Matchbook Review

Absolutely shocking bookmaker asked for payslips p60 utility bill driving licence betting history then just closed my account had to go on live chat to get the rest of MY money wouldn’t recommend

Reply

Good company, dealt with my queries quickly, good exchange to bet with, excellent layout.

Reply

A very small offer of matches (mainly the live ones), some less understandable or downright unfair rules (e.g. when player retiring in tennis) and absolutely no bonus offer/promotions for existing (and money-spending) players.

Reply

I find the site easy to navigate.Live chat was responsive.

Reply

Joined Matchbook recently and I have to say they are far superior to the competition in terms of customer service and easy to use website. Lots of sports markets to choose from and also very simple to deposit with very fast withdrawals. Excellent exchange

Reply

Don’t waste your time here. I submitted my documents, days later after the biggest betting event of the year has passed IE Cheltenham Festival, I’m still awaiting verification. App deleted, won’t be bothering again. Thanks but definitely no thanks. Others have much more appeal.

Reply

Rubbish company offered a fake promotion that they never granted. Then an idiot named Gary did nothing but be smug about it. Lost £300 to false advertising

Reply

Their systems crash too many times and they take no accountabilty for it. This is the third time in a few weeks and each time it has cost me money.

Reply

Dealt with the issue professionally and quickly

Reply

Worse frauds EVER, the promotion to start of is fake, i screen shotted every conversation i had, because of reviews i read here first, tried to cheat me out of promotion deal, saying i didnt qualify, even though i was told i qualified before the bet was confirmed a winner or loser. Then offered a free bet to keep me quite, couldnt even use this bet at all. And they refused to cancel my account. BECARFUL WITH TGIS COMPANY.

Reply

Excellent service ? thanks

Reply

Aaron Said:Thank you, I can see you need to verify your account,To verify your account we would appreciate if you would send a copy of the following document(s) to our Compliance Team via email to compliance matchbook.com:A valid photo ID (Drivers Licence, Biometric Passport, National ID Card in jpeg format) – front and backproof of address dated in the last 3 months (e.g. utility bill, bank statement, official government letter) – Mobile phone bills are not accepted

Reply

They have a dedicated team who supports users wanting to interact with their API. Their API docs are a good starter – you will likely need some help but there are that many coding languages you could create a site for each one so it’s a beginners guide. Would recommend to any user looking to use API because there is always someone to answer a query.

Reply

Customer of 5 years who had account frozen day before Cheltenham Festival. What a truly great day to pick!! Now they are withholding my money and will not provide a statement of acitivty. Always liked the platform but recent outages particularly on Saturdays have left me exposed with unmatched bets

Reply

0% commisson offer is a corker!!

Reply

Great exchange, and great customer service. Had an issue, sent a message and was dealt with in less than a minute!

Reply

Great site, easy and good commission rates.

Reply

Very easy to use platform, and great odds of course as I’d expect from an exchange. Competitive across all markets and typically blows other exchanges out of the water on US Sports. Customer service is also extremely friendly and helpful, any issue I’ve had has been dealt with quickly and easily, highly recommend!

Reply

So far so good!

Reply

Fast sign-up, great site

Reply

Was great until they started screwing me over.Lost £50 after proving the odds froze on their horse odds so was unable to lay a back bet i screen recorded the race odds as were actually happening after odds freezing for 3 minutes only to be told apologies was error on our site but not liable to refund.They clearly don’t give a damn about their customers just what can be swindled out of them. Then they close account for KYC welfare checks and after numerous documents 20 days and still waiting.I appreciate needs doing but even getting a mortgage don’t ask this much info it’s beyond a joke. I used to give these 5 stars but sadly my views have dropped.Sadly gone down hill and the staff are not very helpful at all

Reply

Having some knowledge of matchbook’s propensity to ignore the rules, it’s a bit rich for matchbook to lock people out of their accounts for refusing to submit financial information which Banks and HMRC advise against divulging. If Paul G flags this review as well because the truth hurts so much, I will remind everyone of the fines and suspension imposed on matchbook by the Gambling Commission.

Reply

Tom on Live Chat was excellent. Answered promptly. Dealt with and resolved my query quickly and efficiently. Well done.

Reply

An absolute pleasure to have a betting operator who puts customer issues first …there customer help desk is fabulous…everything resolved quick …unlike the other 2 match betting operators who have lost me for good….I can see match book taking a lot of customers from betdaq and betfair….plenty liquidity in markets and never had any issues betting or laying

Reply

Matchbook always has good odds and the customer support is great :o)

Reply

Matchbook can’t take criticism. Not only are Matchbook terrified of their regulators, they are now running scared of anyone who is critical of them. They have now resorted to flagging unfavourable reviews on Trustpilot and having them removed.

Reply

Good Exchange offering 0% for oddsmonkey members which is great!

Reply

Very good exchange, usually has better odds than Smarkets or Betfair

Reply

Great support from Matchbook as always. Just got in touch with customer services with a query and Will Said was efficient, knowledgeable and friendly. Thank you very much!

Reply

Online support team railhead problem quickly.

Reply

I finally got around to taking advantage of a free bet offer on Matchbook but didn’t quite get it right and lost the free bet. I got in touch with their customer services who explained my error but gave me the free bet anyway. Lovely way to start the day, thank you Matchbook

Reply

I have used this site for a long period, have always found the functionality of both the main site and app really good and comparative to Smarkets in relation to market availability, settlements, funds clearance etc.However I have recently had the account limited to a derisory cap, from what was a previously agreed and sensible level, making it practically unusable. When questioned I was told it was related to KYC and was asked to provide a variety of documents yet again. this is despite providing all the relevant documents once upon signing up, and then once again later in my usage of the account, now they need access to all accounts, payslips etc. yet again.Effectively with the continued requests for personal data, the company are requesting real-time continuous access to every aspect of my financial life. This is far beyond the requirements of any bookmaking site, or indeed any financial institution I have ever dealt with, even when investing significant sums.

Reply

I use Matchbook everyday. The layout is super easy to navigate, they regularly have good offers on and they do something that other exchanges don’t to: “Enhanced Specials” – boosted odds on shots on target and other quirky bets, certainly makes the experience more interesting! Thanks, Matchbook!

Reply

Great customer service. Not had any problems using this Exchange. Very easy

Reply

Matchbook are a seriously dodgy outfit. Never mind their history of allowing huge deposits to be made then withdrawn in the same day and suchlike underhand behaviour, there is no way the reviews on here supporting them are all genuine. I smell a Rat…Nice try, Paul G

Reply

Her name is Norma. She was really lovely and friendly. I am very satisfied with her service.

Reply

Emailed me asking for all manner of financial information regarding my finances is bank statements,P60 etc etc.. basically said it’s none of their business and closed the account…

Reply

Great exchange. Great customer service. Good volume In markets , easy to useFast withdrawals usually back In your account within 2hours.Things I would like, Australian markets, form figures

Reply

Quick customer service and overall good experience using this exchange so far

Reply

Customer Service agent very helpful and answered my question very quickly

Reply

Very fast and helpful customer service! I also find there exchange very easy to use and is becoming my no1 favourite. Have no issues as of yet 🙂

Reply

I contacted MB customer support at 22:30 in the evening – good they are around. The support was professional / helpful and very patient. Thanks

Reply

great customer experience!! fast contact and fast responce, easy site to use

Reply

Great customer service.

Reply

Reliable service you can trust.

Reply

great until they shut down your account, on a whole, not as good as smarkets, not as many markets events etc, not as much functionality for example you can’t lay accas, they need to catch up, still a good platform however if you are matched betting and you lose a lot of money in a short period of time say goodbye to your account, I understand that they have laws to follow but when you provide evidence of matched betting and huge assets then they still shutdown your account without providing further relevant dialogue it’s very poor service, they should at least request more information if needed, I will continue to spread the word, online and via word of mouth, they also started to ignore me after sending several emails, emailed support and EDD recently, no reply, tried to raise a complaint, the complaint department never replied, thus I will passionately tell the truth and tell others to stay away, I know matchbook were fined millions a while ago due to bad practices however you still need to see things through and give customers an opportunity and treat them with fairness and respect, appalling behaviour

Reply

Went on the chat with a problem got sorted quicklyWell done matchbook

Reply

quick resolution of 0% commission

Reply

Great Betting Exchange, usually have competitive odds. Great for a bit of the old MB.

Reply

Very quick and easy to use to get my issue resolved.

Reply