Novibet PLAYER REVIEWS(265)
Kebe Kinona
28 February 2023
Comment from uk.trustpilot.com
Update my account
RAYj
18 October 2022
qteM
geri murphy
30 June 2022
Comment from uk.trustpilot.com
Dodgy as hell k asked for back of card number bank acc details postcode big red flag for identity theft
Sean M
24 June 2022
Comment from uk.trustpilot.com
Avoid these scamming queers
macca
21 March 2022
Comment from uk.trustpilot.com
Happy days, the worst bookmaker in existence has no longer a license to accept uk customers hahaha this is the perfect definition of KARMAThe United Kingdom are the most profitable country in the world with betting, we are like kings when it comes to gambling and sports, we die for it, when a company cant cope in the uk its embarrassing.This is what happens when all u do is restrict people.Read em and weep B@TCH
Matthew Thompson
24 February 2022
Comment from uk.trustpilot.com
These lot have decided to leave the UK market. They will not be missed.
LogicalHonesty
15 February 2022
Comment from uk.trustpilot.com
These people accepted a deposit with terms that there was a 100% bonus. they did not apply the bonus and the cash was spun on slots at an rtp of 39% I asked why no bonus they said Im not verified, therefore THEY BROKE THE UKGC LAWS by letting an unverified player, who could have been a child, gamble. That was 4 years ago, this week they used targeted marketing and emailed ME. They said to come back the bonus was now on the account so I went to look and it was there £125 bonus money HOWEVER, when I went to use it I CANT as Im not verified SO, I had already sent them everything they needed five times, photo i.d. birth certificate, bank details and utility bill. The excuse they use for no verification was my citizen card i.d. which is p.a.s.s. verified and recognised by the UK police and P.S.N.I etc, it is a perfectly legit method of I.D. BUT they said it was unacceptable. only a passport would do. If ANYONE looks on their sign up page and looks at all three i.d. options it is PASSPORT, DRIVERS LICENCE AND I.D. CARD.....they are scamming cheats, their own website says i.d. card but they intentionally block valid i.d. cards!!! stay away from these crooks, they have known thieves as affiliates and marketers on twitch.tv. and they do illegal customer targeting from databases for people they know will deposit and they target problem gamblers with their marketing!!!! it is revolting and disgusting and their licence must be revoked. 11% of all suicide is gambling related and these "people" are targeting vulnerable people, it is criminal and they should be jailed for this scum like behaviour. They are like drug dealers targeting recovering addicts, it is the lowest filth possible.
DM
15 February 2022
Comment from uk.trustpilot.com
They don't want much do they,?? Are they having a laugh.. you don't need this for a mortgageIncome from Employment (i.e. wages, bonus)An original or certified copy of a recent pay slipWritten confirmation of annual salary signed by employer. ( SIGNED?)Property SaleOriginal or certified copy of contract of saleWritten confirmation of sale signed by advocate/solicitor (SIGNED?)Sale of InvestmentsOriginal or certified copy of contract note(s)Written confirmation of sale/holding signed by accountant/brokerInheritanceOriginal or certified copy of Will or Grant of ProbateWritten confirmation of inheritance signed by advocate /solicitor/ trustee/executor (SIGNED AGAIN)Company SaleOriginal or certified copy of contract of saleWritten confirmation of sale signed by advocate/solicitor/ accountant (SIGNED)Internet research of Company RegistrySavingsStatement from the savings institution and enquiry of the source of wealth
Hamilton gaming
05 February 2022
Comment from uk.trustpilot.com
Absolutely rubbish gambling site waiting over 2 weeks for a withdrawal keeps saying I will receive email as soon as possible STAY AWAY FROM THIS SITE!!!!
Bazza
03 February 2022
Comment from uk.trustpilot.com
Bit oddset me a monthly limit and were fine about it, then the next day they suddenly demanded tons of ID, i asked them why and they ignored my email , i sent it twice and nothing back from themI know they read feedback as they reply to ppl who have given it 5 stars so any chance you can reply to me?I wont lose sleep if they dont bother as the odds are poor and the customer service team totally inflexible, I was a few minutes late for a promotion and rather than give me the bet they stated terms and conditions and refused. They dont seem to know what goodwill is
Adam Smith
28 January 2022
Comment from uk.trustpilot.com
I can see there have been plenty of negative reviews here about Novibet, and people can only talk about their personal experience.So far, I have found them to be excellent. I have encountered no problems with them whatsoever. The customer service has been brilliant, emails and live chats have been answered quickly and some minor issues dealt with promptly.They offer excellent sporting and casino promotions, and all of the free bets and free spins I have qualified for have been paid on time. A recent withdrawal I made went through without delay too.10/10 so far.
M.
19 January 2022
Comment from uk.trustpilot.com
Another one of those "you win once, you lose for the rest of your time there" types. Customer service is poor like all the others say. Had to verify myself multiple times for no reason. Website buggy, bonuses they try to tempt you with don't even hit immediately like pretty much any other site. Games reliable on other sites seem absolutely destined to fail only on here? Spending £70 in tiny bets and not getting any bonus rounds on slots. It's just miserable. I'm sure if they actually replied to negative reviews they'd whap out that "we're regulated by blahblah" stuff but all I know is, there's luck and there's a stitch up.I have wasted far too much money here and I won't any longer.
Darren
16 January 2022
Comment from uk.trustpilot.com
So, they send you offers like “bet £30 on Man City match, get £10 freebet to use on any other”So, you do the £30 bet, freebet now credited. Query it:“Ah you used the enhanced odds, so you’re not eligible”Despite the enhanced odds being less than other bookies. Basically, they wriggle out of paying any offers. Glad I spanked them and got my money in my bank though, won’t touch these rogues again
Dave Tyrrell
14 January 2022
Comment from uk.trustpilot.com
I would -10 if I could. Happy to take your deposit account fully verified then boom when you want to withdrawal they want "more information" take weeks to respond, horrible company. Complete gangsters. Owed over €500 and refusing to pay out buy were happy to take over €1000 in deposits avoid these scum
Egi Mahmuti
13 January 2022
Comment from uk.trustpilot.com
Excellent service. Amazing sportsbook and casino products. My favorite operator so far
Jd
13 January 2022
Comment from uk.trustpilot.com
Why do novibet only reply to people who are saying they are great on this page?? Surely they should be addressing people who aren't happy with them rather than thanking people they've asked to leave 5 star reviews?????? The fact that ignore critical reviews is very telling.They put a loss limit onto my account without even bothering to telling meCustomer care is absolutely terrible. They either ignore you or just send a copy and paste reply. If you reply to that they'll ignore you. What kind of customer care is that ignoring people?? If you go onto live chat they're rude and don't help at all.Money withdrawn. Won't use again
John Robson
10 January 2022
Comment from uk.trustpilot.com
From the moment I joined I have had nothing but an excellent experience. Im unsure why all of the negative feedback.I am currently working my way to VIP level
maria Lockhart
06 January 2022
Comment from uk.trustpilot.com
I was worried seeing bad reviews here but so far I have a great experience with novibet. I had a few wins. I had to provide some documents and customer service were great. I even had a great win of £100 on noviboard. I'm really enjoying this site and so many slots to choose from
yraprestige
05 January 2022
This shit of casino must be closed by someone powerfull !! They took from me 15000€ .. in this casino a pay out don’t exist !! All is controled by them !!! It is the worst casino in the world !!! Run as much u can from Novibet … There other honest casino with good RNG and you will see some winnings not all the time each deposit lose lose lose in seconds !!!
AJL
05 January 2022
Comment from uk.trustpilot.com
Avoid!I joined Novibet to receive a free welcome bet, they allow you to make deposits, however, when you go to withdraw it they make you verify your card payment method (even though I deposited and withdrawn to PayPal!). The reason they give is for security reasons, however, surely depositing the money is more of a threat than giving it back?I lost my Bank Card over christmas and was told I could provide a Bank Statement to show the proof of transactions however, I am receiving daily emails to send pictures of my card. Passing the initial KYC check isn't sufficient enough apparently.It is very interesting how you can upload documents for the KYC check but are asked to email the Card details, almost like they want to delay it as much as possible.For some people this could be a very draining process having the threat of not receiving their money looming, I hope the complaint I will be making will go towards them improving their processes.UPDATEI have now received my money after daily chasing through live chat and emails. Withdrawal was completed 10 minutes after account verified. Good to see they don’t keep your money as seen on other reviews but I won’t be using them again.
Wilson Plakoz
19 December 2021
Comment from uk.trustpilot.com
I don't understand all the bad reviews, I've signed up with novibet friday (not going to lie, I was a bit skeptical), got the £20 bonus offer and made £215 with them, got the money in my bank account same day I withdrew the money.Topped up and had few more winnings...I love the interface and everything
Richard
17 December 2021
Comment from uk.trustpilot.com
Unless you plan on losing every bet, go somewhere else. won 4/5 of my last bets and as i go to place my 6th I'm told I'm not allowed to place bets in excess of £20. Ey? Why call yourselves a bookies then. I'm struggling to see how they can call this a sustainable business model when you only allow losers to play. All very suspicious and would recommend to avoid like the plague!!!
Carpo
14 December 2021
Comment from uk.trustpilot.com
Absolutely awful. Live chat are no help at all. In fact they seemed to go out their way to be unhelpfulI notice the staff only reply to positive feedbackI was 5 minutes late opting in for a promotion and they wouldn't credit my account for the free bet. They are absolutely rotten. Avoid like the plague. You won't win with themAccount closed. You'll never get another cent from me
paul gellatly
17 November 2021
Comment from uk.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling
John
17 November 2021
Comment from uk.trustpilot.com
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!
Lynn
17 November 2021
Comment from uk.trustpilot.com
Never have a problem with QuinnBet, always good service.
Oz
17 November 2021
Comment from uk.trustpilot.com
I don't normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it's not relevant.I will bet elsewhere. Maybe they'll improve their attitude when they lose customers
JH
17 November 2021
Comment from uk.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth
Steve
17 November 2021
Comment from uk.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
john
17 November 2021
Comment from uk.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
david walker
17 November 2021
Comment from uk.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???
David
17 November 2021
Comment from uk.trustpilot.com
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie
Diana S
17 November 2021
Comment from uk.trustpilot.com
Wouldn't even bother giving it 1 star! It's all take take take, you'll never win, and there's never any promotions for existing customers
Jake
17 November 2021
Comment from uk.trustpilot.com
THE WORST FIRM i EVER DEALT WITH IN MY LIFEThe fact they dont respond to reviews on here says it all
Marco Machine
17 November 2021
Comment from uk.trustpilot.com
I been a customer with paddy power more than 2 years and I need to say is not a very good experience being their customer, I noticed more I’m loyal and more they treat me badly, I play lots of their promotions more than 200 hundreds along I been with them and most of them I don’t win anything, they’re saying I didn’t win this time but the one I win I always get the last price, I asked them many times how this promotions draw works but they can never tell me how or who Decide who gets the first price or last or nothing. I thought very highly of them in the beginning but now is just a big disappointment. I used get a bonus every Wednesday now is been more than 3 months I don’t and every time I contact them they’re saying try next week. I been so loyal to paddy power but I feel they’re taking the P..s especially when I’m a VIP customer but they don’t treat me like one far from that. I told them if I go to a casino and I’m VIP I get free meals or tickets for a show or a night in the hotel . If I was an online Casino owner and my customers are VIP I treat them like one and make sure they’re happy!!
Carly
17 November 2021
Comment from uk.trustpilot.com
it is unbelievable that we are allowing gambling commission and william hill to keep stealing users money! this only demonstrates how corrupt the gambling industry is!! i have only found one company so far, who helped me get my money back after william hill refused today out my winnings and return my deposit. thisisgambling.com they are doing everything the gambling commission should be which is protecting customers and preventing crime!
Dan
16 November 2021
Comment from uk.trustpilot.com
Couldn’t give one star otherwise I would, be greatful even got one. Deposited on paddy power, won some money. When I withdrew my account was suspended. All ID given to them as they requested, account verified yet 3 weeks later my account is still suspended with no communication what so ever. Customer service is a load of rubbish and they can’t even help. Would avoid paddy power at all costs as they will just take your money and suspend your account.
Alison
16 November 2021
Comment from uk.trustpilot.com
Still as vile as ever I see!!!! Don't waste your time or money on this site,it's ALWAYS over is seconds & no fun AT ALL. You've had enough of my money,its a shame I cant put screenshots on here,I'm happy to prove how bad they are ???????????
Alex Lawson
16 November 2021
Comment from uk.trustpilot.com
Easy to use, quick in payouts. Worth giving them a try
Peter
16 November 2021
Comment from uk.trustpilot.com
Put a bet on Lewis Hamilton to win the Brazilian F1 race, as half the world know he won, but these charlatans settle the bet as a loss. Almost 48 hours later I’m still being told that it is being investigated by the sports team, some sports team they must have not knowing the result of one of the biggest sporting events of the weekend. Avoid this company!
Katie
16 November 2021
Comment from uk.trustpilot.com
Waiting for my complaint to be resolved over a week so far
Michael
16 November 2021
Comment from uk.trustpilot.com
I never leave reviews usually but Im so frustrated with the company. I placed a bet and received 2 free bets which all went smoothly. When placing the 2 free bets I found a team I fancied to win and as it was a good price I put both free bets on this team, which won. I was contacted a short time later saying that I had breached the terms and conditions by placing both bets on the same result. As this was against terms and conditions the bet and winnings were voided, which is understandable but was a totally honest mistake. I contacted the company to explain and accepted that as I breached the terms and conditions then the bet should be voided. As this was a genuine mistake however I asked if the free bets could be reinstated but they informed me this would not be done and am now banned from receiving any further bonuses or promotions. As I said previously this really was a genuine mistake and if I had bet on 2 opposite outcomes so that one of the bets would win then I would understand being banned from receiving further bonuses.As much as this is frustrating for me I suppose I am also writing the review so that people are aware and take note of the terms and conditions within these bonuses.
Andrea Leighton
15 November 2021
Comment from uk.trustpilot.com
This is the WORSE slots site on the market hands down. DO NOT GIVE THEM YOUR MONEY. nothing but dead spins and bonuses under 10x constantly. Absolutely disgusting. £90 gone in 11mins there on mostly 50p stakes.
Danny Cladd
15 November 2021
Comment from uk.trustpilot.com
1 star is still far to many, absolute thieves, if in the rare chance you do win anything, be sure when you play again it will take everything and some straight back off you and then will be an age until you remotely have a chance of winning again any time soon, last £100 I have put on, just spins through, even if you call their customer care, you are told a script of how they are "fair and honest" which is really not the case, if it gave you a game and let you have a little and took a little and you decided to gamble it and lose, then fair enough, but when your not even given a game and you just watch your money spin through....that is not fair and the script they give you just shows they are not honest, even if its their fault i.e a technical problem, I had spent £60..spun through, game kept crashing. I was told there was an error on the site, so I should of got my money back, but was offered £3 bonus to use on the faulty site ?. I work in the industry and can say in 10 years in the business, I have never seen a company where customers just lose and aren't given a game as much as you do with this site. Disgraceful...should be shut down, I hope the gambling commission check the reviews, not a single good one and shows they should be investigated.
paul gellatly
15 November 2021
Comment from uk.trustpilot.com
Diabolical and most fixed casino site out there! Believe me they will rob you, play cards your win two Bob hands but be robbed otherwise, if house gets ace in blackjack it must turn picture with it 95% of time! You get ace and see what you get, absolutely nothing! Fixed as hell
Green Tips
15 November 2021
Comment from uk.trustpilot.com
Money robbing c**ts. Avoid at all costs
Giovanni
14 November 2021
Comment from uk.trustpilot.com
Scam. Impossible to withdraw. They keep saying there are errors and return it to your account. Totally fraudulent website.
Jake
14 November 2021
Comment from uk.trustpilot.com
Twice now they have refused to give me the free bet they told me was available if i followed the link, each time they have claimed it was for the previous day. Rather than credit it they have been stubborn, rude and not given it.That's fine I am betting elsewhere anyways yet they still keep sending me these free offers, why bother?they don't honour them anywayAs for the 5 star review below, as far as i can see people aren't complaining because they're "loosing" do you mean losing? They are complaining about not honouring offers in my case and not paying out winnings in their case. Nobody is complaining about "loosing"
David Thompson murray
14 November 2021
Comment from uk.trustpilot.com
Opend account deposited £100 for welcome bonus they said it was declined bank told me it wasn't they have taken my money and told me due to the nature of my business my account is closed absolute scum bags took my money and kicked me of site cannot believe this opend fraud case with bank disgusting company avoid like plague honestly worst experience I've had with a betting company so many similar stories on internet don't no how these scum bags get away with it AVOID
albert dawes
29 July 2024
Scammers, cheats, robbers, unfair terms, ignorant staff. The list could go on. I signed up with novibet, verified my account. Made deposits, placed bets, was lucky to win money. Then after winning they decided to deactivate my account and keep my funds. Stay well away and use a reputable bookmaker. Ive used a few and this is 100% the worst and most untrustworthy bookie online.
Scammers, cheats, robbers, unfair terms, ignorant staff. The list could go on. I signed up with novibet, verified my account. Made deposits, placed bets, was lucky to win money. Then after winning they decided to deactivate my account and keep my funds. Stay well away and use a reputable bookmaker. Ive used a few and this is 100% the worst and most untrustworthy bookie online.