Matchbook PLAYER REVIEWS(1293)
Ben Roberts
20 February 2024
Comment from uk.trustpilot.com
I contacted Matchbook with an issue and this was settled straight away. I was really pleased with the outcome. Thank you so much
I contacted Matchbook with an issue and this was settled straight away. I was really pleased with the outcome. Thank you so much
Reply
Marko Pucelj
19 February 2024
Comment from uk.trustpilot.com
Very solid platform overall with things working good and withdrawals processed on time. Should look to expand a bit the coverage of sports, the 2% commission is also a con.Was a customer for many years and had good experience with them and passed their Financial due diligences twice before. But the latest round was just a bit too much for me. The level of scrutiny is just beyond reason. Where every transaction you've ever made they want a statement for. For example if you play at other betting sites you need to provide statements of the bank account that came from (clearly you can't provide bank statement for a betting company), if you transfer money to friends or have some other income sources beyond a regular job those also are hard to provide enough information for them to be satisfied. So ultimately unfortunately had to close the account instead the back and forth with their audit team that are mostly useless.
Very solid platform overall with things working good and withdrawals processed on time. Should look to expand a bit the coverage of sports, the 2% commission is also a con.Was a customer for many years and had good experience with them and passed their Financial due diligences twice before. But the latest round was just a bit too much for me. The level of scrutiny is just beyond reason. Where every transaction you’ve ever made they want a statement for. For example if you play at other betting sites you need to provide statements of the bank account that came from (clearly you can’t provide bank statement for a betting company), if you transfer money to friends or have some other income sources beyond a regular job those also are hard to provide enough information for them to be satisfied. So ultimately unfortunately had to close the account instead the back and forth with their audit team that are mostly useless.
Reply
Tom F
17 February 2024
Comment from uk.trustpilot.com
A great customer experience
A great customer experience
Reply
Brazy Pitz
17 February 2024
Comment from uk.trustpilot.com
seems like it is not a flexible platform when it comes to matters of account login and recovery options, there options are just limited and the customer support cant figure out a way to help its clients because how comes you get locked out of the account even if you know the password to your accout, claim to see a passport biometrics who told you all of the people globally have access to such. such a dissapointment on my part.
seems like it is not a flexible platform when it comes to matters of account login and recovery options, there options are just limited and the customer support cant figure out a way to help its clients because how comes you get locked out of the account even if you know the password to your accout, claim to see a passport biometrics who told you all of the people globally have access to such. such a dissapointment on my part.
Reply
Francis Farrugia
15 February 2024
Comment from uk.trustpilot.com
Very good platform and helpful staff.Sometimes I cannot see the score say in a tennis match but this is just me getting familar.
Very good platform and helpful staff.Sometimes I cannot see the score say in a tennis match but this is just me getting familar.
Reply
Dave Evans
15 February 2024
Comment from uk.trustpilot.com
Set up account and first withdrawal made and completed within 18 hours Customer services were helpful too when I had a query
Set up account and first withdrawal made and completed within 18 hours Customer services were helpful too when I had a query
Reply
customer
13 February 2024
Comment from uk.trustpilot.com
Friendly team who are happy to support and help!
Friendly team who are happy to support and help!
Reply
Neil Watson
13 February 2024
Comment from uk.trustpilot.com
Five star customer service on speaking to the customer service team today. The matter was resolved to my satisfaction within 30 minutes of the live chat.
Five star customer service on speaking to the customer service team today. The matter was resolved to my satisfaction within 30 minutes of the live chat.
Reply
peregrine100
09 February 2024
Comment from uk.trustpilot.com
I like Matchbook but there could be a wider range of sports and events to wager on. I also couldn't delete an old debit card and add a new one so I could deposit without downloading the app. I will keep using Matchbook however as I like the the layout and customer service/live chat is better than other exchanges imo.
I like Matchbook but there could be a wider range of sports and events to wager on. I also couldn’t delete an old debit card and add a new one so I could deposit without downloading the app. I will keep using Matchbook however as I like the the layout and customer service/live chat is better than other exchanges imo.
Reply
Cyril
06 February 2024
Comment from uk.trustpilot.com
Great experience...very helpful...fast response...Great site...
Great experience…very helpful…fast response…Great site…
Reply
customer
03 February 2024
Comment from uk.trustpilot.com
Always quick help on live chat , love the MB Zero option also
Always quick help on live chat , love the MB Zero option also
Reply
Richard Stokes
03 February 2024
Comment from uk.trustpilot.com
Great experience using this exchange. No problems with sow checks. The customer service is great and gets back to you very quickly. The prices are great too often beating other exchanges
Great experience using this exchange. No problems with sow checks. The customer service is great and gets back to you very quickly. The prices are great too often beating other exchanges
Reply
John
01 February 2024
Comment from uk.trustpilot.com
Great customer service, odds and no commission offer
Great customer service, odds and no commission offer
Reply
Lo
01 February 2024
Comment from uk.trustpilot.com
good platform to use as an exchange
good platform to use as an exchange
Reply
Mike A
01 February 2024
Comment from uk.trustpilot.com
Fantastic platform to use as an exchange
Fantastic platform to use as an exchange
Reply
customer
31 January 2024
Comment from uk.trustpilot.com
Easy to use site, good odds, good promotions.
Easy to use site, good odds, good promotions.
Reply
David
28 January 2024
Comment from uk.trustpilot.com
Not bad. I would recommend.
Not bad. I would recommend.
Reply
customer
27 January 2024
Comment from uk.trustpilot.com
Great support!
Great support!
Reply
DERMOT LENIHAN
26 January 2024
Comment from uk.trustpilot.com
Fast, knowledgeable, efficient and polite service, exactly what you want 👍
Fast, knowledgeable, efficient and polite service, exactly what you want 👍
Reply
Mike
25 January 2024
Comment from uk.trustpilot.com
Very responsive and helpful with my query
Very responsive and helpful with my query
Reply
customer
22 January 2024
Comment from uk.trustpilot.com
Great customer service, friendly staff quick support and no hassle. Defo recommend
Great customer service, friendly staff quick support and no hassle. Defo recommend
Reply
jimlad
19 January 2024
Comment from uk.trustpilot.com
The support agent was very quick to respond and knowledgeable and friendly. Excellent!!
The support agent was very quick to respond and knowledgeable and friendly. Excellent!!
Reply
customer
19 January 2024
Comment from uk.trustpilot.com
Easy to access and use site.
Easy to access and use site.
Reply
customer
18 January 2024
Comment from uk.trustpilot.com
Super quick to resolve the issues if any!!!
Super quick to resolve the issues if any!!!
Reply
P. Hughes
17 January 2024
Comment from uk.trustpilot.com
Purely for their great odds alone it is worth joining. Have been pleasantly surprised since joining.
Purely for their great odds alone it is worth joining. Have been pleasantly surprised since joining.
Reply
Ben T
17 January 2024
Comment from uk.trustpilot.com
Quick and easy service, answered my query promptly and effectively.
Quick and easy service, answered my query promptly and effectively.
Reply
Nathan
16 January 2024
Comment from uk.trustpilot.com
I had placed a lay bet on a horse race just prior to the start of the race, which appeared to not work and had subsequently placed a second bet. Unbeknownst to me the website wasn't functioning correctly and thus I had placed the same bet twice. As the website had crashed I had no way to check this or rectify it. As it was, my bet lost and I had lost double what I had wanted to stake. I contacted Matchbook support who responded very promptly. They looked into the matter and established that I was not at fault and refunded my money for the second bet. On top of this they gave me a free £15 bet for the inconvenience. Customer service done right! Will be using them happily going forward.
I had placed a lay bet on a horse race just prior to the start of the race, which appeared to not work and had subsequently placed a second bet. Unbeknownst to me the website wasn’t functioning correctly and thus I had placed the same bet twice. As the website had crashed I had no way to check this or rectify it. As it was, my bet lost and I had lost double what I had wanted to stake. I contacted Matchbook support who responded very promptly. They looked into the matter and established that I was not at fault and refunded my money for the second bet. On top of this they gave me a free £15 bet for the inconvenience. Customer service done right! Will be using them happily going forward.
Reply
Dave
16 January 2024
Comment from uk.trustpilot.com
great support from customer services rep. sorted problem out quickly
great support from customer services rep. sorted problem out quickly
Reply
Mark
15 January 2024
Comment from uk.trustpilot.com
Had long standing account closed with no explanation.I'm 61, a casual matched bettor, with no convictions of any kind, yet Matchbook see me as a risk? We'll see what Resolver have to say about it...
Had long standing account closed with no explanation.I’m 61, a casual matched bettor, with no convictions of any kind, yet Matchbook see me as a risk? We’ll see what Resolver have to say about it…
Reply
Miroslav
11 January 2024
Comment from uk.trustpilot.com
A great betting exchange with a large variety of markets available and plenty of liquidity that is often significantly greater than other more traditional exchanges, especially in some markets such as horse racing. If you know how to make profit from matched betting I would recommend Matchbook exchange especially as they offer reduced commision for "matched bettors".
A great betting exchange with a large variety of markets available and plenty of liquidity that is often significantly greater than other more traditional exchanges, especially in some markets such as horse racing. If you know how to make profit from matched betting I would recommend Matchbook exchange especially as they offer reduced commision for “matched bettors”.
Reply
Anil
10 January 2024
Comment from uk.trustpilot.com
Disgraceful company who really need to sort out the verification process. Their compliance team are useless and Erin and Lewis are not great either. Go to Smarkets or Betdaq where they are more friendly.
Disgraceful company who really need to sort out the verification process. Their compliance team are useless and Erin and Lewis are not great either. Go to Smarkets or Betdaq where they are more friendly.
Reply
Jethro Walrus
04 January 2024
Comment from uk.trustpilot.com
Despite being a customer of many years, my account was closed suddenly after the perfectly adequate documents I had to send in were rejected.Source of wealth checks are a nonsense and just an excuse for companies to get rid of those people who know what they are doing.
Despite being a customer of many years, my account was closed suddenly after the perfectly adequate documents I had to send in were rejected.Source of wealth checks are a nonsense and just an excuse for companies to get rid of those people who know what they are doing.
Reply
Laura
31 December 2023
Comment from uk.trustpilot.com
Very helpful and got back to me and resolved my query very quickly. Thank you!
Very helpful and got back to me and resolved my query very quickly. Thank you!
Reply
Stephen Parkin
30 December 2023
Comment from uk.trustpilot.com
Good for exchange betting well done. Computer roulette system, not live, enough said, you against a bookies computer - only 1 winner.
Good for exchange betting well done. Computer roulette system, not live, enough said, you against a bookies computer – only 1 winner.
Reply
Adrrian
29 December 2023
Comment from uk.trustpilot.com
Very helpfull and always with good answers
Very helpfull and always with good answers
Reply
Valhalla
29 December 2023
Comment from uk.trustpilot.com
After making good profit, around £15k in 8 months, Matchbook closed my account. Even after sending all the documents they requested including 3 month bank statements, proof of funds, and ID documents. I answered all the questions. Then they closed my account, no reason given. They did the same to my friend and he only placed 5 small bets which is even more bizarre! So much for being a betting exchange. Stick to proper betting exchanges.
After making good profit, around £15k in 8 months, Matchbook closed my account. Even after sending all the documents they requested including 3 month bank statements, proof of funds, and ID documents. I answered all the questions. Then they closed my account, no reason given. They did the same to my friend and he only placed 5 small bets which is even more bizarre! So much for being a betting exchange. Stick to proper betting exchanges.
Reply
Paul Hunter
16 December 2023
Comment from uk.trustpilot.com
Very helpfull and hastle free experience
Very helpfull and hastle free experience
Reply
Ben
15 December 2023
Comment from uk.trustpilot.com
Asked me to submit payslips, P60's, tax returns and bank statements to place a bet. Anybody who sends these documents are part of the problem. If we all say no then these betting companies will be forced to go out of business. Everyone should value their financial freedom over placing a bet. It is complete madness not to.
Asked me to submit payslips, P60’s, tax returns and bank statements to place a bet. Anybody who sends these documents are part of the problem. If we all say no then these betting companies will be forced to go out of business. Everyone should value their financial freedom over placing a bet. It is complete madness not to.
Reply
John S
15 December 2023
Comment from uk.trustpilot.com
A very prompt resolution of a problem
A very prompt resolution of a problem
Reply
Mark
10 December 2023
Comment from uk.trustpilot.com
Great site and great customer service
Great site and great customer service
Reply
Luís Moniz
06 December 2023
Comment from uk.trustpilot.com
great costumer service!
great costumer service!
Reply
Susan Q
05 December 2023
Comment from uk.trustpilot.com
Great customer service, always happy to help. I would like it if they had more markets when it comes to football. By that I mean more markets within each fixture. Having said that, Matchbook is an easy to use exchange. Above all, a name and a service I can trust.
Great customer service, always happy to help. I would like it if they had more markets when it comes to football. By that I mean more markets within each fixture. Having said that, Matchbook is an easy to use exchange. Above all, a name and a service I can trust.
Reply
Oliver
04 December 2023
Comment from uk.trustpilot.com
very good odds and markets on all the major events and more. Good customer service
very good odds and markets on all the major events and more. Good customer service
Reply
Michael
28 November 2023
Comment from uk.trustpilot.com
Wouldn't recommend this cancerous company to my worst enemy.And I'm a matched bettor not a genuine punter.Outright banned my account as though I was money laundering, even after demanding selfies with me holding my ID.
Wouldn’t recommend this cancerous company to my worst enemy.And I’m a matched bettor not a genuine punter.Outright banned my account as though I was money laundering, even after demanding selfies with me holding my ID.
Reply
Luca Tomassetti
26 November 2023
Comment from uk.trustpilot.com
Awesome exchange! Easy to use and great odds!
Awesome exchange! Easy to use and great odds!
Reply
Stuart Affleck
26 November 2023
Comment from uk.trustpilot.com
Fantastic customer service , issue resolved within 2 minutes by Jamie not a robot.
Fantastic customer service , issue resolved within 2 minutes by Jamie not a robot.
Reply
Scott Ford
22 November 2023
Comment from uk.trustpilot.com
great customer service, always quick to respond, never had an issue with this service provider.
great customer service, always quick to respond, never had an issue with this service provider.
Reply
Richard Marriott
21 November 2023
Comment from uk.trustpilot.com
good liquidity competitive exchange rates and good offers and promos
good liquidity competitive exchange rates and good offers and promos
Reply
Steve Wilson
20 November 2023
Comment from uk.trustpilot.com
Good liquidity and easy to use :)
Good liquidity and easy to use 🙂
Reply
customer
20 February 2024
Comment from uk.trustpilot.com
Can't deposit - round and round in circles with customer service. Won't be using again!
Can’t deposit – round and round in circles with customer service. Won’t be using again!