Matchbook PLAYER REVIEWS(1272)
Shananne
05 September 2022
Comment from uk.trustpilot.com
Brilliant servce... very quick response
oliver t
03 September 2022
Comment from uk.trustpilot.com
Have had money locked in there platform for over 4 months now , requested to be called every so often to get an update as to when they will unblock my account and send the funds back to me, but haven’t had a call in months, have requested call backs from there “live chat” team and all they say is “no-one is around for a call back”. Don’t listen to these reviews on this site as they are 99% fake. Terrible customer service and is taking this long to be paid out! There prices are always under betfair’s and you are constantly betting against robots. So my personal opinion is to use betfair as you will get paid more and most probably quicker !
Adam Kiba
01 September 2022
Comment from uk.trustpilot.com
Great customer support
muslihabdiker
01 September 2022
Comment from uk.trustpilot.com
Great platform. I have had a good experience always using matchbook as they have the best liquidity and a great platform design
Michael Fitzpatrick
30 August 2022
Comment from uk.trustpilot.com
You need to improve how money is deposited into your system and give control of that back to the customer and not leave to the company which can be too long to get changed.
Jimmy
28 August 2022
Comment from uk.trustpilot.com
Excellent site and great alternative to Smarkets or Betfair Exchange.Well Job, well done
Beswickian
28 August 2022
Comment from uk.trustpilot.com
Easy site to use and navigate
Stuart Mayall
27 August 2022
Comment from uk.trustpilot.com
Seem like a good outfit.. Quick customer response.. Website pretty decent and has always been up when I want to put a bet on... Good enhanced specials.
david adams
26 August 2022
Comment from uk.trustpilot.com
Great matched betting service. Easy to use platform and very responsive and helpful advisers.
James Chapman
25 August 2022
Comment from uk.trustpilot.com
Great exchange. 100% reliable even during Cheltenham festival.
Mark Carter
24 August 2022
Comment from uk.trustpilot.com
Fantastic, issue promptly resolved. Happy bunny here ? ?
Joe Hill
23 August 2022
Comment from uk.trustpilot.com
Matchbook, when are you going to come clean with the few customers you have left ?Why were you suspended by the Gambling Commission ?Were you involved in money laundering ?
Mike Churchouse
23 August 2022
Comment from uk.trustpilot.com
Absolutely no issues so far - all positive
Les Robson
23 August 2022
Comment from uk.trustpilot.com
Invasion of privacy! The only exchange to ask for excessive personal information. They would ask for your bank details if they could get away with it.
J
21 August 2022
Comment from uk.trustpilot.com
I wanted to place a bet on my team to win their league with Matchbook, as they were offering £30 in free bets. Spent ages downloading the necessary docs for verification as plenty times they were not accepted. When they were finally accepted I rushed through the rest of the account opening process only to be told I hadn't added the promo code and they wouldn't allow me to add it or to open a different account. Disappointing they wouldn't help me bearing in mind all the time I spent getting my account verified.
Richard Blurton
21 August 2022
Comment from uk.trustpilot.com
Great exchange, very competitive and great enhanced specials!
andrew sutherland
20 August 2022
Comment from uk.trustpilot.com
Matchbook is good with an excellent search feature, however there's just something that puts it behind Smarkets... Maybe it's just me as I feel more comfortable with Smarkets, but it beats Betfair Exchange hands down!It's also pretty easy & quick to get someone to help on chat which is refreshing
Neil Gavin
20 August 2022
Comment from uk.trustpilot.com
Had an exchange bet on today (Saturday). It didn’t look like things were going my way so decided to trade out for a small loss.However the site was down and I couldn’t trade out so the trade ran its course and I lost £140.I complained to Customer Service who said a) the outage was not something they could control (which I do understand) and b) apologised for “ the inconvenience”. I’m not a big trader but £140 is more than an inconvenience. Think I will stick with other trading sites.
Peetee Cee
20 August 2022
Comment from uk.trustpilot.com
Paid this exchange thousands in commission yet they decided to stiff me for £140.00. Funds made unavailable on a winning bet, then get an agent telling me everything looks fine. Off to Betfair I go. Not ideal but at least they pay out on wining bets.
John Coldicott
15 August 2022
Comment from uk.trustpilot.com
Easy to use and good enhanced offers
Sam McCurdy
15 August 2022
Comment from uk.trustpilot.com
Great exchange, quick matches and good customer service.
Chris O’Donoghue
14 August 2022
Comment from uk.trustpilot.com
Great exchange. No complaints at all and their customer service staff are always very helpful.
Allan Keston
13 August 2022
Comment from uk.trustpilot.com
Top class,In a very unpredictable industry. This firm tick every box
customer
13 August 2022
Comment from uk.trustpilot.com
Great exchange, especially for horses
Andy
13 August 2022
Comment from uk.trustpilot.com
Avoid Avoid Avoid.As soon as you start winning, they'll freeze your account, ask for any type of proof they can think of, take up to 2 weeks to reply to each message, ignore your questions and not process withdrawals. They're currently ignoring my withdrawal of many thousand pounds and have closed my account without an explanation, and I can't talk to anyone except the live chat reps who just say they can't help.Literal thieves!
Patrick Chan
10 August 2022
Comment from uk.trustpilot.com
As of my experience on Matchbook, it is a nice exchange platform. Easy to use and very efficient for placing the bets. I would encourage new users to give a try and I am sure that you will enjoy it.
ifokeysoffy
10 August 2022
Comment from uk.trustpilot.com
Reliable, responsive livechat, great liquidity, good uptime - all could want from an exchange.
Jeff
09 August 2022
Comment from uk.trustpilot.com
Excellent service on all parts of the site. Awesome user experience
customer
08 August 2022
Comment from uk.trustpilot.com
5 star great site fast withdrawls decent wins good customer support
Joanie
06 August 2022
Comment from uk.trustpilot.com
This is a legit site and regulated in the UK, but as legit as it is, DON'T PLAY THE SLOTS ON HERE!!! The RTP is terrible. Stick to the exchange or the live casino.
STUART ENO
03 August 2022
Comment from uk.trustpilot.com
Really geat site and the support is fast and responsive. Any issue they are happy to help with and help you resolve.They also offer some markets that others don't so good to have the options!
Julie
01 August 2022
Comment from uk.trustpilot.com
Good odds. Helpful staff.
Mark
30 July 2022
Comment from uk.trustpilot.com
Not able to put over/ unders in a multiple.Back to betfair!
Gareth Massey
24 July 2022
Comment from uk.trustpilot.com
Made me jump through hoops just for my account to be restricted too £100 a month before even making a deposit lol
customer
23 July 2022
Comment from uk.trustpilot.com
Brilliant all round.
JimmyBee
23 July 2022
Comment from uk.trustpilot.com
Very good service. Recently moved from a different exchange. The odds are better, closer matches and a quicker interface. Very pleased!
Mar
22 July 2022
Comment from uk.trustpilot.com
I'm very happy with the service offered by Matchbook.I see big progress in time. Improved the Customer Care. Definitely worth checking it out.
Petergpd
17 July 2022
Comment from uk.trustpilot.com
Very helpful. very prompt. Many thanks :-)
Jeremy
11 July 2022
Comment from uk.trustpilot.com
Excellent customer service, fast response and very helpful. Great interface and odds!
JohnBet
11 July 2022
Comment from uk.trustpilot.com
Excellent customer service. Enhanced specials a very good feature.
Paul Grice
10 July 2022
Comment from uk.trustpilot.com
Well designed site that is easy to follow with good daily offers.
Anthony Caunter
08 July 2022
Comment from uk.trustpilot.com
I requested a call back and was really surprised that they got back just a short while after. The Guy i spoke to,Brendan was really nice to chat with and found the experience a pleasure
M Walsh
06 July 2022
Comment from uk.trustpilot.com
MatchBook are refusing to pay withdrawal and continiously say account is being reviewed and complaint on going. I have done nothing wrong and answered all verification. No phone line and live chat is blocked. they owe me £12,700 and refusing to communicate
Roger Taylor
05 July 2022
Comment from uk.trustpilot.com
Do not use this exchange.I was a customer with no problems for about 10 years, placing approximately just 20 bets a YEAR (mainly because of lack of liquidity) and out of the blue they are asking to see all my bank statements and wageslips.No skin off my nose, I can just use another exchange.Don't know who they think they are that they can afford to treat people like this, they clearly do not value their customers.
Joe Hill
03 July 2022
Comment from uk.trustpilot.com
If you compare the football or racing markets on Matchbook with any of the other exchanges, it is obvious that Matchbook is a waste of time. They just don't have the same liquidity, I have been left frustrated so many times because of not getting my bets matched on "Matchbook"Forget Matchbook, there are other (better) exchanges.
Dave
02 July 2022
Comment from uk.trustpilot.com
Speedy response in live chat
al adwa
27 June 2022
Comment from uk.trustpilot.com
Easy to navigate and see what bet's you made and which ones have settled
James L
26 June 2022
Comment from uk.trustpilot.com
Signed up for a specific promotion using the code they provided on their site. After the qualifying bet had settled, they said I had actually been signed up for another promotion without my knowledge so they were not going to provide me with the free bet. This was never communicated during or after the signup process so I was basically mislead to spend Money on a promotion that was never going to be honoured. Every other site I have used will tell you if you entered a promo code and it is not valid.Very dodgy practices
Josh Moors
26 June 2022
Comment from uk.trustpilot.com
Excellent customer service. Speedy responses, competitive prices
Ollie Street
07 September 2022
Comment from uk.trustpilot.com
Lots of markets open to lay against SOT boosts and very quick customer service
Lots of markets open to lay against SOT boosts and very quick customer service