Paddy Power Review

Just spoken to Jenna for some help reopening my account, she was very helpful & professional

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They had technical issues which meant they was able to get results until ages after football matches had finished resulting in there cash out option not being available on any of the bets made they stole all profits owed to you within the cash out option. Took me hours to get to talk to a agent on their chat and they talk rubbish and didn’t care. Steer clear, try another site (skybet I have found is good).

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PaddyPower are awful losers . I put a bet on inplay on the Germany v Scotland opening game at The Euros / correct score bet when it was the current score at that time , I then cashed out as a VAR decision went my way and took the profit. This morning they have reversed the bet and i now have a £222 deficit as my account balance. I did nothing wrong i took a price offered then cashed out soon after. I then withdrew funds. Nothing wrong whatsoever. They will argue that the bet price should have been taken down but thats not my issue. I have closed my account with them losing out long term as a very long standing and loyal client with a healthy turnover throughout. Disgraceful behaviour because they lost a bet !Do not touch these shisters.

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I feel very safe and financially secure using this site .. i had an issue withdrawing .. and it was because they suspended my account but it was soon up and running again after some verification checks! I thought it was gona take forever I was ready to use another betting site .. but they resolved the issue quicker than I thought .. so I’m very happy about that and I feel much more secure knowing the checks they go though to make sure it is actually me u using the account 🙂

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Deepika was very helpful. And Paddy Power is a fantastic company looking out for the customer always rewarding loyalty bonuses. Thank you paddy

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Had two issues which dealt with very professionnally. One issue was resolved where Chris had to overcome my lack of technical competence. The second issue was referred to the appropriate PP section. Just super service.

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After a terrible experience on the customer service i deleted my account. My son who has a gambling addiction and has banned himself from all online gambling sites was able to illegally use my account and submit his card details lost hundreds of pounds in one night. received a email back saying they don’t check who’s bank is being used all they see is numbers. customer service is a joke and the company is a scam.

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Had a really good assistant help me sort an old account out

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Really good excellent customer service the Agent Harika was a great help Thank you so much

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Stay away from this crooked thieving site, reels are rigged, you will not win.Read reviews. Ignore 5star reviews. Worst online site there has ever been.

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I signed up for PP as a new customer in late May upon which I had to upload my drivers license for verification purposes. I did this and was advised the document would be reviewed.A week later and I had not heard anything from PP so I log in again with the account still being under review. I open the chat to speak to someone, except all I got was the chat bot. This lead me to uploading my drivers license again, being advised I would be contacted soon through email. Guess what, of course no email.Almost another week later I log in again, my account still being under review. Only this time I notice that they are looking for additional documents. I open the chat, this time I somehow manage to get through to an agent. He asks me to upload ID and proof of address, pdf being the accepted formats. I upload both documents (passport and utility bill) in pdf upon which the agent advises me they only accept pictures. So I upload my ID in jpg format. This time the agent advises me they do not accept scanned documents, only pictures. At this point I simply have enough and decide to close my account with them.Don’t bother signing up with PP.

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Spoke with Kirk told him my problem and was sorted out very quickly and professionally

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Thank you K Ganesh; an excellent efficient service which resolved a withdrawal issue that had taken days to resolve with other colleagues.

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Never no wins as others have stated! Absolute shambles of a company avoid! Also you’re free spin never wins Iv done it for over 2 week and not one win! I will stick with more better sites that do attually offer a win back You’re company will be getting investigated as its clearly not right

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The worst possible site their is out there for such a big company this company is just scam after scam you rarely get a bonus unless you put 100s in I think they need looked into by the gambling commission the crooks hope one day they go into administration would be a great day for the gambler 👍👍👍

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Very helpful customer service staff who resolved a very complex issue with speed. Many Thanks

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Very helpful whilst I was requesting a bet for the euros. Yet to find if they can provide the bet but customer service was amazing.

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Absolutely great online support from Kyle who was very efficient and speedy in assisting and dealing with my query – WELL DONE

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I had the misfortune to have to contact Paddy Power’s customer services and although my issue was resolved for me, I have no complaints about the resolution whatsoever, I will not be using them again.I spent over 2 hours on a “live chat” being passed on from one advisor to another and had to answer questions I had already answered because the new advisors couldn’t even be bothered to read the earlier exchanges on the chat.I was informed that if I didn’t respond within 5 minutes to their advisors they would close the chat yet I was left waiting continuously, for as long as 15 minutes on one occasion.If only Power valued their customers enough to allow them to actually speak to their customer services in person over the phone then my issue could have been resolved in minutes.Unless you have enough spare time to spend a couple of hours on a “live chat” my advice is find a bookmaker that will, when the need arises, allow you to speak to their customers services over the phone.

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Good offers and straight replies on chat. Customer support is clear and concise.

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It’s come to my attention that using these gambling apps is far more easier than going to a betting shop.It’s all computerised and the money lost and money won almost evens itself out.Don’t be fooled a small amount is profitable to paddy power,they know how uou gamble and reel you in

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Had issue on line but Alex sorted and now all ok It’s now down to me to pick winners 🙇‍♂️

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One of the worst customer service you can expect from them, they treat you like a kid and Liam and Jenna from Safe Gambling Department are the worst one I have dealth with and I would not recommend using them to bet, their are 100’s of better websites out there

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Customer service seems to be very good any issues are sorted fast and free plays are almost instantly added how ever the bad bits the bonus rounds or features are a very poor pay out. No matter what stake you play (I have done most of them ) for a bonus/feature it’s not worth it maybe I’m unlucky but on other sites the payouts are a lot higher My advice would be play 10-20 pounds and hope for a small win as for the jackpot games I’m not even sure if they are real if you get a jackpot king you definitely won’t hit a big prize So over all out of a lot of sites I play this is the lowest payout for a bonus/feature Only play 10-20 of you don’t win walk away leave it for a week or two if you do win it’s only a small amount so don’t get excited Total waste of money

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Had a problem with my account and when I contacted the customer care team they informed me that it was for security issues requested some information sent it in bingo account sorted good to know that my account is safe and in good hands well done to the paddy power team this is the way to do customer care 10/10👍😁

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Absolute disgrace and they are not a good betting site. I have screenshots and video evidence that I will be also posting all over social media !!!!

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Paid £30 to my PP account via Worldplay, 22.4.24. It apparently didnt reach PP. Have had endless hours over many different days at online help with them to no avail. Goes round in circles, utter rubbish. They wanted my bank statement, i gave them it. They said they would need to pass it onto the resolution dept. Got an email back later stating I could not reply to it but could go online again to the online query line, and so it continues. Thankfully it was only £30 Ive lost. My bank confirmed it has been sent so cant get any help there. I will never us PP again thats for sure!!

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Worst site iv ever played wins are non existent customer service are terrible iv played a few sites over the years there’s far better sites with far better odds to win out there search around before settling on this one I closed my account

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I can’t give a zero, disgusting treatment please do not use this site take your money and no one to contact or message or anything scam

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I notice when you play there is glitch that is cheating for paddy ypu will never win, they watching you and controlling you good luck for paddy!

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This is crazy. My account was verified yesterday and today I got an email saying my account was closed. I didn’t even put a single bet on. 😡😡 And customers service agents have no idea as to why the account was closed and this is unethical.

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I had issues with some hackers who fraudulently authorised payments from my account to the paddy power website.I had a chat with the customer service agent who re assured me that the account was under suspension and the case would be reviewed and dealt with as a matter of urgency.this gave me a sign of relief and reassurance that the merchant was a reliable and good merchant .I wasn’t expecting them to communicate to me in that manner has I have heard lots of beting companies are very bad in communicating but was different case with paddy power.

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STAY AWAY FROM THIS CROOKED EFFING BLOODY CROOKED SITE.IITS UNBELIEVABLE THAT ALL SLINGO GAMES JUST DONT BLOODY PAYOUT. YIU CANT COMPLAIN AS IT SAYS THEY NOT REGULATED.WHAT THE BLOODY HELL IS GOING ON.ABSOLUTELY DISGRACEFUL, SO MUCH FOR THE REGULATER ON CONSUMERS SIDE. PLEASE JOIN ANY OTHER SITE THAN PADDYPOWER. I HAVE BEEN BETTING OVER 50 YEARS, ONLINE FOR OVER 12 YEARS.THEY OBVIOUSLY RIG THE REELS FOR THE LITTLE PEOPLE, SO THATTHE BIG ROLLERS WIN ALL THE TIME.ENOUGH IS ENOUGH, CLOSING BLOODY ACCOUNT.

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Extremely disappointed with Paddy Power!! After opening an account yesterday05/06/2024 and deposited money into it on the same day, as i tried to log in this morning the msg came through saying “you are unable to log in as your accouint was Closed “.Very strange indeed that the money was taken from my acc and then with NO explanation – my acc was Closed .Spend a lot of time with Teh chat with No joy and tried once again only to come accross River-frey Lady who tried to help . Big thank you to River-Frey ! Huge Disappointment with Paddy Power

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Outstanding customer service helping me with a payment query. Top marks!!

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Games let you win only base bet! When I increase the bet, games give nothing!!!!This is not only 1 time! Every time the same!Also, after Free Spins (for example 15) games give you 0.87 or 1 GBP!!!!!!!The games give only 1 or max 2 times free spin! And then give nothing! I tried many times (more than 400, 500,600,700 click) the result is the same; NOTHING! If give a Free Spin, give 1 GBP! TERRIBLE!!!!!This is not only today, every day same!Also, the promotion Free Spins give nothing!Another Problem, when you contact with an agent; every time the same answer!!!! “This is not about us, this is about the Providers!” So?????????????????? We are Paddy Power`s Customer! We don`t know your Providers! Also, we don`t have to know your Providers! This is not an answer!!!!!!I withdrawal my money and I`m leaving Paddy Power!

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Yes, PP online customer service very friendly, polite & helpful experience today okThank you Kathleen, Have a good day

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Thieving crooked bastrds. Enough is Enough. Blackjack is so crooked, slingo lucky pants is the worse slot I have EVER PLAYED ON.ACCOUNT CLOSED .STAY AWAY FROM THIS CROOKED EFFING BLOODY SITE. THEY NEED TO VE INVESTIGATED REGARDING PAYOUTS.WHICH ARE ABSOLUTELY NIL NIL NIL.CROOKED BASTRDS.

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The webchat that I had today with Gabby was excellent as she was very helpful, polite and friendly whilst being very professional throughout.

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Paddy your a shister rip off. You definitely do not offer best odds, in fact your odds are less than the finishing prices. You also do not give back the correct stake money. People please DO NOT use Pappy Power He is making millions out of ripping people off. Even though our stake monies wasn’t paid back this shower offered 3.75 on a derby winner only to pay us 3/1 once they won. Please use a honest bookmaker.

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Conned I done a bet bgt 2024 for sydnie Christmas to win outright I noticed over past few days her name changed to 12 I went on website online was on for 1hr texting online they kept saying I was wrong I told them no other act was called 12 she told me if sydnie Xmas wins outright I’ll not get paid as the name is 12 so to void bet instead I’ll never trust this bookmaker again they are just not worth the bother con artists

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AVOID AVOID AVOID. THIS IS THE WORST ONLINE CROOKED SITE I HAVE EVER PLAYED ON. IE, PLAYED BLACKJACK 22 HANDS DREW 1, LOST 21 .YOU READTHAT RIGHT!!!!THAT CAN NEVER EVER HAPPPEN UNLESS GAME IS CROOKED AND FIXED.I GOT BLACKJACK DEALER GOT BLACKJACK. I GET 20 DEALER GETS EITHER BLACKJACK OR 21 IN 5 CARDS.4 BLOODY TIMES, I DOUBLED UP AND GOT 21 , DEALER GOT BLACKJACK, 3 TIMES, ENOUGH IS ENOUGH, CLOSING BLOODY ACCOUNT. STAY AWAY FROM THIS CROOKED EFFING CROOKED BLOODY SITE. READ REVIEWS BEFORE YOU JOIN THIS SITE, IGNORE MOST 5 STAR REVIEWS, .YOU HAVE BEEN WARNED. I PLAYED ON 1 AND 2 JUN

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After a disastrous experience on the chat line where I unfortunately mentioned I had just been in hospital for cancer surgery and was then asked to prove that I was capable of responsibly placing a bet.It seems they anyone looking at my account history could answer that.I suddenly found myself having to answer questions on my income after tax and other very personal questions.At this point I asked to close the account.PP I suggest If you want this sort of information that you should ask it when you apply for an account I am now waiting for PP to return my balance and I suggest that a simple phone help line would have sorted this disastrous episode at an early stage Please refund my account balance

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had an issue with my account . sorted fast and efficiently , bonus features are great super fast payouts and new promotions highly recommend this site in the uk

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Put £30 in on 10p stake…. Not even one bonus on Eye of horus megaways… how disgusting can u get.. pathetic…

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Absolutely disgraceful, when you have to deposit money they don’t question anything, but when you have to withdraw your money the suddenly become cautious and suspend your account. I wonder how this can be in line with the gambling commission license objective such as keeping the game open and fair.

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Crooked cheating bastrds. Played blackjack never won an effing hand ,lost over £120.its so bloody crooked they should be closed down. I am not complaining because I lost becase I lost that’s chance I take but seriously, I get 21 dealer gets blackjack, twice, when I doubledbup on £32. I get 20, dealer getsx21 in 5 bloody cards. ENOUGH IS ENOUGH CLOSING ACCOUNT. STAY AWAY FROM THIS CROOKED CHEATING SITE.

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You can win nothing, and I mean nothing, been playing it for more than enough, no winning casino , stay away from it

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Outstanding customer service shout out to saya great customer support very helpful like everyone at paddy Power Great service 10 out 10 best bookies and betting app on the market

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Fantastic help from one of your online workers called Samira.While I hate/despise online forum and chat, Samira, even without dialogue, made it feel like a genuine one to one conversation, which is badly missed in todays world and I’m only 43!Why don’t you try to keep hold of fantastic staff like Samira by giving them a bigger share in wage,of your vast profits? Just a thought!

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