Matchbook PLAYER REVIEWS(1293)
Matthew Sulley
26 May 2021
Comment from uk.trustpilot.com
Pathetic exchange. Don't even bother trying to get your monthly deposit limit increased.They want proof of everything, extremely unhelpful!!!! Live chat are useless
Pathetic exchange. Don't even bother trying to get your monthly deposit limit increased.They want proof of everything, extremely unhelpful!!!! Live chat are useless
Reply
Graeme H
26 May 2021
Comment from uk.trustpilot.com
Matchbook is a much underrated betting exchange with very good promotions and lay markets, which makes a great effort to interact with its users. I missed out on a 0% commission offer but a quick chat with them and they moved me on to the promotion within a few minutes. Great work!
Matchbook is a much underrated betting exchange with very good promotions and lay markets, which makes a great effort to interact with its users. I missed out on a 0% commission offer but a quick chat with them and they moved me on to the promotion within a few minutes. Great work!
Reply
Tom Tyler
26 May 2021
Comment from uk.trustpilot.com
Great experience. Love the enhanced specials section.
Great experience. Love the enhanced specials section.
Reply
Ian Richards
26 May 2021
Comment from uk.trustpilot.com
Matchbook is a user friendly website to use and navigate through which makes it easy to find the sport/bet you want to place. Support is also quick and comprehensive in answering queries to ensure peace of mind.
Matchbook is a user friendly website to use and navigate through which makes it easy to find the sport/bet you want to place.
Support is also quick and comprehensive in answering queries to ensure peace of mind.
Reply
Tom
26 May 2021
Comment from uk.trustpilot.com
Great support and competitive rates. Cheers guys!
Great support and competitive rates.
Cheers guys!
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John
26 May 2021
Comment from uk.trustpilot.com
Been with Matchbook a number of years (and apart from them getting rid of their iPad app) and always been impressed with them. Their customer service are probably the quickest and easiest to deal with of betting companies I've used.
Been with Matchbook a number of years (and apart from them getting rid of their iPad app) and always been impressed with them. Their customer service are probably the quickest and easiest to deal with of betting companies I've used.
Reply
R_D
26 May 2021
Comment from uk.trustpilot.com
Easy to use and navigate. Good range when it comes to Enhance Offers for multiple sports and laying bets. Competitive exchange market to others. Live Chat are always quick and helpful on request
Easy to use and navigate. Good range when it comes to Enhance Offers for multiple sports and laying bets. Competitive exchange market to others. Live Chat are always quick and helpful on request
Reply
Paul Lawson
26 May 2021
Comment from uk.trustpilot.com
User friendly website, great customer service, fantastic lay Enhanced Offers. Would 100% recommend.
User friendly website, great customer service, fantastic lay Enhanced Offers.
Would 100% recommend.
Reply
Daniel Bullard
26 May 2021
Comment from uk.trustpilot.com
Excellent betting exchange offering great promotions and great customer service. Makes my sports trading an easy and hassle free experience.
Excellent betting exchange offering great promotions and great customer service. Makes my sports trading an easy and hassle free experience.
Reply
Callum O'Connell
26 May 2021
Comment from uk.trustpilot.com
Great service and a wide variety of events to bet on. Their exchanges for multiples on various days of the week are great. Any time I've had an issue, their live chat has always been very helpful and the issues are nearly always handled quickly and efficiently! The design of the website is nice and simple, and easy to navigate. One of the best of the major exchanges out there.
Great service and a wide variety of events to bet on. Their exchanges for multiples on various days of the week are great. Any time I've had an issue, their live chat has always been very helpful and the issues are nearly always handled quickly and efficiently!
The design of the website is nice and simple, and easy to navigate. One of the best of the major exchanges out there.
Reply
Michael Ord
25 May 2021
Comment from uk.trustpilot.com
I trying to set up a new account with these FUxxxx MONEY BASsssdd WANnnnk. I SENT THE MY DRIVER LICENSE AND LOADS OF OTHER LETTERS THEY ASKED FOR THEY LET ME PUT £50 IN MY MATCHBOOK ACCOUNT BEFORE THEY CHECKED MY DRIVER LICENSE AND LETTERS THEY SENT ME A EMAIL TELLING ME THAT THE LETTER WERE NO GOOD CUD NOT OPEN A ACCOUNT.. SO I PHONED THEM 5 TIMES TO TELL THE TO PUT MY £50 MY BANK ..THEY SHUD NOT OF LET ME PUT 50 IN THERE SHI MATCHBOOK ACCOUNT THEY SAID ITS WOULD TAKE 1 / 3 DAYS BUT NOW ITS 21 days and no FUxx MONEY THEY TELL ME A CARNT IS BACK BECAUSE A FAILED THERE VERTCTOIN.. ROBBERS BASxxc
I trying to set up a new account with these FUxxxx MONEY BASsssdd WANnnnk. I SENT THE MY DRIVER LICENSE AND LOADS OF OTHER LETTERS THEY ASKED FOR THEY LET ME PUT £50 IN MY MATCHBOOK ACCOUNT BEFORE THEY CHECKED MY DRIVER LICENSE AND LETTERS THEY SENT ME A EMAIL TELLING ME THAT THE LETTER WERE NO GOOD CUD NOT OPEN A ACCOUNT.. SO I PHONED THEM 5 TIMES TO TELL THE TO PUT MY £50 MY BANK ..THEY SHUD NOT OF LET ME PUT 50 IN THERE SHI MATCHBOOK ACCOUNT THEY SAID ITS WOULD TAKE 1 / 3 DAYS BUT NOW ITS 21 days and no FUxx MONEY THEY TELL ME A CARNT IS BACK BECAUSE A FAILED THERE VERTCTOIN.. ROBBERS BASxxc
Reply
Cydonian Knight
25 May 2021
Comment from uk.trustpilot.com
I have been with Matchbook for a few months now. Giving me enough time to form an opinion. The customer service aspect of Matchbook is first class, I have always had any issues dealt with quickly and with great response. The markets for the sportsbook and exchange are getting better all the time, there is room for improvement but i assume this will continue to improve. I am impressed with Matchbook and if they continue to improve on the side of sportbook and exchange, then i think they can make bigger progress with the likes of Smarkets and Betfair still taking their place as more popular for now.
I have been with Matchbook for a few months now. Giving me enough time to form an opinion. The customer service aspect of Matchbook is first class, I have always had any issues dealt with quickly and with great response. The markets for the sportsbook and exchange are getting better all the time, there is room for improvement but i assume this will continue to improve. I am impressed with Matchbook and if they continue to improve on the side of sportbook and exchange, then i think they can make bigger progress with the likes of Smarkets and Betfair still taking their place as more popular for now.
Reply
Donald
24 May 2021
Comment from uk.trustpilot.com
so far things are good with matchbook but i only joined two months ago so it still a bit early to judge this company in full.
so far things are good with matchbook but i only joined two months ago so it still a bit early to judge this company in full.
Reply
Luke
22 May 2021
Comment from uk.trustpilot.com
Good odds, good liquidity, good 0% offer. Would recommend as an exchange! Also, helpful customer service, resolved my issue extremely quickly!
Good odds, good liquidity, good 0% offer. Would recommend as an exchange!
Also, helpful customer service, resolved my issue extremely quickly!
Reply
Dan Daniel
22 May 2021
Comment from uk.trustpilot.com
Very happy with Matchbook. Great odds. Often better than any of the other exchanges.
Very happy with Matchbook. Great odds. Often better than any of the other exchanges.
Reply
Margarita
21 May 2021
Comment from uk.trustpilot.com
A beautiful design of the website,deep liquidity, low commissions, bonuses and free bets often offered. This is my favorite bookmaker.Thank you, Matchbook!
A beautiful design of the website,deep liquidity, low commissions, bonuses and free bets often offered. This is my favorite bookmaker.Thank you, Matchbook!
Reply
samuel fugler
18 May 2021
Comment from uk.trustpilot.com
Had some issue with 0% commission and when I raised my issue it was solved quickly and professionally. Online chat team were great
Had some issue with 0% commission and when I raised my issue it was solved quickly and professionally. Online chat team were great
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customer
16 May 2021
Comment from uk.trustpilot.com
Fantastic and prompt service from the online chat team!
Fantastic and prompt service from the online chat team!
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Gareth Hibbott
15 May 2021
Comment from uk.trustpilot.com
VERY GOOD CUSTOMER SERVICES AND GREAT ODDS FOR BETTING.
VERY GOOD CUSTOMER SERVICES AND GREAT ODDS FOR BETTING.
Reply
Adam Edwards
15 May 2021
Comment from uk.trustpilot.com
A great exchange to use with some good markets that others do not offer :)
A great exchange to use with some good markets that others do not offer 🙂
Reply
Joseph Stuart
14 May 2021
Comment from uk.trustpilot.com
warning... DO NOT play the automated Blackjack games on their website. They are out to make money from you, and are quite obviously a scam - dealer nearly always gets higher than player, or player busts - especially when you up the stake. Am currently trying to reclaim this money from the Gambling Commission/court.
warning… DO NOT play the automated Blackjack games on their website. They are out to make money from you, and are quite obviously a scam – dealer nearly always gets higher than player, or player busts – especially when you up the stake. Am currently trying to reclaim this money from the Gambling Commission/court.
Reply
Steve
14 May 2021
Comment from uk.trustpilot.com
Wanna get rich with Sports Betting? Here is the the strategies to get rich! Not everyone offers Real betting tips, and that’s the reason we should be careful on who to trust, a guy I met on Instagram called ALEXDURKI_ made me rich with his Tips and I would recommend everyone who wanna get rich to message this guy! By the way 18bet helped me achieve this goal!
Wanna get rich with Sports Betting?
Here is the the strategies to get rich!
Not everyone offers Real betting tips, and that’s the reason we should be careful on who to trust, a guy I met on Instagram called ALEXDURKI_ made me rich with his Tips and I would recommend everyone who wanna get rich to message this guy! By the way 18bet helped me achieve this goal!
Reply
Jarek
14 May 2021
Comment from uk.trustpilot.com
Thank you for the great approach to your users. You are the best exchange!
Thank you for the great approach to your users. You are the best exchange!
Reply
Martin Jones
12 May 2021
Comment from uk.trustpilot.com
The best betting exchange bar none, great odds, website so easy to navigate, top notch interface. Why use anyone else.
The best betting exchange bar none, great odds, website so easy to navigate, top notch interface. Why use anyone else.
Reply
Res Ches
11 May 2021
Comment from uk.trustpilot.com
Really great and easy to use. The Enhanced Specials are great value and if you find a good match somewhere you can request it on live chat. Nothing is ever a problem for them.
Really great and easy to use. The Enhanced Specials are great value and if you find a good match somewhere you can request it on live chat. Nothing is ever a problem for them.
Reply
Balu Bablow
11 May 2021
Comment from uk.trustpilot.com
I once used their site long time back and even had it verified recently i tried to use them again the customer service agent asked me to verify he only needs passport won't accept an indian national id or license and locked my account where as spredex verified me with the pan card within few hours without any trouble wish they could change their policies i would love to bet again on the horse racing market i believe I'm a good enough handicapper .
I once used their site long time back and even had it verified recently i tried to use them again the customer service agent asked me to verify he only needs passport won't accept an indian national id or license and locked my account where as spredex verified me with the pan card within few hours without any trouble wish they could change their policies i would love to bet again on the horse racing market i believe I'm a good enough handicapper .
Reply
Michael
10 May 2021
Comment from uk.trustpilot.com
Trustpilot need to seriously investigate these copy/paste 5 Star reviews from accounts with 1-3 reviews in total. In the UK there are from my own knowledge and experience 4 betting exchanges. I'm sure there's a couple I haven't used but my review for Matchbook and it's BLATANTLY FAKE reviews is based on the 4 of them. Matchbook somehow has over 4 stars. Smarkets 2.2 stars, Betfair 1.3 and Betdaq is another one with BLATANTLY FAKE reviews bringing Them to 3.6. Smarkets and Betfair are comfortably the better of the two. Not even a contest. Betfair wins that battle just as comfortably but the gulf between SM and Betfair bs Matchbook and Betdaq can't even begin to be described. Matchbook is dead and was even investigated for money laundering, in play their markets even on massive football games are dead compared to Betfair. Betdaq is very similar, biggest difference with Betdaq they have never had their UK license suspended for months. MB customer service is also.... meh. It's not that bad, I rate their customer service above Smarkets. However it certainly isn't the 5 star heaven the fake reviews here imply it has. For me Matchbook died when they removed a 0% commission to people using matched betting sites, although that was closely followed by their license being suspended for months so maybe it's the latter or a mix of both. Essay almost over I mainly felt obliged to give an accurate review and try to highlight how extreme the fake reviews for Matchbook are. They are not 0.9 stars better than Smarkets, and they are CERTAINLY not almost 3 stars better than Betfair. I would struggle to give any company anything above a 1 star when they abuse fake reviews the way they clearly are on here.
Trustpilot need to seriously investigate these copy/paste 5 Star reviews from accounts with 1-3 reviews in total.
In the UK there are from my own knowledge and experience 4 betting exchanges. I'm sure there's a couple I haven't used but my review for Matchbook and it's BLATANTLY FAKE reviews is based on the 4 of them.
Matchbook somehow has over 4 stars. Smarkets 2.2 stars, Betfair 1.3 and Betdaq is another one with BLATANTLY FAKE reviews bringing Them to 3.6.
Smarkets and Betfair are comfortably the better of the two. Not even a contest. Betfair wins that battle just as comfortably but the gulf between SM and Betfair bs Matchbook and Betdaq can't even begin to be described. Matchbook is dead and was even investigated for money laundering, in play their markets even on massive football games are dead compared to Betfair. Betdaq is very similar, biggest difference with Betdaq they have never had their UK license suspended for months.
MB customer service is also…. meh. It's not that bad, I rate their customer service above Smarkets. However it certainly isn't the 5 star heaven the fake reviews here imply it has.
For me Matchbook died when they removed a 0% commission to people using matched betting sites, although that was closely followed by their license being suspended for months so maybe it's the latter or a mix of both.
Essay almost over I mainly felt obliged to give an accurate review and try to highlight how extreme the fake reviews for Matchbook are. They are not 0.9 stars better than Smarkets, and they are CERTAINLY not almost 3 stars better than Betfair. I would struggle to give any company anything above a 1 star when they abuse fake reviews the way they clearly are on here.
Reply
Andy
08 May 2021
Comment from uk.trustpilot.com
Great betting exchange with good commission offers for matched betting and helpful staff
Great betting exchange with good commission offers for matched betting and helpful staff
Reply
Ratim
08 May 2021
Comment from uk.trustpilot.com
On par if not better than the other betting/exchange sites. Customer support is excellent
On par if not better than the other betting/exchange sites. Customer support is excellent
Reply
Abbie Hughes
07 May 2021
Comment from uk.trustpilot.com
Really good odds in comparison with others and so helpful!
Really good odds in comparison with others and so helpful!
Reply
joe
07 May 2021
Comment from uk.trustpilot.com
Good odds, helpful staff. Love your enhanced specials section. :)
Good odds, helpful staff. Love your enhanced specials section. 🙂
Reply
Electric Mayhem
06 May 2021
Comment from uk.trustpilot.com
I would highly recommended Matchbook as an exchange you want to sign up to. They have a simple easy to use, and navigate layout. A great selection of sports/events with competitive odds for both backing and laying, but best of all their customer service a smashing. They've helped me out on the few occasions I needed them, and they respond quickly and take ownership.
I would highly recommended Matchbook as an exchange you want to sign up to. They have a simple easy to use, and navigate layout. A great selection of sports/events with competitive odds for both backing and laying, but best of all their customer service a smashing. They've helped me out on the few occasions I needed them, and they respond quickly and take ownership.
Reply
Alex Moore
05 May 2021
Comment from uk.trustpilot.com
Customer Service is very very good and quick to respond to any queries.
Customer Service is very very good and quick to respond to any queries.
Reply
Ross Coundon
05 May 2021
Comment from uk.trustpilot.com
Good offers, simple to use.
Good offers, simple to use.
Reply
Simon
04 May 2021
Comment from uk.trustpilot.com
Great exchange lots of things to bet on especially the football Recommend
Great exchange lots of things to bet on especially the football
Recommend
Reply
Lawrence Walpole
04 May 2021
Comment from uk.trustpilot.com
Matchbook customer service is brilliant, contacted them through oddsmonkey and got a helpful response almost instantly
Matchbook customer service is brilliant, contacted them through oddsmonkey and got a helpful response almost instantly
Reply
Lee
04 May 2021
Comment from uk.trustpilot.com
The enhanced specials are a great feature
The enhanced specials are a great feature
Reply
Kurt Russel
03 May 2021
Comment from uk.trustpilot.com
An OK exchange but when it comes to casino, typical casino site, love you when you lose but as soon as you start winning, they shut down your account. Sent money so that's good but shutting account because costumer gets lucky...
An OK exchange but when it comes to casino, typical casino site, love you when you lose but as soon as you start winning, they shut down your account. Sent money so that's good but shutting account because costumer gets lucky…
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Anthony Tomlin
02 May 2021
Comment from uk.trustpilot.com
Responsive and personal. Nice to have prompt help.
Responsive and personal. Nice to have prompt help.
Reply
customer
01 May 2021
Comment from uk.trustpilot.com
Fantastic site Keep it going!
Fantastic site
Keep it going!
Reply
David Sanderson
30 April 2021
Comment from uk.trustpilot.com
Excellent customer service when called upon, thanks!
Excellent customer service when called upon, thanks!
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Michael Price
23 April 2021
Comment from uk.trustpilot.com
Excellent assistance on technical issue from Peter.
Excellent assistance on technical issue from Peter.
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Owen Brady
22 April 2021
Comment from uk.trustpilot.com
Easy to use, good customer service. Enhanced Specials are very useful.
Easy to use, good customer service. Enhanced Specials are very useful.
Reply
James Lincoln
21 April 2021
Comment from uk.trustpilot.com
Great customer service, good markets to bet on as well!
Great customer service, good markets to bet on as well!
Reply
Elliot Essex
20 April 2021
Comment from uk.trustpilot.com
Very good customer service, quick and helpful
Very good customer service, quick and helpful
Reply
Customer
27 May 2021
Comment from uk.trustpilot.com
Excellent betting exchange, so easy to use and currently on a fantastic offer (0% commission).
Excellent betting exchange, so easy to use and currently on a fantastic offer (0% commission).