LeoVegas Sport PLAYER REVIEWS(1697)
Zk
28 August 2023
Comment from uk.trustpilot.com
I have tried to withdraw funds over 2 months ago and they ask for bank statements to be uploaded I have done on multiple times and they keep asking for same information -They accept deposits but not withdrawals- I have written review previously and they email like they going to help but won’t- the amount of 1 star ratings and people saying they are commuting day light robbery this is true - why is there no rules for leovegas? This is a scam!Zeshank1 I have emailed over 30 times to get something so simple such as a withdrawal resolved - have taken over £300 but won’t honour my withdrawal of £50 for over 2 months in meantime closed my account can this really happen in 2023?
Kaea Taurua
27 August 2023
Comment from uk.trustpilot.com
Very trusted money comes through fast and good games
olivia
23 August 2023
Comment from uk.trustpilot.com
This is the worse casino I play never winning no bounes and rude customer service.All casinos that are with malta gaming authority are all the same
No Body
23 August 2023
Comment from uk.trustpilot.com
this company are a bunch of jokers the RTP is non existent and today had the worst experience betting in 20 cent denominations and all of a sudden the game auto bets my entire 250 euro balanace try sort it with support in game they say"Dear customers, there is an increased amount of requests and we are searching for the root cause of the occurrence. Please contact us later for assistance in the Live Chat, otherwise, contact your operator with your query via website. We apologize for the inconvenience."i go to the live chat explain exactly what happened the guy acknowledges what bet it happened on and yet gives me alot of words adding up to yeah sorry about that we dont know what happened havent received my money back and probably wont i advise everyone to stay away from this casino
jaqueline siviers
22 August 2023
Comment from uk.trustpilot.com
I told you not to sign up with this so called casino you won't get your winnings .if you do It will take you weeksLeave them alone they are catching everybody. . same excuses verifying account that takes months.
Nick Callagher
21 August 2023
Comment from uk.trustpilot.com
Obviously you’re going to say that but what happened to me the other night was just robbery. If that’s how that game is supposed to play and you’re happy about the way it played then you are thieves. Look into my account because I know you can see my gambling history and review my transactions on that game gladiator and then you comeback on here and SHOW us all that that is how the gameplays and it is totally fair and I am wrong for thinking I’ve been ripped off. If you can do that i will delete the bad review and give you 5 stars.
Jamie
20 August 2023
Comment from uk.trustpilot.com
You can deposit fine but when you withdraw they will lock your account and make you send documents.The team handling this are very slow. It's been a month and still my account is locked everytime I ask livechat they just tell me to wait.Shocking customer service.
Nick Callagher
19 August 2023
Comment from uk.trustpilot.com
Just a bunch of thieves! Can’t be bothered goin into details but I implore you please trust me DO NOT PLAY ON THIS SITE. U may win a little bit at first but they will bleed u dry! They effectively stole £300 of my money with a 100% rigged game called gladiator. This isn’t a case of sour grapes they are blatantly stealing your money. Play at ur own risk. Scroll down I left a good review about a month ago. But just experienced it first hand. 100% rigged.
Ryan
18 August 2023
Comment from uk.trustpilot.com
Leovegas is refusing to acknowledge the ownership of my credit card, even though I went to the bank and got the proper documents, they are refusing on a technicality that although the document has everything they need, including a stamp that has my banks name on it, that because it’s not actually the logo they will not accept
Ryan Cassidy
18 August 2023
Comment from uk.trustpilot.com
SCAM odds are in your faver first time you play on this site as soon as you make a withdrawal the odds are stacked against you and you can spend loads with out hitting any bonuses of any money back SCAM
Patrick Garant
18 August 2023
Comment from uk.trustpilot.com
This casino does not pay. For the purposes of my review I played over 3 separate days and deposited $500.00, and I stuck to slots and electronic table games. Here’s my experience: Day 1: Deposited $100.00 and played slots, I kept my bets low at $0.40-$0.50 a spin to ensure long playtimes. I played 5 different slots. I didn’t not receive a single winning spin that exceeded my bet amount. Winning spins were roughly 1 in every 25, and the average payout was $0.06 to my bet amount. Day 2: I deposited $50, and I played electronic blackjack. I bet low $1 a hand respectively. I did not receive a single winning hand. Not a single 21, every hand was in other a bust or the dealer got 20 or 21. Every hit when at 11+ was a bust. Day 3: I deposited $350. This day was exclusively for bonus buys. I kept bets low at $0.20-$0.40 for bonus buys. I bought a total of 9 bonuses on various slots. 8 out the 9 bonus buys were total losses, not even remotely reaching the buy amount, with one winning bonus buy which profited $3 above the cost to purchase the bonus which was $28. In summary, I would recommend players avoid this casino. The payout rates are extremely low (and unacceptable) given the competition with online gambling. If you do play on this casino, I highly recommend you avoid all electronic games such as slots and table games, and instead stick with live table games as odds are substantially higher and actually random.
Leeanne
11 August 2023
Comment from uk.trustpilot.com
Well I've had fantastic night I won 76000 pounds cant believe it just wait see what withdrawal process will be like will give up dates 🙂 so happy
customer
10 August 2023
Comment from uk.trustpilot.com
£294 and one crap bonus that paid 21.5x. Absolutely disgraceful website. No value for money or entertainment. This was majority 50p to 60p stakes also. Do not recommend at all
kim jackson
08 August 2023
Comment from uk.trustpilot.com
I won 950 on the Saturday and they emailed asking for verification of bank card. I sent it and the funds were in my bank on Tues. So overall a good experience. Also a very good selection of games.
jaqueline siviers
06 August 2023
Comment from uk.trustpilot.com
Shut this place down to punters you will not get your winning so don't sign up don't even try it and don't believe the five star crap .trust me I've been there .won and got nothing
James
06 August 2023
Comment from uk.trustpilot.com
Deposit £50 and wager it 3x for a £5 bonus... What sort offer is that. Wouldn't waste my time with this site much better out there.
Lee malcolm Roberts
05 August 2023
Comment from uk.trustpilot.com
My partner opened a account and she used my bank account to deposit with my permission over a £1000 with no problem whatsoever but as soon as she wine and tried to withdraw from leovegas the suspended her account and asked her to verify herself which she has done 5 times and they are still refusing to settle her withdrawal… absolutely disgusting behaviour from any gambling site and should be investigated immediately for scamming people of there money
customer
05 August 2023
Comment from uk.trustpilot.com
This is the worse company for trying to withdraw funds from. I’ve been fully verified for 3 months. But every time I try to withdrawal. It takes AGES. It put me off so I’ve not been playing as much. Yesterday they gave me free spins with no wagering and I won a small amount. I tried to withdraw to my ONLY payment method. 10 hours after I tried to withdraw £40 they email to say I can’t have it because I have to withdraw to the same place I deposit the winning funds. I didn’t deposit them for goodness sake. I’ve no issues withdrawing from other sites. In fact I get most instantly. Not here. So unprofessional.
Sherri Lindsey
04 August 2023
Comment from uk.trustpilot.com
Despite the negative reviews I wanted to give Leovegas a try because their game selection is so extensive and I've had positive experiences with other online casino's whose reviews weren't great. But unfortunately Leovegas drops the ball when it comes to Withdrawals. After weeks of trying to get my account verified I finally gave up and kissed my winning a good bye and closed my account. Would not recommend if you want to actually withdraw money.
Chloe mcmahon
01 August 2023
Comment from uk.trustpilot.com
It would be a 0 star if it was allowed.I had been playing slots for a while then I won and wanted to withdrawal they needed verification checks took a few days the approved withdrawal. Played again and won £3000 went to withdrawal needed verification checks again this time it’s been 3 weeks sending all documents in and still no communication apparently on line customer zero ices says the same thing it’s under review. I have deposited loads of times but when it comes to withdrawal they are withholding it. I contacted my solicitor to take it further afield as they getting away with robbing people I’m not letting them get a way with this.
Pyung
01 August 2023
Comment from uk.trustpilot.com
I new try this site and I played over 2000pounds it is my salary and i need pay For urgently bill but I think was wrong this site totally.Is there anything I can take it back my money? I know if I said like this you close or permit my account and advise game stop that is you can best to way no know any special ? Ha feeling so sad
Aaron Irwin
31 July 2023
Comment from uk.trustpilot.com
Again seems these people are just scammers, trying to withdraw my winnings. Upload relevant documents. Asked for proof of ownership for my debit card. Got a letter from the bank and they rejected the bank letter and gave no reason as to why.
Brad Wade
31 July 2023
Comment from uk.trustpilot.com
I have on numerous occasions, provided my drivers license, proof of account and bank card to withdraw my winnings. And still, they refuse to pay me what is owed. They blamed my bank saying that my bank were the ones blocking the withdrawal, so I walked into my bank and asked what’s going on? They reassured me 100% that it was. Leo Vegas, not wanting to pay me my winnings. This will be the fifth time I’ve provided the information they have asked for, and they are still refusing to pay me my winnings. I wouldn’t trust using this site
Mike
31 July 2023
Comment from uk.trustpilot.com
I hated playing here. Never won a penny. Always the same script.Take it from a fellow gambler. Play below. Tried and tested.https:// premiumratedcasinos .com/
Milla
30 July 2023
Comment from uk.trustpilot.com
I have eaited for days to get an answer for a mistake that happend on live blackjack table. Then they say nothing occured, when in their rules it is clearly stated that when the shufflecard is out the cards must be changed. Leo vegas supportsystem doesnt even solve it when it is their site you play by and it is stated in their rules. You should think twice before playing since they dont follow their own rules.
Rich Whitehouse
29 July 2023
Comment from uk.trustpilot.com
Absolute joke of a company. Monies stored within my account cannot be withdrawn as I cannot verify a card. The card has expired and all deposits from the last three months have been with a new card - a card I have verified. To add to this, they are still willing to accept deposits and allow me to use funds within their app - disgusting behaviour how is this allowed????
Miss Brown
28 July 2023
Comment from uk.trustpilot.com
Love it never had a problem withdrawals are quick best ever played on
Pino Salomone
26 July 2023
Comment from uk.trustpilot.com
Today after so many times sending all documentation requested,bank statements, driving licence, utilities bills, etc , my account as been successfully approved; then half hour later I tried to go on side…and I find out that the account is been blocked for security reason. No explanation, no reply to all my emails, nothing. Also I did sign the permission to have a look into my personal bank private finances to make sure that they could be satisfied! What a crazy thing to do! Absolutely crazy people, certainly not to trust at all! It’s a disgrace that such sites operate free in the gambling market, the Gambling Authority Commission should be taken the licence away at once, they are certainly people don’t give any trust, disgrace! G.Salomone.
Steve Haynes
26 July 2023
Comment from uk.trustpilot.com
Having quit gambling by registering on Gamstop, I was surprised that over the last 7 months, I have received emails from other casinos contacting me using the email address I signed up to LeoVegas with.When I joined casinos in the past, each had their own unique email address assigned so I could easily tell if my information was being shared with other organisations. On this occasion, it's proved prudent. As someone who has registered with Gamstop, these people should be making no attempt to contact me and advertise gambling promotions and offers. I will therefore be submitting a complaint and forwarding all corroborating evidence to the Gambling Commission; these companies need to be held accountable for targeting people who could potentially have gambling issues and should be protected
Jake Adams
26 July 2023
Comment from uk.trustpilot.com
I was using LeoVegas without any issues, until they decided to 'randomly' do some security checks on my account after three reasonably large withdrawals (all fairly won via Blackjack). It was obviously a bit annoying as they happily took my money without any of these checks, however I obliged and submitted all of my details as requested. Three months later, absolutely nothing. I contacted support on several occasions and received pretty poor responses, no timeframes, no updates, no explanations, nothing. It wasn't until I left a negative review on Trustpilot that someone eventually reached out and asked me to supply all the relevant details for the THIRD time. This time, they required even more documents to be provided, as well as cards that I hadn't used in years (before a self exclusion).After some more back and forth, they decided to refund my recent transactions (limited to the previous three months) and close my account without any explanation at all, which still left me £250 short of my fairly won winnings and to my knowledge, my account does not break any of their terms.I'd previously read reviews for LeoVegas and thought it was probably people who lost some money being bitter, but this was by far the worst customer 'support' experience I've ever dealt with...Honestly, I would stay well away from gambling here as after a few decent wins, they'll investigate your account and find some reason or another to close the account without an explanation. Also, "I'm not welcome" to setup an account on their sister sites lol.. guess they don't like you winning 🙃
Paul Stoner
26 July 2023
Comment from uk.trustpilot.com
Does everyone else keep getting their play frozen, and the reels just keep spinning?? Joined a few weeks ago and only play fishing frenzy jackpot game but every time I go on it freezes. So I have to restart and loose my game time played and net position. I clear my cookies every time I go on, as when I first went on my net position didn't move at all from '0' the whole play. Every single time it freezes up 🤬 I'm on my mobile phone but logged into BT WiFi. Never had this with any other site constantly. Today I deposited £20 and froze up 3 times on £20 deposit. All cookies cleared beforehand 🤔🤬 update: since posting this, the freezes haven't happened so far, touch wood 🪵. However cookies cleared before entering site and my net position has frozen again. Just emailed leovegas 3 pictures a few minutes apart and net position '0' ??? If there site isn't running properly, is it operating properly??
ukendt
25 July 2023
Comment from uk.trustpilot.com
Til grin betting side, hvis man begynder at vinde kan man kun smide beløb på under 100 kr.
Rhys Dowse
25 July 2023
Comment from uk.trustpilot.com
I have tried multiple times to withdraw money that I have one that keeps asking for the same documents and I keep on getting refused just want the money that I’ve won fair and square happy taking money out of your account, but when it’s time for them to pay up it’s a big circle back to the start where they just ask for more money
Ryan Cassidy
23 July 2023
Comment from uk.trustpilot.com
Started playing on site about a week ago been really fair with slot pays. Won nearly £2000 pound with only wagering £20 and got payed out with in 1 to 2 hours of withdrawing funds. Leo vegas are LEGIT Company and I will definitely be playing here regularly. 👍🏻
Hamza
22 July 2023
Comment from uk.trustpilot.com
I won 7k when i first started playing just for my account to get locked. This took only a day to resolve so that was fine as they just needed documentation however a few days after i had one a similar amount and they locked my account. No e-mail about why or what i had done. I have contacted support multiple times and get the same answer of my account is under review and please wait for an e-mail. It has now been 3 weeks and the same thing is happening. The second you win they lock you out of your account. I dont know if i did something wrong or not but the lack of contact and not even being able to give me a time frame for how long the review will take is frustrating. Wouldnt recommend as only have had issues with them.
Ryan Chapman
19 July 2023
Comment from uk.trustpilot.com
I've tried several betting apps recently and to be honest the experience hasn't been the best, for instance when going to your freebies the sites just kept going round in a circle and eventually crashing. Leovegas has been the best one Ive used so far and I think I've pretty much tried them all. It is the only site however that I've actually won any money and when I withdrew it, it was in my bank in a couple of working days. I would recommend other people to try, all in all cant fault it, thankyou leovegas
Vlad Rusu
19 July 2023
Comment from uk.trustpilot.com
Best site ever i win like 22k in Week and i receive instantly 10k and 10k to my Skrill account
Mykhailo Mizolyk
18 July 2023
Comment from uk.trustpilot.com
So many times they requested for documents first time was provided my Passport and bank statement .! After get my account verified done deposit of 25£ using my Apple Pay Was played for bit and design for make a withdrawal and then I find is Leovegas not able to make a withdrawal back to my Apple Pay .!!!( 🤔another company still do it but leovegas NOT …!!!😔 then I use my PayPal and make another deposit of 10£ for make sure now I’m will be able and should see available option for withdrawal ..! But have trouble again 😫 so I requested my withdrawal amount of 40£ to my PayPal account and after my withdrawal was canceled for a reason I have a deposit only 10£ so only 10£ I able to withdraw to my PayPal account and reset must be paid to my card or to my bank but not any of this option never have used before ! So money was returned to my Leo Vegas balance and lots of documentation requested for confirm my identification 🤯and they requested from me to upload them again ID PROOF OF ADDRESS PROOF OF OWNERSHIP OF THE CARD 🤯and proof of bank statement 😡 and I’m never use any of this payment which proof they requested ..😩 they have returned my withdrawals like for 5 times in 48 hours !
Frank Jørgen Poulsen
17 July 2023
Comment from uk.trustpilot.com
well how to win , even when you want you money back and want to close your account becourse leovegas several time want you to comfirm you creditcard , after that they put on charge on me to get my money , it`s not much but anyway , ... I pay money to get me own money back ,,, all stay away from scam compagny
Mr Konstantin Babaev
17 July 2023
Comment from uk.trustpilot.com
Avoid. Withdrawal takes ages. Havent't got my money yet after 10 days... asked support but they didn't help
Consumer
17 July 2023
Comment from uk.trustpilot.com
I recently deposit and won 170 pound and then when I came to withdrawn the money a day later my acccount got locked I provided all the details they wanted off me and so they have shut my account down but what I don’t understand is they are okay to take ur money but when u win there’s always something wrong put me off ever gambling it’s always when there losing money they don’t like it
Billy fastidious
16 July 2023
Comment from uk.trustpilot.com
So this site is convoluted and, quite frankly, predatory.First off, in order to withdraw any funds you must supply:1)A copy of a valid photo ID such as a Passport or Certificate of IdentityThe photo ID must contain and include:• All 4 corners of the document• Expiry date2)...send us a photo of the physical card showing the following information:• Your name• The full Credit Card number• The expiry date• All 4 corners of the cardOur verification system will automatically cover the digits on the Credit Card for your own security.3)... to verify the ownership of your bank account we kindly ask you to supply us with either a screenshot from your online banking or a photo of the paper copy of your bank statement, showing the following:• Your name• Bank account number• The name and/or logo of your bank• The full first page of your statementPlease be advised the document will not be accepted if it has been altered.4) A letter in your name, such as a utility bill, insurance policy, bank/card statement, tax or welfare letter dated within the last 3 months. Your name, your address, the sender's logo/name, and a date must be visible.This is not asked -before- you deposit any funds. And by the time you have enough winnings to make a meaningful withdraw you're suddenly tasked with providing government levels of verification. This is for "protection and security reasons", but given that there are other sites that need a fraction of previously mentioned verification for swifter deposits into your account, it seems like a pernicious mechanism to keep the individual playing their winnings as opposed to collecting them. Just my opinion. My second issue, and this one is really the icing on the cake, is how they've repeated transactions on my credit card. My method is to transfer funds to a specific card, make the transaction, play. However, the transactions have shown up as pending which puts a strain on things. To clarify, i have not been doubled charge as far as i can tell, but still- having pending charges thay youve already paid for show up a week after the fact is infuriating. All in all, you're best bet is best placed somewhere else.
N C
16 July 2023
Comment from uk.trustpilot.com
Signed up today... played with £100 and didn't win a single penny. What a joke of a website this is. Won't be using again.
Lillian Fitzsimmons
15 July 2023
Comment from uk.trustpilot.com
I just opened my account today. I deposited $50 and was suppose to a match. And also free spins . I only got my $50 deposit . So disappointed I dont think I will try again .
Katie Bowden
15 July 2023
Comment from uk.trustpilot.com
Don’t use this casino, I was robbed of £1000. Funny they take your money but when you want to withdraw they want verification and lock you out of your account. I have reported these scammers to the police, and legal action is being taken. What’s hilarious is they threatened me with police involvement for harassment for asking where is my money because I wrote to the CEO. Lol of course I’m going to chase up my winnings. Don’t worry guys, I have shared this scam to over a million followers !! So don’t expect any new business. You guys are the worst scammers around,
Jordan
13 July 2023
Comment from uk.trustpilot.com
Seen a lot of people giving bad reviews but I haven't had any issues myself, I've had some great wins in the last 2 weeks withdrawing over £2500. No questions asked either and quick transfers to PayPal👍
customer
10 July 2023
Comment from uk.trustpilot.com
I write this on behalf of anyone…I write this on behalf of anyone looking to join leovegas avoid avoid avoid!!! Allowed someone I know suffering from depression to deposit £2000 ignoring all the problems there was an issue, Ignored the fact that was thousands of failed deposit attempts due to bank account attached to PayPal not being hers however verified to use by leovegas, ignored the fact was hundreds of free bet requests daily , flirting with hosts in an attempt to get free bets and one host liked this so much he requested she visits Malta (pervert) Currently In an Iva and only earns £300 per month of leovegas did checks instead of accepting easy money I wouldn’t have had to save her from wanting to take her own life I have seeked legal help and this will be going through the channels to sue leovegas, I have tried to reason with them with no joy , explained the situation and the health issues of person in question no response apart from denying she had an account even though the funds were taken fromy account , Despite all this 5 days of trying to make them see what they have done to her health to the stage she wanted to take her own life they yesterday send her an email to verify her account to start betting again, Surely this service can’t be legit that willing to risk someone life despite myself trying to make them see, sick sick sick customer service , MANCHESTER CITY F.C should be ashamed to be partnered with such s company and my legal team will be getting in touch with them, Oakley19899
Jessie
09 July 2023
Comment from uk.trustpilot.com
Honestly leovegas is probably by far the best online gambling site I’ve used, they have always given me any money won without hassle & helped me with questions when needed & having a vip membership gives you the best perks I know a lot of people have said they’ve had bad experiences but I honestly just think if you follow the guidelines when you sign up etc you’ll be absolutely fine! I will always recommend Leovegas to anyone who asks 😊
Alex Thomas
06 July 2023
Comment from uk.trustpilot.com
I wish I had read the negative reviews about this site, truly shows how important trustpilot is. This company is an utter disgrace. Suspended my account and wouldn't even pay any winnings back to me when suspending my account. Customer service are so rude and truly appalling, don't gamble with bookmaker. Treat you so poorly.
Caroline
29 August 2023
Comment from uk.trustpilot.com
Absolutely shocking company, don’t use it !!!! made a deposit from my Apple Pay and wanted to withdraw but can’t. I had an old card on account which haven’t used for a while as lost it. They were happy for me to deposit on my new Apple Pay which I’ve had since April but won’t let me draw money out. They want proof of my old debit card which I don’t have anymore and can’t get online as asking for the long number. Why they can’t refund on the Apple Pay I used to deposit I don’t know. Probably don’t want to pay out. I emailed a few times but they keep saying the same thing they need my old card
Absolutely shocking company, don’t use it !!!! made a deposit from my Apple Pay and wanted to withdraw but can’t. I had an old card on account which haven’t used for a while as lost it. They were happy for me to deposit on my new Apple Pay which I’ve had since April but won’t let me draw money out. They want proof of my old debit card which I don’t have anymore and can’t get online as asking for the long number. Why they can’t refund on the Apple Pay I used to deposit I don’t know. Probably don’t want to pay out. I emailed a few times but they keep saying the same thing they need my old card