MansionBet Review

I signed up with MansionBet, won a couple of bets and then they restrict my account?

Seems a common theme for this joke of a company. How they are still in business is beyond me when they just constantly restrict you after a couple of wins!

Stay well clear – took a few days to process my £200 withdrawal too (and that was after they restricted me).

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Just spoke to customer services and they just made fun of the situation and joked around when I tried to discuss my issue. Laughed down the phone and swore several times.

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Nice company, not had any payment issues on deposits or withdrawals all done within 24 hours or less, site sometimes logs out for no reason & they lack in casino promos but other than that I would recommend mansionbet.

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Slow withdrawal process you win on a Friday morning and still not been paid on a Monday afternoon if they want to be taken seriously then sort out your withdrawal process far too long compared to the big market players

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Noticedhow they get 5/6 5* reviews all so close together? Fake reviews.

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Very helpful and resolved my query quickly.

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Quickest and easiest live chat I’ve had with any bookies and my issue was resolved immediately.

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First couple of withdrawals worked fine (account verified) but then when it came to withdrawing a four figure sum there was a very anxious wait. Took over a week of no news before I received some correspondence asking for documents. I complied but then was told the documents were low quality images (accepted at every other reputable bookmaker) despite being taken with a high quality camera. I resent more documents and then they finally processed the payments but went about it in a very strange way citing AML regulations they refunded deposits and paid winnings separately. All in all the process took 12 days after my withdrawal request but I’m just relieved they paid as after reading the comments on here I thought that was the last I’d seen of it.

I’ve seen a lot of ppl here complaining about the bonus sign up but I honestly didn’t even use that so can’t comment there. They have decent offering on markets but the site ux can be strange with login glitches and the experience of slow withdrawal has scared me off as they don’t seem to understand customer service.

I’ve read reports of accounts being closed and then the only way to speak to live chat is after logging in which defeats the purpose once your account is closed. All in all I’d be extremely cautious about anyone depositing as there’s a good chance you’re account will be closed with funds in there and no way to contact them to withdraw.

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absolute joke, what a nightmare to deal with they take you money, lie to you tell you the bank have stopped money as they dont believe its your card, then they tell you the images you send are not good enough and

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Avoid! Much better out there. It’s a con!

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I can only give my my honest opinion I joined yesterday after reading the reviews I was a little apprehensive anyway won £340 withdrew it was in my account yesterday evening. Today lost at first but won £580 again it’s just cleared in my account no problems at all. Seems a very genuine site I only do horse racing don’t touch games/casinos so can’t comment on that, but I have found them to be very fast at paying out with no problems

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I think I speak on behalf of everyone that your generic responses are lazy and infuriating.

Why not respond constructively and answer the issues for everyone to see of why E mails are not replied to and the Racing UK streams not working….???

The Racing UK issue seems to be something that isn't getting sorted out anytime soon!!!

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OMG. I joined Mansion Bet just a week ago. Bet £10 to get £20 free bets. OK… £10 lost bet, of the 4 £5 Free Bets I placed, only 1 won and returned £22.50…. OK, so I am £12.50 up… Next thing I get an email saying no more promotions ever… What The Actual…..

Customer services answer. we are allowed to do this…

My answer, thanks for the £12.50, please close my account.

Wish I had read their TrustPilot rating before joining…

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AVOID! They close your account for no reason. They obviously don’t like losing. There are much better betting sites out there.

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As others have stated signed up won a few lost a few was £16 down and they ban me from any promotions again ever, what a joke. AVOID

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Absolutely TERRIBLE, as with others, after losing my first bet, i won 1 of my 4 free bets, i then receive email telling me i won't be getting anymore promotions, once i withdrew my balance including £12 profit, i terminated my account. DON'T WASTE you time with these people… HORRIBLE CUSTOMER SERVICE

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Joined 10 days ago and mixed experience with MansionBet.

On the plus side payouts are fast and efficient, seem to get it the following morning. Offer best odds and promotions generally OK. Website is a little dull but adequate.

On the negative side the App isn't anywhere to be seen on the Google play store, apparently just goes missing…… E mails don't get replied so far either, 3 days and still no reply.

Biggest issue is the Racing UK pictures don't work even though its advertise they have them, this doesn't seem to be getting sorted anytime soon either. So if you bet on the horses I'd avoid MansionBet on this score.

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DO NOT SIGN UP FOR THIS ABSOLUTELY SH”*TE SIGHT!!!
Never known anything like it ,I’ve won my bet . Then they have made my bets dissapear of the screen I phone them and the blokes a foreign bloke been clever down phone . The full sight is a fraud the bet was only £25
REPEAT DO NOT USE THIS SITE!

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Total scam company. Do not deal with them.

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Just go through Ibas!
Can’t advertise an offer then not fulfil that offer without a genuine reason

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Beyond Terrible. You will be lucky if they even reply to your email…

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Very poor. Signed up a week ago, won one bet out of five, and then received an email saying they had taken the decision 'to revoke your eligibility to participate in promotions and receive bonuses and/or free bets.'

Having played with SkyBet and Bet365 for countless years, I have never ever been treated like this.

Needless to say I will be withdrawing the money I have put into my account and using it elsewhere.

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I would give 0 if possible. Awful conduct and they don’t even comply with the terms of their own promotions.

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Another poor generic reply from Mansionbet.
I’ve nearly taken your score down to red on here so I’ll keep on.
Then I’ll start messaging your directors on LinkedIn for all their connections to see how poor you’ve been.
Your relevant department has been in touch but it’s all lies and made up.

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Worst bookie out there. Reported to Ibas.

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The worst of them all, avoid at all cost. They ask you to verify your account, you send all the documents and then wait and then when you try to follow up they request the same documents again. When you try to explain that you have already sent what they requested they send you an email saying your account is blocked as though you stole something….. it a s*ithole. If I could give a minus I would, they do not deserve any business.

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If I could give 0 I would. Appalling, take and keep money with hoops to jump through to get own money returned, let alone winnings. Avoid.

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Not a very broad game selection, but some good games in there. Generally no problems until it came down to withdrawal. I withdrew £150 no problem, then made a further withdrawal of £100 on a wednesday and was asked to verify (not an issue, an industry standard CDD/KYC requirement) I provided, was informed that my account had been verified on the Friday and made another withdrawal on that day.

Checked the following day and my withdrawals were still in pending. Contacted CS by live chat and was informed they would be processed on Monday because they can't process withdrawals on weekends.

Advised that with bank processing times that could be more than 7 days after requesting the withdrawal and 5 days after receiving confirmation of verification until my funds were recieved which is a long time by industry standards – was informed that they are following "strict rules" and this is why they advise a 5 working day timeline.

There are no rules that indicate whatsoever that you can't process withdrawals on a weekend, almost every other operator does it, if it's your policy/process, tell your players that instead of trying to fob them off with lies about rules and regulation.

My CS agent (Valerie) was otherwise helpful, but with ridiculously long wait times to receive funds, I doubt I will be playing with Mansion any longer.

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You can see my previous review below called hit or miss. I confirmed in that review about my account being closed and they told me to email or go on live chat. To go on live chat you need to be logged into your account which you can only open by email which is a slow response or by call which gets ended after 3 minutes by mansionbet.

I called multiple times and reopened my account as I felt I would now get things looked into. I spent a good few attempts getting through and then reopened my account. I emailed them but have not received a response still. They have been 'busy' for months now and it appears the customer commitment is poor. The fact my original review said about call costs and still the only way to get a response it to call multiple times.

Still no response via email although I used live chat once I got my account open and they did say the customer would get back to me but they have no timeframe etc. Still no reply so tried to close my account on live chat and the chat ended suddenly (may have been my side).

Also on their rugby league market on winning margin 17 way they only go to 36-40 and anything over a 40 point winning margin they pocket all the bets on that market. I've raised this before multiple times and nothing has changed

Username. Bh120191

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asked me to verify my account a week after withdrawing money, refused to accept several attempts to verify identity despite providing photos of myself passport and bills, absolutely ridiculous behaviour, then after making three complaints they verified my account and sent the money I withdrew 3 weeks earlier, fast forward another month and they randomly decided to revoke all access to future promotions with no reason provide, awful awful company.
Further to Mansionbets response of "With regards to withdrawals, please not that we require specific documentation to meet our regulatory obligations, which we prompt you for when you create your account."
you didn't prompt me to send relevant ID when my account was created, you stopped my withdrawal and a week later asked for ID and then failed to accept correct documentation on 3 occasions until I submitted a further 3 complaints, I'll repeat again, awful awful company.

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Shockingly poor. Promotions never work

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Sneaky shower of c**ts! Saying can't avail of new customer bonus cause was set up through PayPal. Why have a PayPal option then!!!

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Dont honour promotions no customer service have not responded to any emails sent. Are they even legitimate company? Reporting to gambling commision. Send me emails re free bets never honour the free bet. When email them no response ever. Reported

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joined as a new customer not too long ago and completed a couple promotions, didn't receive them and had to contact live chat. and was told I was banned from promotions with no reason at all.

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Best site. Really good customer service I am really satisfied. Especially with Pablo

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Ivan Y was extremely helpful. A problem had emerged with a pay out but it was dealt with immediately and very professionally. Would recommend this website to anyone

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Without doubt the worst customer experience ever….terrible customer services….little or no chance of live chat…..I will NEVR use this company again……avoid like the plague,,,,trying to withdraw money they make you jump through hoops and make it as difficult as possible…..I am going to spend the next however long it takes to xpose this sham for what they are….avoid avoid avoid avoid

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This site is the worst ive ever tried payouts on casino are rubbish and never win anything plus always logs you out every 10 minutes

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Shameful service. I can see a bonus in my account but can’t access it, tried online chat, could not get trough for day. Emailed them and had the most disgusting email ever that basically said they give their bonus to who they want and how they want at their own discretion. Withdrawal took day and the amount was split into 2 separate amounts and one is still pending after 6 days. Worse site I ever came across, more so because they take pride in their bad service

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Since giving 5 stars on my first review , Iv made another 2 withdrawals and still pending , first one was matter of hours , where now going into the 30+ hours pending , I understand the t’s and c’s but need to get a rocket up there backside and compete transactions to make them up there with the big boys , have time to respond to my trust pilot review but not to complete and withdrawal, still
Good site but thought I would give a second review ,,,, get with the 21st centuary lads just because says can pend for 2 days Dosent mean it as to …

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Unable to withdraw winnings in excess of £100. Contacted numerous times via email and telephone.

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How can you give bonuses but cant withdraw your winnings, robbers

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This company needs shutting down…dont want to pay out if you win,can't get it touch wiv them n don't reply to emails…. avoid betting wiv these, the scamming cnuts 😡

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Customer Support non-existent you will wait hours/days to get to speak over phone or live chat.
Read every letter of the small print on bonuses I won off my deposit and wanted to withdraw my winnings and leave my bonus to play with but I could not do that without losing my bonus I re-read the small print of the bonus deal and couldnt understand so I wanted to clarify the terms I tried for 36hrs to speak with someone its im possible the phone line disconnects after about 4 mins, live chat nobody responds. Lets say you deposit 50 get 50 bonus off your 50 you win 200 so u now have 200 cash 50 bonus. So what I wanted to do was withdraw my winnings and use the 50 to play with there was no option in the betslip to use your bonus funds so as far as I could see you had to lose your 200 before you could bet your bonus funds what a scam !!
On top of this the log-in is so inconsistent one minute you can log-in next you cant and it times you out every 10 minutes awful bookie. This is not my 1st bad experience with these new bookies they are scammers something needs to be done !

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Why have a weekly bet club if I'm restricted from all promotions after a week? I bet inplay and on main premier league bets, that doesn't break any terms.
WHY WOULD ANYONE BET HERE?

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