Parimatch Review

Spoke to Chris who was friendly, efficient and fast

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Without hesitation, I strongly advise against registering with this bookmaking company due to a complete lack of professionalism. After depositing £300 and winning on 2 bets, my account was automatically blocked. Upon contacting customer service, I was informed that my account needed verification. While understandable, requesting a photo holding my ID is a bit excessive. Even after providing such a photo, it was not accepted, and there are no clearly defined acceptance criteria on the website.After about 4 days, verification was finally complete, but I still cannot withdraw funds from my account. This company seems to do everything to make withdrawing money difficult, and contacting customer service is a complete waste of time. They are unable to explain why I cannot withdraw funds from my account. I am now waiting 48 hours for the withdrawal of my funds, otherwise, I will have to report the matter to IBAs. I sincerely discourage registration with this company unless you enjoy encountering problems when withdrawing your own money.

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Kaylan from Parimatch provided exceptional assistance! Their prompt and friendly responses made my experience smooth and enjoyable. Highly recommend their service!

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So i clicked on an offer sent to my email, it said 400 free spins, to get this you have to register, deposit £10 and play it in the casino.I did all this from the link i clicked on, but no free spins!!!I spoke to a rude guy called Chris who told me I had not signed up for this offer !!How could i not sign up for this when I clicked the link THEY sent me.He refused to do anything about this and would not refund my £10 so be warned they are scammers who will rob your money. Do not click on their links

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I was very pleased with the help from Jamie, the customer service advisor. He was friendly and managed to help me with my question very efficiently. I will be using this site again and definitely recommend this company.

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Avoid like the plague. Parimatch rob you more than your standard bookies. Be careful to not place a bet prior to the teamsheet coming out because if you place a bet on a player, and they don’t start, it will not be voided if they come on at any point, even the last minute of the game!! They will accept your money at odds given as if a player was playing 90 minutes and unlike the top bookies, they won’t void single selections that do not start a game. They will rob you blind. Customer service is no better, they are “sorry to hear it” and end the chat. Aidan I’m referring to you..

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Very helpful helping me after there was a mix up with the welcome offer.Thank you Kaylan.

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Signed up with a promo bonus and the free spins didn’t appear in my account. Raphael was very helpful and resolved everything

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I have just contacted Kaylan, an employee and have received excellent customer service. The query was resolved in minutes and can I just add how helpful he was. A credit to your your team

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Raphael was amazing, fast and very helpful service

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Great site and good offers. Spoke with Adam P on live chat who was brilliant. Sorted my query quickly and efficiently. Check them out folks.

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Overall a good betting site, and they have fantastic customer support. The software is one of the best out of all of the bookies and very pleasant to use.

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As a new customer , I’m very happy with the high stand of service provided by Damian . Answered all my questions And quickly resolved an issues . Great work

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Terrible bet site and pathetic bonuses

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Good experience with customer support Gyorgy made sure I got my welcome bonus as I hadn’t understood the offer properly. I now feel confident in using their services going forward.

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Mia was spot on. Sorted me right out. One of the best customer support experiences I’ve had. They were right on it.

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Scum company using rigged gaming to extort money from vulnerable people.

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Mar on Live chat was really helpful not only quick but professional and welcoming.

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Rubbish! Let’s say that you place a bet on the football. For example, Man U vs Liverpool (not my actual bet, but an example).£10 Man U win (90min)£10 Draw (90min)£10 Liverpool win (90min)At the 90th minute, Man U are winning 3 – 2. +8min added time gets added. During added time, Liverpool equalise. The game ends 3 – 3. Has your £10 Draw bet won? No. The caveat was that the score should be drawn at the 90th minute. At the 90th minute, Man U were winning 3 – 2, so by that logic, the Man U to Win bet should have won right? Apparently not. This bet also lost. Talk about moving the goalposts!Of course the £10 Liverpool bet loses.

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Great service told me the problem will be solved thanks Jamie xxx

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Cat was friendly and quick with responses. Nice guy/girl.

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Adam is fantastic, very fast and efficient, goes to the extra mile for his customers. Polite and friendly

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Poor Customer Care Support. Poor bunch of team. I have deposited 500 but it is not credited into my accounts. Despite of bank statement everything I have given. Share many a times. But they bloody rascals every time saying it will take 6-7 working days resolve this issue. Some times they are saying please share your bank statement. They are stupid peoples. Dont trust them. It’s poor app. Other app is much much better than this. I am very frustrated. Zero rating. My player I’d : 912523156

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Advertised an offer to bet £10 get £30. I never received the free bet. On speaking with customer service got told the below.”apologies Mark but I’m afraid that Periodically, we review our accounts and occasionally decide to restrict bonus entries to some customers. On this occasion, you are one of these customers.”Scam of a company not honouring its deals.

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Kamil was amazing, proper helpful man!

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ID – 548849123Today I installed this aap I am first time user and deposit 900 rupees in this application and I bet 900 rupees on aviator and I win 1053 rupees after win I withdraw my all money from account after that my withdrawal is showing success but I didn’t get money on my account and after few minutes my account is blocked parmanent after that I contacted support they told me that is company descision and they didn’t give any reason. So this is a big scammer so please don’t use this aap I am a victim of this application . I request you to all don’t use this site because if you win on this application and withdraw your amount then they will block your account without any reason and if you lose your all money then they will never block you . So it’s big scamm by this application .

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Excellent customer service, Katie understood my issue and even worded it better than i could explain it!! Solved my issue and went above and beyond to ensure i got my earned rewards due to issues out of my control

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What a terrible experience! Again, spent a lot of money, max win I got in 3 months was £15. Deposited everyday!!!! It’s so fixed, I enjoyed before but now I just lose and lose! I don’t even have access to offers. It’s just a joke. I’ll have to exclude myself. Be aware this good reviews don’t seem right at all!

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Cat was fantastic in sorting out my query

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Real Madrid Vs RB Leipzig, I made a bet accumulator and put Vinicius Jr 1+ shots, which means Vinicius Jr will get 1 shot or more. His only shot in the game was the goal he scored and they put my bet as lost. I tried chatting them and no reply. This is robbery.

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It’s the one of the best bettin apps i tried ever, i had few problems and contacted them. Chris solved my problem, he was a very Patience person. I recommend to everyone if want to have fun with a good service app just use this betting app.🙏🏼

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This is my personal experience with this website as a new customer.I deposit like everyone for having the welcome bonus, but i did not received any free spin. Then i contact the customer service and this is the message with the chat:(11:34:38 PM) *** Mackie joined the chat ***(11:34:39 PM) *** Bet Bot left the chat ***(11:34:48 PM) Mackie: Hello good evening Davide, you are speaking to Mackie hope your doing well, thank you for contacting us regarding your bonuses please bear with me a moment as I check this for you.(11:34:56 PM) Davide: thank you(11:35:47 PM) Mackie: I am sorry to let you know ,that you are no longer able to take part in our promotions. Unfortunately, this is simply a business decision, Periodically, we review our accounts and occasionally decide to restrict bonus entries to some customers. On this occasion, you are one of these customers. This action is in accordance with our terms and conditions:15. BV Gaming reserves the right to amend or withdraw any or all offers from all customers or an individual at any point and without notification.Your account will remain open to use, although this restriction will also apply to any other accounts you may have with our other brands under the BV Gaming Licence.(11:36:21 PM) Davide: and why this sorry?(11:36:49 PM) Mackie: Please be advised that TalkSportBet comes under BV Gaming as well as BetVictor, Parimatch and Heart Bingo. Any restrictions or limits will be carried over to all brands.(11:37:16 PM) Davide: so i cannot play on this website anymore?(11:37:34 PM) Davide: i literally did nothing(11:38:01 PM) Mackie: Yes you can use our casino and sports bets but none of our offers(11:38:31 PM) Davide: super weird without any explanation at all? All i did was having i think 10 pounds win? lol(11:38:56 PM) Davide: all right Mackie, thank you for letting me know the reason and thank you for your time(11:39:16 PM) Mackie: Thank you for contacting us today, have a nice day, goodbye Davide.The fact that they did not advise me i do not have the welcome bonus, but leave everything under my “promotion tab” until i deposit, was a bad business behaviour.

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Best bookmakers by far. Fair prices, simple interface and great customer service.

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Cat was really helpful and sorted my query quickly

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Chris was super helpful on live chat today! Able to respond quickly and resolved my issue with no fuss. Great service so far!

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Cat was very helpful and sorted out my issue via the live chat service

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Don’t understand the good reviews. Parimatch is ruining gambling now. Almost all casinos I play is run by them and after that change I don’t win anything anymore, just lose and lose. In fact, I’ve spent over £700 over all casinos in the last 2 weeks depositing everyday! I win max £20 from a bonus feature if I win something, I also haven’t had bonus features in weeks. Be aware! This is just getting out of hand and I’ll be recording my activity to raise a complaint if this carries on! I feel robbed.

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Was playing some roulette and lost £400 at 5am, not a big amount compared to how much money I’ve won from them (with my methods), and that’s when they decided to jumped in and restricted my accounts, after a long night of work I was too tired to speak to anyone but I did it anyway just to get my accounts back, but the agent on the phone was super rude, mocking me for “losing my money back” and tries tricking me into saying “I spent all my salary on betting every month” she knew I don’t but she’s evil and enjoys bugging customers, at the end she asked me to give her an amount of how much loss limit she should place on my accounts, I told her an amount of my max monthly disposable amount and she was being a bastad about it, and then she hang up on me and next day I got an email saying THEY EXCLUDED MY ACCOUNT FOR 50 years

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Great service from Chris, really happy with the outcome

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Chris was helpful with a query I had

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Made a mistake with my sign up offer and Chris was extremely helpful in changing it for me to one offer that suits me better

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Very helpful and friendly customer service on the live chat. Jack was very understanding and got the problem solved!

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I was having a problem placing football bets and Jayce was very helpful and explained where I was going wrong. Very useful having online chat in the wee small hours! Thank you

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Reese done great help to add the bonus and Parimatch is a great betting firm.

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Amazing good service

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Had a querry about a withdrawal and spoke to Jayce via the live chat she quickly answered me query and helped me with another issue i had. Top work 😄

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a man called chris helped me, what a legend he is. would rate this company and this man highly

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Jayce good service

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Jayce, amazing help. Very much appreciated.

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The questions we simply answered with no toffee

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