proof of address and pictures of my id next to my head. They refuse every single one for every little reason. They refused my card because some numbers aren’t covered. I’ve used paddy power among many other betting sites and have never had anything like this in my life. Thank god it’s only £17 I’ve lost as if they can steal that low of an amount you’d have no chance with a high. Please read all reviews thoroughly so you don’t be scammed. I have took a loss of £17 and got them to close my account. I had an easier time taking car finance out. AVOID
Frederik Mocock
10 August 2024
Comment from uk.trustpilot.com
I’ve been waiting 2 days from my withdrawal and still haven’t received it it’s beyond a joke
John
10 August 2024
Comment from uk.trustpilot.com
Odds charge is fantastic
T Locke
10 August 2024
Comment from uk.trustpilot.com
This is far and away THE best betting site I have ever used. I just love the random bonus of having your bet Kwiffed! Such a clever marketing tool and it makes you feel like a winner when it happens even if your bet doesn't come good! A great company and if you have a question their support team are terrific and most helpful and understanding. 10/10
Jeremy Dobson
10 August 2024
Comment from uk.trustpilot.com
Well kwiffed nice betting site offering nice bonuses and surprises
Maximus_Gladiator
09 August 2024
Comment from uk.trustpilot.com
During a game, there are 20 technical errors, Error 15201 codes repeatedly crash the game, and many more error codes appear. The games take 50 while giving 1. You lose hours and thousands of spins. You play 100 games with a 2 stake and don't win a single spin, but as soon as you lower the stake to 0.20, the bonus round comes up. And yet, you still send me messages telling me to quit gambling! I think you should first stop defending the wrong and close your eyes to the truth, or you should close your company!
Maximus_Gladiator
08 August 2024
Comment from uk.trustpilot.com
This is no longer a matter of luck! They have clearly devised a planned and systematic scheme to take your money! A game supposedly with a 96% RTP losing for 49 minutes straight without triggering a single Bonus round or Scatter, what does that mean? Then they say sometimes you win, sometimes you lose! Complete lie! You only lose! As soon as you make a deposit, the system activates, and every spin is predetermined whether you'll lose or win! You're not losing because of bad luck but because of a rigged system! I'm writing this again and I will keep writing it every day, and I will take this further by sharing everything these companies do on different platforms! The last 5 deposits, not even being able to exceed the deposited amount by 1 unit! An unbelievable scheme is going on!
Jon
07 August 2024
Comment from uk.trustpilot.com
Boosting odds of bets is very nice
Damian Reeves
07 August 2024
Comment from uk.trustpilot.com
Terrible as usual never seem to win all credit just goes down and down never up much better out there they had a lot of money from a fake customer as they say
Milan Bango
07 August 2024
Comment from uk.trustpilot.com
0 stars for this now 4 days I waiting for withdrawal of 12£ this is comic. Even they said it takes 24h. This cassino have one of the worst customers support. Games lagging. PLEASE DON'T REGISTER ON THERE WORST CASINO.
Christopher B
06 August 2024
Comment from uk.trustpilot.com
Had a relatively small withdrawal which I have now been waiting three weeks for. Customer service is appalling. Live chat can’t do anything to help, no phone numbers available to talk anyone directly and when I followed complaints process I was advised I should have a response in 8 weeks. After two weeks asking for response to my KYC I was asked for another picture, which was sent immediately but still no acknowledgment after another 4 or 5 days. I see others customers have had similar experiences.
James McClean
06 August 2024
Comment from uk.trustpilot.com
Great random bet offers
James Ramage
06 August 2024
Comment from uk.trustpilot.com
I would not play anywhere else than kwiff! I’ve won and I have lost but they have always processed my withdrawal in 24 hours if I’m lucky to win! And as a player than gives me confidence that this is a company you can trust and doesn’t mess you about.So well done kwiff !
Ant
05 August 2024
Comment from uk.trustpilot.com
Awful Awful site. Been over a week requesting my documents. Chat don't care either do emails. Needed the monry for an urgent vet bill so withdrew everything in my account. Refusing to give my withdrawal or help in any way. Excuse after excuse. First it's in a queue then they ask for the same documents I sent a week ago. Can deposit but not withdraw. Makes a lot of sense. Then replied after 5 days asking for documents I already sent. When I said this ans resent them they then stopped replying again. Will be going to the gaming commission and court at this rate. Ridiculous and very much let down by this site.
Damian Reeves
03 August 2024
Comment from uk.trustpilot.com
Another terrible run on this site I am down on all sites I use or have used but usually you get a win or two this site there’s nothing every game double loads and they claim none of there customers are genuine pretty shocking if you ask me
Dan
03 August 2024
Comment from uk.trustpilot.com
It is easy to navigate and the odd surprise kwiff or random bet is nice
Jamie
03 August 2024
Comment from uk.trustpilot.com
Again problems with this site … when you leave a review it seems to work and speeds things up. Live chat are no help neither is sending emails. Please verify my account for the third time and process my withdrawal. Disgusting this happens so much
Terry
03 August 2024
Comment from uk.trustpilot.com
Promised big bonus not received!Glitchy games , no big jackpots! The worst odds for sports ! Very poor customer service childishly rude over 15 days for winnings to be paid out (only broke even) don’t make my mistake don’t even put your money in! Avoid go bet with a different company
Anthony
03 August 2024
Comment from uk.trustpilot.com
Another day gone by without a response. Now coming up for 2 weeks since the initial withdrawal was requested and another 3 days since the amended document was sent.1260 pounds I am waiting for and they’re still withholding this. A complete joke, avoid this company like the plague, they’ll take deposits in seconds and not respond on withdrawal requests for weeks
Lack
03 August 2024
Comment from uk.trustpilot.com
the site is easy and the improved odds on some bets and even on cashouts is great
Amy Walker
02 August 2024
Comment from uk.trustpilot.com
It’s now day 8 and I still haven’t received my withdrawal or any update from Kwiff, id planned to do something with the kids with my winnings as normally I’ve always received my withdrawal after 24hours but now I’m not sure how long it’s going to take to get anything off them! It’s left me deflated and stressed, they just keep saying to wait which I have now for 8 days they also said chasing money and sending emails slows the process withdrawal process so I’ve not sent a message or email in the last 3 days hoping this would speed things up but still nothing! This was one of my favourite sites until now. I just don’t understand how all my withdrawals have been paid within 24 hours now this one I still don’t have after 8 days of waiting!
F Griff
02 August 2024
Comment from uk.trustpilot.com
I have been waiting for ages for my verification to go through. All my documents have been sent and still pending my withdrawals.My account has been frozen has well.Not my fault that they are taking ages to be verified! I feel like I have been scammed and let down!
Maurice
02 August 2024
Comment from uk.trustpilot.com
Today I requested a refund of e53-They of course requested nonsensical additional verification documents.They were provided with all this documentation when the account was opened over two years ago.I am not impressed.AVOID THIS COMPANY AND SAVE YOURSELF HASSLE.Maurice
Jason Colson
02 August 2024
Comment from uk.trustpilot.com
Another day with this company and still not sorted out despite saying it will be done , still no funds .All i want is my funds , why anyone would use this company is beyond me , they will start out all nice and then when you want your funds they won’t pay you and will just send the same old messages to you when you try and contact themI would warn you all to think twice before using ths company. I will keep leaving these daily reports until this is sorted out
Teresa
22 August 2024
Comment from uk.trustpilot.com
Been waiting over 2 months for verification so i can get my money owed.I have wrote numerous emails and live chats, they ignore all my emails and lie to me on the chat.I have £120 they owe me on my account, all i want to know is why it is taking so long and why they keep ignoring me.Terrible experience , bad customer service and would not recommend these to anyone If i ever get my money i will update but over 2 months to verify is a joke , other sites take 2 days.
Been waiting over 2 months for verification so i can get my money owed.I have wrote numerous emails and live chats, they ignore all my emails and lie to me on the chat.I have £120 they owe me on my account, all i want to know is why it is taking so long and why they keep ignoring me.Terrible experience , bad customer service and would not recommend these to anyone If i ever get my money i will update but over 2 months to verify is a joke , other sites take 2 days.