Matchbook PLAYER REVIEWS(1272)
Kushal Kool
29 October 2021
Comment from uk.trustpilot.com
So far so good. The deposit process is smooth, customer service is responsive. Some withdrawals that I made were pretty quick as well. Also, since the Dafa exchange has been opened for Indians, better odds are available. Good sportsbook.
Ciontolac Bogdan Laurentiu
29 October 2021
Comment from uk.trustpilot.com
I'm coming back with a review for grosvenor slots.After losing 400pounds + I've deposited 300 more. The same robbery happened. Stake 20 p=40,1.20 after 14-15 free spins. Stake 50p,1 pound=2 pounds after free spins. If this is not robbery, what it is then?Regardless of the noncence that their slots are regulated by I don't know who they are ripping people off.
Mr Jones
29 October 2021
Comment from uk.trustpilot.com
Garbage Slow and lagging all the time.Really poor site.Played for 2 hours.Withdrew my money and deleted the app. Stay clear of this site. Also asking for very sensitive documents regarding your earnings. Its not the 90s.Identity checks are very easy doing a very light credit search. Dont let them kid you into thinking it's part of the gaming commission rules. It's not. Intrusive bullsh*t. These are the very gaming sites that need closing down.
Gavs
28 October 2021
Comment from uk.trustpilot.com
Another bookie happy to advertise good odds and perks but unwilling to lay unless your a mug. £1 maximum bet says it all. Hides behind responsible gambling banner making you jump through hoops with documents, bank statements, P60’s, wage slips, pension statements etc which will take months only to be told you can bet on the casino which I never have or never want to or you can bet a £1 on the horses, very responsible!
Adam Jones
28 October 2021
Comment from uk.trustpilot.com
Never ever have I had my money kept for a non-runner. Absolute joke! Bunch of thieves!
Becky
28 October 2021
Comment from uk.trustpilot.com
Horrendous company. Rob, steal and cheat their customers.Stole £200 off me claiming they forgot to turn a market in play and so voided bet. They have no contact telephone number, no email address but only a sh1tty Live Chat service staffed by foreigners who leave you waiting 30 minutes for a reply and don't understand English.Yes the company is that bad!Betfair and Paddy Power are run by the same people so stay clear of Paddy Power aswell.They are forced to advertise heavily on TV and Radio as no one has a good word to say about them, so they are looking to prey on the naive who have no idea how corrupt and unscrupulous they are.Do NOT join Betfair or Paddy Power as they will take your money and try to ruin your life. There is no proper regulation in the industry so they behave how they like, (see Football Index saga where over £100 million was stolen).
Alexandra Thomas
28 October 2021
Comment from uk.trustpilot.com
I logged into BetFred today for the second time... After winning on my first ever £10 I withdrew £80 but won around £100+ few days ago, I thought I would try again. I Baught a £1 scratch card and won £40. The money was in my account within few hours too. Well Happy with Betfred. Thank you.
alex
27 October 2021
Comment from uk.trustpilot.com
New to this site and wished I had read reviews before hand. If you like a spin on slots then stay away from this money grabbing con merchants after just a few deposits, the spins were so bad I closed my account.
Justas
27 October 2021
Comment from uk.trustpilot.com
I have been with them for around a year and only had great experience. Withdrawal times and process is brilliant and I always will have respect for companies who handle transactions trouble free and are responsive.
aaron bishop
27 October 2021
Comment from uk.trustpilot.com
What a great start with bonuses, then a week into the site I placed a bet and it deducted the balance said the bet was placed. I come back half hour later thinking I won and bang no trace of the bet and my stake given back. I contacted them and their response was, we are sorry have a good night and your stake was given back to you. Wow so generous and caring. Also Sportnation I hope you respond to this and I’ll throw the transcripts in for you too.
Katie Una
27 October 2021
Comment from uk.trustpilot.com
Worst site ever existed. For starters, sites always freezing where litterly you have to keep restarting your phone everytimr you come on this site as it messes with your whole Internet browser. Absolute joke it is. Most times it vN take up2 20 minutes from the minute your logged onto the site to play one lousy game for them only to get all your money from you. Crazy. Thousands I've deposited in the last 6 month alone and not once have I won over £90 in the whole year n half I've been with them. Their jokers. I will not be playing on here again.
rajender
27 October 2021
Comment from uk.trustpilot.com
It is really good, as I am using it from more then one years now, but the only thing which I am facing now days that whenever I am trying to deposit they keep my miney on hold for long tym as in for more then 10 days this is not acceptable, it is my money, yeah but all the other things are good, yes sometime they change bet as well but now onwards I have start taking screenshots, the only concern is deposit money sometime get stuck which they use to credit back after a long time, so mine is still stuck and waiting to be get credited in my account. When I asked for compensation they denied and now these days chat support is pathetic
Karen Oliver
26 October 2021
Comment from uk.trustpilot.com
Excellent customer service- really helpful and quick to assist. Great site- really easy to use/navigate. Happy customer!
James
26 October 2021
Comment from uk.trustpilot.com
great quick service, thanks matchbook
Nicky dwyer
26 October 2021
Comment from uk.trustpilot.com
Stay clear. Con artists with terrible customer service. They just decide on matched and unmatched bets when they want. Two bets accepted then disappeared after both won.
jb
26 October 2021
Comment from uk.trustpilot.com
Great service, been using them for around 1 year, never had any problems. Their enhanced specials have been very useful, usually the best price. Many times I found the best prices only on Matchbook.
Mr Nicholas Keast
25 October 2021
Comment from uk.trustpilot.com
Really easy site to use. Customer service is excellent.
Lea - Wild Creative
25 October 2021
Comment from uk.trustpilot.com
Great platform to use, very easy to navigate. There customer services are polite and helpful.
meadehere
25 October 2021
Comment from uk.trustpilot.com
Simply the best. Staffed by real people for a change.
Jeanette Burden
25 October 2021
Comment from uk.trustpilot.com
Very helpful staff, had requested to be put on 0% commission and done within 5 minutes.
Mahri Abercrombie
25 October 2021
Comment from uk.trustpilot.com
very responsive on many platforms. Always happy to help!
Miles Robinson
25 October 2021
Comment from uk.trustpilot.com
Very easy to contact if you have problems, great customer service
Jade
23 October 2021
Comment from uk.trustpilot.com
Really good exchange and the customer service team are really helpful
Ged Deutrom
22 October 2021
Comment from uk.trustpilot.com
Top notch exchange, customer service is very quick and polite. best odds out there! highly recommended!
Dave Peacock
22 October 2021
Comment from uk.trustpilot.com
I contacted live chat for some information and I received a reply within minutes, great service. The site is simple to understand and easy to use.
customer
21 October 2021
Comment from uk.trustpilot.com
Rip offs .placed a good bet and the return was scandalous
Gavin
21 October 2021
Comment from uk.trustpilot.com
Very good experience with this exchange, very easy to navigate around the site. highly recommended.
Msimps
21 October 2021
Comment from uk.trustpilot.com
Great Exchange. Great odds. Highly recommend.
Paul Smith
21 October 2021
Comment from uk.trustpilot.com
Easy sign up and great site. Customer service helpful when needed.
Matt Loft
19 October 2021
Comment from uk.trustpilot.com
Great service always fast and reliable. Prices are much better than competitors 99% of the time. Matchbook is my go to!
Gavin McNae
19 October 2021
Comment from uk.trustpilot.com
Excellent customer service following a glitch. everything resolved with 1 contact. Great prices and offers. Thoroughly recommended
Steven
19 October 2021
Comment from uk.trustpilot.com
Very helpful and great odds
Niesh
17 October 2021
Comment from uk.trustpilot.com
Great service. Responded quickly
john
16 October 2021
Comment from uk.trustpilot.com
MATCHBOOK polite Super Fast on Aspects, Trustworthy . SUPERB :))))))))))
daffy duck
16 October 2021
Comment from uk.trustpilot.com
Excellent exchange, cover everything you want and good service, can't fault them
Stephen Caldwell
15 October 2021
Comment from uk.trustpilot.com
Decent betting exchange, they moved the industry with their 0% and forced lower commission across the exchanges. Seems they have ironed out previous issues like no 2FA and better user interface, the only negative is that they lag behind Betfair on key markets by one to two ticks, and liquidity can be patchy.
peter thompson
15 October 2021
Comment from uk.trustpilot.com
Straight forward, easy to use site with a big range of markets, excellent special markets. And with some really good, competitive exchange odds around... I would definitely recommend.
Prits
15 October 2021
Comment from uk.trustpilot.com
Fast and superb support in dealing with my query. More than happy to recommend Matchbook to anyone serious about betting
Anonymous
15 October 2021
Comment from uk.trustpilot.com
I found them to be very helpful, which my quere, quick response.
ST
15 October 2021
Comment from uk.trustpilot.com
Asked the team for help to be moved to 0% commission, was assisted very quickly. Very happy with service received. :-)
Jamie
15 October 2021
Comment from uk.trustpilot.com
Excellent Customer Service. Enhanced Football Specials really good value!
customer
14 October 2021
Comment from uk.trustpilot.com
Really great customer service, swift response to all questions and helped massively in resolving my issue.
Ceri Beynon
14 October 2021
Comment from uk.trustpilot.com
Very good site with clear layout. Enhanced Specials are a great feature. Excellent Customer service
GARYHALL HUDDLESTON
14 October 2021
Comment from uk.trustpilot.com
I had a quick queary. Pete helped me right awau dispite the site being down for most of yesterday, they came back to immiedateluy
Joe
13 October 2021
Comment from uk.trustpilot.com
Very good website and app, staff also very helpful whenever i've had a query or issue
Steve Martin
11 October 2021
Comment from uk.trustpilot.com
Been with Matchbook for a few weeks now and I have to say out of the 3 exchanges I use this is consistently amongst the best prices. Best thing is you can place bets as well as lays and there seems to be a far greater depth in markets compared to competitors or at least the ones I use anyway. On a couple of occasions I have logged on to chat with an issue they are have responded almost immediately and have sorted me out. Loving the service to date and a happy user keep it up!
Kevin
11 October 2021
Comment from uk.trustpilot.com
Very good website and brilliant customer service
Andi Parkinson
11 October 2021
Comment from uk.trustpilot.com
From very competitive odds, great offers and all round great customer service, Matchbook is up there with the best of them, I wouldn't hesitate to recommend them to any novice to experienced bettor.
Mark
11 October 2021
Comment from uk.trustpilot.com
Fantastic platform customer service spot on and easy to navigate. Thank you Matchbook
Sach
29 October 2021
Comment from uk.trustpilot.com
I cannot stress this enough.Do not waste your hard earned money with this company. They have owed me £950 for over a week.They first told me everything had been processed and would be given to me within 3 working days. Failing that, if it doesnt reach my account within 3 working days, they would provide me with an ARN code so my bank could locate the payment. 2 days after the point they should have given me this code, they once again moved the goal posts to 8 working days, claiming that there was an issue with visa payments. All this after claiming the issue was because they didnt pay me with visa direct ( which btw, they never have, and i have emails from them saying they both do and do not use visa direct, and have never and will never provide me with this service )Its been lie, after lie, after lie, after lie. They say the money is now the banks issue, but they wont even offer me proof of payment, to help the bank locate.If you want your winnings to be lost, dont even think about betting with novibet. Their website is nice, their odds are okay, but their customer service, and their lies, are enough to make a gambler lose more hair than they already deserve.
I cannot stress this enough.Do not waste your hard earned money with this company. They have owed me £950 for over a week.They first told me everything had been processed and would be given to me within 3 working days. Failing that, if it doesnt reach my account within 3 working days, they would provide me with an ARN code so my bank could locate the payment. 2 days after the point they should have given me this code, they once again moved the goal posts to 8 working days, claiming that there was an issue with visa payments. All this after claiming the issue was because they didnt pay me with visa direct ( which btw, they never have, and i have emails from them saying they both do and do not use visa direct, and have never and will never provide me with this service )Its been lie, after lie, after lie, after lie. They say the money is now the banks issue, but they wont even offer me proof of payment, to help the bank locate.If you want your winnings to be lost, dont even think about betting with novibet. Their website is nice, their odds are okay, but their customer service, and their lies, are enough to make a gambler lose more hair than they already deserve.