Mr.play PLAYER REVIEWS(393)
Viorel Ignatescu
02 November 2022
Comment from uk.trustpilot.com
Joined Mr.play sports bet10 £ at odds bigger than 2 get 15£ free bet according to their offer but got no free bet.Contact Mr play several times but got no response.Not recomend this betting company.
shaun
29 October 2022
Comment from uk.trustpilot.com
Absolutely bent.. make up excuses when you try to get your money out more documents then resend them etc .. MRPLAY more Like MR NO PAY !!
Jake Palin
16 October 2022
Comment from uk.trustpilot.com
Cashed out 1000 Friday evening was in my account 24 hours later even though I thought it would take up to 3 working days it’s not a scam you definitely get your money
Tony
13 October 2022
Comment from uk.trustpilot.com
Scam! Stay away, they do not honour half the promotions and staff pretend they don’t know about what promotions have been sent out. So t waste your time
Sandra Ogle
13 October 2022
Comment from uk.trustpilot.com
Worst ever online casino i won $2000 i sent my documents and no reply i tried chat but same old story over and over i don't think i will see a cent don't trust this site at all stay well clear.mr play casino u rip offs
Jennifer Adeline
25 September 2022
Comment from uk.trustpilot.com
I tried to withdraw my account balance and then I got a call from my bank that somebody is trying to stole and withdraw money from my personal account. And after checks, it was them, they tried to steal my money and then deposit it back to my account, fu**ing skumbags. So i immediatley contacted them and argued 4weeks for my withdrawal request but nothing. They will just close your account and, lie that you violated their policy or something stupid. Just stay away at all costs urgent !!!!!
graham barden
11 September 2022
Comment from uk.trustpilot.com
rubbish cheep site .... charged me £25 to deposit £1000 and then i was told icouldnt bet £1000 ... so when i withdrew my 1000 they charged me another £1.... best stear clear and find a reputable site to place your money in
Paul Oxborrow
01 September 2022
Comment from uk.trustpilot.com
Being messed around with winnings- won’t pay out. Been getting sent round in circles for nearly a week.
Lorna Lynnor Aves
23 August 2022
Comment from uk.trustpilot.com
Disgusting disgusting disgusting Most sites you win when you first joinNot this one it grabs your money straight awayHave more sense than me and STAY AWAYPlayed the same game for 8 hours straight £900 down3 bonuses altogether and as soon as you get it- takes it back.No consistent winsThieves
stephen tague
19 August 2022
Comment from uk.trustpilot.com
Terrible siteBuggy laggy and they make you pay on deposits and they take money on withdrawsAvoid terrible
Claire Bryce
14 August 2022
Comment from uk.trustpilot.com
Mr play site is rigged when you win on a slot the game freeze's and your unable to collect or gamble your winnings.customer support are robotic and no help at all.they won't admit to being at fault at their side .would avoid this site at all cost.very unhappy customer
Tony Greenwood
12 August 2022
Comment from uk.trustpilot.com
Had a £50 winning bet settled at £45, impossible right, the return should have been £125. 10 days later they are still reviewing, it’s excellated up apparently. No customer service and hide behind standard answers on Chat,Next stop gambling commission and press, principle involved, what if they over paid, don’t think they would allow me to review for a couple of weeks. Odds are also lowest online
Alex Isacenko
24 July 2022
Comment from uk.trustpilot.com
Fraud website with fake promotions, the same for their network. Terrible support also. Do *not* sign up.
Laura Millar
15 July 2022
Comment from uk.trustpilot.com
I play on a few slots sites this is by far the worst !! Gambling is a risk but not to the extent of complete empty spins. You will not win 1p I don’t think sites are rigged but Mr Play is 100% rigged so you can’t win anything decent
Dan b
02 July 2022
Comment from uk.trustpilot.com
not a scam site at all, i got my welcome bonus put 25 down and walked away with £1700. i paid via debit card for my deposit and withdrew to my debit card which took only 2 days to come through!
Nathaniel Gillhespy
01 July 2022
Comment from uk.trustpilot.com
definatly a scam company give you a bonus split over 5 days then day 2 tell you its not the offer you was give iv closed my account and will stick to reputable sites ie betfair ladbrokes etc avoid at all costs rtp is fake lucky if i had a single win of a spin
George Wood
30 June 2022
Comment from uk.trustpilot.com
No sort of compliance going on here with the UKGC. Not sure how they are even licenced tbh
Paul
14 June 2022
Comment from uk.trustpilot.com
I deposited £50 from my paysafe account money came out my paysafe account and never went in to the mr play they then closed my account and I’ve still not had my money back
David
10 June 2022
Comment from uk.trustpilot.com
First class service! No problems with withdrawals what so ever,money in my account within 24 hours
k liddle
07 June 2022
Comment from uk.trustpilot.com
Chased four time and still not paid my £1000 out
andrea jimenez
07 June 2022
Comment from uk.trustpilot.com
So after being messed about for 2 days still my withdrawal is pending. £201 as they charge £1 for any withdrawal! Ive been with them for over 6-8mths.Im with every single one of there sister sites aswell. I made 2 withdrawals, 1 on another of there sister sites.First withdrawal was in account 6-8hours .Second withdrawal on different site (mrplay) has been pending for 2 days.On asking chat whats happening i was met with an unbelievable rude and uncomfortable response and then she stated they may ask for more identification !So for everyone who gets this done to them here is what ur response should be as its illegal to do this .im still waiting and as much as ive never had a bad expierience before with this site , i was also refused a copy of the chat unless i told her why i wanted it !Disgusting Im using a copy and paste from the ukgc.Reminder to operators: new licence condition on customer identity verification05 July 2019We are continuing to receive complaints from gambling consumers concerning operators only asking them for ID at the point they ask to withdraw funds from their account.All remote operators should be aware of the changes to the LCCP introduced on 7 May this year.Where an operator delays a request to withdraw funds due to insufficient ID being verified, that operator may be in breach of a new licence condition and may find themselves subject to regulatory action as a result.The new licence condition, Licence Condition 17 – Customer identity verification, requires that:Licensees must obtain and verify information in order to establish the identity of a customer before that customer is permitted to gamble. Information must include, but is not restricted to, the customer’s name, address and date of birth.A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.Before permitting a customer to deposit funds, licensees should inform customers what types of identity documents or other information the licensee may need the customer to provide, the circumstances in which such information might be required, and the form and manner in which such information should be provided.Licensees must take reasonable steps to ensure that the information they hold on a customer’s identity remains accurate.This means that licensees must have verified, as a minimum, the name, address and date of birth of any customer – new or existing – before permitting that customer to gamble.“Additional information” in paragraph 2 means anything in addition to information required to verify the name, address and date of birth of the customer as required by paragraph 1.The key expectation of paragraph 2 is that licensees should ask their customers for any additional information promptly where they have identified a need for that information based on their risk assessment, and that such information should not be requested solely at the point of withdrawal. This is consistent with AML regulations and our published guidance on AML and POCA which require ongoing monitoring of customer relationships and that risks are considered by the licensee at all stages of the relationship.Paragraph 2 states that the requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time (ie the time the withdrawal request is made) due to any other legal obligation.This acknowledges that there will be circumstances where an identifiable risk (for instance relating to money laundering) only emerges later in the relationship, or for example where another enforcement body requires the licensee to terminate transactions with the customer subject to information being verified.However, operators would not be able to rely on this provision in any case where information could reasonably have been requested earlier than the point the withdrawal request is made.Operators should also remember that they cannot confiscate a customer’s funds on the basis that they have not provided ID. Last year, on the back of action it had undertaken in the remote gambling sector (opens in new tab) , the Competitions and Markets Authority (CMA) provided its view that consumers are legally entitled to money which they have deposited in their account, to winnings made with money they have deposited and gambled, and winnings made from a bonus where the relevant conditions have been met (subject to AML or other regulatory requirements)update: recieved all funds
KaibZ
04 June 2022
Comment from uk.trustpilot.com
Worst gambling site by far they wont pay you and close your account the owe me $2000 i withdraw the money failed and they closed it worst site ever guys dont join mr.play site
Liam Pa
12 May 2022
Comment from uk.trustpilot.com
The welcome bonus is not honoured, you need to live chat everyday to get the free spins you are promised, when on live chat, the staff try to tell you that you need to deposit again! They also showed me t&cs of a different welcome bonus and tried to pass it off as the one they advertise, basically false advertising to get people to deposit, then try their hardest to not give you the bonus spins. Terrible experience after only 1 deposit.
thomas jones
07 May 2022
Comment from uk.trustpilot.com
placed my first bet today and was promised a 10 euro free bet once i placed my 1st 10 euro bet, after waiting a while the free/bonus 10 euro bet never arrived into my account, when i questioned this i was told they dont offer free bets. mr play are crooks and gangsters, they should havr there license took away from them. they are beyond a joke. i would give no stars if i could
Will
05 May 2022
Comment from uk.trustpilot.com
SCAM! Playing live roulette, placed a £75 stake spin, message appeared saying "bet was too late, contact customer services" . I would have had no issue with this if they had returned my £75 stake however the money is missing. Reported issue straight away and was told it would take a couple of days to resolve. 28 hours later, no response from the "relevent department" and I am now being told that it will take 15-20 days to resolve. AVOID AVOID AVOID, will be writing to IBAS
Jody Gray
03 May 2022
Comment from uk.trustpilot.com
Unpaid bonuses, winnings. The chat operators lie like it's their native tongue. Do yourself a favour and avoid 'MrPlay', they are lieing, cheating scumbags and will steal your money. You have been warned!.
Steve
02 May 2022
Comment from uk.trustpilot.com
Absolutely awful and possibly a scam. Trying to withdraw winnings and they keep getting rejected. Customer service say their systems not working so need to do bank transfer. Then they don’t accept official bank document with details. Not sure if I’m going to get my money or not. They are point blank refusing. Be careful and don’t deposit cash with these guys.
C Hay
30 April 2022
Comment from uk.trustpilot.com
I had lost money before but in the past two days I deposited a small amount of money (between £30 and £50 I think) and cashed out today with £300 leaving £60 in and kept playing, have withdrawn a total of £518 now but my advice is only bet what you can afford to loose because like any gambling website. The odds are NOT in your favour........ It's a business and businesses are there to make money.PLEASE BE CAREFUL ON WHAT YOU GAMBLE. DON'T TAKE THIS REVIEW AS A SELLING POINT.I will leave a note on how long my winnings take to clear into my bank account but so far so good.(Saturday 30th April into Sunday 1st May 2022 won and withdrew £518, it took
Mr Alex Greenwell
26 April 2022
Comment from uk.trustpilot.com
Avoid. Scammers. This site should be banned and removed and the commission should investigate them. Constant internal errors, I must have deposited over £1k. Number of withdrawals = £0. Number of times i staked and balance was above stake = £0. This was even on 20p spins! I mean how tight and mean can you get! Trialed this casino, wish I didn’t. I am actually disgusted by them. Plenty of much better casinos out there. My advice - stay well away. They say ‘gamble responsibly and make gambling enjoyable’. I tried to but got absolutely zero back. The door swings both ways. Pay out a bit more and and players will leave games and walk away with a slight profit or slight loss. Not rinsed and rinsed. I’ve played on other casinos whereby I’ve walked away with a slight proud and even walked away with a small loss and it’s been enjoyable. The monotonous loss, loss, loss on every spin is disheartening and I actually felt overjoyed every once in a blue moon to spin 20p and get my stake back on that spin! I mean that’s how bad it really is! Stay well away players.
danh
25 April 2022
Comment from uk.trustpilot.com
The worst bookie I have ever come across. Won't pay out £100. Asked for every piece of documentation under the sun and continue to decline it. There is absolutely no chance you will ever get any winnings- the only way is to avoid in the first place.Oh, and the site and the brand are all disgusting.
michael mort
24 April 2022
Comment from uk.trustpilot.com
Terrible experience. They agree that my bet has won, but my balance has not been updated. ‘A relevant department is checking this with no time frame’.
Cymon
23 April 2022
Comment from uk.trustpilot.com
Do not give you the welcome bonus stay away
Justyna Anna Gladysz
22 April 2022
Comment from uk.trustpilot.com
Scamming thieves.Give me an offer to deposit but didn't received any bonus after I deposited.Misleading customers just to get them deposit.Rigged games suddenly catching errors and no possibility to open the game again.Scammers cheaters and thieves.Robbing people without honour.Highly recommend to avoid
Jm
17 November 2021
Comment from uk.trustpilot.com
Betway is pretty great. I have been a Betway user for quite some time and for the most part I’ve had good experiences and actually enjoy using this sportsbook. Unfortunately, I tried to withdraw $5800 last Wednesday. Betway confirmed my withdrawal and settled it as paid on Friday. I did not receive my funds while also being told to contact Gigadat to inquire. Gigadat bounced me back to Betway, stating that no withdrawal got pushed to their system, but Betway says it’s paid. This is a serious concern as no funds have been released to myself and it’s been over a week. I really do like utilizing this app, but no customer should have to chase their withdrawals, especially when our deposits always work… I have obtained my bank statement for this period to aid in this process but still have not heard from Betway. Imagine not getting the money that you earned. Not right
paul gellatly
17 November 2021
Comment from uk.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling
John
17 November 2021
Comment from uk.trustpilot.com
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!
Lynn
17 November 2021
Comment from uk.trustpilot.com
Never have a problem with QuinnBet, always good service.
Sarah
17 November 2021
Comment from uk.trustpilot.com
This site is a Scam and also it made me realise I am dumb to spend my hard earned cash on a website that just scams you. I was playing roulette and my number came through and I would have won £3500 but instead a message comes bet rejected after saying bet accepted . So I need to stop gambling full stop . I might as well give my hard earned cash to a random guy on a street. That’s what we are doing when gambling on these stupid sites. Just the thrill of chasing money.
Oz
17 November 2021
Comment from uk.trustpilot.com
I don't normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it's not relevant.I will bet elsewhere. Maybe they'll improve their attitude when they lose customers
JH
17 November 2021
Comment from uk.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth
Steve
17 November 2021
Comment from uk.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
john
17 November 2021
Comment from uk.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
Sammy
17 November 2021
Comment from uk.trustpilot.com
Awful site, games are so rigged and you'll never get any bonuses or feature Another crap con of a site
Stevirobbo
17 November 2021
Comment from uk.trustpilot.com
I only gave this company one star because honestly I couldn't give zero. The online casino is a joke and if you just want to waste your time spending money with no returns play on this casino. They consistently play you by making you wait for any bonus's for at least half your waged money then give you bonus's for next to nothing an example of this is.... Start £100 you start playing and might get a £4 to £5 win (play with £1 a spin) you get a lot of little 6p or 20p or 50p wins which are all losses but it feeds you the fact they are wins (they go towards your win count) and when you get down to nearly 33% of your balance they give you a bonus and it pays you say between £1 and £35 most times on the very rare occasion it might pay you £60 I am basing this on multiple games like book of dead , legacy of dead, king kong cash etc the popular games. then it just dead spins out time after time this happened in the 2 months I investigated this site. So don't waste your time or money on this casino there are better ones out there and since they took away the auto spins on all sites it has just gone crazy bad with no wins in over two months on this site, but the computer algorithms will show £1.60 bonus's as you got a bonus and I will tell you this I got 2 bonuses on the run where it paid zero amount (piggy bank bills) and it took over £100 to get them which some people might say well that's gambling... no that's ripping people off. They should pay minimum amounts for bonus's and make it fair time to get them otherwise what is the point in getting bonus's which is what people play for. Take my advice people and stay away from this site and ladbrokes as they are the same online company paying you winnings and taking your money. This is a scam online by these company's so you have been warned and I hope the gambling commission investigates them properly.
david walker
17 November 2021
Comment from uk.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???
David
17 November 2021
Comment from uk.trustpilot.com
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie
Diana S
17 November 2021
Comment from uk.trustpilot.com
Wouldn't even bother giving it 1 star! It's all take take take, you'll never win, and there's never any promotions for existing customers
Brian
17 November 2021
Comment from uk.trustpilot.com
Great website, odds are good. Their enhanced specials make them better than rivals
PM
17 November 2021
Comment from uk.trustpilot.com
Intuitive site and working just as expected. Really like the no fee Saturdays.
Nosher
03 November 2022
Comment from uk.trustpilot.com
I can’t close my account as I have a gambling problemThere is no contact email Please advise
I can’t close my account as I have a gambling problemThere is no contact email Please advise