Matchbook PLAYER REVIEWS(1274)
Lee John Carter
06 March 2023
Comment from uk.trustpilot.com
Was great until they started screwing me over.Lost £50 after proving the odds froze on their horse odds so was unable to lay a back bet i screen recorded the race odds as were actually happening after odds freezing for 3 minutes only to be told apologies was error on our site but not liable to refund.They clearly don't give a damn about their customers just what can be swindled out of them. Then they close account for KYC welfare checks and after numerous documents 20 days and still waiting.I appreciate needs doing but even getting a mortgage don't ask this much info it's beyond a joke. I used to give these 5 stars but sadly my views have dropped.Sadly gone down hill and the staff are not very helpful at all
Joe Hill
03 March 2023
Comment from uk.trustpilot.com
Having some knowledge of matchbook's propensity to ignore the rules, it's a bit rich for matchbook to lock people out of their accounts for refusing to submit financial information which Banks and HMRC advise against divulging. If Paul G flags this review as well because the truth hurts so much, I will remind everyone of the fines and suspension imposed on matchbook by the Gambling Commission.
Lawrence
01 March 2023
Comment from uk.trustpilot.com
Tom on Live Chat was excellent. Answered promptly. Dealt with and resolved my query quickly and efficiently. Well done.
Stephen
27 February 2023
Comment from uk.trustpilot.com
An absolute pleasure to have a betting operator who puts customer issues first ...there customer help desk is fabulous...everything resolved quick ...unlike the other 2 match betting operators who have lost me for good....I can see match book taking a lot of customers from betdaq and betfair....plenty liquidity in markets and never had any issues betting or laying
strachsport
26 February 2023
Comment from uk.trustpilot.com
Matchbook always has good odds and the customer support is great :o)
Joe Hill
23 February 2023
Comment from uk.trustpilot.com
Matchbook can't take criticism. Not only are Matchbook terrified of their regulators, they are now running scared of anyone who is critical of them. They have now resorted to flagging unfavourable reviews on Trustpilot and having them removed.
Steve Goodwin
23 February 2023
Comment from uk.trustpilot.com
Good Exchange offering 0% for oddsmonkey members which is great!
Alius Karalius
22 February 2023
Comment from uk.trustpilot.com
Very good exchange, usually has better odds than Smarkets or Betfair
Luis
20 February 2023
Comment from uk.trustpilot.com
Great support from Matchbook as always. Just got in touch with customer services with a query and Will Said was efficient, knowledgeable and friendly. Thank you very much!
John
19 February 2023
Comment from uk.trustpilot.com
Online support team railhead problem quickly.
Mike Fallows
17 February 2023
Comment from uk.trustpilot.com
I finally got around to taking advantage of a free bet offer on Matchbook but didn’t quite get it right and lost the free bet. I got in touch with their customer services who explained my error but gave me the free bet anyway. Lovely way to start the day, thank you Matchbook
andrew
17 February 2023
Comment from uk.trustpilot.com
I have used this site for a long period, have always found the functionality of both the main site and app really good and comparative to Smarkets in relation to market availability, settlements, funds clearance etc.However I have recently had the account limited to a derisory cap, from what was a previously agreed and sensible level, making it practically unusable. When questioned I was told it was related to KYC and was asked to provide a variety of documents yet again. this is despite providing all the relevant documents once upon signing up, and then once again later in my usage of the account, now they need access to all accounts, payslips etc. yet again.Effectively with the continued requests for personal data, the company are requesting real-time continuous access to every aspect of my financial life. This is far beyond the requirements of any bookmaking site, or indeed any financial institution I have ever dealt with, even when investing significant sums.
Darren Thompson
14 February 2023
Comment from uk.trustpilot.com
I use Matchbook everyday. The layout is super easy to navigate, they regularly have good offers on and they do something that other exchanges don't to: "Enhanced Specials" - boosted odds on shots on target and other quirky bets, certainly makes the experience more interesting! Thanks, Matchbook!
Andrew Armstrong
11 February 2023
Comment from uk.trustpilot.com
Great customer service. Not had any problems using this Exchange. Very easy
Joe Hill
06 February 2023
Comment from uk.trustpilot.com
Matchbook are a seriously dodgy outfit. Never mind their history of allowing huge deposits to be made then withdrawn in the same day and suchlike underhand behaviour, there is no way the reviews on here supporting them are all genuine. I smell a Rat...Nice try, Paul G
Azizul
06 February 2023
Comment from uk.trustpilot.com
Her name is Norma. She was really lovely and friendly. I am very satisfied with her service.
Mr Law
03 February 2023
Comment from uk.trustpilot.com
Emailed me asking for all manner of financial information regarding my finances is bank statements,P60 etc etc.. basically said it's none of their business and closed the account...
Robert boal
02 February 2023
Comment from uk.trustpilot.com
Great exchange. Great customer service. Good volume In markets , easy to useFast withdrawals usually back In your account within 2hours.Things I would like, Australian markets, form figures
Emily Whitworth-Judd
01 February 2023
Comment from uk.trustpilot.com
Quick customer service and overall good experience using this exchange so far
Mr. Mark Gardner
31 January 2023
Comment from uk.trustpilot.com
Customer Service agent very helpful and answered my question very quickly
david
30 January 2023
Comment from uk.trustpilot.com
Very fast and helpful customer service! I also find there exchange very easy to use and is becoming my no1 favourite. Have no issues as of yet :)
Mike
29 January 2023
Comment from uk.trustpilot.com
I contacted MB customer support at 22:30 in the evening - good they are around. The support was professional / helpful and very patient. Thanks
Simon Richardson
28 January 2023
Comment from uk.trustpilot.com
great customer experience!! fast contact and fast responce, easy site to use
Bob Tomlinson
28 January 2023
Comment from uk.trustpilot.com
Great customer service.
Laurie Knox
27 January 2023
Comment from uk.trustpilot.com
Reliable service you can trust.
Grant
26 January 2023
Comment from uk.trustpilot.com
great until they shut down your account, on a whole, not as good as smarkets, not as many markets events etc, not as much functionality for example you can't lay accas, they need to catch up, still a good platform however if you are matched betting and you lose a lot of money in a short period of time say goodbye to your account, I understand that they have laws to follow but when you provide evidence of matched betting and huge assets then they still shutdown your account without providing further relevant dialogue it's very poor service, they should at least request more information if needed, I will continue to spread the word, online and via word of mouth, they also started to ignore me after sending several emails, emailed support and EDD recently, no reply, tried to raise a complaint, the complaint department never replied, thus I will passionately tell the truth and tell others to stay away, I know matchbook were fined millions a while ago due to bad practices however you still need to see things through and give customers an opportunity and treat them with fairness and respect, appalling behaviour
John
24 January 2023
Comment from uk.trustpilot.com
Went on the chat with a problem got sorted quicklyWell done matchbook
Som Parry
23 January 2023
Comment from uk.trustpilot.com
quick resolution of 0% commission
customer
23 January 2023
Comment from uk.trustpilot.com
Great Betting Exchange, usually have competitive odds. Great for a bit of the old MB.
customer
22 January 2023
Comment from uk.trustpilot.com
Very quick and easy to use to get my issue resolved.
customer
20 January 2023
Comment from uk.trustpilot.com
Very helpful in correcting my mistake
Steven
17 January 2023
Comment from uk.trustpilot.com
Easy to use, helpful staff
Otto M.
16 January 2023
Comment from uk.trustpilot.com
not as many offers as some of the competitiors but good fast platform and no issues with payouts
Jeffrey
16 January 2023
Comment from uk.trustpilot.com
I have nothing but good things to say about Matchbook. I've been using them for a few months and the experience has been great. I've used the website, app and on one occasion contacted customer service and all three have functioned excellently.
Patrick Gaffney
16 January 2023
Comment from uk.trustpilot.com
Norma from matchbook was very good help to sort out problem with bank card appreciate Norma help and matchbook book very honest site Patrick
Tyler Sims-Duff
14 January 2023
Comment from uk.trustpilot.com
Very helpful with my query and top service, highly recommend Matchbook!
customer
13 January 2023
Comment from uk.trustpilot.com
Everything is easy and help is straight forward. When using I can not fault them. Great site
David Pickles
12 January 2023
Comment from uk.trustpilot.com
Great experience. Fantastic customer support!
Paul
11 January 2023
Comment from uk.trustpilot.com
The help desk dealt with my enquiry in a fast time
Michael Connolly
11 January 2023
Comment from uk.trustpilot.com
Closed my account without any explanation.
John Paul Kearney
10 January 2023
Comment from uk.trustpilot.com
Flawless UX and helpful live chat.
Kevin McIlroy
07 January 2023
Comment from uk.trustpilot.com
Just got 0% commission as I'm a member of Outplayed. Will now use them a lot more for larger bets, which the 2% put me off. Love their Enhanced Specials, though sadly there's usually £10 stake limits with the bookies on these...
Philip
04 January 2023
Comment from uk.trustpilot.com
Used many betting sites, simply this is one of my two favourites...website is easy to use, visually pleasing and I have found the customer service (live chat) extremely helpful...
Darren
04 January 2023
Comment from uk.trustpilot.com
Been using Matchbook Betting Exchange for a while now, and very pleased with the all round quality of the site and the staff. Always instant answers and they work great with oddsmonkey.
Wes Lawrence
04 January 2023
Comment from uk.trustpilot.com
Great exchange at the start but their KYC is terrible and they ask faaaar too many questions on SOW checks. These have had lots of fines and licence suspensions because of their dodgy practices so I wouldn't send them too much info when other exchanges are available as they have also been fined by the ICO for mishandling of data.
customer
03 January 2023
Comment from uk.trustpilot.com
Matchbook is my favourite place to place sports bets. They usually have good odds compared with other exchanges and bookies. And good liquidity, so I can place bets at the stake sizes I want.The record of transactions has all the information I need and is easy to use. Their record of previous bets also contains enough detail that I can look back and check things.I feel my funds are safe with them: they have two factor authentication available for log in and they have fund protection.Their search facility is very good and starts providing suggestions as soon as I start typing.I contacted Live Chat today to ask a question and it was answered quickly and helpfully.So, I find Matchbook a great place to bet on sports.
Andrea Sykes
31 December 2022
Comment from uk.trustpilot.com
Good customer service and a very good range of markets.
Rob
31 December 2022
Comment from uk.trustpilot.com
Excellent service
ZS
30 December 2022
Comment from uk.trustpilot.com
Very quick and easy to deal with. Much better than Betfair.
Andrew Bedworth
08 March 2023
Comment from uk.trustpilot.com
Fast sign-up, great site
Fast sign-up, great site