LeoVegas Sport PLAYER REVIEWS(1694)
Sam2705
18 November 2019
Comment from uk.trustpilot.com
Been using leo vegas for over a year. Can't complain about winning/losing I'm probably more winning up to now. My complaint is withdrawal times, used to be go on live chat request for it to be pushed through, done in minutes straight to bank. All changed without any emails or notifications. Now takes 48 hours plus, live chat no help, no explanations, nothing. To go from minutes to days is pretty crap. So if you request withdrawal and win again 24 hours later you have to cancel that withdrawal and start again and back to the bottom of thr que. Pretty shoddy
Been using leo vegas for over a year. Can't complain about winning/losing I'm probably more winning up to now. My complaint is withdrawal times, used to be go on live chat request for it to be pushed through, done in minutes straight to bank. All changed without any emails or notifications. Now takes 48 hours plus, live chat no help, no explanations, nothing. To go from minutes to days is pretty crap. So if you request withdrawal and win again 24 hours later you have to cancel that withdrawal and start again and back to the bottom of thr que. Pretty shoddy
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Sarahalf85
18 November 2019
Comment from uk.trustpilot.com
If I could give it less than 1 star I would. Absolutely disgusted with this Casino Won’t go into detail due to legal action in hand. but they allow under age gamblers with disabilities. You don’t have to enter your 3 digit security code every time you deposit which led to a large sum of money being deposited more than once. Disgusting customer service won’t even remove my card only suspended the account which I want closed give up talking to them they are a waste of space
If I could give it less than 1 star I would. Absolutely disgusted with this Casino Won’t go into detail due to legal action in hand. but they allow under age gamblers with disabilities. You don’t have to enter your 3 digit security code every time you deposit which led to a large sum of money being deposited more than once. Disgusting customer service won’t even remove my card only suspended the account which I want closed give up talking to them they are a waste of space
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Jane Beesley
18 November 2019
Comment from uk.trustpilot.com
Leo Vegas casino has to honestly hand on my heart be the worst online casino I have ever played. Now their is numerous sources speaking about casino sites fixing online slots to benefit the financial status of the company with leo Vegas you 100% get this. I found their site depressing, money disappeared in half an hour with no features or small wins i certainly wouldn't call that fun and a good experience my response was to straight away shut my account with them the only loss I see from their greedy ways is that they will eventually lose thousands of customers and go bankrupt which I would really love to see. Their has to be some sort of fairness in online casino but a 5% payout is obscene. You may as well burn your money before playing this casino as I believe you would have a lot more enjoyment in doing that Good luck
Leo Vegas casino has to honestly hand on my heart be the worst online casino I have ever played. Now their is numerous sources speaking about casino sites fixing online slots to benefit the financial status of the company with leo Vegas you 100% get this. I found their site depressing, money disappeared in half an hour with no features or small wins i certainly wouldn't call that fun and a good experience my response was to straight away shut my account with them the only loss I see from their greedy ways is that they will eventually lose thousands of customers and go bankrupt which I would really love to see. Their has to be some sort of fairness in online casino but a 5% payout is obscene. You may as well burn your money before playing this casino as I believe you would have a lot more enjoyment in doing that Good luck
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Rochelle O'Connell
18 November 2019
Comment from uk.trustpilot.com
My problem is with the Panda Paws Game. When I first started playing it, I won big. But since then I noticed the game is super stingy. The panda often opens & closes its eyes immediately so you miss out on the bonus. When you do get the panda bonus you get the mind trick game which ends in you not getting anything. You hardly get the free spins anymore. I've played several times over the last year, and it's never ever been generous like it has the first time & last time I won big. Which makes me think that either its rigged OR they've changed something in the game so you don't win as much anymore. Just seems super dodgy. Reply to your message: Blahblahblah. Same BS. Once you win a good amount & withdraw, you never win there again. So don't go back people! Take the money & run!!
My problem is with the Panda Paws Game. When I first started playing it, I won big. But since then I noticed the game is super stingy. The panda often opens & closes its eyes immediately so you miss out on the bonus. When you do get the panda bonus you get the mind trick game which ends in you not getting anything. You hardly get the free spins anymore. I've played several times over the last year, and it's never ever been generous like it has the first time & last time I won big. Which makes me think that either its rigged OR they've changed something in the game so you don't win as much anymore. Just seems super dodgy.
Reply to your message: Blahblahblah. Same BS. Once you win a good amount & withdraw, you never win there again. So don't go back people! Take the money & run!!
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Tina Kilburn
10 October 2019
Comment from uk.trustpilot.com
What a rip of say 20 free spin and bonus i got nothing gone on to gone on she telling me to take a sceen shot what s joke has i said i did she did nothing
What a rip of say 20 free spin and bonus i got nothing gone on to gone on she telling me to take a sceen shot what s joke has i said i did she did nothing
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Dianna Hoppe
07 October 2019
Comment from uk.trustpilot.com
I would actually rate them a 0 star. After almost 2 months of them fighting with me and making up new excuses as to why they wouldnt unlock my account, they finally unlocked it but refused to provide deposits I made and that they already reassured me would be added to my account once it was verified. They stated I went against their rules which was a complete accident and they agreed with that previously and apologized for the inconvenience. This has been non stop miscommunication, dishonest information and promises made by the staff, and every excuse possible not to verify my account. I now hold concerns that they have scammed me into providing them very private information, right down to a copy of my divorce certificate. If they arent a scam site typically, they def fooled and scammed me and over such small amounts is really sad and concerning to me. I guarantee they will not provide my other deposit made into my account either even though they say they are looking into it further. I do not trust them on any info provided by their support staff through email or through chat.
I would actually rate them a 0 star. After almost 2 months of them fighting with me and making up new excuses as to why they wouldnt unlock my account, they finally unlocked it but refused to provide deposits I made and that they already reassured me would be added to my account once it was verified. They stated I went against their rules which was a complete accident and they agreed with that previously and apologized for the inconvenience. This has been non stop miscommunication, dishonest information and promises made by the staff, and every excuse possible not to verify my account. I now hold concerns that they have scammed me into providing them very private information, right down to a copy of my divorce certificate. If they arent a scam site typically, they def fooled and scammed me and over such small amounts is really sad and concerning to me. I guarantee they will not provide my other deposit made into my account either even though they say they are looking into it further. I do not trust them on any info provided by their support staff through email or through chat.
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StraightShooter
06 October 2019
Comment from uk.trustpilot.com
Took about 3 to 4 days but being a Canadian user...i created an idebit account and had the funds transferred there pretty quickly. Now im just waiting for idebit amd my bank account to transfer it into my accouny. They were pretty quick with the withdrawal once that was all set up. I would recommend Canadian users to set that account up prior to playing as Leo Vegas has issues depositing funds into most of the canadian major banks. So far so good! ;)
Took about 3 to 4 days but being a Canadian user…i created an idebit account and had the funds transferred there pretty quickly. Now im just waiting for idebit amd my bank account to transfer it into my accouny. They were pretty quick with the withdrawal once that was all set up. I would recommend Canadian users to set that account up prior to playing as Leo Vegas has issues depositing funds into most of the canadian major banks. So far so good! 😉
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venkatraman Kishore
05 October 2019
Comment from uk.trustpilot.com
One of the VERY BIG Scammer in online betting community. Dear Punters don't waste your time and money. I have spent about a Three weeks, I had lost initially the huge money, Later won small bit of them and tried for withdrawing.. Same story were told to me that have been telling to many punters for many years..that Document is improper. I have given all my documents though even I have got the same response.. These Leovegas are "Money suckers" . You can bet on Betway is one of the very good platform for betting and are very genuine...
One of the VERY BIG Scammer in online betting community. Dear Punters don't waste your time and money. I have spent about a Three weeks, I had lost initially the huge money, Later won small bit of them and tried for withdrawing.. Same story were told to me that have been telling to many punters for many years..that Document is improper. I have given all my documents though even I have got the same response..
These Leovegas are "Money suckers" . You can bet on Betway is one of the very good platform for betting and are very genuine…
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Kunde
04 October 2019
Comment from uk.trustpilot.com
My first 48 hours experience on leovegas.com Pro: 1) good layout. You really easily find the matches you want to combine. 2) fast draft after matches are over (no long delays, even on special things like esports) Cons: 1) "technical issues" during registration. When I wanted to chose my welcome bonus a technical problem showed up. I finished the registration and contacted the support. 2) Support doesn't manage it to answer within 1,5 days. Now there comes the weekend and I have to wait 2,5 more days untill I MAYBE get an answer? Really not a good service to a new customer. If I read the other negative reviews I might even not get an answer at all... I feel scammed even before I tried to withdraw.
My first 48 hours experience on leovegas.com
Pro:
1) good layout. You really easily find the matches you want to combine.
2) fast draft after matches are over (no long delays, even on special things like esports)
Cons:
1) "technical issues" during registration. When I wanted to chose my welcome bonus a technical problem showed up. I finished the registration and contacted the support.
2) Support doesn't manage it to answer within 1,5 days. Now there comes the weekend and I have to wait 2,5 more days untill I MAYBE get an answer? Really not a good service to a new customer. If I read the other negative reviews I might even not get an answer at all…
I feel scammed even before I tried to withdraw.
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Rislton
04 October 2019
Comment from uk.trustpilot.com
No star at all!!!!!! We won 3000can but its been 2weeks now we havent received a single amount! Just give the deposit amount we put in and we dont care bout the winning. They will block your profile if you will keep on following up them!
No star at all!!!!!! We won 3000can but its been 2weeks now we havent received a single amount! Just give the deposit amount we put in and we dont care bout the winning. They will block your profile if you will keep on following up them!
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Varun R Nayak
04 October 2019
Comment from uk.trustpilot.com
It is a big scam all are frauds. lost my 10k rupees dont play with this I am gonna share in my youtube, Fb and instgram channel so no one should become a fool. unless i get a refund.
It is a big scam all are frauds. lost my 10k rupees dont play with this
I am gonna share in my youtube, Fb and instgram channel so no one should become a fool. unless i get a refund.
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Dominic Jackson
30 September 2019
Comment from uk.trustpilot.com
App is fantastic. The experience is so smooth and beats any of its rivals hands down. The negative I have found so far is with the withdrawal processing time. How it can take 48 hours I don't know! After reading some negative reviews on here, I really don't have much hope. According to my account, I am completely verified so let's see if they pay out. 4* review is pending me getting my winnings! I will update shortly.
App is fantastic. The experience is so smooth and beats any of its rivals hands down.
The negative I have found so far is with the withdrawal processing time. How it can take 48 hours I don't know! After reading some negative reviews on here, I really don't have much hope. According to my account, I am completely verified so let's see if they pay out.
4* review is pending me getting my winnings!
I will update shortly.
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Rk Tyagi
29 September 2019
Comment from uk.trustpilot.com
Frauds.... Just to check My faith and future & their loyalty & I opened an account (after looking their different adds for providing 30000 bonus on the entry) --- Than they asked me to deposit minimum 800 so i would be eligible for the offer) i deposited 1000 - which is deducted from my account but now showing in their account since last one month !! - i have tried several chats & mails but could not get any help despite of they are asking me to upload my complete account information ---- to which how should i get the confidence as if the fraud can happen for 1000 ---- it can be happen to my account too ???? Beware
Frauds…. Just to check My faith and future & their loyalty & I opened an account (after looking their different adds for providing 30000 bonus on the entry) — Than they asked me to deposit minimum 800 so i would be eligible for the offer) i deposited 1000 – which is deducted from my account but now showing in their account since last one month !! – i have tried several chats & mails but could not get any help despite of they are asking me to upload my complete account information —- to which how should i get the confidence as if the fraud can happen for 1000 —- it can be happen to my account too ???? Beware
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najmul hasan
26 September 2019
Comment from uk.trustpilot.com
leovegas a fraud site i am deposit money maney time no problems but withroul not done tell account verification maney time submit legal documents but not verify customer service not support maney time trying connect custumer support but queue position 7 4 5
leovegas a fraud site i am deposit money maney time no problems but withroul not done tell account verification maney time submit legal documents but not verify customer service not support maney time trying connect custumer support but queue position 7 4 5
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Nordin Kuster
21 September 2019
Comment from uk.trustpilot.com
You guys are a fraud , im a trusted player at leovegas and play alot and now you wont pay me because of an incorrect bet setlement bundu mustafa scored for aarhus and you guys keep telling its an own goal its not i contacted the club aarhus and fifa and they told me bundu scored if you guys dont change this i will contact the gamecomision
You guys are a fraud , im a trusted player at leovegas and play alot and now you wont pay me because of an incorrect bet setlement bundu mustafa scored for aarhus and you guys keep telling its an own goal its not i contacted the club aarhus and fifa and they told me bundu scored if you guys dont change this i will contact the gamecomision
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Robert Nikolic
20 September 2019
Comment from uk.trustpilot.com
Professional Scammers!!! I deposited 4 times in one day and got the money no porblem into the LeoVegas account. The problem is when I used the 100% bonus they offer... it says that it failed and you dont get your bonus or your money to your account but it was charged to your bank account.... To add on top of that they took it upon themselves to make 6 more withdrawals off my bank account. In total instead of being charged 4 deposits I got charged for 14. Complete BS and scam. You'll never see your money again son't bother using this site. Now i'll probably receive a reply stating how they have an increase in users("because they're so popular") and that my situation is my fault, and that I didnt keep track of my deposits. GARBAGE.
Professional Scammers!!! I deposited 4 times in one day and got the money no porblem into the LeoVegas account. The problem is when I used the 100% bonus they offer… it says that it failed and you dont get your bonus or your money to your account but it was charged to your bank account…. To add on top of that they took it upon themselves to make 6 more withdrawals off my bank account. In total instead of being charged 4 deposits I got charged for 14. Complete BS and scam. You'll never see your money again son't bother using this site.
Now i'll probably receive a reply stating how they have an increase in users("because they're so popular") and that my situation is my fault, and that I didnt keep track of my deposits. GARBAGE.
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Rose
19 September 2019
Comment from uk.trustpilot.com
Was skeptical of attempting to make a withdraw due to all of the negative reviews listed on this site. But my experience with LeoVegas has been great and straight forward! I made a withdraw of $900 and received it in less than 48 hours. By law they have to ask you for all proofs of ID as well. Any problems I recommend chatting to someone via the live chat and it speeds everything up!
Was skeptical of attempting to make a withdraw due to all of the negative reviews listed on this site. But my experience with LeoVegas has been great and straight forward! I made a withdraw of $900 and received it in less than 48 hours. By law they have to ask you for all proofs of ID as well. Any problems I recommend chatting to someone via the live chat and it speeds everything up!
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Diane
18 September 2019
Comment from uk.trustpilot.com
This casino has been ridiculous and they have taken every Avenue not to refund my small deposit. It is such a small amount, I cant imagine how ridiculous they will be if someone wins a large amount. Their response times are outrageously long, their live chat support is useless in managing any real issues or providing answers or help with concerns. I was locked out of my account after many deposits because I needed to verify my account. The upload links for documents would not work so I emailed them. It took a week for almost every response and each time made ridiculous reasons why I needed to resend documents but each time I complied. I finally decided to cut my losses, and I randomly received an email stating everything was verified and once I changed password my account would be good. I decided to give the casino another chance at that time so went to log in and it states my account is locked. I get booted off chat 6 times before I choose to email them my issue. I receive an email 2 days later informing me my birth certificate has a different name than my license. To my at 63 years old, it is obvious when I got married I changed my name to my husband's. They now require a marriage certificate for a marriage that ended 30 years ago and my ex husband is not even alive any more. That was outrageous to me. Now I want my pissy deposit back and am told it was invalid so I already received it and that is a complete lie. The site is not worth anyones time and I dont feel you will be paid appropriately without a fight
This casino has been ridiculous and they have taken every Avenue not to refund my small deposit. It is such a small amount, I cant imagine how ridiculous they will be if someone wins a large amount. Their response times are outrageously long, their live chat support is useless in managing any real issues or providing answers or help with concerns. I was locked out of my account after many deposits because I needed to verify my account. The upload links for documents would not work so I emailed them. It took a week for almost every response and each time made ridiculous reasons why I needed to resend documents but each time I complied. I finally decided to cut my losses, and I randomly received an email stating everything was verified and once I changed password my account would be good. I decided to give the casino another chance at that time so went to log in and it states my account is locked. I get booted off chat 6 times before I choose to email them my issue. I receive an email 2 days later informing me my birth certificate has a different name than my license. To my at 63 years old, it is obvious when I got married I changed my name to my husband's. They now require a marriage certificate for a marriage that ended 30 years ago and my ex husband is not even alive any more. That was outrageous to me. Now I want my pissy deposit back and am told it was invalid so I already received it and that is a complete lie. The site is not worth anyones time and I dont feel you will be paid appropriately without a fight
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David Kazney
17 September 2019
Comment from uk.trustpilot.com
Awful support system that will lead you on with long emails and completely ignore your messages. They will take your money and then close your account!! Joseph made my experience a nightmare.
Awful support system that will lead you on with long emails and completely ignore your messages. They will take your money and then close your account!! Joseph made my experience a nightmare.
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Jessica Harpell
16 September 2019
Comment from uk.trustpilot.com
Wow I am shocked to see so many negative reviews. I have always had a positive experience with LeoVegas with fast withdrawals as well as fantastic customer service. I think some people on here just lost some money and took it out on the casino. They are awesome here.
Wow I am shocked to see so many negative reviews.
I have always had a positive experience with LeoVegas with fast withdrawals as well as fantastic customer service.
I think some people on here just lost some money and took it out on the casino. They are awesome here.
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Frazer Alexander
13 September 2019
Comment from uk.trustpilot.com
Never had a problem with Leo Vegas until now!! Won £250 on the 11th September, withdrawn the very same night, been waiting 2 days for it to be approved still nothing. Email them with the situation been told the same thing by what people have said on here, "backlog of payment service provider" a load of **********!! Will be reporting this to the gambling commission with proof.
Never had a problem with Leo Vegas until now!! Won £250 on the 11th September, withdrawn the very same night, been waiting 2 days for it to be approved still nothing. Email them with the situation been told the same thing by what people have said on here, "backlog of payment service provider" a load of **********!!
Will be reporting this to the gambling commission with proof.
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J
13 September 2019
Comment from uk.trustpilot.com
Beware of their promotion terms!!! This website isn't at all like other casinos in which you can deposit funds and receive bonus funds immediately! They expect you to deposit and wager 1750x before they will credit you with bonus funds! Who in their right mind would spend 1750x of real money for a £50 bonus??? SCAM SCAM SCAM SCAM SCAM!!!!
Beware of their promotion terms!!! This website isn't at all like other casinos in which you can deposit funds and receive bonus funds immediately! They expect you to deposit and wager 1750x before they will credit you with bonus funds! Who in their right mind would spend 1750x of real money for a £50 bonus??? SCAM SCAM SCAM SCAM SCAM!!!!
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Super Mario
10 September 2019
Comment from uk.trustpilot.com
Hi everyone jus to warn everyone about this is the most horrible worst online casino ever 🎰 it is named Leo Vegas these guys are thieves and real low lives I started playing with these guys about 2 months and over that time I’ve won over 3 thousand pounds but each and every time I tried to withdraw the money they said they have a back log of transactions they are processing which is clearly nonsense them winnings of mines I never got to see as they never released my money and instead they delivered rubbish customer service and gave me empty promises ! STAY WELL CLEAR OF THESE GUYS THEY ARE PROFESSIONAL THIEVES
Hi everyone jus to warn everyone about this is the most horrible worst online casino ever 🎰 it is named Leo Vegas these guys are thieves and real low lives I started playing with these guys about 2 months and over that time I’ve won over 3 thousand pounds but each and every time I tried to withdraw the money they said they have a back log of transactions they are processing which is clearly nonsense them winnings of mines I never got to see as they never released my money and instead they delivered rubbish customer service and gave me empty promises ! STAY WELL CLEAR OF THESE GUYS THEY ARE PROFESSIONAL THIEVES
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KARTHIKEYAN L
06 September 2019
Comment from uk.trustpilot.com
I tried depositing 1k to check out if these guys are authentic. To my surprise they proved right. They are scammers. Money got deposited, however it is not reflecting in the deposit account. When I tried reaching out one of their chat agent. After a long wait of 30 mins gentleman called David comes out saying share the proof. I have already given debit message that I have received. He says send screenshot to support. What an useless answer it is. I informed him it's a credit card payment and the transaction will take 2 odd days to reflect. He says send proof with screenshot, else we can't do anything. Why the hell I should wait depositing my money with you guys. I have sent an email to their support email id. Received no confirmation that they have received my complaint. Pathetic. Guys beware!
I tried depositing 1k to check out if these guys are authentic. To my surprise they proved right. They are scammers. Money got deposited, however it is not reflecting in the deposit account. When I tried reaching out one of their chat agent. After a long wait of 30 mins gentleman called David comes out saying share the proof. I have already given debit message that I have received. He says send screenshot to support. What an useless answer it is. I informed him it's a credit card payment and the transaction will take 2 odd days to reflect. He says send proof with screenshot, else we can't do anything. Why the hell I should wait depositing my money with you guys.
I have sent an email to their support email id. Received no confirmation that they have received my complaint. Pathetic.
Guys beware!
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Jon Symmonds
06 September 2019
Comment from uk.trustpilot.com
This site is the worst casino I have ever dealt with.. I won 40 quid...so I decided to withdraw it..no chance. I'd changed my bank card and cut the original one up..as you do..but they wanted proof I had this card..they said I could go to the bank and they a letter showing the card is not in use now..but the bank would not do this..I told them and they would not have it..the person on chat Gareth even swore at me..all over 40 quid...so I closed my account and left the 40 quid..for them..as they obviously need it more than me.. I wouldn't touch these cowboys with a barge pole.. my advise is to stay well clear..and by the way all the good feedback is off leovegas not ordinary people..as the online address is same as leovegas..so they are cheating on here too.keep away.
This site is the worst casino I have ever dealt with.. I won 40 quid…so I decided to withdraw it..no chance.
I'd changed my bank card and cut the original one up..as you do..but they wanted proof I had this card..they said I could go to the bank and they a letter showing the card is not in use now..but the bank would not do this..I told them and they would not have it..the person on chat Gareth even swore at me..all over 40 quid…so I closed my account and left the 40 quid..for them..as they obviously need it more than me.. I wouldn't touch these cowboys with a barge pole.. my advise is to stay well clear..and by the way all the good feedback is off leovegas not ordinary people..as the online address is same as leovegas..so they are cheating on here too.keep away.
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Mr B.
04 September 2019
Comment from uk.trustpilot.com
It is a big scam... First you make winnings and then they start to not add your winnings to your balance and claim that it is a technical error. So both your stake amount and the winning disappear from your balance with no records. I have lost a lot of my balance because of this. It seems they scam people by this way and claim it is a technical error. Don't even try! Do not waste your time and money on this site!
It is a big scam…
First you make winnings and then they start to not add your winnings to your balance and claim that it is a technical error. So both your stake amount and the winning disappear from your balance with no records. I have lost a lot of my balance because of this. It seems they scam people by this way and claim it is a technical error. Don't even try! Do not waste your time and money on this site!
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yunis ashrif
31 August 2019
Comment from uk.trustpilot.com
Hi, joined with leo vegas about 4 days ago, won small amount and withdrew £40. Now I see all this trouble people are having, dont think I will be getting paid. 3 days now, still showing processing withdrawal. I have not been asked about verification. I always make small deposits, if I have a small win I make a withdrawal to see if im paid, if not at least i have not lost much. But certainly will complain to gaming commision. Hope they do the right thing.
Hi, joined with leo vegas about 4 days ago, won small amount and withdrew £40. Now I see all this trouble people are having, dont think I will be getting paid. 3 days now, still showing processing withdrawal. I have not been asked about verification. I always make small deposits, if I have a small win I make a withdrawal to see if im paid, if not at least i have not lost much. But certainly will complain to gaming commision. Hope they do the right thing.
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Tate Peacock
30 August 2019
Comment from uk.trustpilot.com
LeoVegas wasted my time further this evening, when they assured me £20 free bet was awarded but does not show on the site, not on account or betslip. Then you cannot place bet as its asking for additional funds. What a bunch of liars and scam artists. I will now let IBAS and Online Dispute Resolution deal with this as these lot are a bunch of timewasting liars and frauds, who lie thru their teeth about free bet awards and their online chat staff are the worlds worst. Never have I encountered staff that keep you on hold for 30 mins just to locate and look up your account. then, they do not know what they are looking at. acting dumb most likely to rip the customer off! I have had it with LeoVegas and their continued lies and dirty tricks, tactics. I will also be reporting them to the Advertising Standards Agency as their advert for promotion, £20 risk free bet is both false, inaccurate and misleading.
LeoVegas wasted my time further this evening, when they assured me £20 free bet was awarded but does not show on the site, not on account or betslip. Then you cannot place bet as its asking for additional funds. What a bunch of liars and scam artists. I will now let IBAS and Online Dispute Resolution deal with this as these lot are a bunch of timewasting liars and frauds, who lie thru their teeth about free bet awards and their online chat staff are the worlds worst. Never have I encountered staff that keep you on hold for 30 mins just to locate and look up your account. then, they do not know what they are looking at. acting dumb most likely to rip the customer off! I have had it with LeoVegas and their continued lies and dirty tricks, tactics. I will also be reporting them to the Advertising Standards Agency as their advert for promotion, £20 risk free bet is both false, inaccurate and misleading.
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Chris Clarke
30 August 2019
Comment from uk.trustpilot.com
Requested a withdrawal to PayPal almost 2 weeks ago, which was not received - PayPal confirmed the transaction was not made. I have been asking customer services to confirm the status of my money for a week now, with no update apart from 'it has been passed on to our verifications team'. I have asked for updates several times since then, I get the feeling no one cares and that this may never be resolved. Very poor customer services and hugely disappointing.
Requested a withdrawal to PayPal almost 2 weeks ago, which was not received – PayPal confirmed the transaction was not made. I have been asking customer services to confirm the status of my money for a week now, with no update apart from 'it has been passed on to our verifications team'. I have asked for updates several times since then, I get the feeling no one cares and that this may never be resolved. Very poor customer services and hugely disappointing.
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don reddy
27 August 2019
Comment from uk.trustpilot.com
Been trying to withdraw my funds for close to 2 months. Everytime they come with an absurd requirement. Either change my account or change the withdrawal method. Finally they said on 14th Aug they had done the transaction and till date (Aug 27th) I have not received the funds. They went to the extend of saying that the bank is not transferring the amount to me but they have transferred to my bank. They gave me a transaction number which the bank said does not exist. And they repeatedly ask for my bank statement. When I ask for proff that they have done the transaction, they simply say that they are not supposed to share the information.
Been trying to withdraw my funds for close to 2 months. Everytime they come with an absurd requirement. Either change my account or change the withdrawal method.
Finally they said on 14th Aug they had done the transaction and till date (Aug 27th) I have not received the funds. They went to the extend of saying that the bank is not transferring the amount to me but they have transferred to my bank.
They gave me a transaction number which the bank said does not exist. And they repeatedly ask for my bank statement. When I ask for proff that they have done the transaction, they simply say that they are not supposed to share the information.
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Stella Gilson
22 August 2019
Comment from uk.trustpilot.com
I too am puzzled with the bad reviews. My experience has been fantastic - good selection of games and fast withdrawal system which beats most other casinos hands down.
I too am puzzled with the bad reviews.
My experience has been fantastic – good selection of games and fast withdrawal system which beats most other casinos hands down.
Reply
Dimitar Gaydev
20 August 2019
Comment from uk.trustpilot.com
I am very surprised to read the reviews about this casino.Documentation was quick and hassle-free. Great variety of games. Very quick withdrawal. Good profits and 0.60 - about 1200 pounds. The casino is very good, today I earn, tomorrow the money is in my bank account.
I am very surprised to read the reviews about this casino.Documentation was quick and hassle-free. Great variety of games. Very quick withdrawal. Good profits and 0.60 – about 1200 pounds. The casino is very good, today I earn, tomorrow the money is in my bank account.
Reply
Greg Adams
19 August 2019
The LeoVegas website is not so easy on the eye, events are a bit clustered in the website. Also at the initial opening of the site it takes time to load. Besides that, they have good bonus offers and a lot of markets to choose from. Payouts from this bookie is pretty fast. Customer service runs 24/7 and they have live chat.
The LeoVegas website is not so easy on the eye, events are a bit clustered in the website. Also at the initial opening of the site it takes time to load. Besides that, they have good bonus offers and a lot of markets to choose from. Payouts from this bookie is pretty fast. Customer service runs 24/7 and they have live chat.
Reply
Kemar Mascoll
18 August 2019
Comment from uk.trustpilot.com
I got my money np need better odds
I got my money np need better odds
Reply
Peter
17 August 2019
Comment from uk.trustpilot.com
Will never use leovegas again, i won some money and used the fast payment option for withdrawal, supposed to take 2 mins but 3 days later i get an email asking for id they wanted a bank statement in pdf format and a photo of my bank card now bear in mind i have withdrawn a few times already and have already shown and uploaded proof of id otherwise i wouldent have had my winnings in the past anyways they tell me i need to upload proof again because im using the fast withdrawal method so i uploaded bank statement and my card then 2 days later my withdrawal had been cancelled and they told me the id wasent anygood so can i use the old method to withdraw to my bank card, i have done this and it got approved but i still dont have my money its meant to be with me monday or tuesday at the latest so about 8 days to get my winnings once the funds are in my account im closing my leovegas account i feel very let down by the service i would say to anyone do not use the fast withdrawal method it doesent take 2 minutes its more like over a week with problems all the way through
Will never use leovegas again, i won some money and used the fast payment option for withdrawal, supposed to take 2 mins but 3 days later i get an email asking for id they wanted a bank statement in pdf format and a photo of my bank card now bear in mind i have withdrawn a few times already and have already shown and uploaded proof of id otherwise i wouldent have had my winnings in the past anyways they tell me i need to upload proof again because im using the fast withdrawal method so i uploaded bank statement and my card then 2 days later my withdrawal had been cancelled and they told me the id wasent anygood so can i use the old method to withdraw to my bank card, i have done this and it got approved but i still dont have my money its meant to be with me monday or tuesday at the latest so about 8 days to get my winnings once the funds are in my account im closing my leovegas account i feel very let down by the service i would say to anyone do not use the fast withdrawal method it doesent take 2 minutes its more like over a week with problems all the way through
Reply
Damian Walters
14 August 2019
Comment from uk.trustpilot.com
Wouldn't even give them 1 star, put £1080 deposit on and withdrew £280 8 weeks ago, verified everything they asked for and been told it's on its way, well where is it, disgusting site avoid at all costs ,Keith
Wouldn't even give them 1 star, put £1080 deposit on and withdrew £280 8 weeks ago, verified everything they asked for and been told it's on its way, well where is it, disgusting site avoid at all costs ,Keith
Reply
Andy On
14 August 2019
Comment from uk.trustpilot.com
I have been very skeptical of this website, especially when I won $15,000 and haven't been verified by Leo. After reading all these reviews I felt this casino would screw me over and delete my account and keep my winnings. During verification, I gave them all my documents. I didn't have a passport so they accepted my birth certificate as part of my country of birth. I have then been verified and been able to successfully withdraw my winnings. This is a safe website, I do not understand all the negative reviews, either you all lost and are sore losers, or you don't provide all necessary documents they need. 10/10 for Leovegas
I have been very skeptical of this website, especially when I won $15,000 and haven't been verified by Leo. After reading all these reviews I felt this casino would screw me over and delete my account and keep my winnings.
During verification, I gave them all my documents. I didn't have a passport so they accepted my birth certificate as part of my country of birth.
I have then been verified and been able to successfully withdraw my winnings. This is a safe website, I do not understand all the negative reviews, either you all lost and are sore losers, or you don't provide all necessary documents they need.
10/10 for Leovegas
Reply
Christopher Jensen
13 August 2019
Comment from uk.trustpilot.com
first i made a deposit of 350 dkk, won 500 dkk, pretty happy. then i try and go for one of my favourites, "gonzo's quest", in 1021 spins i got 0 bonus rounds. when the bonus finally hit after 1022 spins, it paid me 30 dkk. the game has a RTP of 96%. lost the profit. seems legit. 25 lines game. then a couple of days later, i added another 250 dkk to the site, and went onto "dead or alive 2", the game has a RTP of 96.8% 9 lines, 500 spins no bonus rounds. lost it all. the day after added 200 dkk. went onto "book of dead" that has an RTP of 96.21%. 200 rounds with minimum bet, no bonus rounds, no wins. lost all again. today i added 150 dkk. went onto "book of dead" again did 200 spins 0 bonus rounds. lost all. is it possible to win on this site more than once, within a money range of over 2000 dkk? other than that, fun site, with loads of games to play. tell me i was just unlucky.
first i made a deposit of 350 dkk, won 500 dkk, pretty happy.
then i try and go for one of my favourites, "gonzo's quest", in 1021 spins i got 0 bonus rounds. when the bonus finally hit after 1022 spins, it paid me 30 dkk. the game has a RTP of 96%. lost the profit. seems legit. 25 lines game.
then a couple of days later, i added another 250 dkk to the site, and went onto "dead or alive 2", the game has a RTP of 96.8%
9 lines, 500 spins no bonus rounds. lost it all.
the day after added 200 dkk. went onto "book of dead" that has an RTP of 96.21%. 200 rounds with minimum bet, no bonus rounds, no wins. lost all again.
today i added 150 dkk. went onto "book of dead" again did 200 spins 0 bonus rounds. lost all.
is it possible to win on this site more than once, within a money range of over 2000 dkk?
other than that, fun site, with loads of games to play. tell me i was just unlucky.
Reply
Jake Harris
01 July 2019
LeoVegas Sport is a bookie that a pretty cumbersome website as well although it will not look it at first. There is no main sports menu and everything in is contained in the top menu under Casino, Live Casino and Sports. All are drop down menus and when you click on any one of them, you get to select from other menus, which brings the argument that the site should be redesigned. They offer competitive odds like many major bookies out there and they have a wide market. The site is easier to use if you consider their in-play betting.
LeoVegas Sport is a bookie that a pretty cumbersome website as well although it will not look it at first. There is no main sports menu and everything in is contained in the top menu under Casino, Live Casino and Sports. All are drop down menus and when you click on any one of them, you get to select from other menus, which brings the argument that the site should be redesigned. They offer competitive odds like many major bookies out there and they have a wide market. The site is easier to use if you consider their in-play betting.
Reply
rendo
02 April 2019
Good bonus and offers available. In my opinion it is pretty good betting site with a good choice of markets available on all sports.
Good bonus and offers available. In my opinion it is pretty good betting site with a good choice of markets available on all sports.
Reply
AntonioM Marcos
25 March 2019
Site is a little bit slow . Fast payouts. Overall, a good experience.
Site is a little bit slow . Fast payouts. Overall, a good experience.
Reply
OldMan Nuggins
18 November 2019
Comment from uk.trustpilot.com
Hands down the worst online casino out there in terms of withdrawing money or dealing with customer 'support it's been 3 days already for what should be a 5 miniute bank transfer, I've had to send all sorts of personal documents multiple times to approve the withdrawal but after 3 days it STILL says pending. And then after all this they hit me with an account verification request to slow things down even more. Never ever ever give a single penny to these clowns, best options are sky casino or virgin gaming. I've dealt with 5 different customer service people all of whom have given completely different information and been completely unhelpful.
Hands down the worst online casino out there in terms of withdrawing money or dealing with customer 'support it's been 3 days already for what should be a 5 miniute bank transfer, I've had to send all sorts of personal documents multiple times to approve the withdrawal but after 3 days it STILL says pending. And then after all this they hit me with an account verification request to slow things down even more. Never ever ever give a single penny to these clowns, best options are sky casino or virgin gaming. I've dealt with 5 different customer service people all of whom have given completely different information and been completely unhelpful.