Matchbook Review

Needed a bit of help with getting the 0% commission. My query was dealt with in a super fast time and I was very pleased with the response

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a very quick responce on live chat. query was solved. first impression is of a helpful professional service.

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Good customer service on the live chat. Quick to get in touch and the issue is being looked into.

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Asked for 0% and got done straight away. Brilliant service.

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The safer gambling team on Matchbook treat customers like criminals, they will not answer any email correspondence, treat customers with contempt, basically behave like bullying nazis. They will without warming freeze your account, ask for source of wealth, then take two weeks to review simple info!! Then ask for more, sit on it for days… I suggest shareholders would freak out if then knew how the safer gambling department within Matchbook were behaving. Even the frontline customer service seem to be embarrassed. We all know that bookmakers have to conduct these affordability checks but there is a right way to do it, and there is Mathbooks way.

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Good exchange, good liquidity, seemingly excellent customer service so far. Nice layout and high level of funds protection for customers. Website could do with a few additions to make the experience easier but overall, its up there with its competitors. It is now my main exchange.

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Mis-leading free matched bet for new users. Make sure you read all the small print! Looking at all the other negative reviews I would use a reputable company instead. Won’t ever use again or recommend

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I am new to matchbook but so far so very good, great site and very well laid out.

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Excellent customer service

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I spend over £400 with them as a new customer over the last two weeks and lost it all. No bonus, i asked for bonus and they offered me only £10 free bet, don’t play slots game not paying out.

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Fixed,/rigged casino RTP is below 10,% u have been warned

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Used to be my go to exchange Now app is completely unusable, slow, crashes, lags. So many others reporting same thing. Nothing ever done to fix.Waste of time trying now unfortunately

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Excellent site. Very easy to use. Highly recommend

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Good service, fast responses

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been using matchbook for 2 years, suddenly upon loosing my debit card they want verification and even thou i have supplied the documents they say 7-10 working days, customer service is a joke and they won’t resolve it, just more excuses and lies, then eventually they blocked me from contacting the live chat, so i can do nothing to resolve it even thou their website says “we need documents, contact us via live chat” they just claim they can’t resolve it and i have to wait 10 days, but all the time i amloosing money while i can’t use their website.

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My go-to betting exchange!

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Please avoid Matchbook as just robbing customers.Spent £1500 with them as a new customer over the last few weeks and lost it all. Win £162 and tried to withdraw today. Told there is a technical issue and it may be my bank does not accept gambling withdrawals , however the bank card used accepted all my Deposits . Funny how it becomes an issue when withdrawing. Obvious Matchbook are just scamming customers. I will keep you posted on any updates but please please please avoid this shady company. Avoid at all costs. What I find bemusing is why would any company who get a new customer who loses £1500 in a few weeks and try and cheese them off over a £162 withdraw. Bemusing !!!

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very good quick payout. the best exchange by far.

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Quick and very helpful

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Extremely satisfied with customer service. They helped me overcome a hurdle, told what I needed to do, and resolved my issue. Very polite and efficient. very pleased.

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Very helpful customer service. I’ve been using the website for several months and, so far, I have not had any issues with payments or the way the website works. Most importantly, unalike another exchange’s website, it doesn’t crash during big events.

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Lots of markets open to lay against SOT boosts and very quick customer service

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Brilliant servce… very quick response

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Have had money locked in there platform for over 4 months now , requested to be called every so often to get an update as to when they will unblock my account and send the funds back to me, but haven’t had a call in months, have requested call backs from there “live chat” team and all they say is “no-one is around for a call back”. Don’t listen to these reviews on this site as they are 99% fake. Terrible customer service and is taking this long to be paid out! There prices are always under betfair’s and you are constantly betting against robots. So my personal opinion is to use betfair as you will get paid more and most probably quicker !

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Great customer support

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Great platform. I have had a good experience always using matchbook as they have the best liquidity and a great platform design

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You need to improve how money is deposited into your system and give control of that back to the customer and not leave to the company which can be too long to get changed.

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Excellent site and great alternative to Smarkets or Betfair Exchange.Well Job, well done

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Easy site to use and navigate

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Seem like a good outfit.. Quick customer response.. Website pretty decent and has always been up when I want to put a bet on… Good enhanced specials.

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Great matched betting service. Easy to use platform and very responsive and helpful advisers.

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Great exchange. 100% reliable even during Cheltenham festival.

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Fantastic, issue promptly resolved. Happy bunny here ? ?

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Matchbook, when are you going to come clean with the few customers you have left ?Why were you suspended by the Gambling Commission ?Were you involved in money laundering ?

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Absolutely no issues so far – all positive

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Invasion of privacy! The only exchange to ask for excessive personal information. They would ask for your bank details if they could get away with it.

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I wanted to place a bet on my team to win their league with Matchbook, as they were offering £30 in free bets. Spent ages downloading the necessary docs for verification as plenty times they were not accepted. When they were finally accepted I rushed through the rest of the account opening process only to be told I hadn’t added the promo code and they wouldn’t allow me to add it or to open a different account. Disappointing they wouldn’t help me bearing in mind all the time I spent getting my account verified.

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Great exchange, very competitive and great enhanced specials!

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Matchbook is good with an excellent search feature, however there’s just something that puts it behind Smarkets… Maybe it’s just me as I feel more comfortable with Smarkets, but it beats Betfair Exchange hands down!It’s also pretty easy & quick to get someone to help on chat which is refreshing

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Had an exchange bet on today (Saturday). It didn’t look like things were going my way so decided to trade out for a small loss.However the site was down and I couldn’t trade out so the trade ran its course and I lost £140.I complained to Customer Service who said a) the outage was not something they could control (which I do understand) and b) apologised for “ the inconvenience”. I’m not a big trader but £140 is more than an inconvenience. Think I will stick with other trading sites.

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Paid this exchange thousands in commission yet they decided to stiff me for £140.00. Funds made unavailable on a winning bet, then get an agent telling me everything looks fine. Off to Betfair I go. Not ideal but at least they pay out on wining bets.

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Easy to use and good enhanced offers

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Great exchange, quick matches and good customer service.

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Great exchange. No complaints at all and their customer service staff are always very helpful.

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Top class,In a very unpredictable industry. This firm tick every box

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Great exchange, especially for horses

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Avoid Avoid Avoid.As soon as you start winning, they’ll freeze your account, ask for any type of proof they can think of, take up to 2 weeks to reply to each message, ignore your questions and not process withdrawals. They’re currently ignoring my withdrawal of many thousand pounds and have closed my account without an explanation, and I can’t talk to anyone except the live chat reps who just say they can’t help.Literal thieves!

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As of my experience on Matchbook, it is a nice exchange platform. Easy to use and very efficient for placing the bets. I would encourage new users to give a try and I am sure that you will enjoy it.

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Reliable, responsive livechat, great liquidity, good uptime – all could want from an exchange.

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Excellent service on all parts of the site. Awesome user experience

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