Netbet PLAYER REVIEWS(1159)
Williams
09 December 2020
Comment from uk.trustpilot.com
Thought that i would just confirm what others have written about this site; withdrawals are extremely slow. I never used to have a problem with withdrawals until November, when they asked for KYC docs from me. Happy to provide those as i understand it's a requirement from the UKGC. Sent passport and proof of address, and after a week they say oh the passport is illegible. I can only assume that the relevant Netbet team member was blind; my best wishes to that individual. It's been a month now with no withdrawal (c. £180). Again, to echo other comments here, if you ask customer service what's happening they fob you off with 'it will take another 24hrs'. Awful.
Selena Day
09 December 2020
Comment from uk.trustpilot.com
Been waiting since 27th November for £325! Sent all id and account verified .. they processed £85 via PayPal but rest still pending! Unsure why was split when I requested as one payment! Many emails and live chats and no further forward! I've been promised since 5th December will be processed in 24h , 4 days later still waiting!
Chris Reeves
07 December 2020
Comment from uk.trustpilot.com
Absolute total and utter cowboys. So i joined NetBet and straight off the bat they wouldnt let me play until i verified my details and so i sent in my Card details and my Address and bank stuff and after few day job done. Which i will say now i thought was brilliant i though you know what i liked that, get it all squared away and sorted and then theres no problems if and when you need to withdraw its all done nothing to worry about. And so over couple months i dibbled and dabbled 30-40-50 pound deposits and to be fair it wasnt looking good the game play wasnt that impressive the payouts where rubbish and the bonues where pathetic really. but finally after couple months i think i managed to get a 30 pound depost up to 1200 but then it just all got eaten back no mater what game i played, it was loose loose ghange game loose loose. so i thought ill with draw 450 so i did. and few days later there it was in my bank account. happy days. i dont know exactly how far after that maybe couple week or 3. i get a request for additonal proof of my spending in line with govermant guide lines against money laundering and so on. and now they want me to send them my bank statements and such. the answer to that was no so now they closed my account. i dont give a toss, becuase to me it feels like the fact id not been with them 5 mins and while i was loosing they were quite happy to take my trivial 30, 40, 50 pound deposits untill i decided to withdraw and then they though how dare he, slap him with a demand for more documents to teach him a lesson even though we all ready cleared his documnets but a few months ago . thing is if they site was worth sticking with id proberbly have done it but it isnt so pfff what ever. Anyway im proberbly moaning over nothing. but then other people might have had the same thing i dont know this is just my 2p's worth.
James Aldrich
03 December 2020
Comment from uk.trustpilot.com
Absolute scammers. Been playing for several weeks here, deposit after deposit. Money just disappears within minutes, you have to chance of walking away with a win. Offer no bonuses after playing loads. All round shocking. Stay clear there's plenty better then this. In fact the worse casino o played at.
Patricia Brown
02 December 2020
Comment from uk.trustpilot.com
6 days in and still not payed out. Got an email to say my monies credited and nothing. Next day get an email saying they want a utility bill and my bank card. Why? We're talking a small amount. Sent them an email asking where's my money and Nothing. This site to be avoided at all costs
antonio Ghigeanu
29 November 2020
Comment from uk.trustpilot.com
Disgusting win rates or nonexistent, rubbish customer service , how this people are still runing this legal i really dont know
Martin Benjamin
28 November 2020
Comment from uk.trustpilot.com
Delays in withdrawals really disappointing.
Joe Hickey
26 November 2020
Comment from uk.trustpilot.com
I've used Netbet for a while now and always been great until this week. I've waited a full week for a withdrawal but nothing. Don't have a clue what is going on.
Eddie Vabole
21 November 2020
Comment from uk.trustpilot.com
Joined today. And to be fair what can you expect from these scammers now a day’s? Cash gone
Edmond James
19 November 2020
Comment from uk.trustpilot.com
Am not really a betting type of person,but I have seen my younger brother make alot of money from gambling and even acquired alot of property from betting. According to him he get his fixed match from a tipster on Instagram by name EDDY_TIPS,he offers him fixed match on payment afterwinning basis, so all he needs to do is stake huge and pay Afterwinning, according to him he is the best he have ever come across with hundred percent sincerity
Mark Paul Thompson
17 November 2020
Comment from uk.trustpilot.com
This site is a joke, they will happily take money of you in seconds but very difficult to claim winnings. They want various documents as ID but every document sent Isn’t enough. I swear didn’t need this much ID to get a mortgage. Pls avoid for your own sanity 🙈
Paul Nixon
17 November 2020
Comment from uk.trustpilot.com
I have not concern about a business doing AML / ID checks, which all betting providers do now. This is the only provider that requests paper docs, copy of card, x2 proofs of address & driving license. Cant say its secure to send via email, and they wont tell you how they process or destroy and how long kept. They send text messages about ID from a bit.ly domain which itself looks like a scam. Payout is slow, I have requested account be closed stick to betfair or the major ones.
Sophie Blamey
13 November 2020
Comment from uk.trustpilot.com
I signed up over a year ago was not sure whether to bother due to the bad reviews. But i can say hand on heart I have never had any issues withdrawing my money and i have had some fantastic wins on here also more so then any other casino i am with. The pending times can be slightly longer than you would normally expect is the only downfall but bar from that fabulous casino.
Bonsai
12 November 2020
Comment from uk.trustpilot.com
I sent them an ID selfie where everything can be read and is visible but the won't accept it, therefore the won't let me withdraw. Needles to say, had no such problems while depositing
Ionut Oprea
11 November 2020
Comment from uk.trustpilot.com
The worst site eveeeerrrrr. I won 5k and they dont want to give me the money, i have been waiting a week now and i have no idea of whats going on. Worst customer service. I will never play again. They close my account for no reason. Im thinking to take them to court.
Maciej Psyk
12 October 2020
Comment from uk.trustpilot.com
They offered me a welcome bonus on the casino main webpage. I wasn't sure if I am eligible because I placed bets on sport some time ago, though never played on the casino. I asked about that an agent Evelyn, who confirmed I am eligible for the welcome bonus as I never played in their casino. I made the deposit and immediately afterwards received the message that I am not eligible for the welcome bonus. I contacted the same agent who confirmed my eligibility minutes earlier and she did not reply. Of course, I have withdrawn all the deposit without playing. At least they released them and for that a whopping two stars, but it was enough to decide to never play there. I was effectively lured to make a deposit by deception. What kind of business is that?
Tony
04 October 2020
Comment from uk.trustpilot.com
I would like to put less but had terrible service as got a bonus on netbet Vegas and then played netbet casino as same site and because I played casino they cancelled bonus with no warning. They should where a mask and hold a gun cos if I’m getting robbed I want to know I’m getting robbed
Steve P
25 September 2020
Comment from uk.trustpilot.com
Shocking company. Nearly a week since I requested a withdrawal and no indication that they intend to process it. If they ever reply to your emails at all, it is just to repeat in parrot fashion that their process time is 24-48 hours - but they have been saying the same thing for the last 5 days. The absolute worst of a bad bunch.
Irmantas Kanapkis
25 September 2020
Comment from uk.trustpilot.com
I would like to rate minus this casino but unfortunately can't do it, worst support ever cant get any help worst withdraw time, good luck with this casino don't have where to spend money, just put in the bin will be same like deposit this company, PLEASE STAY AWAY!!!!!!!!!!!
mark S
19 September 2020
Comment from uk.trustpilot.com
Never had any real problems getting my money etc but the sports betting side of their site no longer seems to work and its been like that for a few days - I like my football bets so whats the point?
Darren Oliver
14 September 2020
Comment from uk.trustpilot.com
Now on my 5th day and no sign of my winnings.
GEORGIA INTZIRTZI
12 September 2020
Comment from uk.trustpilot.com
Hamzah
08 September 2020
Comment from uk.trustpilot.com
One of the worst betting sites I've used I won 2k and it took about 7 days for the finance team to process the payment it was stressfull but I did finally receive the withdrawal. Never using this site again
Craig Beech
08 September 2020
Comment from uk.trustpilot.com
I thought i’d give this site a go after reading all the negative reviews i verified my account fully before depositing then i deposited won 300 and it said pending on the withdrawal page for 5 days and the on the 5th day i recieved s email saying its been successful and it went in my bank the same day however since this i deposit £30 on monday to ladt me all week i had £17.50 in my account on thursday and the decided to block my account for further verifacation i was told id recieve a phone call of a manager then on friday i recieved a email saying theyve blocked my account due to the increasing activity on my account its now tuesday iv had no phone call or enail or explanation watsoever i had cash in my balance left from the £30 i deposited last monday PLEASE STAW AWAY from this site something really dodgy is with this site im just glad im up and not being ripped of like some of the other reviews
André Costa Pinto
07 September 2020
Comment from uk.trustpilot.com
Terrible!!! The only quick thing was the verification process. The mobile app is terrible, you can't access your details or deposit or withdraw via app. But the worst is the withdrawal time frame: they say 24-48 hours for them to process but I've been waiting for 5 days. On the 3rd day I ask them via chat, they said:"Until the end of the day it will be processed" Nothing. Next day I asked the same, they replied the same. Nothing. 5th day, "We're having some delay on our process. Reason? None, no explanation. One of those companies that try not to give your money until the last drop. By far the worst sportsbook company that I used in my 10 years of betting.
Verity Matthews
06 September 2020
Comment from uk.trustpilot.com
NEVER USE THIS BETTING SITE. Customer service is absolutely crap, no one has any idea what they are doin. I won 850 pound and they won’t pay me. Allowed me to gamble for weeks without any identification only asked for stupid things when I requested my winnings. They have been doing checks for well over a week. And any email I send all I get as a reply is (it’s been escalated) refusing to pay my winnings and even refusing to return my deposits just to get this nightmare over and done with. Avoid this site like you would coronavirus!!!!!!
jack becker
31 August 2020
Comment from uk.trustpilot.com
After I've read comments and as I've used most betting sites, I thought I'll give a chance and let see if those comments were wrong but this site is much much worse than people think it is, Took my £10 deposit money and never responded, NO bonus, The page is very slow as 2 days long wouldn't let me login.. Very very dodgy site guys... Stay away stay away...
Juuso Kataja
23 August 2020
Comment from uk.trustpilot.com
Does not provide promised deposit bonuses or freespins, impossible to withdraw money as they always just ask more personal information or documents.
Anette T
12 August 2020
Comment from uk.trustpilot.com
Please, don’t ever deposit on this site. You’re not going to win anything!!!! I’ve deposited about £100 on this site and the most I’ve won was £2!!! Absolutely disgusting.
Victoria Ivankova Smith
02 August 2020
Comment from uk.trustpilot.com
Joseph Duffy
31 July 2020
Comment from uk.trustpilot.com
I wasn’t sure if I should open a NetBet account after all these bad reviews about not being able to withdraw your money, well don’t listen to these reviews! I opened my account and sent the required documents that every betting site requires - Driving License and proof of address. I then deposited £25 and withdrew £100 the next day via PayPal, this money was in my PayPal account just over 24hrs from when I requested the withdrawal! One of the fastest withdrawals I have experienced whilst betting! Would highly recommend this betting site!
William Parker
26 July 2020
Comment from uk.trustpilot.com
Be warned. Whilst some of the bad reviews below look like people who perhaps haven't read the bonus T&C's, I have much more concerning evidence for anyone who deposits cash into a NetBet account Netbet have closed my account, accused me of fraud, and kept all my funds. I hadn't placed a bet with them for over a year. They refuse to provide any justification - their stance is rude and arrogant stating our rules, we are keeping your money and we don't need to tell you why. No opportunity to speak to anyone in customer service. The case is now with the IBAS, (dispute no 76908), for independent arbitration which I will win as I have done nothing wrong, however after 2 months they still have my money. The internet is awash with online bookmakers - do yourself a favour and avoid this one.
Carol Fletcher
16 July 2020
Comment from uk.trustpilot.com
Not sure why there are so many bad reviews, I haven’t had any issues with this site. I always make sure I’m verified before I deposit any money, and I don’t take bonuses as hate the wagering process. A straight forward site and as for some of the other reviews.... I don’t believe you can leave a bad review for someone because you’ve had a run of bad luck.
Jaramillo L ( Kobedeja@gmail. com
12 July 2020
Comment from uk.trustpilot.com
If you have been cheated here , seek help from a professional like kobe Deja
Rory
12 July 2020
Comment from uk.trustpilot.com
don't use this place - signed up just to use a welcome offer and won around £55. Tried to withdraw and they will ask you for everything under the sun to try and put you off. They require a picture of your credit card (back and front), your passport, a bill with your address, and even a picture of you holding your credit card??? Ridiculous. Emailed them saying can you just put the withdrawal back and they said no they can't. Just a fraud to try and put you off and forget to claim your withdrawal money. Absolute scam - should be closed down. Probably used over 30 different betting sites and never had this problem before. Just stick to Betfair, BET365, unibet, paddy power or one of those. Don't use this rubbish little scam betting sites.
Ian Edwards
07 July 2020
Comment from uk.trustpilot.com
Banned me because I wouldn't provide any personal information. They wanted to see bank statements to see how much money I have, wanted to know my job role and yearly salary. I think its because in total I've won about 9k and they were sick of me winning haha. Got paid to fair play, but ridiculous rules and regulations, need every document under the sun to validate. Suprised they didn't want a picture of me in my underpants to prove what I looked like. Thanks for the easy money..suckers! This little bird got away and beat the casino ;)
Cyril Harrison
28 June 2020
Comment from uk.trustpilot.com
Online Poker What a farce this online poker game is !!! You have no or little chance of winning especially if you enter one of their tournaments. This applies to ALL the online sites . No matter how good you think your hand is - there is almost certainly a better hand on the table to beat you. Be it a a full house - four of a kind will turn up and so on. How many times a pair of aces will be defeated by the turn of the river. Yet, somehow some players can go all in on 2-4 unsuited and surprise -surprise they end up winning the hand. Site bots or rigged , or just cheats - my advice keep well clear of all online poker sites as you are being ripped off !!! The companies will state they have no control of the play- they are just content to take their share of the rake kitty each hand. Time there was a full government review of this rip off so called game !!!
Ian Edwards
28 June 2020
Comment from uk.trustpilot.com
Never an issue with getting paid. Yes, you have to send in documents like every other platform, and you are charged a slight percentage of your winnings, but spot on sight, loads of slots to choose from and a helpful customer service team. Well done, keep it up guys.
Ammar
11 June 2020
Comment from uk.trustpilot.com
Scam they took the money und when you want to withdrawal you can not. I have won 7k und make a withdrawal before 2 weeks und the still waiting the customer service are not frendliy und ther answers is just muster. DONTplay there Don’t PUT win money SCAM
Geezer
09 June 2020
Comment from uk.trustpilot.com
CONS!! CONS!! DO NOT PLAY WITH THIS COMPANY THEY NEED TO BE SHUT DOWN!! I SET THEM UP TO FIND OUT HOW THEY CHEAT AND CAUGHT THEM AND RECORDED THIS TOO!!! I WAS PLAYING ON ROULETTE AND I WAS LOSING ALL THE TIME, COULDN'T FIGURE OUT WHY MY LUCK WAS BAD BUT IT WASN'T JUST MY LUCK, THEY CONTROL WHAT NUMBERS THE BALL CAN LAND ON. I THEN DECIDED TO TRY SOMETHING. COVERED ALL THE NUMBERS AND LEFT ONLY 4 NUMBERS WHICH WASNT BET ON, GUESS WHAT NUMBER CAME UP....? ONE OF THE 4 WHICH WASNT BETTED ON. THIS WENT ON FOR 10 SPINS IN A ROW. I ENDED UP LOSING OVER 1000 THOUSAND POUNDS!!!!! STAY AWAY FROM THIS!! CON ARTIST AND COMPUTER HACKERS!!
Rhys King
02 June 2020
Comment from uk.trustpilot.com
AVOID THIS SITE THEY DONT PAY IM WAITING AND WAITING FOR MY MONEY IVE WON EXCUSE AFTER EXCUSE NOT TO PAY Me have said my card is damaged to so can’t pay me out. It has a small crack in it. Then saying my bank statements are not mine but they match the deposits I’ve made from my card and On the account. I’m fuming with this site and will never use again
Claudiu Gelu
23 May 2020
Comment from uk.trustpilot.com
Please read the review before to play on this casino. I am no laying it's real. I play 700£ pounds and nothing. It's a scamming casino. Do not play read this review before to play. Is not fun at all it's a very bad casino. OMG I never play in my life I am playng online from 10 years. They are stealing you. Very bad even a star doesn't need to have. Very bad choices I did . I believe 100 and another 100 and another 100. No bonuses an the game. Very bad second after Genesis casino another bad casino. Please read this review.
Chris Henderson
17 May 2020
Comment from uk.trustpilot.com
automatically self excluded from what's meant to be all gambling sites, this let me on lost hundreds with barely even a free spin bonus avoid at all costs
random account
13 May 2020
Comment from uk.trustpilot.com
Its scam, they dont give you youre Money.
Achiles Vakuranis
08 May 2020
Comment from uk.trustpilot.com
They seem like a shady company and all this positive reviews are from people that work for this company.I will never deposit at them because I hate delays and the risk of not getting paid plus their odds are very low.
ahurad mehregan
03 May 2020
Comment from uk.trustpilot.com
so far so brilliant first day verified my account and deposited a few time and won small amount , no pissing off no silly excuses to take your money and one of my withdrawals took only 22hours to reach my payal. the only downside is sometimes games glitch website freezes and more annoying suddenly out of nowhere you see your balance dropping to 0 or very low amount , i was so freaked out but as soon as you log out log in back or refresh all good . various slots nd live casinos . overall so happy with them . thank you
SteveD
01 May 2020
Comment from uk.trustpilot.com
They allow you to deposit money without documentation but as soon as you want to withdraw your winnings you have to give them documentation. They can take your money no trouble but you can't take theirs without jumping through hoops. Other websites such as Jackpot Joy, Heart Bingo, Mecca Bingo, Wink Bingo, 888 Ladies, Ladbrokes and William Hill don't require documentation before they pay you. Avoid these websites which require documentation before they pay out.
godno
23 April 2020
Comment from uk.trustpilot.com
Never had a problem with Netbet. Had a few wee wins on slots (unfortunately no jackpot!) and the spin payout is pretty regular meaning it’s more enjoyable as you’re not immediately losing your deposit. Withdrawals are pretty quick too.
Alex
22 April 2020
Comment from uk.trustpilot.com
Really excellent experience. -Verification was quick -withdrawals processed in 24-48 hours and in my account the same day (visa Direct payment). -good and helpful live chat and also WhatsApp if needed. Overall couldn't fault the website and really surprised with all the bad reviews.
AA
10 December 2020
Comment from uk.trustpilot.com
An awful site with awful customer service. I was asked 3 times to offer a time to be called to verify my account. They did not call once and when I subsequently complained they asked me for a suitable time to call again!! Hahaha! I couldn't believe it. I stood my ground and said I'm not being pushed away again and that I want my money back and my account shut down. 2 days later I get an email stating my account does not need verification anymore and that it has been unlocked! Amazing...the lies they feed us are truely amazing. Avoid like the plague...abusing people's trust is digusting anyway and especially horrible during these tough times.
An awful site with awful customer service. I was asked 3 times to offer a time to be called to verify my account. They did not call once and when I subsequently complained they asked me for a suitable time to call again!! Hahaha! I couldn't believe it. I stood my ground and said I'm not being pushed away again and that I want my money back and my account shut down. 2 days later I get an email stating my account does not need verification anymore and that it has been unlocked! Amazing…the lies they feed us are truely amazing.
Avoid like the plague…abusing people's trust is digusting anyway and especially horrible during these tough times.