Matchbook Review

excellent site and best exchange I’ve used

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Easy to deal with and competitive 0% Commission for some affiliate sites. Very efficient at dealing with queries and requests. My now favourite betting exchange

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I’ve made £330 in almost a month, never done anything like this before. Had a few mistakes but the live chat has helped to correct them. Top tip, read instructions more than once, and make you lay the bets with the exchanges. Not back

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What a nightmare to try and sign back in to an account I had not used for a while!! I closed my original account and started again as they requested a massive amount of personal information which was ridiculous just for using my account again. They would probably sell this at some stage!

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As a matched bettor this was my favourite exchange and the only one I’d used. Around two years in they sent me an email for some additional information as part of enhanced due diligence which was copies of bank statements and screen prints from my other betting accounts showing net deposits etc… at the time this made perfect sense to me, they’re just checks to prevent Fraud and Money Laundering etc… So I provided the information immediately. They asked for some additional which I provided and I genuinely thought nothing else of it. Then an email arrived to say my account has been closed, no option to appeal and they can’t tell me why. Clearly I failed the enhanced due diligence but as a low level matched bettor who sent all evidence over to prove this, I’m at a loss at how they decided that I’m a risk. Either their enhanced due diligence processes are not fit for purpose, or the agents processing cases are not doing their job correctly. Its a shame because its a good exchange but if I were you, I’d just save the effort and go straight to BetDaq or Pocketbet who also offer 0%.

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A well run exchange with good support and very little downtime. Liquidity is improving all the time and has surpassed the likes of Betdaq which is promising and are 2nd only to Betfair. Free API usage along with this makes them a top recommendation.

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Resolved quickly

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Opened an account a while ago used now and again.Logged in today deposited went to play slots “user blocked” pops up, go on chat and advised i will get an email to unblock me but couldnt give me a timeframe, i withdrew my deposit which was approved then got an email within 2 minutes saying my accounts fully active, go back 10 minutes later and my account is now closed. Shambles of custoner service but at least i got my deposit back

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Very helpfull and efficient with a positive result following my discusions.

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Very good customer service and website! Would recommend it for your betting needs

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So easy to use. The staff on the live chat are always very knowledgeable

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You listened, gave me time to think about my decision and we’re quick to respond

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This is based on an issue I had recently which was resolved really quickly and efficiently. Really good customer service.

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Good prices, website, and customer service.

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What can i say about this amazing company.Great odds,good and fast customer support and easy app to use.I am matched bettor and had my documents reviewed from Kieran and everything was amazing and smooth.Highly recommend!

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Great service, great company

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Decent exchange but not as good as Betfair as fewer markets, worse prices and fewer offers. 2 stars because despite their claim of 30x wagering requirement on their introductory casino offer it is in effect 60x. Their terms and conditions are very clever to hide this fact. I would advise any customers to avoid this offer and keep your money in your pocket.

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The betting experience has been positive, and I particularly love the Matchbook Zero feature due to its no-commission policy on winning bets.However, I have noticed a room for improvement in the live baseball betting aspect. There have been instances where the markets for baseball close when the games go live, and occasionally they reappear.It would be highly appreciated if the live baseball betting experience could be enhanced to match the level of quality and convenience offered for soccer. This would greatly enhance the overall user experience.If baseball can have similar live experience as soccer, that would be really great.

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Matchbook’s customer service team is one of the best in the industry. Professional and efficient!

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Excellent exchange with a responsive support team. Any issues swiftly resolved and mostly open to adding enhanced market specials which are very beneficial! Great partnership and integration with oddsmonkey too which saves lots of time when placing lay bets.

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ALL THEY DO IS MESS AROUND WITH UR DEPOSIT LIMITS. HORRIBLE CUSTOMER SERVICE TO WHO SEEM TO HAVE NO IDEA WHAT TO DO. PLEASE DONT JOIN THEM IF U HATE BEING MESSED AROUND AND WAITING FOR CUSTOMER SERVICE TO RESPOND. 0/5 IF I COULD

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After a take a break period matchbook didn’t allow me to deposit. So because I’m a responsible gambler it might be they don’t want your business?Will complain to gambling commission. In my opinion this is a sinister twist on new legislation. Also…are all these 5 star reviews for real?…come on….

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Great site only issue I like the in play market on the football it’s very limited ones with no green market you can’t even access the marker which is awful to lay out its win or loose which the exchange is not about that

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By far the best exchange for Matched Betters. Always plenty of liquidity. Great customer support and a very stable exchange. Enchanced by zero ( just need to get bigger bets on there!)

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I’d like to say, as a relatively long term player, I am totally amazed at how fast bank transfers go after i request, some are instant. I get emails asking me if i’m ok with betting losses, which overall i’m up, but I think is a good thing they keep an eye on loses as a responsible site. Overall, I think they are a solid, fair company and with the fastest deposit and withdrawal speed, wont be going elsewhere….

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Customer complaints were very helpfulThere was a mix up with a promotional offer. Initially I was told that my sign up offer had to stay in place, but the person spoke to a manager who agreed to rectify the mistake

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Easy to use, reliable website Wide range of markets

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Superb customer service and great odds and offers

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I am giving 5 stars because their website is very fast and easy to navigate. The odds are higher compared to the other bookmakers. I have improved my play using their platform.

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Opposed to some other sites I find Matchbook quick and easy to navigate.No real problems getting matched. The only drawback lack of streaming for all sports, otherwise a good experience.

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After a look around have now found the site easy to navigate

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Great betting exchange. Easy to navigate around and search for interesting punts.

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This online exchange is very quickly becoming a bigger player in the market careful to the 2 above!

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Good odds. Would like some free bets though. Would recommend this site to all gamblers

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Great service, great products, great website

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Easy to use and offers a wide range of markets.

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Excellent exchange, fully recommend (and get an Oddsmonkey account whilst you’re at it!)

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System is very good but doesn’t show your stake/liability on every bet .

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Great interface and offers. Site is easy to navigate and placing bets is made very simple. Excellent customer service communication. Highly recommended!

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Probably the best exchange out there,they do markets other exchanges don’t do.

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Trash websites, it doesn’t even let you bet. I was trying place some lay bets but it didn’t let me and they also lied about their promotions. do yourself a favour and avoid this scam website.

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Slick, pretty impressive.

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I have been with Matchbook for a couple of years with a deposit limit set at £500 per month. I asked for this to be increased to £1000 per month through their customer support chat. Matchbook set a 24 hour cooling off period and ask you to contact chat again to confirm after the 24 hours have expired. In the meantime I received an email from the compliance team asking for my last three pay slips and a bank statement showing deposits into matchbook and deposits of my salary. Given the fact I had already supplied this information when i set the account up it seems ridiclous to request such personal data for a £500 increase. Its a joke and and unwarranted intrusion that Matchbook can play god and judge who and what you can do with your own money.

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Crap customer service and long winded verification process then after close your account. Their due diligence team don’t know what they are doing who take ages to respond. Betting exchange that restrict and close people’s account what a joke bunch of clowns

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Bunch of amateurs, ask for loads of documents and information that is none of their business (they claim its necessary information but lets be honest if I was money laundering my bank would detect that lightyears before matchbook)Then when i provide the information they make a ‘business decision’ to close the account, even though they were perfectly happy to accept over £70k of account activity during Cheltenham.Hope the GC put you out of jobs.

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Good chat team quick to resolve any issues ?.

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Excellent customer service

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A/C closed with no apparent reason.I am baffled as to why my account has suddenly been closed, all Live Chat do is refer me to the ‘business decision’ stated on the email. No response to emails to Complience + Security at Matchbook.

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Great company great exchange easy to use

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Well u told me my account would be locked for 24 hours after wanting to block virtual sports and casino and still waiting to get into my account nearly 2 days on and when asking to block virtuals and casino u was still allowing me to bet on them that’s not safer gambling or doing what the customer asked for should be able to block it there and then and not have your account blocked for nearly 2 days why u do the process

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