Matchbook PLAYER REVIEWS(1272)
John Galvin
13 September 2019
Comment from uk.trustpilot.com
Quick to reply
Rilind
12 September 2019
Comment from uk.trustpilot.com
Emmet is the best
Mario Davidkov
12 September 2019
Comment from uk.trustpilot.com
Great customer survice! Jonathan answered very quick to all of my guestions.
John Loftus
10 September 2019
Comment from uk.trustpilot.com
Most impressed. My first day today and consider site to be user friendly
charilaos panagiotis dedemadis
08 September 2019
Comment from uk.trustpilot.com
excellent betting experience!!
Ryan
08 September 2019
Comment from uk.trustpilot.com
Easy to chat to and quick resolution
Miroslav Provod
05 September 2019
Comment from uk.trustpilot.com
A great place to bet with a wide range of sports available. The good thing is that unlike with a bookmaker you can create your own odds and wait if you get matched or accept the odds available, or you can bet against the team or a horse that you think won't win. They also have a nice casino with a lot of good slots and some nice bonuses.
customer
31 August 2019
Comment from uk.trustpilot.com
It was great, i give it thumbs up :)
mattia ciccarelli
28 August 2019
Comment from uk.trustpilot.com
account closed with no reason's at all,just deal with it..for internal company review unreleated to my account..whatever this means...
prabhat
24 August 2019
Comment from uk.trustpilot.com
i have deposit and play after few bets they ask me neteller transaction history as edd document ... i sended all documents of my ewallet transaction but not its more then 5 days my account still lock with my funds od around 9000$ this is very worst exchange i have ever used . now iam hoping atleast my money they will refund and if it happens then i will never use matchbook again in my life ... looking forward to trade in betfair its much better then this thieves
Michael
23 August 2019
Comment from uk.trustpilot.com
Been exchange betting (putting in 50+hours most weeks and placing ridiculous amounts of bets) for just over a year and rarely had issues with matchbook. Deposits are fast and efficient when speed is important getting money into the account and withdrawals are pretty quick as well. Negatives are the site does go down for 'maintenance' a bit too much, although that seems to have improved quite a lot over the past few weeks. Also a way of 'locking' a bet so you can't have more than the first amount entered matched when changing odds would be great, horse racing odds can be mental at times and if you try to get lower/higher odds accepted by adjusting your original bet, sometimes it matches at your initial odds and then the new odds so from 'one' bet using £200 as an example you could easily match well over £200. Overall with how sly bookies and even other exchanges (Smarkets!) can be at times, these 2 flaws aren't enough to take off a star! EDIT: The search function is pretty poor actually, if a sporting team name use diacritics, it won't appear?!
brannie
20 August 2019
Comment from uk.trustpilot.com
better than smarkets in that they dont actively try to steal from you but crashes all the time which can be annoying. saturdays are the worst and the exchange slows down to a disgusting speed almost every time... i did a £50 each way bet over the weekend 5 minutes before the race as thats when matchbook odds were decent, and the site was so slow i was unable to lay the win or the place part off 5 MINUTES BEFORE THE RACE because it was so slow, but got lucky in that my horse placed so came out in the green, but i know that next time the horse loses and i lose £100 from this... i would steer clear of matchbook on saturdays... just stick to betfair
john Barritt
17 August 2019
Comment from uk.trustpilot.com
Incredibly fast response to query
Rached Haddar
16 August 2019
Comment from uk.trustpilot.com
They were my go-to place for my football bets for more than a year until they ruined everything with "source of funds question". I had my account verified and didn't even deposit big amounts in total I lost about €500 or so. I work online so I don't have classic paycheck/ proving that "I own my money" (BTW they have my name on my card / in my Neteller account...) and I provided them with multiple screenshots, the email guy was rude and keeps asking for things I've already provided. so i left them and went back to good old bet365 and Betfair. maybe they have a 2% commission but they don't know how to treat a customer.
Em
16 August 2019
Comment from uk.trustpilot.com
Love it, great customer service. Resolved my problem within minutes and I could carry on doing my bets. The app overall is super easy to use.
Ajay
15 August 2019
Comment from uk.trustpilot.com
I have been using the matchbook for over an year and it has been very great experience. the process setup to resolve any issues is fast/efficient/fair. it is perfect 5/5 exchange site.
nigel
14 August 2019
Comment from uk.trustpilot.com
i have been with matchbook for over 8 months now and i can honestly say that i have never had a problem.My bets are always matched instantly and clearly states what your bet is.Customer service on the live chat is great, always instant to connect and helpful. The site is very easy to use and the pages not crowded like other sites.The best bit is being alble to see up to twenty of the next horse races,football matches etc on one page which is great for picking your bets.Never had a problem withdrawing funds either.I have seen comments by others about getting charged on withdraws but this is because they have not had many bets before withdrawing,read the terms and conditions nothing is hidden.Also it makes things easier if you deposit from your debit card not things like neteller. Top trusted company .
Ms Mei Law
13 August 2019
Comment from uk.trustpilot.com
great service..resolve my concerns promptly today..thank u Emmet
timcook
12 August 2019
Comment from uk.trustpilot.com
Sensible help, and quickly resolved
Jake Harris
01 August 2019
Matchbook is a good bookie with a very good website that can be navigated easily. On the in-play betting, they offer live betting in several markets and especially in football. They have a customer service running from 8am – 1am, live chat, email, and phone number. Withdrawals and deposits can be done via e-wallets and cards.
Oliver Lee
25 March 2019
no problems ... BUT I would like to have cash out if it is possible. But overall - good.
Eliza
16 September 2019
Comment from uk.trustpilot.com
Great job at helping me solve me problems, good customer service.
Great job at helping me solve me problems, good customer service.