Luckland PLAYER REVIEWS(56)
Vonie Martin
15 August 2024
Comment from uk.trustpilot.com
Becoming disappointed.. I have rated LuckyLand with 5 stars in the past as they are my favorite online casino, but the last couple of weeks have been very disappointing. I used to win but lately it's like they have done something to the games.. I have spent thousands of dollars and I can't even get a bonus round anymore on any of the games.. I don't know what is going on but I'm about to give up on LuckyLand and go elsewhere with my money..
Muhammad Zubair
13 May 2024
Comment from uk.trustpilot.com
As I have attached all the screenshots from the chat.after being with them for nearly 2 years now. I deposited the money in my account had winnings from the game. Went on to withdraw didn't let me. 15 times I went to cash out same msg. When went to chat and explained I had my real money and real winnings which was nearly 5k.i was not using no bonus and my bonus balance was 0.why they didn't let me withdraw my money. She said I was wagering for a bonus with my real money. bonus which I received 7 months ago and expired after 24hrs then. Wow. I requested them for the refund of my winnings first she said no they can't then after explaining she said she will put a request but can't promise as they were in the right for converting my real money and real winnings into wagering for a bonus which was expired 7 months ago. After that I went back to the chat and sent a screenshot of UKGC laws and told her everything she explained regarding wagering was completely different from the law. She said we will look in to it and now blocked my account. What seriously what do I do
Richard Leon
01 May 2024
Comment from uk.trustpilot.com
Invasive ads that pop up when you least expect and I don't even have the Lucky Land app I don't gamble but these pop-ups never stop on my phone incredibly annoying and invasive. This type of thing should be illegal.
Luke Wheeler
23 April 2024
Comment from uk.trustpilot.com
I enjoy playing slot games and I can afford to do so. Unfortunately, out of all the sites I use, this has to be the worst one. No wins, not even anywhere close. They don't give anything to keep you entertained or make you want to stay. Shame really.
E.m.
17 April 2024
Comment from uk.trustpilot.com
Won it Football Bet ,Made it Withdrawal Money on PayPal Account Next Day Nice Betting SiteDon't believe Them Negative Feedbacks All of them are probably losers
Wayne Thompson
24 February 2024
Comment from uk.trustpilot.com
I played a game called pots of gold 20p spins the bonus was ready to pop and about $1000 in and still a nuke would probably not set it off, I documented the weeks off the thing and the site did f all.. and the live betti g is a joke the minutes would jump from 9 mind to 3 minutes and the score would change so much after the bet... other site do so much better.. worst ever site... not fun.. then when I tried to get it looked into the cut my account haha.. - 5 stars....
Austin Woolley
20 February 2024
Comment from uk.trustpilot.com
Not sure why such poor reviews on trustpilot. But dor anyone seeing g this please ignore the negative reviews. Check out their fb page and try it for yourself, they have a good reputation
The Duchess
09 February 2024
Comment from uk.trustpilot.com
Awful games. Return To Player RTP does not seem to exist and they have some games set at 50 pence without the ability to change bet level. Same game played on another site with the ability to change bet level and a better RTP.AVOID LUCKLAND AT ALL COST!
Bob geldoff
05 February 2024
Comment from uk.trustpilot.com
Deposited £10 to get a £20 bet builder. I lost the £10 bet and then was not given the free bet. Customer service are awful. Also charge you for depositing by card
Simona Sakalauskiene
17 December 2023
Comment from uk.trustpilot.com
Not get any my promise bonus
Jeanne Johnston
15 December 2023
Comment from uk.trustpilot.com
Do NOT use this site! They promise you a gift then make sure you CAN'T receive it.Their Diamond Duck customer service is awful.Better if you want to play then go elsewhere In the long run you'll be glad that you did!!
Haley Gist
14 December 2023
Comment from uk.trustpilot.com
Wow!!! I really don't know what's happened to Luckyland because I used to hit sometimes.... maybe not a whole lot but id hit some and now I can't hit anything at all;! Heck, maybe it's just me and my bad luck!! Who knows!
TG
07 December 2023
Comment from uk.trustpilot.com
Took my £10 deposit money. System error stated I was under 18 (I am 43). Then I was told to deposit another £10 to de activate restrictions. Or I could withdraw my original deposit minus their fees (so i would not get the full £10 back). I wonder how many other people have fallen for this scam. Be very wary
johnmoney
03 December 2023
Comment from uk.trustpilot.com
Last time I played this casino, I was going to give five star rating. Once deposit went into my bank. I recently played again and won Off of little money. I can honestly say that this is one of the best casinos at the moment out there. I don’t have a lot wrong two say about it, you do you have to wait a few days for your money doesn’t deserve a poor rating.
Review master
22 October 2023
Comment from uk.trustpilot.com
Scam beware - Avoid at all costs
simon jaeger
16 October 2023
Comment from uk.trustpilot.com
Denied a $2500 withdrawal because of a unclear bet restriction. On their bonus T&C says no bets equal to or greater than $4 and one may not bet over 15% of remaining balance whilst wagering. What is that. No bets equal to or greater than $4? 15%? Meant to be confusing . Not to mention most reputable casinos just log you out of the game if you overbet by mistake, and the bet is canceled. Absolute worst casino no question. A little late with this review but I have been recently bombarded by this casinos sister sites for sign up.
Marigklen Metko
21 September 2023
Comment from uk.trustpilot.com
Scam stay away. There no chance you win in that site , I have deposited more that 6k and never had a winning greater than 100£. Customer service is ridiculous , they are threatening you with your account being closed if they don’t like what you tell them. I hope UK gambling audits investigate them and shut them down as they seem to be a group of mobs stealing away your money with no chance of winning. Satay away.
Nails Jackson
31 July 2023
Comment from uk.trustpilot.com
I made a deposit into my account & the money just disappeared within 30 seconds. Sent several emails asking what happened to my money & they have ignored them all. DIRTY THEIFS!!
Jenni
26 July 2023
Comment from uk.trustpilot.com
I think this is some sort of scam. You dont even win a fiver and ive tried for a while now. Id avoid
Rick
06 July 2023
Comment from uk.trustpilot.com
Another annoying online (scam) casino that bombards you with spam e-mails (unwanted, not signed up for) with their 'promotions' and 'special deals'. I'm unable to unsubscribe and they send out multiple e-mails per day. Extremely annoying.
John Folan
05 July 2023
Comment from uk.trustpilot.com
So this website is 100% running some sort of algorithm to scam customers out if really any chance of winning anything.Like others have said, i have been on 100+ sites and basically know how most of the games work. This website and uk.mrplay are complete opposite in every single way possible from base payouts to bonus frequency and bonus payouts being incredibly low.There us around 70 websites like this linked to luckland.com so please everyone gambling do your research of their sister websites and avoid avoid avoid.
Ellie Glazey
08 May 2023
Comment from uk.trustpilot.com
Spent thousands on hundreds of casinos. But this is the only casino I never got above my deposited amount any session, 90% confident the RTP rate is rigged and they are playing around some loopholes in the regulations. Literally the worst casino I have ever played on.
Pauline Bradley
06 May 2023
Comment from uk.trustpilot.com
Luckland got back and issued my free spins so this site is genuine just takes a couple of days ..I have no issues with withdrawal from this site always get my winnings..Happy with the customer service from the team
DAWN WILLIAMS
27 April 2023
Comment from uk.trustpilot.com
Absolutely criminal site refusing to pay winnings over £500 , locked me out of account on a bonus round and self excluded me . They claim I requested a self exclusion for a week . What a joke , stay well away . Investigation on going .
LG
29 January 2023
Comment from uk.trustpilot.com
Won money and now they are withholding it from me for 3 weeks now . Automatic responses! Praying on innocent people
Gareth
13 December 2022
Comment from uk.trustpilot.com
So basically I joined and deposited around 120 pound not at once but in the same day and basically won 20 pound with the last 10 pound so I withdrew the 20 pound and was asked for a bank account statement as I'd. . They never asked why I was depositing no but asked when I withdrew. My belief is they should ask first before depositing not the other way around.. its definitely a scam site today 13th December 2022 I was on live chat to them and was telling them this and they just logged me out and have closed my account . That not a way to run a buisness . Just look at the other comments to.know they are scamming people. I have had to close my bank account for security reasons And you still owe me 20 pound. If I dont get it I will claim all that I deposited back though my bank as a scam
Vicki
12 December 2022
Comment from uk.trustpilot.com
This is 1 of the best. Instant cash outs. Always fair play overall really good company
Bill Marston
07 December 2022
Comment from uk.trustpilot.com
7months since last used it, Loads of issues. Keeps logging me off every 15 mins, Live stream taking up the whole page and can't remove it, Overound on bets is around 180% terrible,everytime click a bet, it don't accept as price change, Don't put Greyhounds in Trap order,infact they have named dogs with wrong trap numbers. Won't use it again untill they fix all these things
Talida P
29 November 2022
Comment from uk.trustpilot.com
great site,i had little issue but they fix it
Talida P
28 November 2022
Comment from uk.trustpilot.com
all i can say is that i'm playing online casinos since 2014,i have opened several accounts for welcome bonus,and yeah you know sometimes you just not gonna get any welcome bonus for different reasons but what happened to me at this casino that i never experienced before is not the graphics,they are amazing or the games they are so many good games out there,like all of them good games you will find them over here SO i deposit 20 on Sunday and i got my welcome bonus everything alright,i opened the Legacy of Dead game,i hit an amazing bonus 800x[full line of premium symbol and 32fs=re-trieger],happy with that win i close the game and i tried to open another game because i have left only 40quid to wager and i've got a nice amount on my balance so it's an 100 per cent win,so i tried to open another game right and ooops i got this message "UNFINISHED GAME Legacy of Dead game was not finished.Pls press below to resume the game etc if you not closing you will not be able to play another game" okay then,i got the option RESUME THE GAME,i click it and guess what NOTHING happens.i log out log in and every time the same,the games won't open,right i change device logged in and the same no game would open,definetly they did some settings to my account ant they waiting to expire that bonus wagering and they will take all my money,but i won't let them because i have video of the win,screen shots with the livechat,which i want to say i chat with 10 different names and it looked like was the same person just with a different name,telling me the same words every time,that they cannot do nothing for me,it's not up to them,,,,i will keep you in touch with the rest we will see,for last 48hours i couldn't open any game honestly
Lorenzo Vallazza
24 November 2022
Comment from uk.trustpilot.com
SCAM Website, they limit your betting if you win too much, and they charge a fee for both depositing and withdrawing, this is a clean theft and Gambling Commission has been already notified about this behaviour.NEVER bet on Luckland, Bet Britain and Mr Play, these are all SCAM websites under the same company
Navid Mansouri
14 November 2022
Comment from uk.trustpilot.com
Stay away they scam people they been holding my money for a week now every time I email them asking about my money they come up with some stupid excuses that they need documents to verify the account from my experience stay from this site
Steve Holmes
12 November 2022
Comment from uk.trustpilot.com
Terrible company Slow very poor site layout hard to navigate Charge £1to deposit and a £1 just to withdraw and the withdrawal takes 6 days Limited market's and only low stakes accepted Absolute rubbish from top to bottom Avoid this site it's a waste of time and money
johnmoney
11 November 2022
Comment from uk.trustpilot.com
Fabulous.Joined yesterday spent £50 won 200 Will be happy to give casino five stars after withdrawal?Games didn’t go off when playing. Will be happy to play again.
Bill Marston
06 November 2022
Comment from uk.trustpilot.com
Joined in may, no problems, temp. banned untill December for my own good , hope to be back, will keep updating
alan poole
24 October 2022
Comment from uk.trustpilot.com
do not bet with these crooks placed a £200 bet on the 16.05 race today got the win luck land removed my bet and deliberatley placed it on a loosing horse saying that my bet had lost, jokers im a seasoned pro gambler i know what i bet on and these thieves deliberatly stole my bet in order not to pay me out they have refused to give me a complaints ref number im going to sue these crooks please please dont give this thieving company the time of day they will rob you and steal your money
Bryan
11 October 2022
Comment from uk.trustpilot.com
No Stars, stay well clear , you only win on bonus funds never in real money , its a scam , but its your money and I play allot of online games and this one is worse than the last site I gave a bad review about . Remember the world is in a economic crisis and sites are finding a way to get more money from punters by opening sister sites to , its all greed no fare wagering
david adams
07 October 2022
Comment from uk.trustpilot.com
I can only echo everyone's comments below.Charge to put money inCharge to take it outStill have not paid out my withdrawal request 7 days later.A criminal organisation, everyone swindled should report then to the gambling commission to get them shut down
ash
18 September 2022
Comment from uk.trustpilot.com
I AM OWED £240 FROM THEM! I DEPOITED £100 AND WITHDREW £240 NOW THEY HAVE CANCELLED MY ACCOUNT WHAT THE HELL. YOU OWE ME MONEY!!!
john hoe
17 September 2022
Comment from uk.trustpilot.com
Luckland.com daylight robbery, I put in over a 1000 on 5pound a spin on sugar rush to finally hit a bonus and I get a whopping 6 pound back!!!! The games play so much different to say the likes of play ojo or 10bet. And these people come out with all this legal jargon to try and prove that they are not rigged. Yeah ok this site is definitely rigged. I wouldn't play on here guys. I have gave them a few chances now and I don't Play small bets, I always deposit over a 1000 pound and play 5 or 10 pound spins and on here I have never got any of my money back. DONT WASTE YOUR TIME
sue hill
12 September 2022
Comment from uk.trustpilot.com
If I could put no stars I would!!! One of the worst gambling sites I’ve ever used. I’ve had such a bad experience with this company! Cashing out is the slowest there is and so many issues that no one could help me with! Hate how they take money for depositing and money off to cash out! Stay well clear from this site!!!!!
Chris
25 July 2022
Comment from uk.trustpilot.com
Worst out there! Mainly used the sports betting, no guaranteed odds on horse racing, also placed a bet where the placings where reversed after a stewards enquiry, still never paid me my winnings or even replied to my complaints or emails. Avoid at all costs.
Claire
15 June 2022
Comment from uk.trustpilot.com
Just signed up, deposited £100 and withdrew £800 in first hour. Document upload accepted straight away. No complaints so far. Thank you.
Antonio Brnadic
25 April 2022
Comment from uk.trustpilot.com
Bad page, 600euros on 1 game and maybe 2 times free games!Dont even try on this site!
wayne fowkes
06 April 2022
Comment from uk.trustpilot.com
I am a new customer on here not cashed out yet just been on book of dead only 10ps no bonus £13.90 went to 40p a spin so £53.90 not one bonus you’ve got more chance of winning lottery than winning on this site
Golddigger
16 March 2022
Comment from uk.trustpilot.com
Doesn’t even deserve 1 star! Don’t bother depositing any money in hope of any wins on this casino! Deposited over £100 and played on three different games (games which I always win on, on other casino sites) and didn’t win a single penny or get any bonus rounds. Seems like games are rigged. Avoid at all costs and don’t waste your time or money.
Lorraine Whitmarsh
21 February 2022
Comment from uk.trustpilot.com
No luck land it should be called. I have played on 2 games on the slots and it’s a constant waste very few bonuses and the ones you do get are rubbish I have played the same games on various other sites and never had an experience this bad
Glam Tan
10 February 2022
Comment from uk.trustpilot.com
I’ve been on many sites over the year and gambled enormous amounts of money but Luckland has got to be the worst clearly rigged casino I do not take bonuses at all so cannot comment on these but luckland do not give hardly any wins and i have spent in excess off £6000 here so far and not even a win of over £100 I honestly have never seen this in all the years I have been gambling and I honestly think the gambled g commission need to investigate on there clear rigging
Tony Doyle
17 December 2021
Comment from uk.trustpilot.com
this has to be without doubt the worst casino site ever.not even a smell of a bonus. better off setting fire to your £100 than putting iy in here...total scam.they should change thier name to badluckland,this site needs to be investagated..STAY AWAY !!
HH
21 October 2024
Comment from uk.trustpilot.com
Good website and they monitor play however agree with review below used to have really good wind but lately play is very disappointing
Good website and they monitor play however agree with review below used to have really good wind but lately play is very disappointing