Ladbrokes PLAYER REVIEWS(444)
lovechick
25 August 2022
Comment from uk.trustpilot.com
Ladbrokes has really gone down. It was a favourite for me at one time and used to get some decent wins but it's hard to even get a bonus hit on a slot now. Yesterday put on £50 on a slot. Not one free spin bonus came in so my gameplay was not fun at all. I might as well have just handed my money to them. The same game I played on another site and put the same money on £50 and had 6 free spin bonuses and won and withdrew in total £415 so made profit of £365. That's the difference. I would stay clear of this site as your money just goes down the drain and you get nothing out of it. It was good at one time. If you do ever get to withdraw they are quick. Same day no problems.
Ross
16 August 2022
Comment from uk.trustpilot.com
I had my account closed after 5 years as they said I had multiple accounts , it turns out the other account was opened 20 years ago which I thought had been closed. I had money in the account which they did not want to give back . The 3 guys I spoke too after being passed from one to the other never had a brain sell between them . after using Ladbrokes for 55 years you wont ever see another penny of mine again, You spoke like your the only bookie in town .Brain dead staff.
Jeffrey Dix
16 August 2022
Comment from uk.trustpilot.com
Just been in ladbrokes in thornaby Middlesbrough. Lost a £1000 on big catch not one feature during this time. What a scam. And online not won in 5 months. Lost £2500 there. How they can get away by ripping people off is beyond. Me. The gaming commission should be investigating them. Over there rigged games.
ben_in_london
06 August 2022
Comment from uk.trustpilot.com
demanding my private information in order to get my own money back- this was not required when i set up the account so they have moved the goalposts and will steal my money unless i comply
Chung Foi
05 August 2022
Comment from uk.trustpilot.com
After just reading the review below mine on the blackjack I'm so angry as its so true. This is the most rigged game I've ever played. HOW IS THIS LEGAL!!!!!!!! I was actually guessing what cards the "AI" had and I was right 90% of the time, this is logically improbable. I played around 40 hands and the computer won around 35 games.... I've been playing my whole life, the cards being dealt aren't statistically likely whatsoever!
Shaun Lawson
05 August 2022
Comment from uk.trustpilot.com
Placed a bet and won tried to withdraw the money and had to go through sending them loads of information which is above and beyond the means of what someone should have to go through just to withdraw your winnings, there just like all the rest of the SCAMMERS they state they can refuse to give you the money owed to you and restrict your account HOW IS THIS LEGAL!!!
Amrik Sandhu
02 August 2022
Comment from uk.trustpilot.com
Just got a email telling to take my money out the account to avoid any fees went to log on had to change my password went to log back on then with the new password only to find a Ladbrokes are very close my account and taking my money this is our underhanded trip that I do to a lot of people in order to claw money of people for no reason this is one of the worst betting sites you can ever go on and I advise anybody to stay away from Ladbrokes, my user name is DAA1679 if any one at Ladbrokes would like to respond back to me???!!!
Ausra Baz
27 July 2022
Comment from uk.trustpilot.com
How can be winners same name on free bingo ?? Strandge. I played 3 weeks and not even one penny.Always stops when 4 numbers left .Dodgy to me ....
Kerry Leigh Clougher
24 July 2022
Comment from uk.trustpilot.com
Last game for me tonight.. been with these a long time but it's wearing thin for me now.
STEVE
22 July 2022
Comment from uk.trustpilot.com
STREAMING AND CUSTOMER SERVICE IS CRAP THE WORST BOOKMAKERS ONLINE ADVICE KEEP A WAY AND USE A MORE RELIABLE ONE.
william
20 July 2022
Comment from uk.trustpilot.com
I PUT A BET ON KINGSWAY LONDON.THE BETS ONE,I AM STILL WAITING FOR IT TO GO INTO MY BANK ACCOUNT.WAS A SATARDAY ORR SUNDAY.TODAY WEDNESDAY 20TH JULY.STILL NOT IN.
Alexander ripley
09 July 2022
Comment from uk.trustpilot.com
Omg I’ve just deposited £20 so I played eye of Horus at 10p a spin the first 100 spins not a single win none!! The second 100 spins I win 38p in total this is absolutely disgusting and is not fair play also the crappy 20p wins in the bonus round it’s a joke I don’t normally swear but you lot and nothing but thieving scum b*******
Cman
08 July 2022
Comment from uk.trustpilot.com
Terrible, slots all glitch, them jackpot games terrible, I have screen recorded all the games that glitch I'm -1000 what a joke, nothing paysout, when you do get the extra bonus spins pays pennies, will be putting all the games that glitch online unless I get all my money back Ladbrokes your a joke, company set up to rob punters.
Peter monk
04 July 2022
Comment from uk.trustpilot.com
Very sleaked operators. Call centres based in India, it would appear that they deliberately select people with poor English so complaints are an absolute nightmare, it just wears you down. Having dealt with the complaints procedure over many months and got nowhere I suspect this is not an accident, but design. I believe all the reports from customers claiming their games are rigged, there random number generator seems to favour them. Particularly in terms of the free prizes wheel the statistical likeliness of hitting no win every day for 10 days in a row appears high. Perhaps they need to be more honest on the likelihood of it landing on one option or another. There are also serious issues with some of the online slots that they blame upon their operators and take no responsibility for.
Seth Anthony Brooker
04 July 2022
Comment from uk.trustpilot.com
Banned for winning too much in my opinion Used poor excuses like I had multiple accounts.In the past I may have opened under a different email I don’t remember to be honest.But yet I was fully able to still play and get paid for a few years until I started to win allot.I lifted my cool of period via gamstop after 24 hours I was able to access my account.Only to find they had internally locked off my ability to deposit.Spoke to live chat was asked to provide evidence of my gamstop status.So I sent them a screen shot of my status.They must have already received from gamstop as my account was locked during my self exclusion period then the block was lifted.Log in this morning and my account was closed.Jokers like to take your money but soon as you start getting lucky they block you.Avoid any of the Ladbroke Franchises nothing but crooks
An
28 June 2022
Comment from uk.trustpilot.com
I been paying Wonderland live casino from Latvia and in the screen just before the woman spin but bet was confirmed appeared the number that was going to be, it is all fix, just be aware. I have screenshot of it I will make a complaint, I hope to get my money back, it's not a random roulette.
Mark Browning
19 June 2022
Comment from uk.trustpilot.com
How can I place a 5bet on a horse that doesn't run and ladbrokes won't refund me. Theft. I won't bet there again
rich
15 June 2022
Comment from uk.trustpilot.com
I just been trying to play monopoly casino again i thought i had money on number 5 it never register the bet instead put all the money on 4 win spins this is not a one off situation this happen all the time on this corrupt game number 5 cam,e up was expecting a profit its sometimes tells you after wards you not had a bet when you clearly put stake on numbers who else is having this problem the only thing works on there is the out of control voice from the woman spinning the wheel right con advise against playing these games all come from latvia
Drift
12 June 2022
Comment from uk.trustpilot.com
Sent £140 over the weekend and won about £12 over a 38 hour period complete scammed site no wins big enough to keep me interested 16p 05p 18p wdf like it's a rubish site
Retired
11 June 2022
Comment from uk.trustpilot.com
Ladbrokes massive TV advert lures punters in with promises of free Instant spin daily prizes, don’t be fouled by this con. The Instant spin wheel has 6 sections, 5 prizes and one No Win and in the last 7 days I have hit the No Win section 5 times the odds of hitting that same section 5/7 must be astronomical, the other two days I’ve hit one free spin on a game and one bingo ticket and guess what, yip I’ve won nothing with either of these two.Update, today again I hit the ‘No Win’ section of the wheel that’s 6 out of 8 days including the last 5 days in a row, strange I’ve never hit the £100 section even once in playing for over 6 months everyday.Update, last 10 days, 3 x No Win, 6 x various free spins on different games total winning from 6 days of free spins = nil, 1 day one free bingo ticket and yes you guessed no win. I’ve now reported Ladbrokes to trading standards over their TV advert.
steven ashley
09 June 2022
Comment from uk.trustpilot.com
Worst online gaming site ever. I have played most of the online gaming sites and have to say that Ladbrokes is by far the worst. Few if any payouts on the slots, features non existant and custermer service terrible. Total Rip Off. take my advice if you are going to play online slots, DON'T USE LADBROKES
Marian Boghian
08 June 2022
Comment from uk.trustpilot.com
If i could give it no stars i would, theres so much wrong with this place, between the unhealthy work environment which includes rats in the ceiling and leaks everywhere to customers verbally and physically abusing staff while the managers do nothing about it, staff safety is at the very bottom as priority for this company it actually just does not exist, theres absolutely 0 incentives whatsoever for customer service managers while the line managers and above all have bonuses. Theres 0 work-life balance, even when you try to come up with certain changes that would improve that they just feed you made up rules they made up, but when it suits them as a company they dont hesitate to smash those same rules to a million pieces. I wish i had the money to sue them but it just shows that no matter what moneys gets you everything even modern day slavery! Never get close to this place if you value your soul even a little!
Dawn
18 May 2022
Comment from uk.trustpilot.com
Hi after all the negative comments on here I would just like to say that I have just been into a store on Belmont Road bolton and was served by an amazing young man named John. Have never been in a betting shop on my whole life but my husband just had an operation and asked me to pop in for his weekly bets as this is not somthing I wanted to do I was really nervous. As soon as I walked in he welcomed me and asked how could he help as I looked lost ha ha he was amazing was with me for 20 minutes one to one and helped me through everything I needed I even had a game of bingo while I was there after he showed me how simple it was. He really was amazing and would love ladbrokes to contact him to tell him keep up the good work. Thank you Mrs hendley
Steve Jackson
16 May 2022
Comment from uk.trustpilot.com
**** Do not use this site for playing slots, ridiculously one sided, payout percentages are virtually nil, i don't expect to win constantly, but this doesn't even offer entertainment value, you just lose and lose again!!
John-Paul Chapman
11 May 2022
Comment from uk.trustpilot.com
Brilliant can't fault them in anyway. Great promos, the app is easy to navigate. No hidden T&Cs like some. Ladbrokes my now go to betting company.
Jenny
07 May 2022
Comment from uk.trustpilot.com
Fairest site out there in my opinion. Great range of slot games. Withdrawal times usually a couple hours. Definitely not the worst but could be better!
KW
30 April 2022
Comment from uk.trustpilot.com
Ladbrokes have just taken £900 from my account leaving me severely overdrawn. Apparently I made the deposit over 3 weeks ago but it’s only just leaving my bank now. No pending transactions, no issues before and just randomly deduct me £900. Customer service were useless on chat, Saying there is an issue with lots customers affected. Lack of empathy and basically told to wait for an email when they resolve this issue. It doesn’t help me get my £900 back and they couldn’t wait to get off the chat. I’ve got screenshots and will be reporting them.
Andrew
27 April 2022
Comment from uk.trustpilot.com
Shops are atrocious staff are quite Hostile and confrontational they offer customers a cup of tea to make them stay on the Apparent rigged FOBTS, never seen anyone win anything out of them,on a final point the shops are less busy because i think in reality customers are waking up to how poor they operate
Bob
26 April 2022
Comment from uk.trustpilot.com
The poker site customer service is like some mindfuk where you ask a question or report and issue backed up with screenshots and evidence, yet their reply has no relevence to what you asked, it's as if it's done either by a poor AI system, operators who do not understand english, are just plain stupid, told to deny & dodge anything difficult, or a combination of all of these. when you reply again asking that your question be answered, you just get more of the same, sprinkled with insincere standard BS like 'sorry for your experience', 'hope you are doing great', 'have a great day' etc. the top and bottom of it is i wouldnt bother with them, the site is just a skin of party poker anyway.
Valhalla A
24 April 2022
Comment from uk.trustpilot.com
Absolutely disgusting went £30 without even a base game win, not even a sniff of a bonus, may as well just transfer the cash into their account the games are obviously set to the lowest possible pay out utterly disgraceful
paul gellatly
17 November 2021
Comment from uk.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling
John
17 November 2021
Comment from uk.trustpilot.com
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!
Lynn
17 November 2021
Comment from uk.trustpilot.com
Never have a problem with QuinnBet, always good service.
JH
17 November 2021
Comment from uk.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth
Steve
17 November 2021
Comment from uk.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
john
17 November 2021
Comment from uk.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
david walker
17 November 2021
Comment from uk.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???
David
17 November 2021
Comment from uk.trustpilot.com
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie
Carly
17 November 2021
Comment from uk.trustpilot.com
it is unbelievable that we are allowing gambling commission and william hill to keep stealing users money! this only demonstrates how corrupt the gambling industry is!! i have only found one company so far, who helped me get my money back after william hill refused today out my winnings and return my deposit. thisisgambling.com they are doing everything the gambling commission should be which is protecting customers and preventing crime!
Alison
16 November 2021
Comment from uk.trustpilot.com
Still as vile as ever I see!!!! Don't waste your time or money on this site,it's ALWAYS over is seconds & no fun AT ALL. You've had enough of my money,its a shame I cant put screenshots on here,I'm happy to prove how bad they are ???????????
Alex Lawson
16 November 2021
Comment from uk.trustpilot.com
Easy to use, quick in payouts. Worth giving them a try
Danny Cladd
15 November 2021
Comment from uk.trustpilot.com
1 star is still far to many, absolute thieves, if in the rare chance you do win anything, be sure when you play again it will take everything and some straight back off you and then will be an age until you remotely have a chance of winning again any time soon, last £100 I have put on, just spins through, even if you call their customer care, you are told a script of how they are "fair and honest" which is really not the case, if it gave you a game and let you have a little and took a little and you decided to gamble it and lose, then fair enough, but when your not even given a game and you just watch your money spin through....that is not fair and the script they give you just shows they are not honest, even if its their fault i.e a technical problem, I had spent £60..spun through, game kept crashing. I was told there was an error on the site, so I should of got my money back, but was offered £3 bonus to use on the faulty site ?. I work in the industry and can say in 10 years in the business, I have never seen a company where customers just lose and aren't given a game as much as you do with this site. Disgraceful...should be shut down, I hope the gambling commission check the reviews, not a single good one and shows they should be investigated.
paul gellatly
15 November 2021
Comment from uk.trustpilot.com
Diabolical and most fixed casino site out there! Believe me they will rob you, play cards your win two Bob hands but be robbed otherwise, if house gets ace in blackjack it must turn picture with it 95% of time! You get ace and see what you get, absolutely nothing! Fixed as hell
Giovanni
14 November 2021
Comment from uk.trustpilot.com
Scam. Impossible to withdraw. They keep saying there are errors and return it to your account. Totally fraudulent website.
David Thompson murray
14 November 2021
Comment from uk.trustpilot.com
Opend account deposited £100 for welcome bonus they said it was declined bank told me it wasn't they have taken my money and told me due to the nature of my business my account is closed absolute scum bags took my money and kicked me of site cannot believe this opend fraud case with bank disgusting company avoid like plague honestly worst experience I've had with a betting company so many similar stories on internet don't no how these scum bags get away with it AVOID
michael
14 November 2021
Comment from uk.trustpilot.com
WH is slowly, but surely on the decline. Over the past few weeks, I have experienced the following: 1. Interruptions during live streaming of dog/horse racing - effectively missing the race(s) I’ve wagered on2. Winning bets voided because they were placed after scheduled off time 3. Opting into daily promotions only to find that the “free bets” weren’t always applied automatically - meaning I had to waste more time chasing this up through live chat4. Extremely poor customer service when contacting WH through live chat. The initial Will robot is a joke and the service agents leave a lot to be desired. Very little compassion/sympathy on display and it’s almost as if they could’ve give a hoot. All in all, an extremely sad state of affairs. WH are a million miles behind some of the leading lights in the industry. Needless to say, although a loyal and frequent customer, I don’t feel valued and will be leaving for pastures new. If WH don’t care, why should I??? Their loss!!!
Scott Brown
13 November 2021
Comment from uk.trustpilot.com
Wrong scores please do not trust williamhill online betting had a bet yesterday they out wrong scores up placed bet changed it back to proper score my player was losing they had him winning before i placed bet they took no response ability for this and blamed the customer robbing money off u and conning customers with falseScores
Customer
12 November 2021
Comment from uk.trustpilot.com
So... I have been playing at betfair now for about 8 months and this is what I have to say, at first you get a few okay wins to reel you in so you think your going to hit a decent win but that soon goes down the shitter! They are absolute robbing C*nts who should not be operating and anybody who says “oh this person is only sayin this because their a sore loser need to think again because that’s not the case at all. I’m not one to write reviews but I’ve done it to warn people who are thinking of even opening an account with them to think again! This company have literally made me ill at times with the absolute shambolic corruption, they think there clever but it’s so damn obvious they conning people and that’s what there here for! My close friend has left this site a few weeks ago too because of the same reasons and I know plenty more people who have left them too, please people don’t let this grotesque company operate anymore go somewhere else these need wiped off the face of the earth!
Liam Moore
12 November 2021
Comment from uk.trustpilot.com
3 star is only for the sports side otherwise they would get one sports side brilliant love it games on the otherwise are the worst ever not even worth putting a pound on cause one day u win then the rest you lose all the time. Let's go onto virtual I've never experienced anything so rubbish. I played a few times now and here's how it goes so I put a couple of pound on a favourite dog to win showing it came first in nearly every race and boom 20/1 dog won so I played abot more and its hitting 5/1 6/1 10/1 dogs so I tried them high odd and what u know it's getting the favourite your really letting yourself down william hill
paul robinson
27 August 2022
Comment from uk.trustpilot.com
ladbrokes just robbed me out of £10000 …ladbrokes just robbed me out of £10000 please dont play on there site Ladbrokes owner Entain to pay £17m for breaching rules why stealing money off us all wont able pay others outA gambling giant has been ordered to pay a record £17m after it failed to put proper checks in place to support struggling customers.Entain, the firm behind Ladbrokes and Coral, was accused of "completely unacceptable" failures by the Gambling Commission.The company could lose its licence to operate in the UK if it breaches any more rules.Entain said it had since brought in safer gambling measures.The Gambling Commission, a government agency that supervises gambling laws, investigated the company and found a series of "completely unacceptable failures".It said it had been slow to help customers who were struggling with gambling debt.One online customer who gambled for extended periods overnight was able to deposit more than £230,000 in their account over eighteen months, but was only contacted once in an online chat.Another, who was known to live in social housing, was allowed to deposit £186,000 in six months without sufficient checks.Some customers could also create accounts with other sites in the company, even if they had racked up debt elsewhere.One online customer who was blocked from using Coral because they had spent £60,000 in 12 months and failed to provide source of funds was immediately able to open an account with Ladbrokes and deposit £30,000 in a single day.Entain also allowed online customers to deposit large amounts without carrying out sufficient source of funds checks.One consumer was allowed to deposit £742,000 in 14 months but was not flagged for potentially laundering money.Ladbrokes owner repays some furlough after outcryNHS stops taking gambling funds to treat addiction'Winning £127,000 was the worst day of my life'Chief executive of the Gambling Commission Andrew Rhodes said: "Our investigation revealed serious failures that have resulted in the largest enforcement outcome to date."Mr Rhodes said it was the second time the operator had "fallen foul of the rules"."They should be aware that we will be monitoring them very carefully and further serious breaches will make the removal of their licence to operate a very real possibility. We expect better and consumers deserve better."In a statement, Entain said it had agreed to the settlement "to bring the matter to a close" and "avoid further costly and protracted legal proceedings".It added the issues raised related "to the period between December 2019 and October 2020, which predates the many changes in the area of safer gambling and anti-money laundering that Entain has introduced".
ladbrokes just robbed me out of £10000 …ladbrokes just robbed me out of £10000 please dont play on there site Ladbrokes owner Entain to pay £17m for breaching rules why stealing money off us all wont able pay others outA gambling giant has been ordered to pay a record £17m after it failed to put proper checks in place to support struggling customers.Entain, the firm behind Ladbrokes and Coral, was accused of “completely unacceptable” failures by the Gambling Commission.The company could lose its licence to operate in the UK if it breaches any more rules.Entain said it had since brought in safer gambling measures.The Gambling Commission, a government agency that supervises gambling laws, investigated the company and found a series of “completely unacceptable failures”.It said it had been slow to help customers who were struggling with gambling debt.One online customer who gambled for extended periods overnight was able to deposit more than £230,000 in their account over eighteen months, but was only contacted once in an online chat.Another, who was known to live in social housing, was allowed to deposit £186,000 in six months without sufficient checks.Some customers could also create accounts with other sites in the company, even if they had racked up debt elsewhere.One online customer who was blocked from using Coral because they had spent £60,000 in 12 months and failed to provide source of funds was immediately able to open an account with Ladbrokes and deposit £30,000 in a single day.Entain also allowed online customers to deposit large amounts without carrying out sufficient source of funds checks.One consumer was allowed to deposit £742,000 in 14 months but was not flagged for potentially laundering money.Ladbrokes owner repays some furlough after outcryNHS stops taking gambling funds to treat addiction’Winning £127,000 was the worst day of my life’Chief executive of the Gambling Commission Andrew Rhodes said: “Our investigation revealed serious failures that have resulted in the largest enforcement outcome to date.”Mr Rhodes said it was the second time the operator had “fallen foul of the rules”.”They should be aware that we will be monitoring them very carefully and further serious breaches will make the removal of their licence to operate a very real possibility. We expect better and consumers deserve better.”In a statement, Entain said it had agreed to the settlement “to bring the matter to a close” and “avoid further costly and protracted legal proceedings”.It added the issues raised related “to the period between December 2019 and October 2020, which predates the many changes in the area of safer gambling and anti-money laundering that Entain has introduced”.