LeoVegas Sport PLAYER REVIEWS(1697)
Sucha Singh
14 October 2022
Comment from uk.trustpilot.com
Ok, won £2000.Withdrew it.1 hrs later Account Locked.Told to upload documents. Upload documents after 5 days, been told Security checks. And will receive a email.5 days coming and going.This is not a reputable Company, please don't play with this Casino.
sandra
13 October 2022
Comment from uk.trustpilot.com
i played on this site for over 2 years...had some little wins...recently i made a deposit, never made it into my account, still waiting for it to be returned...won some money, tried to make a withdrawal and now my account isn't verified after 2 years of being verified, uploaded documents and declined..surprise surprise..closed my account, not worth the hassle from the rude staff etc...please try another site, this one is awful...
Antero Taskinen
12 October 2022
Comment from uk.trustpilot.com
This is lot better bookie than 2.7 stars. I guess most negative reviews are given by other bookmakers trying Leovegas to look bad. I never had any issues and limits are high enough. Great bookmaker.
Nadin Lauwerijssen
12 October 2022
Comment from uk.trustpilot.com
Customer service is atrocious. Every time I tried to withdraw, they cancelled it. I've used the chat option and been assured that it has been approved each time, but it never goes through, and there is no response when you email their support.I made a wise decision by putting d moneey with Royal Hubllc, which offers much higher risk-free returns.
phil
12 October 2022
Comment from uk.trustpilot.com
I play leo vegas regularly and i,m replying to people within this group who are not content with game payout results on slots. And also Leo Vegas staff who are replying to thier customers saying they have no control over the games and that outcome is Pure random and on rent them from the game providers. If we load up the slot FAT DRAC and go to game INFO at the bottom is a message from the game designer/provider which reads> Due to the complexity of the game,some hypothetically possible results have been prevented to enable an enjoyable payout structure, and that the max payout is 50000x your bet However It is possible that the operator (the site your on) has configured a Win Cap! so it would not be possible to reach the 50000x. So i would assume games have elements of adjustability in real time for the operator and not just the game designers block model.. is that why some of the bonus rounds are not very great at the moment? questions questions but i,m putting allot of money into gaming and for a good while now the return has been poor and i think it should be right that players can raise question for potential non generic scripted fob off replies. We deserve better
Sandi
11 October 2022
Comment from uk.trustpilot.com
I set a timeout on my account that was due to reinstate near end of August if I recall, but did not. I have been in contact with LeoVegas to find out what the issue is as it says 'account locked for security reasons' when I try to log in. All I was told each and every time is that my enquiry is in a queue and being dealt with. I have been 'in the queue' since 4 September. Seeing that LeoVegas were fined end of August explains a lot. Thankfully I am not a big spender and there is bare change in my account. Maybe that's why I'm of no interest to LeoVegas.
Amanda H
11 October 2022
Comment from uk.trustpilot.com
By far the most trustworthy online casino. Always makes withdrawal easy and seamless.
Bill Taub
10 October 2022
Comment from uk.trustpilot.com
No hassle. Had a smooth account creation, winning and withdrawal request processing experience. Kudos to Joshua for his assistance during Chat.
Randylee parenteau
09 October 2022
Comment from uk.trustpilot.com
One of the best sites won over 1000$ first time
Chris Lloyd
09 October 2022
Comment from uk.trustpilot.com
Since leo Vegas were fined £1.3m end of August by the UKGC, it's so obviously noticeable in game play, RNG fiddled to lower chances of a win spin, all dead spins, £1500 down in 4.2 weeks it a seriously noticeable difference, the words can't really describe game play here, other than they ate not complying with fair game play, they are not offering a fair RTP, absolutely shocking, I will now take all my evidence to the UKGC and see what comes next....Don't bother wasting your time, effort and money with this Illegal shambles of an operation
Steven Crowther
07 October 2022
Comment from uk.trustpilot.com
Joined as can keep your winnings from bonus. Paid £20 and won £40, withdrew £30 and left £10 to play. They sent an email to verify my account, which I did and then restored my account. Again withdrew £30 and started to play and they locked my account.3 attempts to resolve in live chat and disconnecting just after my query. Was told I had breached their terms and conditions so they would only refund my original £20!If you win they lock your account. BEWARE!
Angelika Sadowska
06 October 2022
Comment from uk.trustpilot.com
Was a good online casino untill they stopped accepting Skrill deposits for all UK customers. Very disappointing.
Fil Baker
06 October 2022
Comment from uk.trustpilot.com
OK i,m playing £1.50 a spin on a megaways game, after an hour of play i finally hit the bonus round and 12 free spins are granted woohoo I get naturally excited. The win £1.80.. yes one pound eighty! And after 12 spins on a decent stake. (shock Horror) I am traumatised of winning any other bonus round ever again!
Joseph
05 October 2022
Comment from uk.trustpilot.com
Fantastic offers and lots of different slots to choose from, would definitely recommend.
cameron parisien
04 October 2022
Comment from uk.trustpilot.com
Horrible rtp you can play 100$ and not see even a single spin pay and that will happen 9 times out of 10 and a win 1 time out of 100 50$ deposits. Don't play there are way better casinos and honestly better of playing at a real casino cause you know it's not rigged
Hayward
04 October 2022
Comment from uk.trustpilot.com
Only got good things to say about Leo Vegas to date. Easy site to look around, find games youWant to play and that are up to date and quick payout of winnings also.
Steven Simms
04 October 2022
Comment from uk.trustpilot.com
Had no problems so far if this continues ill be back to put in 5
Magne
03 October 2022
Comment from uk.trustpilot.com
Never use this site. LeoVegas is scamming people. Promising offers and what not just to tell you, that you did something wrong unable to tell you what. I really hope for yall that you choose a better site.
Ann Kelly
02 October 2022
Comment from uk.trustpilot.com
PLEASE DO NOT USE. My account was locked after requesting a withdrawal. I am now aware that this is a standard practice for LeoVegas. On making the initial withdrawal request I was notified it would take up to 5 days for a wihdrawal, whch is already long compared to other gambling sites. On day 5 my account was locked pending a review of my verification documents. However, my documents had already been successful verified on the day I requested the withdrawal. The timing of when my account being locked is very suspicious as that is the final day that my winnings should have been in my bank account. I have not been given a reasonable explanation as to why my account was locked. I have made a complaint, and will be contacting trading standards. LeoVegas should not be allowed to advertise in the UK as they are not a reputable company. There are so many other good gambling sites out there that pay out immediately and do not use dodgy practices. Therefore, please AVOID LeoVegas at all costs.
Quentin
02 October 2022
Comment from uk.trustpilot.com
Best one I've used so far, i have taken out a good amounts of money no prob. Hasn't gone super cold like others and have helped when I needed it
alex
02 October 2022
Comment from uk.trustpilot.com
This was so bad it was funny, this is a site who recently got fined for money laundering, I tried to access my old account, once I got in they wanted me to verify. What an absolute farce, they are so scared they get fined again the verification process was an absolute joke. Live help to be fare tried their best but even they could not get me past their absolute farce of verification. After a few hours I found myself trying to take professional photos of my I.D which still did not pass their flawed verification process. Gave up after a few hours and got them to close my account. This is an industry in decline, they are losing players faster than the tories are losing voters. Fewer players means less wins all-round on any site.
Iain T Wolkowski
01 October 2022
Comment from uk.trustpilot.com
Update Leo vegas I know the gaming laws and fully compliant to it.I don't have gambling problems you make some false claims by yourself. Most casinos in the uk are reguator by the gambling commission and I know gambling commission who are monitor your mistakes and all. I email to your ceo and never got any response from ceo of leo Vegas group because I sent him a legal action notice against leo vegas group. This is now stage two of three that means I am compiled evidence to the courts
Russell Mayhew
01 October 2022
Comment from uk.trustpilot.com
do you like there automated replys your all being leeched of your money.... wake up!!!!!
Jen Comerford
01 October 2022
Comment from uk.trustpilot.com
Disgraceful site every spin was dead I’m absolutely sick of these casinos robbing people blind.. you should be ashamed of yourselfs
Jack Kakes
01 October 2022
Comment from uk.trustpilot.com
Leovegas are the worst, I was in an abusive relationship and my partner transferred £17,000 into a leovegas account luckily I realised before he could spend any and I contacted leovegas who said because it was not his money they are keeping it and closing the account, there was not a single penny spent I just wanted the money back, they are the worst
Shanita Wano
30 September 2022
Comment from uk.trustpilot.com
Awesome games and easy deposit and withdrawal
ohyeah
30 September 2022
Comment from uk.trustpilot.com
Good Casino lot of games won a couple times on all the sudden a losing streak?
Iain T Wolkowski
29 September 2022
Comment from uk.trustpilot.com
Leo Vegas have done this to meHistory2017 I open a account with leo vegasPlay some games on blackjack live casinoAt that time I was gambling responsibilityIn 2018 I moved home from Grimsby england to lancashireI informed the casino on update my details with my passport and up dated postal address proof of address and it allowed me to play blackjackAt that time I was gambling responsibilityThen the problems started by themThey closed my account down unfair and told me that I have a gambling problem which is totally false statements by themI set my limits and all I was gambling responsibility.Their customer services is bad on email and in chat
MtbSpin
29 September 2022
Comment from uk.trustpilot.com
I contacted them by livechat and I was happy with how my query was handled, as the customer service was helpful in assisting me. I self excluded a few years ago, but I did like how the site operated. I am just waiting for a contact call to reopen my account again hopefully soon. I will update this review after playing there again.
Caroline Vikan Kolden
27 September 2022
Comment from uk.trustpilot.com
Great site. East to make deposit.
Liam3117
27 September 2022
Comment from uk.trustpilot.com
Sports review: good promotions for new customers and also good offer for existing customers, covers all major sports, but football betting options could be better, just covers basic bets like goals,corners, ect need to look at broaden it's football options
Leanne
27 September 2022
Comment from uk.trustpilot.com
The promos are nearly impossible to actually get credited. There’s other legit casinos that do more bonuses freebies
Herman Knott
27 September 2022
Comment from uk.trustpilot.com
The site is basically alright very formal formats and it does have most of the other competitors games too
Rebecca m
27 September 2022
Comment from uk.trustpilot.com
Ridiculous.My account randomly underwent a security check. I was then toldMy account was closed and I can not open another. When I asked why my account had been closed I was given no reasonable explanation. I just keep being told ‘no information cannot be disclosed’ so basically my account was shut for no reason and they will not give a reason. I have asked to make a complaint three times and keep being ignored. Joke of a company. I have submitted a formal complaint and will be taking it further
Mathias Jakobsen
26 September 2022
Comment from uk.trustpilot.com
Fast payout. Easy communication.
Jake
25 September 2022
Comment from uk.trustpilot.com
I deposited £20 but then I changed my mind and it wouldn’t let me withdraw itI then emailed them to get it manually withdrew but they didn’t respond to my email.
anishnabek gamer.
24 September 2022
Comment from uk.trustpilot.com
I am opened an account with leo vegas. I played for a couple of weeks. Won over 100k. When I went to withdraw they suddenly needed to verify me to be in compliance with igaming and AGCO. Even thought they verify you when opening the account. I complied and sent documents, ID banks statements, property tax bill, wire information and they keep playing games like not accepting the documents or passing the buck. They have no phone number, and they keep stalling my payout. They're criminals with a license to print cash and take advantage of policy. I have read the gaming act; I am in full compliance. Now I am going to call the RCMP and file criminal charges involving fraud and misleading players. When you walk into a casino you win, you get paid this should be no different. I also had to get my attorney involved and we are looking at suing this company. Now I will contact the news and well do a story on these criminals, so every can know what they are about. European company that think they're above the law here in Canada.
Evan Z
22 September 2022
Comment from uk.trustpilot.com
Good casino and customer service. Trustable and fair. Slight trouble depositing sometimes but easily fixed with good customer support.
Josh Marshall
22 September 2022
Comment from uk.trustpilot.com
Trying to deposit money has never been so hard, have had to supply 4 different types of documentation and still am waiting for the money to be withdrawn more than a month later
Angela Clifton
21 September 2022
Comment from uk.trustpilot.com
This came to me at a time I really needed it, my kids were about to loose everything and now they won’t after being able to help them….couldn’t be happier thank u so so so much leovegas
Geoff Davey
20 September 2022
Comment from uk.trustpilot.com
Good thanks Yes
luke w
19 September 2022
Comment from uk.trustpilot.com
!!Do not sign up if you are looking for the welcome bonus!!!So the terms are this - Simply place a minimum deposit amount of £10, wager your deposit amount on your favourite Casino games, and receive your Free Spins PLUS your matched deposit reward too!So when I deposited £50 I expected as stated £50 in bonus funds once I wager the initial £50 plus 100 spins. Afterwards realising you have to wager £50 THIRTY FIVE times to receive bonus funds of £50 plus the spins. God knows what you then have to wager to turn bonus funds into real cash. Complete scam of a sign up offer. Any site I've signed up to normally has a 100% matched deposit, it's just a scam really and as you can see they do state this anywhere. Closed my account instantly after. Avoid.
Lasse
18 September 2022
Comment from uk.trustpilot.com
Leo Vegas stole $2.000 from me. I paid Leo Vegas through their Trustly option as I have done a million times without issues prior. They deducted my bank account and upon speaking with the finance team at my bank it's 100% confirmed that my bank has no issue. They have done everything perfectly. The money is in LeoVegas care but they have not credited my account. Upon contacting them I am met with a highly arrogant approach from their employee Stine who wishes me "good luck" in getting my money back. I come from a high profile family and I remind her several times that a lawsuit will cost them millions which she completely ignores. We are now procecuting them under european, danish and federal law for fraud and theft. The upper police force is on this and a hast case has already been filed and looked into, our lawyers are already on this getting ready to sue LeoVegas for millions. And all they had to do was credit an account? We all find it very funny that they wanna scam people for pennies only to get their a** whooped in court and pay back millions... But that's how karma works, you should never wound what you can't kill. ever.
Jamie Smith
17 September 2022
Comment from uk.trustpilot.com
Awesome experience great games and easy withdrawels
kerry Sweeney
16 September 2022
Comment from uk.trustpilot.com
Love ? it...
Bernie
16 September 2022
Comment from uk.trustpilot.com
Last night I won the big one $25,000 I hit the jackpot on Amazing Link Zeus, as soon as the last coin dropped and stopped so did my heart. The my screen went blank as if my phone had died, I could not turn it back on for minutes, it was as if I had a bug in my phone. Eventually it came back on, my last ball was replaced with a unhighlighted pot. I'm very annoyed and disappointed and I will be taking matters further.
T S
15 September 2022
Comment from uk.trustpilot.com
PRO:Good Selection of Games.(And that's about it)CONS:Win Rate - absolutely abysmal. Very very rarely hit a bonus, feature or scatter. And when you do, the return is pretty pathetic.Example; Spent £200+ on 1 game, hit the feature & got around £12.Over 3 days I deposited around £500 with little to no return.I understand not everyone wins. I play for fun and can afford it. But there's no joy in it. Just feed the money money money. I find it pathetic that a £100 deposit got you no more than 10mins of fun. Winning enough just to keep winning would be fair and any 'profit' would be nice. But not to be expected here.Sign up Bonus - took a while for it to credit. Wasn't great. You also get the opportunity to use the same sign up bonus with another deposit. But you have to wager your house, car, 3rd child, 2 pints of unicorn tears and a Playstation 7 for it to credit. (I still haven't had mine)Withdrawal Times - No idea. Not a clue. Who knows? Has anyone ever withdrew before? Is he a wizard? I've never had the pleasure to withdraw and don't think I ever will. I'll be playing elsewhere.
Vesa Lehtimäki
14 September 2022
Comment from uk.trustpilot.com
Everything works nicely, good customer service and quick cashout. Will play more on Leo!
E. Selway
14 September 2022
Comment from uk.trustpilot.com
Good games fair play i made a withdrawal had to verify everything was fine and payout has been sent so thats good however some games would take a while to load and some would lag in and out so i think that needs looking into but overall great experience?
JColin Rogers
14 October 2022
Comment from uk.trustpilot.com
I've played on many different sites and I'm almost certain that LeoVegas is scamming customers. Losing ridiculous blackjack hands over and over that you shouldn't be losing, dealer getting 4 blackjacks in a row, constant 21's when dealer has 16/15/14 when upping bet sizing. I am reporting them to the gambling commission and requesting they investigate this site. I completly understand that long term you will lose playing casino games but the level of wins is terrible. They will allow you to win in the begignning when you first start playing and as soon as you start playing higher stakes they will rigg the cards. If you are considering gambling online please go with another site. Hopefully I can save at least one person from this disgraceful company.
I’ve played on many different sites and I’m almost certain that LeoVegas is scamming customers. Losing ridiculous blackjack hands over and over that you shouldn’t be losing, dealer getting 4 blackjacks in a row, constant 21’s when dealer has 16/15/14 when upping bet sizing. I am reporting them to the gambling commission and requesting they investigate this site. I completly understand that long term you will lose playing casino games but the level of wins is terrible. They will allow you to win in the begignning when you first start playing and as soon as you start playing higher stakes they will rigg the cards. If you are considering gambling online please go with another site. Hopefully I can save at least one person from this disgraceful company.