Luckster PLAYER REVIEWS(82)
Bell
31 March 2023
Comment from uk.trustpilot.com
Absolutely rigged. Deposited £300 over 2 days. Didn't get a single bonus or free spins, despite changing game and bet level. Didn't ever hit more than 3 x my bet. Don't waste your money here. There are plenty of legit casinos out there.
Jason
28 March 2023
Comment from uk.trustpilot.com
WON A BET AND THEY WOULD NOT PAYOUT! THEY ASKED FOR 6 DIFFERENT FORMS OF ID BEFORE I COULD WITHDRAW... 6! ONCE I SENT THIS TO THEM THEY KEPT ASKING ME FOR PICTURES OF THE FRONT AND BACK OF MY BANK CARD. I CONTACTED MY BANK WHO ADVISED TO NOT SEND ANY PHOTOGRAPHS OF MY BANK CARD OVER THE WEB. NOW THEY ARE REFUSING TO PAY OUT MY WINNINGS. THIS COMPANY ARE A SCAM. THEY CHARGE YOU TO DEPOSIT, THEY CHARGE YOU TO WITHDRAW AND THEN REUSE TO SEND YOU ANY MONEY. I HAVE REPORTED THEM TO THE GAMBLING COMMISSION AND I RECOMMEND EVERYONE ELSE DOES THE SAME TOO TO GET THESE COWBOYS SHUT DOWN!
Gary
20 March 2023
Comment from uk.trustpilot.com
Won £200 with my first £20 deposit and less than 24 hours later it’s in my account. I might have been lucky but I’ll definitely play again.
J I M
17 March 2023
Comment from uk.trustpilot.com
Don't use this website. Another website that let's you deposur and play and then requires verification to withdraw. I am 21, and they are so slow at verification I won over 2 weeks ago now, and my withdrawal hasn't been approved. Support is just copy paste, nothing to do with individual experience. Useless site, I feel like I've lost even though I've won money. I'd forfeit the wins to get the time I spent trying to get my winnings back.Steer clear.
Sabahamaali
10 February 2023
Comment from uk.trustpilot.com
I sent money and they didn’t send me back my money please don’t play in this website it is not good and you will loss your money.please don’t rejestraion in this website please i will all day and all years give feedback to people know that this website is donot sent people money back
Khan Choudhury
02 February 2023
Comment from uk.trustpilot.com
Again it's the same old same old regarding when you get a big win (£3000) and they hold on to your withdrawal longer than necessary. Two days now I've been waiting. And it supposed be a fast bank transfer. They will most likely close my account once I get my money. That's what many others do. Because they do NOT like it when you win. Most of them shouldn't even be allowed a license.
Ben Steadman
31 January 2023
Comment from uk.trustpilot.com
If I could leave a minus review I would, this company is a scam, please don't use
Michael O Hara
27 January 2023
Comment from uk.trustpilot.com
Scamming the SP returns if you put £10 win and the horse wins at 10/1 they only give you £100Where is your £10 stake?Let me tell you there is alot to be said for the high street bookies thisonline frauding and scamming from online bookies is a disgrace.
Customer
22 January 2023
Comment from uk.trustpilot.com
This is the worst bookies ever. They do not allow you to select Sp on horses. If a horse is 3/1 they only allows you a bet at even money.A horse today was 8/15 Luckster price 1/4 on. What a joke. As soon as my money is in my bank, I’m closing my account. No idea how they are going to stay open with them odds. Gangsters
Jason
20 January 2023
Comment from uk.trustpilot.com
BEWARE. TOTAL SCAMMERS. 1. MY WINNING BET WAS MARKED AS UNSETTLED2. DID NOT GIVE ME MY PROMISED FREE BET FOR SIGNING UP!3. THEY ACTUALLY CHARGE A £1 FEE FOR WITHDRAWALS AND DONT GIVE YOU ANY PENCE WON FROM YOUR BETS EITHER - THEY ONLY PAYOUT TO THE NEAREST POUND.WORST BOOKIES I HAVE EVER COME ACROSS AND THEY SHOULD BE SHUT DOWN!!
Ben
14 January 2023
Comment from uk.trustpilot.com
Functionality really poor compared to other bookies. They've ended up disabling my account without letting me know a reason and are holding £200 worth of my money left in the account.
Don't play luckster
28 December 2022
Comment from uk.trustpilot.com
Extremely low payouts on blueprint gamesWay below the average which is advertised, bonuses do occur but I always seem to lose connection when it land on free spins or bonus rounds and when I relaunch the game starts again and I dont get the bonus round,
Kevin Spence
09 December 2022
Comment from uk.trustpilot.com
Won £320.00 from 2 bets, stated they have wired the money to my account. I’m now 6 weeks down the line and provided statements from my bank to prove it’s now arrived. They still say there looking into the matter. They also don’t honour my compliant and won’t provide a reference number. A horrendous customer experience.
Aaron McNair
29 November 2022
Comment from uk.trustpilot.com
Never seen a roulette game go to number 9 8 times in a row and I went black never a had a black for 15 times then it picks my lowest black total scam and anyone that says otherwise these games are totally fixed imagine anyone having the number 9 8 times in a row
Nathan Horsley
21 November 2022
Comment from uk.trustpilot.com
I have had no choice but to refer the company to the UK Gambling Commission asking for a s116 licence review and suspension for breaching the LCCP.Company has for over a 9 days claimed problem with payment processor and not releasing funds that are withdrawal.They have deprived me of over £6,700 of withdrawals from winnings gained without any form of bonus won fairly. I’ve videoed all my winning spins that were significant, I’ve built a case portfolio to go the UKGC at least if their licence suspended in the UK it protects other customers.At the time of writing they have taken down the terms clause that says withdrawals processed via bank transfer in 2-6 days The chat agents are dishonest they won’t define terms like shortly and soon as there is no factual basis to their comments they can’t give timeframe when withdrawals will be released yet throughout the casino allows more customers to deposit and play advertising their so called wins to induce more customers to bet.I’m actually reporting this company to Action Fraud as I believe it’s a systematic pattern to delay withdrawals and cause uk customers to bet on the site without the assurance if they win they can can access their winnings.Way to force this issue is to judicially review the commission to compel immediate suspension of their licence I imagine the funds they thought they would save by not paying my winnings of £6,700 will be pennies compared to the legal bills and the value of the loss of their UK licence.I am relentless. I myself will have the resources and means to take this as far as I can. They need to be held to account and the chat transcripts now I’ve bundled run to 80 pages or platitudes and misinformation If you want to place a bet but have no confidence you will be paid if you win use this casino but the win won’t be real and they will just ignore you and fob you off if my experience is repeated
Ville Itkonen
20 November 2022
Comment from uk.trustpilot.com
They settle mine winning bet lost. Another customers have had same kind of issues. I cant believe this is possible on MGA licensed site but it just happened to me and as you can read another reviews allso to another customer. Be careful!
shaun
12 November 2022
Comment from uk.trustpilot.com
This company are total crooks don’t use under any circumstances… after weeks of documents etc sent through still more excuses for winning 50 pounds … they are scammers using a gambling site to rob people.. please don’t use them !!
Paul Withers
08 November 2022
Comment from uk.trustpilot.com
SIMPLY DONT GO NEAR THEM !
Nigel
08 November 2022
Comment from uk.trustpilot.com
Seriously awfulI had 3 winning bets that they settled as lost, took me a week to get two corrected, they refused to pay the 3rd one, it was the most obvious winner ever, but they refused I now can’t get those winnings They didn’t even explain why they think it lost, when I showed them it clearly won Avoid as it will just cause you grief for
Stephanie Maxwell
01 November 2022
Comment from uk.trustpilot.com
took money ok but wont give me my winnings!Terrible website Thieves!!!Gave every bit of documentation and still excuses after excuses
Aleksandar Trbojevic
26 August 2022
Comment from uk.trustpilot.com
Thieves avoid avoid avoid.. Was waiting for a refund which never came. Reporting them to financial Ombudsman. Customer service is terrible.
Andrew Wilson
22 August 2022
Comment from uk.trustpilot.com
Happy to take your deposit and then take days and weeks to process any withdrawal. I deposited via trustly and now they are unable to withdraw that way and are asking for IBAN and BIC which I dont have so I am currently in a stand off to get my money back.
jade
19 August 2022
Comment from uk.trustpilot.com
Took absolutely ages to process my Withdrawl ( over a week ) Wanted every single bit of information from me! Very annoying!
viesturs smilte
07 August 2022
Comment from uk.trustpilot.com
After 2days, my account was blocket.there is no costumer service. Still have left more than 100 pounds, which they not giveing back.Avoid this company 100% scum!Save your money, do not use LUCKSTERTHIEVES in one word
Jack Denby
22 July 2022
Comment from uk.trustpilot.com
Do not use this site abouste con Withdrawal 1k 8k and 9k Still pending after 4 days all foucuntsion proved they changed the 1k abd 9k to to 5k withdrawal and any said why Abd still pending Customer serve terrible Withdrawal time terable
Terry
21 July 2022
Comment from uk.trustpilot.com
Scam site, I didn't choose a bonus on my first deposit of 20£ and they said that I couldn't withdraw until I wagered 1070£ of this initial deposit. What a scam company trying to do their clientele dirty. Why not just be honest that you are a scam? Thanks
Robert Hayden
24 May 2022
Comment from uk.trustpilot.com
Terrible experience for me1. Let me deposit from my debit card but wouldn't return winnings that way2. Had to upload my bank details for payment.3. Used NatWests bank app 'share my bank details' tool to copy/paste them and upload them4. Their verification team said not official and didn't show bank logo. They refer to some document that may be used in continental Europe but not in UK.5. Logged onto desktop version of NatWest site and took screenshot of my details including logo. Still not good enough.6. While this was going on, I complained to online support and the advisor said it was because their system was down for paying back to debit card hence I had to do this but then their online FAQs explains this is how they return money for security so totally mixed message (also contradicts other more famous online bookmakers that say they only return to original payment card for security purposes, a return loop policy).7. Was able to download an interest statement for the financial year from NatWest and that had my details and they finally accepted this8. During process, they listed lots of banks they couldn't pay too in their emails to me. Luckily for me, NatWest wasn't on there but lots were like Monzo and Virgin Money. What do those people do??Also they take a £1 fee for putting you through this stinker of a withdrawal process.If they'd simply stated when signing up that you can only withdraw this way, I would never have signed up. Feels like a total cowboy operation designed to keep you from your winnings.I recommended a wide berth if you're thinking of trying this site or at least be aware how faffy it all is and not sure what you do if you're with a bank they can't/won't return money too.
Leeanne
20 May 2022
Comment from uk.trustpilot.com
Worst site ever don't play 2 techhnal errors still waiting to be paid out scam
Mark
18 April 2022
Comment from uk.trustpilot.com
Absolutely awful amd don’t want to pay out amd lie to you in the process and told me the bank declined the payment I called my bank they never declined anything absolute fraudsters avoid at all costs
Rb
06 April 2022
Comment from uk.trustpilot.com
This site is disgusting especially the live chat member that goes by the name olivia. They do not credit the welcome offer I provided many screenshots to verify the offer I registered for and was kept waiting for over 2 hours yesterday and over an hour today.this site and any site owned by ASPIRE are frauds theiving scum bags the lot of um.
Jon Stephens
17 March 2022
Comment from uk.trustpilot.com
Very poor settlement time on bets nearly 20hr and not sorted was also promised 100per cent sign up bet they now say it’s no longer valid avoid this betting site please Susan Two days still not settled or returned messages
Gab
11 April 2023
Comment from uk.trustpilot.com
I was doing 10 pounds bet! In a minute 800 pounds magically disappeared from my account and it's showing I done a 882 pound bet which is obviously impossible ! I then contacted live who also said it doesn't add up and will get looked into however 20 days!!!! They said it can take up to which is disgusting as I made a deposit of 1k so they didn't steal winnings they actually stole money I made a deposit with! And if they don't pay me back my money I wil do everything in my power to take this casino down !!
I was doing 10 pounds bet! In a minute 800 pounds magically disappeared from my account and it’s showing I done a 882 pound bet which is obviously impossible ! I then contacted live who also said it doesn’t add up and will get looked into however 20 days!!!! They said it can take up to which is disgusting as I made a deposit of 1k so they didn’t steal winnings they actually stole money I made a deposit with! And if they don’t pay me back my money I wil do everything in my power to take this casino down !!