MansionBet Review

This site I just signed up on and have had the best of luck with my slot games and sports betting. I went through the cash out and yes it takes longer and it takes time for them to review the documents that’s it’s you and your bank account but others then that it has being a really good experience. People have patience with them this is a Alsome site and top notch software. Thank you and I hope people can read this and feel good about this experience with this site.

Cederdick

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Dan is a real good agent he really is hard worker and analysis the situation in a professional manner . You need more agents like this , this is what brings a business together

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Terrible, like so many on here I overlooked the fact that separate free bets cannot be used on a same event( they were both for the same team to win). Most bookies have no issue with this. It is buried in the small print, but not under the "significant" terms

Basically a trap

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I was originally scammed out of £100 in winnings…foolishly I let it go only to be scammed again whilst they cancelled a winning section. I've started legal proceedings and closed my account. Scammers.

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Wow MansionBet is such a scam

Try to attract new customers with there signup offer and as soon as you meet the requirement they find excuses such as
"Unfortunately you cannot claim the bonuses as our system detects another account related to yours. Please mind that, as stated in the T&Cs of the offer, it's limited to one per person, IP address, device, household, payment details and e-mail address. Thank you for your understanding."

When you asked further explanation they are not able to give you more.

This is so easy to hide behind a T&Cswhile I'm 100% certain I never signup to this website before…

Please avoid they seems dodgy.

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Have been with mansion bet a while never had any problems but 1 thing that irritates me is the app keeps logging you out so you end up logging back in every few minutes .Really annoying

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Strongly recommend not using MansionBet. Signed up on Sunday, was verified online so I could start gambled. I made a bet of decent size for the day. I logged in later that night to check my winnings as it had come in. MansionBet had blocked me from accessing my account. No email or phone call to say why.

It is now Wednesday. They confirmed i was blocked so they could verify me with documentation. This was all sent across Monday. It is now Wednesday, no one is responding to me as I chase them via email. I have essentially been blocked from accessing my large sum of money and am not getting any responses.

What's funny is you cannot access the live chat function unless you are logged in. So by them blocking me out of my account, I have to use email, and therefore this gives them the chance to ignore customers for longer periods of time.

Now I've read reviews here, I can see I'm not the only one on the receiving end of such bad service.

I am praying they are not a scam company. Not holding my breath.

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really bad, stay away at all costs.
I like many have had an account for a while and all going well, I had a nice win £290 and tried to withdraw, I like others have to submit documents policies I get but it took 5 days to ask me, the rest of the time I was being fobbed off, I uploaded all the docs and then because my bank card was lost and I had a new one I have to get in touch with my bank and try to get them to show I have changed my card. They have the new one, the whole way through the attitude was about not paying and hoping I went away, the company and customer service is a sham.
my online name is lcwilson79 for when they respond with we cant find you

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Terrible service. Had an account for a number of months made numerous deposits and withdrawals and everything going fine then suddenly stopped paying out my withdrawals and asked me to send in various documents to get the money owed. Having followed the process and sent in all the documents. Still not paying the funds that are owed to me and looking on here it would appear that I’m not the only customer with this issue. AVOID AT ALL COSTS

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Easy to set up, I also had to contact customer services for an issue and was very quickly and professionally sorted to my full satisfaction.

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Shocking customer service. Deposited around £50 or more. Haven’t made profit from them but I’ve been banned from all promotions. No explanation just told to basically do one. Would avoid at all costs and not waste your money 🤦‍♂️

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brilliant,great support especially from Dan.d, he is fast and very helpful to when i am curious about the site, overall the best bookies to date with great customer experience.

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Corrupt and no RETURN of WINNINGS, took money but no payout and they also proceed funds won as a refund ( which never happened)
I don't understand, how they got their gambling licence ****AVOID LIKE THE PLAGUE**** LIKE TO TAKE MONEY BUT NOT PAYOUT WHEN REQUESTED*** CANT EVEN TALK TO A MANAGER. Customer service is abolishment.

PLEASE GO TO A RECOGNISED BETTINGBSITE :
CORAL,PADDYPOWER, LADBROKES

this is a online only betting site with no assets of its own a virtual store from backing slot machines .. Take take take.

All wins payed as a refund
If you even get one ???

So MasterCard users beware you will not be refunded back to your card .also looking on trust pilot I'm one of many .. they should be reported on gambling commission site for false representation and payout irregularities.

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This company are complete scammers. They are only interested in getting you to pay more money. I made the first deposit which quickly grew so I requested for a withdrawal. It was not forthcoming and after several months they are asking for more money. (Assetsrecoveryalliance. Net ) helped me get my money back.

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normally don’t feel comfortable investing online but because the company I worked for downsized due to the pandemic and I was one of those affected. I had to invest the money I had left. This company refused to pay me my earning. I was so sad because I had no other money left. I was advised to contact emmasophia903 . Com and I’m glad I did because within a week, they helped me get my money back

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I normally don’t feel comfortable investing online but because the company I worked for downsized due to the pandemic and I was one of those affected. I had to invest the money I had left. This company refused to pay me my earning. I was so sad because I had no other money left. I was advised to contact (www.assetsrecoveryalliance. net) and I’m glad I did because within a week, they helped me get my money back.

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I participated in a promotional offer (place 5x£10 bets and receive a Free £10 bet) where I made a total profit of £8.69. After this I was immediately notified that I will no longer receive promotional offers. What is the point in offering promotions, if you then get penalised for using them!? Does not make any sense.

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Mansion bet is a small time scam betting company. They offered free bets when joining and betting £10. I placed my free bets without question. When the bets came off, they emailed me to say they would keep the winnings. I will use a proper betting company in future. I advise anyone who enjoys a good daily gamble to stay away from Mansion Bet.

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So I reviewed this site previously and I'll give a more detailed response because it's clear that they're still doing the same corrupt things.

Have you ever joined a site which promises free bets and gives it all in one, so you put it on the one game? Apparently that's not allowed when it's in multiples. So they let me get excited about the winnings, but then took it away. I mean I lost £80 because of this so of course I'm not happy whent they could have cancelled it at any time. Nope. They just want to wait until you win and try to withdraw. Nevermind the joke about getting verified which takes forever, they use any excuse to stop free bets and to limit winnings. If you don't believe this, it's your loss. But would you trust a company which is getting investigated for breach of rules? Encouraging big spending even when someone is on a losing streak. You can search the story yourself, mine was thankfully rather small. Oh and when they read reviews, you get a generic response probably from a bot or someone who just doesn't care.

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You have now banned me from the website and literally just stolen £20 from me so you are just basically thieves

account name Recon1874

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Placed 3 bets on a horse race and account showed zero money, implying all 3 bets were placed, they cancelled 2 of the bets and both were at the higher odds. Now claiming only one bet was placed which was the last of the 3 to be put on and the shortest odds. Awaiting response from trading team which no doubt they will deny any knowledge of the matter. Disgraceful firm taking bets and then returning the stake when i the custimer clearly seen the avvount showing all 3 bets having been placed.

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The worst betting site I have ever used. And I have used dozens of them. They hold your pay outs. Sanction your account whenever they feel like. The customer service people are rude. Withdrawal of little amount taking over 3 days now and its not even processed yet while most other sites like ladbrokes, williamhill, 888sports and many more manages to process the funds next day.

THERE ARE SO MUCH OTHER BETTER BETTING SITES SO DONT USE THESE A$$HOLES AND JUST USE THE OTHERS!

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I felt inclined to provide a review for this company following reading so many negative reviews which put the fear in me regarding some of my withdrawals.

I can obviously only document my own personal experience thus far.

So I opened an account and got the free bets as advertised. I tend to use free bets on wild odds bets as they are free and you never know right? I didn’t win any money from them but had no issues getting them.

I bet away for a few weeks winning some and losing some, had no issues with withdrawals ranging from £10 to £200 and they were in my bank in a more than reasonable time frame.

I then hit it lucky with a Yankee on the horses which returned just over £1400, and a couple of other bets on the same day which meant I had around £1750 pending withdrawals. At this point they asked for proof of id, address and bank card. First time I had ever actually been asked for this but I had no problem providing. A day after providing the info I joined a live chat and they were able to confirm then that I had been verified and withdrawals would be released. They were in my bank a day or 2 later, no issues.

A week and a half later I landed another ridiculous horse bet, all 6 winners on a Heinz as well as a trixie which led me to withdraw £5200. 2 days after withdrawal it was still pending. At this point I read reviews on the company and genuinely started to panic that they were going to somehow screw me out of the biggest win by a long way that I have ever had. Again I joined a live chat, unfortunately it took 3 advisors 30mins to tell me for large withdrawals it may take 5-10 days. At this stage instead of buzzing about my win I was genuinely anxious that somehow I was going to miss out on my winnings but I had to let it play out, expecting to have to go on live chat again and ask further questions.

To my delight I checked my emails prior to work this morning and bingo, email for confirmation of withdrawal. I was buzzing. Only 4 days after actually landing the bet.

I guess I’m writing this, not to big up the company, I do think there is room for improvement, but writing it more to put people at ease that if they have had a big win it looks like they do payout in a timely manner with no real issues bar the ID checks. So don’t get stressed if you hit a winner, follow the process and as far as my experience, it will land in your bank as quick as most of the other bookies.

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No problem at all, withdrew 8pm last night, in acc this morning.
Best overround percentages to bet to.

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OK I AM BACK AGAIN AS ITS NOW 7 WEEKS YES 7 WEEKS SINCE I WITHDREW £20 FROM THESE CLOWNS AND STILL YET THEY KEEP HITTING ME WITH THE SAME CRAP "UPLOAD YOUR MARRIAGE CERTIFICATE AS A DOCUMENT" I HAVE TOLD YOU 7 TIMES YES 7 TIMES I AM NOT MARRIED AND YES 7 TIMES….7 TIMES YOU HAVE ASKED ME THE SAME QUESTION SO READ THIS!!!!!!!!! I HAVE NEVER BEEN MARRIED DO YOU UNDERSTAND ENGLISH? I HAVE NEVER BEEN MARRIED!!!!! BUT YET YOU KEEP ASKING AND ASKING OVER AND OVER AGAIN,SO I HAVE SENT 7 SEPERATE DOCUMENTS I HAVE EVEN SENT 4 OFF MY FINACE,S DOCUMENTS OFF PROOF OF WHO WE ARE BUT HELL NO STILL NOT GOOD ENOUGH, SO I JOIN SPORTNATION THEY ASK FOR PASSPORT,PROOF OFF ADDRESS,FRONT AND BACK OFF BANK CARD AND BOOM THATS IT IM JOINED BUT OH NO NOT WITH MANSION BET FOR £20 NEXT IT WILL BE MY D.N.A AND SO IT IS POINTLESS YOU ASKING ME TO MESSAGE YOU BECAUSE YOU KEEP ASKING ME THE SAME BULLCRAP QUESTION OVER AND OVER AGAIN………..MARRIAGE CERTIFICATE……..I AM NOT MARRIED WHAT PART OFF THAT DO YOU NOT UNDERSTAND……….IT HAS NOW BECOME TIRESOME AND PATHETIC DEALING WITH YOU FOR £20 IT IS £20 I HAVE SPENT MORE ON A TAKEAWAY BUT ITS THE PRINCIPAL ON HOW YOU CAN LET ME DEPOSIT INTO THE ACCOUNT BUT AS SOON AS I WITHDRAW £20 ITS LIKE I HAVE POLICE HELICOPTERS,SNIFFER DOGS,RIOT POLICE INTERROGATING ME FOR £20 SO GOD HELP YOU ALL PEOPLE IF YOU WIN LETS SAY A £100 AS THE AVENUES YOU ARE GOING TO HAVE TO GO DOWN TO WITHDRAW THOSE FUNDS ARE GONNA BE ONE HELL OFF A LONG JOURNEY

SO HERE IS THE DEAL

STICK THE £20 WHERE THE SUN DOES NOT SHINE AS THIS IS PATHETIC ITS POINTLESS AND I AM LITERALLY BORED MESSAGING YOU BACK AND FORTH AS YOU ARE A LOUSY COMPANY AN ABSOLUTE JOKE OFF A COMPANY AND HOW ON EARTH YOU ARE STILL OPERATING IS BEYOND ME

DAMN THAT RANT FELT GOOD

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terrible company. do not pay out the money won, they say that you cannot bet on the same race. THE GREEDY THIEVES. if I could put one zero stars on the review, I would put

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To be honest I came on here yesterday when I noticed my withdrawal requests weren't processed as these process usually within an hour or two and it had been the whole day nearly. The reviews here made me sceptical and very worried and I even considered going back to another betting site due to the bad reviews. Come to today and I came online with a guy called Dan.B (B for brilliant) and for over two hours he assisted me with my query and chased two departments to help me get the issue resolved. Turns out I had to add more documentation as my original ones expired. He stayed in the chat the whole time and chased everyone to get it done as quickly as possible and even prioritised my query so that once the documents were all handed in they were checked instantly and once this was done I got texts from bank saying my withdrawals had reached my bank. Earlier than what they usually do. Honestly rather than leaving this site I'll be using this as my main site due to this one kind,helpful guy. Honestly they may not be a bet365 or sky bet but if their customer services agents are all like dan.b then this place is the place to be if you ever need help and to be treated like a person of worth. Thank you Dan B

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Terrible customer services, took me 3 attempts to get a reply about the free bet I was not awarded. Then I was only given £5 not £20. Don't know how they're able to promote free bets they don't reward. Terrible.

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All these bad reviews initially put me off using this company, until i realised that it's mainly losers and people who cannot provide the correct ID that complain on all betting review sites! They initially stopped me depositing and asked for ID, which is correct. So once verified (which was effortless and easy) I deposited my money, received 2 free bets, bet my deposit and won plus won one of the two free bets, withdrew my money and was back in my account within 2 hours.

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Avoid like the plague, have a win and they do everything to avoid paying you, make excuses up saying they need loads ducuments, then bar you for having a winning account, they only want mug bettors

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Making unsolicited calls to someone registered with the TPS who has never gambled in her life. Encouraging you to join with a promise of free bets.

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Stay away. Banned me from all promotions and didn’t have the courtesy to explain why. I’d only done the sign up offer and 1 week of mansion bet club. It seems like it’s because I won a few bets although they wouldn’t admit it!
Bad customer service, take your business elsewhere. It’s no wonder they cant compete with the “big boys” and it seems like they never will if they carry on treating paying customers like this.

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Joined and put my £10 bet on, then found my account had been frozen so no option to cash out as I could not access my account. I've rang a few times but they really aren't interested. We'll phone back, yea alright!!

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joined MarnsionBet as new customer deposited 10.00 lost bet, but as per advert received free 5.00 bet, won but not allowed to withdraw unless i deposit another 10.00? strange as nothing i read when i joined mentioned this and i did read all the avaiable info on t and c's made available to me on joining. Now given another 15.00 as free bets but unsure what the point is when i cant even withdraw 3.33 without paying in 10.00??? anyone please help? how can you win like this?

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Really disappointing. Started their weekly bet club and had a few wins in the first week and then they ban me from future promotions, probably because I decided to withdraw some of my winnings. WHAT A CRIME!

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Poor service. I used my free bets on one match but was not aware that this company would only give me half the winnings. It is honest mistake. If you are unable to do this then the website should not allow you to make this bet. I tried to speak to someone on the web chat and they were not very helpful. Overall not happy

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I was thinking this is the right place for me, quick withdrawal, nice bonuses every monday, till i win the huge amount of 2850£. Spoken with the costumer services and now i need to wait 5 working days before my withdrawal to be processed 😂. I don't want to image how long need to wait if you cash out 10K
The think is i deposit 1850£ over the weekend. They have the right to do this s*** but is not fair.

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I had missed out on the freebet club by 1 of my bets not meeting requirements. As a gesture of good will, they still gave me the freebet without any fuss!

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I had a substantial bet on, tried to cash out, it rejected my cash out, the bet came in so I was pleased they rejected the cash out, they paid me the cash out money instead of the bet money even though they rejected the cash out, they are rotten people and its a rotten site that will take and scam you out of your money. Horrible stay clear.

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A shower of sh**. I took up free bet promotion, lost a few bets about £50 down, got the free bet, a week or so later I was gubbed.why offer it then offer restrict if you take it. A bit of a pointless exercise using these jokers.

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New this year to this platform, had a a couple of good football bets which won, had no problem what so ever after giving my requested (docs) payment was pretty prompt they have got a lot of bad press which I had read, but my own experience with Mansion so far so good couldn’t complain, customers service (Dan) very helpful.

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Account denied instantly after signing up, first time registering. Can't use live chat without being able to login. Can email support, but then you just get ignored.

Just a complete waste of time.

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No player protection

Allowed me to continually increase my deposit limits 3-4 times in less than a week over 10 fold.

No emails. Calls or concerns with this and lost vast sums of money.

Deposit after deposit in seconds and no controls in place

Have emailed their support team to ask why they can allow this to happen with such previous bad press protecting players

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I was sanctioned from horse racing and greyhound races for no reason at all – I had placed around 10 x £10 bets, 6 of which lost. When questioned, the management stated:

"It is a management decision. The reasons behind it are at MansionBets discretion. Unfortunately, this sanction is permanent and it is not amendable. I do apologise for the inconvenience of this"

"We are not obliged to provide reasons behind our decision. Our management and traders have reviewed your account and have permanently sanctioned it"

This is very strange behavior – why sanction someone for placing bets? I mean yes, you aren't obligated to provide reasons – in the same way we are not obligated to use your site.

I recommend that you don't waste your time here.

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As below iv had the same problem i am seeking other avenues and will do all on my power to get my monies

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Absolutely appalling service and five days after making a 4 figure withdrawl, still waiting for this to be approved, let alone paid out and received into my bank. Initial response was veri docs needed, but this didn’t come until after the withdrawal request. After provided it’s now taken over 3 days and counting and I am getting no proactive contact from Mansion.

Multiple excuses offered, no replies to emails, online chat service pointless, rude and patronising, as they have no influence or power,

Simply do not touch trust this company – find anyone else to use if you value your cash.

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Great betting site, free bet wasn’t issued in error. Contacted customer services via live chat and Atanas was most helpful and corrected the issue within minutes. 10/10.

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