Netbet Review

did the 25 freespins won 80 pound went off it and had 20 in bonus cash spent the 20 and got nothing so i’m still owed 60 but won’t get that propbably

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Amber was very professional and assisted with my question very quickly

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Christina was so patient with me and explained everything in detail. Really solid customer service

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Good work easy to get sorted

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I have been trying to get identification documents verified for the last 5 days. Customer service responds after 24 to 48 hours to tell me my identification documents cannot be verified. Even after providing all necessary documents and selfies. I have cash sitting in my closed account which only heaven knows when I can access. Customer service can’t differentiate what a bank statement and transaction history are. After providing selfie with username and email address, they say selfie with passport and all characters on the passport must be large enough to read!!! WTH!!! The documents i am providing are the same documents I use for travel, open bank accounts and create accounts elsewhere. Please let me access my account and withdraw my money and close the account again for good. Arguing with these fools makes us all fools.

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Help me with a mistake

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Very helpful service and advice

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Only just signed up and your response to my not receiving free bets has been first class.

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I wanted to express my appreciation for the exceptional customer service I received. Initially, I was disappointed to learn that my bet did not qualify for the promotion due to the odds being slightly below the required threshold. However, I was very pleased when Christina understood the situation and made an exception by crediting the free bets to my account. This level of understanding and willingness to assist customers really stands out and reinforces my confidence in continuing to use your platform. Thank you for going the extra mile!

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One of the best sites out there .. they have amazing choice in games to play 100% recommend

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They are actually helpful and quick at it

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Poor, banned from games, even though I hardly use them, when I did had trouble getting paid out… Avoid

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I spoke to Katy very good costumes service

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Take take takeNo play at all Dead spins and no bonuses Not a great experience Better sites out there for sure At least a bit of play netbet would be nice

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Mike on the helpline was great, many thanks to him 🙂

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Great customer service, Casino alright but poker a lot tournees

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Always use Netbet, customer support is ace, they value their long term customers and are always offering promotions and good odds

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Took ages to get them to credit wagering from free spins (I’d lost the whole £10 wagering). They finally credited the winnings £7.58, a pound lower than it should have been, then banned me from promotions 🤣 nice!

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Customer service was great.

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Quickest engagement and resolution from any bookie.

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Two mega spin wins still haven’t paid out after a week! Have now closed my account to avoid this. The offers are terrible never based on the players game play. Try talking to them on live chat they say contact the manager who still doesn’t reply after days and days. Avoid at all costs terrible service, glitches in the roulette and terrible offers for roulette and sports much much better sites out there.

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Dreadful customer service they didnt bother to reply to my email requests. Did a live chat, they claim that my account has to include my middle name as it’s on my passport and claimed I put in the incorrect names on my account when I originally signed up, they changed it, how dare they! No it does not need to be included. I have never included my middle name on ANY application in my life. I’ve all but forgotten my middle name. I have another account with another a major high street bookmaker, guess what, my account with them does not include my middle name. My bank account and I have many, does not include my middle name, they are heavily regulated and have my passport and my National Insurance Number, my employer does not have my middle name, my doctors does not have my middle name, yet they all have my passport!! Their system incorrectly addresses me as my First and Middle names, it omits my surname. How they set up the account and what fields they have is the issue, not what I have correctly entered!

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As to your reply to my other review. I knew you come back with the excuse Random Generated Number. As to what I said in my review 35 dead spins in a row in a game on your site is totally scandalous. I have been playing online casinos for over 10 years I never came across this. As to your big winners in your rewards, how do I know these are real people that is winning this. Your Casino Site is Rigged. I will not be ever going next to it again. I strongly advise people to stay away from Netbet.

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Took the time to listen and understand what went wrong especially for a new member who was struggling with the site and how it all works

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I’ve been playing on this site for months now and not once had a win. There are much better sites out there.

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Wow I have been doing online casinos along time,but these Netbet casino games are totally rigged. You have no chance. You be better off burning your money. I played one game,35 straight dead spins, that must a record. There’s definitely no fair play here. But they will come back with there pitiful excuse, random generated numbers. Blah blah blah . Don’t play here. If we knew exactly what these lowlfe is up to in the background, would seriously open your eyes. Do live sports,at least you can see what is happening. Stay Far away from online casinos or you will be very sorry

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The lady I spoke to was really helpful

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The worst online casino I have ever played eats up all your money and when they give you a bonus it doesn’t pay anything you are embarrassed starving

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I have been waiting for my withdrawals…I have been waiting for my withdrawals since Friday every weekend they are making excuses saying that they need bank statements and that when they tried to sort my withdrawal out it got declined by my bank which ain’t true because if a transfer has been rejected it shows on my statement,when I message them they keep repeating the same thing over and over again if I don’t get my withdrawal by the end of the day I will be taking legal action against net bet don’t use this company you will get throb off. Keep away stay away I wouldn’t put a false review ever trust me !!!!

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My account has been closed for no reason and I have £200 pound pending withdrawal what I won legally I done nothing illegal i deposited legally and withdrawed legally I want to know why this has happened I want my £200 if I do not receive this money will sue your site for everything yous have and that’s a promise I want my 200 now!!!🤬🤬🤬 what ever you do not use this site it’s scamming people closing thete accounts so they can cancel withdrawals and keep your money do not use or deposit its all a big con closing your account for no reason is a joke if I don’t receive my £200 trust me I will ruin yous

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Don’t like this casino at least I won a grand but even then they took a £15 withdrawal fee ! Absolutely disgusting to charge to withdraw your winnings, and to top it off I received an email to complete a survey and once completed you are supposed to get a mystery box which will contain free spins, cash or a bonus, I completed the survey on the 6th of July and the terms said you will receive the mystery box within 72 hours of completion, after 72 hours I asked why I have not received the mystery box to be told to wait until the promotion ends which apparently was on the 9th of July (even though the terms clearly stated 72 hours after you complete the survey, since then been on live chat ever day asking for the mystery box just to be told to wait for an email 😭 today is the 17th of July so 11 days and counting to get a small amount of spins or bonus that looks like i will never receive, shocking site that I strongly advise to avoid at all costs far better out there that won’t lie and rob you !!!!!!

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Sorted my issues i mentioned on my prior posts

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So apparently I can’t deposit any funds to my account to play they have asked me to provide my employment wichi I ahve sent them payslips so far I haven’t heard back yet I contacted the live chat and told me that I need to still wait until the company would review it however I’m disappointed whit this it has never happened before I have different accounts whit casino games and never stopped for so long that I can’t deposit I given 2 stars because of poor service.

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Well i sent a email to support like suggested yesterday and No response Probably said it on here to look like you Value customers

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Apparently I had an account from 2013 and in order for me to re-open I have to wait for a phone call which is convenient for Netbet but not for me. I work and cannot just take a call as and when it suits NetBet I’m afraid peoples lives don’t evolve around you. Then getting told I have to wait a further 24 hours before the account actually re-opens. Stick ya account.

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I would like to say after reading reviews about netbet was worried but please don’t believe all you read iv played a while now and late last night withdrew £200 it was in my acc early this morning no problems at all thank you netbet and love the site

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Very helpful

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Aviod this site at all cost. They do not provide any valuable bonuses and just take your money. I raised it with customer services, they were useless and gave the typical provided script. There are plenty of other online casinos that will provide a much higher return to player. This is a dying company.

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The site reminds of an uncompleted something take your pick, trying to place forecast combination or tricast it takes several attempts the page returns to the win page, no live action, will not use in future unless I really have to.

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Greedy greedy casino. Stay away. Return to player is non existence. Just another terrible robbing casino with poor bonuses

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Christina solved my issue right away she was very helpful

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HelloI will be referring this case to my legal representative, I have provided more than enough information , bank statement photo ID etc , I will be taking all of this to my solicitor to open a case and will also take this to IBAS as you have stolen £380

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Had a very good customer service experience, contacted the live chat to ask a few questions. Spoke to a Mike whom was very quick with his responses. Now just to wait on my pending withdrawal being completed.

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This casino side you will lose your all money without winning and withdrawal will no prossed.customer service chat rude Lost more then £8000 over 1 weeks Shhht site I would if possible give them 00000 star

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Being new to the site, I didn’t realise the 2 location being different for casino and sport – I sorted that out. The customer service operator helped me obtain the free bets from 2 promotions, which appeared to be held up because they hadn’t received some financial info from me although they had accepted my bets.

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i won £70 in first week than was stooped acc on hold from all bonuses for past 6 months every 2 months i would ask y there told me it will be looked in to when there went

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Bloody disgusting Misleading promotions 100% loss rate on casino games just signed up and my my first and last deposit. Avoid everyone seem dodgy

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Would be 0 stars if possible. Still awaiting my £250 withdraw I’ve contacted customer services multiple times via email to barely get a reply or be told the same thing over and over. I’m now looking into legal advice and reporting them to the right people. Absolute scam of a site!

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Like Good to hele the custumers

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Scam a full scale scam geuss what no withdrawal do not use under any circumstances

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