Midnite betting PLAYER REVIEWS(351)
Consumer
05 September 2024
Comment from uk.trustpilot.com
Got an account open needed to get verification sorted. Zack from customer support helped me out great customer services even had a bit of laugh looking forwards.
Gillian Smith
02 September 2024
Comment from uk.trustpilot.com
Great app Demo play quick easy deposit an withdrawals
Online Gamer
01 September 2024
Comment from uk.trustpilot.com
I’m posting this again with 1 star instead of 2. This is because they replied and claimed they would try to contact me if I gave my account details but they didn’t. If they do, I’ll give them another review. Many companies reply to make it look like they make an effort to give good customer service but in reality they don’t give a damn. You WILL get awful customer service from most online casinos and betting firms. So here is the review again, with a more fitting rating. I joined earlier this week and closed my account in disgust following the customer service I received.Their welcome offer forces one to place a minimum 4 leg accumulator bet in order to receive 4 free bets and 50 spins. I did this, my bet lost and the free bets were credited. As soon as I tried to use the free bets for some multiples, the gift box icon disappeared after adding to one selection. I assumed this meant one can only bet singles with the free bets. Apparently, this wasn’t the case and I would have been able to place accumulator bets but not doubles or trebles! Why?I explained the situation and asked for the free bets to be replaced. Refused. I was told there was a loyalty scheme, I had already placed enough in bets to get a free bet for that but I hadn’t opted in.They just aren’t interested. They go on about valuing custom but a simple fix they’ve refused to apply and I just don’t tolerate awful customer service so I told them to close the account. They would rather lose customers than keep them happy.I actually thought it was quite a good site with good promotions but customer service is essential and they just don’t seem to want to keep customers!
Anthony Johnson
31 August 2024
Comment from uk.trustpilot.com
Laughable,I thought it was a good gaming site,but after 1 week they closed my account,,there loss not mine
easynow
31 August 2024
Comment from uk.trustpilot.com
HAVE NOTHING TO DO WITH THESE PEOPLE! This is a thoroughly disreputable company who prevented me withdrawing money, and even refused to return my funds when I closed my account. I told them I would both take legal action and inform the Gaming Commission. They then, surprisingly enough, did not hesitate to return the money! Conclusion - an underhand business who withhold money from clients as policy, fully aware that this is unacceptable but not expecting people to stand up to them.
Online Gamer
31 August 2024
Comment from uk.trustpilot.com
I joined earlier this week and closed my account in disgust following the customer service I received. Their welcome offer forces one to place a minimum 4 leg accumulator bet in order to receive 4 free bets and 50 spins. I did this, my bet lost and the free bets were credited. As soon as I tried to use the free bets for some multiples, the gift box icon disappeared after adding to one selection. I assumed this meant one can only bet singles with the free bets. Apparently, this wasn’t the case and I would have been able to place accumulator bets but not doubles or trebles! Why? I explained the situation and asked for the free bets to be replaced. Refused. I was told there was a loyalty scheme, I had already placed enough in bets to get a free bet for that but I hadn’t opted in. They just aren’t interested. They go on about valuing custom but a simple fix they’ve refused to apply and I just don’t tolerate awful customer service so I told them to close the account. They would rather lose customers than keep them happy. I actually thought it was quite a good site with good promotions but customer service is essential and they just don’t seem to want to keep customers!
Dave McCall
30 August 2024
Comment from uk.trustpilot.com
Very happy with Midnite. There's loads of different sports and markets, and the odds are very competitive. There's also a big Casino section if that's more your thing. Midnite also has lots of Safer Gambling tools and support if anyone ever needs it which is really great. I'd definitely recommend Midnite!
Justine Healy
29 August 2024
Comment from uk.trustpilot.com
Brilliant website all cash outs were instant other than when I took out £2500 this morning, I got a quick call then the money was with me within 2 hours.Great customer service and not a problem so far!
Daniels Kalnins
25 August 2024
Comment from uk.trustpilot.com
Had a problem with my verification on the app and my account was blocked, I contacted online help and a person named Paola happily assisted and swiftly corrected my account, within 15 minutes my problem was solved and was given great advice and assistance.
Rhys
25 August 2024
Comment from uk.trustpilot.com
Won a tasty £40 and didnt have to do any verification, im 15 btw (I'm not(or am I?(I'm not)))
Arturas
19 August 2024
Comment from uk.trustpilot.com
Sorry, but this site is no go. I had fully verified my account - level 3 (fully verified)... 3 days after - certain restrictions applied, requested more and even same documents I had uploaded.. But after a week, there was no email confirming a final restrictions, lifted or changed... Email that followed after 3 days I have decided to sent an email saying I am looking forward for an update.. email reply which I received: continue as normal if we will need anything else we will contact you, see for any restrictions on your account... And you know what? They just applied £ 550 loss limits which I just noticed during playing slots - message that said - you reached gaming limits.. no more bets can't be placed. What a joke! Imagine that, zero tolerance for you as a client, just because they do not care. Sending such a sensitive papers - reply tells you zero outcome. Applying £ 550 loss limits - means you can bet 110 spins for £ 5 (a fiver) and that is all for a whole month. Scam, I truthfully agree with anyone else who says their verification process is a neglect and you just send them what they ask, but do not expect an answer. At the end of the day - they will just do this loss limits to make sure you'll never win. So please, do a favor - stay away. They are beggars, they just need all your money, and they will treat you as you are nothing.
Consumer
17 August 2024
Comment from uk.trustpilot.com
The most disgusting cousin I seen in my life. Rubbish completely. Proper scum
Jay Harvey
15 August 2024
Comment from uk.trustpilot.com
What a joke? Deposited £10 and within 2 days they closed my account...very dodgy site...avoid...avoid...avoid
Paul Moralee
15 August 2024
Comment from uk.trustpilot.com
I thought I would give this site ago! I place my £10 pre match acca only becasue I cashed out I was unable to claim my sign up offer! I kindly went onto chat explained my case they litteraly told me to deposit anouther £10 and do it correctly 😂 instead of saying look we can add it as a gesture going forward please read terms. they were very poor in handling my situation and to be fair the site is not bad but if am going to have issues and there unwilling to sort it then am scared to lose big money with this site
Paul Dragonmaster Thompson
13 August 2024
Comment from uk.trustpilot.com
had trouble getting my account verified and Adele helped me get it sorted, was very helpful and courteous and understanding my problem
Navid mansouri
12 August 2024
Comment from uk.trustpilot.com
Day light robbery funny enough when you open an account they don’t ask for no documentation what so ever once you start playing and actually when something and try to get the money out they coming up with some BS excuse that they need documents to prove your ID worst site ever they have keeping my money for a week now avoid this site
faye barber
11 August 2024
Comment from uk.trustpilot.com
Worst site. Like others have said, they are happy to take thousands and then restrict your account for no reason AFTER all the verifications are done and phone calls made. Something isn't right with this site. Avoid at all costs.EDIT in reply to your response:You are talking utter rubbish. You're making up lies. There was no issues at all but you guys made it an issue for no reason what so ever. Shove your site. Done me a favour
Stephen Seville
08 August 2024
Comment from uk.trustpilot.com
Great selection of games and provider's easy to search for as well. Cashouts within half an hour. I'm sure people don't understand what RTP means hence the negative reviews and for the people that had their accounts closed did you deposit with a card not associated with yourselves.
Karl
07 August 2024
Comment from uk.trustpilot.com
I can honestly say the reviews regards the casino/slots on this site are 100% correct. Whatever they about there about there NRG’s and payout is absolute rubbish. Tell me what slots take £200 on 40p play without giving the feature once!!!!
Aaron Compton
07 August 2024
Comment from uk.trustpilot.com
I just won a big amount, I had an email saying congratulations and then this site restrictied my account . Saying verification under review. Don't worry my money is safe. . But it's OK.for me to deposit 100s. And In the middle of another big win they blocked my account..absolute rotten. I can't even log in to see what they require, I've sent bank statement in pdf a council letter, my driving licence. And still. This is very devious and I will be taking this further as I know they are playing my money and purposely doing this to people.
Karl
06 August 2024
Comment from uk.trustpilot.com
I can honestly say the reviews regards the casino/slots on this site are 100% correct. I have played on many sites but the payout on this site is disgraceful. Over 1000 spins on one game and didn’t get the feature sorry but that is unheard of. Positives are fast payouts but in short keep well away from the casino unless that is you just want to give your money away.
Burgerman
06 August 2024
Comment from uk.trustpilot.com
Made an account things went as you'd expect. My account has been restricted after about 2 weeks for seemingly no reason. So I will leave my mark here.
Laura
03 August 2024
Comment from uk.trustpilot.com
I’m with everyone else’s 1 star reviews. Absolute scammers. Opened an account literally 2 days ago, deposited over £200 with no real luck, and as soon as I hit a bonus round and had a win I had one more spin and a message flagged up saying your accounts been restricted. Spoke to the live chat (multiple times) for them to say ohh your accounts just under review nothing to worry about it should be up and running again soon. Nope, get an email saying they’re no longer offering me an account and they don’t have to give a reason. Honestly worst site I’ve ever used. Thought the multiple bad reviews were a joke but no, stay very clear. Might seem like a good site at first but do not be fooled. All those 1 star reviews are 1 star for a reason. Edit** Don’t know why you’re telling me to go on live chat in the response. The email literally said ‘this decision is final and we will not be revoking it.’ So I’m pretty sure there’s sod all you’ll do. Just another scam
Louie Thomas
02 August 2024
Comment from uk.trustpilot.com
The person I spoke to on telegram was boss
Andy Matwiejczyk
01 August 2024
Comment from uk.trustpilot.com
AMAZING WEBSITE!Literally won £2800 in under 4 hours and had lighting fast withdrawals. Can honestly say I’ll be a returning customer.
Graham
31 July 2024
Comment from uk.trustpilot.com
They must not pay first past the post as my other bookmakers do. Backed a winner which was domoted to 2nd but they class that as a loser. If I'd known that I'd not back singles with them. Also can't do lucky 15 bets...yankees only!
Jane
31 July 2024
Comment from uk.trustpilot.com
Paid out 5k so quickly I'm so happy. The reviews I read made Me worried but honestly just verify your account and you will get paid If you win
GTB
28 July 2024
Comment from uk.trustpilot.com
Closed my account without giving a reason. Only reason for a gambling site to close your account of their own back is if they aren’t making enough money off you!!! Absolute scammers who will probably go bump in the next 12 months!!!
Michael
26 July 2024
Comment from uk.trustpilot.com
Very competitive odds on football and horse racing been using for a while now great customer service when I had a small free bet issue but solved in no time !! Heard good things about casino game from mates so might give them a go !
Grant
25 July 2024
Comment from uk.trustpilot.com
Stay away from these spin sitesOne alot playing first few games and got a nice return.Played one paticular game which gave hardly any return,took all the winnings and some more.This made me question are these games returning at the 90-96%rtp that the advertise.I asked for the figures for money spent and money won on the paticular slot i was playing.Midnite were very helpfull and supplied all the information.From the money won to the money wagered there was a 137% increase.I was alao informed that the rtp is calculated over tens of thousands of spins and all controlled by a r n g(random number generator).I understand you have to lose sometimes to win others,however i dont feel like the rtp is there all the time.Midnite were helpfulI think i will just stick to my footy bets now.
AN
20 July 2024
Comment from uk.trustpilot.com
Another con site. Played 1550 and not one bonus on the same game. Then after adding a deposit, my account was restricted and now they are holding onto my deposit, not a win. Con. Site.
John
19 July 2024
Comment from uk.trustpilot.com
Roulette casino games are so compensated I say that when winning and losing doesn't seem any randomness to it really would advise people to avoid their casino and slots which are garbage for any bonuses. Woeful company since they opened their casino side of the business
Dale Devon
19 July 2024
Comment from uk.trustpilot.com
Fantastic support from Ludovico, Dealt with my support request extremely quickly.
MIke H
19 July 2024
Comment from uk.trustpilot.com
Its a shame. Midnite is a good casino , good selction , good communication and fast payouts BUT the casino obviously operates with a low RTP.They will say they are regulated and operating within the guidelines of UK laws to which I agree AND they will also say that each game is authenticated by a random generated number which I also agree. HOWEVER :- whilst they are operating withing the parameters of the UKGC etc they do have an extremely low RTP to the customer. How they do this Is either they just run low RTP across all their games OR they target games. For example I sessioned played one game for 3 days. Spent around 12 hours and over 10,000 spins. When the game hits a bonus it can trigger 5000x down to 1x but usually you will get a good percentage of 100x or more. This game nevr paid more than 70x and was also paying about 10x. I noticed the sequencing of the game was odd too compared to other sites I have played this game on. Therefore this leaves me with the conclusion that the RTP software on this game is targeted to play low.It is really disappointing that a casino acts this way and I KNOW their respone will be we operate to gambling standards and all our games are withing guidleines.
Philip
18 July 2024
Comment from uk.trustpilot.com
same as all the rest, dont like anyone winning, stay away unless you like throwing money away its unfair just how many spins it takes to get back to only losing 90% of your money, just stay awsy from midnite there is only ever 1 winner and ill give you ittle clue its not you
John Smith
17 July 2024
Comment from uk.trustpilot.com
A very good site, games seem to play as they should and payout and service is great, recommended.
T Allan
17 July 2024
Comment from uk.trustpilot.com
Deposited, then immediately restricted my account. Could not play or withdraw. Had to contact customer services to get money returned and close my account. DO NOT TRUST.
Sean cashley
16 July 2024
Comment from uk.trustpilot.com
I read all the negative views and also the good ones ! All I can say is they been fair to me ! I don’t do slots or casino but the sports book is one of the best I’ve come across! So if you like wagers on sports then seriously look into this site as it got everything including a nice joining bonus ! Like I say I can’t talk for the casino or slots but the sports book is spot on !!!!!!!
Anth
16 July 2024
Comment from uk.trustpilot.com
I’m going to try and be as balanced as possible here.So signed up, really liked the site/games etc.. after a while they asked me to verify my account, which I did no problem. Carried on playing had some decent wins and had some losses, as you would expect on a casino/betting site. Again not a problem. One day I deposited went to go and play and I couldn’t. My account had been restricted (after a deposit obviously). So messaged the chat service which were pretty quick to get back to me (again not a problem) and they said my account has been closed. Anyways too busy to carry on chat so end the chat and then start up a chat later on. Asked another person why my account has been closed? They didn’t know. I asked well who does? They then said another team would know but unfortunately it’s irreversible and they don’t have to give a reason…. EH? I understand if there’s been wrong doing but to close an account for no reason, absolute cowboys. No wonder nobody trusts these sites. It’s a shame because it’s a decent site to navigate around.
John
11 July 2024
Comment from uk.trustpilot.com
Noticed recently when had some winning bets they have cancelled bet and returned stake. Only seems to apply to winning bets oddly. Really hope it is just the gross incompetence of their site rather than anything more sinister but got me concerned to bet with them now
George Harrison
07 July 2024
Comment from uk.trustpilot.com
Played over 5000 spins on a well known slot game not a single bonus, previously played it also and it barely gave a bonus and if it did paid no more than x40.I don't actually mind losing but I play for the enjoyment factor of experiencing the slot features and building up excitement when a bonus triggers. But when a slot just takes and takes without giving anything you feel like you're utterly getting scammed. It's like purchasing a ticket to visit a Theme park but you are only allowed to walk around not actually experience the rides. There's no point writing your robotic response about fairness unless you can provide evidence of the company who you use to check your games and payouts and provide the findings to the players. It's very well known casinos don't exactly have the reputation of being trustworthy so NO I won't take your word. What's more I log into my account and see you've discreetly reduced half of my deposit limit, even though I went through a full telephone interview just a few weeks a go. Maybe your team should stop meddling with players accounts and start increasing game payouts maybe then you wouldn't have such a poor trustpilot score especially for a brand new casino website. It seems you are well and truly pis**ing everyone off and you don't care. Self excluded 5 years. Casino's must learn the hard way.
DAVID GRATTON
06 July 2024
Comment from uk.trustpilot.com
I joined them the middle of last month. Made a small amount on the opening. Did a few bets and found the odds are not very good on this site. Then I could see an offer to Opt in to the Acca Club, but got an Error message You're not eligible. So made contact with help which is hard work and was told -Unfortunately, some restrictions have been applied to your account.This decision has been taken following a review of your account by our trading team. Your account remains open but with limitations in place in line with our Terms and Conditions.You cannot take part in any future promotions at Midnite.What a waste of time. So no offers after all! and bad odds so please avoid many better sites available
Al Bad
05 July 2024
Comment from uk.trustpilot.com
i enjoy using the app, it works well, good selection of games to bet and slots.It feels different, clean and just works as you expect it.I liked the fact the sign-up was a breeze, no need to chase them on it or anything.Good selection of weekly rewards.They are definitely one of my favourites, they do stand out for me.
David Collier
03 July 2024
Comment from uk.trustpilot.com
Was ok till I had a big win to which they paid then suddenly account was suspended and no longer available to use without reason and they said they don't have to give reason. Tells me they will take money but don't like giving it. Avoid and play sky Vegas or mrq
John
02 July 2024
Comment from uk.trustpilot.com
Games are so bad if it wasn't that customers are losing their money on these games it would be comedy watching how they play and they come on arguing the games are random. Gambling Commission will never do anything so would advise public not to gamble with this company that's my opinion for what it's worth from my years of being an unfortunate customer of this company
John
01 July 2024
Comment from uk.trustpilot.com
OK on sports but their casino is badly effecting the integrity of their brand the games including roulette are simply disgusting do not play anything like casino really wish gambling commission would investigate these companies
Alex Andrews
30 June 2024
Comment from uk.trustpilot.com
Don't make sports bets. Had a on going accumulator my team scored twice in extra time but they only count results up to 90 minutes. Bet is then void even though I had the winning team. That means if you are placing a bet on a cup final and goes to extra time and penalties, No1 can win as any result after 90min doesn't count. Absolutely absurd
Connor Lester
30 June 2024
Comment from uk.trustpilot.com
Had a great experience and very help team member who delt with my issue in a quick timely manner with no fuss at all
clare johns
29 June 2024
Comment from uk.trustpilot.com
Absolutely agree: shambles Don’t waste your time or money on these people who pretend to care about you and bombard you with emails when they know nothing about you.Truth is : their games have been set to under perform.Play with Casushi or kinghills and the same games react much more fairly Don’t understand how they can blame it one the random generator. It’s shocking
Nathan Glanfield
06 September 2024
Comment from uk.trustpilot.com
Midnite casino have closed my account after being verified level all documents sent even a pic of myself holding my id! I’ve made a withdrawal which 5 days later I haven’t received and now my account is closed! I received an email saying after checks a deposit limit would be applied then hour later my account is closed! I can’t seem to get hold of anyone and I’m waiting on £6500! I’ve done nothing wrong joined site got verified but still haven’t received my money! I will be taking this further if my money isn’t in bank account today! I have all the proof that the withdrawal is on the way and I’m verified! I’m very angry and upset.
Midnite casino have closed my account after being verified level all documents sent even a pic of myself holding my id! I’ve made a withdrawal which 5 days later I haven’t received and now my account is closed! I received an email saying after checks a deposit limit would be applied then hour later my account is closed! I can’t seem to get hold of anyone and I’m waiting on £6500! I’ve done nothing wrong joined site got verified but still haven’t received my money! I will be taking this further if my money isn’t in bank account today! I have all the proof that the withdrawal is on the way and I’m verified! I’m very angry and upset.