Paddy Power Review

The single worst experience I've ever had on a betting site. After winning a small bet (£80) and attempting to withdraw the money, they revealed that they had closed my account "for business grounds". After hours on the live chat, I couldn't get a straight answer. They just stated, "they can hold the money". So, I will never ever see my money.

Avoid at all costs.

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If I could give 0 I would, I have just under £5000 in my pp account and my account was suspended. I uploaded all my documents and I’ve had an email saying all my documents are verified and I’m good to go. Log back in my account is still suspended. Talk to online chat that said my account needs to be checked by security team again. They never answer any question you have other than tell you you need to wait for an email.

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Opened an account on the second day of Cheltenham races as I work with someone who is clued up about horse racing and seemed to keep winning. Uploaded £10 to put on 1 race which ended up winning, so my balance went to £40. Tried to withdraw the funds, which led to the account being suspended due to failing security checks. I can understand that opening & withdrawing on the same day could look a little dodgy, so I uploaded the required documents to prove who I am. A week went by without any confirmation of receiving or unblocking the account so went to their live chat. The guy I spoke to asked me to uploaded a photo ID, which I did, and he unblocked the account. Great stuff. Attempted to withdraw the funds again, only for another email the following morning once again saying my account is suspended. This is not good enough. I understand there are regulations around betting etc, but I shouldn’t be having to do this again after my account has already been verified. Maybe these sites should ask for verification before allowing you to deposit anything to start with, as they are quick enough to take your money in the first place. At this point I’d be happy to just get my initial £10 back along with the learning experience of never signing up for one of these things ever again.

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I had a telephone account for several years which I used occasionally.I then placed an £80 win bet at 9-4, checking that the bet was at best odds.This was confirmed on the phone. The horse won at 9-2 but when I asked to withdraw my winnings the bet had been settled at 9-4. I was told that the best odds facility had been withdrawn from my account. Nobody was willing to talk to me.
I complained in writing , received no response,and then followed it up by web chat.I was told that my account showed that the best odds facility was withdrawn several hours after the race was run!!
I have still had no response,am unable to progress things with IBAS
and am out £180. Shame on you Paddy Power, and shame on the regulatory bodies that allows organisations such as yours to act in such an appalling manner. Do not under any circumstances be involved with this firm – Ian Atkinson

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Wasnt impressed been with paddypower for a few years with the grand national being cancelled i lost all my free bets what i earned pretty sad alk other bookues who friends are with got theres returnrd …prettu low move

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Still no contact from Paddy Power and I am still out of pocket they still have my money and Winnings, cannot believe they can get away with
Thieves!!
Disgraceful, quite a well known company and this is what happens for using them
Thieves thieves thieves!!

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Absolute crap. Spent 5 hours rolling slots with low wager to just nose dive non stop without ever once getting back close to initial deposit. Will never deposit here or any other such site again. There is no way it is fair, I don't care what regulations there are, it is all meaningless nonsense. It is rigged in some way or another. If the site/game detects you are new, you will win a little at first, lots of bonuses etc etc, make sure to throw all the fancy sound and graphical effects at you, make you excited, make you think you are lucky and can actually win something. Then you loose a little, win a little, back and forth, never giving big profit but enough to make you think you can win. Then they test you with a bad streak followed by a 'big' win. Big in the amount but either not enough to put you back to your deposit or just a bit over. Rinse and repeat. I started playing the slots 3 days ago, going back and forth without ever winning or losing. I got tired of it so withdrew whatever I had left. Suddenly I see a promo for free spins which was not there before. 1st free spin, big win. Now I'm interested again. Their trick worked, they realised I wasn't hooked yet as I had withdrew so they fed me free spins with a guaranteed big win. I am back to spinning. Back and forth a bit… THEN Nose dive. You deposit more. Now they know you are hooked. Take Take Take.. non stop, hours and hours and hours. The site detects you are desperate, so it continues take take take. I tried different games, all taking like theres no tomorrow. Back to the main game I was playing on, still taking. Even the slots are glitching now, its like its modifying the roll to continue its taking. Lots of prolonged rolls, graphical glitches, error codes which were definitely not there when first playing.

They are designed to hook you then steal from you. I noticed the exact same pattern more than once. I'm completely new to gambling on online slots. I joined a couple of casinos a few days ago to try them out. They all done the same pattern, entice you at first, make it seem fair and fun, with a possibility of winning but little possibility of losing. Then they flip, the game goes from fun and fair to complete money sucker no matter how many hours you spend, it will not stop taking as long as you are continuing. I am out, 100% convinced they are all rigged. Thank you Paddy for saving me money by being so blatant. I used to bet on sports (still lost but didn't care) After trying the slots, I have no interest in either now as I have no interest in giving money to a platform which is running deceptive shams. This was eye opening and in a way I am glad to have paid for the experience of realising the truth about online slots. I am down few euro but you will not get another cent from me and I hope this review convinces others to stop. Do not go back. There is no chance to win if you continue to play after the 'hook' period. They are designed by very smart people to take advantage of emotions in a way that the only possible way to win, is by stopping and do not return. They say when the fun stops stop. But they intentionally design the games in such a way as that by the time the game is no longer fun, they have you hooked. When the fun stops, we make sure you cant stop is what the slogan should be. Nobody can have fun by playing slots for hours, watching their money nose dive without it ever going back up. They want you to be furious, desperate to regain the losses from that bad streak. Make you think surely that bad streak is over now, and I'll get a big win. No you wont. Not until they take enough from you. Then they will give a little back to keep your hope up. They want you to have extreme mood swings to make you addicted, make you want to not let them get the better of you. But you will never win. They will not allow it. There is no luck involved, it is programmed to make everyone lose.

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please do not bet with these people
suspended my account for no reason and I cant collect my winnings
thieves !!!!
no response to questions
These are horrible people
You will regret any association with these people

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Absolute disgraceful company, had money in my account and they blocked my account and gave no explanation what so ever and said they didn’t have to give an explanation, bunch of con men if your going to join a betting site do not use paddy power as it is impossible to win as they will just close your account, mr power must be rubbing his hands together knowing he can’t lose.

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I find myself in the same position as the below reviews and probably lots more people. PP took my initial money, put the bonus free bets on the account, then suspended the account.

Supplied documentation as request and now 6 days later account still suspended. According to Customer Service, high number of people contacting PP has led to delays in authenticating documents due to Cheltenham Festival. Did PP not realise the Festival was going on?!

Absolute shambles, don't bother with them. I signed up with Betfred and WH and no issues at all. PP Jokers.

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WARNING – DO NOT JOIN PADDY POWER!!

Like other reviewers I joined paddy power on 1st day of cheltenham and deposited £50 into my account. I went to place a bet on 1st race and was told that my account was suspended and I had to upload driving licence/utility bill and a photo of debit card that was used to make the deposit.

When I uploaded documents it stated that it would be reviewed and unlocked within 24 hours. After 24 hours I contacted paddy power and was then told it can actually take up to 72 hours which I was not happy about as Cheltenham would of finished by then but got told it was in a queue with security team.

I just got off chat again now as it is now 90 hours and just got repeatily told that it was in a queue and there was nothing they could do, they wouldn’t give me a straight answer and I asked for the chat to be transfer led to a manger 3 times and was told that they had to end the conversation!

I am giving them another 24 hours and then will be contacting gambling commission and reporting them for bad practice!

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Awful awful awful i wish I could give a 0.
Opened up an account (a new one) on 12/03/2020 for Cheltenham, go to log in on the 13/03/2020 and my account has been suspended, tried to talk to the agents and they have no interest and keep ending the chat!! I feel like they have stolen my money!!
As Paddy Power is quite a well known betting/gambling site I thought opening an account with them will be a safe option..! How wrong could I of been.
Terrible customer service! No actual contact Number so I can’t actually speak to anybody!
Like I said I feel like Paddy Power has stolen my money!!

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If I could leave 0 stars, I would do so. Paddy Power are absolutely ridiculous and unprofessional. My account was suspended 4 days ago, first day of Cheltenham, for no reason whatsoever. I was then sent an email, saying it was a routine security check and to send over documents, to prove my identification. Since then, I have sent over my passport, my drivers licence, utility bills and the debit card that was used on my account. All of which have my name on it. My address is clearly shown on all documents. Multiple live chat agents said the documents are fine and there should be no problem but that it may take 48/72 hours for security to respond to my email, with the updated documents. That was on Tuesday, it is now Saturday. I still haven’t heard anything and I’m told security still haven’t even reviewed it, despite being told it is now a prioritised case. This is not good enough. I don’t understand what the hold up is here and why it still hasn’t been reviewed by security in four days?! Unacceptable, to say the least. Paddy Power need a vast improvement in their customer service and security teams. In comparison to other firms, they are very unprofessional.

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ACCOUNT SUSPENDED ON FRIDAY 13TH WAS ON A VERY GOOD WIN STREAK WINNING MULTIPLE HUNDREDS IN FEW DAYS.

STILL HAVE PENDING WITHDRAWALS AND HAVE NOT RECEIVED PAYEMENT, ALSO CASH STUCK IN MAIN ACCOUNT AND BONUS ACCOUNT AS I CANT ACCESS

SUPPORT TEAM PREACH THE SAME DECEIVING IMFORMATION ON LIVE CHAT/PHONE !NOTHING HAS CHANGED!! DAY LIGHT ROBBERY 👎

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Try dealing with their staff in Dublin 3 Cathy a horrible c@&t that’s a compliment

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My local Paddy Power allows alchohol and drugs ( and drug dealers ) on the premises how good is that !!
Paddy Power 345 Harrow Road London W9 – go there have fun

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I wish i had never joined Paddy Power, worst customer service ever ! Suspended my account on first day of Cheltenham 2020 – no reason given, could not speak to anyone, just some "bot" messaging system. Will never ever use these guys again. I had to blend in but answer that 6-question survey and help me change the industry https://forms. gle/YbNttedF8cpxjcXE8

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If I could have given minus I would have!
Upon opening my account I myself, set a WEEKLY deposit of £30. Now as I say this is a weekly amount. There is a daily amount there but I stress this was weekly ammont. But I was surprised to find that my daily deposit was restricted and that was down to as the customer assistant put it "how it worked". 30÷7 is 4.2 so therefore doesn't add up because the lowest possible daily deposit is £5 for number 1 and 2 if you impose further restrictions on customers who are already trying to manage they're upload limit then surely they'll take off they're limit to avoid the stress of being limited daily for no apparent reason. Absolute jokers!

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wish i had never joined Paddy Power – worse customer service ever !
suspended my account on first day of Cheltenham 2020 – no reason given , could not speak to anyone just some "bot" messaging system.
Will never ever use these guys again – there are dozens of gambling sites out there i would STRONGLY advise you use another

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Awful
Have to have silly PR stunts because the odds are truly terrible worst out there

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The worse online betting business, poor customer service. Deceiving promo offers. Sarcastic and patronising online chat staff.

Stay clear!

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I signed up to PP recently and all was fine for a while, I used my card to top up as well as with er consent of course used hers to top up also successfully without issue. I won around 90 after topping up once or twice more. So I decide to withdraw my money only to be told using two cards were a violation of there rules and have requested id they know I don't possess for me to withdraw my winnings. HOW is it they will happily take your money from multiple accounts, when surely if its against there rules I wouldn't have that ability ., Unless of course its a underhand tactic used to maximise profits. I've had multiple discussions with paddy Power explaining I'm disabled and don't travel due to health issues I don't travel so I have no photo id. I did offer pieces of ID ACCEPTED I use with branches of government the NHS and mutlitple banks and insurance companies without bother but apparently these are not good enough for PP. A company with very low morals and apparently no compassion for disabled people I recommend strongly ANY OTHER gaming company

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Very bad company, sent over £2500 to play, they stopped my account, refused to return until security checks,
Over 1 hour of my time spent texting crap, time to report to the gambling commissioner,
Guys, keep the texting as evidence, so bring this company down, Now.

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Nothing but thieves, plain and simple.
Made my deposit of £30 and placed 3 anti-post bets then got account suspended until verification. Sent all documents and card scans required but still wont release account because my sons card was used to make the deposits even though it was all above board and they took the money out of his account. They will not return the money because they say they don't accept 3rd party cards on the account, even though they have had the money. I thought there was a law against extorting money out of people in this country so how are these still in business?? I wish I had seen all these reviews before I opened an account with them.
AVOID GIVING THEM ANY MONEY AT ALL COSTS!!!

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I loved Paddy power site, until last week, the interface has changed & its rubbish, Multi bets no longer update the possible winnings as it changes stay with the total amount from start makes it impossible to know if cashing out is worth it, match scores disappear from bets when match is finished & in most cases only shows "starting soon" whilst rest of bet is still in play despite that match being finished, so u don't know if that leg has won unless u were watching at the time, I need to have all the info while the bet is running & updating on the slip, unless PP sort this or reverse the update I can no longer use this online bookie, bad move PP, check out updates before u install them.

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Paddy power should not have gambling license phoned gambling commission cut off there phone line so you can't not sort things out with them paddy power you suck

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I put bet on 5.45 kempton on Wednesday morning in Wimbledon shop crimson king £50 win I asked to take price lady said 9/2 it won I was collecting it from Kensington shop Thursday lunch time they only paid me out at 4/1 she said price had changed 1 minute before but it was the woman in shop that put 9/2on slip so surely they should keep to it anyway they wouldn't pay me the 9/2 they insisted 4/1 so I said I will never use paddy power again it's not the first time they have mugged me off there a joke I advise people never to trust them yours sincerely tony

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Had an account for numerous years and fully verified.

Last weekend I was playing slots and actually won for once, luckily I managed to withdraw most of the funds before they decided to temporarily suspend my account due to excessive activity.

I emailed them and their responsible gambling team said it was for my benefit which is convenient? I was on a real lucky streak and winning.

I don't trust Paddy Power so requested permanent lifetime account closure and my funds returned to me. This was 3 days ago and they still have not closed my account, even though I stated I had gambling issues (Not true)

Customer service is non existent and are con men.. Avoid

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Deposited money and then got an e mail asking me to verify my account by sending sensitive documents electronically. Was told they would not accept documents in the post and.they are holding my money

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BE WARY, VERY WARY OF THIS COMPANY!!!
I have an account for around 3-4 years, recently made a bet on a foot ball game with odds of 7/1 and placed £200 to win, so was due £1600 payout.
After checking online, my account showed £1600 winnings and then immediately account was SUSPENDED with no payout.
Be aware they have NO PHONELINES, No real customer contact and their webchat service is a NON SERVICE!!
I was asked for nothing to set up the account, all of a sudden they wanted details of my driving licence, proof of ID, Bank statements, debit card details and credit card details and more to ""verify"" the account.
After several hours of eventually managing to get on their webchat system AND providing ALL the info they asked for, at great time and hassle to myself I've still NOT been paid out!!!
Immediately checking for possible resolutions I find that you have to go through "resolver" which is a complaints forum of sorts and there's no real accountability of these people.
The so called verification process should supposedly take 72 hours and its now been more like 100 hours.
I WILL NOT LET THIS REST and am looking at taking the story to newspapers and or taking legal advice on the matter.
Do yourself a favour, DO NOT USE THIS COMPANY, AVOID AT ALL COSTS.

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I signed up an account and got the 100 spins welcome bonus. I did the wagering requirements and ended up withdrawing 80 pounds spoke to a member of the customer service team on live chat who told me it had left their end and would be in my account within 3 to 5 days. About 4 hours later tried to go back onto my account and said it was closed due to business grounds. No in depth explanation as to what this means and they told me they have reversed the withdrawal and withholding my money and that's it. Basically they have stole from me. If this was in the street the person would of been put in a police cell and taken to court. How the hell can they get away with this kind of conning behaviour

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Asked the manager in Hove to just check my bets please as it appears to be about 120 pounds short , huff and puff and the says "For f..ks sake", and yes there was £120 short, just as well i checked.Moral of the story always check your bets even if they can't be arsed.

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I basically rang betfair in 2015 as I lost a lot of money and I was in a bad mood. I was new to gambling and now things are better, but I asked betfair to permanently self exclude me which means I can't play on betfair anymore which is fair enough. I was a good paddy power customer and I had won some and lost some which is fair enough. I loved to play there but I decided in 2016 approximately to self exclude with paddy power temporarily for a break and they were happy to take my deposits. And this was after paddy power and betfair merged. Then when I rang paddy power to open my account after my self exclusion expired they told me I'm banned for life. This is totally crazy due to to the fact in 2015 they were too different companies. I wouldn't of minded if paddy power shut my account as soon as the two companies combined, but no paddy power kept taking my deposits even though the two companies were now connected. Very annoying and very wrong.

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Should be closed…. Positive reviews written by their staff probably…. Last week in Ireland a horse owner wouldn't accept race award of pp staff… Says it all…..

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I have since reported these jokers to the gambling commission. They are stealing people’s money.

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Absolute jokers! Don’t waste a penny of your money here. They are thieves! Joined, deposited and halfway through playing threw me out and closed my account without warning. Several hundred pounds still in there. No reply to emails. Nothing.

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Absolute tw*TS of a company. Currently shaming them all over social media and the papers will be next. Cant accept a CitizensCard because it's not proof of identity. Shitehouses the lot of them 😂😂😂😂

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Paddy Power suspended my account of 15+ years without warning or reason other than I wasn't losing enough money. They are ignoring requests to refund the money in the account.
I have provided all proof of age and address that has been requested and still no access to my money.
This is stealing.
Use any other bookmaker but not this shower of tossers.

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blackjack absolutely disgraceful returns.
I played 59 hands and won 18, when you play for 20p/40p you can play 20 hands and maybe win 14/15.
but every single time without fail when I increase to £1/2/4 I can lose all of the time.
for example, played 43x£4 ,won 16x£4, happens all the time, so obviously not paying out the advertised rtp 99.8% .
when I have complained just get the usual all our games are regulated and checked, seriously ,something wrong when it keeps happening day after day.
there are some days that I win maybe £20 or so, but there is many many days when I have lost over £50-60, sometimes more.
I love playing blackjack ,but not any more on here.
I don't mind losing if I have an equal play, but thi snot the case with ppower.
avoid at all costs if you want to play blackjack.
I must say that there are some good sports promos in here ,but not with casino.games etc.
you have been warned.

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Useless…. tried to make an account to find that my email address had already been used, they then asked for certain questions and documents to confirm it was my account… that failed, they then refused to continue the conversation saying because I can’t verify this that it was not me…. MY email address shows that I can’t make an account because it was already in use… asked about that they still refuse to help and when I ring up to complain they continue the bulls**t…. I want to make a complaint to someone that my email address is being used but it is falling on deaf ears…. absolutely f***ing useless pack of w**kers

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really poor service, the competition is way better, will not keep playing with Paddy …

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Im a new customer, (they obv dont want) tried to contact support about free bet and they closeed my account, i was only enquiring. The staff was unhelpful and didnt even ask what was wrong just closed my account, wheres my deposit?

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PADDY POWER equals…..POOR PERFORMANCE!!.

After a week of communication they were unable to verify my account. I repeatedly sent my driving licence, utility bill and a copy of credit card(with numbers blanked out!).

I deposited £25, spent £1 on a game before my account was locked. PP are now returning £15….it appears they are charging me for their time.

1.I sent an email of complaint to the address listed on the website…an automatic reply saying account does not exist.
2.The "support department" sent an automatic email advising me to log on to" live messenger support" to resolve my issue. Live messenger support are only able to send to the support department. So a very frustrating loop began over the next 4/5 days with no resolution.

If PP had some good PR this could easily have been resolved very nicely. Instead they have a very disgruntled lifelong "almost customer" (apparently among many other disgruntled customers if it take 72hours to verify an account. Other companies perform this process in minutes). In fact they were very swift at closing my account and made no attempt to retain my business.

As a disgruntled "nearly customer" I promise to relay my story of woe to as many people as possible.

I hope this gets read by someone senior at PP because I had no other way of getting a message to them. Be wary of PP all you punters out there.

I am now a very happy punter elsewhere. I am losing too much money but at least it is not going to PP. Be careful and only gamble what you can afford to lose.

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Absolutely love paddy power large selection of games no stupid wagering requiments if I get a £10 Ioyalty bonus i play the £10 and whatever I win is withdrawable I've had some fantastic wins j withdrew £1000 from 5 free spins I was given it was a whole back but I regularly have withdrawn many a time from free bonus never had a problem with withdrawals I use paypal and normally in my account within the hour even better I've just signed up to the pp MasterCard and this means if I win say £100 I can go to nearest cashpoint and withdraw instantly from my pp balance or to purchase stuff online x thanks pp played here 10 never any real problems

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Fraud casino
I deposit and loose 5 6 times
1 time I withdraw ask id
I give id no answer no result no money in bank
Stole my money

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Well Paddy Power Thank you ..my daughter Sonya told me she had a Email from paddy power for free bonus and that she signed up and played and Wow by the end the night she had won £12,000 all she had to do was send in Documents of which she did,,I told her please dont count your chickens before they Hatch i was really worried they would not pay out as it seemed to unreal well am shocked Sonya phoned me Friday afternoon 14th Feb Crying Mum the money is in my bank .. it was tears of joy so the biggest thank you Paddy power for making a little family the happiest and stepping up and that if every thing is done by the book you will pay out ..Thank you

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Absolute joke of a Company. I have an account that I haven't used for a while. When I try to log in they tell me it has been suspended and I need to contact their 'helpdesk.' What helpdesk is that then? Go to their help page and search for it and no answers. No phone number, no email, no nothing. They have a couple of hundred quid of my money and I think I will have to take them to court in a minute.

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Paddy shops are great if your idea of a bet is £25 at SP.

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Closed my account after 1 day with no explanation why and refused to pay me 220 winnings, can't get in touch with any 1 to speak to. Told me the 1 time I was able to speak to them that my depisits were on way back to me that was 2 weeks ago.
How do they get away with stealing they should be shut down. Blatant theft

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