MansionBet Review

Mansion Bet don't deserve your business.

After waiting 2 weeks for a withdrawal to be made, I was asked for bank statement, passport, driver's license, gas bill – i.e. ALL of these –

and was later told that despite thereafter having a verified account that I was not entitled to any bonuses or promotions, with no recourse to reverse that discriminatory decision.

One withdrawal and Mansion Bet goes into meltdown and denies you what they advertise to new customers.

Awful company, terrible flaky website with an unreliable and irritating Live Chat function & unhelpful Customer Service jobsworths.

They deserve to go bust.

Loads of other decent sites, so don't waste your time with Mansion Bet,

who only honour their promotions when you're constantly losing money.

One withdrawal, and you're in their bad books.

Put them in yours first before wasting your time with them.

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For no good reason and without any explanation my stake limit was put down to zero. So I couldn't place any more bets. Like any other bookmakers once the user wins once or twice they don't like it and do anything to exclude him,

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Other players, please read this review before you sign in to anywhere else. I have more than 15 years of experience from different gambling sites and i can assure everybody mansionbet has the best odds for sportsbetting. If you find ”good” odd from market leaders, you will get better odd from mansionbet. Also they have huge selection of available markets for every game. My personal favorites are over/under bets and most places they have only 3 or 4 markets available. Mansionbet has many markets for over/under bets. And…. This is just my experince but i dont understand why they have so bad reputation about withdrawals. I have made more than 10 withdrawals and ALL OFF THEM has been processed within 24 hours. If you are looking good site to do sportbets with good odds and high limits, you have found your site. This is my personal favorite and i regret i didnt join here earlier. Outsanding job Mansionbet!!!! Please keep up the high amount of different markets and good odds!

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They make it very difficult to withdraw your money. Happy to take it but when you try to withdraw it asks for id and they are in no rush

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I won a substantial amount of money on this site. They will prolong the verification process and reject your documents in the hope you continue to gamble and lose your money. All pics I took were with a GALAXY 21 (the highest resolution camera on the market) and were extremely clear and legible. I've resubmitted my licence and passport four different times only to be met with differing excuses. They are the same pics used to complete verification on four other gambling sites. Do not use this site.

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Awful! Deposit and withdrawals all fine until a big win when asked for verification. I send documents immediately yet my account still remains unverified and they hold on to my money. Never had issues with any other sites.

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I like this app just you need to fix your bugs .

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Waste of time opening account if you are trying to win. Limited to £1.02 stakes after winning about £1,200 over a couple of months.

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I would never recommend anyone to use this company at all. Signing up and depositing your money, is easy and straight forward to do. Once you want to withdraw your money out of your account, it's a nightmare. The customer service can't give you a straight forward answer on when the money will be deposited back into your bank account. You supply everything they want and they still take ages to deposit. I've be waiting 4 days now. All I recommend is deal with a different betting company

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A shame I can't give them no stars. Opened an account, placed four £5 bets, won about £30, restricted within a day to 50p bets, must be some sort of record. Not even worth the time registering and going through the verification process.

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Me again. Thanks for your reply telling me I need to patiently wait for an email. Only 38 days now!
I notice other people are having the same problems as I am. Common theme here. Someone wins and you withhold funds. Sent so much info to u including many different copies of my driving licence (front and back) , a recent bank statement, bank statements from previous months, national insurance card, birth certificate, a tax return, a P60, a recent utility bill, the front and bank of my bank card and verification of my employment. Oh and now proof of source of funds.
Is that enough for you????
DO THE DECENT thing and pay me the money you rightly owe me in my account balance. You were quick enough to let me deposit!
All documents sent have been accepted with other bookmakers previously.
I WILL NOT let this drop!!!
Username higgsy10

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Signed up on Friday no problem told account was fully verified so deposited money won a few bets withdrew no problem then on Sunday won a substantial amount withdrew it all of a sudden account on hold please send on documents. Sent on documents that work no problem for other betting sites but mansion bet keep refusing them 4 times. Live chat is non existent. Can't get anywhere with them. User name: chris5500

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Still no update and withholding my funds even though all the correct documents have been sent several times. Had my daily chat with customer services who said still no update!
37 days now…. Many emails and phonecalls and still nothing.
Username higgsy10

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Disgusting 🤮
I opened up account and was loosing £100. Turned it around and won £350. Next day won another £185 with small wagers but silly long shots but come up!
Next night went to put a bet on and account wouldn’t let me place a bet as maximum exceeded. Contacted live chat and they explained the management had decided to set a limit on my account £1.00!
A complete and utterly shame on them. You loose and they don’t mind but you win a phew pound and they block you from betting. Would I recommend! Certainly not. STAY CLEAR AND AVOID AT ALL COST… 😡

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What can I say. So far 6 weeks to verify my account!!!!I have a balance in the account so they have let me deposit in the first place. No reply to emails and complaints. Many different documents sent as they now want source of funds verified. If funds are not sent back to me in the next few days then will be going to IBAS and the gambling commission.
How you can let someone deposit funds, place a bet and then once they win refuse to payout as you say the account isn't verified and then want documents for source of funds which I have supplied. Still waiting and 6 weeks gone. Balance in the account since 26/08/21.
Username higgsy10.
Have phoned up pretty much every single day for an update (over 30 phonecalls and 20 emails) to be told to wait and that they would escalate it. Nothing has been resolved!!!
Happy to remove this post if resolution in next couple of days and I get the funds which are rightly mine sent back to my bank.

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Poor customer service, very slow at getting a response to emails, upwards of 7 days.

The site itself is actually okay, let down by the lack of service and bonus culture.

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AVOID – they do not like it if you win and do not honour free bets they promise as part of their Bet Club! I tried using their livechat but was consistently disconnected forcing me to reconnect and go through security again.
Use one on the bigger names, the service is so much better and you'll be treated with respect.

I wish I'd checked the reviews here before signing for an account with MansionBet. There's no smoke without fire as the saying goes, more than half of the reviews here rate this company as BAD – 1 Star!

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For now, everything is fine, payouts always arrive within 24 hours, but unfortunately I am a player who often bets on football and they have poor offers for this sport, they only offer good deals on dog or horse racing that do not interest me, mansionclub is a good idea but they only grant the bonus on Mondays, in my opinion, it would be a better idea to get this bonus faster (bet 5×10 in sport get 10 free) Regards

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I had to call Mansion Bet's customer service department with an accounting query that was effectively preventing me using the site. I was assisted by an extremely helpful and polite gentleman called Ivan, who could not have been more courteous or professional. My query was resolved swiftly and I am extremely grateful to Ivan for his time, trouble, patience and courtesy. Great stuff, Ivan. Keep up the good work. Peter.

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I'm really suprised by the bad reviews. I've been with mansion bet now for about 7 weeks. I've always recieved my withdrawals the same day. I sent in my driving licence and most recent bank statement and I was verified after a day or two. If I've ever had any problems I've called up and the service has been great. I really don't understand how all these people are complaining. One of the best sites out there and the fast withdrawl is fantastic recieved the same day every time I've withdrew. 5 stars from me

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Worst gambling site ever! Avoid at all costs!!
They are asking for documents to verify your account , i have emailed copy of my cards , bank statements and receipts but i am Waiting for more than a week and they are keeping my withdrawal blocked and i am calling customer service everyday but with no results! Issued a complaint to Gambling Commision also!

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SHOCKING customer service. I had to wait a week for them to verify my address. I could not receive my winnings which were a substantial amount.

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This company are the most blatant scammers you will ever come across.

They openly lied about things that have happened numerous times.

The crazy thing is it seems totally orchestrated. Each customer service person had a new lie. Each time they'd pause come back and have a new story.

Be very careful in being sucked in by good bet options or promotions.

1. As many others have said you will be removed from such promotions should you win

2. They make it very difficult to withdraw

3. Any problems you face will be met with delays, hanging up on you, refusing to reply, lying to you about what happened. Doing everything possible to make you give up or forget about it.

They are the worst company there is. I genuinely can promise you that. Every dealing with them has been pure hell. They from the top to the bottom are scammers

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This company is utter filth. DO NOT USE THEM. They ahve scammed me out of £250 of winnings, I have reported them to the Gambling Commission which everyone should do. They should not have a licence to operate.

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Opened my account 2 months ago and have been unable to place a bet!

I have provided all the required documents and was informed the account was fully active and approved but the deposit feature is blocked. I emailed he customer service weeks ago and have followed up several times since and I haven't received any response at all. Undoubtedly the worst customer service I have ever experienced.

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They literally hire two staff it took 30 minutes of failing to get a response from live staff to call and they had just two people as customer service reps.

Betting companies really take people for mugs they do not offer anything in return just prey on people stupid enough to bet with them.

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Ok this is without doubt the most poorly managed and badly run betting company that has existed.

In my case they allowed an account to be deposited of 1k with no ID verification and then tried to pocket the money without returning the money despite being in the account. It's one of the most audacious pieces of scammery a company could attempt to do.

I have been dealing with covid issues but I'm back to make sure this scam company crumbles like they deserve and make sure I get my money back in full.

From what I have seen from others.

They attempt to lure people with novelty markets and a good selection + bonuses BUT if you win they basically void bonuses & don't offer you promotions anymore. They make it extremely difficult to withdraw especially if you're winning

They hire very few staff and take a long time to reply to emails. They try to hide behind dubious TOS to justify their awful actions and they're all round pants.

Please do not treat them like a credible company they truly are not. I promise you. They have tried everything possible not to do the right thing. I've never seen such a badly run company in a long time.

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I am verified at over 10 mainstream casinos and bookmakers. Mansion bet is quite simply the worst time I've ever had verifying an account. As of now I am still.unverified, I have sent utility bill after utility bill, followed by a drivers licence, and then another utility bill…. they are beyond a joke. First because my address changed they rejected my utility bill from the same week and said we need an explanation of why the address is different. So I then sent them an email explaining it and further supplied my drivers licence. Low and behold they don't accept drivers licences for proof of address 🧐😳😅 they responded and I re sent them my utility bill. Still not verified. If by some miracle mansionbet is some crazy good betting site I kight update this to a 3 stars but at this point I'm losing hope of being verified 🤣🤣🤣

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Probably the worst online casino to register and play with. It takes multiple attempts to submit verification documents that meet their requirements – these are not all explained up-front. They take far too long to process withdrawals. The live chat is responsive, but forget about getting any response or acknowledgement to emails. They'll deny you sent them.

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Broken the Responsible gambling act!!!! After many months of sending in payslips and documents and bank statements they sent me a deposit limit £420 they have allowed me somehow to spend another £400 so this is a complete breach of the rules!!! I am seeking to reach an agreement to claim back the funds that they have allowed me to deposit!!! All they have done is close my account and refused to send me any transactions. The roads are clear and I will attach the email from their affordability department to prove if the funds are not in my account within the next 48 hours. Username postoffice13!!!

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Ivan is the best agent on mansionbet…he tries everything to solve your problems and is very kind

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17 days since I sent the last documents for proof of funds. It’s been almost 3 months all together but they keep asking for more documents. They say they’re on top of it but nothing changes. Customer service is close to none, and you’re very lucky if they reply to you within 5 days by email

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The arrogance of this company that don't think your time is worth sod all.i have just been cut off by Ben because I was telling the truth about their service and put onto robo chat which is pathetic! DONT SPEND YOUR MONEY WITH THESE FORIEGN PEOPLE WHO DONT UNDERSTAND PLAIN ENGLISH AND HAVENT GOT THE MANNERS OF THE ENGLISH TOO. PATHETIC SITE THAT KEEPS BREAKING DOWN. MONEY DOESNTVALWAYS SHOW ON YOUR BALANCE! OTHER SLIGHT ANNOYING THINGS THAT ALL AMOUNT TO A WHOPPING LEAVE THIS SITE WELL ALONE. TAKE IT FROM ME ITS BETTER FOR YOUR HEALTH AND SANITY IF YOU DO WHAT I ASK.

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A shambolic app to try and navigate and a really poor service received.

I actually won a free bet competition on Twitter from this company but I still find myself dissatisfied with the process and service received. After winning the competition and messaging them my details, I didn’t receive a response for 3 days despite chasing them and the free bet wasn’t actually credited until 6 days after. When attempting to use the £50 free bet error messages occurred which I did not understand. I then attempted to use £10 worth of the free bet and this time the bet was placed, however when going back into my account the £50 free bet had disappeared despite only using £10 of it. After numerous conversations on twitter and live chat they finally agreed to give me the remaining £40. I then went to place this on an accumulator that day, but once again received all sorts of error messages trying to place a bet. (This would have resulted in a large win). When speaking to customer service they said you cannot place any bets before providing two types of identification, even though I’d already placed bets that day. Shortly after I attempted to bet again and it took, resulting in a loss this time of course.

A free bet competition which should’ve been a joyous moment instead made more hassle than it’s worth having to spend several hours on messaging service trying to resolve the numerous account issues. Missing out on hundreds due to an apparent ‘legal requirement’, as I’m sure they really need this months bank statement as they requested from me. And finally when expressing my concerns via Twitter DM they rudely ‘liked’ my message and that was that, no explanations or feedback.

A painful app to use and a painful customer experience.

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I decided to open a mansion bet account and was immediately advised my account had been verified, the message encouraged a deposit as a result, I decided to deposited £400, I played for a bit and managed to win over £100 and placed my bets for the following days football and left it.

I attempted to log in the next day and received a message advising my account had been closed and to contact customer support, it was suggesting a live chat however you need to be logged in to do this so I’ve had to email them.

I hadn’t received any explanation as to why my account was closed, however I sent in an email explaining what had happened and was responded with an email saying they would reply within 24 hours, no surprises guessing it has been way over that time with no response.

My bets have settled and because my account was closed I didn’t have access to cash out and couldn’t monitor my spend. After saying my account was fully verified and encouraging a deposit I find it staggering that I haven’t even been advised as to why my account was closed. I’ve requested to withdraw the funds in my balance back in a couple of emails and I’m still awaiting a reply.

Don’t use the site, just stick to the proper bookmakers who you know even if there’s issues with your account you can rely on a quick and helpful response. Mansion bet and their customer service as a whole represent a Mickey Mouse company.

Maybe one day I’ll be advised as to why my account was closed 🤷‍♂️

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Okay, so if you think the welcome offer is actually a thing, think again, if I could post screen shots in here I would. But this is how it went. I deposited using a debit card, and I got a message after saying this payment method used means I will not receive the promotion. So anyway I went to love chat and they said that because I'm from halifax, I would not receive the promotion. He spoke about BIN ranges, what ever they are this is why I didn't get the promotion. He so said that I should have listened to the pop up before I deposited saying I wouldn't receive the bonus with this payment method, there was no prior pop up🤣🤣 Anyway he then proceeded to tell me that the payment methods accepted were 'visa, MasterCard, credit cards and PayPal'. I was so confused with the situation, in the end I understood their intentions, they bait new customers in with the welcome offers, to give out poor excuses why they can't have it, and I think they're expecting you to just lose the money as you've deposited it on there anyway. Poor effort at scamming, I'm withdrawing my money straight away and expecting to have to get in contact with the disputes team for this… Sigh… What some websites will go through to scam your money…

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Do not use, I’m convinced they’re a scam. Will tell you to verify your identity until you do then they’ll ignore you in hope that you give up trying to get your withdrawals that you won fair and square.

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DO NOT BELIEVE THE CLAPTRAP THAT YHIS COMPANY IS GOOD BECAUSE THEY ARE THE MOST IGNORANT COMPANY I SERIOUSLY HAVE HAD THE DISPLEASURE TO KNOW! . 6 TIMES NOW ASKING A SIMPLE QUESTION OF WHY FREE SPINS JUST DONT LOAD AND THEY KEEP SENDING ME EVERY DAY MORE FREE SPINS THAT I JUST CANT USE. I HAVE ASKED THEM NO TOLD THEM TO STOP SENDING ME THEM BUT TO NO AVAIL. AS REGARDS ANSWERING E-MAIL IS OBVIOUSLY NOT ONE OF THEIR PRIORITIES. STAY VLEAR UNLESS YOU WSNT HEADACHE!! CLEAR CLEAR CLEAR. DO NOT USE, DO NOT USE!

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Over 2 months to verify my source of funds.
Case manager is Tom, but they probably got that name from Tom&Jerry anyways. The only company that takes more than 5 days to verify documents. Do not use them!!

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Awful experience. Whenever you have a winning selection it doesn't have a tick or anything to confirm it won. For example, A treble for three different teams to win their games. It doesn't tell you if they lost or won.

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Hi

I guess i am not the only one who has waited for more then 2 months for my source of funds documents approval , countless calls and to be told , we are experiencing thousands of customers documents so is taking longer then usual , well it does not take 2 months to do this.
I have tried live chat and same robots give me the same answer. i am beyond fed up of this process , all my documents are statements are recent and all within my means.
Bet365 took 3 days to lift restrictions , and mansionbet employees take months..
My case manager Tom never responds , does he even exist?
what a joke , i shall continue with the other bookmakers.
your loss , something tells me that Mansionbet will lose there gambling license in the UK soon.
Be aware everyone .
They will take your money and run mark my words.

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DO NOT USE THESE!!! REFUSING TO PAYOUT

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Scam company. Voided a bet after it won stating it wasn't placed in time…only voided 30 minutes after placed as that is when the bet actually settled!!!!. Would strongly advise don't bet with this company.

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If you want to spend 10 days verifying your identity for them to process any sort of withdrawal then bet with these. Their verification process is a joke and unlike any other site

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The single worst and most sketchy…
The single worst and most sketchy…
The single worst and most sketchy company in existence. Do not waste a second of your time with them. If there is ever a mix up or error they will do everything possible not to help you. Absolute amateurs at best. Cowboy company.

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Pedantic and unprofessional. Don't waste your time with these guys and don't listen to the cooker cutter responses either.

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Tried to bet with them was such a hassle. Avoid. One person on customer service it seems.

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49 days since I sent the documents to verify my source of funds. No replies by email, and only thing they say in the chat is there are thousands of accounts to verify so it’s taking longer than 3 days. Waste of time this company.

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Sent documents, sent them a bank statement dated June to July 2021, sent them a picture of my passport, sent them a picture of my face plus my passport. Sent them a video of me saying it’s me and my first and last deposit as I’m hard of hearing and unable to phone them. Sent them numerous utility bills and documents proving my identity yet they still refuse to pay out my £820 on withdrawals but were so quick to take out the £130 deposits I put in. Terrible company and terrible customer service from top to bottom!! Do not use they are so many better loyal betting sites. Very clear they are just dancing around to avoid withdrawals, had friends who they’ve also made do this dance. Absolute joke sort your company out. Updated!! They are refunding my deposits but withholding the winnings!!!! 🤣🤣🤣

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