Matchbook PLAYER REVIEWS(1233)
gameface18
13 August 2020
Comment from uk.trustpilot.com
Quick response from customer service team. Keep up the good service.
Shay Sabian
09 August 2020
Comment from uk.trustpilot.com
Matchbook Betting Exchange reported this review 23/07/2020 12:05 for violating Trustpilot guidelines. Matchbook report all negative reviews. This means even their 4.2 rating is fake. Shameful stuff.
Shay Sabian
08 August 2020
Comment from uk.trustpilot.com
4.2 rating?! Is this a joke? Gambling license suspended in the UK, they’ve gone dark on social media but customers are flocking to give them good reviews? They must think we’re clowns.
naresh arora
04 August 2020
Comment from uk.trustpilot.com
customer daz
30 July 2020
Comment from uk.trustpilot.com
My name
27 July 2020
Comment from uk.trustpilot.com
San
25 July 2020
Comment from uk.trustpilot.com
i think they've been great in handling my account as i didn't operate for months because i couldn't send my Documents for verifications but once sent it took about four days to get the account up and running with the lads on the Live chat have been very helpful i couldn't ask for more.
S.K.
22 July 2020
Comment from uk.trustpilot.com
A good alternative to Betfair and Smarkets for matched betting but not one for those looking to trade.
Peter
19 July 2020
Comment from uk.trustpilot.com
It was a good interaction with support team 👍👍
Rajesh_India
19 July 2020
Comment from uk.trustpilot.com
Great service, Immediate action on issues. Really amazing help by matchbook agents.
Dsw
19 July 2020
Comment from uk.trustpilot.com
Excellent and v good
Chimeze Anozie
18 July 2020
Comment from uk.trustpilot.com
Everything was going fine until my account was locked and after sending my documents, it's still not reviewed...
customer
17 July 2020
Comment from uk.trustpilot.com
Best Of the best
customer
15 July 2020
Comment from uk.trustpilot.com
Great customer service but needs more liquidity and the odd promotion to entice customers away from smarkets and betfair.Nigel
LuckyPlayer
13 July 2020
Comment from uk.trustpilot.com
Very nice and good betting exchange service!
customer
12 July 2020
Comment from uk.trustpilot.com
Terrible shocking, I went through all the drama of sending in proof of ID, for them to suspend my account weeks later & now tell me i need to show my income, last 3 wage slips,they have the audacity especially when the UK gambling commision has suspended there license due to fraud & the ceo has resigned.
customer
07 July 2020
Comment from uk.trustpilot.com
I would give you five. It's a great service. I just don't like the commision of 4 % for non UKs. I understand the Covid situation was tough, so that might be the reason. Just my insight.
customer
06 July 2020
Comment from uk.trustpilot.com
good with information
Rob
02 July 2020
Comment from uk.trustpilot.com
Hahahaha guys why do you gamble is a scam you lose all your money why dont you join gamstop and live.
Jumman shah
26 June 2020
Comment from uk.trustpilot.com
Antis Petrou
23 June 2020
Comment from uk.trustpilot.com
Perfecto.excelent.
Gavin Hastings
21 June 2020
Comment from uk.trustpilot.com
Matchbook football inplay markets are a danger to particpate in. markets and odds disappear making it impossible to trade out, Even in major leagues with great liquidity these happen too often to ignore. STAY AWAY if you are keen on inplay soccer trading. YOU WILL LOSE your shirt!
Łukasz Zagrobelski
17 June 2020
Comment from uk.trustpilot.com
+Top prices +Commission +Good customer service -Not too many leagues -No markets for u/o 0.5 and 1.5 in first half -Careful with multiples, 2 games of odds 1.9 each, can give you double bet of 3.2 😂
Jamie
14 June 2020
Comment from uk.trustpilot.com
YOU SERIOUSLY HAVE PPL GIVING YOU FIVE STARS? I can't even place bets on my account as the GC have suspended your licence in the UK. What's the point in review sites if you can pay for reviews????
nagaraja cr
12 June 2020
Comment from uk.trustpilot.com
They took my deposit and I won 100$ immediately lagout happened while I again login my wining gone I asked in live chat but They are froud they erased the history of my bets please don’t play in that website
Arkanciel
07 June 2020
Comment from uk.trustpilot.com
customer
07 June 2020
Comment from uk.trustpilot.com
Great service
Mike
01 June 2020
Comment from uk.trustpilot.com
is this a wind up? I can't even log in my account yet still getting 5* reviews, how is this even possible... another company abusing the review system
customer
31 May 2020
Comment from uk.trustpilot.com
my questions were dealt with immediately and answered good service
customer
30 May 2020
Comment from uk.trustpilot.com
Chat without any problem.
Shay Sabian
29 May 2020
Comment from uk.trustpilot.com
CL3
25 May 2020
Comment from uk.trustpilot.com
License suspended yet still having 5 stars reviewers shows they're paying for them. Utterly shameless I can't even get on there to bet so 1 star from me
Paulo
23 May 2020
Comment from uk.trustpilot.com
we can't get into the break of football matches!
Sandeep Sandy
20 May 2020
Comment from uk.trustpilot.com
Hi, Iam new here..Let me know how much time does it takes for completion of Identification process...? and i had found that many games are lack...so, how to fix it...?
Sam
13 May 2020
Comment from uk.trustpilot.com
Verification process quick and easy. Customer Support team very helpful. Emmett has all the answers.
JáN Kubis
22 April 2020
Comment from uk.trustpilot.com
Account closed after 3 years... Dont know why just this answer Thank you for providing your documents for our enhanced due diligence checks. In accordance with compliance guidelines laid out by the governing bodies of the betting industry the team at Matchbook has a social responsibility to ensure that our customers are playing in a responsible and safe environment. Based on the information available to us and after careful review of your account activity, we have made the decision to close your account. The balance on your account has been returned to your Skrill account. These are not decisions we take lightly however, in this instance, it is one that must be made to ensure we are maintaining our company and industry standards of corporate responsibility. Thank you for your understanding. Kind Regards, Matchbook Compliance
Ryan
19 April 2020
Comment from uk.trustpilot.com
Great Exchange with an extremely helpful and polite support team.
customer
15 April 2020
Comment from uk.trustpilot.com
User friendly interface, variety of markets
customer
11 April 2020
Comment from uk.trustpilot.com
Quick and helpful when verifying my account.
jjkj
09 April 2020
Comment from uk.trustpilot.com
Matchbook: Thay updated their policy, for your proof of 3 last salaries to send them. And like me they do not maybe accept you anymore. Pros:They added the last time more football competitions. Cons: They do not accept live baseball betting. If you want to bet on nba live handicap 4 points for the home team they will give you instead of that 6 points with odds 1.20 max so that you will loose. Smart this. Ladbrokes: I registered with them and they do not accept the proof of address. Yesterday someone made me a call from England. They sold my phone number. 1xbet: Robbery of my money without a reason. Dafabet: Robbery of my money without a reason. Thanks for the time reading
customer
08 April 2020
Comment from uk.trustpilot.com
A very serious site for bettors and nice customer service
DAE SICK KIM
05 April 2020
Comment from uk.trustpilot.com
I am satisfied with the speed and the viewing comfort.
Roberto Olmos
03 April 2020
Comment from uk.trustpilot.com
Fast and reliable feedback from Customer Service. Thank You Emmet for being so polite.
Сергей Билоусько
30 March 2020
Comment from uk.trustpilot.com
5 stars due to the magnificent lay-out and user friendly app, it's unrivalled by any other bookmaker out there. It would take something really special for me to stop using this companyI always bet safe and never over-spend, it is all about enjoyment and staying within my limits and Matchbook Betting Exchange do everything they possibly can to help you do that Matchbook Betting Exchange is really a customer service oriented betting platform. I have been using them for my betting since a long time ago. Just recently, I had trouble with one of my bets for the recent match and their staff helped me out after confirming my details. Everything was resolved swiftly and I was able to place more bets again.Matchbook Betting Exchange is really a customer service… Thank you! First rate company.
Luky luk
26 March 2020
Comment from uk.trustpilot.com
Hello same As part of our regulatory requirements, we are required to request enhanced due diligence documentation from customers. We would be very grateful if, as part of our due diligence procedures, you would provide evidence of the source of wealth used to deposit on to Matchbook site. We understand this process may seem intrusive, however, we undertake this exercise in conjunction with our obligations under regulatory requirements. The type of documentation required is ONE of the following; Salary (which can be evidenced by your three most recent pay-slips, letter from employer, bank statements showing three most recent salary payments) OR Company profits (where the nature of the business is described, evidence of turnover can be shown, both via a letter from an accountant) OR Evidence of a gift/inheritance (Including date received, amount, relationship of gift giver, letter from gift giver giving details of the gift and proof of their identity) OR Proof of winnings from a third party gambling company (showing your full name or other info personally identifiable data) We are only able to accept bank (or other) statements showing your full name.
someone matchbook client
26 March 2020
Comment from uk.trustpilot.com
Matchbook asked me to give my 3 last salaries proof. I have not deposited the last 2 months and when i deposited the money was less than 100 euro. In some forums they are rated with B+ like they are a european bank with guarantee and if they go in bankrupty you get 100000 euros back This company is also a casino and only that. Handicap in football you can not play on every league, because you will earn their money. Live baseball you can not play too, quess why. Bye matchbook i had 0 euro fortunately and now i closed my account. Another one for example??? I have some recent bad memories from 1xbet
customer
18 March 2020
Comment from uk.trustpilot.com
Excellent brookers
customer
08 March 2020
Comment from uk.trustpilot.com
Good info given
Sange
08 March 2020
Comment from uk.trustpilot.com
Do not update customer about policies and lock and close the account with out providing any warnings..Worst compliance..
Thean Seong Liang
15 August 2020
Comment from uk.trustpilot.com