Matchbook PLAYER REVIEWS(1293)
customer
08 April 2020
Comment from uk.trustpilot.com
A very serious site for bettors and nice customer service
DAE SICK KIM
05 April 2020
Comment from uk.trustpilot.com
I am satisfied with the speed and the viewing comfort.
Roberto Olmos
03 April 2020
Comment from uk.trustpilot.com
Fast and reliable feedback from Customer Service. Thank You Emmet for being so polite.
Сергей Билоусько
30 March 2020
Comment from uk.trustpilot.com
5 stars due to the magnificent lay-out and user friendly app, it's unrivalled by any other bookmaker out there. It would take something really special for me to stop using this companyI always bet safe and never over-spend, it is all about enjoyment and staying within my limits and Matchbook Betting Exchange do everything they possibly can to help you do that Matchbook Betting Exchange is really a customer service oriented betting platform. I have been using them for my betting since a long time ago. Just recently, I had trouble with one of my bets for the recent match and their staff helped me out after confirming my details. Everything was resolved swiftly and I was able to place more bets again.Matchbook Betting Exchange is really a customer service… Thank you! First rate company.
Luky luk
26 March 2020
Comment from uk.trustpilot.com
Hello same As part of our regulatory requirements, we are required to request enhanced due diligence documentation from customers. We would be very grateful if, as part of our due diligence procedures, you would provide evidence of the source of wealth used to deposit on to Matchbook site. We understand this process may seem intrusive, however, we undertake this exercise in conjunction with our obligations under regulatory requirements. The type of documentation required is ONE of the following; Salary (which can be evidenced by your three most recent pay-slips, letter from employer, bank statements showing three most recent salary payments) OR Company profits (where the nature of the business is described, evidence of turnover can be shown, both via a letter from an accountant) OR Evidence of a gift/inheritance (Including date received, amount, relationship of gift giver, letter from gift giver giving details of the gift and proof of their identity) OR Proof of winnings from a third party gambling company (showing your full name or other info personally identifiable data) We are only able to accept bank (or other) statements showing your full name.
someone matchbook client
26 March 2020
Comment from uk.trustpilot.com
Matchbook asked me to give my 3 last salaries proof. I have not deposited the last 2 months and when i deposited the money was less than 100 euro. In some forums they are rated with B+ like they are a european bank with guarantee and if they go in bankrupty you get 100000 euros back This company is also a casino and only that. Handicap in football you can not play on every league, because you will earn their money. Live baseball you can not play too, quess why. Bye matchbook i had 0 euro fortunately and now i closed my account. Another one for example??? I have some recent bad memories from 1xbet
customer
18 March 2020
Comment from uk.trustpilot.com
Excellent brookers
customer
08 March 2020
Comment from uk.trustpilot.com
Good info given
Sange
08 March 2020
Comment from uk.trustpilot.com
Do not update customer about policies and lock and close the account with out providing any warnings..Worst compliance..
Craig
06 March 2020
Comment from uk.trustpilot.com
Why are they rated great I've emailed them 4 times to get my account verification sorted and been ignored every time Don't you dare get this removed or I'll cause merry hell.
Yannick Cabus
27 February 2020
Comment from uk.trustpilot.com
Jaco Kloosterziel
26 February 2020
Comment from uk.trustpilot.com
customer
26 February 2020
Comment from uk.trustpilot.com
Never had any problems, live chat is always available if you need to speak to customer service.
Mohau
24 February 2020
Comment from uk.trustpilot.com
As a new member to Matchbook some of the answers I got did not help to clearly understand the system as result I had to login and monitor how changes come about and thats how I discovered answers to some questions I had.
customer
24 February 2020
Comment from uk.trustpilot.com
Matt
24 February 2020
Comment from uk.trustpilot.com
Are we seriously supposed to believe all these 5 star reviews are genuine, all these people decided to log online and leave a great review with no remuneration at all? They've been suspended in the UK yet a 5* rescue was posted 12 hours ago If that doesn't show it for what it really is nothing will. Reviews are either fake or they are paying customers
jackpalance1
20 February 2020
Comment from uk.trustpilot.com
Why has it had to suspend operations then if the reviews are so positive 😀😀
Dkparsad
10 February 2020
Comment from uk.trustpilot.com
Dave Knight
07 February 2020
Comment from uk.trustpilot.com
Excellent Exchange, great support, problems answered pretty quickly.
Brian
03 February 2020
Comment from uk.trustpilot.com
good service...as ysual
Ian
26 January 2020
Comment from uk.trustpilot.com
Quick response
Rumen Vankov
25 January 2020
Comment from uk.trustpilot.com
i am not satisfied that you raised the commission from 2 to 4%
customer
23 January 2020
Comment from uk.trustpilot.com
Thank you - issue resolved with ease and speed
Edmund
22 January 2020
Comment from uk.trustpilot.com
A great betting exchange. Unlike Betfair (Paddy Power) it always has the most competitive rates and no premium charges or other nonsense. Please consider making the move as Betfair ceased beIng the punter's friend long ago.
Bill
19 January 2020
Comment from uk.trustpilot.com
Fast reply problem solved instant
Indre
18 January 2020
Comment from uk.trustpilot.com
0% comission is great, site is easy to navigate, liquidity is good on all markets, introducing accas as well
Sergiu Pintilei
18 January 2020
Comment from uk.trustpilot.com
Fair and professional
customer
18 January 2020
Comment from uk.trustpilot.com
Very quick service and east to understand
customer
18 January 2020
Comment from uk.trustpilot.com
Good easy to use
customer
17 January 2020
Comment from uk.trustpilot.com
Brilliant site don't use any other exchange
K H
17 January 2020
Comment from uk.trustpilot.com
Very efficent. Website easy to navigate quickly to get best prices
customer
17 January 2020
Comment from uk.trustpilot.com
Great exchange easy to navigate, very straightforward with no unnecessary graphics. Loads of markets with plenty of liquidity.
customer
17 January 2020
Comment from uk.trustpilot.com
Nice and easy to use.
customer
17 January 2020
Comment from uk.trustpilot.com
Good service! Thank you Edward
22071617
17 January 2020
Comment from uk.trustpilot.com
Great exchange. Lots of markets and low commission rates.
Mike Fitzgerald
15 January 2020
Comment from uk.trustpilot.com
Very swift and helpful
customer
14 January 2020
Comment from uk.trustpilot.com
Very fast and kindly!
Jack Sparrow
12 January 2020
Comment from uk.trustpilot.com
They clossed my account without a specific reason i opened an account never placed a bet and i contacted them to get a new password because i didnt had access to the email i registred but they told me your account is closed permanently.This is a joke
Khojibayram
11 January 2020
Comment from uk.trustpilot.com
Excellent service company support best
charles O'Neill
11 January 2020
Comment from uk.trustpilot.com
Excellent service from several staff to overcome a sign-in problem which was definitely not straightforward
Ripped orf
10 January 2020
Comment from uk.trustpilot.com
Absolute waste of time ...brilliant when your losing money...soon as you show a profit ask for ID bank statements and without any reason block your account...in running prices are severely cut as opposed to betfair ...avoid at all cost
Samer Bdis
10 January 2020
Comment from uk.trustpilot.com
Iam trading on Betfair Platform Scince last 4yeare ... Turnover Some millions$ on there and never had a problem with Betfair withdrawal are never been issues there this year i try matchbook and I trade some Bets Firstly i loose some 2k$ -3k$ and then i start winning some bets and Win over 5k my trade was in profit and then Yesterday i got email asking about EDD documents.... What the Hell man i just started playing here and they Ask me All my ecurrency and bank details , And they suspend my account with my 7000$ Lock in it , I still Not got any ans .... I just Don't understand Why they're Doing this ? This is Not an Exchange Behavior it seems More like Buki i Playing and turnover in millions in Betfair exchange and never they ask me This edd documents .. i still waiting For response till now no ans... Customer support is worst They are trying to run away With my 7000$ , But i will chase them I don't leave my money Just Stay away From this Frouds Bukis it's not exchange its Behaving like Scam Buki
customer
06 January 2020
Comment from uk.trustpilot.com
Excellent work
customer
05 January 2020
Comment from uk.trustpilot.com
Very clear abd simple all round
HayMayMan
05 January 2020
Comment from uk.trustpilot.com
So they decided to double their commission from 2% to 4%. I noticed this 1,5 months later when a friend informed me. I asked matchbook about it and they said they had a banner on their site for a week after they changed it. I use the app so I was unaware. Guess we have to check their site daily so they dont have a 100% commission some day. Should be illegal to change commission without a popup or similar notifying the customer that commission is changed and you have to accept before continuing. They have also had downtime when all unmatched bets have been cancelled. And they do not notify regarding this either. So you have to keep a good eye on your bets.
kk
31 December 2019
Comment from uk.trustpilot.com
I dont have a lot of experience with exchanges but I am switching to Smarkets instead. It seems overall better. Depositing money was easy so a plus to them for that. You can also start betting before the account is verified. That's both good and bad I guess. The verification process is a little slow. 2 days since I sent my documents and its still waiting. The account is in dollars. I need an account in a different currency to avoid extra costs. Also a little hard to understand the odds sometimes. I found a match where both lay and back odds where at 6. That must have been a technical glitch. It just didn't make sense. A few glitches here and there that I have noticed so it is not 100% reliable. You have to double check to make sure things is right. I trust them. I have been trough some scam sites. This one is not one of them. They are quite professional. I give them 3 stars because I expected more.
Jim Mc
26 December 2019
Comment from uk.trustpilot.com
The worst exchange there is. Seems to crash on a regular basis.
darren h
25 December 2019
Comment from uk.trustpilot.com
Serious problem with games crashes on casino. Customer service not equipped to solve problems easily.
customer
23 December 2019
Comment from uk.trustpilot.com
I got excellent support every time
jjkj
09 April 2020
Comment from uk.trustpilot.com
Matchbook: Thay updated their policy, for your proof of 3 last salaries to send them. And like me they do not maybe accept you anymore. Pros:They added the last time more football competitions. Cons: They do not accept live baseball betting. If you want to bet on nba live handicap 4 points for the home team they will give you instead of that 6 points with odds 1.20 max so that you will loose. Smart this. Ladbrokes: I registered with them and they do not accept the proof of address. Yesterday someone made me a call from England. They sold my phone number. 1xbet: Robbery of my money without a reason. Dafabet: Robbery of my money without a reason. Thanks for the time reading
Matchbook: Thay updated their policy, for your proof of 3 last salaries to send them.
And like me they do not maybe accept you anymore.
Pros:They added the last time more football competitions.
Cons: They do not accept live baseball betting.
If you want to bet on nba live handicap 4 points for the home team they will give you instead of that 6 points with odds 1.20 max so that you will loose. Smart this.
Ladbrokes: I registered with them and they do not accept the proof of address.
Yesterday someone made me a call from England. They sold my phone number.
1xbet: Robbery of my money without a reason.
Dafabet: Robbery of my money without a reason.
Thanks for the time reading