Paddy Power PLAYER REVIEWS(3273)

Mickey Way
11 March 2020
Comment from uk.trustpilot.com
wish i had never joined Paddy Power - worse customer service ever ! suspended my account on first day of Cheltenham 2020 - no reason given , could not speak to anyone just some "bot" messaging system. Will never ever use these guys again - there are dozens of gambling sites out there i would STRONGLY advise you use another

Mad Manc
10 March 2020
Comment from uk.trustpilot.com
Awful Have to have silly PR stunts because the odds are truly terrible worst out there

Christopher Grech
09 March 2020
Comment from uk.trustpilot.com
The worse online betting business, poor customer service. Deceiving promo offers. Sarcastic and patronising online chat staff. Stay clear!

Don Fox
08 March 2020
Comment from uk.trustpilot.com
I signed up to PP recently and all was fine for a while, I used my card to top up as well as with er consent of course used hers to top up also successfully without issue. I won around 90 after topping up once or twice more. So I decide to withdraw my money only to be told using two cards were a violation of there rules and have requested id they know I don't possess for me to withdraw my winnings. HOW is it they will happily take your money from multiple accounts, when surely if its against there rules I wouldn't have that ability ., Unless of course its a underhand tactic used to maximise profits. I've had multiple discussions with paddy Power explaining I'm disabled and don't travel due to health issues I don't travel so I have no photo id. I did offer pieces of ID ACCEPTED I use with branches of government the NHS and mutlitple banks and insurance companies without bother but apparently these are not good enough for PP. A company with very low morals and apparently no compassion for disabled people I recommend strongly ANY OTHER gaming company

chinas1430
07 March 2020
Comment from uk.trustpilot.com
Very bad company, sent over £2500 to play, they stopped my account, refused to return until security checks, Over 1 hour of my time spent texting crap, time to report to the gambling commissioner, Guys, keep the texting as evidence, so bring this company down, Now.

Dave Smith
07 March 2020
Comment from uk.trustpilot.com
Nothing but thieves, plain and simple. Made my deposit of £30 and placed 3 anti-post bets then got account suspended until verification. Sent all documents and card scans required but still wont release account because my sons card was used to make the deposits even though it was all above board and they took the money out of his account. They will not return the money because they say they don't accept 3rd party cards on the account, even though they have had the money. I thought there was a law against extorting money out of people in this country so how are these still in business?? I wish I had seen all these reviews before I opened an account with them. AVOID GIVING THEM ANY MONEY AT ALL COSTS!!!

Bob Bond
06 March 2020
Comment from uk.trustpilot.com
I loved Paddy power site, until last week, the interface has changed & its rubbish, Multi bets no longer update the possible winnings as it changes stay with the total amount from start makes it impossible to know if cashing out is worth it, match scores disappear from bets when match is finished & in most cases only shows "starting soon" whilst rest of bet is still in play despite that match being finished, so u don't know if that leg has won unless u were watching at the time, I need to have all the info while the bet is running & updating on the slip, unless PP sort this or reverse the update I can no longer use this online bookie, bad move PP, check out updates before u install them.

paul roibnson
06 March 2020
Comment from uk.trustpilot.com
Paddy power should not have gambling license phoned gambling commission cut off there phone line so you can't not sort things out with them paddy power you suck

Anthony Hughes
05 March 2020
Comment from uk.trustpilot.com
I put bet on 5.45 kempton on Wednesday morning in Wimbledon shop crimson king £50 win I asked to take price lady said 9/2 it won I was collecting it from Kensington shop Thursday lunch time they only paid me out at 4/1 she said price had changed 1 minute before but it was the woman in shop that put 9/2on slip so surely they should keep to it anyway they wouldn't pay me the 9/2 they insisted 4/1 so I said I will never use paddy power again it's not the first time they have mugged me off there a joke I advise people never to trust them yours sincerely tony

JayF
05 March 2020
Comment from uk.trustpilot.com
Had an account for numerous years and fully verified. Last weekend I was playing slots and actually won for once, luckily I managed to withdraw most of the funds before they decided to temporarily suspend my account due to excessive activity. I emailed them and their responsible gambling team said it was for my benefit which is convenient? I was on a real lucky streak and winning. I don't trust Paddy Power so requested permanent lifetime account closure and my funds returned to me. This was 3 days ago and they still have not closed my account, even though I stated I had gambling issues (Not true) Customer service is non existent and are con men.. Avoid

Alan Kelly
03 March 2020
Comment from uk.trustpilot.com
Deposited money and then got an e mail asking me to verify my account by sending sensitive documents electronically. Was told they would not accept documents in the post and.they are holding my money

Jim Campbell
03 March 2020
Comment from uk.trustpilot.com
BE WARY, VERY WARY OF THIS COMPANY!!! I have an account for around 3-4 years, recently made a bet on a foot ball game with odds of 7/1 and placed £200 to win, so was due £1600 payout. After checking online, my account showed £1600 winnings and then immediately account was SUSPENDED with no payout. Be aware they have NO PHONELINES, No real customer contact and their webchat service is a NON SERVICE!! I was asked for nothing to set up the account, all of a sudden they wanted details of my driving licence, proof of ID, Bank statements, debit card details and credit card details and more to ""verify"" the account. After several hours of eventually managing to get on their webchat system AND providing ALL the info they asked for, at great time and hassle to myself I've still NOT been paid out!!! Immediately checking for possible resolutions I find that you have to go through "resolver" which is a complaints forum of sorts and there's no real accountability of these people. The so called verification process should supposedly take 72 hours and its now been more like 100 hours. I WILL NOT LET THIS REST and am looking at taking the story to newspapers and or taking legal advice on the matter. Do yourself a favour, DO NOT USE THIS COMPANY, AVOID AT ALL COSTS.

Wayne Anthony Smith
01 March 2020
Comment from uk.trustpilot.com
I signed up an account and got the 100 spins welcome bonus. I did the wagering requirements and ended up withdrawing 80 pounds spoke to a member of the customer service team on live chat who told me it had left their end and would be in my account within 3 to 5 days. About 4 hours later tried to go back onto my account and said it was closed due to business grounds. No in depth explanation as to what this means and they told me they have reversed the withdrawal and withholding my money and that's it. Basically they have stole from me. If this was in the street the person would of been put in a police cell and taken to court. How the hell can they get away with this kind of conning behaviour

Darren Buckley
29 February 2020
Comment from uk.trustpilot.com
Asked the manager in Hove to just check my bets please as it appears to be about 120 pounds short , huff and puff and the says "For f..ks sake", and yes there was £120 short, just as well i checked.Moral of the story always check your bets even if they can't be arsed.

neil c
27 February 2020
Comment from uk.trustpilot.com
I basically rang betfair in 2015 as I lost a lot of money and I was in a bad mood. I was new to gambling and now things are better, but I asked betfair to permanently self exclude me which means I can't play on betfair anymore which is fair enough. I was a good paddy power customer and I had won some and lost some which is fair enough. I loved to play there but I decided in 2016 approximately to self exclude with paddy power temporarily for a break and they were happy to take my deposits. And this was after paddy power and betfair merged. Then when I rang paddy power to open my account after my self exclusion expired they told me I'm banned for life. This is totally crazy due to to the fact in 2015 they were too different companies. I wouldn't of minded if paddy power shut my account as soon as the two companies combined, but no paddy power kept taking my deposits even though the two companies were now connected. Very annoying and very wrong.

nollaig o neill
26 February 2020
Comment from uk.trustpilot.com
Should be closed.... Positive reviews written by their staff probably.... Last week in Ireland a horse owner wouldn't accept race award of pp staff... Says it all.....

BigAl
26 February 2020
Comment from uk.trustpilot.com
I have since reported these jokers to the gambling commission. They are stealing people’s money.

BigAl
25 February 2020
Comment from uk.trustpilot.com
Absolute jokers! Don’t waste a penny of your money here. They are thieves! Joined, deposited and halfway through playing threw me out and closed my account without warning. Several hundred pounds still in there. No reply to emails. Nothing.

Andrew
24 February 2020
Comment from uk.trustpilot.com
Absolute tw*TS of a company. Currently shaming them all over social media and the papers will be next. Cant accept a CitizensCard because it's not proof of identity. Shitehouses the lot of them 😂😂😂😂

John Tierney
24 February 2020
Comment from uk.trustpilot.com
Paddy Power suspended my account of 15+ years without warning or reason other than I wasn't losing enough money. They are ignoring requests to refund the money in the account. I have provided all proof of age and address that has been requested and still no access to my money. This is stealing. Use any other bookmaker but not this shower of tossers.

noel
22 February 2020
Comment from uk.trustpilot.com
blackjack absolutely disgraceful returns. I played 59 hands and won 18, when you play for 20p/40p you can play 20 hands and maybe win 14/15. but every single time without fail when I increase to £1/2/4 I can lose all of the time. for example, played 43x£4 ,won 16x£4, happens all the time, so obviously not paying out the advertised rtp 99.8% . when I have complained just get the usual all our games are regulated and checked, seriously ,something wrong when it keeps happening day after day. there are some days that I win maybe £20 or so, but there is many many days when I have lost over £50-60, sometimes more. I love playing blackjack ,but not any more on here. I don't mind losing if I have an equal play, but thi snot the case with ppower. avoid at all costs if you want to play blackjack. I must say that there are some good sports promos in here ,but not with casino.games etc. you have been warned.

Martin Telford
21 February 2020
Comment from uk.trustpilot.com
Useless.... tried to make an account to find that my email address had already been used, they then asked for certain questions and documents to confirm it was my account... that failed, they then refused to continue the conversation saying because I can’t verify this that it was not me.... MY email address shows that I can’t make an account because it was already in use... asked about that they still refuse to help and when I ring up to complain they continue the bulls**t.... I want to make a complaint to someone that my email address is being used but it is falling on deaf ears.... absolutely f***ing useless pack of w**kers

Connor Pearson
19 February 2020
Comment from uk.trustpilot.com
really poor service, the competition is way better, will not keep playing with Paddy ...

Stu D
18 February 2020
Comment from uk.trustpilot.com
Im a new customer, (they obv dont want) tried to contact support about free bet and they closeed my account, i was only enquiring. The staff was unhelpful and didnt even ask what was wrong just closed my account, wheres my deposit?

Nigel
18 February 2020
Comment from uk.trustpilot.com
PADDY POWER equals.....POOR PERFORMANCE!!. After a week of communication they were unable to verify my account. I repeatedly sent my driving licence, utility bill and a copy of credit card(with numbers blanked out!). I deposited £25, spent £1 on a game before my account was locked. PP are now returning £15....it appears they are charging me for their time. 1.I sent an email of complaint to the address listed on the website...an automatic reply saying account does not exist. 2.The "support department" sent an automatic email advising me to log on to" live messenger support" to resolve my issue. Live messenger support are only able to send to the support department. So a very frustrating loop began over the next 4/5 days with no resolution. If PP had some good PR this could easily have been resolved very nicely. Instead they have a very disgruntled lifelong "almost customer" (apparently among many other disgruntled customers if it take 72hours to verify an account. Other companies perform this process in minutes). In fact they were very swift at closing my account and made no attempt to retain my business. As a disgruntled "nearly customer" I promise to relay my story of woe to as many people as possible. I hope this gets read by someone senior at PP because I had no other way of getting a message to them. Be wary of PP all you punters out there. I am now a very happy punter elsewhere. I am losing too much money but at least it is not going to PP. Be careful and only gamble what you can afford to lose.

Melanie tindall
18 February 2020
Comment from uk.trustpilot.com
Absolutely love paddy power large selection of games no stupid wagering requiments if I get a £10 Ioyalty bonus i play the £10 and whatever I win is withdrawable I've had some fantastic wins j withdrew £1000 from 5 free spins I was given it was a whole back but I regularly have withdrawn many a time from free bonus never had a problem with withdrawals I use paypal and normally in my account within the hour even better I've just signed up to the pp MasterCard and this means if I win say £100 I can go to nearest cashpoint and withdraw instantly from my pp balance or to purchase stuff online x thanks pp played here 10 never any real problems

Sandeep Singh
18 February 2020
Comment from uk.trustpilot.com
Fraud casino I deposit and loose 5 6 times 1 time I withdraw ask id I give id no answer no result no money in bank Stole my money

linda smith
16 February 2020
Comment from uk.trustpilot.com
Well Paddy Power Thank you ..my daughter Sonya told me she had a Email from paddy power for free bonus and that she signed up and played and Wow by the end the night she had won £12,000 all she had to do was send in Documents of which she did,,I told her please dont count your chickens before they Hatch i was really worried they would not pay out as it seemed to unreal well am shocked Sonya phoned me Friday afternoon 14th Feb Crying Mum the money is in my bank .. it was tears of joy so the biggest thank you Paddy power for making a little family the happiest and stepping up and that if every thing is done by the book you will pay out ..Thank you

Tony Hockley
16 February 2020
Comment from uk.trustpilot.com
Absolute joke of a Company. I have an account that I haven't used for a while. When I try to log in they tell me it has been suspended and I need to contact their 'helpdesk.' What helpdesk is that then? Go to their help page and search for it and no answers. No phone number, no email, no nothing. They have a couple of hundred quid of my money and I think I will have to take them to court in a minute.

Sadiq Hussain
15 February 2020
Comment from uk.trustpilot.com
Paddy shops are great if your idea of a bet is £25 at SP.

Emma Thompson
11 February 2020
Comment from uk.trustpilot.com

Jay
07 February 2020
Comment from uk.trustpilot.com
Closed my account after 1 day with no explanation why and refused to pay me 220 winnings, can't get in touch with any 1 to speak to. Told me the 1 time I was able to speak to them that my depisits were on way back to me that was 2 weeks ago. How do they get away with stealing they should be shut down. Blatant theft

manuman1960
03 February 2020
Comment from uk.trustpilot.com
Paddy power refused to refund money on a non runner.. Stay away from these thieving con artists

James Hawthorne
02 February 2020
Comment from uk.trustpilot.com
Paddy power offered 20/1 for a treble on the horses yesterday. They all win. They only paid out at 9/1 because they said they made a mistake. Absolutely got nowhere with there complaints dept, they are a joke. There must be an ombudsman that control betting companies ripping off customers.

Sharon Gorman
02 February 2020
Comment from uk.trustpilot.com
PP took my bet on a special 25/1 triple I won and they paid me 9/1 They said odds were put up wrong. I'll never play with PP again.

BlueBerry Muffin
01 February 2020
Comment from uk.trustpilot.com
What a BS site. I must have wasted atleast a grand on these mongs and when I finally won something, they closed my account. Contacted customer service and they told me I had multiple accounts? I only have one account, when I asked for proof of the multiple accounts they ignored me and didn't reply. DO NOT WASTE YOUR TIME AND MONEY ON THIS SITE!!!

Lecco
31 January 2020
Comment from uk.trustpilot.com
Absolute con artists - take your £££ very quickly then immediately suspend your account and make it very very difficult to verify your documents and then prevent you from accessing your £ or withdrawing. STAY AWAY

Jeff
31 January 2020
Comment from uk.trustpilot.com
Opened an account with these a year ago used it once then yesterday they took 600 pound out my bank , I’ve had 24 hours op hell with the bank ,PayPal ,police and paddy power virtually none existent customer service team going round in circles

Andrew Thomas
28 January 2020
Comment from uk.trustpilot.com
ALL POKER SITES ARE RIGGED. … Let me explain why every single poker site out there is rigged. Imagine you hold a poker night in your home every week for you and 19 mates making 20 players call it a small tournament or sit and go, now of those 20 players 4 of them are very good players and 16 are recreational players or donks / fish !! I can guarantee that 9 weeks out of every 10 one of the 4 good players will win the tournament / sit and go because they are better players because they have applied skill and understanding of the game this is fact. So as the weeks and months go by what happens ? The 16 bad players slowly drop out one by one because they see the same 4 players winning every week, they drop out because they are wasting there time and money that’s fact as it’s human nature !! The poker sites apply the same theory they are not stupid. Let’s say hypothetically a poker site has 1 million customers and 10% of the players are of a high standard and 90% are donks / fish that equates to 900,000 bad players ! They are the overwhelming majority of the sites customer base, the poker site does not want these players to get bored to not win to stop depositing to stop playing so how does the poker site combat this potential problem ?? Simple they handicap each and every player based on how much they deposit the frequency of which they deposit if they are a winning player or losing player how much they win or lose how frequently they win or lose etc to put it in Lehman’s term if you are a good player your going to receive a mathematically impossible amount of bad beats to accommodate the bad players who receive a mathematically impossible amount of good beats to level the playing field thus keeping the majority (90%) of the customer base happy keeping them happy means they keep depositing which means the poker site drives more traffic and makes more rake. These poker sites don’t reward good players because they are the minority (10%) so when your sitting there as a good player wondering how you have lost your 24th flip on the bounce or you’ve just been runner runner’d or 3 outer’d for the 15th time in a day or rivered yet again just remember what I’ve said. You as a good player are designed to lose to keep the bad players (majority) happy because that’s more profitable for these disgusting low life scum bent warped atrocities called poker sites.

creator -
28 January 2020
Comment from uk.trustpilot.com
never deposited money on this site this is really a scam site they close my account for no reason!

Mark
28 January 2020
Comment from uk.trustpilot.com
This rip off company offered a promotion which I took them up on. After getting my account up to £400 they then closed my account without me getting any of my money. When I have contacted them on numerous occasions they say it was a business decision and as I have won more than I have deposited over the 5 years of having the account they don't need to give me anything back. AVOID THIS RIP OFF COMPANY AT ALL COSTS

nollaig o neill
28 January 2020
Comment from uk.trustpilot.com
Total thieves..... Should be regulated out of business..... Have got away with murder fit years. When will their licence be revoked.... Government or revenue intervention required...... When will it happen.... Shut them all

Tammy Regan
27 January 2020
Comment from uk.trustpilot.com
I can see why there are alot of bad reviews I play and play and never get a bonus round and minimum wins

patrick magee
26 January 2020
Comment from uk.trustpilot.com
There in game stats on live games are not accurate on watching the Liverpool v man utd game last week was waiting on liverpool 7 shots are more on target to get a multi game treble up the other two where already up with 82 minutes gone in the game there shots on target in game stats was showing 6 then salah scored which should have brought my bet in at the final whistle there stats disappeared and my bet was deemed a losing bet have questioned this and was told only 5 shots on target and to prove a screen shot of what I saw and to look at flashscore stats and they can not be held accountable for stats being shown on there live betting page as this is provided by a third party don't want to no anything about and when your are on to there help line they basically dismiss you and leave the chat when suits have asked then to show me the stats from the game last week at the 82 nd minute but can't do that in case ther competitor's would get an advantage form this information as i was informed, cowboy company who can put up what ever they want on there live betting page misleading punters and change when they suit beware and avoid shame on you paddy power

Andrew
25 January 2020
Comment from uk.trustpilot.com
DO NOT PAY ANY MONEY INTO THIS COWBOY SITE. I SENT OVER THE FOLLOWING: - CITIZEN CARD (GOVERNMENT ISSUED ID) - BANK CARD - COUNCIL TAX BILL (GOVERNMENT ISSUED PROOF One word, SCAMMERS! DONT PUT ANY MONEY IN OR EVEN SIGN UP BECAUSE THESE BUNCH OF MONKEY TRAINED CHIMPS DONT REALISE THAT A CITIZENS CARD IS A VALID ID BUT THEY SEEM TO THINK THAT A BIRTH CERTIFICATE IS A VALID FORM OF ID? ABSOLUTE THICK B******S THE LOT OF THEM THIS COMPANY NEEDS SHUTTING DOWN OR BETTER STILL GET RID OF THE MONKEY AGENTS SND REPLACE THEM WITH HUMANS!

Ingrid Kociscakova
22 January 2020
Comment from uk.trustpilot.com
Don't put any money in there. You can not win anything in there. I would not recommend at all.

robert layton
18 January 2020
Comment from uk.trustpilot.com
Looked online to see if paddy power offer best odds guaranteed on horse racing. Everywhere I looked on a Google search suggests they do. Travelled over 20 mile round trip to place my bet(they also are offering higher odds than where I live corals on the Irish lottery) to be told the odds are only guaranteed in the Happy hour! Where online does it state that? Also asked a member of staff how much do you pay out for two and three numbers on the daily 49s draw? He said it's in the window. In the window it stated the odds for three numbers but nothing for two so wrong answer and the staff member was too busy doing nothing to look it up on the screen in front of him! Wow great service, NOT!

Andrew Thomas
17 January 2020
Comment from uk.trustpilot.com
I’ve used every poker site online I’ve played for 13 years and I can guarantee every site is rigged, let me explain let’s keep it simple for arguments sake a poker site has 1 million customers of that 1 million customers between 850,000 and 900,000 of them players will be recreational players or donks the rest are good players now over the long term the 100,000 good players are going to rise to the top and win the money on most occasions if the game was fair and these poker sites understand this but this is bad for business because eventually the donks and recreational players get bored of losing stop playing therefore stop depositing therefore the poker sites lose money and trust me that’s all they are interested in, so how do they combat this ? Answer, they dish out unbelievable bad beats consistently to the good players therefore levelling the playing field and keeping the donks depositing, the truth is poker sites would rather have all donks and no good players it would make life easy for them, good players are a nuisance, so all you good players keep getting your chips in good and keep receiving the bad beats. Poker sites are absolute scum, I’ve hung my online poker boots up as I’m sick and tired of getting screwed.

Mr Grant Dickins
17 January 2020
Comment from uk.trustpilot.com
There odds are really poor compared to other sites , especially when you compare football accumulaters with William hill, I’ve compared the same accumalater to William hill for the past two months and on average william hills odds are 20% higher then pp Every time , A whopping 20% ! Bit of advise all ways compare your odds before placing a bet with pp!
Wayne Griffiths
12 March 2020
Comment from uk.trustpilot.com
If I could have given minus I would have! Upon opening my account I myself, set a WEEKLY deposit of £30. Now as I say this is a weekly amount. There is a daily amount there but I stress this was weekly ammont. But I was surprised to find that my daily deposit was restricted and that was down to as the customer assistant put it "how it worked". 30÷7 is 4.2 so therefore doesn't add up because the lowest possible daily deposit is £5 for number 1 and 2 if you impose further restrictions on customers who are already trying to manage they're upload limit then surely they'll take off they're limit to avoid the stress of being limited daily for no apparent reason. Absolute jokers!
If I could have given minus I would have!
Upon opening my account I myself, set a WEEKLY deposit of £30. Now as I say this is a weekly amount. There is a daily amount there but I stress this was weekly ammont. But I was surprised to find that my daily deposit was restricted and that was down to as the customer assistant put it "how it worked". 30÷7 is 4.2 so therefore doesn't add up because the lowest possible daily deposit is £5 for number 1 and 2 if you impose further restrictions on customers who are already trying to manage they're upload limit then surely they'll take off they're limit to avoid the stress of being limited daily for no apparent reason. Absolute jokers!