Matchbook PLAYER REVIEWS(1272)
Adam Edwards
15 May 2021
Comment from uk.trustpilot.com
A great exchange to use with some good markets that others do not offer :)
Joseph Stuart
14 May 2021
Comment from uk.trustpilot.com
warning... DO NOT play the automated Blackjack games on their website. They are out to make money from you, and are quite obviously a scam - dealer nearly always gets higher than player, or player busts - especially when you up the stake. Am currently trying to reclaim this money from the Gambling Commission/court.
Steve
14 May 2021
Comment from uk.trustpilot.com
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Jarek
14 May 2021
Comment from uk.trustpilot.com
Thank you for the great approach to your users. You are the best exchange!
Mr Anthony
12 May 2021
Comment from uk.trustpilot.com
Martin Jones
12 May 2021
Comment from uk.trustpilot.com
The best betting exchange bar none, great odds, website so easy to navigate, top notch interface. Why use anyone else.
Res Ches
11 May 2021
Comment from uk.trustpilot.com
Really great and easy to use. The Enhanced Specials are great value and if you find a good match somewhere you can request it on live chat. Nothing is ever a problem for them.
Balu Bablow
11 May 2021
Comment from uk.trustpilot.com
I once used their site long time back and even had it verified recently i tried to use them again the customer service agent asked me to verify he only needs passport won't accept an indian national id or license and locked my account where as spredex verified me with the pan card within few hours without any trouble wish they could change their policies i would love to bet again on the horse racing market i believe I'm a good enough handicapper .
Michael
10 May 2021
Comment from uk.trustpilot.com
Trustpilot need to seriously investigate these copy/paste 5 Star reviews from accounts with 1-3 reviews in total. In the UK there are from my own knowledge and experience 4 betting exchanges. I'm sure there's a couple I haven't used but my review for Matchbook and it's BLATANTLY FAKE reviews is based on the 4 of them. Matchbook somehow has over 4 stars. Smarkets 2.2 stars, Betfair 1.3 and Betdaq is another one with BLATANTLY FAKE reviews bringing Them to 3.6. Smarkets and Betfair are comfortably the better of the two. Not even a contest. Betfair wins that battle just as comfortably but the gulf between SM and Betfair bs Matchbook and Betdaq can't even begin to be described. Matchbook is dead and was even investigated for money laundering, in play their markets even on massive football games are dead compared to Betfair. Betdaq is very similar, biggest difference with Betdaq they have never had their UK license suspended for months. MB customer service is also.... meh. It's not that bad, I rate their customer service above Smarkets. However it certainly isn't the 5 star heaven the fake reviews here imply it has. For me Matchbook died when they removed a 0% commission to people using matched betting sites, although that was closely followed by their license being suspended for months so maybe it's the latter or a mix of both. Essay almost over I mainly felt obliged to give an accurate review and try to highlight how extreme the fake reviews for Matchbook are. They are not 0.9 stars better than Smarkets, and they are CERTAINLY not almost 3 stars better than Betfair. I would struggle to give any company anything above a 1 star when they abuse fake reviews the way they clearly are on here.
Andy
08 May 2021
Comment from uk.trustpilot.com
Great betting exchange with good commission offers for matched betting and helpful staff
Ratim
08 May 2021
Comment from uk.trustpilot.com
On par if not better than the other betting/exchange sites. Customer support is excellent
Abbie Hughes
07 May 2021
Comment from uk.trustpilot.com
Really good odds in comparison with others and so helpful!
joe
07 May 2021
Comment from uk.trustpilot.com
Good odds, helpful staff. Love your enhanced specials section. :)
Electric Mayhem
06 May 2021
Comment from uk.trustpilot.com
I would highly recommended Matchbook as an exchange you want to sign up to. They have a simple easy to use, and navigate layout. A great selection of sports/events with competitive odds for both backing and laying, but best of all their customer service a smashing. They've helped me out on the few occasions I needed them, and they respond quickly and take ownership.
Alex Moore
05 May 2021
Comment from uk.trustpilot.com
Customer Service is very very good and quick to respond to any queries.
Ross Coundon
05 May 2021
Comment from uk.trustpilot.com
Good offers, simple to use.
Simon
04 May 2021
Comment from uk.trustpilot.com
Great exchange lots of things to bet on especially the football Recommend
Lawrence Walpole
04 May 2021
Comment from uk.trustpilot.com
Matchbook customer service is brilliant, contacted them through oddsmonkey and got a helpful response almost instantly
Lee
04 May 2021
Comment from uk.trustpilot.com
The enhanced specials are a great feature
Kurt Russel
03 May 2021
Comment from uk.trustpilot.com
An OK exchange but when it comes to casino, typical casino site, love you when you lose but as soon as you start winning, they shut down your account. Sent money so that's good but shutting account because costumer gets lucky...
Anthony Tomlin
02 May 2021
Comment from uk.trustpilot.com
Responsive and personal. Nice to have prompt help.
customer
01 May 2021
Comment from uk.trustpilot.com
Fantastic site Keep it going!
David Sanderson
30 April 2021
Comment from uk.trustpilot.com
Excellent customer service when called upon, thanks!
Michael Price
23 April 2021
Comment from uk.trustpilot.com
Excellent assistance on technical issue from Peter.
Owen Brady
22 April 2021
Comment from uk.trustpilot.com
Easy to use, good customer service. Enhanced Specials are very useful.
James Lincoln
21 April 2021
Comment from uk.trustpilot.com
Great customer service, good markets to bet on as well!
Ig
21 April 2021
Comment from uk.trustpilot.com
Elliot Essex
20 April 2021
Comment from uk.trustpilot.com
Very good customer service, quick and helpful
Oliver Sagols
19 April 2021
Comment from uk.trustpilot.com
Great, recommended
Justin O.
19 April 2021
Comment from uk.trustpilot.com
Fantastic customer service support team, quick to respond, very understanding and resolve issues without issue. Great odds as well!
Oliver Sagols
18 April 2021
Comment from uk.trustpilot.com
Great customer service, site is so easy, recommend it!
Christopher Edward Wakeling
17 April 2021
Comment from uk.trustpilot.com
Quick and easy to use with fantastic customer service
Hal Watmough
17 April 2021
Comment from uk.trustpilot.com
Great exchange with great support and great service. I use them all the time. Highly recommend!
Mark Gull
17 April 2021
Comment from uk.trustpilot.com
Excellent service. Quick to reply and helpful.
Charlotte Stopper
17 April 2021
Comment from uk.trustpilot.com
Easy to use, great exchange rates. Highly recommended!
Chloe Perucca White
16 April 2021
Comment from uk.trustpilot.com
Really good customer services. Quick and dillegent !
Ben House
16 April 2021
Comment from uk.trustpilot.com
John mee
16 April 2021
Comment from uk.trustpilot.com
Excellent service quick and polite no what there doing
gemma
16 April 2021
Comment from uk.trustpilot.com
I had the misfortune of making a deposit during payment processing delays on Saturday April 10th (on the Grand National of all days!), received an email 20 minutes later claiming 'We are glad to inform you that these issues have now been resolved, and you should be able to deposit and withdraw as normal again. Any pending deposits should now have been added to your Matchbook account.' It has been 7 days and not only has the money not reached my matchbook account but in the mean time support agents do not take responsibility and blame my bank for the 'pending transaction', say they have no control over the payment, take 24hrs to respond to emails and then have the audacity to advise me not to 'gamble' money I cannot afford! I will change this to a two star review if the money gets returned before my bank automatically retrieves the payment on Sunday 18th after languishing unclaimed by the merchant.
Paul
24 January 2021
Comment from uk.trustpilot.com
So pleased this exchange is back and running well..easy to use...and reliable..UNLIKE SMARKETS who to be honest I think are a bunch of crooks who should have their licence taken away from them..so have moved all my business over to Matchbook and a NOTHER..not too difficult to work out :)..Well done matchbook keep up the great work , hope to see loads more Smarkets punters switch to a decent exchange. To all use Smarkets guys look at the reviews..your are in trouble if you like winning..
md samsul islam
24 January 2021
Comment from uk.trustpilot.com
nice exchange betting site . i love it
JC
23 January 2021
Comment from uk.trustpilot.com
Excellent site. Really easy to use, clear and easy to navigate through sports. Only downside for me is placing accumulators, example btts 4 fold which I would usually do in bookie shops
Geo
23 January 2021
Comment from uk.trustpilot.com
Irena
23 January 2021
Comment from uk.trustpilot.com
Professional, up to date and easy to use service. Thank you for existing.
Phil Andrews
23 January 2021
Comment from uk.trustpilot.com
This is a really nice exchange and a good, viable alternative to some of the other, perhaps more household names on the market. The interface is user-friendly and customer service is excellent. Perhaps most importantly, the odds are comparible with those of other exchanges as is the commission rate, and there is always a good amount of liquidity. I can't think of any good reason for the serious sports trader not to open an account with Matchbook and to have this exchange in their regular portfolio.
b s
21 January 2021
Comment from uk.trustpilot.com
I made the leap and decided to try Matchbook after experiencing the *worst* Betfair customer service experience. So, I bet on politics and there were only 3 politics markets open at Matchbook but I found that I was able to bet on them at surprisingly great odds and there was plenty of liquidity. Commission was 2% which is good by me. After the markets had settled (very promptly done which is appreciated) I withdrew £14.9k and the money was in my account literally the next day which was great. I found the site mostly professional to use and everything was smooth. I do admit to having felt nervous about Matchbook's lack of protection for customer funds if the business ever happens to go bust, so bear that in mind. And like Betdaq and smarkets, they can't compare to Betfair for number of markets and liquidity but I don't really know how you can change Betfair Exchange's long dominance of the betting exchanges no matter how much I'd love to see that happen. Betfair has really sucked ever since Flutter took them over; it's like they don't even understand pro gambling now. At least now I will have another option to consider and I would use Matchbook again.
customer
21 January 2021
Comment from uk.trustpilot.com
Excellent and prompt response. Thanks
Graeme
20 January 2021
Comment from uk.trustpilot.com
"We can Not verify your account, send driving licence back and front pic or utility bills. " I sent driving licence as requested and because the address on the licence is not within the past 3 months. They want utility bills. WHAT A PILE OF CRAP Driving licence is legal document of identification. Even the police accept it when wanting proof of address. 8 other companies have no problem of verification. Use another company betfair betdq or smarkets you will have no problem. Unless your a ghost.
Jordan Whitby
16 January 2021
Comment from uk.trustpilot.com
Locked me out of my account once I had a decent amount of money in there and refusing to give it back.
Ouroboruss
15 May 2021
Comment from uk.trustpilot.com