Matchbook PLAYER REVIEWS(1271)
customer
26 November 2019
Comment from uk.trustpilot.com
Excellent customer service with a good explanation
Adam
25 November 2019
Comment from uk.trustpilot.com
I signed up and deposited £100 with Matchbook. I managed to win around a thousand, and tried to withdraw my cash. Before I could withdraw Matchbook asked for a number of documents which I sent. After successfully passing this verification, instead of paying me they asked for 3 months’ uncovered bank statements. Not even the police can ask for banking documents - they have to convince a judge to give them a court order! Matchbook are using ‘money laundering regulations’ as a way of not paying people. I deposited £100! If you want to get paid your winnings, I suggest not betting with Matchbook.
Carl Scaffold
21 November 2019
Comment from uk.trustpilot.com
A few months ago trading binary options became a no no for me as I had recorded so much losses on it and I decided to quit, I was only pulled back by my colleague and hooked me up with Mr Donald White I had lost so much faith in BOT that I initially refused but after convincing me and offering to pay my first investment I succumbed to my colleague request and tbh I'm glad I did because since then it's been profit after profits. You can also experience tremendous boosts in your earning when you reach him on WhatsApp: +1 901 808 8239
Richard
19 November 2019
Comment from uk.trustpilot.com
All the 5* reviews before have to be paid for. You need reporting for paying people to leave reviews This is without doubt the worst company I've ever dealt with The liquidity is absolutely atrocious and the customer service is the worst I've ever dealt with. What's the point in low commission when there's no money in the markets!!! Back to Betfair for me. Don't bother asking me to contact you via feedback. Wouldn't waste my time you absolute clowns
Chris
18 November 2019
Comment from uk.trustpilot.com
I got in touch the company asking what my username was as I had forgotten it and what other ID I need to send and got an email about responsible gambling and how am i betting too much, avoiding chasing losses and how do I feel about my gambling levels. Has the responsible gaming officer got nothing better to do?? I've never even placed a wager with them yet and I've already been lectured about my responsible gambling!!!!! Apparently months ago I asked if they were associated with Ladbrokes which the officer wrongly inferred I must have been self excluded by At least let me place a wager or two before the faux hand wringing concern kicks in
customer
18 November 2019
Comment from uk.trustpilot.com
Answer my question superbly.
LIONEL ALBERTS
18 November 2019
Comment from uk.trustpilot.com
An excellent friendly service.
Stephen Roberts
18 November 2019
Comment from uk.trustpilot.com
Since somebody wrote about paid for 5 star reviews I will give my review as someone who has accounts with all the exchanges. The biggest problem people have is with the KYC (I.D. confirmation) process. It can be frustrating but Matchbook are no different to any other regulated gambling company in that they have to comply with the law. I switched to Matchbook not only for their lower commission but also because I got fed up with the many frustrating outages that Betfair frequently has. I have never had a problem with withdrawals except for when I needed to prove I.D. Matchbook is not as large as Betfair and it is very regrettable there is no horse racing or football streaming, especially when the likes of Skybet will allow you to watch free football streaming by just logging in. I am sure as Matchbook grows, live pictures will be something they will want to look into if they want to compete with Betfair. Bookies are no competition, their prices are set to rip any punter off long term but with Matchbook you will often get better prices than on offer elsewhere.
Dream84
18 November 2019
Comment from uk.trustpilot.com
Polite, helpfully and friendly. Got all the answers I needed to know
Jay G
18 November 2019
Comment from uk.trustpilot.com
Good customer service. Great for offers and always good for market prices.
customer
18 November 2019
Comment from uk.trustpilot.com
Advised what I needed to do in a matter of seconds. Very quick to start chat also. Great service indeed.
Michael
18 November 2019
Comment from uk.trustpilot.com
Not happy responsible gambling team blocked my account after just depositing 150 after a day of opening they have been reviewing my account for a day now after confirming i am comfortable with my gambling and so on, still no response can't deposit anymore funds no explanation given avoid at all cost
customer david mcchristie
18 November 2019
Comment from uk.trustpilot.com
Perfect even better if you could view races
Sameer
18 November 2019
Comment from uk.trustpilot.com
They ask me income source i sended my neteller screenshot and they closed my account without giving it proper reason... They acting like bookie and not exchange ... Moved on Betfair again
customer
18 November 2019
Comment from uk.trustpilot.com
No haste easy to navigate good promotions no problem with verification and withdrawing
customer
18 November 2019
Comment from uk.trustpilot.com
Never had a problem. Good odds
Chris Billingsley
18 November 2019
Comment from uk.trustpilot.com
Always good prices together with super offers! Matchbook is a great place To lay your bets! Very clear and easy to use Main page with clear links and menus. Much better than before.Give it a try you won't be dissapointed. And don't forget to try out the offers!
customer
18 November 2019
Comment from uk.trustpilot.com
Great service
Customer
18 November 2019
Comment from uk.trustpilot.com
Good exchange, lots of liquidity in markets and easy to use site - just what an exchange should be.
customer
18 November 2019
Comment from uk.trustpilot.com
Great site - very easy to use.
Fabrice
18 November 2019
Comment from uk.trustpilot.com
Great prices and easy to use.
Renata
18 November 2019
Comment from uk.trustpilot.com
Excellent all round. Good odds and more user-friendly than Betfair Exchange.
ANDREW LAWSON
18 November 2019
Comment from uk.trustpilot.com
One of the best sites out there.
Yogendra Sharma
18 November 2019
Comment from uk.trustpilot.com
i am happy with that..
customer
11 October 2019
Comment from uk.trustpilot.com
Good odds and great to see accumulators fine available
Paul Tomkinson
11 October 2019
Comment from uk.trustpilot.com
Trustworty and efficient, prefer this exchange to Betfair
Peter Taylor
11 October 2019
Comment from uk.trustpilot.com
Very Good Value
Justin
10 October 2019
Comment from uk.trustpilot.com
Web site works great, good odds/liquidity, very good.
Lily S
10 October 2019
Comment from uk.trustpilot.com
Good exchange.I also like the free spins they regularly give out, had some nice wins.
Mr Paul Waters
10 October 2019
Comment from uk.trustpilot.com
A very good exchange. Easy to follow for a novice. Would recommend to all my friends.
Walter
10 October 2019
Comment from uk.trustpilot.com
1st class exchange betting site
J Taylor
10 October 2019
Comment from uk.trustpilot.com
Great betting exchange site.....low commission which is really important. Wide range of markets. I find their early horse racing prices very good.
Mikkelbaum
09 October 2019
Comment from uk.trustpilot.com
Nice experience. The lady helped and i got what iwanted which was to open my account.
Karen
07 October 2019
Comment from uk.trustpilot.com
Excellent very easy to use uncluttered website. I believe it is the best exchange site to use.
karuzela
02 October 2019
Comment from uk.trustpilot.com
Matchbook, well done!
Ron Francis
02 October 2019
Comment from uk.trustpilot.com
I have used Matchbook for over a year and at first I had a high impression of the exchange — the markets were good, the site was fast, and it appeared trustworthy. Lately, however, it seems to be going downhill. Last week it ran a promotion: bet £10 on each team scoring in a football match and if the bet loses, the £10 wagered will be refunded. It was not made clear, however, that the £10 refunded could not be withdrawn and would have to be used to make another wager, where only the winnings would be paid if the wager succeeded. What was presented as no-risk wager was not, in fact no-risk at all. I have raised this matter twice with customer support, and had no response. I am very disappointed with Matchbook as I thought it offered a clear alternative to Betfair, where the commission charged is higher. However, it appears that it is just another site which seeks to pull the punters in to relieve them of their cash, even though it professes to be a commission-only betting exchange. I suspect the money wagered on last week's promotion was covered by the company itself, in which case it is no better than any high street bookmaker. Very shoddy.
Papuna Papava
02 October 2019
Comment from uk.trustpilot.com
I play on matchbook for years. I bet a lot of markets for years. and never had any problems, but in this august they asked me source of funds. I send a lot of screens and documents, but they asked me to send more... I translated all documents and send, but they stil wanted me to send more documents... and my account is still locked. I dont know why they do this... I sent document off my rent apartment income, they said that it was not enough. Than i sent document that also i have won money in other bookie, but they need more and more documents, but i doont know what they want.? Papunap . Thanks.
clive phillips
01 October 2019
Comment from uk.trustpilot.com
I got a quick reply
Pec Coo
01 October 2019
Comment from uk.trustpilot.com
Good commission, big markets are always available. Everything looks good, I just wish that it would have more markets, easier search engines, easier interface of upcomming matches, in play etc. That you could have more filters.
Pin
30 September 2019
Comment from uk.trustpilot.com
Looks good and the customer service is great!!! However, some liquidity issues with certain bets but I am sure this will pick up as the company grows. I am enjoying using them so that must be a sing of good business.
Richard Clark
30 September 2019
Comment from uk.trustpilot.com
So I have to say i found the live chat help, very hepful. Unlike some sites where it's almost impossible to even find. They were quick and responsive and were able to explain clearly, the kind of odd withdrawal policy. The site offers great value if you were able to get a 0% commission offer. I have found a few unmatched orders disappear but i belive this has to do with my old mans clicking ability. So I would fully reccommend Matchbook and the only reason i don't give the full top score is because theres always little things that can improve. But It is Excellent.
Varun
30 September 2019
Comment from uk.trustpilot.com
Great 👍🏽 experience
customer
29 September 2019
Comment from uk.trustpilot.com
Friendly, efficient, professional.
customer
29 September 2019
Comment from uk.trustpilot.com
the best support experience
customer
27 September 2019
Comment from uk.trustpilot.com
Had some issues with withdrawal. Made use of the live chat. Very helpful, quick response and solved the issue.
Si
22 September 2019
Comment from uk.trustpilot.com
Helpful and good service
Amit Dorage
22 September 2019
Comment from uk.trustpilot.com
My account suspended no reasons. And his demand me income proof documents,i send but account not activate and his send only one massage contact to EDD@matchbook this email.
raj singh
20 September 2019
Comment from uk.trustpilot.com
After winning some jackpot bets they closed my account with no reason
Eliza
16 September 2019
Comment from uk.trustpilot.com
Great job at helping me solve me problems, good customer service.
customer
29 November 2019
Comment from uk.trustpilot.com
Great site and always the best offers 👍
Great site and always the best offers 👍