Matchbook PLAYER REVIEWS(1271)
FJGH
03 January 2021
Comment from uk.trustpilot.com
Posted a misleading boost - Harry Kane to score 2+ on target. When I checked on live chat I was told that this was the correct lay for a William Hill boost - Harry Kane to score 3 or more on target. I understand that other match bettors were told the same thing, before matchbook went on to post what they said was the correct lay bet Harry Kane to score 3+ on target. Harry Kane scored two shots on target and this exchange refused to pay out or void the first bet leaving many people out of pocket. Have reported them to the gambling commision.
Zpades Acer
03 January 2021
Comment from uk.trustpilot.com
I closed my account with them as soon as I was informed that they were dealing with thieves and money launderers. The GC gave their license back but we all know how unfit for purpose the GC is in this country. Beware guys this is a shoddy company who have a history of dealing with thieves and criminals.
Bailey
28 December 2020
Comment from uk.trustpilot.com
Very disappointed with the matchbook. They voided Acca while one leg was already in play. Unacceptable, not possible to lay elsewhere. Lost a wedge of money today due to this. They say about their terms on voiding the whole acca if one match called off. But you can't do that when it's already in play. Should at least reduce it to a double and MATCH the bookies. Definitely taking my custom elsewhere. Place your accas elsewhere.
Reshanga Abeygunawardena
28 December 2020
Comment from uk.trustpilot.com
Avoid. Matchbook offers Enhanced ACCAs which after starting and a single team selection loses, they will not honour lay bets due to postponement of a selection within the ACCA. Stick to Smarkets instead as they will honour their lay bets and not leave customers out of pocket. Customer service advisors will not take customer feedback either. Use at your own peril of your funds. Suspended once before for dodgy practices and can see why.
Jane
28 December 2020
Comment from uk.trustpilot.com
On 29th December this exchange voided my Leicester, Chelsea, Man City acca due to the Man City v Everton game having been called off. To do this once the Crystal Palace v Leicester game had started was disgusting. Fair enough my stake was returned, and I simply lost the value of the free bet I’d used for a back bet. Others lost their stake money on their back bet as some bookies let this acca run as a double - the first match ended as a draw. They thought their lay bet would protect their money, but it didn’t because this bunch of shady tossers had voided the whole acca after the first match had started.
Adrian
28 December 2020
Comment from uk.trustpilot.com
Justin Boyce
26 December 2020
Comment from uk.trustpilot.com
Poor site 5 games in a row I tried failed to load all Red tiger games, experienced lag on others didnt get any winnings left after realizing no professional operator would have a site in this condition. Use at your own risk!
Rob Bishop
09 December 2020
Comment from uk.trustpilot.com
I had a brilliantly quick response to my enquiry which I sent in at a very late time of night. Really impressed at someone getting back to me despite the late hour. Thanks!
Mr jim thorpe
09 December 2020
Comment from uk.trustpilot.com
I was annoyed by constant requirements to wrong password or username. When I was told that it was my failure to supply security proofs for identity. The clear details were appreciated.
Richard tyler
07 December 2020
Comment from uk.trustpilot.com
I started betting months ago, charged my account with £1500,and i lost all. Fortunately for me, last 3 weeks i met on guy on Instagram called ity_tipsterr ,the guy games are nerve wrecking!!!..I’ve won more than £75,000 just within the last 3 weeks, and guess what?, he doesn’t charge a penny for his games, you only pay him after you win! I will definitely recommend y’a to go check him out on Instagram.
Stuart
30 November 2020
Comment from uk.trustpilot.com
Very helpful service. Many thanks for your help on the live chat service.
Ripped orf
30 November 2020
Comment from uk.trustpilot.com
Paul G brand manager Waste of time Matchbook want to know your data when your winning ..when your betting losers they let you carry on ...not in the top 10 online bookies . Avoid use Betfair
Ewan Fraser
22 November 2020
Comment from uk.trustpilot.com
Poor layout and format. Not very clear. Not user friendly. I placed a bet and had won 2 out of 3 fixtures. The last fixture hadn't even played. I backed all three teams to win. I even checked the bet over on live chat. Later on that day, I found no trace of my bet. Following day first two fixtures on my treble won. After the second fixture finished, my bet went disappearing again. I contacted live chat to be told that the bets placed had handicaps with a certain amount of goals required. This was the first I had heard of it, considering this wasn't made clear at each stage nor mentioned on live chat, at the first time of checking! I requested that my account be closed with immediate effect. I use Smarkets and Betfair, for exchanges. A lot better to use all round, user friendly, clearer layout and format. No hidden catches, no deposit or withdrawal issues ether. Proceed with Matchbook at your own risk! Just my opinion! My advice is don't use this sub standard exchange. They can keep the money they have stung me for, because they will not get a second chance to mug me off!
customer
20 November 2020
Comment from uk.trustpilot.com
Bets are quickly matched. The withdrawn amount reaches you faster. Faster response from support center. The only issue i have is not being able to see my matched Bets history.
Tim
19 November 2020
Comment from uk.trustpilot.com
Really good. Bets can be made instantly. The odds combine on the same bet, for example if you make a bet or a laybet and then bet again, the odds will combine and create an average bet/odds/liability. Also 0% commission on the exchange, a must have exchange alongside Betfair and smarkets.
David Howarth
19 November 2020
Comment from uk.trustpilot.com
Pretty good for starters. With one or 2 tweaks and more members on board then the liquidity will improve. Overall though, a very good exchange platform. Also the 0% commission (for now) is a big reason to be a member!
Johnny w
18 November 2020
Comment from uk.trustpilot.com
Like this exchange. Its consistent and reliable. Only problem i have is liquidity in tennis matches and lack of live stream. If it had this I feel it would over take betfair as a competitor
navaneeth
16 November 2020
Comment from uk.trustpilot.com
Kevin Morgan
15 November 2020
Comment from uk.trustpilot.com
Do not use this betting exchange. Matchbook aka Triplebet, and their holding company Xanadu Consultancy, accept money from vulnerable customers to increase liquidity in their sports markets and bolster their profits. They have also been involved in some very suspect breaches of UK gambling legislation (further information is available via the UK Gambling Commission website). Avoid at all costs.
naresh arora
15 November 2020
Comment from uk.trustpilot.com
Their casino games are highly rigged and it is frequently done with most casino games on their site.
customer
15 November 2020
Comment from uk.trustpilot.com
Great service so far would definitely recommend!
João Borges
11 November 2020
Comment from uk.trustpilot.com
fast and helpfull
customer
11 November 2020
Comment from uk.trustpilot.com
I have had 3 emails from Matchbook asking me to review their site. I only signed up yesterday and still waiting for account verification. Not sure why I am being hounded to review their site when I can't bloody use it yet.
customer
10 November 2020
Comment from uk.trustpilot.com
Easy onboarding process and effective mobile app
barabubusan
07 November 2020
Comment from uk.trustpilot.com
Reliable and with good costumer service. Never had a problem in more than one year
customer
05 November 2020
Comment from uk.trustpilot.com
Brilliant service
Lewis Pratt
04 November 2020
Comment from uk.trustpilot.com
Great Site No banning of punters and High Liquidity would defo Recommend.
hersnab
03 November 2020
Comment from uk.trustpilot.com
The support chat ticket I had was answered swiftly. I cannot fault this exchange. Thanks Matchbook team :-)
John Middleton
31 October 2020
Comment from uk.trustpilot.com
Great site, fast and easy to navigate, fast customer service and obliging. competitive odds and specials.
Chris Chew
31 October 2020
Comment from uk.trustpilot.com
Ignoring the bad reviews about how they are a scam company, I rate this 1 star because there is no liquidity here. It also gives you the impression if you were to win big you may wait some time to get paid out. Most sites now do bank transfers and you get your funds in about 2 hours. Very hard to get any type of bet matched
Aamir
29 October 2020
Comment from uk.trustpilot.com
Guys dont make account on matchbook after making acount they will closed and ask u about ur passport and persoal data after taking all your documents they will closed ur account they are genuin fraud Without no reason they closed my account toook all my betfair betting history all profit loss statement my passport beaware thet are true fraud company no one plz matchbook is fraudbook thank you betfair long live is far good and safest
AVOID AT ALL COSTS ,
28 October 2020
Comment from uk.trustpilot.com
THIEVES, CROOKS, LIARS, SAYS IT ALL. IN THIS DAY AND AGE,, THIS SORT OF COMPANY, SHOULD NOT BE ALLOWED TO TRADE,, THEY MAKE UP THE RULES AS THEY GO ALONG,, IF THEY DONT LIKE IT THEY BAN YOU, FOR NO REASON. CHILDISH , NO BALLS
Davey
28 October 2020
Comment from uk.trustpilot.com
Bunch of XXXXERS ,, RUN BY CHILDREN,, AVOID AT ALL COSTS,, Txxxers, at best, locked my account, opened my account, locked it again, threatened them with legal action,, guess what closed my poxy account,, children. Guess all the rotten reviews are true,, and their only average ones , are made by staff members. . Trust me AVOID AT ALL COSTS, THEY DONT GIVE YOU YOUR BONUS,, IF FACT THE BEST THING FOR THESE COWBOYS IS ,, GO BUST .
Rob Neary
26 October 2020
Comment from uk.trustpilot.com
Very good exchange with best odds around. Would like to see a few more bet options though.
Baz Le'Baz
26 October 2020
Comment from uk.trustpilot.com
Excellent customer service. Always willing to add a market that they don't have.
MoloCo
24 October 2020
Comment from uk.trustpilot.com
Responsive, helpful customer services and excellent value. Would recommend!
stewart mcintyre
23 October 2020
Comment from uk.trustpilot.com
no faults so far
Robert
21 October 2020
Comment from uk.trustpilot.com
Good customer support. My account was verified within a couple days. The API works great & has good documentation.
customer
21 October 2020
Comment from uk.trustpilot.com
Contacted customer services regarding a mistake I done whilst opening my account, the problem was resolve quickly. Very impressed.
Richard tyler
20 October 2020
Comment from uk.trustpilot.com
I started betting months ago, charged my account with £1500,and i lost all. Fortunately for me, last 3 weeks i met on guy on Instagram called premium_tip,the guy games are nerve wrecking!!!..I’ve won more than £75,000 just within the last 3 weeks, and guess what?, he doesn’t charge a penny for his games, you only pay him after you win! I will definitely recommend y’a to go check him out on Instagram.
customer
18 October 2020
Comment from uk.trustpilot.com
extremely poor and incompetent customer service
customerMr James mcbride
16 October 2020
Comment from uk.trustpilot.com
I will review your site when you have successfully transferred my bank withdrawal J McBride
Paul
16 October 2020
Comment from uk.trustpilot.com
For me personally, the best gambling platform and customer service
David Lataria
16 October 2020
Comment from uk.trustpilot.com
Customer
15 October 2020
Comment from uk.trustpilot.com
The amounts available to lay bets and the odds were very poor compared to other exchanges.
carly1984
14 October 2020
Comment from uk.trustpilot.com
Very good customer service. Better odds on multiples than smarkets
Aamir
09 October 2020
Comment from uk.trustpilot.com
Jez Evans
09 October 2020
Comment from uk.trustpilot.com
You used to give us the option to Cancel or leave open, bets in play in the hope they will get matched. You no longer do that ,hence the 4 stars. David Evans.
Daniel
08 October 2020
Comment from uk.trustpilot.com
Good so far......
stu lawrenson
09 January 2021
Comment from uk.trustpilot.com
Don't waste your time with this rabble, not only is the exchange **** and a complete waste of time, they make you jump through hoops for the simplest things. I had to change an old expired debit card today on a few bookies sites, there own live help assistants cleared away the old one and allowed me to list the new card with no questions or problem at all. The new card wasn't tied to the old one, as it was a different bank. ( i was no longer with the bank with the old card ) Went on to Matchbook to do exactly the same thing and it would probably have taken me about 10 years achieving it !!!. Wanted id, photo copies of old card, bank statement showing proof of card use, said statement showing matchbook deposit, weather forecast etc, etc. Pmsl, the smart **** on live help stated it was due to money laundering laws and this is coming from a company who had there licence frozen. Amazing that it was only these making you crack the da vinci code, on an account that had been used about 3 times for bets in about 18 months. Needless to say that i told him to **** off and to close my account, as i no longer had the old card or any statements from the bank, plus i had no intentions of doing it. He then insisted i email them, explaining this as an option. Sorry, but no chance, carry on dealing with the thieves and spivs that got your licence frozen. Dogs*** company !!
Don't waste your time with this rabble, not only is the exchange **** and a complete waste of time, they make you jump through hoops for the simplest things. I had to change an old expired debit card today on a few bookies sites, there own live help assistants cleared away the old one and allowed me to list the new card with no questions or problem at all. The new card wasn't tied to the old one, as it was a different bank. ( i was no longer with the bank with the old card ) Went on to Matchbook to do exactly the same thing and it would probably have taken me about 10 years achieving it !!!. Wanted id, photo copies of old card, bank statement showing proof of card use, said statement showing matchbook deposit, weather forecast etc, etc. Pmsl, the smart **** on live help stated it was due to money laundering laws and this is coming from a company who had there licence frozen. Amazing that it was only these making you crack the da vinci code, on an account that had been used about 3 times for bets in about 18 months. Needless to say that i told him to **** off and to close my account, as i no longer had the old card or any statements from the bank, plus i had no intentions of doing it. He then insisted i email them, explaining this as an option. Sorry, but no chance, carry on dealing with the thieves and spivs that got your licence frozen. Dogs*** company !!