Monster Casino Review

I signed up and deposited £10 and placed a bet to receive my £30 free bet. My initial bet won. I placed my Free £30 get which also won. Because I withdrew my original £10 bet after winning my free £30 was cancelled and I received nothing. After messaging with Daniel on monster, who was rather cocky towards the end of our messaging, claiming it is very clear if you win and take back your winnings,you lose your free bet. Sound right?

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Absolutely awful, charge you to make withdrawals and the returns are the worst out of all sites I have used. Avoid at all costs

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scam gang of thieves, I deposited money I never use bonuses I won, wanting to withdraw my winnings, they asked for documents they were verified and I still haven’t received the money when I wrote to them again I was asked to send documents again And it’s been like this for a month and I can’t get my money back! !!! they steal from people. Write complaints there are various advice let them close this thieving casino!!! in the end they will pay for their actions just like CASUMO casino!!!

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Absolutely shocking customer service no free £5 no deposit bonus all because I couldn’t enter the bonus code as nowhere to enter it, still waiting on the chat, Laila has not even read any of my messages , since t3lling me to maybe take a time out?? I’ve literally just signed up 5 mins ago purely for the no deposit bonus very rude customer service

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Anybody reading this, I cannot stress enough that this site is a scam! How on earth it gets away with it I don’t know! I used a £30 free bet and won £120 however the bet status still keeps saying ‘pending’. I have contacted them via chat and email and I keep getting the same BS response – lying to say the free bet expired which it didn’t otherwise I wouldn’t have been able to use it in the first place! Unfortunately for them they have scammed the wrong person as my girlfriend is a solicitor and legal action will be taken! I have used many less well-known betting sites which have been great, this is the first one to ever do this.

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Not sure why everyone’s complaining? I found I win on a lot of occasions, £300, £400+ Much better than the other well known sites! Yes withdrawal times take up to 3-4 daysBonus play is a waste of time but I don’t add the bonus options.

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Absolute disgrace of a site. Deposited £10 to get the free £30 bonus, everytime I try and access my bonus it logs me out. Then to top it off, tried to get answers from the so called “live chat” for a question to pop up saying “I can’t control my gambling” as if i had sent it, when i hadnt even an option to type anything. what an absolute s*** show.

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Absolutely shoddy recently. Complaint live on resolver still awaiting withdrawals screenshot all of customer services conversations. One minute they say they’ve received documents then not suddenly was asked to verify. Terns and cons state 3 days payouts waiting since 15th march for one. Never using again it is illegal to withhold money. 100%

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STAY CLEAR…gave me bonus money of £130 played 9pots of gold got up to £6900, said I had to wager £5692 then all of a sudden my bonus money disappeared and converted to real money of £20 YES £20…absolutely disgusting, they hook you in on bonus money but it will NEVER EVER CONVERT TO REAL MONEY

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1 Star only because they do pay out pretty quick. For the rest of the experience I advise to stay well clear. I know they say it’s all random generated but not here. Every single game takes ages to bonus and when you get the bonus don’t hold your breath! I’ve had 48p and £1.20 bonus wins after waging at least £50. I know this happens on most sites but not every bonus. Don’t know how they screw these games down but they do. Avoid this site at all costs

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10:20 PM | Jessica from MonsterCasino: Welcome to Live Chat and thank you for visiting our site. How may we help you today?10:21 PM | Brian: I would like a hone call from a manager please10:21 PM | Brian: phone*10:23 PM | Jessica from MonsterCasino: Kindly note that we don t provide services via phone10:23 PM | Jessica from MonsterCasino: How may I help you?10:23 PM | Brian: Yes you do10:24 PM | Brian: I had it the day i joined the site10:25 PM | Brian: It is the law that if i request to speak with a manager i get to speak with one!10:27 PM | Brian: The day i joined i had trouble with the bonus and a manager called me.10:28 PM | Jessica from MonsterCasino: Brian how may I help you?10:29 PM | Brian: did you read what i said?10:30 PM | Brian: It is the law that if i request to speak with a manager i get to speak with one!The day i joined i had trouble with the bonus and a manager called me.10:30 PM | Jessica from MonsterCasino: Brain kindly note that we don t provide services via phone, therefore I will assist you further if you will update me with your query10:31 PM | Brian: DID YOU READ WHAT I SAID??????????????10:31 PM | Brian: I WANT TO TALK WITH A MANAGER NOW PLEASE10:31 PM | Jessica from MonsterCasino: I am sincerely sorry there is no such option possible10:32 PM | Jessica from MonsterCasino: I will give my best to assist you10:32 PM | Brian: So you are going to deny me talking with a manager10:33 PM | Brian: On live chat or the phone?10:33 PM | Brian: Just yes or no will do ty10:33 PM | Jessica from MonsterCasino: Kindly note that we don t provide services via phone10:34 PM | Brian: Can you read?10:34 PM | Brian: Manager on LIVE CHAT PLEASE10:35 PM | Jessica from MonsterCasino: Brian as mentioned we are not providing services via phone , if you require any assistance I am able to assist you10:35 PM | Brian: WOW10:35 PM | Brian: Manager on LIVE CHAT PLEASE10:37 PM | Jessica from MonsterCasino: Brian, may I kindly ask if you are able to see my messages?10:37 PM | Brian: Yes10:37 PM | Brian: Can you see my messages?10:38 PM | Jessica from MonsterCasino: Yes and you was already provided with an answer10:39 PM | Brian: I am asking to speak with a manager via live chat10:39 PM | Brian: Live chat10:39 PM | Jessica from MonsterCasino: Kindly note that we don t provide services via phone10:39 PM | Brian: LIVE CHAT10:40 PM | Brian: HERE10:40 PM | Brian: NOT THE PHONE10:40 PM | Brian: HERE AS I AM TALKING TO YOU10:41 PM | Jessica from MonsterCasino: How may I help you?10:42 PM | Brian: Are you serious?10:43 PM | Jessica from MonsterCasino: Brian ki9ndly note that if you are not willing to cooperate with me I will have no choice then to close this chat10:43 PM | Jessica from MonsterCasino: Therefore I will kindly ask you again how may I help you today.10:43 PM | Brian: Send me the chat logs from this conversation!10:44 PM | Jessica from MonsterCasino: You can save the chat transcript from a Desktop computer or laptop, by left-clicking the Agent’s name in the chat box and clicking the download button: [Image “save+chat+intercom.png”]10:45 PM | Brian: What is your name?10:45 PM | Brian: Jessica or Daniel??10:46 PM | Jessica from MonsterCasino: My name is Jessica10:47 PM | Brian: Are you human?10:47 PM | Jessica from MonsterCasino: yes I am a human10:47 PM | Brian: Wow10:48 PM | Brian: Send me these chat logs to my email10:49 PM | Brian: Send request to Data Protection Officer10:49 PM | Jessica from MonsterCasino: In order to forward your request to our Data Protection Officer, please confirm which of the below applies to your request: 1. Registration Details 2. Transaction History 3. Withdrawal History 4. Game History 5. Customer Support Communication 6. Automated Email Communication I will then forward your request and you will be contacted directly by our Data Protection Officer.10:49 PM | Brian: Customer Support Communication10:50 PM | Jessica from MonsterCasino: Thank you, I will forward your request, you will be contacted by our Data Protection Officer regarding your request.10:50 PM | Jessica from MonsterCasino: Is there anything else I can help you with today?10:51 PM | Brian: Yes i wish to speak with a manager via live chat10:52 PM | Jessica from MonsterCasino: Brain there is no such option available, however I will give my best to assist you, please provide me with your query and I will try to help you10:53 PM | Brian: Send the chat logs BYE!!!!!

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Absolute scam !! Stay away won money sent in all documents that they asked for and no it’s under review!! Every time I ask on chat about my withdrawal they say it’s under review and it’s been the same for the last 3 weeks!!! Robbing casino!!I’ve contacted watch dog!

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keep well away quick enough taking your money no questions asked and when they find out you have a disability and win from them they ban you and close your account with no explanation Discrimination against disability……………..

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Truly awful site. About a month later still waiting for my payout, a fraction of my deposits. It kept rejecting my documents and had no flexibility, Took the deposits without this need but when I wanted to withdraw it would not let me. Do not use.

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Avoid this company, no cashout offered, i was winning 2 bets and was offered nothing, trust me these are robbing you blind. Avoid. You have been warned

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Won £1625 with bonus funds after getting 25% each deposit I put £80 on 4x£20. And it wiped my £1600 and replaced with £15!! Absolute scam even if you had to wager it 1000x better than nothing scamming you know what’s, customer service was useless just outlined the T&Cs but no apology or empathy shown logged a complaint not like that would help lol stay away guys! There was no way to opt out the bonus either

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Absolutely shocking game site it should be removed people are waiting for there payments even people like my mother who has shown all evidence of her self and you still refused biggest scammers going you should be ashamed of your self..I will be going to the BBC about this watchdog here I come ?

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This Is A ScamIt Wants To See All Of YourCard Details and The WholeDetails of Your Phone Bill DocumentationThen It Wants To See More Documentation from youThey Will Take Your DepositsBut Rejects Your DocumentsWhat Company Rejects Your DocumentsStay the Hell Away from themThis Is A Sign They Are Stealing From YouThis is so easy to sayBut customers will have to find it out themselves But this company is not recommended Just saying.

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Recently registered with this site so i was new to it. Won a sizeable amount with “bonus funds” after losing My entire balance,went to check wagering requirements and accidentally “cancelled bonus” in the blink of an eye 2.1k was gone, contacted support who were entirely unhelpful all they did was outline what the requirements were.

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Have to say after reading reviews I was a little doubtful playing on this site, but I thought I would make my own mind up. Played for the first time last night – made a withdrawal at around 11pm – it was approved within the hour and money sent within the hour. Great selection of games, and unlike many of the bigger well known gaming sites, they actually send a withdrawal that you dont need to send DNA or a years worth of bank statements, well done monster casino – a site that lets you play and withdraw easily rather than the usual 1000 questions. I will be making this my regular gaming site from now on. 10/10

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Waiting over 3 weeks for my £5000 win. I’ve got no chance after reading these reviews Now the site has gone.Anyone else experiencing this?

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waiting over 2.5 weeks for a payout, all documents sent, jumping through hoops for MY winnings. Dont use this crap site.

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Total scam. A complete investigation of this company’s fraudulent verification method is needed. It uses it as an excuse to withhold paying out. From reading other reviews, my experience is not a one off. You shouldn’t have to take legal action to get access to your funds

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After reading the reviews it really looks like a Monster casino

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hello, I have a problem with the withdrawal of my winnings, I can’t verify myself

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Avoid avoid stay away the quick enough taking money but when it comes to withdrawal haha keep wishing

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I made a deposit yesterday and withdrew last night. After seeing all the reviews I was worried I would have a nightmare getting my money. I withdrew at 10pm last night at the money was in my account at 8am this morning. No verification or anything. No problems at all.

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Disgusting monster casino. I have been waiting patiently for my wining of £367 over 3 weeks I have provided all documents I have provided pdf bank statement in security support Instagram. When ever try to contract live chat no help. Some of them are not bothered to respond holding 40 minutes then cut off. Shame on you monster casino. And some of birch and lazy hore don’t do any work Just pacing customers. You disgusting people pay my money.

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Where do I start with them!First off it took 3 weeks to get withdrawals processed with them, kept turning round saying that the documents sent wasn’t right (Driving Licence and Bank Statements was sent to them round 15 times and kept failing).Had to replace my bank card due to payments being taken from the account with my consent (not Monster) but told them that the card was frozen and that the money from the winnings should be send to the bank account but they didn’t do that.Then today they closed the account because they didn’t want to keep up with the business partnership, so I cannot add my new card to make the withdrawals again. Basically they have stole the winnings by closing the account!Wouldn’t waste money on this site as they will keep your money if you plan to withdraw!

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Disgraceful. I been waiting patiently for my wining £367 9 days now I have uploaded the document the need .I have lived chatted many occasions they always make new issues. I have played many casinos never come cross like monster casino . There’s staff always ignoring customers needs. Yesterday I been holding 35min to chat no response lady call laila she is totally ignorant and ignore customers this morning chatted to agent call scarlett she is another pain. I don’t know what said I have never looked their reviews. So guys stay out of monster casino. There’are completely miss behaving with customers. Disgusting service.

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Totally disgraceful. Play many casinos. Never come cross like monster casino. I am waiting patiently 1 weeks for my £367 I provided all documents. There holding my money. And no one to help. Just said to everyone please don’t play with monster casino . The worst casino in the world .the staff are not helping at all.

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If I’m being honest, I’m so lazy when having to download the required documents to send as to be able to obtain my winnings, after reading the vast majority of complaints towards the company, I wasn’t holding my breath for to get my hands on my winnings, however I finally got round to sending my documentation, and hey presto my winnings of £1,400 was credited in to my account the following morning ,

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The most terrible casino. Keep yourself and money away from this awful casino. I lost over £2500 yesterday. I’m not complaining of lossing my money. It is gambling. You gamble to loss or win. What I’m complaining about is that, instead of letting me know I was reached my lossing limit when I try to diposit, they accept £500 deposit and then told that I was reached my lossing limet. So I can’t carry on playing. The warst part is, I withdrew the money but it has been pending over 40 hours now. To make things worse, when I try to contact their customer service, no one replies. So can you guys tell me how to get my money?

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Stay away don’t waste your money Absolutely rubbish site and the don’t pay you out ?

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Please please guys don’t play on this stupid “casino” is very bad, no free spins, this was the biggest mistake ever, I lost over £3000 ,Once again don’t play on this”casino” you will be left with out a chance

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Think I have been scammed out of £4200 had a big win and like most people had to be approved .I got 3 out of 4 documents approved and 1 was declined as it was not in a pdf format .Well it was in a pdf and the 11 times I checked both statements where fine it’s them at it .Not impressed to be honest quick enough to take your money but not pay out stay away from this site disgusting absolutely disgusting name and shame .

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The taking your money and if you win you never get back

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Not happy at all the have taking my winning money and having refund me back the money scam don’t try at all this website

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Terrible. Signed up to free bet offer with qualifying bet. Told I didn’t qualify due to having a membership at one of their sister sites. This isn’t clear at all and is tucked away in a small section of the Ts and C’s, and I was only told of this AFTER I’d lost the qualifying bet. Surely if they know that you are registered on a sister site, they could tell you when you sign up? It isn’t illegal or anything, and they’ll argue I should have read the pages and pages of extensive terms and conditions, but it just felt very sneaky to me and left a bad taste in my mouth.I actually looked into further bets and there seems to be to a bonus scheme but you don’t know what it is until you qualify, which seems pretty rubbish.Avoid.

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Absolutely awful, had a win and suddenly they need to verify me, so after sending 256 forms of I.d they said I was all clear. I has been a member with this delightful company 1 week and received an email stating they no longer want to carry on the business relationship, still to this day I’ve no idea why. Its all smokes and mirrors, be very careful if you haven’t got the correct 3 forms of I.d you may never get access to YOUR money again you have been warned.

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Joined yesterday won a substantial amount. Sent documents in. They got verified this morning. Money in my bank this afternoon

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scammers owe me £7000 refuse to pay was quick to take my £4000 deposit scam!

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Like the vast majority my experience with this site have been poor, my fault for not reading reviews first. Certainly would not recommend “always a catch when you contact them” made a formal complaint still waiting on a reply. Advice simple, avoid this site !

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Probably the worst Casino i’ve ever played.anything above a £2 bet is a no go.bonus is shocking in terms of payout with the very small chance you get one. stay away you’ve been warned

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Another scamming company.wont pay my winnings. But they didn’t complain when I was depositing. A malta company by any chance. Scam scam scam.DONT WASTE YOUR TIME ARE MONEY. YOU HAVE TO FIGHT FOR YOUR WINNINGS. ANY EXCUSE NOT TO PAY OUT .PLEASE KEEP AWAY FROM THIS CASINO AND SPINZWINS THERE BOTH THE SAME COMPANY. SHOULD LOSE THERE LICENCE SCAMMERS

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Easy to sign up but beware when attempting to withdraw even a tiny amount as they will make you go through the full ID/verification process (ID, debit card, proof address etc) before approving. Plus they take 1% as a withdrawal fee!

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Opened an account was anxious after reading the reviews as i made a withdrawal of £2000, documents were approved and withdrawal made within 2 days 🙂

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TRASH!!!!!They give you a Scripted Crappy little win at the Very start, then they flick the switch on you and all you will receive after that is NON stop Bonus teases and DEAD SPINS!AVOID!!!!!!!!

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As long as you read the T&C’s. It is pretty clear . I understand it . But it’s a 30 pound free bet u wasent going to get right? So anything is a.plus win or lose its entertainment for me makes it more interesting placing a bet on football.I totally understand were people are coming from. Place a bet of 30 pound in free bets wins gets credited as bonus bets then x1 wager for it to be credited with real funds. But also capped at 200 pound. But again it’s FREE and if u understand the logic and just back mad hot favourites. It’s actually a win . For 10 pound .. u have Ur original bet u put on Wats real cash with a chance of winning. and 30 pound free bet to get an extra 200 pound. Iv had no problems so far

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I would suggest that all people like myself who have been scammed out of winnings report these scumbags to the UK Gambling Commission. These parasites should not hold a gambling license.These people are happy taking your money, as soon as you win big they cry foul.

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