Matchbook PLAYER REVIEWS(1274)
Harry Bond
01 June 2023
Comment from uk.trustpilot.com
ALL THEY DO IS MESS AROUND WITH UR DEPOSIT LIMITS. HORRIBLE CUSTOMER SERVICE TO WHO SEEM TO HAVE NO IDEA WHAT TO DO. PLEASE DONT JOIN THEM IF U HATE BEING MESSED AROUND AND WAITING FOR CUSTOMER SERVICE TO RESPOND. 0/5 IF I COULD
Erif Der
27 May 2023
Comment from uk.trustpilot.com
After a take a break period matchbook didn’t allow me to deposit. So because I’m a responsible gambler it might be they don’t want your business?Will complain to gambling commission. In my opinion this is a sinister twist on new legislation. Also…are all these 5 star reviews for real?…come on….
customer
18 May 2023
Comment from uk.trustpilot.com
Great site only issue I like the in play market on the football it’s very limited ones with no green market you can’t even access the marker which is awful to lay out its win or loose which the exchange is not about that
Beth Haydon
04 May 2023
Comment from uk.trustpilot.com
By far the best exchange for Matched Betters. Always plenty of liquidity. Great customer support and a very stable exchange. Enchanced by zero ( just need to get bigger bets on there!)
Matt Shaw
29 April 2023
Comment from uk.trustpilot.com
I’d like to say, as a relatively long term player, I am totally amazed at how fast bank transfers go after i request, some are instant. I get emails asking me if i’m ok with betting losses, which overall i’m up, but I think is a good thing they keep an eye on loses as a responsible site. Overall, I think they are a solid, fair company and with the fastest deposit and withdrawal speed, wont be going elsewhere….
Jackie
23 April 2023
Comment from uk.trustpilot.com
Customer complaints were very helpfulThere was a mix up with a promotional offer. Initially I was told that my sign up offer had to stay in place, but the person spoke to a manager who agreed to rectify the mistake
John J
22 April 2023
Comment from uk.trustpilot.com
Easy to use, reliable website Wide range of markets
customer
22 April 2023
Comment from uk.trustpilot.com
Superb customer service and great odds and offers
Yordan
21 April 2023
Comment from uk.trustpilot.com
I am giving 5 stars because their website is very fast and easy to navigate. The odds are higher compared to the other bookmakers. I have improved my play using their platform.
Antony A.
21 April 2023
Comment from uk.trustpilot.com
Opposed to some other sites I find Matchbook quick and easy to navigate.No real problems getting matched. The only drawback lack of streaming for all sports, otherwise a good experience.
L Herring
21 April 2023
Comment from uk.trustpilot.com
After a look around have now found the site easy to navigate
neeps
21 April 2023
Comment from uk.trustpilot.com
Great betting exchange. Easy to navigate around and search for interesting punts.
Darren Smart
20 April 2023
Comment from uk.trustpilot.com
This online exchange is very quickly becoming a bigger player in the market careful to the 2 above!
Anonymous
20 April 2023
Comment from uk.trustpilot.com
Good odds. Would like some free bets though. Would recommend this site to all gamblers
mike Crick
20 April 2023
Comment from uk.trustpilot.com
Great service, great products, great website
Brae
20 April 2023
Comment from uk.trustpilot.com
Easy to use and offers a wide range of markets.
Jack K
17 April 2023
Comment from uk.trustpilot.com
Excellent exchange, fully recommend (and get an Oddsmonkey account whilst you're at it!)
Jerry
14 April 2023
Comment from uk.trustpilot.com
System is very good but doesn't show your stake/liability on every bet .
Dink Taylor
14 April 2023
Comment from uk.trustpilot.com
Great interface and offers. Site is easy to navigate and placing bets is made very simple. Excellent customer service communication. Highly recommended!
Robert White
13 April 2023
Comment from uk.trustpilot.com
Probably the best exchange out there,they do markets other exchanges don't do.
Parsa Sajadian
09 April 2023
Comment from uk.trustpilot.com
Trash websites, it doesn't even let you bet. I was trying place some lay bets but it didn't let me and they also lied about their promotions. do yourself a favour and avoid this scam website.
Matt
07 April 2023
Comment from uk.trustpilot.com
Slick, pretty impressive.
Customer
06 April 2023
Comment from uk.trustpilot.com
I have been with Matchbook for a couple of years with a deposit limit set at £500 per month. I asked for this to be increased to £1000 per month through their customer support chat. Matchbook set a 24 hour cooling off period and ask you to contact chat again to confirm after the 24 hours have expired. In the meantime I received an email from the compliance team asking for my last three pay slips and a bank statement showing deposits into matchbook and deposits of my salary. Given the fact I had already supplied this information when i set the account up it seems ridiclous to request such personal data for a £500 increase. Its a joke and and unwarranted intrusion that Matchbook can play god and judge who and what you can do with your own money.
SamH
05 April 2023
Comment from uk.trustpilot.com
Crap customer service and long winded verification process then after close your account. Their due diligence team don't know what they are doing who take ages to respond. Betting exchange that restrict and close people's account what a joke bunch of clowns
T Vrabec
03 April 2023
Comment from uk.trustpilot.com
Bunch of amateurs, ask for loads of documents and information that is none of their business (they claim its necessary information but lets be honest if I was money laundering my bank would detect that lightyears before matchbook)Then when i provide the information they make a 'business decision' to close the account, even though they were perfectly happy to accept over £70k of account activity during Cheltenham.Hope the GC put you out of jobs.
John Murphy
29 March 2023
Comment from uk.trustpilot.com
Good chat team quick to resolve any issues ?.
customer
28 March 2023
Comment from uk.trustpilot.com
Excellent customer service
Jane Gibson
27 March 2023
Comment from uk.trustpilot.com
A/C closed with no apparent reason.I am baffled as to why my account has suddenly been closed, all Live Chat do is refer me to the 'business decision' stated on the email. No response to emails to Complience + Security at Matchbook.
Thomas C
27 March 2023
Comment from uk.trustpilot.com
Great company great exchange easy to use
customer
26 March 2023
Comment from uk.trustpilot.com
Well u told me my account would be locked for 24 hours after wanting to block virtual sports and casino and still waiting to get into my account nearly 2 days on and when asking to block virtuals and casino u was still allowing me to bet on them that’s not safer gambling or doing what the customer asked for should be able to block it there and then and not have your account blocked for nearly 2 days why u do the process
Lee johnson
24 March 2023
Comment from uk.trustpilot.com
Absolutely shocking bookmaker asked for payslips p60 utility bill driving licence betting history then just closed my account had to go on live chat to get the rest of MY money wouldn't recommend
John Thorpe
23 March 2023
Comment from uk.trustpilot.com
Good company, dealt with my queries quickly, good exchange to bet with, excellent layout.
Miroslav
21 March 2023
Comment from uk.trustpilot.com
A very small offer of matches (mainly the live ones), some less understandable or downright unfair rules (e.g. when player retiring in tennis) and absolutely no bonus offer/promotions for existing (and money-spending) players.
customer
21 March 2023
Comment from uk.trustpilot.com
I find the site easy to navigate.Live chat was responsive.
Brendan
21 March 2023
Comment from uk.trustpilot.com
Joined Matchbook recently and I have to say they are far superior to the competition in terms of customer service and easy to use website. Lots of sports markets to choose from and also very simple to deposit with very fast withdrawals. Excellent exchange
Ray Smith
20 March 2023
Comment from uk.trustpilot.com
Don't waste your time here. I submitted my documents, days later after the biggest betting event of the year has passed IE Cheltenham Festival, I'm still awaiting verification. App deleted, won't be bothering again. Thanks but definitely no thanks. Others have much more appeal.
Paddy doherty
20 March 2023
Comment from uk.trustpilot.com
Rubbish company offered a fake promotion that they never granted. Then an idiot named Gary did nothing but be smug about it. Lost £300 to false advertising
HC
18 March 2023
Comment from uk.trustpilot.com
Their systems crash too many times and they take no accountabilty for it. This is the third time in a few weeks and each time it has cost me money.
Martin Cunningham
17 March 2023
Comment from uk.trustpilot.com
Dealt with the issue professionally and quickly
Simon Brown
17 March 2023
Comment from uk.trustpilot.com
Worse frauds EVER, the promotion to start of is fake, i screen shotted every conversation i had, because of reviews i read here first, tried to cheat me out of promotion deal, saying i didnt qualify, even though i was told i qualified before the bet was confirmed a winner or loser. Then offered a free bet to keep me quite, couldnt even use this bet at all. And they refused to cancel my account. BECARFUL WITH TGIS COMPANY.
darren boswell
16 March 2023
Comment from uk.trustpilot.com
Excellent service ? thanks
Rory M
13 March 2023
Comment from uk.trustpilot.com
Aaron Said:Thank you, I can see you need to verify your account,To verify your account we would appreciate if you would send a copy of the following document(s) to our Compliance Team via email to compliance matchbook.com:A valid photo ID (Drivers Licence, Biometric Passport, National ID Card in jpeg format) - front and backproof of address dated in the last 3 months (e.g. utility bill, bank statement, official government letter) - Mobile phone bills are not accepted
Nick Lester
13 March 2023
Comment from uk.trustpilot.com
They have a dedicated team who supports users wanting to interact with their API. Their API docs are a good starter - you will likely need some help but there are that many coding languages you could create a site for each one so it’s a beginners guide. Would recommend to any user looking to use API because there is always someone to answer a query.
michael whitburn
13 March 2023
Comment from uk.trustpilot.com
Customer of 5 years who had account frozen day before Cheltenham Festival. What a truly great day to pick!! Now they are withholding my money and will not provide a statement of acitivty. Always liked the platform but recent outages particularly on Saturdays have left me exposed with unmatched bets
Jamie Smith
13 March 2023
Comment from uk.trustpilot.com
0% commisson offer is a corker!!
Chris
13 March 2023
Comment from uk.trustpilot.com
Great exchange, and great customer service. Had an issue, sent a message and was dealt with in less than a minute!
Angela N
13 March 2023
Comment from uk.trustpilot.com
Great site, easy and good commission rates.
Daragh Fogarty
09 March 2023
Comment from uk.trustpilot.com
Very easy to use platform, and great odds of course as I'd expect from an exchange. Competitive across all markets and typically blows other exchanges out of the water on US Sports. Customer service is also extremely friendly and helpful, any issue I've had has been dealt with quickly and easily, highly recommend!
David Raynham
08 March 2023
Comment from uk.trustpilot.com
So far so good!
JB
19 June 2023
Comment from uk.trustpilot.com
Excellent exchange with a responsive support team. Any issues swiftly resolved and mostly open to adding enhanced market specials which are very beneficial! Great partnership and integration with oddsmonkey too which saves lots of time when placing lay bets.
Excellent exchange with a responsive support team. Any issues swiftly resolved and mostly open to adding enhanced market specials which are very beneficial! Great partnership and integration with oddsmonkey too which saves lots of time when placing lay bets.